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Bachleda Hotel Kasprowy Zakopane

Zakopane · Poland

Szymaszkowa Str., 1View location

8.2/10Excellent208 Reviews
Cleanliness8.4/108.4
Service7.8/107.8
Comfort8.0/108.0
Condition7.6/107.6
Location8.8/108.8
Neighborhood8.8/108.8
Value6.0/106.0
Amenities8.6/108.6
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Bachleda Hotel Kasprowy Zakopane

Offering an unforgettable view of the Tatra Mountains, the three-star Bachleda Hotel Kasprowy Zakopanel is located just 0. 6 miles (1 km) from Zakopane city center, close to the ski slopes and geothermal baths open during summer.

The hotel offers 288 comfortable rooms, 13 conference rooms, 2 restaurants, 1 traditional inn and 1 bar, while kids can enjoy the Kid's Room.

Read more about this hotelShow less

With a stay at Bachleda Hotel Kasprowy**** in Zakopane, you'll be near ski lifts, within a 5-minute drive of Krupowki Street and Mała Kolej. This family-friendly hotel is 0.3 mi (0.5 km) from Polana Szymoszkowa and 0.3 mi (0.5 km) from Kolej krzesełkowa Polana Szymoszkowa.

Make yourself at home in one of the 288 air-conditioned rooms featuring Smart televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Bathrooms feature shower/tub combinations, complimentary toiletries, and hair dryers. Conveniences include phones, as well as safes and coffee/tea makers.

Featured amenities include complimentary wired internet access, a business center, and dry cleaning/laundry services. Planning an event in Zakopane? This hotel has 10226 square feet (950 square meters) of space consisting of a conference center and 13 meeting rooms.

For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service.

Popular amenities

Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Smoking areas
Childcare
Business facilities
Banquet facilities
Transportation services
Accessible facilities

Check-in and check-out

Check-in from 4:00 PM
Check-in until midnight
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available Minimum guest age is 0 Professional property host/manager Pets allowed Only dogs and cats are allowed Service animals are allowed Service animals are exempt from fees/restrictions

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A tax is imposed by the city: PLN 2.00 per person, per night

    We have included all charges provided to us by the property.

  • You need to know
    • Pool access available from noon to 6:00 PM.
    • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
    • Children 3 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Special Instructions
    This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Safety features at this property include a fire extinguisher and a smoke detector
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Minimal age
    18
  • Optional fees
    • Airport shuttle fee: PLN 500 per vehicle (one-way)
    • Uncovered self parking fee: PLN 50 per night
    • Pet fee: PLN 150 per pet, per night
    • Service animals are exempt from fees

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Polish

Nearby attractions

Mała Kolej 0.5 km / 0.3 mi
Polana Szymoszkowa 0.5 km / 0.3 mi
Szymoszkowa Ski Lift 0.5 km / 0.3 mi
Kolej krzesełkowa Polana Szymoszkowa 0.6 km / 0.4 mi
Wooden Tserkvas of the Carpathian Region in Poland and Ukraine 0.8 km / 0.5 mi
Old Church and Cemetery 1.8 km / 1.1 mi
Shrine of Our Lady of Fatima 1.9 km / 1.2 mi
Pęksowym Brzyzku Cemetery 1.9 km / 1.2 mi
Lipki 1.9 km / 1.2 mi
Museum of Zakopane Style at Villa Koliba 1.9 km / 1.2 mi
Gubalowka Market 2 km / 1.2 mi
Kolej linowo-terenowa Gubałówka 2 km / 1.2 mi
Polish Ropeways S.A. Dolna Gubałówka Station 2 km / 1.2 mi
Krupowki Street 2 km / 1.2 mi
Karol Szymanowski Museum 2.2 km / 1.4 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of most recent renovation: 2011
  • Total number of rooms: 288
  • Number of floors (main building): 7
  • Single rooms: 4
  • Double rooms: 272
  • Suites: 12
  • Accessible rooms: 4
  • hotel
  • American Express
  • Diners Club
  • MasterCard
  • Visa
Show 80 more facilities & services
  • Maestro
  • Visa Electrón
  • EuroCard
  • City centre
  • Beach
  • Ski slopes
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Mobile phone coverage
  • Wi-fiExtra charge
  • Valet parkingExtra charge
  • Airport Shuttle
  • Room service
  • Laundry service
  • Bicycle hire serviceExtra charge
  • Babysitting serviceExtra charge
  • Multilingual staff
  • Bellboy service
  • Smoke detector
  • Hotel safe
  • Cloakroom
  • Lift access
  • Newspaper stand
  • Shop
  • Garden
  • Terrace
  • Sun terraceExtra charge
  • Gym
  • Luggage room
  • Clothes dryer
  • Ski to door acces
  • Ski storage
  • Bar
  • Restaurant: 3
  • Non-smoking area
  • Smoking areaExtra charge
  • Banquet hall
  • Air conditioning in Restaurant
  • Conference room
  • Meeting room
  • Secretarial service
  • Photocopier
  • Business centre
  • Indoor freshwater pool: 1
  • Sun loungers
  • Children playground
  • Kids’ club
  • Entertainment programme for adults
  • TV lounge
  • Game room
  • Nightclub
  • SaunaExtra charge
  • Steam bathExtra charge
  • Hot tubExtra charge
  • Turkish bath (hamam)
  • SolariumExtra charge
  • MassageExtra charge
  • Spa treatments
  • Hairdressing salon
  • Spa centreExtra charge
  • Breakfast
  • Breakfast buffet
  • À la carte lunch
  • Set menu lunch
  • Buffet dinner
  • À la carte dinner
  • Set menu dinner
  • Special dietary options
  • Picnic
  • Non-smoking establishmentExtra charge
  • Table tennis
  • Fitness
  • Horse ridingExtra charge
  • Beach volleyball
  • TennisExtra charge
  • SkiingExtra charge
  • Ski pass
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • TWIN DELUXETWIN • DELUXETWN.DX-1

    Photos are not available for this room type.

    Bachleda Hotel Kasprowy Zakopane

    TWIN DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.DX-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXEDOUBLE • DELUXEDBL.DX

    Photos are not available for this room type.

    Bachleda Hotel Kasprowy Zakopane

    DOUBLE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT MOUNTAIN VIEWAPARTMENT • MOUNTAIN VIEWAPT.VN

    Photos are not available for this room type.

    Bachleda Hotel Kasprowy Zakopane

    APARTMENT MOUNTAIN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    MOUNTAIN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.VN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin DELUXE PREMIUMDouble or Twin • DELUXE PREMIUMDBT.DX-PI

    Photos are not available for this room type.

    Bachleda Hotel Kasprowy Zakopane

    Double or Twin DELUXE PREMIUM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    DELUXE PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DX-PI

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN DELUXE WITH VIEWSTWIN • DELUXE WITH VIEWSTWN.DX-WV

    Photos are not available for this room type.

    Bachleda Hotel Kasprowy Zakopane

    TWIN DELUXE WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    DELUXE WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.DX-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE WITH VIEWSDOUBLE • DELUXE WITH VIEWSDBL.DX-WV

    Photos are not available for this room type.

    Bachleda Hotel Kasprowy Zakopane

    DOUBLE DELUXE WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Bachleda Hotel Kasprowy Zakopane

8.2
Excellent
208 Reviews
Cleanliness
8.4 /10
Service
7.8 /10
Comfort
8.0 /10
Condition
7.6 /10
Location
8.8 /10
Neighborhood
8.8 /10
Value
6.0 /10
Amenities
8.6 /10
75 reviews shown
6/10
Pleasant
26 Jun 2026
Laura
The rooms look better online than in real life. I didn't like sleeping on two twin mattresses pushed together - even the sheets don't fully fit. Both the bathroom sink and the shower do not drain properly - so I showered in a puddle of water. Bathroom sink also leaks underneath.

Construction is currently happening so beware of a lot of dust/dirt while walking to and from the main road. Also I paid extra for the mountain view, which has a huge construction crane in plain sight. Also beware of construction noise (being good eat plugs). Hopefully this will end soon.

Breakfast was good with a lot of variety of food. Appreciated the lactose free milk and gluten free notices on the food signs. The restaurant beside the lobby bar is nice - although I didn't appreciate having to debone the trout I ordered. The man who works at the lobby bar most of the nights is really nice (I didn't get his name)

There is nothing close by with respect to other restaurants or shops. This hotel is about a 20-25 min walk to start of the well known Krupowki Street.
Self
10/10
Exceptional
15 Jun 2026
Barbara
Clean room
Family
10/10
Exceptional
12 Mar 2026
Alistair
Loved it. Would recommend to anyone from the UK. Fly to Krakow then about a 90 min drive. Spa , food, hotel fantastic
Friends
6/10
Pleasant
17 Feb 2026
ELA
This was my 6th stay at the hotel and it might have been the last one. They are expanding and building a huge aqua park within the hotel premises, which once finished will be great BUT
I paid 1,500 pln per night in the hotel and was exposed to heavy machinery and construction noises from 6am in the morning all the way till 10pm. Non stop noise! No mention of it at the check it by the hotel staff, paid extra for room with a view of the Tatra Mountains and got extra noise with my money instead!
The construction will continue till the 2028, just saying… really disappointed!
10/10
Exceptional
29 Jul 2025
Krystyna
Beautiful views and excellent service
Leisure Family
8/10
Excellent
03 Feb 2025
Martin

Great food but beds uncomfortable

Great food in restaurant and bar, good sauna/spa (extra charge), good swimming pool, good location for the ski slope. Bedrooms dated and beds uncomfortable. Bus to take you into town. But for the price paid, will not be coming back
Partner
8/10
Excellent
14 Aug 2024
Katarzyna

Amazing views

Hotel very clean. Very friendly staff. Delicious food both in restaurant Grand Kasprowy as well as the -1 breakfast/dinner.

Curtains in the room unfortunately do not close fully and was not resolved. Quite noisy air conditioning.
Partner
4/10
Poor
17 Jul 2024
Agata
The condition of the hotel is not Good especially on the floors. Aircon in the room was broken - but we got uprageded room. In the other room there was a strange noice on the 7th floor - like a laundry noise all night. I was informed by the staff that it is even worst on the 4th floor. LOL. We had to pay additionally to enter the spa/outside jacuzzi space. From 7 am they are building a pool or sth so if you want to have a peaceful stay- don’t go there. In the breakfast restaurant some tables and chairs look like from the 90’s. Overall - I would not recommend- this is not 4star hotel that I excpected.
Friends_and_family Family
4/10
Poor
17 Aug 2023
elizabeth
Check in was not very welcoming. A lot of little broken things in the room ex. Broken trash can in the bathroom. The room was very smelly. No iron in the room. There an iron room on the 1st floor but it was very dirty. Breakfasts are far from enjoyable.
Leisure Family
8/10
Excellent
24 Jun 2023
IZABELA
This hotel /rooms needs maintenance improvements ASAP.
In our first 24 hour , we had to change 3 times room. Reasons: no A/C in room and bad smell.
Even in our 3rd room there was no water pressure in the shower. A/C was not working properly too.
Workers were very nice.
Leisure Family
6/10
Pleasant
05 May 2022
Verified traveler
Good location, nice views

Additional charges for many facilities. Over priced hotel
Partner
4/10
Poor
06 Feb 2022
Ivan
The hotel is located next to a nice slope to Zakopane. Very convenient if your main purpose is skiing or snowboarding. However, there is not much around and you definitely would need a car to enjoy Zakopane. The property has nice amenities, but it is an old building (renovated) and it needs some maintenance (elevators are old and get stuck).
Also, I feel that it’s totally overpriced. The radisson is a nicer property and cheaper. This hotel also charges from 70-100 zl per night per parking. So be ready to pay an extra 100 bucks just for parking if you are staying over 5 nights. This is ridiculous.
The food is good in the hotel. Service is ok, nothing special.
Leisure Family
10/10
Exceptional
12 Dec 2021
Gavin

Friendly, helpful hotel.

I have been staying at this hotel now for several years, I attend with different groups throughout each year, family groups and groups of friends, both these groups are catered for fantastically by the hotel. This year in particular changes to the UK entry requirements a fit to fly certificate was required, the hotel advised me where to obtain such a test and assisted with me obtaining the certificate on the date of my return home, many thanks again to the hotel and I’ll definitely see you again next year.
Friends_and_family Friends
6/10
Pleasant
12 Nov 2019
Janusz
I must admit food was good, service was pleasant. However our room was in poor condition, didn't look anything like advertised. Advertised rooms are after renovations and we weren't informed about different standards. That was very disappointing. Overall hotel is clean has nice entrance, swimming pool, and very good location for skiing and walking excursions.
Partner
10/10
Exceptional
20 Aug 2019
Vito
Great hotel and great staff.
Partner
8/10
Excellent
26 Aug 2018
Rochellee
The place is in good location. Nearby pool, cable car, restaurants. Good for ski resort. Friendly staff.
10/10
Exceptional
19 Aug 2018
Debra

Good for families.

We had a lovely time at the Mercure. The breakfast was delicious. Good choice. The hotel was very close to the chair lift. Well worth going to the top for the views. A walk into town could be a bit too far for some. The pool looked lovely but I didn't want to walk to it. The room was a little tired and the balcony needed chairs and a table. It was a superior room and apart from the views which were amazing, I would have expected a little bit more. I would stay there again though. Value for money.
Partner
10/10
Exceptional
02 Aug 2018
Gavin

A family friendly hotel

At the time of our visit the hotel was undergoing a refurbishment with the pool and usual children’s playroom closed. Having traveled from the UK with 2 children desperate to return to this hotel I imagined the worst however this hotel as usual had catered for everything, a temporary playroom had been set up which just as in previous visits had staff that remained in this room with the children allowing parents an amount of time away, the hotel had obtained vouchers for the local water park to allow the children water activities whilst the lack of pool facilities at the hotel. We attend this hotel on 2 visits per year as it is very child friendly. The staff at the hotel are very friendly and able to speak numerous languages, I cannot fault this hotel and would like to pass on my thanks for another fantastic time, I look forward to the completion of the refurbishment as I’m sure it will provide even more enjoyment on our next visit.
Family
2/10
Poor
09 Apr 2018
Troy

Terrible.

Don't stay at this hotel- everything is wrong with it. The beds were so uncomfortable that I couldn't walk the next day. The wellness area was closed and I was not expecting that either.
10/10
Exceptional
05 Apr 2018
Frank

Stunning Views and Comfort in Zakopane

The rooms was comfortable, the restaurant served good food at reasonable prices, the staff were courteous and helpful, and the views unparalleled.
2/10
Poor
28 Dec 2017
Martins

Disappointed

Room unclean on check in.
Poor customer service
Hotel too full. Unable to call reception many times.
Lucky guest relations helped me book a taxi on final day.
10/10
Exceptional
25 Aug 2017
Andy
We have stayed at this hotel in the past and have always enjoyed our stay. This was a very short stayj
Partner
10/10
Exceptional
23 Aug 2017
Verified traveler

Beautiful hotel with modern mountain decor.

The view from the hotel is breathtaking and honestly this is the best view hotel in Zakopane. Staying in a mountain view room is a must, truly beautiful with Mount Giewont right in front of you. Cannot wait to go back.
2/10
Poor
30 Jul 2017
MAGDALENA

Keep away from This hotel

They have no idea about customer service. Rooms haven't been cleaned. Overcrowded breakfast restaurant, many uncleaned tables.
8/10
Excellent
11 Jul 2017
Selena

June 17

The walk to town is OK but a steep climb on the way back or 20 in the taxi. Nothing in the hotel in the evening. Good food and a pleasant atmosphere although it was a bit warm. Can't complain that we had good weather but it was hard to sleep.
Partner
10/10
Exceptional
17 Feb 2017
Verified traveler

Cosy hotel with helpful staff

The hotel wasn't near the city centre (just 5-10 mins by a taxi) but it's great if you want to do some skiing. The slope is just next door. Highly recommended.
6/10
Pleasant
04 Oct 2016
Yan

Beautiful views of Tatras mountains!!

The newly upgraded superior rooms (i don't know why Expedia calls them Deluxe) are very nice but terrible customer service has plagued this hotel for a long long time...
8/10
Excellent
17 Sep 2016
Jaroslaw

Superb location

Nice pleace, best location in Zakopane.
Partner
8/10
Excellent
03 Sep 2016
Mr.G C

Great hotel in lovely part of Poland

Stayed in this hotel with a young family, excellent hotel which has playroom for young children, pool and sauna for both male and female. The hotel also offers a shuttle bus bus to the town centre, bus and train station and also up the the cable car for between 3-5 zloty.
Just outside the hotel is a water park (Summer months) which is great for adults and children of all ages.
Family
2/10
Poor
15 Jul 2015
Verified traveler

The hotel good old days are gone .

It is a 3 stars hotel but a price of 4 stars . The hotel is overpriced and if you are adult or senior you will not enjoy it since it is too noisy in restaurant . Few staff speak English . I doubt if I will go back . There are many other places better .
6/10
Pleasant
13 Jul 2015
Verified traveler

Overpriced and restaurant food quality mediocre

When I checked in there was no help with the luggage . This is a 3 star hotel with 2 stars service and priced as a 4 star hotel .
8/10
Excellent
22 Jun 2015
shirley

Traditional Touring Club.

12 of us from a walking club did this trip and the location was perfect. lovely mountain region with a variety of walks for all levels. Hotel was perfect for chair lifts and cable cars. Loved the big market place. Good quality products to buy and so cheap.
Family
2/10
Poor
06 Jun 2015
vito

Hotel

Dont go to this hotel.old and not comfy.only view is amazing.you are paying extra for hotel parking 50 pln a say.this is crazy.small rooms.very small bathrooms..not worth it it for 400 pln a day.
8/10
Excellent
24 Feb 2015
Maeve

Good Skiing Hotel

We went in short three day skiing trip and stayed here . Fantastic location for the slopes - ski to door . Breakfast was fantastic . Bar was a bit pricey compared to local bars . Overall enjoyed our stay immensely .
Family
6/10
Pleasant
28 Jan 2015
Kyle

Great location. Recommended for Families Only

Location was superb. You can literally walk out the door on to the slope.

But BEWARE this hotel is built for families. Expect noise through the paper thin walls, from the snow machines blasting outside your window (if facing the slope), expect people clobbering around in their ski boots on the floor above you and expect kids running up and down the hallway at all hours.

Expect towels that you'd wash your car with back home because they're so old, expect if you're English speaking little if anything to watch on tv apart from news.

Expect a hotel that's long past it's golden days. Perhaps Mecure has made it's money off it now there's no point upgrading her any further?

Beds were OK, room heating very good. We had a deluxe room, still had large gouges taken out of door frames and walls, again she's a tired very well used hotel.

Though the meals in the restaurant were excellent, one of the few saving graces of the hotel. The wait staff we're excellent, attentive and kind. Bar staff at times were either bored leaning against the bar watching tv or overrun with simple orders or requests. Friendly enough though.

Highly recommended for families, it's really well set up for kids. Knowing this earlier we wouldn't have stayed here.. Next time we'll be organizing a nearby Chateau because we can't stand the noise or rampant kids
Partner
8/10
Excellent
24 Jan 2015
Verified traveler

Large Family Holiday

Stayed here with extended family group for a few days skiing in January 2015. Thoroughly enjoyed every moment.
Family
8/10
Excellent
14 Jan 2015
Verified traveler
excellent location
good service
good price
softly
excellent breakfast
Family
4/10
Poor
11 Jan 2015
Verified traveler

Terrible location, unfriendly and unhelpful staff.

Terrible location from center with poor transport, unfriendly and unhelpful staff for the most part. Breakfast was not good and was a madhouse.
8/10
Excellent
14 Nov 2014
Boguslaw

Nice mountain view

Hotel with beautiful view on the mountains. Close to Gubałówka. Center of Zakopane is 2.5 km from the hotel, but it is not difficult to get there and walk is rather pleasant. Very good for family stay far from city traffic and close to environment.
Family
10/10
Exceptional
26 Aug 2014
Sam

Welcoming environment, knowledgeable staff

We were a group of 7 staying in 4 rooms bed and breakfast for 3 nights. We all rated facilities and service highly. Hotel is welcoming and professional. Ideal location for us as a group on short stay, near town centre and beautiful mountain walks.
10/10
Exceptional
22 Aug 2014
Verified traveler
Exelent hotel.... we realy enjoy .
Than you.... Great staff , food.
Next time this is only hotel for me in Zakopane..
8/10
Excellent
04 Aug 2014
Turystka

short weekend in July

quiet and clean hotel with very nice and helpful staff, beautiful views, very good breakfasts and other restaurants; main streats just 2-3 min drive down the road;
Family
6/10
Pleasant
31 Jul 2014
Becca

Good for Ski slopes and hiking- bit far from town

Hotel is perfectly situated for the slopes and hiking - it is based right at the start of one of the ski lifts. However, it is a 15-20 minute walk into town- and then you have to do that up-hill when you come back. Probably not a problem if you just want to go in a couple of times especially as a taxi in is only about £5 and a Shuttle bus takes you for about 60p. However, we didn't have any meals included in our room as we wanted to find cheaper places to eat in town - breakfast in the hotel was overpriced compared to local restaurants and we didnt like having to walk into town for every meal as nothing in the nearby area seemed to be open (we went in July).
Bar is nice, and pleasant to sit on the balcony with a hot chocolate overlooking the mountains :)
Dinner at the main restaurant was ok and prices are not bad- but better and more authentic food in town.
We had forgotten travel plugs but reception were able to lend us one for our stay which we were impressed with.
Check in and out was a very smooth process and staff were friendly.
Bottles of water provided in the rooms :)

However hotel needs a spruce up - alot of the woodwork in the rooms and restaurant are falling off, need reparing.
6/10
Pleasant
10 Jul 2014
Stevemie

Beware of hidden costs

The cost is not the real cost. You will have to pay for parking and this comes to about $12 a night. If you want breakfast, that will cost you $16 per person. If you decide to buy something downtown, that's a 30 minute walk one way. Also, I had to pay a small local tax for my son, for some reason. On the positive side, the rooms have been modernized and were clean. I was there on a hot day and there was no air conditioning. Avoided the overpriced restaurants and went to a good pizza restaurant My son liked the indoor pool and recreation room while I enjoyed the weight room.
Family
10/10
Exceptional
07 Jul 2014
Roman

First class hotel in a tranquil setting

Nice, spacious hotel, away from the crowds & noise of Krupowki but still within a walking distance. Plenty of parking, great indoor pool, very polite & helpful staff, would definitely stay there again when visiting Zakopane next time.
6/10
Pleasant
02 Jul 2014
Verified traveler
We stayed out of the main seasons and it lacked character and staff seemed uninterested and hard work to get served. Room was okay although hotel bathroom and general kit is well worn. Great location just about saved it as reasonable value for money but Mercure need to work harder at this hotel
Family
8/10
Excellent
19 May 2014
Verified traveler

3 night stay in May-

overall stay was very pleasant- the views from the rooms are amaziung which ever side you are located
8/10
Excellent
14 Jan 2014
Cheryl

Very safe and comfortable ski trip

I booked this hotel for my young son and I to enjoy a ski holiday together, being intermediate skiers wanting a safe area to practice within easy access to our accommodation. This hotel was perfect with very kind staff and great food. We loved the swimming pool, which was not at all crowded, and the ski lockers were very handy for stowing our kit securely. The games rooms for all ages of children was fantastic with wii etc all set up to go. We found it cheaper to have breakfast in a restaurant at the top of the slope rather than in the hotel, but really enjoyed the buffet evening meal where there was plenty of choice even for vegetarians. All in all we felt safe and comfortable in this hotel. many of the staff do only speak limited English, but us having learnt a few key words of Polish made all the difference and we were met only with kindness and politeness during our stay. The hotel arranged taxi transfers from and to Krakow airport and our luggage was taken to our room for us by a porter. The chambermaids were smiley and efficient. Thank you.
8/10
Excellent
31 Dec 2013
Eva

Good hotel for winter holidays!

Very comfortable stay with fantastic facilities, especially for winter holidays, the ski slope and lifts were just literally next door. Very good swimming pool and very nice rooms. The only comment we have it was a bit snobby.
8/10
Excellent
22 Aug 2013
Maxim Cherepanov

Good hotel for a famil with children

the hotel is very good.It is also very goods for families with children since there is a swimming pool and play room where you can leave a child for a few hours. Our child liked the play room very much. In summer there is a very fun open air swimming pool under the hotel in which a whole day can be spent
8/10
Excellent
19 Mar 2013
Verified traveler

Good place to stay.

A good atmosphere in hotel. Staff remember us from previous visits which makes you feel even more welcome. Evening meals in hotel were always good but now have moved up a notch. Best food we had whilst in Zakopane.
10/10
Exceptional
03 Mar 2013
Chris Sumner

Next to the slopes

The reason for the stay was for the skiing. Well you cannot get much closer to the slopes than this hotel. Walk straight out of the ski shop onto the slopes. The only slight problem was the reception staff some of whom only spoke Polish with very faltering English and had little knowledge of local ski runs. Apart from this little hiccough all was fine.
8/10
Excellent
22 Feb 2013
Eugene Kablonski

Great ski hotel

The hotel is a \"ski-in\" and \"ski-out\" hotel as advertised. However, the slopes available from the hotel were limited and there were a lot of people on the hill with many beginner-level skiers. We only ate at the hotel one night (food was good) but caught a taxi from the hotel to downtown Zakopane every other night for dinner, which was easy and inexpensive. Hotel has a nice louge bar but needs to hire one or two more bartenters so the wait for service and beverages isn't as long. Overall, I would recommend this hotel and we had a great time in Zakopane.
8/10
Excellent
14 Feb 2013
David

Close to the ski slope

Hotel was well located, clean and had an amazingly large pool. Getting to the hotel is a short taxi ride (20 Zloty) from the town centre. Breakfast was great, room was fine. On the downside, a couple of the reception staff were not so friendly and the leisure area was slippery and had faulty showers.
Family
10/10
Exceptional
12 Feb 2013
Denny

Super hotel in a super location

Great hotel in a brilliant position, ideally located next to the slopes, great bar and pool ,, easy access to main street. Would go again
Partner
6/10
Pleasant
29 Jan 2013
Adam

Dated hotel but good location

The hotel was ok. Its location, right next to a ski slope was great but it is a 20 - 30 min walk to the centre of zakopane. For a mecure hotel I was expecting the quality of the hotel itself and the service to be a little higher. The rooms were clean but dated furniture and the blankets were similar to a 15 yeqar old travel lodge. They definately would benifit from refurbishment. Our window was broken but to be fair the hotel were very quick in coming to repair it. Other than this the service wasn't great. We were left waiting to check in for 15mins when the reception was busy whilst 2 members of hotel staff were in the lobby chatting to friends and a manager would occasionally pop out to answer the phone. We were also disappointed but the extra charge imposed at the end of the stay. It was a small amount but its the principal of not being told about it either when booking or checking in. It wasted time when we wanted to check out quickly and the staff seemed very offended that we even questioned it. For the price we paid for our stay and the fact that this was a Mecure hotel we expected a little better.
Partner
10/10
Exceptional
28 Jan 2013
Adam

Great hotel.

Great hotel, fantastic location and views from room. Will visit again. 35 zl charge for parking is the only issue,
10/10
Exceptional
20 Dec 2012
Kasia

4 star!!!

Great hotel!!!
For me I would rate this hotel as a 4 star hotel. Hight standard nice staff
Only minus was parking charge. For hotel guest should be free.
6/10
Pleasant
02 Oct 2012
Verified traveler

Arithmetic & Sheep

Non-smoking rooms had the smell of smoke due to sharing the floor with smoking rooms and poor ventilation in the hallways.

Parking pass was not given, so we had to pay when leaving every time we wanted to go into town. When we finally found out about the pass available, they tried to triple charge us for it. Beware their math skills.

Picturesque and enjoyed waking up to the sound of sheep grazing on the nearby ski hill. :)
8/10
Excellent
28 Sep 2012
Igal
The location of the hotel and the excellent breakfast made our stay enjoyable.
8/10
Excellent
25 Sep 2012
Elaine

Wonderful location,

Swimming pool was lovely. Gym was disappointing, only onw treadmill and screen did not work. Location superb, beaufitul view from our room. Breakfast average.
Partner
4/10
Poor
03 Aug 2012
Verified traveler

expect unfair charges

We booked through this website and were told about additional charges such as resort tax which is funny cos i never saw anything like that in Poland, however when we got there we were told that we have to pay parking charge which was not even stated in the booking. when i explained that i was not told about this charge and show them the booking paper, before checking in, the staff in reception told me that its fine and there shouldnt be a problem, but during the check out the manager said that we have to pay for the parking despite i was not happy with that. the managers in reception basically have bad attitude and are not professionals at all. they do not value their customer.
10/10
Exceptional
02 Aug 2012
S.D.

Great hotel, ok for walking

Very nice hotel, clean and convenient rooms. Stayed in the summer. Only small problem was the walk from hotel to the city centre, especially after day of hiking. All in all, great stay, great view, great town
Family
10/10
Exceptional
02 Jul 2012
Verified traveler
It was very good. Close to restaurants, stores, transportation etc. I would recommend it to anyone.
10/10
Exceptional
10 Jun 2012
Verified traveler

best view

The best view in town! Make sure to book a mountain view room.
8/10
Excellent
04 May 2012
Verified traveler

Mercure Zakopane Kasprowy

Positives: clean room, large by European standards; decent gym, although the gym does not open until quite late in the morning (8am) which was frustrating.

Improvements needed: (1) Effectively, no English-language television is available; they have BBC World whose reception was hit-or-miss and the only other English-language channel was CNN International but the satellite/cable service made it un-viewable; I mentioned this at the desk three times but it was never fixed over a five-day stay. (2) Very slow internet connection (iTunes downloads are impossible as is watching any internet video). (3) Shuttle service to and from Zakopane runs like clock-work (3 zl. each way) but stops at 5pm meaning that, if you stay in Zakopane for dinner, you must pay for a taxi back to hotel (18 zl.).
10/10
Exceptional
22 Feb 2012
James

Hotel Zakopane

Great stay-again no complaints language barrier still a bit of a struggle but my problem not there's.
8/10
Excellent
18 Aug 2011
Verified traveler
staff was very nice brealfast was pretty good overall i would come back if you go make sure you get the mountain view it,s worth the extra cash
10/10
Exceptional
26 Jan 2011
howie

ski in ski out

great fun. very inexpensive. 15 minutes to fit skis for 8 euro/day. lift passes cheap. rooms a little cramped. convenient to town. live music, lot's of fun.
8/10
Excellent
13 Dec 2010
Verified traveler

Mercure Zakopane Kasprowy

In Zakopane on business. Always stay in this hotel. Hotels.com gave us the best rate we have gotten so far by over 15%. This hotel is a functional 3 star which was the pride of Poland when it was built in the 70's. It was one of the first \"Westernised\" properties in Poland. It is clean, warm, the views are spectacular and the staff speak English! They have free internet but the wireless is hopeless unless you sit on top of the modem.

Beside one of the main ski lifts in Zakopane. The hire shops are across the road. The facility is built for skiing and it works well. The bar and restaurant are quite good with a very good buffet breakfast. Quite reasonable as well.
10/10
Exceptional
15 Sep 2009
Goran

Best 3 star hotel ever

We stayed in this hotel in September of 2009. Hotel staff is so friendly and always ready to help. Rooms are clean and comfortable. This 3 star hotel has nice and worm indoor pool that you could use and I recommend it. During our stay lifeguard was present. Breakfast buffet was wonderful. When booking try to book more than 3 nights, sometimes they offer free nights. In winter this must be a perfect family vacation place. We will definitely come again!
6/10
Pleasant
23 Aug 2009
Sunlover

Cold Reception

The front desk staff seemed quite indifferent to us. Parking is expensive. It's a one and a half km. hike to the town center. Exceptional views.
10/10
Exceptional
06 May 2009
Lee

Hotel Mecure Zakopane

What a lovely hotel to stay in. We arrived from krakow at about 8pm, check in was fast. We had a superior room with a beautiful view of the mountains, I even woke up at 6am to see the sun coming up behind it. The food in the hotel was delicious and well priced aswell, For two of us with wine and beer for me was about 20 pounds. Would definately recomend this hotel and I considering holding my wedding reception there in a couple of years.
8/10
Excellent
18 Jul 2025
Helene

great facilities

Amazing facilities for families, kids club 10/10 and gym also top notch! Pool offered amazing views. Restaurant in ground floor good but very pricy. Paid 190 EUR for a dinner including be wine for 2 adults and 2 kids.

Only minus was that the over all feel outside is very dated. And family rooms very small and not suitable for 2 adults and 2 kids.
Friends_and_family Family
8/10
Excellent
12 Jul 2025
Verified traveler

Huono kielitaito

Osa henkilökunnasta puhui niin huonoa englantia että jäi palvelu saamatta.
Partner

Location & surroundings

Bachleda Hotel Kasprowy Zakopane
Szymaszkowa Str., 1, Zakopane, Poland

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Bachleda Hotel Kasprowy Zakopane

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