Holiday Inn Express Hotel & Suites Franklin

10/10

Exceptional

12 May 2026

Daryl

Everything was great except the pool was so cold. My kids didn’t want to swim in it.

Family_with_children

8/10

Excellent

10 May 2026

ihor

Amazing staff very friendly people but noisy location

Family_with_children

10/10

Exceptional

10 May 2026

Denise

Overall very good

10/10

Exceptional

28 Apr 2026

April

Clean room and very friendly staff!

Family

10/10

Exceptional

18 Apr 2026

Kate

The staff were an absolute delight! Felt so supported in our stay. Great breakfast - so accomodating for the kids. Comfortable beds.

Family_with_children

2/10

Poor

17 Apr 2026

Nichole

Room was filthy,… pool was freezing. Tons and I mean tons of road noise all night long. Elevators slow slow slow. Ugh,.. we will never stay again

Family

10/10

Exceptional

11 Apr 2026

Teresa

The breakfast menu was delicious. A great variety. Loved the condition of the fruit. The staff were amazing. The valet was polite and very helpful. Check in was easy. And the breakfast staff went above and beyond to help with my grandkids. The room was very clean and beds were comfortable very quiet and AC worked great.

6/10

Pleasant

06 Apr 2026

Kirk

Ideal spot if you're attending a concert at the Hollywood Bowl. It's a quick and easy walk. Hotel itself is fine, nothing special. Avoid a room on the 4th floor if possible. That's where the pool and breakfast are located and it's noisy if you want to sleep in.

Friends_and_family Family

10/10

Exceptional

31 Mar 2026

Jane

Staff was wonderfully helpful, they allowed us to store our luggage until room was ready and breakfast was great.

10/10

Exceptional

30 Mar 2026

Margaret

The hotel was really great food was amazing the room was nice it had little things like soap lotion body wash and shampoo and conditioner that I’ve never seen all dove I liked it a lot.

6/10

Pleasant

28 Mar 2026

Lynnzey

Breakfast is good clean however saw mold on shower tile. Staff was alright.

Friends_and_family Family

10/10

Exceptional

23 Mar 2026

Gisela

Muy buena opcion para quedarse por la zona. Destaco la atencion del staff del desayuno. Super atentas a los huespedes, muy limpio el espacio y stock permanente de los alimentos y bebidas. Muy recomendable!

8/10

Excellent

20 Mar 2026

Elizabeth

The included breakfast was worth the stay itself. Helpful staff, lots of food options, clean room…so great!

The location of this hotel is within walking distance to the Walk of Fame, etc. Traffic is loud, but didn’t disrupt our stay since the building is built up (most everything is on the fourth floor). The pool is cute but was absolutely freezing, so we couldn’t really swim.

All in all, this place was convenient, felt safe and clean, and fed our hungry breakfast lovers.

10/10

Exceptional

19 Mar 2026

Lisa

Pool is out doors and no hot tub

10/10

Exceptional

13 Mar 2026

Blake

Staff was above and beyond attentive and helpful. From front desk to breakfast staff

6/10

Pleasant

22 Feb 2026

Joana

Some in the reception are rude

10/10

Exceptional

02 Feb 2026

Devin

Everything was great! The continental breakfast was one of the best I’ve had.

Leisure Partner

10/10

Exceptional

01 Feb 2026

Susie

Cleanliness

Partner

10/10

Exceptional

31 Jan 2026

Vicente

Great hotel. Clean, nice and quiet dorms. I will like to thank to the breakfast team who made our stay enjoyable, specially to Marietta which was like ahead of time of what the kids needed and made sure the place was clean and tidy.

Leisure Family

10/10

Exceptional

31 Jan 2026

Enrique

La atencion de marrieta y la otra señora de la cocina es lo mejor del hotel. Super lindas hablans ingles español, frances y árabe

10/10

Exceptional

03 Jan 2026

Jessica

Everything was great very smooth check in. The room was clean and very comfortable. I appreciated the room had a microwave and a fridge. Breakfast was good.

Friends_and_family Family

10/10

Exceptional

28 Dec 2025

karthik

Everything good. But things that can be improved.
1) provide complimentary water bottles.
2) destination fee was a surprise
3) no bell boy service
4) parking is super expensive. $50 per day
5) swimming pool was very cold. I understand it is winter time, but they could have heated the pool.

The breakfast service staff were very good & caring.

Leisure Family_with_children

8/10

Excellent

28 Dec 2025

tiffany

Room was clean and quiet. Wish the pool was heated but it is L.A. and is usually warm. Our favorite part was breakfast Veronica made sure to welcome us every morning making sure the kids had enough to eat. They also have a driver for hire on site. He did great getting us to LAX at 5a.m.

Leisure Family_with_children

8/10

Excellent

23 Dec 2025

Sehrish

yes

10/10

Exceptional

16 Dec 2025

Jose

Clean rooms. Veronica & Marietta on the breakfast were super helpful & friendly. Frond desk employees very nice & valet gentlemen super quick & friendly.

Leisure Partner

8/10

Excellent

14 Dec 2025

Vanessa Olivares

Great service !

Leisure Family_with_children

10/10

Exceptional

13 Dec 2025

Sepideh

Great experience, walking distance to hollywood ave. And close to universal studios. Clean hotel. Friendly staff. breakfast included. Will recommend

8/10

Excellent

24 Nov 2025

Princejeet

Guy at reception is terrible!! Has no manners!! Incredibly rude!! Please fire him!!

10/10

Exceptional

23 Nov 2025

Jorge

Excellent

10/10

Exceptional

22 Nov 2025

Carlos

The hotel service is the best

Leisure Family_with_children

10/10

Exceptional

21 Nov 2025

Jovie

great service

Friends_and_family Family

10/10

Exceptional

18 Nov 2025

Whitney Marie

Everyone friendly

Leisure Family

10/10

Exceptional

11 Nov 2025

Ideh

Kind and nice staff, specially breakfast staff. Convenient location and very clean

Leisure Family

8/10

Excellent

11 Nov 2025

Lola

The room itself was clean spacious, the check in staff was professional the parking attandant reserve the handicap parking for us while we attened an event, breakfast bar was fine, noticed the plates being utilized not paper ones. The A/C in our room seemed it was on full blast no lower control or auto where it turns off and on. The traffic was too LOUD even from the 5th floor and people talking and laughing down below outside walking by.

Friends_and_family Family

2/10

Poor

11 Nov 2025

jianqiao

No good

10/10

Exceptional

10 Nov 2025

Silvana

The room was spotless

10/10

Exceptional

10 Nov 2025

Carol

Everything was great!

Leisure Family

10/10

Exceptional

02 Nov 2025

Megan

Room and property was clean and safe, and location was exactly what we needed for our sightseeing.

Leisure Family_with_children

8/10

Excellent

29 Oct 2025

Jayde

Two out of three staff members we interacted with were lovely; the third was not friendly at all, and made me feel like I was a nuisance just for being there. The hotel is in a convenient location, but the area around it is pretty sketchy and we didn’t feel super safe here. However, the room was clean and we got what we needed out of our stay. Early bag check was super helpful with the plans we had that day that started before check in.

Leisure Family

6/10

Pleasant

25 Oct 2025

anthony

Parking charge not included in stay

The reason I’m giving it a lower score is because they don’t tell you about parking they charge you a $45 dollar fee on top of the room per night for valet they should disclose there is no parking and you have to pay for valet

Friends_and_family Family

10/10

Exceptional

22 Oct 2025

Michelle

Overall was excellent. The front desk was nice, vallet was great. The room was cleaned and comfortable. The staff for the dining area was great as well. They all was very helpful.

Friends_and_family Family

8/10

Excellent

21 Oct 2025

Renata

The property was nice very upscale. Limited eating options and no entertainment. The staff was great, friendly and very helpful. Service request were handled timely and efficient

Leisure Family

10/10

Exceptional

20 Oct 2025

Nicolle

Excellent stay

Parking, check-in and out were a breeze. The staff were incredible. We’ve never had such great service at the complimentary breakfast as we had with Marietta and Veronica!

Friends_and_family Family

10/10

Exceptional

19 Oct 2025

Abdiel

Great location — walking distance to plenty of food spots and the Walk of Fame! Service was excellent and made our stay even better.

Leisure Family

4/10

Poor

08 Oct 2025

Laura

Our first night we found mold on the restroom. Although they did switch us to another room, it was the inconvenience of moving since we had already unpacked. Also, the Valet guy was horrible. Very bad personality and rude.

Friends_and_family Family

8/10

Excellent

05 Oct 2025

Karina Lynn

Very convenient and walkable to the bowl and Hollywood/Highland. Staff was helpful, valet was superior. Breakfast smelled amazing but we had to leave at 6 before it started.

Leisure Family

10/10

Exceptional

05 Oct 2025

Curtis

Very good rooms and breakfast

Leisure

10/10

Exceptional

05 Oct 2025

craig

Great staff!!

Friends_and_family Family

6/10

Pleasant

23 Sep 2025

Amber

The hotel was fine, but did not like that the only parking option was valet which was an additional $45/night. I suppose you could park off property but in order to park at the hotel, valet is the only option.

Leisure Family_with_children

8/10

Excellent

19 Sep 2025

sergio

The hotel staff was very kind and welcoming. The location is excellent, just steps away from the Chinese Theatre and the Dolby Theatre area. The room was spacious, the breakfast was very good, and overall we had a great experience.

Leisure Friends

8/10

Excellent

14 Sep 2025

Colleen

Lots of pros and cons, but overall a good experience.

Staff was wonderful! All very friendly and willing to answer questions/help anyway needed. Breakfast bar ladies were exceptional and sweet.

Good breakfast with lots of variety.

Rooms were super clean and well maintained. Air conditioning was awesome. Sheets were slippery though and noisy when you moved around at night. Beds were a little soft but overall the rooms were nice.

The pool was freezing cold to the point we couldn’t use it, and the light never really hit it because of the height of the buildings around it. There was no hot tub.

If you’re in rooms 6+ you have to take two elevators, which isn’t a problem unless you need to go to the lobby to pick up food deliveries. Then it’s a bit of a hike.

The location is close to the Walk of Fame, but you don’t want to walk it. The area didn’t feel as safe as other places we have stayed in the neighbourhood. It’s also on a super busy street and most Lyft/Uber drivers have trouble with navigating the turn into the driveway. There are no convenience stores close by if you need supplies.

Leisure Family_with_children

10/10

Exceptional

13 Sep 2025

Arianna

Valet parking, and parking fees were not disclosed on Expedia. Other than that, great stay. Room was clean and comfortable. Needed more blankets for the pull out bed but we made due. Check in and check out was super easy. Staff was very nice and accommodating.

Leisure Family

8/10

Excellent

13 Sep 2025

Stephen

We stayed at Holiday Inn Express in Los Angeles. After a long day at Universal Studios we arrived at the hotel, check in was fast but we were not happy about the 45.00 parking fee. (Should be free if staying at hotel in our opinion). Room was ok but smelled musty. We were placed in a disability room even though we didn't ask to be. The shower was big but the water got all over the floor which is unsafe. The breakfast was great.

Friends_and_family Family

10/10

Exceptional

13 Sep 2025

Teologis

Nice hotel good location

Leisure

10/10

Exceptional

10 Sep 2025

Emily

This was one of the best hotels ive stayed in. Will definitely stay here again

Leisure Family_with_children

10/10

Exceptional

09 Sep 2025

Verified traveler

Tip that valet guy!

Stayed here with the family. Nice rooms, easy location. Their valet guy was the star tho. Super nice and extremely helpful. I’d stay again.

Friends_and_family Family

10/10

Exceptional

07 Sep 2025

Guadalupe

Friendly staff

Leisure Family_with_children

8/10

Excellent

31 Aug 2025

Azarel

Smooth check in.
They have parking fees and valet parking only.

Leisure Family_with_children

10/10

Exceptional

31 Aug 2025

Michael

All staff members were fantastic and accommodating!

Leisure Family

10/10

Exceptional

18 Aug 2025

Kimberley

The ladies in the breakfast room were phenomenal, so sweet and helpful.
The beds were comfy and it was quiet.

Leisure Family

10/10

Exceptional

18 Aug 2025

Jercho

Excellent location!

Leisure Family_with_children

10/10

Exceptional

10 Aug 2025

Maria

Staff was very nice, especially the ladies at the morning complimentary breakfast room and the reception desk. Location was good, but when activities were happening at the Bowl, the traffic was terrible; hard for UBER to get to the hotel. Only one elevator was working the entire time we were there. A bit noisy, even with room towards the back of the property. Immediate surrounding areas not attractive.

6/10

Pleasant

03 Aug 2025

Arron N.

The staff was great. Had a great breakfast room.
The room smelled really bad like mold

Leisure Family_with_children

10/10

Exceptional

02 Aug 2025

Raul

Excellent place to stay.

6/10

Pleasant

29 Jul 2025

Luisa A

not a full service hotel

Leisure Family_with_children

10/10

Exceptional

20 Jul 2025

Shibasis

Little road noises from room.at night otherwise all excellent

6/10

Pleasant

18 Jul 2025

andrew

The hotel was good, nice rooms, good breakfast. However we didn’t like $40 parking fee and additional $40 “residency” fee (not sure what was the exact name of that fee, but it was additional fee on top of room cost).
The hotel is steps from alley of stars, the Dolby theatre and the Chinese theatre; however the area was super sketchy with tons of homeless people all around.
We do not recommend to stay in that area of LA.

Leisure Family_with_children

10/10

Exceptional

17 Jul 2025

Lorena

My husband and I went to a concert at Hollywood Bowl so we stayed here for one night. The star was very friend both checking in and checkout went smoothly. You can tell the place was recently renovated and the place looked clean and well maintained.. the one downfall was that the room smelled a bit musty. I would stay here again.

10/10

Exceptional

17 Jul 2025

Craig

Friendly staff, quiet dark room, and comfortable bed. Close to main Hollywood

10/10

Exceptional

15 Jul 2025

Stuart

Clean, modern hotel with friendly staff.

Leisure Family

8/10

Excellent

09 Jul 2025

Hiromi

Less places to eat for dinner, surprisingly.

Business Self

2/10

Poor

06 Jul 2025

Tabitha

The best part of our stay were the two breakfast Attendants Veronica and Maryella. I do not recommend a family suite for more than 4 or 5 people. They say its for 6 but its very difficult. We called because our shower and sink wouldnt drain and they said ok theyll fix it after we check out. Asked them to fix it so we werent having to stand in water while showering, they said no. Couldnt unclog the sink drain and it hardly went down. They refused to change rooms as \"they are fully booked\". Their \"Optional Extra Fee\" for valet parking is not optional, its required not optional if you drive a car. That was an additinal $200+ for our 4 night stay that was unexpected. The front desk staff were very rude upon checking in. Our room was set up for enough towels for 3 people, when calling to request more towels and washclothes. They made us walk down to the front desk to request the towels. Will never stay at this facility again just based on the staff and their lack luster hospitality.

8/10

Excellent

04 Jul 2025

Catalina

Forced to valet. And charged for two days of parking at 63 when technically i was only there for 1 full day. I asked twice for that explanation instead got real polite gaslighting responses that had nothing to do with my very obvious and specific question. Their was a real nice helpful lady named Veronica during breakfast

Leisure Family_with_children

10/10

Exceptional

28 Jun 2025

Carolina

Great service

Friends_and_family Family

6/10

Pleasant

21 Jun 2025

Yesenia

Driving in to check in, space is very tight, not safe to unload luggage there when there is only space for two cars to park to check in and unload luggage especially when you have little kids. Check-in area is very small. Valet parking is a pro. Hotel room was a suite and it was spacious. Not sure if I would return. Did not seem safe to walk around the hotel.

Leisure Family_with_children

4/10

Poor

19 Jun 2025

Randy

We stayed 4 nights and paid an extra $300 in \"hotel service fee\" and mandatory vallet parking fees.
Our room smelt like mold an pee. There is no airflow in there. You have to turn the ac on, but then it smells worse. Or, you have to open the window and listen to thousands of cars and motorcycles, with honking every 7 seconds. The continental breakfast was the lowest grade.
Most of the staff was very nice at least.

Leisure Family

8/10

Excellent

11 Jun 2025

Stephen

A clean and comfortable spot within easy walking distance to Hollywood Bowl.

Leisure Family

10/10

Exceptional

07 Jun 2025

Catherine

Great location for Hollywood Bowl event. The staff was very helpful and friendly.

10/10

Exceptional

06 Jun 2025

DAVID Norman

The pricing of parking is a bit expensive but apart from that a really great clean hotel and the food was lovely and the staff really helpful.

Leisure Family

8/10

Excellent

05 Jun 2025

Joe

Traffic

Business

10/10

Exceptional

05 Jun 2025

Javier

First of all, the 2 ladies at check in were great. They were nice and very helpful. We all loved the cleanliness of the whole property. I’m family had a blast in the pool too.

Leisure Family_with_children

8/10

Excellent

01 Jun 2025

Elizabeth

We stay in this property every year when in LA it's basic but comfortable. Reception staff are very helpful.
Great location very convenient for Hollywood Bowl.
Great laundry facilities.

Leisure Family

10/10

Exceptional

30 May 2025

Sandra

The hotel is very good, clean, location and the staff very friendly!

Leisure

8/10

Excellent

06 May 2025

Nevy

The hotel was good. It was clean enough - it is an older hotel so I didn't expect it to be immaculate. The staff was very nice and helpful.

The bad part was that the entrance/exit was on a very busy street so it was hard getting out of the parking garage every morning. The hotel was definitely close to everything though. If we didn't have small children, we would've taken advantage of the proximity to Hollywood Blvd. If you're able to get reservations at the Magic Castle, that is also walking distance.

Breakfast was included. It wasn't 5-star but it was definitely good enough to eat every day especially for small kids.

Overall, our stay was nice. We would book again.

Leisure Family_with_children

10/10

Exceptional

03 May 2025

David

Easy access to Chinese theater and the Hollywood bowl. Outstanding breakfast

Leisure Family

2/10

Poor

29 Apr 2025

Ricardo

Bad

8/10

Excellent

26 Apr 2025

Ben

Have now stayed here twice. Convenient location to the main area.

Leisure Family

8/10

Excellent

22 Apr 2025

Steve

.

10/10

Exceptional

14 Apr 2025

Liliana

Great location walkable distance to Hollywood Walk of Fame, shopping and food. Hotel staff was very friendly. The only minus was the daily parking fee. Would stay again.

10/10

Exceptional

11 Apr 2025

Derek

The property was great. Very clean, valet was amazing. Breakfast was a great selection and plenty of it. The very nice ladies that staffed breakfast were so sweet and helpful. Great family place to stay and easy to get to Universal. Don’t forget to add the 45/ day for parking into the cost. Overall would definitely stay again.

Leisure Family

10/10

Exceptional

10 Apr 2025

Abrahan

Clean property. Friendly staff. Great breakfast!! But parking is 45 dollars

10/10

Exceptional

07 Apr 2025

Wendy

Great stay lots of room

Leisure Family_with_children

10/10

Exceptional

01 Apr 2025

Stephanie

Family getaway

Perfect choice for a Hollywood stay, just a short walk away from the Dolby Theatre, staff was friendly, facilities were clean. This is my 3rd time staying here and I will stay again when my travels bring me back to Hollywood.

Friends_and_family Family

10/10

Exceptional

28 Mar 2025

Toni

Nice area! Good price

Leisure Family

10/10

Exceptional

23 Mar 2025

Enrique

From the moment we parked our cars to register, to the moment we left… It was an excellent family experience after going to Universal Studios!

Leisure Family

10/10

Exceptional

12 Mar 2025

Kylie

The property was so clean. The house keeping staff were amazing and also the staff at the breakfast buffet. Its close to everything

6/10

Pleasant

09 Mar 2025

hilda

Room was great until we got the scare from the conjoined room doors the man in the other room kept trying to open the door, scared my daughters and myself

Friends_and_family Family

10/10

Exceptional

02 Mar 2025

Richard

Easy and convenient

Leisure Family

10/10

Exceptional

24 Feb 2025

Shanthosh

Close to the city center and downtown. The staff was great and accommodating. Valet parking only available additional $45. 4th floor was convenient to fitness center, dining and a lounge to entertain friends if they wanted to visit you. They have $20 parking valet for first 2hrs and $45 beyond.

Business_and_leisure Family_with_children

8/10

Excellent

15 Feb 2025

Benyamin

Room amenities were poor. No room service, no water or anything in the room, and limited breakfast options. Slippers, toothbrushes, toothpaste, and so on were not available. But overall, the stay was good.

Leisure Family