Sharon
Location is excellent; near Dam Square and tram stop. The staff is friendly and sometimes helpful, and the lobby coffee maker was appreciated.
But room has only one hard plastic chair (no place for second person to sit), no microwave, and old worn carpet. Also there is a dangerous large step (about 8 inches) into and out of the bathroom. Unable to control temperature in room without asking staff member at front desk make the adjustment. Sloping floor toward wall at side of room makes walking, especially in the middle of the night, risky. Some kind of rolled up useless dirty carpet along that side wall. Only got one housekeeping service, out of 6 days, 5 nights. Some of the days we asked for no room service but would’ve appreciated at least one more day, which we requested, maybe the 21st or 22nd to empty garbage cans and remove wet towels off the floor. When we asked the desk if we could have housekeeping service because our garbage cans were overflowing, she just said “well there’s additional plastic garbage bags underneath your trash bag.” In other words, “take out your own trash, put in your own new trash bag, here’s some towels.” Isn’t housekeeping one of the advertised services what we were paying almost $400 a night for? Because it certainly wasn’t for a modern, well kept up, warm at our desires, safe and convenient to walk around or sit in, room. Also, the breakfast should be included. We won’t be staying here again.
But room has only one hard plastic chair (no place for second person to sit), no microwave, and old worn carpet. Also there is a dangerous large step (about 8 inches) into and out of the bathroom. Unable to control temperature in room without asking staff member at front desk make the adjustment. Sloping floor toward wall at side of room makes walking, especially in the middle of the night, risky. Some kind of rolled up useless dirty carpet along that side wall. Only got one housekeeping service, out of 6 days, 5 nights. Some of the days we asked for no room service but would’ve appreciated at least one more day, which we requested, maybe the 21st or 22nd to empty garbage cans and remove wet towels off the floor. When we asked the desk if we could have housekeeping service because our garbage cans were overflowing, she just said “well there’s additional plastic garbage bags underneath your trash bag.” In other words, “take out your own trash, put in your own new trash bag, here’s some towels.” Isn’t housekeeping one of the advertised services what we were paying almost $400 a night for? Because it certainly wasn’t for a modern, well kept up, warm at our desires, safe and convenient to walk around or sit in, room. Also, the breakfast should be included. We won’t be staying here again.
