Ztg Grand Hotel Airport Hangzhou

6/10

Pleasant

04 Jul 2019

Dave

Old and expensive but clean and close to Airport

Hotel is close to the airport but is old and tired. Breakfast not great.

6/10

Pleasant

12 May 2019

Verified traveler

The checking Was very slow

10/10

Exceptional

20 Feb 2019

Tianzhen

Wonderful,

Family

6/10

Pleasant

17 Jan 2019

Kam Poh

Good hotel near the airport

Very big room and comfortable. Friendly staff. They should advertise they actually have free shuttle from/to the airport.

Family

8/10

Excellent

04 Dec 2018

Avi

Nice hotel; check-in was long and there were issues finding reservation

8/10

Excellent

21 Nov 2018

LiangX

Nice hotel walking distance to the airport, the hotel staffs are friendly and helpful, I left something in the hotel, and they offer to delivery the package to my address, thumbs up!
The only disappointment is due to the subway construction, so have to route a big round between hotel and aiport.

8/10

Excellent

21 Oct 2018

Verified traveler

Great location, rooms an staff, bar and restaurant were not up to the standards of the rest of the hotel. Shuttle was on time and drivers helpful and courteous. We'd stay again.

10/10

Exceptional

03 Oct 2018

Verified traveler

Very close to airport and on time shuttle bus transfer

10/10

Exceptional

24 Sep 2018

Verified traveler

Are you really listening?

Instead of running Guest Services from the blind.. thinking because you work hard you must be working well, your staff (and your guests) would be much better serviced if you sat with repeat customers to understand Guest Service. Management might even learn how to profit or generate better revenue from such visits. Surprise! Your guest feedback will greatly improve too. Leaving standard management replies to guest comments, and changing nothing leads to further dissatisfaction.

8/10

Excellent

07 Aug 2018

Tom

Close to airport with regular airport transportation service. Hotel room is big and clean.

10/10

Exceptional

17 Jul 2018

john

Nice hotel. Close to airport.

Positive experience. Always good service. Go above and beyond.

4/10

Poor

15 Jun 2018

Scott

Not Convenced they Know what to Do.

Called 2x from airport for shuttle. 2x they hung up on me. Asked about this and got no logical answer. Booked a room with a \"Double Bed\" received room with two twin beds. Asked about this, after showing my reservation, again received no logical answer from duty manager. They need to recognize their repeat customers, especially those who pay the full rack rate. They need to be able to offer solutions and compensate guests when they receive inconveniences.

8/10

Excellent

24 May 2018

Verified traveler

Suitable for early flight passenger

Very near the airport, it is good for early flight.

6/10

Pleasant

22 Apr 2018

Ed

good business hotel close to airport

good room, clean, bed comfortable. Breakfast good. That's it

10/10

Exceptional

23 Mar 2018

Scott

Third Time was Better

Upgraded to Executive Suite on Hotels website. Better Room, Quiet and found Excellent Sichuan Restaurant on top floor. Check In / Out needs to be Streamlined for Better Customer Service. Nice View of Airport Operations.

8/10

Excellent

13 Jan 2018

Fiona

Comfortable stay, so close to airport

I stayed for one night and had a comfortable stay. The most disappointing thing was not being able to reach the hotel to organise a transfer from the airport. The email address on their website kept bouncing back after trying multiple times and when I called on a number of occasions no one picked up the phone (I cannot confirm that this wasn't an issue from my end though). The room was nice and breakfast decent. Given how close the hotel is to the airport it was was very quite from aircraft noise, however there was a bit of road traffic noise. Customer service was ok but overall hard to judge when there are language barriers/ english is not great.

8/10

Excellent

08 Sep 2017

Søren

Good airport hotel.

Great for the one night I was staying there so I could catch and early morning flight.
Very basic breakfast, not really western breakfast except cornflakes.
Very helpful in the reception and good english too. No noise in the room from the airport next door.

10/10

Exceptional

29 Jun 2017

Verified traveler

Amazing Stay. Great Property, Friendly staff, Good Food.

8/10

Excellent

22 May 2017

Etta

Convinient hotel for short stay

It is very close to Hangzhou airport, with free shuttle bus run every 15 minutes, a good stop after my flight and the next stage of travel. The room is reasonably quiet although one still can hear airport noice. The self-service breakfast included limited western food selections and almost no service.

4/10

Poor

05 Apr 2017

Jose

The staff did not understand English so the communication was difficult

8/10

Excellent

10 Mar 2017

Verified traveler

Booked a nonsmoking room, but got a smoking room.

6/10

Pleasant

09 Mar 2017

Brent

Fine hotel close to airport

I only needed a place to stay overnight as I was flying out in the morning. I picked this due to my expected late arrival and relatively early departure. The website said it offered a shuttle which was also a plus. Before I arrived I searched their website to find an email address that I could try to communicate regarding the shuttle but never found an email address for the hotel. There was a phone number, but I didn't have international service. On arrival. I did not find any information desk that could help me. I never did find the shuttle so simply took a taxi. None of them wanted to take me because it was so close. Eventually one did and I gave him extra money for his time of having waited in the taxi line and getting such a very short taxi fare. At that point, I was just happy to be at the hotel and get a bed. Hotel staff was fine, not overly friendly. The room was nice. Some English TV on demand. I did not check any regular channels. My room came with breakfast which was a nice buffet. The shuttle back to the hotel was no problem, but I did look closely at it. It did not appear to have any English on the side with the name of the hotel so I likely wouldn't have found it anyway at the airport. Overall, this hotel and room are fine for anyone in need of close proximity to the airport.

4/10

Poor

19 Feb 2017

Verified traveler

Poor airport hotel - not for foreign travellers

I booked this hotel because it is closest to Hangzhou (HGH) Airport. When I arrived at HGH in the evening, I could not find the shuttle to the hotel. So, I called the shuttle service. I had waited for more than 20 minutes and nothing happened. I decided to take the taxi. Then, taxi driver refused to take me to the hotel. Fortunately I got the traffic control to force the taxi driver to take me. Then, taxi driver just dropped me off 50 meters away from the hotel. All this was done in Chinese – I am a fluent Chinese speaker.

When I finally arrived at the hotel, front desk said the room was not cleaned yet. So, I had to wait in the lobby for another 20 minutes. Room was clean and cleaning lady was nice. She even gave me some treats :-)… What a nice lady! The only person in the hotel knew how to treat a customer. Later, when I tried to enjoy the quietness of the night, I started hearing the honks from the street. I could not believe why so many car drivers had to honk so long...

Although cleaning lady was very nice to me, I could not consciously recommend this hotel to any business travelers. I know I won't stay in this hotel anymore...

10/10

Exceptional

16 Dec 2016

Verified traveler

Great airport hotel

Great for an airport hotel. Nice big comfortable room . We were pleasantly surprised.

2/10

Poor

15 Nov 2016

David

The room is non-smoking but when I got in, I can smell the lingering cigarette smell, especially in bed and sheets. The power outlets do not work. The general conditions of the facility are not good considering how much they charged for the room.

6/10

Pleasant

24 Oct 2016

D L

Good room with below average and slow service

Checking in was very slow. They didn't care that i was waiting for 20 minutes. Lobby entrance looked shabby with stuff on the floor, etc. not well presented. Food was very much catered towards Chinese guests rather than western.

8/10

Excellent

04 Oct 2016

Sunil

Good breakfast.

Good for overnight to catch early flights to avoid traffic fight.

8/10

Excellent

21 Sep 2016

Kami

Very close to Hangzhou Airport

Good experience overall, but I wasn't there long. I was with my 3 young boys overnight before a early flight. Free airport shuttle was nice. I would equate my experience and cleanliness and comfort similar to that of a nice holiday inn express in the states.

Family

2/10

Poor

30 Aug 2016

Verified traveler

Did not Honor booking getting money back impossibl

They did NOT HONOR the HOTELS.COM booking. Its now 3 weeks and I am trying to get a refund as they forced me to pay for a night (higher price) even though I showed them the HOTELS receipt. HOTELS.COM is also slack in getting this refund. I have sent HOTELS.COM numerous emails, repeated copies of invoice and its \"we will get back to you in 72 hours\"

8/10

Excellent

21 Jul 2016

Verified traveler

Very good Hotel service

Could not make use of included breakfast due
When service started in AM .
But very good for airport hotel. Very good service to airport . But unable to cet deposit
Corected due to visa machine not working.

6/10

Pleasant

12 May 2016

Mark

Luxury hotel but needs maintenance

The hotel was built as a luxury hotel but it has not been maintained and is starting to fall apart.

2/10

Poor

24 Apr 2016

Mark

Regardless of proximity to airport don't stay here

Late check-in around 1am in the morning, check in was terrible, the GRO didn't care about anything. I ended up with a wrong room - not the one I booked, and upon calling down to try and sort it out, they couldn't - they said there were no rooms left, again they didn't care. The lobby is also very dimly lit and not welcoming.

The bathroom and shower facility in the rooms are very old.

The kettle in my room was full of water and automatically on, this is no safe at all and I got burnt by accident trying to move the kettle to plug in my laptop.

The airport is extremely close to this hotel but in future I would prefer to stay further away.

6/10

Pleasant

12 Apr 2016

Shahid

Had a very bad experience at check in. The staff was nice but totally incompetent. They couldn't trace my booking. Wasted 90 minutes. Management was not helpful

10/10

Exceptional

05 Jan 2016

Christian

Good place to stay while waiting next flight

Nice hotel. Friendly staffs.

6/10

Pleasant

07 Aug 2015

Verified traveler

Dark and a little spooky

Arrived there late as I was flying early out of Hangzhou airport. Some hotels here have a reluctance to behave like they are happy to have you as a guest. This hotel is no exception. They spoke english which was great. Check-in and out in many Chinese hotels is a \"process\". This one took about 20 minutes to check in.

The lobby is new and the hotel looks clean but there is little lighting. I stayed on the 8th floor and the hallway was almost pitch dark. Had I been a woman travelling alone, it would not have felt safe.

Room was a little noisy with airplanes all night but clean and nice overall.

Next morning check out took about 20 minutes as well. They do have a shuttle every 15 minutes starting at 6am.

4/10

Poor

14 Jul 2015

Huei

Try to avoid

Service (reception & concierge) DO NOT smile.
Service at Hong Kong restaurant was slow (although the inexperienced staff try very hard but they do not seem to have a good working system), restaurant was very dirty (floor, table, utensils), food so-so only.

2/10

Poor

28 Jun 2015

bonbon

Stay away

The front desk was bad as they didn't even raise their heads until you speak and it took a while to check in at midnight. I've booked a superior room for over sgd 140 per night and requested non-smoking. But the room smelled really strong. The front desk said all superior rooms are standard rooms and there is no non-smoking standard room; they could ask someone to come to do \"smoke-free treatment\", and refused to tell you what the treatment involves.

10/10

Exceptional

24 Jun 2015

elliot

Vey nice hotel although a little isolated.

Enjoyed staying here although the internet was very poor.The food was quite good

8/10

Excellent

22 Jun 2015

Jeremy

Modern Hotel very close to the Airport

The ZTG was very convenient for an overnight stay prior to flying out of China. I was recently in China and my point of entry and exit was Hangzhou. This was my first time staying at the ZTG but overall I was pleased. The biggest challenge I encountered being unable to speak Chinese was interacting with the front desk, at some times there were limited English speakers around which made communicating a challenge, but other times there were individuals at the front desk that spoke very good English and that made things very smooth. The rooms were better than expected, very high quality and modern, well maintained and very clean. The Shuttle bus to the airport was also readily available. The hotel did store my check bag while I traveled further into China which was very convenient. Overall, I would recommend with the caveat that you may run into some language barrier if you do not speak Chinese.

8/10

Excellent

23 May 2015

Alberto

This is unfortunately the only choice near airport

Room was very good, breakfast choices were poor, maybe too early for chefs to start.

6/10

Pleasant

09 Apr 2015

Verified traveler

Easter getaway

Convenient place to stay if you have an early morning departure
There is a shuttle bus to airport but you should plan to arrive at bus stop early as it gets full quickly

Partner

8/10

Excellent

07 Apr 2015

Verified traveler

Ideal for business trips

Very near the airport and they even provide free shuttle service, which is great if you are tired out from your flight and want to check into your hotel as quickly as possible.
The hotel is overpriced in my opinion but I guess you are really paying for the convenience of being near the airport.
The only thing disappointing is that there is really nothing to do nearby the hotel, so I would only suggest staying here if you are on a business trip.

10/10

Exceptional

18 Jan 2015

ANDREW

Hangzhou airport

Very convenient location for airport

8/10

Excellent

08 Dec 2014

alberto

Good business hotel

Prompt airport shuttle pickup/drop off.
Level of English needs improvement.
Not mentioned during booking is that breakfast begins at 6:30am, not so good for those requiring early departure before 6:30am.

10/10

Exceptional

20 Oct 2014

Verified traveler

Worth staying at!

Though slightly pricier than other hotels in China, it's great if you have late arrival flights as the hotel is very near the airport! They even provide a free shuttle service to and fro from the hotel to the airport (although you do have to call the hotel to arrange the transport upon arrival at the airport). The breakfast buffet wasn't great, but there was quite a wide variety of food. The beds and toilets were very clean and the room, cozy. They provide basic necessities such as a hair dryer, shampoo, conditioner, body soap and toiletries. Overall a pleasant trip!

8/10

Excellent

12 Aug 2014

W. D.

Clean room and surrounding areas

Near to airport and no problem with the shuttle service

10/10

Exceptional

31 Jul 2014

Verified traveler

Good for next day departure

Quite close to airport with good transporting service.

10/10

Exceptional

27 Jun 2014

Raymond

Prefect

Stayed twice. Before and after short trip within China from Hangzhou. Good everything! Thanks!!

10/10

Exceptional

24 Jun 2014

Verified traveler

Very good airport hotel with free shuttle.

No complaints but little to say about a one-night transit stay

10/10

Exceptional

14 Jun 2014

BridgeGuy

Very close to airport, ideal for stopover.

We arrived from Australia late at night and had a bus transfer next day so location was ideal. Hotel was perfect for our needs.

8/10

Excellent

10 Jun 2014

Chris

Hangzhou Airport

Good hotel if you need to be close to the airport - not quite walking distance, but not out of the question.

4/10

Poor

07 May 2014

Larry

Overpriced

We stayed only one night in order to catch a plane the next day. This hotel was priced higher than we wanted to pay but the location was excellent and we decided to treat ourselves and pay the extra. The hotel was fine. The room was fine, but very plain and nothing special. It just didn't feel very welcoming and seemed 'chintzy' - overpriced and not really interested in providing anything extra. The restaurant was empty with 6 or more staff standing around or walking as slowly as possible. The food was overpriced and not very good. There was a hair salon but they wanted 4 times the cost of a regular haircut - again, it was empty with the stylists lounging and not eager to help. They had a billiard room but wanted 100 Rmb to play for an hour, which seemed excessive, especially since we were guests there. They didn't provide any coffee packets in the room - just tea. They had bottled water which was complimentary, but it didn't say so, so we weren't sure and didn't drink much of it. The bed was comfortable enough; the room was clean but there was a black stain on the wall that looked like mould. The airport shuttle was great but we will definitely try someplace different if we use the Hang Zhou airport again.

6/10

Pleasant

27 Apr 2014

E

Quick stay near airport

Hotel is expensive but served purpose. No wi-fi in rooms. only wired in rooms. Airport shuttle used has no room for luggage. Had to keep luggage in aisles. Food in restaurant was ok but not great but price is reasonable.

8/10

Excellent

27 Mar 2014

Verified traveler

Airport location

Close to airport, clean and room was specious. Breakfast was okay. Staff spoke good English to China standard.

10/10

Exceptional

16 Mar 2014

J.Tan

No fright of getting left behind!

Its a no frills hotel that gets right to the point: If you don't want to risk missing your flight then this is where you stay. The staff were very helpful and courteous. And in spite of the proximity of the runway, we hardly heard the planes. I would recommend this hotel for the last day, saves you the anxiety of possible traffic jams getting out of the city proper.

8/10

Excellent

13 Feb 2014

Mike

ZTG Airport

Room was spacious and comfortable, however there is no proper 'desk' to work from with a laptop. Internet connection is relatively fast - at least it wasn't noticeably SLOW. The 'typing height' section had a large drawer underneath it that made it difficult to get your legs under while sitting on a chair. TV selections in English are non-existent, you can watch some 'on demand' movies or TV shows. There is no 'bath' but shower stall was spacious and had flexible-hose shower head along with standard fixed one. Bed was comfortable with nice pillows and a down comforter. Restaurant menu is limited but food quality was very good (I had a snapper fillet in a curry sauce) at reasonable prices - which is good because you can't walk to ANYTHING nearby.
Winter weather made the 'public spaces' of the hotel quite chilly - including the restaurant. There is a nice shuttle to the airport running every 15 to 20 minutes. Hotel staff that I interacted with have limited, but acceptable, command of English.

2/10

Poor

05 May 2013

Kerrie

OMG DON'T STAY HERE!!

OMG recommend you drive an extra 10 minutes & stay somewhere else...this is a Chinese hotel, not Western in any way, no English speakers (or anyone that understands you!) No English instructions to work out TV or anything, house keeping in my room for 45 minutes trying to work it out themselves with hand signals, they gave up, I rang reception 6 times, two hang ups, four no answers, they finally offered me another even worse room after 2 hours of problems & me visiting reception twice (because they dont answer the phone!). Mouldy walls, motel style accomodation at a 5 star price!! I spend a lot of time in hotels in China & this one is definately OFF my list.

8/10

Excellent

25 Apr 2013

Verified traveler

For specific purpose

The hotel is good for the purpose - accommodation close to the airport if you need a connecting flight, but if you are going on to Hangzhou anyway, rather stay in Hangzhou - cheaper, hotels in the centre with much more going on.

8/10

Excellent

30 Nov 2025

Yasuhiko

Location is good but no direct access from airport terminal.

8/10

Excellent

29 Nov 2019

Verified traveler

トランジットで利用。施設としては可もなく不可もなく。空港についてタクシーに乗ろうしたら近すぎて断られた。（運転手によるかもしれない）仕方なく歩いたら30分くらいかかってしまった。空港へ向かう時は無料シャトルバスが運行している。

Leisure Self

2/10

Poor

16 Sep 2019

hyungil

항저우후기

공항근처라 비싸고 가격대비 별루입니다 하지만 쇼틀 운행은 좋습니다

8/10

Excellent

06 Sep 2019

Kit Wan

Perfect for catching early morning flight

Very close to the airport, also serve breakfast at 4am, very considerable to people catching early morning flight.

8/10

Excellent

04 Jul 2019

Verified traveler

便利性佳下次會在入住

便利性佳

10/10

Exceptional

29 Jun 2019

Verified traveler

细心为客户开床，准备好拖鞋在床边。有欢迎水果，丰富的早歺。从机场接送客人到酒店。服务员专业及有礼物。最印度深刻是床边放了一张手写的短信息，很细心

Business Self

8/10

Excellent

29 May 2019

Verified traveler

離機場近. 但附近商店少.

4/10

Poor

25 Apr 2019

Verified traveler

Hôtel à côté d’un aéroport pour lequel il n’y a plus de service après 21h00 ( pas de restauration, room sévices inexistants ). Hôtel international qui ne se voit pas au petit déjeuner. À oublier

Business

8/10

Excellent

27 Feb 2019

Verified traveler

朝食が４時からで、早い飛行機でも食事ができた。

Business

6/10

Pleasant

14 Feb 2019

Verified traveler

還ok,只是為了做早班飛機先來入住.