Name: Extended Stay America - Fort Worth - Fossil Creek
Address: 3261 Ne Loop 820, Fort Worth, 76137, US

2/10

Poor

18 Jul 2026

Ryna

They are not part of the national chain, just using a similar name. My welcoming committee was a roach under a pillow (granted the staff brought me a new pillow case after I killed it and called the front desk). The toilet wasn't flushing, the stains around all faucets were extensive, the bottom of the bathtub was literally blackened with stains. The hall and elevator floors needed cleaning. The breakfast counter was severely lacking and was out of coffee by 7:00 and when staff was approached about it they just shrugged like, yeah, we know. I could rant on but would just make for a long read, so I'll sum it up with NO!

Self

2/10

Poor

09 Jul 2026

Mary

We were there one month and the elevator did not work for 3 weeks . My spouse had just had surgery and that was a huge issue. The room above us had a huge leak from their AC and it came right into our room leaving half our room wet with debris in it and we complained for a week until we finally got moved “one day before we where to leave “ they finally decided to move us. One of the managers there attempted to open our door twice to ask us to leave although we were naked in our room and had advised her through the door that we had already paid online .
The day we where to check out I was advised that they could not help me get our belongings moved downstairs from 3rd floor knowing that my spouse could not help due to surgery and the elevators did not work so we where forced to stay another week in order to have a working elevator to get our belongings moved out by myself . At the end of our extended week elevators were still not working . We extended another week , again elevators where still not working Never AGAIN WILL WE STAY at this roach infested hoodlum hotel. By the way , they have people working on their cars likes it’s a car garage outside. Many homeless people permanently live here. It’s disgusting

10/10

Exceptional

06 Jul 2026

Danel

Excellent service clean and cool

Partner

4/10

Poor

29 Jun 2026

Tileda

Breakfast Was Horrible
Breakfast Consists Of Coffee,
Granola Bars,Oatmeal,Muffins Not What I Was Expecting

Family_with_children

4/10

Poor

28 Jun 2026

Nancy

The floors in the room were still dirty and sticky and the shower/tub was still dirty.

Partner

4/10

Poor

27 Jun 2026

John

The property felt dingy and dirty. I got a smoke-free room but the entire hotel smelled like old tobacco smoke. In addition the entire floor I was on smelled of Marijuana. I would not recommend this location to anyone.

Family

10/10

Exceptional

18 Jun 2026

Danel

This place has went down hill since I was here several years ago, but it co you of be like the rest of those nasty places.

2/10

Poor

19 May 2026

Margaret

Bathroom was dirty - dishes werent clean and the stove was rusty. Frying pan given to us was rusty. Front desk person wasnt nice - her name was Val.

Family

6/10

Pleasant

05 May 2026

Deborah

The room was clean but the environment did not feel safe.

Partner

2/10

Poor

05 May 2026

Kendra

Front staff was friendly but the room was disgusting. Upon arrival we found hair in the bed, crumbs on the floor, stains in the toilet and shower, roaches on the floor and a rusty molded sink.

Partner

2/10

Poor

18 Apr 2026

Jimmy

Literally showed up and the place had no carpet. Elevator was broken and they kept all their trash in stairwell which attracted cockroaches. Apparently they were going through renovations but that wasn’t told to me ahead of time and they still charged full price. Woke up each night itching in bed, although I didn’t see any bugs on mattress. We checked out earlier and went somewhere else. Worst extended stay ever.

Partner

10/10

Exceptional

02 Apr 2026

ERIC

So far it's been an okay stay, I wouldn't say the best.. just due to the beginning of when we started staying here , room was never supposed to be

2/10

Poor

30 Mar 2026

Leiann

We left

2/10

Poor

29 Mar 2026

Angela

There was no sitting chair, no desk chair, no night stand, no comforter on the bed, no trash can in the bathroom, no dishes/pots/utensils in the kitchen, no cold water in the bathroom sink, no sheers on the window. The smoke detector chirped all night. Worst hotel I have ever experienced.

Partner

2/10

Poor

22 Mar 2026

Paula

There was no hot water the two days I stayed there

2/10

Poor

16 Feb 2026

Samantha

I would not recommend this hotel to anyone. The pictures when booking looked great but that was not the case. All information need to be updated, no breakfast, elevator was broken, roaches in the room.

Leisure Family

2/10

Poor

08 Feb 2026

Kimberly

The room was was not cleaned. When I told the front desk, they told me they only clean the rooms every other week. And that's all they said

Business

2/10

Poor

08 Feb 2026

Michael

Staff was rude and unhelpful. It appears this is a failing establishment. The room was dirty, the Internet didn't work on my kids devices, take and go breakfast was non existent. The hallways smelled of different kinds of smoke. Ghetto as hell. Do better.

2/10

Poor

06 Dec 2025

James

Room was awful. No idea why a company like Expedia does business with hotels like this. Trying to get a refund.

2/10

Poor

19 Nov 2025

Christina

Very unsafe . Homeless people hanging around property. Outside on side entryway always smells like urine.

2/10

Poor

14 Nov 2025

erik

Nothing worked in the hotel the toilet didn't flush the room had an unbearable smell and had to book a room elsewhere because of it did not stay the night

Business_and_leisure Family_with_children

2/10

Poor

14 Sep 2025

Carl

When we first arrived and checked in, we noticed an odor in the hotel and when we got to our room, the odor was so horrible that the smell literally gotten in our clothes and we literally stank when we come out of there even after a shower, the stink was so bad the towels even had the odor from the room in them so when you dried off you stunk even worse!!!
Also me and my wife got accosted in the parking lot when we come back to the hotel from visiting relatives and the guy was asking us for money and got upset when we told him we didn’t carry cash when we went inside and told the staff the front desk clerk about it he asked us where?
we told him, the guy costed us out here in front in your driveway just right in front of the doors And he goes where and we pointed to another customer getting accosted in front of the doors of the hotel
They just didn’t care they didn’t go out there and stop the guy. They didn’t ask the guy to leave the property nothing the guy had barely any clothes on. he stunk and kept pulling his pants up, cause they kept falling down so we knew there was something wrong with him.

Leisure Pet

2/10

Poor

07 Sep 2025

Jennifer

Dirty & rude

When we got there, it took 10 minutes to he helped by anyone & when someone finally came they walked from across the street. Finally, when we got to our room I started gathering my kids to get ready for bed and I was making them a pallet on the floor (that’s what they asked for.) when I noticed how dirty this room was. There was dust & “crumbs” everywhere. Random hairs from previous guests, under the beds had not been cleaned in idk how long. We chose not to stay there and get a refund. The following day we were still charged. When I called the hotel, the “supervisor “ MERTLE, I spoke to was very rude. Interrupted me when I spoke & even ended the phone call on me. She claimed the room was clean and was slept it. When I tried explaining that it was NOT slept in, we had just started getting ready for bed (seeing as we got there very late that night.) when I noticed everything is when she was interrupting me the entire time just telling me to call back on Monday and then she ended the phone call on me. I called back and I told her I did not appreciate that and asked to speak to someone else or give me the customer service number for the hotel chain. She said she did not have that information. All together, this experience was awful, and they were very rude.

I also want to add, there are cracks in the walls everywhere & the flooring dips in several spots through the ENTIRE hotel as if it’s from water damage and the floor is rotted.

Friends_and_family Family

2/10

Poor

18 Aug 2025

Meeia

Nothing

Leisure Partner

4/10

Poor

21 Jul 2025

Lindsey

At check the guy was rude didnt know what he was doing. Got to the room Floors were soft and wavy. Came accrossed some roaches. Toilet moved when you sat on it.

4/10

Poor

14 Jul 2025

Sarah

Chose this place

2/10

Poor

14 Jul 2025

Janet

Horrible STAY AWAY.

Went to Texas for the USA National Karate tournament. First reason for renting here was the kitchen and second was the breakfast. Well needless to say we got none. Breakfast consisted of coffee and sometimes a muffin no garantees. The kitchen in the room had nothing, no pots, jo plates not silverware or coffee pot. We were told to ask for them and if available they would give to us. Well they were never available. The room was dirty, smelled bad and had roaches everywhere. They came on our 2nd day there to fumigate and everything was sprayed all over the floor leaving it sticky. No room service other then every 5 days. You have to take your own trash out. Parking lot is dark and people are always sitting in their cars. Elevator never stopped at the 2nd floor so we had to go up to come back down. Staff was very rude. I got there an hour before check in and was told 3pm sharp, after traveling all day with a child that was not what i wanted. Hallways are dark and smell. Doors barely closed right. My son and i felt so unsafe the entire time we were there. Rooms are dark. My drapes were always wet no idea why. AC unit was held by 2x4s and when i asked the front desk she said oh yeah they are all like that. Terrible.

6/10

Pleasant

12 Jun 2025

Renre

The room was unclean had hair all over the floor by the window... The toilet felt like you were gonna fall off it when you sat on it there is a soft spot on the floor between the bathroom door and the stove. Had no pots and pans available for 24hr.

2/10

Poor

08 Jun 2025

Bill

The bathtub was filthy, dirty full of scratches just like a homeless person who lived in it. Also, yeah, the mattresses in the room. Looked like they came from a dollar store. There was no box spring and the frame was metal Springs. Pure garbage, like it was, let's trade out of goodwill.You

Leisure Family

10/10

Exceptional

19 May 2025

Shelby

I love the kitchen area. The beds were very comfortable!

Leisure Family_with_children

2/10

Poor

05 May 2025

Jacob

Our room smelt like cigarettes and my wife was getting physically sick, the manager refused to speak with us and would not consider a refund. There was also a deceased bird on our window sill which was awesome. Will never be going back to another Extended stay.

Partner

2/10

Poor

30 Apr 2025

Wan

Had trouble checking and rooms were infested with roaches and very dirty!

Leisure Family

6/10

Pleasant

27 Apr 2025

Cindy

Place was clean, kinda had a funky smell. There was no hairdryer and I thought the description said there was one but I could be wrong. But place was still nice and clean.

Leisure Friends

2/10

Poor

30 Mar 2025

Ankur

First room was reeking with some smell. probably someone smoked there. Changed to The second room but the carpet was old and dirty. Was smelling. While sleeping on the bed I was getting itches on the skin. Booked for 2 days but left just after 1 day.

Business Self

2/10

Poor

05 Mar 2025

Chad

Horrible. They had bed bugs when I asked to switch rooms they told me no. Although I told them about the bugs. They wouldn’t give my deposit back because I complained about the bugs

10/10

Exceptional

27 Oct 2024

Richard

My stay

Nice hotel, very convenient location

Partner

2/10

Poor

25 Oct 2024

Dennis

It was horrible. Sofa couch was nasty, wouldnt let my kids sleep on it, matress was brown. The whole place smelled of weed. Mold and just dirty. Worst experience on my life ever with a hotel.

Leisure Family

2/10

Poor

10 Oct 2024

Kimberly

.

Business Partner

4/10

Poor

03 Oct 2024

Christopher

We where put in a room that was above the washer and dryer the whole room vibrated and was told we couldn't be moved to a different room we we're very disappointed with the hotel

Leisure Family

2/10

Poor

09 Jul 2024

Barb and Mike

No no no! Crack house hotel? Not safe. Paid for it, saw the room, the people coming and going, and went to Hyatt place for the night. Well worth the money for a good nights sleep.

10/10

Exceptional

30 Jun 2024

David

Great stay. The best place that I have stayed in the last year. A+ 5 star . Clean nice comfortable room. Good friendly staff and very affordable.

2/10

Poor

24 Apr 2024

Digna

My experience was disastrous, there was never anything, no towels, no sheets, no kitchen utensils, you always had to beg for things, they never cleaned the room, everything was impossible, I would never return.

Business Partner

8/10

Excellent

15 Apr 2024

Kevan

JACK

Great mattress, nice big bath towel, spacious room and mostly good stay.

Self

2/10

Poor

31 Mar 2024

Lauryn

Marie jou was very rude to me as well as my wife , she should definitely be fired IMMEDIATELY for the lack of respect towards customers unwarranted attitudes an side comments made on her end . Very short , impatient . Daniel was just lazy the only staff members with excellent communication skills and customer support were Yendi , Mertle , and Noah . VERY DISPLEASED WITH MARY JOU DEFINITELY NEEDS TO NOT WORK IN THIS HOTEL INDUSTRY OR CUSTOMER SERVICE PERIOD an Daniel needs to be something other than a front desk clerk cause he’s either lazy or doesn’t know the system either way the 1st level smells like death when Noah yendi an mertle are not working I’d suggest him a custodial position to handle 1st or housekeeping to keep him moving cause the lack of knowledge of front desk or the attitude of not caring to know is UNACCEPTABLE !

Business_and_leisure Family

4/10

Poor

17 Mar 2024

Elizabeth

Pick somewhere else…..

The deposit of $100 cash is something people need to know before arriving to check in. After traveling for 7 hours and getting your bags out of the car, the last thing you want to do is put your stuff back in your car and try to go find someplace that will allow you to get $100 cash back. Also, my nonsmoking room reeked of cigarettes and even had ashes on the counter. The one thing that I can’t complain about is the friendly staff. The hotel is in rough shape and really needs a renovation.

Friends_and_family Family

2/10

Poor

02 Mar 2024

Verified traveler

Requested a handicap accessible room. Upon arrival didn't receive the appropriate room and there was so compensation or refund for not receiving the room we paid more for... didn't bother staying the second night.

Partner

2/10

Poor

29 Feb 2024

sameh

Staff was really rude their was a $100 deposit their credit card machine was not working and I asked for nearest ATM to pay cash they didn’t know and the asked me to leave and get cash or no stay and at the end I left and I slept in another hotel need refund asap

Business Self

2/10

Poor

28 Feb 2024

Shalonda

Was told we had to pay $100 deposit that was refundable at this hotel but hotels.com do any have that posted so we are out of $60 something dollars had to sleep in our car and not a refunded.

Friends_and_family Family

6/10

Pleasant

14 Feb 2024

Ruby

It was alright

Business_and_leisure Self

4/10

Poor

06 Feb 2024

ASHTON

So what hotel doesn’t provide linens. The beds and pillows were 30 years old and there was a hole in the ceiling. No dishes. Nothing compared to other extended stays and the staff didn’t try and make it better at all.

Business Pet

2/10

Poor

13 Dec 2023

Debra

The staff was rude very rude

Leisure Partner

2/10

Poor

25 Nov 2023

Jennifer

Because I complained my 1st night there about my room not being what I booked & how dirty it was even though the morning person said I'll make it right they cancelled my 2nd reservation with no notice saying I can't stay there anymore well ya know what stay far from this place it's garbage! I will never stay there again & will warn everyone stay away

Leisure Family

2/10

Poor

18 Nov 2023

Jennifer

Got in found had get $100 cash deposit room is not what I booked over wk ago smells funny room not really clean specially the fold out bed

Leisure Family_with_children

2/10

Poor

12 Nov 2023

Robb

Stay away from this place !!! Horrible in every aspect.

Partner

2/10

Poor

22 Oct 2023

Nathaniel

Prior to check-in I called the front desk with a question and was placed on hold for 10 minutes. On the phone I was told my room had been downgraded from two queen beds to a studio with a pull out couch. Upon arrival I was informed that I would only be receiving one queen bed and no pull out. There was an enormous roach just outside the elevator. And the breakfast is a joke. Never again.

Leisure Partner

2/10

Poor

07 Oct 2023

Daisy

The staff was friendly, however, the building is an old, musty, decrepit building. That would not have been too bad but the horrendous odor in the room was unbearable. I was told that although I had reserved two rooms they would not be close to each other and probably not even on the same floor. I explained my 81 year old father was traveling with me. However, even he had a hard time breathing in the stench coming out of the room. I had to leave. Never again.

Leisure Family

8/10

Excellent

27 Sep 2023

Winefreda

the place is ok except we reserved a room that has a sofa which is the picture when we make a reservation but it not given to us

6/10

Pleasant

12 Jul 2023

yolanda

The housekeepers either need to be retrained or fired. I asked them beforehand if the room had been serviced cause of the reviews. She said yes. I get to the room checked the sheets and they were covered in hair. The second bed fleece was covered in dog hair. No one had changed thebsheets they.just made the bed. The floor in the bathroom was filthy with dirt and hair from the previoius stay. Everyone but one lady seemed to have an attitude. The pamphlet to request dishes said it would be delivered to the room but they told me i had to come get it. I needed a trash bin for the room and i had to go get it. Their rules are weird when it comes to towels. And the sinks were clogged as well. I did spot a roach that came out of the tv once it was turbed on.It was a quiet stay but the cleanliness needs so much work. Maintenence however was good they responded quickly. But i would not recommend anyone especially with children to stay at this property. Too much of a headache.

Leisure Family

2/10

Poor

04 Jun 2023

Carlos

Dirty and $100 deposit

Dirty feel to hotel. Elevator etc… Homeless in the rooms. Awful feel

Business

10/10

Exceptional

18 Apr 2023

Richie

Everything

Leisure Partner

6/10

Pleasant

03 Feb 2023

Dusty

This property is supposed to have fully stocked kitchens. Due to Covid, you have to get the supplies for the kitchen from the front desk. This is understandable. What isn't understandable is that they didn't have anything to give me for my stay except for 1 pot and 1 plate. No eating utensils, no pans, nothing else.

Business_and_leisure Self

10/10

Exceptional

15 Jan 2023

Josephine

I was surprised to see the room i was staying in. I felt like i was is a one bedroom apartment. It was something different i have ever stayed in. My daughter and grandson loved it. We was just there for a night but we loved it. One thing i would change is the parking lot so it can open up to the hotel next door. Why, I said that my youngest daughter and her cheer team was next door at Spring Hill suites. I had to get on the side road and drive all around to get back on Fossil creek to get back to were she was to have breakfast with them before they get on the bus to leave. We was all there for a Cheerleader Competition. Other than that I love it.

Friends_and_family Family

2/10

Poor

28 Dec 2022

Dawson

Bedbugs ate up my leg staying just 1 night

Leisure Self

4/10

Poor

25 Dec 2022

Verified traveler

We were disappointed. There were no extra towels. The hotel didn’t have an ice machine.

Friends_and_family Family

2/10

Poor

15 Jul 2022

Lonnie

Didnt get the room i paid for

I paid extra for a room with a pullout bed and when i checked in all they had was one bed and nothing else...they didnt even refund the extra money i paid for a pullout couch bed

Friends_and_family Family

10/10

Exceptional

11 Jun 2022

Joey

Quiet family hotel

Nice place. Friendly staff. Room was clean. Kitchen appliances worked well. Pet friendly hotel request $100 cash deposit. No issues. Gave receipt and was given back at check out. Fossil Creek area good place to shop all within half mile of hotel.

Business

2/10

Poor

27 May 2022

Sharon

The worst

It took 30mins to find someone to check us in as there was no one at the desk. We asked to use a restroom, we just drove 12 hrs, and was told they don’t have a public restroom. I’m not public I’m a guest. We ask for a kitchen set and was given 2 pans, 3 cups, 3 plates, no utensils. At bed time we ask for linens for our fold out couch and was told come back tomorrow after 6pm and they might have some because it’s their laundry day. This is all in the fisrt couple of hours. We had to get new keys twice because that wouldn’t work. No trash can in the kitchen, no drain plugs in the kitchen or bathroom, then one thing after another until our last night the power went out there were groups of people just hanging out everywhere and letting the kids run up and down the hallway screaming and yelling. We decided to just leave. Will never go back or recommend

Friends_and_family Family

4/10

Poor

16 May 2022

EStella

Broken toilet seat, broken drawer . No maintenance man in housekeeping on the weekend. The most disappointing one is that there is no double bed even though it’s a double bit on the website . I had to use a sofa bed

2/10

Poor

19 Apr 2022

Kaleve El

Bugs galore!!!

This by far is the most LICE infested motel ive ever encountered. And room smells like a mold pit.

Self

10/10

Exceptional

10 Apr 2022

John

Good location. Good value.

Leisure Family

2/10

Poor

04 Apr 2022

Jarrod

Need a refund

Gave away our room. Didn’t have our room and just told us there’s nothing they could do. We had to go somewhere else. I had already paid and had a confirmation number and we had called ahead twice and spoke with the front desk.

4/10

Poor

03 Apr 2022

Danielle

Was hoping for the best…

The staff upfront was extremely nice and helpful! But we unfortunately have nothing else good to say about the hotel. The hallway on the first floor smelled like animal feces and old cigarettes. The smell was so bad that our ten year old was covering his face when passing the “animal room”. The bed had stains on it, we didn’t wanna cause a fuss super late and we try to be understanding that stuff does happen. So we took off the sheet and laid our personal blankets down and slept on top of those. We woke up with bites on us and so did our children who slept on the sleeper sofa. My husband went and talked to the front office staff and checked us out of the hotel early so we could go elsewhere. Please just spend the few extra bucks on a cleaner hotel and skip this one all together.

Friends_and_family Family

2/10

Poor

03 Apr 2022

Joel

When I checked in they required a $100.00 CASH deposit. I have never paid a CASH deposit in the forty years I have been staying in hotels. I happen to carry cash for my trips and gave them the money, but I was VERY UNHAPPY that this was required for me to stay at this hotel

Business Self

6/10

Pleasant

28 Mar 2022

Bruce

Such nice staff, I feel bad for them.

I feel bad for the staff at this hotel. I think we saw 2 very nice ladies working the entire weekend we were there. The hotel was clean but worn down, little things like leaky faucets, slim choices on the grab and go breakfast etc. they also had issues with the key cards on several rooms, including ours. I probably will look at spending a bit more for the nicer hotels next door in future trips. Again, the staff was great!

Friends_and_family Family

2/10

Poor

11 Mar 2022

william

This place is totally mismanaged. You shouldn't even list it on your service.
1. Trespasser banging on doors at 4:00 AM
2. No room key available entire say, was that way for at least a wk. (per employees)
3. No prior notice of required $100 cash deposit or no room.
4. Door lock did not work
5. Toilet plugged
6. Rude manager, say she didn't need to answer my questions or concerns and threatening to keep my deposit.
7 No room service entire stay.
8 Elevator floor dirty entire stay.
Need I go on.

Business Self

6/10

Pleasant

28 Jan 2022

Verified traveler

Uncomfortable bed, pillows. Air would not regulate. Shower knob loose makes it hard to control water temp.

Partner

2/10

Poor

06 Jan 2022

Sean

Manager was rude. Hung up on me. Card key had grape jelly all over it. If you book with Expedia you have to put $100 cash deposit down. But, you can’t get your $100 back until 8:00 the following morning after she comes to work to inspect your room.

Business Self

2/10

Poor

04 Jan 2022

Arthur

This place was full of drug dealers and the service was terrible!! The room had no heat and they couldn’t get it fixed for 2 of the 3 days I stayed there

Leisure Family

10/10

Exceptional

28 Dec 2021

Matt

The property is nicely located near food and shopping great place

Business_and_leisure Partner

4/10

Poor

05 Dec 2021

jason

I didn't like how when we went to check in, after we've already make the booking, she said that they were completely booked up and that's we would have to wait for an opening and it would be first come, first serve and that she would be doing us a big favor by letting us have it first. I thought it was very unprofessional and it almost seemed like she was trying to run a scam. I think a refund should be in order.

Leisure Partner

2/10

Poor

29 Nov 2021

Nikilya

The cleanliness of this property is extremely unacceptable. The sheets were covered in pet hair and spots. The nonsmoking room smelled like smoke. That carpet is nasty. The lady that checked us in at the worst attitude as she texted doing the entire check-in process. We did not stay at the property after discovering the nastiness of the room. Very unsatisfactory!

Leisure Family

10/10

Exceptional

03 Nov 2021

Lorraine DeLaRiva

It was a great comfortable stay. Definitely staying again

Leisure Family_with_children

2/10

Poor

02 Nov 2021

Rosendo

hotel was totally booked

i did not stay at this hotel - i made the reservation through hotels.com and upon arrival was told the hotel was full.

Friends_and_family Family

6/10

Pleasant

25 Oct 2021

Patrice

Disappointed

Arrived 45mins early. It took 15mins to register, had to wait 15mins for 1st room to be cleaned, which still had dirt & stickiness on the floor. Had to wait 1hr before 2nd room was ready with dirt still on the floor upon entrance. Was told rooms are cleaned every 2 WEEKS when asked about room cleaning the next morning! Went to desk to obtain clean towels & was told they don't issue clean towels. I hit the roof!!!! So, then she tells me I needed to bring the dirty towels to them to get clean towels. There are a lot of areas that need improvements. The hotel location was a plus, everything else needs work. Most of the staff was very pleasant & accommodating. I would return only if improvements in housekeeping have been updated and more staff hired to keep maintenence more appealing.

Friends_and_family Family

2/10

Poor

20 Jul 2021

Verified traveler

Laundry was out of order, no coffee pot in room. Coffee pot in lobby coffee was cold.

Leisure Self

6/10

Pleasant

05 Jul 2021

Verified traveler

so so place

the room was clean but not overly so, Was not able to get cold water to the shower and there was no maintenance duty during my stay. Had to use the plunger there was not enough draw on the toilet to take the waste away

Friends_and_family Family

2/10

Poor

28 Jun 2021

Breanne

Hotels.com dropped the ball! Big time! Warned!

Hotels.com did not even reserve a room with Hotel. We got to the hotel and they told us we had no rooms available. After traveling with my family for 9 hours we had to go driving around to look for another hotel room somewhere. Hotels.com has never done this before but I will never be using them again. I have booked over 60 rooms over the past three years with hotels.com and I will take my business elsewhere from now on! It was embarrassing and shocking all the same time.

Friends_and_family Family

2/10

Poor

28 Jun 2021

Rachel

Inattentive

No one ever came to the front desk lobby to check me into the room. I left the hotel after waiting 30 minutes.

Friends_and_family Friends

2/10

Poor

13 Jun 2021

Brian

Got to the hotel and even with 2 rooms confirmed, was told they were sold out and my family had no option but to be turned away and had to leave.

Friends_and_family Family

2/10

Poor

12 Jun 2021

Michael

It is like a drug and Prostitutes

Partner

2/10

Poor

29 May 2021

Shanda

They cancelled my stay before i eveng

Friends_and_family Family

2/10

Poor

19 Feb 2021

Keisha

No good!

Did not stay had a issue at the hotel

Self

4/10

Poor

06 Feb 2021

Verified traveler

Nothing was unique about the property at all sorry. Cleanliness would be rated on school grade system A-F it would be a D- basically only even coming that close to passing is because of the honest attempts to correct some(not all)but SOME of the problems. This comes as a major disappointment and shocker being that the services were the t O8otal opposite Services of which I received in the past the previous times I stay at this location within a couple years prior

2/10

Poor

31 Jan 2021

Verified traveler

Arrived in room and there were no cooking utensils, no plates, no bowls, no pans/skillets. Asked the front desk (she was very nice) and was informed that because a larger group came in, they asked for additional plates, skillets, etx so they didn’t have to keep cleaning them. As a result, all cookware was taken from other rooms and there were none to be given out. All that’s as left was a spoon and a bowl. The stove burners are very ancient and really do not get hot. Had to buy a skillet at Walmart. Stove took 15mins to be warm enough to cook an egg (on high)

Business Self

10/10

Exceptional

23 Jan 2021

Verified traveler

I liked the customer service and there wasnt anything I didn't like

Leisure Self

2/10

Poor

30 Dec 2020

Angela

Do Not Stay

Horrible my whole floor smelt horrible. Then I went into my room where I saw bugs 🐜 and ants everywhere. I had to leave and pay for a diffrent place to stay

Self

2/10

Poor

06 Dec 2020

Tammie

Not Happy

I booked with hotels . Com while on the way
The room guaranteed but since less than 24 hours , the refund has not been made and there were no rooms available.
The clerk made several attempts to contact your service and was handed off to Expedia and the phone number your service gave her was bogus. I would like my money refunded

Partner

4/10

Poor

17 May 2020

Unhappy

The staff did not know what they were doing, I was going to be charged more when in the contrary I was suppose to get a refund for the night. Never again

Friends_and_family Family

6/10

Pleasant

25 Feb 2020

Kelly

Unsatisfied

I was double charged, and charged a various extra charge on top of that, when I spoke to the lady the next day she told me she would even take off the dog deposit. Needless to say that never even happened. And it took several days to get my money back. I won’t be going back. Really doubt I’ll be using the site ever again.

Self

8/10

Excellent

23 Feb 2020

Verified traveler

Only complaint i had was that the the pillows were so thin.

Partner