JW Marriott The Rosseau Muskoka Resort & Spa

10/10

Exceptional

22 Apr 2026

Pui Yiu

Everything are good and clean.

Friends_and_family Family

10/10

Exceptional

19 Apr 2026

Chiagoziem

We had a wonderful experience. The staff were nice, the swimming pools were clean and the restaurants had delicious meals. The climax of my trip was the experience at the hydrospa.

Partner

10/10

Exceptional

17 Apr 2026

UDAIPAL

Yes

Partner

10/10

Exceptional

16 Apr 2026

Richard

Amazing no complaints like amazing

Partner

10/10

Exceptional

13 Apr 2026

Frank

Yes

Friends

10/10

Exceptional

12 Apr 2026

Samantha

Rooms were clean and spacious. The pool was nicely heated so we could enjoy the outdoor pool even while it was snowing. Great weekend away!

Partner

10/10

Exceptional

05 Apr 2026

Moein

The best in everything, Ever.

Family_with_children

10/10

Exceptional

04 Apr 2026

Heather

To help save money, each room has a small
Cooktop and mini fridge (some rooms have full kitchens) pack food and make meals in your room. The restaurants are very pricey-especially for the amount of food you get. The buffet breakfasts however, are worth it if you have big eaters!

10/10

Exceptional

03 Apr 2026

Eric

Clean and spacious rooms. Very friendly staff

Partner

10/10

Exceptional

28 Mar 2026

Katie

We loved it!

Family_with_children

8/10

Excellent

27 Mar 2026

Sahil

Overall good experience

Partner

8/10

Excellent

23 Mar 2026

Loren

This is the second time that I have been to this resort and Id have to say that the first time I went was better. Even though it is a nice resort, there were limited activities for adults to participate in. Although, I would recommend the resort in the future.

Friends

10/10

Exceptional

21 Mar 2026

Yash Deep

Hospitality was superb ✨ Best In Canada .

Partner

10/10

Exceptional

10 Mar 2026

JENNIFER

Everything was great, only downside was I got a balcony room with a view specifically only to find out that they lock the balconies shut during the winter so you cannot use them.

Family_with_children

10/10

Exceptional

01 Mar 2026

Laura

Staff were very pleasant and helpful and made sure our stay was enjoyable.

Family

10/10

Exceptional

01 Mar 2026

Svetlana

Amazing

2/10

Poor

28 Feb 2026

Andy

I called the resort to cancel they said yes and then billed Me anyway.

8/10

Excellent

28 Feb 2026

Jebediah

The staff were great. Unfortunately we ordered room service for breakfast and after a hour and a half of waiting, nothing was delivered. After we called back again, we waited another hour and nothing was brought to the room. After complaining to the front desk we had to ask for them to get us bagels from the cafe.

Partner

6/10

Pleasant

15 Feb 2026

Ying

The room facilities were acceptable, but they did not quite live up to the hotel’s reputation. One of the sinks was clogged when we checked in, although it was fixed upon request. The shower glass door would not close properly, causing water to splash out into the bathroom.

Most of the staff were polite and friendly, which we appreciated. However, the housekeeping service needs improvement. Our room was not cleaned at all the second day, even after I reminded the staff. It was still not done two hours later, which was quite disappointing. I then called the front desk to request clean towels instead, and it took over 40 minutes for them to be delivered.

Overall, the service level was not what we expected.

8/10

Excellent

15 Feb 2026

Frank

Room was exceptional however we were beside the laundry facility and it was noisy all night.

10/10

Exceptional

14 Feb 2026

Julian

Great CS and love the vibes

2/10

Poor

11 Feb 2026

Bhanu

Not as expected. Not worth the money.
Zero hospitality.

Leisure Partner

10/10

Exceptional

09 Feb 2026

Amir Reza

Everything was excellent, except for the unexpected $30 per night self-parking fee. I found this charge both surprising and unreasonable, given that the resort is located in a remote area where parking has historically been complimentary prior to November 2025. Imposing a parking fee in this context feels unjustified—comparable to charging guests extra to use basic in-room amenities such as the shower!

Leisure Family

10/10

Exceptional

08 Feb 2026

Gagandip

I had an amazing stay at Marriott Muskoka and couldn’t be happier with how well I was treated. From the moment I arrived, the staff went above and beyond — they were incredibly attentive and genuinely checked in throughout the day to make sure everything was going well. The spa was absolutely amazing and such a relaxing highlight of the trip. On top of that, the restaurants were excellent, with great food and service. Overall, the experience felt thoughtful, welcoming, and truly special. I can’t wait to come back!

10/10

Exceptional

06 Feb 2026

Gerrel

Clean room, staff was ok, but hotel area is beautiful.

Leisure Family_with_children

10/10

Exceptional

01 Feb 2026

inderpreet

The staff

Leisure Partner

6/10

Pleasant

28 Jan 2026

Guntars

Our stay was ok. Just ok.
Not at all worth the price.

Leisure Partner

2/10

Poor

16 Jan 2026

Joey

There was a surprise parking charge of $30 / night. That is a completely ridiculous charge for parking. They had a large conference and couldn't control them at night. They were very loud outside in the main area until 2am. Not sure why no staff didn’t do anything about this. I got little sleep for two nights because of this.
I have been going here for 15 years and this was the worse experience I have ever had. They wouldn't even waive the parking charges which were not listed on my expedia invoice.

Leisure Partner

10/10

Exceptional

06 Jan 2026

greg

very comfortable and relaxing atmosphere

Leisure Partner

10/10

Exceptional

06 Jan 2026

andrea

The breakfast and lobby area was to hot for temperature

10/10

Exceptional

03 Jan 2026

Santiago

Great customer service and awesome facilities

6/10

Pleasant

03 Jan 2026

Joyce

I loved the staff, but for the huge hotel bill…I am quite disappointed with some of the details:

My family and I have been staying at the JW Marriott for over 10 years- since it first opened. As usual, the staff was amazing- in fact better than ever. The location and luxurious setting as usual speaks positively for itself.

However there were some serious issues this time which I think need to be addressed especially for such an expensive hotel.

AMENITIES Of the 2 showers in the ladies change room in the swimming pool area- one was broken and didn’t work, the other never got hot. The same problem with some of the room showers- (we went with a large group- complaints all around).
The hot tub was also not working some of the time…

IMPORTANT-The icy steel handles leading into outdoor water facilities caused cuts and tears on our kids hands (my daughter’s hand tore open in several places and had to be professionally bandaged by the hotel medic)… this could have been prevented- and handles should have been wrapped in rubber…

IN ROOM In room sofa bed (they knew we needed to use it) missing sheets, pillows, blankets

The kitchen looks great… but no pots to cook with…

PARKING: why charge for parking? We are not in the city… this is a large property with huge parking space and nothing around…. Surely for the huge hotel bill, parking should be included.

I think the hotel needs some more attention paid to the details in order to justify charging such large resort fees.

Friends_and_family Family

10/10

Exceptional

30 Dec 2025

Martin

Resort introduced a new $30/day self parking fee that they don’t disclose. Self parking was complimentary in our past stays.

Leisure Family

10/10

Exceptional

29 Dec 2025

Patricia

We loved the view from our room. And the staff were all lovely. Very accommodating.

Leisure

10/10

Exceptional

29 Dec 2025

Naveen

Perfect for families

10/10

Exceptional

28 Dec 2025

Catherine

Beautiful resort

Leisure Family

2/10

Poor

27 Dec 2025

Mahsa

I paid in expedia with breakfast included but the hotel refused and said your room doesn't have breakfast and you have to pay extra for each person

6/10

Pleasant

25 Dec 2025

Alexei

My experience was mediocre and did not feel like a good value for the money. The resort lacked adequate family entertainment and \"fun\" factors. While the staff was okay, the facilities need attention—specifically regarding cleanliness in common areas.
Inside the room, the beds were uncomfortable, and the balcony doors were sealed shut despite the heating not regulating properly. For a luxury price, I expected a much higher standard of comfort and engagement.

10/10

Exceptional

17 Dec 2025

Zheng

The staff were really nice and helpful. The room we stayed in was spacious and clean. We went there in the coldest weather and the outdoor hot spa was just amazing. The only downside was that the room was not really soundproof. There were some guests partying over midnight and it was really noisy and annoying to us.

Leisure Family

8/10

Excellent

10 Dec 2025

Henry

Clean rooms, beautiful property, friendly staff.

Watch out for parking fee and valet is on top of the parking fee. With the resort fee, they add up to the overall bill.

Partner

10/10

Exceptional

09 Dec 2025

Thomas

Beautiful property

10/10

Exceptional

27 Nov 2025

Michael

Great staff!

Partner

10/10

Exceptional

23 Nov 2025

Brooke

The staff is amazing!! Me and my husband had such a beautiful time. The food was delicious, the spa was so relaxing. The king suite was so comfortable, and all the activities you can do in the area kept us busy. There was never a dull or stressful moment staying here. I loved it and we will definitely be coming back.

Leisure Partner

10/10

Exceptional

11 Nov 2025

ZHONGMIAN

All services are amazing

Leisure Family

10/10

Exceptional

10 Nov 2025

Sumit

Excellent customer service at all levels.

Partner

10/10

Exceptional

09 Nov 2025

Alexis

Really Good

Leisure Family

8/10

Excellent

09 Nov 2025

Jennifer

Outdoor pool in winter was fun. Room was well appointed but dusty, and shower door was really creaky. All in all a great stay but a little pricey in my opinion for what you get.

Leisure Partner

10/10

Exceptional

09 Nov 2025

Michelle

We had a spectacular time at the Marriott in Muskoka. The room was clean and stellar and the overall atmosphere and experience just added to our comfort.

Leisure Friends

10/10

Exceptional

08 Nov 2025

George

The resort is the best in Muskoka.
The staff are very professional and friendly.

8/10

Excellent

03 Nov 2025

Neena

Heated pool during the winter time is a bonus. Only 2 restaurants open during the winter months and not many options.

Rooms and resort are clean. Staff are super friendly and easy to talk to.

Since it is a big resort and nothing nearby, it would be nice to have more options for food/restaurant.

Leisure Family

2/10

Poor

01 Nov 2025

Lyubov

Room key didn’t work at all and nobody could fix it. As a result we lost a 50th anniversary dinner with family waiting under door after swimming in the pool. Staff promised us next day to reimburse 100% and ask to wait 10 days. After 10 days I received a message that hotel will not do it. Will never visit JW Marriott and do not recommend to my Facebook friends.

Leisure Family_with_children

10/10

Exceptional

01 Nov 2025

Ka Lok

Resort is clean. Staff is very friendly and helpful. Great time.

Leisure Partner

4/10

Poor

29 Oct 2025

Stephen

Food wasn’t great. Most of time the food at all restaurants was cold and chicken was overcooked. Wife stated we wanted to be in a nice quiet part of the restaurant. Both times we had to be moved as major loud family parties were place beside our table. Also the chops steakhouse

8/10

Excellent

27 Oct 2025

jie

The balcony have nice views.

10/10

Exceptional

26 Oct 2025

Sarvenaz

Excellent

Leisure

10/10

Exceptional

26 Oct 2025

Paul

All good

10/10

Exceptional

20 Oct 2025

Mehrdad

Beautiful place, nice staff , thank you

6/10

Pleasant

20 Oct 2025

Kristina

Needs update. Resort is tired. Food just average. Grounds beautiful.

Leisure Partner

10/10

Exceptional

17 Oct 2025

Gary

A gem hidden in the quiet natural surroundings of Muskoka with all the modern conveniences with casual to fine dining, a spa to a year round indoor/outdoor pool, nature trails, golf nearby and lots of water sports.

Leisure Partner

10/10

Exceptional

17 Oct 2025

Laurie

The property was outstanding, the balcony of the suites was fabulous. The staff was accommodating, and the spa was wonderful.

Leisure Friends

10/10

Exceptional

17 Oct 2025

Jenny

this resort is a beautiful escape from the city

Leisure Family

6/10

Pleasant

14 Oct 2025

SALVADOR

Some areas like pool and hot tub were closed.

Leisure Partner

2/10

Poor

13 Oct 2025

phil

The standing is not worth the money

10/10

Exceptional

11 Oct 2025

Jennifer

Clean room, beautiful grounds, peaceful setting. Great restaurant with live music.

Leisure Family

10/10

Exceptional

06 Oct 2025

Laszlo

Perfect start from begg

Friends_and_family Family

8/10

Excellent

03 Oct 2025

Khatoon

Our stay was awesome, I have no issues. Only thing I would recommend is change all the shower heads to hand held. The shower is small and uncomfortable to give a child a shower when the shower head is so high and the shower is a 3’ X 3’. Hand held shower head is the best thing in washing yourself. We stayed in the 2 bedroom executive suite. There was 8 of us and one night we cooked dinner. I lt will be nice if there was more bowls to put our food to serve from.

Friends_and_family Family

10/10

Exceptional

30 Sep 2025

Ronnie

We were very impressed with the JW Marriott The Rousseau Muskoka, its beautiful surroundings and excellent service by all the staff we interacted with beginning with the reception desk and at the restaurants.
We would definitely visit this beautiful resort again.

10/10

Exceptional

23 Sep 2025

Lorraine

Beautiful hotel and property
Staff were attentive and extremely helpful
Had a beautiful fall weekend

10/10

Exceptional

18 Sep 2025

Rui

Amazing view, wonderful staff, great spa

Leisure Self

6/10

Pleasant

18 Sep 2025

Wendy

Lovely room; limited food and beverage

Our room view overlooking Lake Rousseau was beautiful. Really enjoyed the sunshine on our large balcony.
The food was mediocre at best. Common drinks were not available. Cab Sauvignon and Guiness were 2 examples.

Friends_and_family Family

10/10

Exceptional

18 Sep 2025

Derrick

Beauty spot all around!

10/10

Exceptional

15 Sep 2025

KARINA

Everything was good

Leisure Partner

8/10

Excellent

07 Sep 2025

Anthony

Hotel staff were kind, and professional. There is certainly an attention to detail with everything on this property.

Leisure Partner

10/10

Exceptional

07 Sep 2025

Greg

Great experience, property is starting to show some wear and age in some areas but great overall stay.

Leisure Family

8/10

Excellent

05 Sep 2025

Blerina

This property is located in the most beautiful spot. The service was great. The room was clean and spacious. The reason for 4 stars was only because our bathroom's toilet tank would drip water and refill through all the time. The noise did not let me sleep and also on a sustainability point of view that is not reasonable. I called and they sent someone to our room, but they said they could not help.

Leisure Family_with_children

10/10

Exceptional

02 Sep 2025

Ying

Hot tub a little dirty.

Leisure Family_with_children

6/10

Pleasant

31 Aug 2025

James

Too many kids.
Never had our room cleaned.
Slow service in restaurants

Leisure Partner

4/10

Poor

30 Aug 2025

Monika

Had a 2 bedroom suite..4 nights the view was stunning
The room was dirty hair in the Bath Tub.. I used 24 Lysol wipes to clean room. I rate cleanliness a 1 overall and rate property a 8. Had to call for towels and to have room cleaned. Cleaning staff are rude.
Front desk was not helpful in facilitating a good outcome with cleaning staff.

Leisure Family

10/10

Exceptional

28 Aug 2025

Lisa

Room was large and comfortable. Staff were friendly and facilities were enjoyable.

Leisure Family

8/10

Excellent

22 Aug 2025

Anthony

Although the property was full you never felt crowded.

Leisure Partner

10/10

Exceptional

19 Aug 2025

Lori

The service was great and the servers were excellent.

10/10

Exceptional

16 Aug 2025

Robin

The food was outstanding the drinks very unique and flavourful great service and great customer service overall you won’t be disappointed eating at this place or the drink menu

Leisure Partner

10/10

Exceptional

14 Aug 2025

Dena

Great food options. Bed was awesome . Very clean

Leisure Partner

2/10

Poor

13 Aug 2025

Cortney

Definitely not a place for young kids. The beach is extremely far (down about 100-150 large stone steps) meaning we had to carry our daughter every time. When we called a shuttle to get us at the lake to bring us back to the hotel, it never came. I had to call the front desk 4x to get them to bring the bags to our room. The kiddie pool is extremely far from the resort. The elevators broke down. I got an eye infection and our entire family got noro after staying there :(. Beautiful views - but not for families. Front desk was horrendous and rude. Check in was a disaster (rooms were not ready on time - which is a pain after travelling all that way to get there with young kids). We ate at one of the restaurants and the kids salmon was completely raw inside (like sushi-level raw). Room was dirty (probably how we all got noro and possibly how I got an eye infection). Overall, don’t bring your family here. The “beach” is extremely small and not big enough for everyone and people just leave their garbage there so it was SO dirty.

Leisure Family

4/10

Poor

12 Aug 2025

Simon

Shockingly bad hotel management and faded and worn out amenities

Leisure Partner

10/10

Exceptional

07 Aug 2025

Wendy

Lovely hotel resort

10/10

Exceptional

05 Aug 2025

Yee Ling

Overall, everything was excellent. However, our suite was located near the entrance on a lower level, and the sound insulation could be improved, as we frequently heard noise from guests entering and exiting the building.

Leisure Friends

8/10

Excellent

01 Aug 2025

Mark

Food options

10/10

Exceptional

28 Jul 2025

Neda

Fantastic

Leisure Family

10/10

Exceptional

27 Jul 2025

Andres

Fantastic first stay at the JW Marriott Lake Rosseau.

8/10

Excellent

22 Jul 2025

Megan

Excellent property, staff was friendly, food was incredible. We have older children there was plenty to do.

8/10

Excellent

17 Jul 2025

Martin

We had a great time and would recommend it to others.

10/10

Exceptional

14 Jul 2025

Deependra

The service ia exceptional just the bufget dinner is super costly and hardly veggie options on menu. The sever refused any help but the manager was awsome and got us special off the menu veggie platter so that was awesome service. Every other bit was top class.

Leisure Family

10/10

Exceptional

12 Jul 2025

Rhea Mary

This is a beautiful property. The staff are friendly. Beautiful view from the room. The restaurants are amazing with really delicious food. Loved the breakfast buffet. We celebrated our baby’s first birthday here and totally loved the experience.

Leisure Family_with_children

10/10

Exceptional

11 Jul 2025

Isaac

The property was incredible. The staff all very polite. The food at ‘the deck’ was good.

Guest Services Manager Kaia made the stay unforgettable. She helped us out (more than once) and is a great add to the team. If anyone ever has any issues, ask for Kaia by name, she is amazing.

Leisure Family

10/10

Exceptional

10 Jul 2025

Amber

Amazing

Amazing venue, incredible service. We have come here 3 summers in a row now with our family. The grounds of the resort are breathtaking but the people at this resort are what makes it truly top notch. Every single server is amazing. My kids spilled stuff every morning at the breakfast buffet and the staff had incredible patience insisting our kids were cute (lol… they made a huge mess every day but the staff didn’t blink). We love all the activities, the kids craft centre, days at the pool and sandcastles by the beach, smores at the fire at night, live music outside in the evenings. All of these things are reasons why we return every year. It’s an incredible experience. Thank you to all of the wonderful staff! Only comment of advice for the team would be: can you please add some umbrellas by the splash pad? There is zero shade there and lots of babies / toddlers (not to mention parents) that need a little sun shade. Thx!

Friends_and_family Family

10/10

Exceptional

09 Jul 2025

Sergio

Absolutely beautiful

10/10

Exceptional

09 Jul 2025

Jen

Lovely stay with my husband and 2 year old. 2 pools to choose from and a splash pad. The beachfront is small but great for toddler to walk in.

Leisure Family_with_children

10/10

Exceptional

06 Jul 2025

Masoud

Very convenient

Family_with_children

4/10

Poor

01 Jul 2025

Farshid

Very poor guest services. Staff were polite but practically unable to help with any simple requests. On the first day I asked for a luggage trolly to take our stuff to our room. I had to wait over 30min for that. Later at night I realized that our sofa bed did not have pillow, blanket, bed sheet, etc. I called the front desk 4 times over a span of one hour but every time I was told that the staff were 1 minute away from our room!!! My child needed to sleep but we were not getting any help with the sofa bed items. Finally I had to go the front desk at midnight and make some noise. I was asked to go back to my room and the staff would bring the items shortly but I didn't budge! Then they had to send a guy to get us what we wanted and bring them to the lobby. On the last day again I needed a trolly for our stuff. I waited for 45min but no one showed up. I took the stuff myself eventually to the front office. There seemed to be this policy that no one would do anything for you but had smiley face and promise you the help only. The hotel food wasn't good at all also. Starting the second day we decided to eat outside.

Leisure Family