Name: Extended Stay America - Fayetteville - Owen Dr.
Address: 408 Owen Dr, Fayetteville, 28304, US

2/10

Poor

04 Jul 2026

Elizabeth

The staff was rude and made me and my husband to wait 4 or more hours! Also the TV or the remote NEVER worked and when we finally got into our room the bed had no blankets or comforter and it needed vacuuming and there was still trash in the trash cans!

Partner

10/10

Exceptional

11 Jun 2026

Anna

Everyone that works here are very helpful with everything

6/10

Pleasant

03 Jun 2026

Trell

The staff was awesome..Bri , Josh and the rest of the staff and management definitely made our stay a lot more comfortable..we appreciate them from up North

Partner

2/10

Poor

20 May 2026

Ashley

Nasty ass room had roaches

Self

10/10

Exceptional

14 May 2026

Vanda

Clean room, great staff. Neighbors could be ignored, they were definitely a little noisy but not at inappropriate times.

Self

4/10

Poor

10 May 2026

James

Staff was pleasant, but had to call for a remote and then it still disnt work. Would never stay

2/10

Poor

09 May 2026

Lila

Smh

Partner

8/10

Excellent

05 May 2026

Vanda

Clean room with full size fridge, microwave and 2 eye range. reasonable price, great staff who are very helpful. They were knowledgeable and quick to respond when I needed them and they didn’t disturb my peace during my time of hardship. They respected my privacy and created a peaceful environment for me to work through my crisis.

4/10

Poor

04 May 2026

Christina

No towels at all for four days even after telling staff. Roaches galore, very outdated needs lots of updating. Kitchenette but no pots, pans, dishes. Holes in the walls of the tub, carpet very old with lots of old old stands and stuff stuck in it. I wouldn't stay again.

Self

2/10

Poor

01 May 2026

Lysaida

This was one of the worst experiences I’ve ever had. The facilities are in terrible condition and clearly neglected. We booked three rooms, and every single one had an overwhelming, unbearable cigarette smell.

The lack of maintenance is alarming—doors and windows are broken, and even the locks do not work properly, which made us feel completely unsafe during our stay. The entire property appears run-down and poorly managed.

I would strongly advise against staying here. This place should not be listed until major repairs and proper maintenance are carried out.

Pet

2/10

Poor

23 Apr 2026

Christa

Worst property we have ever had the misfortune to stay at. Exterior areas were filthy with stained sticky sidewalks, cig butts everywhere. Room smelled of stale old smoke, stained sticky carpet, old food and not sure what else running down interior walls. Marijuana smells outside, screaming woman disturbance. Filth everywhere. It's hard to believe Hotels.com promotes this property.

Partner

2/10

Poor

28 Feb 2026

Aminah

The staff was very nice and friendly, however, the rooms itself were ABSOLUTELY AWFUL! If I could give the hotel zero stars I would! The first room was disgusting…it smelled like a pack of cigarettes and weed…that was bothersome because I do not smoke!! Then, the toilet did not even work no water no flushing nothing! The second room I requested there was no latch on the door so I felt entirely unsafe whatsoever!! It smelled awful and most of the lights in the room were very dim and I left and requested a refund because it felt very unsafe, unsanitary and as not all that it was advertised to be. Truly disappointed and they need to do better!

Self

2/10

Poor

22 Feb 2026

antoinette

Lights didn’t work
Ac unit didn’t work
No toilet paper
One pillow
Just horrible

2/10

Poor

17 Feb 2026

Ken

This hotel room was filthy. The TV would not cut on or off the remote was in effective no battery cover completely full of dust on top of the big TV base that sat on a dresser at the top drawer wouldn’t even close. The entire dresser have been beat all the pieces in the top left drawer. There were these white pieces of some kind of powdery tablet no substance remaining. The smell was horrific. The bathroom smelled like urine that the tub on the wood flooring along the edge that would normally be cocked nicely the flooring was peeled back 1 inch for about a 10 inch section outside of this particular room room 109. I believe it was at the end or two years of cigarette, but and you know, covered with leaves from last fall and tile entire grounds of this hotel was disgustingly unmanaged on cap. This hotel in my opinion was not fit for anyone to stay in the room should not have been rented. I am going to have request in demand my money back. Do not stay in this location. Do not stay at this location. I ended up having to purchase some Lysol in an air freshener in left the room shortly after sleeping only a few hours this is a disgusting hotel. The microwave itself was old. Most of the paint was rusted off on the front. It was messing a leg. It sat in the inside crooked. The iron board was in the room no iron I could go on, but I am being totally honest hotel.com. I’ve lost great respect for you. I’ve used you many times in the past this property should not be listed available on y

Partner

2/10

Poor

03 Feb 2026

TERRY

Property was extremely dirty, trash in parking lot, cigarette bits on sidewalks and stairs, beer cans on stairwells. Cigarette and pot odor very strong. Carpet in room stained and worn, countertop had dark sticky splatter spots

Business Partner

2/10

Poor

28 Jan 2026

Yalanda

Rooms... First room had no bathroom door and the toilet wouldn't flush, second room had no heat and the toilet didn't flush, third room didn't have a bathroom light and we watched roaches crawl the walls, the entire hotel was filthy ghetto people staying there... The room beside of us, the kids started at 6a and didn't stop for 15 hours sounded like WWE the entire time... It was too late to get a refund so we had to stay both nights... I lived in ESA in another state for a while it was NOTHING like this!!! Will NOT be back to this one

Leisure Partner

2/10

Poor

08 Jan 2026

Jabar

Need refunded i cancel

Leisure Family_with_children

2/10

Poor

04 Jan 2026

Rose-Marloune

It was very terrible

Partner

10/10

Exceptional

27 Dec 2025

Darrell

Yes

2/10

Poor

11 Dec 2025

john

It was the worst facility that I have stayed in my life.

Partner

4/10

Poor

06 Dec 2025

Hector

I stay at many places and has quite a long time since I have stayed at a property that is such mismanaged and poorly upkeep. I checked in on Friday evening. As the front desk person was processing my check in they told me that I was amongst the last check in and that the office was closing…As I finally started searching for my room the amounts of trash everywhere and over flowing trash cans in the walkway that looked like the have not been emptied…Once I got everything in my room, I started to set my self up for a shower, open sink faucet and water is leaking on the to floor from the drain trap area. .. I then go to use commode and when I tried to flush there is no water in the tank…so now on to take my shower and the mixing valve will not operate to switch from tub to shower head. This bathroom was not fit to used properly. I had traveled all day I did my best to bath 🛀 in tub. I figured that I could file my complaint when I check out in the morning and to my surprise at approximately 8:45 am the office was still closed. This property in my most respectful opinion do not really care about the comfort and health safety of their customers and therefore does not need to participate in our great Expedia travel service. I will not recommend this place to anybody and definitely will never return.

Business_and_leisure Self

8/10

Excellent

17 Nov 2025

DeAnna

Air conditioning worked, check in clerk was friendly, bed was comfortable, surfaces were mostly clean, but the cabinets were old and chipping apart at the edges, carpet was dirty and stained, and there were no dishes at all.

Business

2/10

Poor

03 Nov 2025

Chong

The door on my first room would not latch because it looked like someone locked it in. So I switched rooms not feeling safe and so they have me a smoking room, but it wasn't supposed to be. The carpet was super dirty with stains everywhere. I found cockroachs, this place is noisy and the elevator doesn't even work. It was convenient but i should've spent the extra dollars, so the next night i did and found a much much better place.

Business Self

2/10

Poor

29 Oct 2025

Anissa

The

2/10

Poor

11 Oct 2025

Mykaylah

Not sanitary and didn’t give me room
I reserved

Leisure Self

10/10

Exceptional

03 Oct 2025

Tamika

Great place she is Amazing

Staff was nice Janice helped me out

Friends_and_family Family

10/10

Exceptional

26 Sep 2025

Tikeisha

My stay was awesome. Janice at the front was very sweet

10/10

Exceptional

25 Sep 2025

Francisco

Excellent customer service and rooms are clean and fully furnished I really enjoyed my stay

6/10

Pleasant

24 Sep 2025

Gretchen

Carpet was beyond repair. The towels felt like cardboard. Had no remote control for the TV. Appliances was broken down, and old. Bed was decent.

Business Self

2/10

Poor

04 Sep 2025

Tee

.

Leisure Family_with_children

10/10

Exceptional

28 Aug 2025

Angel

It was quiet

Business_and_leisure Family

10/10

Exceptional

15 Aug 2025

Stacey

Manager Dezmond is awesome

Leisure Family

10/10

Exceptional

08 Aug 2025

Stacey

Nice manager clean rooms safe

Leisure Family

10/10

Exceptional

29 Jul 2025

Stacey

Staff is really nice and helpful and it’s well lite up here and clean rooms and I felt safe and it’s quiet and ac works wonderful

10/10

Exceptional

23 Jul 2025

German

It was nice to stay on this place

Self

2/10

Poor

19 Jul 2025

Maurice

This place should never be an option

I never even stayed because they over book and did not even have a room for me . So I want my money back. Secondly the manager was very unprofessional, rude and extremely unhelpful. Honestly, hotels shouldn’t even have them as a listing on their website. Hotel.com customer still has not resolved the issue. Me and my family couldn’t find another hotel so we had to sleep in the rental car we got from the airport at a save spot at a local gas station. This was the worse experience ever

2/10

Poor

07 Jul 2025

Angel

I had problems getting a clean room the First room asigned the bed was not made, the second room the trash was not remover and the 3 room was clean but the carpet was dirty. At around 10:45pm two ladies had a door key to my room and open the door of my room and started to scream and saying that I was in their room. I told them to go to the Office and report it. The Two ladies them left the property.

Leisure Family

6/10

Pleasant

05 Jul 2025

Julia

The area was spot on
The place was not up to par
It needs repairs

10/10

Exceptional

22 Jun 2025

Jason

Dom was awesome and helped me with the best room available! Thanks D!

Leisure Family

4/10

Poor

23 Mar 2025

Devanie

Wont get my money again

Hitel did not look like pictures at all. Room was not up to standards. Tubs had stains, kitchen nasty, lights barley work,water wouldnt get hot. Bad area,door locks wouldnt work had to switch rooms

Friends_and_family Family

4/10

Poor

07 Jan 2025

Verified traveler

Beat up broke down room—someone stole the microwave out of it, the fridge & feeezer were badly dented, they’d included towels for one person despite the booking being for three adults w/pets, and after opening the room initially the keys NEVER worked over a three day stay no matter how many times I went to the front desk to get new keys. Won’t repeat.

Friends_and_family Family

8/10

Excellent

22 Nov 2024

Melinda

Good place

Leisure Family

4/10

Poor

04 Nov 2024

Aaliyah

Conveniently located but has bugs of all kinds 😭

2/10

Poor

28 Sep 2024

Verified traveler

This was the worst hotel I’ve ever stayed at. Room had roaches and the toilet was leaky. There was also not enough towels and wash-cloths. Definitely was not worth the money.

Self

2/10

Poor

01 Aug 2024

Ramasubramanian

I was upset that Expedia would even offer such a place. I felt my money was wasted.
1) saw cockroaches in the room,
2) saw mold in the bathroom ceiling,
3) had booked king size but got queen size bed, 4) no coffee maker,
5) dirt and sand everywhere on carpet and other floor (and it got onto the bed),
6) broken shower,
7) slippery bathtub,
8) broken shelf,
9) broken light,
10) poor lighting,
11) microwave door not opening properly,
12) gave two washcloths and two bath towels and no hand towels.
All in all, an awful room and will never stay here again. And if Expedia keeps offering such places, I won’t trust Expedia in the future.

Leisure Partner

2/10

Poor

12 Jul 2024

Lorianne Mertz

The staff was friendly enough, the room was absolutely disgusting dirty!! They moved me to another room that one was just as bad! The whole hotel was filthy filthy filthy

Self

2/10

Poor

08 Jul 2024

Ashanti

The property was dirty,the room had a bad pet smell and the Tv didn’t work.The complimentary breakfast wasn’t a breakfast.As in the work staff they were very nice and helpful.

Leisure

2/10

Poor

16 Jun 2024

Robert

Went to check in and nobody was there

Friends_and_family Family

2/10

Poor

04 Jun 2024

Verified traveler

Worse

Without question staying at this dump of a hotel is by far one of the absolute worst experiences that I've ever had iny life. I'm not sure what was worse part of this gawd awful experience... the tragic conditions of the accomodations provided or the disgustingly terrible \"customer service\"(if you dare call it that) that I received by the insanely unprofessionals staff members that somehow managed to carry \"management\" titles. Carry part is the regular staff were incredibly pleasant well all but one, but those jokes carrying management titles made an already terrible stay even worse

Self

2/10

Poor

13 May 2024

Angel

Nasty room and horrible experience.

Leisure Pet

6/10

Pleasant

12 May 2024

Verified traveler

Poor quality

Hotel needs serious make over. The carpet was super dirty and needs replacing. All the rooms smell like cigarette smoke. The top bed sheets didn't look to clean. The lighting sucks. The bathroom counter had stains on them. All of the furniture was old and chipped. The key cards barely worked. To much money for bad quality hotel.

Friends_and_family Family

2/10

Poor

11 May 2024

Jakeem

Bad service

Leisure

10/10

Exceptional

30 Apr 2024

Christol

Customer service was great and the room was very clean

Leisure Partner

2/10

Poor

16 Apr 2024

LAURA

I have never stayed at such a dump in my life! The grounds were filthy as well as the stairs, walkways. The room had filth all over the walls in the kitchen. The remote didn’t work, and I went to desk and they gave me the wrong remote and I finally got one that worked on the 3rd try. No maid service unless you asked for it which I was not told..

Leisure Self

10/10

Exceptional

10 Apr 2024

Shaterry

Good hospitality

Business Partner

2/10

Poor

08 Apr 2024

Kim

Roach hotel

The room had roaches in the room. I put down a sandwich. The next day a roach came out if it. The most horrible experience ever.i had to shake my clothes out be4 going home.

Partner

2/10

Poor

06 Apr 2024

Ayisha

By far the worse “hotel” I have ever been to in my life! We stopped from a road trip hoping to get a hot shower and a few hours of sleep and were given keys to 3 different rooms because of how dirty they were. In the last one I recorded actual bed bugs crawling in the sink, in the tub and on the bed. My skin itched all the way to the Hilton hotel.

Leisure

10/10

Exceptional

05 Apr 2024

Shaterry

Very good Alec was the best

Business

2/10

Poor

02 Apr 2024

Daniel

Roaches, door wouldn’t completely shut, battered walls, peeling paint interior and exterior

Business Self

10/10

Exceptional

19 Mar 2024

Sandy

Family Time

I really enjoyed my stay at Extended Stay of America on Owen Drive the staff was amazing and they had very excellent customer service the whole time I was there.

Friends_and_family Family

10/10

Exceptional

16 Mar 2024

Jean

I have really enjoyed my stay here at Extended Stay of America the staff was amazing and I am going to tell everyone I know that is planning on coming to Fayetteville to come and stay here.

Friends_and_family Family

8/10

Excellent

15 Mar 2024

Jacob

Decent stay

There were a few quirks that were annoying, like when i first arrived my door key wouldnt work or the slight off smell to the room. Although the staff were very patient and friendly

Partner

10/10

Exceptional

08 Mar 2024

Regina

Just keep up the good work

10/10

Exceptional

04 Mar 2024

Regina

What I like the property is that the hotel has some amazing workers and they really good customer service

Business_and_leisure Family

10/10

Exceptional

25 Feb 2024

Matthew

Love it

2/10

Poor

05 Feb 2024

Edith

This hotel was one of the worse I have stayed in. The walls were dirty and the bathroom was also. The door lock broke and the key could not open it when I went downstairs to report it to the front desk clerk she told me that maybe it was too cold outside and give it a few minutes to see if it will open later. It was about 40 degrees outside. Eventually she (the clerk came to open the door with the master key and surprisingly, it did not open the door either. She didn't know what to do so she gave us another room and said she needed to call her boss for guidance because she was new. After speaking to her boss, she gave us another room but our belongings were still in the original room. After about an hour or so, I asked if they can call a locksmith so we could retreive our belongings and just leave.

Leisure Family

8/10

Excellent

17 Dec 2023

Patricia

It was ok

10/10

Exceptional

10 Dec 2023

Kelly

Ok place

Place was ok just no breakfast

Friends_and_family Family

10/10

Exceptional

04 Dec 2023

Luis

very good service

Business

2/10

Poor

30 Nov 2023

Keyoka

Roaches were crawling everywhere and the people who live there were noisy and kept beating on walls and some men kept knocking on my door great price but unsafe no security cameras in areas that need them

Business_and_leisure Self

2/10

Poor

24 Nov 2023

Donna

First arrived I am handicapped. No directions to the elevator. The room 301 Studio king that we paid for my husband and I had to lug up 3 flights of stairs to only finally get in the room to the smoke alarm beeping I can’t even tell you anymore. They switched rooms a floor below and not help or carts This was after driving from NYC 9hrs. I would have moved to another hotel but couldn’t move anymore. I’d like a FULL REFUND I also have pics of the molded bathroom and the microwave had cracks in it why would I cook in it so we orders out 2 hero’s at 8:30 at night after arriving at 5:30 Unacceptable 😡😡😡😡

Leisure Pet

2/10

Poor

20 Nov 2023

Kele

I was originally given a room that had not been cleaned after the previous guest. The second room I was given was just nasty. The sink did not drain in the bathroom, the toilet ran, the carpet was stained, it smelled horrible, and was just overall disgusting. I was supposed to stay two days, I checked out the next morning. If I had not arrived after midnight the first night I would not have stayed at all.

Leisure

8/10

Excellent

19 Nov 2023

Dean

Easy check in

Business Pet

10/10

Exceptional

12 Nov 2023

Eric

Definitely will be coming back soon

Leisure Friends

2/10

Poor

08 Nov 2023

Verified traveler

Roaches - two rooms

First two rooms I was given had roaches. Finally the 3rd room seem a bit decent. Thankfully it was just one night. I was visiting due to my mother being in the hospital.

Friends_and_family Family

2/10

Poor

21 Oct 2023

Michelle

No thank you

Absolutely horrible. Walked into the room that had a very horrible smell. Went down the stairs and there was a big pile of dried blood. We did not stay there

Partner

4/10

Poor

07 Sep 2023

Verified traveler

No toilet paper in the room. Short towel. When i asked the clerk told me they where out of toilet paper in the whole hotel. Was told the towels would be delivered to my room. They never came. I bought my own TP. Terrible service.

Friends_and_family Family

2/10

Poor

27 Jul 2023

LaTashia Lanee

Check in was fine get to first room no ac and got move to another that was a double bed and had to pay an extra 11 dollars which I felt I shouldn’t have to due to no ac in first room. Now I’m second room ac blowing out outside air it feel better outside the room then inside place needs to do better

Self

2/10

Poor

25 Jul 2023

Ronald

Road noise is very loud and room is not well insulated to help control it.

Saw one of the other guests with a gun.

Breakfast was extremely poor.

Business Self

4/10

Poor

20 Jun 2023

Juan

Ghetto!

Completely nasty!

Grounds need immediate attention and pressure washing!

Cigarette butts everywhere!

Greasy walls!

Dirty and rusted range hood!

Room smelled of smoke when we entered!

Kitchen items upon request!? Really?

Business_and_leisure Family

2/10

Poor

06 Jun 2023

Lesya

Terrible neighbourhood

Leisure Pet

6/10

Pleasant

28 May 2023

Rhoderick

Check in late (early am), arrived with no microwave and remote control tv not working. I have to wait for maintenance to take care of it, maintenance came in like in the afternoon already. The rest of the stay unremarkable, stayed for 4 nights.

Business

8/10

Excellent

15 May 2023

Verified traveler

The room was clean but for some reason I am unable to understand the clean pillow cases were not on the bed . When they nice lady who checked me I had to go see 😭 f the room was clean has to find us pillow cases and a bath mat . No other issuesfçffg

Friends_and_family Family

2/10

Poor

15 May 2023

Felix

The front desk person was new but helpful. The Check in office area the smoke alarm detector beeping. Walking the hallway the hotel looks / feels dirty. Strong cannabis odor throughout the property. When we entered the room it was not done. Requested a refund and stayed on a different hotel. Do not recommend to stay there.

Leisure Family

2/10

Poor

13 May 2023

Terrance

There was vlood on the walls and the sink. The sheets were dirty and the room smelled like hot urine. I left the property and slept in my car. I will never stay there again

Leisure Partner

4/10

Poor

30 Apr 2023

Gloria

I didn’t like where I was placed

Leisure Self

2/10

Poor

19 Mar 2023

Mark

The girl at the desk was cool when i told her i wasnt even gonna check in it was nasty

Business Self

10/10

Exceptional

07 Mar 2023

Gloria

I like the closeness of everything needed, ie foods, personals.
I don’t like the fact that kid’s run by my room at all hours of the night.

Business_and_leisure Self

4/10

Poor

29 Jan 2023

joe

Reserved a non smoking room
Got a smoking room.
TV volume didn’t work, but supposedly was fixed.
Had to convince front desk to switch my room.
Just a fiasco overall.

Business_and_leisure Self

2/10

Poor

28 Jan 2023

Stormi

They had a lot of roaches the property was ran down . I felt so dirty and disguised

Business Family

2/10

Poor

31 Dec 2022

Chris

Got in after 11 when the office closes and the sign said use the phone on the left for assistance. Stood there and let the phone ring for 5 min the first time and 5 minutes the 2nd time. Finally i just left and went to a hotel down the street with staff in the office.

Leisure Family

2/10

Poor

20 Nov 2022

Virginia

NEVER AGAIN!

Room was dirty, holes in doors, neighboring units had guests coming and going at all hours, slamming doors, yelling......it was a terrifying place to stay and we will NOT ever be there again! We wanted a nice place to stay prior to scheduled surgery and we obviously picked the wrong place.

Partner

6/10

Pleasant

13 Nov 2022

Verified traveler

It served it's purpose at a good price

Self

2/10

Poor

12 Oct 2022

Mike

First off the check in was horrible and when I tried checking in the lobby smelled like marijuana. Then went to check out the room and there was no curtains in the window and the room smelled horrible. There was a cockroach crawling on the bed. I will never stay or book a hotel with extended stay America.

Friends_and_family Family

4/10

Poor

10 Oct 2022

Amy

The staff was very nice but the room needed some upgrades. Holes in walls and no amenities. Very very basic.

Business Self

4/10

Poor

23 Sep 2022

Kirby

What door lock?

Check in was fine, but door lock on room did not work properly. Every time I left room someone from front desk had to let me back into room with hand held computer to operate door lock.

Business

2/10

Poor

19 Sep 2022

Verified traveler

The service was horrible, rooms had roaches and never stayed. I ended up going to another hotel.

2/10

Poor

14 Aug 2022

Sandeep

N/a

Leisure Friends

6/10

Pleasant

04 Aug 2022

krista

the property was just so so. I guess you get what you pay for. our bathroom sink drain was stuck in the closed position so we had to prop it open with a bar of soap or it wouldnt drain. saw a few bugs which was VERY alarming!!!

Leisure Family

10/10

Exceptional

26 Jul 2022

vedra

Everything was good except no ice machines. I would stay again. I appreciate being able to check in a little early

Pet