Name: JW Marriott The Rosseau Muskoka Resort & Spa
Address: 1050 Paignton House Road, Minett, P0B 1G0, CA

10/10

Exceptional

24 Jul 2026

Claudia

The beautiful lake views, great amenities, private beach, and wide variety of on-water activities made the stay especially enjoyable.

8/10

Excellent

23 Jul 2026

Bernadette

Purchased from Expedia who changed my room from what I originally purchased to a room of lesser value. Screen shot everthing to not end up like me - even through I had screen captures which I shared with J W Rosseau staff. I am beyond disappointed with what has happened and have reached out to TICO the Ontario Travel Regulator and filed a compliant, Thank you,

10/10

Exceptional

21 Jul 2026

Jeff

Jennifer and staff at the spa saved my life. Well almost. I had a medical emergency and they did not panic and made sure I had the best of care. Including a shuttle back from the hospital. On check in we didn’t have a balcony. We love balconies. The staff manages to sort out a new room for us. Chop restaurant Brendan and staff were amazing as always. Great wine great food and even better service. This is going to be our exclusive muskokas destination from now on. Oh and while. He king in PM. Mark Carny arrived and wvery one was very respectful, as was he.

Partner

10/10

Exceptional

14 Jul 2026

Matthew

The service at this resort is amazing. I had an amazing time. We will definitely be back. I highly recommend this resort to anyone planning a trip to muskoka.

Family_with_children

4/10

Poor

13 Jul 2026

Adam

We stayed 4 nights for our anniversary and unfortunately spent more time dealing with problems than relaxing.

SAFETY ISSUE, POORLY HANDLED: There were nails sticking up from the carpet at the bathroom threshold. One punctured my foot. We called the front desk, left the room so they could fix it, and returned to find it hadn't been touched - I stepped on it again. We called a second time and were essentially told \"sorry, we'll send someone right up,\" the exact same response as the first call, hours later.

HOUSEKEEPING/CLEANLINESS: We threw out a pair of contact lenses one night. The next day, after being out, we came back to find them on the floor. Unsettling, and again nobody had actually been in to properly service the room despite our requests.

ROOM ISSUES FROM CHECK-IN: We had problems with our room from the start, and fixing it cost us extra money out of pocket since no other rooms were available at our price point.

DINING: Prices were extremely high relative to quality and service - $35 for sparkling water and truffle fries, and a 40-minute wait for a dipping sauce on the terrace that never arrived. We ended up leaving without it. Seagulls also aggressively dive-bombed guests at every patio meal. We later ate at The Rock golf course restaurant nearby and got much better food for a fraction of the price.

SPA: Booked passes for our anniversary - the hot tub wasn't hot, and the massage chairs had

Partner

4/10

Poor

10 Jul 2026

Susan

The lake is beautiful. Check in was at 4PM - lots of rooms were not ready. Our first room was directly beside the coffee shop. I did ask to be moved. No real concern from the staff at all. I did book and pay for a room with a balcony with courtyard view. Ended up with a room that did have a balcony that looked into trees. Bed was awful. Sheets did not fit the bed and came off every night. Mattress pad was in poor condition. Safe was broken so we could not lock up any valuables. On our 4th night they did not even come in and clean the room. The staff moved in slow motion - especially the front desk staff. They are your first impression. Coffee shop staff were not good at all. Food is expensive - and just OK. If it was good I would not have minded paying the prices. No orientation when you check in - you have no idea what is included and what is extra. I would look for another option.

Partner

10/10

Exceptional

09 Jul 2026

John

Great spot in one of the most beautiful places in the world. Muskoka!

Business

4/10

Poor

09 Jul 2026

Ryan

Beautiful location. Food was substandard. Room had food left in the fridge and a baby crib in our room upon check-in. “Maintenance” of the patio was done with a whipper snipper rather than weed killer.

What made this stay abhorrently bad was the service or lack thereof. The people working the front desk were AWFUL. They barely spoke English (this wasn’t an isolated issue to the front desk) and they couldn’t be less helpful, it was truly remarkable. Valet/front desk need more people working. Multiple times when pulling in there was nobody to drop my keys with! Also, give yourself lots of time (25-30 mins) to retrieve your car…And finally, “At your service” button on the phone just rings and rings with nobody at the other end! This was frustrating at first, considering there’s no chat function for this property in the bon voy app…. Yet another example of how this property falls short from a service perspective.

This is a great asset with a ton of potential. Fix the service and the potential is fulfilled.

Partner

2/10

Poor

06 Jul 2026

Vitalina

We’ve stayed here every Canada Day, and it’s one of our favorite locations. The setting is beautiful, and the staff are friendly and genuinely trying their best.

Unfortunately, this year’s stay was very disappointing, especially considering we spent nearly $2,000 for one night. The room was not cleaned to the standard expected from a luxury hotel. There was dust all along the baseboards and under the bed, the sofa was extremely squeaky, the dishwasher was left loaded, the teapot was dirty, and the cutlery drawer was also dirty. I even took photos to document these issues.

It honestly felt like the hotel is understaffed. The employees are doing their best, but there simply don’t seem to be enough of them to maintain the property properly.

This is such a beautiful resort in an incredible location, which makes it even more disappointing. I truly hope management addresses these issues because we’d love to continue making this our Canada Day tradition.

Family_with_children

6/10

Pleasant

05 Jul 2026

Bradley

Lakeview was noisey due to overlooking wading pool areas. Too many screaming kids and music. Couch inside room was covered with disgusting globs of hair. Makeup mirror light didnt work for my wife. No slippers ( advertised) attention to detail was lacking

Partner

6/10

Pleasant

04 Jul 2026

Elizabeth

This resort is not what it was. Our fridge was broken and leaked all over our food. They now charge for self parking 30 dollars a day, even though they call it self. The fridge in our room leaked all over our food before they changed it. The lake inflatable play area they now charge 40 per child a day, cafe is expensive, restaurants are really pricey 40 dollars for the breakfast buffet kids are no longer free under 10. My Margherita was 25 dollars plus tax. Food was not high quality for the price, we went to the golf club and Port Carling instead. Water-sports we did one tubing sport, it was 350 for an hour and upon check out they had double charged me 700 and also charged someone else's dinner on my bill. No apology. I love the hotel and location but it was only okay this time.

Family_with_children

8/10

Excellent

03 Jul 2026

Reza

Staff needs to be more attentive to guest concerns. The hot and cold water in the pools were mixed up one morning. Some people were surprised stepping into a cold jacuzzi and a very warm pool.

Family_with_children

10/10

Exceptional

30 Jun 2026

Mathew

Always an amazing destination with the family.

6/10

Pleasant

30 Jun 2026

melissa

The property is absolutely stunning with beautiful lake views. It’s meticulously maintained and there is no other place to stay in Muskoka with the same number of amenities and restaurant options. However, all the elevators were down in our section of the hotel making it a very difficult walk up from the lake. They say that you can call for a shuttle but there is no way to call this shuttle, no number given and the shuttles are not running all day- you need to request one. There is no pool side service at all. One of the nicer pools by the lake was not heated. Our room (2 bedroom lake view suite) was never cleaned. It took forever for housekeeping to bring anything (likely due to the elevator situation). You can tell that staff are very new and need better training. Food is ok - decent but not excellent. Valet team is wonderful as is the team at reception.

Family_with_children

10/10

Exceptional

28 Jun 2026

Donald

Great staff

Partner

10/10

Exceptional

25 Jun 2026

Chris

Overall my stay was nice. Especially because it was during the off season.

The pros of my vacation where:

-They remembered an incident that happened 10 years ago, and I got a complementary room upgrade.

-Sharm the manager really made me feel like he cared, even Calling me Mr. Chris when I walked by.

-One service worker with a amazing mustache gave us water bottles to go biking. I wish I knew his name.

My only complaints are:

The pool cues desperately need to be replaced.

The room service menu really doesn't have a lot of options. I didn't ask, but I don't see why I couldn't order food for delivery from the restaurants to my room.

-Bathtub had hairline scratches in it that looked like hair( but they came 3 times, twice when I was gone and once while I was there to clean it. ) but the resort is pretty old.

-one and the $30 a night parking charge.

Overall, it was really enjoyable during the off season. All the rooms have kitchens, so just go-to the Foodland. The pool cues still work, even if they're old, and there is also a shower available. So my complaints are minor. - This is still a good resort.

Partner

10/10

Exceptional

23 Jun 2026

Bruce

We love staying at the hotel, atmosphere is great! Staff are friendly and welcoming. Thank you

Partner

8/10

Excellent

19 Jun 2026

Katerina

We were on the first floor near the bar which we could hear the nightly music and or karaoke. If you prefer a quieter stay, I would recommend a room further away. A wonderful stay other than that. Beds were terrific!

Friends_and_family Friends

10/10

Exceptional

17 Jun 2026

Jayne

One of the most beautiful places I have visited.

Family_with_children

10/10

Exceptional

15 Jun 2026

Gaurav

The property was clean, and the staff were incredibly helpful.

Family_with_children

10/10

Exceptional

14 Jun 2026

Gurpreet

Views were amazing. Lots to do for kids on the resort itself. Nice spa services. Restaurants were a highlight.

Family_with_children

10/10

Exceptional

13 Jun 2026

THU

Perfect place for families with young children. Staff is amazing.

Family_with_children

10/10

Exceptional

05 Jun 2026

Jessica

We love coming here. It is absolutely one of the most beautiful places we’ve ever visited. We were a little disappointed that the kayaks weren’t out yet, but that just gives us another reason to come back. We’re hoping to return in the fall when the leaves are changing, as we can only imagine how stunning it will be. The scenery is incredible, the property is peaceful, and every visit leaves us wanting to come back again. Highly recommend! 🍁🍂🚣‍♀️❤️

10/10

Exceptional

01 Jun 2026

Sarah

We had a buisness/casual stay at the Jw, Rosseau and if I were to sum the short trip into one sentence, it would be:

“The JW Marriott Lake Rosseau was a country, relaxed vibe with good entertainment and activities.”

The restaurants were decent. Excellent options in near by towns. But you don’t have to leave the resort!

Beautiful location and well maintained grounds.

Please deep clean a bit more within the rooms. This was a minor detail but would be the extra mile!

See you again!

Special thank-you to the valet team.

Family

10/10

Exceptional

01 Jun 2026

Lushen

From the first second you arrive, to the last turn out of the parking lot, this place thrives on perfection and it shows. All of the staff went over and above to make this an insanely unforgettable experience. We had the Studio Room with the Lake View, and was thoroughly impressed with the entire setup and of course, the view. If you want to cook up a storm, the room has a big enough fridge and a cooktop as well. Hydrospa is a must if you’re staying for more than two days. The only downside is leaving. Thanks Rae from the HydroSpa, and Jesus and all the front staff for going above and beyond. Definitely see you next year!

Partner

6/10

Pleasant

01 Jun 2026

Netan

Food is average, but overpriced. Staff are friendly and nice. Given the rates being charged, the property should offer better food and services.

10/10

Exceptional

27 May 2026

Sam

Great vacation spot. Will visit again.

Partner

10/10

Exceptional

25 May 2026

Cynthia

The property is lovely. The rooms are spotless and beautiful. The staff are friendly and helpful. Dinner at the Italian restaurant was delicious. The live entertainment at night was great fun.

10/10

Exceptional

25 May 2026

Trish

Clea room & resort. Staff were excellent! Love cation lovely. Pool and hot tub great.

Family

10/10

Exceptional

21 May 2026

Julia

My 3rd stay here in the last 2 years, absolutely stunning resort- very clean, greats staff. All round 10/10 stay.

Partner

10/10

Exceptional

20 May 2026

Mirna

Best staff

Family

8/10

Excellent

20 May 2026

LIZETTE

Clean and well maintained resort. Staff are very friendly and helpful. Outdoor pool is nice.

10/10

Exceptional

18 May 2026

Jason

What can be said about this place that isn’t top shelf? Literally, if I was to say anything that wasn’t, it’s that the showers take a LONG time to get hot (5-7 mins). So you’ll have to wait for the hot water, but the shower is great and plenty hot when it gets there. But if that’s the ONLY thing that was a little off, everything else is 5 star. Thanks to Harsh and the front desk staff. Thanks to Sarurav and his wonderful kitchen staff. Special thanks to Shaun and Tapan behind the bar for the gracious hospitality. And thanks to Siddarth all the wonderful serving staff at the restaurants! We will surely be back to see your smiling faces! Thank you all for the amazing time!

Family

10/10

Exceptional

16 May 2026

Abeer

Highly recommend. Staff are great. Service was phenomenal.

10/10

Exceptional

13 May 2026

Ahmed

The hotel is grand and luxurious. The staff are very friendly and accommodating. The food is amazing at the on-site restaurants.

Family_with_children

10/10

Exceptional

10 May 2026

Saunak

Very supportive staff & resort maintained very well and beautiful views

Family_with_children

10/10

Exceptional

08 May 2026

Lorie

The bed sheets had the perfect scent. The pool was perfectly heated. The staff were all pleasant.

Family_with_children

10/10

Exceptional

07 May 2026

Ogbaeshire

Breakfast was fresh with lots of delicious food on the menu. Pool was really clean

Partner

10/10

Exceptional

22 Apr 2026

Pui Yiu

Everything are good and clean.

Friends_and_family Family

10/10

Exceptional

19 Apr 2026

Chiagoziem

We had a wonderful experience. The staff were nice, the swimming pools were clean and the restaurants had delicious meals. The climax of my trip was the experience at the hydrospa.

Partner

10/10

Exceptional

17 Apr 2026

UDAIPAL

Yes

Partner

10/10

Exceptional

16 Apr 2026

Richard

Amazing no complaints like amazing

Partner

10/10

Exceptional

13 Apr 2026

Frank

Yes

Friends

10/10

Exceptional

12 Apr 2026

Samantha

Rooms were clean and spacious. The pool was nicely heated so we could enjoy the outdoor pool even while it was snowing. Great weekend away!

Partner

10/10

Exceptional

05 Apr 2026

Moein

The best in everything, Ever.

Family_with_children

10/10

Exceptional

04 Apr 2026

Heather

To help save money, each room has a small
Cooktop and mini fridge (some rooms have full kitchens) pack food and make meals in your room. The restaurants are very pricey-especially for the amount of food you get. The buffet breakfasts however, are worth it if you have big eaters!

10/10

Exceptional

03 Apr 2026

Eric

Clean and spacious rooms. Very friendly staff

Partner

10/10

Exceptional

28 Mar 2026

Katie

We loved it!

Family_with_children

8/10

Excellent

27 Mar 2026

Sahil

Overall good experience

Partner

8/10

Excellent

23 Mar 2026

Loren

This is the second time that I have been to this resort and Id have to say that the first time I went was better. Even though it is a nice resort, there were limited activities for adults to participate in. Although, I would recommend the resort in the future.

Friends

10/10

Exceptional

21 Mar 2026

Yash Deep

Hospitality was superb ✨ Best In Canada .

Partner

10/10

Exceptional

10 Mar 2026

JENNIFER

Everything was great, only downside was I got a balcony room with a view specifically only to find out that they lock the balconies shut during the winter so you cannot use them.

Family_with_children

10/10

Exceptional

01 Mar 2026

Laura

Staff were very pleasant and helpful and made sure our stay was enjoyable.

Family

10/10

Exceptional

01 Mar 2026

Svetlana

Amazing

2/10

Poor

28 Feb 2026

Andy

I called the resort to cancel they said yes and then billed Me anyway.

8/10

Excellent

28 Feb 2026

Jebediah

The staff were great. Unfortunately we ordered room service for breakfast and after a hour and a half of waiting, nothing was delivered. After we called back again, we waited another hour and nothing was brought to the room. After complaining to the front desk we had to ask for them to get us bagels from the cafe.

Partner

6/10

Pleasant

15 Feb 2026

Ying

The room facilities were acceptable, but they did not quite live up to the hotel’s reputation. One of the sinks was clogged when we checked in, although it was fixed upon request. The shower glass door would not close properly, causing water to splash out into the bathroom.

Most of the staff were polite and friendly, which we appreciated. However, the housekeeping service needs improvement. Our room was not cleaned at all the second day, even after I reminded the staff. It was still not done two hours later, which was quite disappointing. I then called the front desk to request clean towels instead, and it took over 40 minutes for them to be delivered.

Overall, the service level was not what we expected.

8/10

Excellent

15 Feb 2026

Frank

Room was exceptional however we were beside the laundry facility and it was noisy all night.

10/10

Exceptional

14 Feb 2026

Julian

Great CS and love the vibes

2/10

Poor

11 Feb 2026

Bhanu

Not as expected. Not worth the money.
Zero hospitality.

Leisure Partner

10/10

Exceptional

09 Feb 2026

Amir Reza

Everything was excellent, except for the unexpected $30 per night self-parking fee. I found this charge both surprising and unreasonable, given that the resort is located in a remote area where parking has historically been complimentary prior to November 2025. Imposing a parking fee in this context feels unjustified—comparable to charging guests extra to use basic in-room amenities such as the shower!

Leisure Family

10/10

Exceptional

08 Feb 2026

Gagandip

I had an amazing stay at Marriott Muskoka and couldn’t be happier with how well I was treated. From the moment I arrived, the staff went above and beyond — they were incredibly attentive and genuinely checked in throughout the day to make sure everything was going well. The spa was absolutely amazing and such a relaxing highlight of the trip. On top of that, the restaurants were excellent, with great food and service. Overall, the experience felt thoughtful, welcoming, and truly special. I can’t wait to come back!

10/10

Exceptional

06 Feb 2026

Gerrel

Clean room, staff was ok, but hotel area is beautiful.

Leisure Family_with_children

10/10

Exceptional

01 Feb 2026

inderpreet

The staff

Leisure Partner

6/10

Pleasant

28 Jan 2026

Guntars

Our stay was ok. Just ok.
Not at all worth the price.

Leisure Partner

2/10

Poor

16 Jan 2026

Joey

There was a surprise parking charge of $30 / night. That is a completely ridiculous charge for parking. They had a large conference and couldn't control them at night. They were very loud outside in the main area until 2am. Not sure why no staff didn’t do anything about this. I got little sleep for two nights because of this.
I have been going here for 15 years and this was the worse experience I have ever had. They wouldn't even waive the parking charges which were not listed on my expedia invoice.

Leisure Partner

10/10

Exceptional

06 Jan 2026

greg

very comfortable and relaxing atmosphere

Leisure Partner

10/10

Exceptional

06 Jan 2026

andrea

The breakfast and lobby area was to hot for temperature

10/10

Exceptional

03 Jan 2026

Santiago

Great customer service and awesome facilities

6/10

Pleasant

03 Jan 2026

Joyce

I loved the staff, but for the huge hotel bill…I am quite disappointed with some of the details:

My family and I have been staying at the JW Marriott for over 10 years- since it first opened. As usual, the staff was amazing- in fact better than ever. The location and luxurious setting as usual speaks positively for itself.

However there were some serious issues this time which I think need to be addressed especially for such an expensive hotel.

AMENITIES Of the 2 showers in the ladies change room in the swimming pool area- one was broken and didn’t work, the other never got hot. The same problem with some of the room showers- (we went with a large group- complaints all around).
The hot tub was also not working some of the time…

IMPORTANT-The icy steel handles leading into outdoor water facilities caused cuts and tears on our kids hands (my daughter’s hand tore open in several places and had to be professionally bandaged by the hotel medic)… this could have been prevented- and handles should have been wrapped in rubber…

IN ROOM In room sofa bed (they knew we needed to use it) missing sheets, pillows, blankets

The kitchen looks great… but no pots to cook with…

PARKING: why charge for parking? We are not in the city… this is a large property with huge parking space and nothing around…. Surely for the huge hotel bill, parking should be included.

I think the hotel needs some more attention paid to the details in order to justify charging such large resort fees.

Friends_and_family Family

10/10

Exceptional

30 Dec 2025

Martin

Resort introduced a new $30/day self parking fee that they don’t disclose. Self parking was complimentary in our past stays.

Leisure Family

10/10

Exceptional

29 Dec 2025

Patricia

We loved the view from our room. And the staff were all lovely. Very accommodating.

Leisure

10/10

Exceptional

29 Dec 2025

Naveen

Perfect for families

10/10

Exceptional

28 Dec 2025

Catherine

Beautiful resort

Leisure Family

2/10

Poor

27 Dec 2025

Mahsa

I paid in expedia with breakfast included but the hotel refused and said your room doesn't have breakfast and you have to pay extra for each person

6/10

Pleasant

25 Dec 2025

Alexei

My experience was mediocre and did not feel like a good value for the money. The resort lacked adequate family entertainment and \"fun\" factors. While the staff was okay, the facilities need attention—specifically regarding cleanliness in common areas.
Inside the room, the beds were uncomfortable, and the balcony doors were sealed shut despite the heating not regulating properly. For a luxury price, I expected a much higher standard of comfort and engagement.

10/10

Exceptional

17 Dec 2025

Zheng

The staff were really nice and helpful. The room we stayed in was spacious and clean. We went there in the coldest weather and the outdoor hot spa was just amazing. The only downside was that the room was not really soundproof. There were some guests partying over midnight and it was really noisy and annoying to us.

Leisure Family

8/10

Excellent

10 Dec 2025

Henry

Clean rooms, beautiful property, friendly staff.

Watch out for parking fee and valet is on top of the parking fee. With the resort fee, they add up to the overall bill.

Partner

10/10

Exceptional

09 Dec 2025

Thomas

Beautiful property

10/10

Exceptional

27 Nov 2025

Michael

Great staff!

Partner

10/10

Exceptional

23 Nov 2025

Brooke

The staff is amazing!! Me and my husband had such a beautiful time. The food was delicious, the spa was so relaxing. The king suite was so comfortable, and all the activities you can do in the area kept us busy. There was never a dull or stressful moment staying here. I loved it and we will definitely be coming back.

Leisure Partner

10/10

Exceptional

11 Nov 2025

ZHONGMIAN

All services are amazing

Leisure Family

10/10

Exceptional

10 Nov 2025

Sumit

Excellent customer service at all levels.

Partner

10/10

Exceptional

09 Nov 2025

Alexis

Really Good

Leisure Family

8/10

Excellent

09 Nov 2025

Jennifer

Outdoor pool in winter was fun. Room was well appointed but dusty, and shower door was really creaky. All in all a great stay but a little pricey in my opinion for what you get.

Leisure Partner

10/10

Exceptional

09 Nov 2025

Michelle

We had a spectacular time at the Marriott in Muskoka. The room was clean and stellar and the overall atmosphere and experience just added to our comfort.

Leisure Friends

10/10

Exceptional

08 Nov 2025

George

The resort is the best in Muskoka.
The staff are very professional and friendly.

8/10

Excellent

03 Nov 2025

Neena

Heated pool during the winter time is a bonus. Only 2 restaurants open during the winter months and not many options.

Rooms and resort are clean. Staff are super friendly and easy to talk to.

Since it is a big resort and nothing nearby, it would be nice to have more options for food/restaurant.

Leisure Family

2/10

Poor

01 Nov 2025

Lyubov

Room key didn’t work at all and nobody could fix it. As a result we lost a 50th anniversary dinner with family waiting under door after swimming in the pool. Staff promised us next day to reimburse 100% and ask to wait 10 days. After 10 days I received a message that hotel will not do it. Will never visit JW Marriott and do not recommend to my Facebook friends.

Leisure Family_with_children

10/10

Exceptional

01 Nov 2025

Ka Lok

Resort is clean. Staff is very friendly and helpful. Great time.

Leisure Partner

4/10

Poor

29 Oct 2025

Stephen

Food wasn’t great. Most of time the food at all restaurants was cold and chicken was overcooked. Wife stated we wanted to be in a nice quiet part of the restaurant. Both times we had to be moved as major loud family parties were place beside our table. Also the chops steakhouse

8/10

Excellent

27 Oct 2025

jie

The balcony have nice views.

10/10

Exceptional

26 Oct 2025

Sarvenaz

Excellent

Leisure

10/10

Exceptional

26 Oct 2025

Paul

All good

10/10

Exceptional

20 Oct 2025

Mehrdad

Beautiful place, nice staff , thank you

6/10

Pleasant

20 Oct 2025

Kristina

Needs update. Resort is tired. Food just average. Grounds beautiful.

Leisure Partner

10/10

Exceptional

17 Oct 2025

Gary

A gem hidden in the quiet natural surroundings of Muskoka with all the modern conveniences with casual to fine dining, a spa to a year round indoor/outdoor pool, nature trails, golf nearby and lots of water sports.

Leisure Partner

10/10

Exceptional

17 Oct 2025

Laurie

The property was outstanding, the balcony of the suites was fabulous. The staff was accommodating, and the spa was wonderful.

Leisure Friends

10/10

Exceptional

17 Oct 2025

Jenny

this resort is a beautiful escape from the city