Erika

Austria , Austrian Alps
NEUSTIFT , Elferweg, 22
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20 reviews shown

10/10

Exceptional

04 Mar 2026

Hannah

We recently stayed at this hotel as a family, and it truly exceeded every expectation. From the moment we arrived, we were blown away by how beautiful the hotel is. The interiors are stunning — elegant, stylish, and thoughtfully designed. Every space feels luxurious yet welcoming, and the attention to detail in the décor and ambience is remarkable.
The facilities are outstanding. The spa is peaceful, immaculate, and the perfect place to unwind after a day on the slopes. Every area, from our room to communal spaces, was spotless — the hotel’s cleanliness is exceptional. The complimentary shuttle to the ski lift was a fantastic bonus, making our stay seamless and stress-free.
As big food lovers, the dining experience was another highlight. Every meal was sensational — beautifully presented, full of flavour, and crafted with care. The quality was genuinely on par with Michelin-starred restaurants we’ve dined in, and we looked forward to every meal.
The staff made our stay unforgettable — warm, professional, and always going above and beyond. A special mention to the restaurant team, who made every meal not only delicious but truly enjoyable and memorable.
This hotel is more than just a place to stay — it’s an experience. We would return without hesitation and highly recommend it to anyone seeking beautiful surroundings, outstanding food, and exceptional service.

Family

10/10

Exceptional

15 Feb 2026

M J

The whole experience was superb. Rooms nice, staff friendly, food fantastic and spa was excellent.

Partner

10/10

Exceptional

13 Jan 2026

Sean

I never leave reviews but this hotel is now my favorite hotel. It is so warm, the staff is i creditable, the massage therapist is the best, the front desk was so helpful, the dinning staff are better than the best restaurants in the U.S., house keeping os the best I have every seen, and Marco in the bar is my new best friend. I wish I could have stayed longer. They are the beat and I look forward to my next visit. Do yourself a favor and book this place for you next vacation.

Leisure Family

6/10

Pleasant

04 Jan 2026

Farzin

Room was clean and adequate. Nothing very special about this hotel.

Leisure Family

10/10

Exceptional

19 Dec 2025

simella

Perfect top Service and stuff 🤗

Leisure Friends

10/10

Exceptional

17 Oct 2025

Ozair

Beautiful property and very well maintained. Staff were exceptional and always tended to our needs immediately. I love the breakfast spread so much, so many options and very nutritious. Would definitely recommend this hotel to anyone staying in Kitzbühel.

Leisure Friends

10/10

Exceptional

26 Sep 2025

Branislav

Excellent hotel with excellent staff. The Restaurant and bar are excellent. Breakfast is excellent. Overall highly recommended.

Leisure

10/10

Exceptional

16 Sep 2025

Jean

Wonderful staff. Accomodating and friendly. Very nice room. Great shower and bed. Close to train.

Leisure Partner

10/10

Exceptional

12 Aug 2025

Petra A

Lovely hotel and wonderful staff.

Leisure Friends

10/10

Exceptional

08 Jun 2025

Ravinder Kumar

Excellent property; very courteous team specially lady in front office and breakfast area; good breakfast ; scenic views from open terrace areas and good pool facilities

Friends_and_family Family

6/10

Pleasant

17 Mar 2025

Paul

Excellent doorman friendly and helpful. Unfortunately, the same cannot be said for the front desk on our arrival. No warm greeting and a somewhat frosty reception. This made us feel uncomfortable.
Very disappointed with the bedding, it was very poor. Not Egyptian cotton sheets. Worn fitted sheets of a poor standard. Charging for parking is not acceptable at a hotel at this price point.

Leisure Partner

6/10

Pleasant

28 Feb 2025

Stephen

A little bit of a walk to get into the proper town. The room was so dark with all the lights on I needed to use a flashlight to get around. Who knows what I left behind in the pitch dark. My biggest annoyance was while I had the half board which included dinner, they charged 7euro for a bottle of water which was less than 1e at the supermarkets.

10/10

Exceptional

10 Mar 2024

Helen

Perfect stay.

Beautiful hotel. Excellent service. Delicious food. Super comfortable room. Thank you for the shuttle to the slopes. Would highly recommend and look forward to staying again.

Partner

10/10

Exceptional

14 Mar 2023

Simon

great stay

lovely hotel,friendly staff , well located, nice food and would highly recommend.

Partner

6/10

Pleasant

20 Feb 2023

Melissa

The property and rooms were really nice and newly renovated. The spa staff were very nice and easy to talk to. The front desk reception people were the least friendly customer service people I have ever dealt with in my decades of travel. They clearly do not like non-Austrian or non-German tourists and made it clear to any guest who could not speak German. I would say that they were genuinely unhelpful and provided little to no customer service during my 5-night stay at the property. For example, when I asked for an additional key, I was told that our room was limited to \"2 keys per room\" but 2 hours later I saw that a German guest was allowed to get another key when they asked in German. When I asked for help finding a local ski instructor or help with the local ski rental shop, the receptionist told me to \"go to Google\" and that he did not ski and couldn't help despite clearly not being busy. Their lack of courtesy for their non-German speaking guests is very clear and they obviously would prefer to only host Germans or Austrians in their hotel. If that's the case, then they should clearly write it in their hotel description. Worst service experience ever from the reception. I was also shocked to hear the owners are Marriott which is surprising from a global chain.

Leisure Friends

10/10

Exceptional

19 Sep 2022

Alexandra

Lovely boutique property in the heart of Kitzbühel. Staff was delightful. Our room was a bit dark (201) but very nice. We will be back for sure.

Business_and_leisure Partner

8/10

Excellent

11 Jul 2019

Verified traveler

An individual and I think until recently a long-term family owned independent hotel, the place is in a good location with very short walks to everything. The staff are very good and very decent. They care about their clients and their hotel. Good food although would say that when they have bbq on the terrace the whole two random single people can share a table thing isn’t for me! Enjoyed hotel facilities, gardens and pool. Had a very good stay and will visit again

Leisure Self

8/10

Excellent

09 Sep 2018

Verified traveler

Just ok

Bed was decent. Room smelled of smoke. Bathroom smelled moldy. Room large but dated. Good location. View good. Food average

10/10

Exceptional

10 Jan 2018

A Rare find, A Hidden Gem

What a rare find! Hotel Erika is a hidden gem! Full of old world and traditional charms, but with all the modern comfort without the pretensions of big hotels. Love everything here. This feels like being at home, and everyone of the hotel staff treated us with the uttermost care and respect. We didn't want to leave. After a day of skiing--wet and exhausted, what a pleasant thing to see the manager/owner standing at the door taking our wet heavy ski clothes to dry! What a luxury to sit at the atrium with traditional decors and beautiful colors and enjoy a cup of tea and cake, whiling looking at the snow falling outside. To say nothing of the pools, slides, saunas, and spas... This little hotel has something for everyone, from my 8-year-old daughter to my 80-year-old father-in-law. Perfect stay. And you don't have to rob the bank to afford it either. We've been around the world many times, and it's rare that we feel touched by the hotel.

Family

8/10

Excellent

08 Feb 2026

Steffen

Flott hotell og hyggelig betjening som yter fantastisk service

Partner