Name: Holiday Inn Express Silver City
Address: 1103 Superior Street, Silver City, 88061, US

10/10

Exceptional

11 Jul 2026

Jessica

Room was clean. Staff was nice

Friends_and_family Family

2/10

Poor

08 Jul 2026

Heidi

NEVER again. The hotel did not have the room I reserved. They tried to switch me to another room without the amenities I needed. The front desk staff simply said, \"We don't have the room available that you booked.\" The staff seemed unconcerned about addressing the reservation problem and finally offered to cancel the reservation. I arrived around 5 pm, with two young children and was faced with the possibility of no place to sleep for the night. The hotel staff did not offer to help me find another hotel and only said, \"We won't charge you for the cancellation.\"

The lobby was full of dead bugs. The POOL was CLOSED for maintenance. The pool was the main reason I booked this particular hotel, and there is no notification on the website about the pool closure.

I booked another hotel. I will NEVER stay at this place again.

After contacting Expedia, I was given a full refund, including the Key Points used to book this reservation.

Family_with_children

6/10

Pleasant

03 Jul 2026

Guadalupe

The front desk staff was excellent and provided great information, the room however was ok but bathroom was dirty. Smelled like urine in shower area and toilet seat was falling off the toilet.

Family

4/10

Poor

22 Jun 2026

Rachel

It’s the middle of June and the pool was out for “maintenance”. There was no dog fee online but I got charged in person. There was a large stain in the middle do the carpet of the bedroom. I found long hairs near the ceiling of the bathroom and it took hours for the room to cool down when we first arrived. Breakfast was basic and repeated both sat and sunday

Family_with_children

10/10

Exceptional

13 Jun 2026

Abraham

Our stay was comfortable would definitely stay there again

Business

4/10

Poor

13 Jun 2026

Stuart

Not so clean, smoke detector hanging. Lots of bird poop by front entrance. Walls thin.

Friends_and_family Family

6/10

Pleasant

23 May 2026

Tyler

Room 327 volume on the tv remote doesn’t work. Stuck at level 13. Too quiet for my bad hearing. Cabinets shake as you walk. Everything else was great.

Business

6/10

Pleasant

22 May 2026

Renae

We got to the hotel early so parking was a breeze. The rooms were nice, clean and the beds were really comfortable. The staff were so kind to let us use the breakfast room to eat as a family. Breakfast was pretty darn good, just no choice for drinks other than coffee and water.
We were pretty disappointed when we went to the pool and it was closed. Staff said it was advertised on their site however Hotels.com did not have any notice for us on this.

Friends_and_family Family

10/10

Exceptional

18 May 2026

Estevan

Great location

6/10

Pleasant

15 May 2026

Leasa

Definitely needs some shower/tub TLC. Bathroom was not cleaned properly. Hair on door, in sink, in the shower and on the floor. Yuck!

Family

10/10

Exceptional

02 May 2026

Gloria

Clean room and comfortable e.

Family_with_children

8/10

Excellent

19 Apr 2026

Raymond

We ran out of hot water

10/10

Exceptional

19 Apr 2026

Cynthia

The room was very clean and the beds were very comfortable. Breakfast was good with good choices. We had a very nice stay

Family_with_children

8/10

Excellent

12 Apr 2026

Jennfier

Yummy breakfast, friendly staff. Would stay again

Friends_and_family Family

10/10

Exceptional

22 Mar 2026

John

The parking lot was well lit with ample spaces. The staff were friendly. The room was clean and the bed was very comfortable. We would choose to stay there again the next time we are visiting Silver City.

Partner

6/10

Pleasant

04 Feb 2026

julie

The door to the room didn't seem very secure. You could see light from the hallway outlining the entire door at night. The street light was out

Partner

8/10

Excellent

30 Jan 2026

Kristy

Room was clean and quiet. No issues

Leisure Partner

6/10

Pleasant

29 Jan 2026

Israel

To expensive

4/10

Poor

18 Dec 2025

Linda C

for Accessible room barely enough room for me to manuever my wheelchair, couln'd turn around, beds were too high and dispensers in bathroom were all too high for me to reach.

Leisure Partner

10/10

Exceptional

01 Dec 2025

Kathy

We came in late but the rooms we had reserved were ready and waiting. The staff was polite and sweet!!

Friends_and_family Family

10/10

Exceptional

01 Nov 2025

Jane

Very clean room and excellent front desk

Leisure Family

10/10

Exceptional

29 Oct 2025

A

Great place

6/10

Pleasant

24 Oct 2025

MIE

Always an inexpensive stay that takes dogs. Beds very comfortable. Certain problems with the physical plant have long been unattended to: One of the main side entry doors has been broken for years and will not open. The elevator was out of busniess. The ice machine didn't work on the first floor. The door handles on the working side entry door and on room 127 were too hard for my wife open. These are simple-to-fix issues that the Holiday Inn Express organization should never let sliide. Message to the franchise owner: \"Spend the money to protect your investment or quit the hospitality business.\"

Business Pet

10/10

Exceptional

19 Oct 2025

Marla

Beautiful room, super clean. Public spaces very clean. Front desk staff was wonderful. Quiet. I would definitely return here!

Leisure Self

10/10

Exceptional

19 Oct 2025

David

Great stay. No problems!!!

Leisure Family_with_children

6/10

Pleasant

19 Oct 2025

Weston

My room was really loud all night. Not sure if I was right next to the laundry or what, but it made it very hard to sleep. Ask about being placed in a quiet area of the hotel.

Leisure Self

8/10

Excellent

19 Oct 2025

Cheryl

There was a blood stain drop on the sheet, the shower wasn’t so clean, but the bed was comfortable and the breakfast may have been the best continental I’ve ever had. The lady down there was so nice and pleasant. The healthy food options were so nice to see.

Friends_and_family Family

8/10

Excellent

15 Oct 2025

Lani

Needs Improvement

When we arrived Sunday evening, hotel wasn't crowded. We were given a first floor room at the end of the hall right next to an exit door. Turned out today be very noisy with people entering Android existing. Additionally, not much ceiling insulation so floor squeaked when guests above us walked around. The second day we were ther, we requested the room be refreshed. To our disappointment, it never happened. On the positive side, kitchen staff was fabulous and we enjoying our breakfasts.

Partner

4/10

Poor

06 Oct 2025

Ian

Breakfast was not good. Not enough selection.

Self

4/10

Poor

05 Oct 2025

Doug

I thought for the money we paid for that place was terrible conditions were not very good. Door locks didn't work properly.
Beds uncomfortable

Leisure Family

10/10

Exceptional

30 Sep 2025

Debra

Pet free room is truly pet free. I have asthma, and if a dog or cat had been in room, I would have had a bronchial asthma attack, and needed urgent care. As it is, the room is clean and healthy for me. Suggest you have a “no pets” policy, and definitely confine pets to bottom floor.

Leisure Family

8/10

Excellent

29 Sep 2025

Jorge E.

Mixed bag. Comfortable room and good breakfast. But common areas: lobby, elevator, entrance to hotel were dirty all weekend and unswept. Unsightly.

Friends_and_family Family

4/10

Poor

08 Sep 2025

Jimmy

Rooms were barely clean.

Business

6/10

Pleasant

16 Aug 2025

Dennis

Common areas ( elevator included ) not clean. Second day the elevator stopped working. When first getting into the room there was only two mostly used rolls of toilet paper and no tissue paper.

Leisure

10/10

Exceptional

02 Aug 2025

Dean

The front desk staff was exceptionally friendly and helpful. The suite we had was GREAT. The outdoor pool was large

Leisure Family_with_children

8/10

Excellent

29 Jun 2025

Ismael L

Do did not close shut automatically.

Leisure Friends

2/10

Poor

14 Jun 2025

ANGELA

The pool was unswimmable, green with a bunch of junk on the bottom. The kids were very disappointed they couldn't swim. Our sheets were dirty, the elevator was out of service so we had to carry everything up the stairs. The tub was dirty, felt sticky and some of the bottom was flaking off. The price was totally not worth the stay. It should be a lot cheaper for being dirty and needing a renovation.

6/10

Pleasant

22 Apr 2025

Deborah

The convenience store in the hotel had maybe 3 drinks . All the shelves were empty. The breakfast Buffett had almost nothing and we were there early. The fridge with yogurt had 2 yogurts. No milk for cereal and no fruit. The hostess apologized for the options without us saying anything. As we left we noted the pool was GREEN!

Leisure Partner

10/10

Exceptional

20 Apr 2025

Cassandra

Loved that there was a microwave and fridge in the room.

Business Self

4/10

Poor

15 Apr 2025

David

Door stuck and was very difficult to open. Shower water was not very hot.

Leisure Family

10/10

Exceptional

26 Mar 2025

Abel

It seems that the hotel seemed to have recently been remodeled. It was clean and well-maintained.

8/10

Excellent

15 Mar 2025

Thurmond

Everything was good. Thank you .

Friends_and_family Family

4/10

Poor

07 Mar 2025

Martin

Charging extra fees once at the hotel

I was charged another 100.00 when I got to the prooerty after already paying for the room online. I would have went to a nicer hotel if I wanted to spend more on a room.

4/10

Poor

26 Jan 2025

Steven

Under construction

2/10

Poor

05 Jan 2025

Lance

This property is under construction , not only is it Extremely loud in the morning. The toxic odor from the carpet glue made me sick. I left in the middle of the night to check into a different hotel . I began getting a horrible headache, and dizzy from the odors and chemical smells . They did not tell
Me untiI I arrived that it was under construction we arrived late and did not want to try to locate a new hotel, but it became unbearable by 1 am and we left for another hotel
So not stay unless the construction is completed

Leisure Family

4/10

Poor

31 Dec 2024

Gume

I could hear a water pump every 15 seconds and got little sleep. was not able to use the fridge or microwave.

Business

8/10

Excellent

25 Dec 2024

Donald

Remodel?

Our experience was OK.
There was remideling going on but we were told our side if the hitel was done. Yet there was still drops of paint on the floor and in the tub. The tub was clearly very old and the toilet ran all night.
The carpet was new and the bed was comfortable.

Friends_and_family Family

6/10

Pleasant

15 Dec 2024

Robert

Not a good place to stay at this point because of the reconstruction.However the staff was excellent especially Jose. We checked in and we didn’t like it so he allowed us to cancel. Not to many places would do that.

Leisure Partner

8/10

Excellent

21 Nov 2024

Paul

They had a crew painting. The doors were WIDE OPEN in the morning freezing the hallway. The crain truck was taking up the parking lot. All necessary I suppose.

Business_and_leisure Family

10/10

Exceptional

13 Nov 2024

Rigo

I liked that it had a breakfast buffet

Leisure Friends

10/10

Exceptional

09 Nov 2024

James

They ate redoing the hotel so you cant park out back andbthete were no spaces out front. I had to move the car twice while i waited for a parking space

6/10

Pleasant

22 Oct 2024

Karen L

ok but not great. very nice staff.

10/10

Exceptional

18 Oct 2024

Dolores

perfect

Leisure Family

8/10

Excellent

22 Jul 2024

Shyvonne

Hard bed

The pool was out of order and the refrigerator had mode on the door. I don't think will be using Hotel.com anymore because I use to be able pay when I get to the the hotel. So if I don't like the I can canceled. This is the second time I got a room that it wasn't nice.

10/10

Exceptional

22 Jul 2024

Flavia

Nice!

Very nice, comfortable and clean!

Friends_and_family Family

6/10

Pleasant

21 Jul 2024

Willy

Only reason i picked there to stay was so the grandkids could go swimming and the pool was closed.also, was not much of a selection for breakfast. If you stayed more than one day, would get the same food. Only two of the four dpi keys on the juice machine worked and pancake machine didn’t work. Ran out of milk, and cinnamon rolls were only available one day.

6/10

Pleasant

21 Jul 2024

Willy

Old and run down

Leisure Family_with_children

4/10

Poor

17 Jul 2024

Nancy

I am done with Expedia. I stayed in a room in Roswell, NM that had a pool and hot tub as part of the description.....neither was open. This hotel had a pool. I was travelling with three grandsons who were ready to swim but the pool was not open. Perhaps if I made the reservation myself I would have been notified about the lack of swimming pool. The hotel's maid had to be instructed to leave enough towels for the FOUR of us. The maid took some of the trash. How tough is it to empty two trashcans. I could go on and on but it is pointless. On the good side the women who \"manned\" the breakfast were exception and made sure everything was good. I paid $575.25 for four nights in a hotel that advertised a pool but it was not open. Shame on this Holiday Inn Express.

Leisure Family_with_children

6/10

Pleasant

01 Jul 2024

Charles

For 200 bucks a night and under the name Holiday Inn Express, I expect a little better.

--Pool advertised was closed
--Room had no fridge
--Shower head is caked up with minerals and needed properly cleaned
--No vending or ice on the 3rd floor
--The vending area at the front desk was in disarray with limited choices, though the clerk was very nice

Business Partner

8/10

Excellent

17 Jun 2024

Lindsey

The room was clean and the beds had plenty of pillows. There is a Wendy’s across the street me and my kids walked to. My only complaint is that the pool is closed for the foreseeable future.

Friends_and_family Family

6/10

Pleasant

17 Jun 2024

michael

The room was clean, quiet and fairly spacious, beds comfortable. Sink stopper didn't close completely and sink drained poorly, AC compressor very noisy. Overall a good place to stay but could be better with a little more attention to detail.

6/10

Pleasant

10 Jun 2024

Sylvia

You should remove the Hot Tub amenity on the listing, as this property does not have one and it was a disappointment.

6/10

Pleasant

09 Jun 2024

Janel

Nice and quiet place

It was an ok stay no pool due to broke down pump, shower leaked and flooded bathroom but they were quick to solve and offered to move us. The staff was super awesome and very friendly. The breakfast looked good but we did not eat due to an early appointment. Even though we had a few small issue i will return and stay.

Business

8/10

Excellent

02 Jun 2024

Cristina

Having Late night eats available just around the corner was a life saver for our family. Hotel was quiet at night and parking was easy.

Leisure Family

6/10

Pleasant

27 May 2024

Jaime

We chose this property over others because of the pool and hot tub. However, there is no hot tub and the pool is out of service. False advertising. besides that the stay was good. Quiet location and breakfast was good.

Leisure Family

8/10

Excellent

21 May 2024

Francisco

Loved the place. Breakfast was delicious. After several years going there you would think the swimming pool would be operational. What a let down.

Leisure Family

10/10

Exceptional

02 May 2024

Michael

Staff were helpful

Leisure Family

10/10

Exceptional

22 Apr 2024

Eric

This hotel is great for outdoor folks, and hunters. We were on a family trip. It's a little beat up but clean. I would say if you are higher maintenance then this hotel is not for you. This is more for folks who are used to \"county\" style settings where hikers, bikers, and sportsmen have stayed and played. It could use a little TLC but was very clean.

Leisure Family

8/10

Excellent

21 Apr 2024

Alfredo

Everything was as expected.

Leisure Family

10/10

Exceptional

19 Apr 2024

Linda

very nice quick stop with our dogs, on the way home

Business Pet

8/10

Excellent

12 Apr 2024

Linda

The staff was great and good location.

Leisure

10/10

Exceptional

05 Apr 2024

Thomas

Room was good and breakfast ample

Partner

8/10

Excellent

26 Mar 2024

Verified traveler

Good choice

Comfortable, clean hotel, conveniently located to highway and town.

Partner

8/10

Excellent

06 Mar 2024

Kathy

Good hotel, great location. Breakfast plentiful, staff friendly. Will stay again!

Leisure Partner

8/10

Excellent

25 Feb 2024

Bernard

Had to buy water as the tap water made bad coffee. Otherwise it is a good short stay hotel but any longer stay would mean doing laundry elsewhere as their laundry room was out of service.

Leisure Family

10/10

Exceptional

28 Jan 2024

Diane

Only concern room 216 has lose lock and not sealed. I pushed a bench against the door to hold it closed from large gap of light.

Leisure Self

4/10

Poor

14 Jan 2024

Verified traveler

Not Holiday inn express quality

The beds were not Holiday inn express normal beds they were extremely hard. The walls were very thin. The people next door were blasting music at drinking past 2am

Friends_and_family Family

4/10

Poor

12 Jan 2024

Jeffrey

Disappointed.

The water heater went out after the first day of my 4 day trip. I was without hot water to bath for 2.5 days. Came back on just the evening before I left. They offered me a snack as compensation. No reduction in rate or anything else. Also, the wall mounted thermostat didn't work at all. the one on the heater turned on but sounded funny and felt like it was always blowing cold air (it was 20-40 deg outside). Not at great experience. I'll try a different hotel chain next visit.

Business

6/10

Pleasant

11 Jan 2024

Debbie

Water to shower not hot and poor shower curtain

4/10

Poor

30 Dec 2023

Allegra

I ran into multiple issues with noise, coffee maker didn’t work, etc

10/10

Exceptional

09 Dec 2023

Judy

Very prompt check in. No problems whatsoever. Very pleased

Leisure Family

2/10

Poor

08 Dec 2023

Anne

Hotels,.com and Holiday Inn Created a Mess

Hotels.com and Holiday Inn list my reservation. It was a disaster. The Hotels.com frontline rep was supposed to call me back to discuss my refund request to address the mess that was created. No callback. I will be following up with management for a refund, because the reservation was list; Holiday Inn and Hotels.com were not helpful. I was involved with meetings, and found it difficult to get little help. I am elderly and disabled and almost didn’t have a place for the night. A friend offered to put me up. Later, you found my reservation. It was too late by then. I am a silver member and expect a refund if I am to continue booking through Hotels.com.

Business

8/10

Excellent

23 Oct 2023

Carlos

The main entry way could use a little cleaning, it looked like it needed to be vacuumed not a huge deal,
Our bedroom #125 could use a new lock lever.

Leisure Partner

10/10

Exceptional

21 Oct 2023

Gregory

Best Spot in Silver City!

Business_and_leisure Self

2/10

Poor

15 Oct 2023

Michael

Room above us was so noisy it went on until midnight. We had to call the front desk twice in order to get any peace so that we could go to sleep.

Partner

8/10

Excellent

02 Oct 2023

Michelle

The water pressure was too strong, it made water spray outside of the shower curtain. The tub did not drain quick enough.

Leisure Family

10/10

Exceptional

24 Sep 2023

Virginia

Amazing

Business

6/10

Pleasant

16 Sep 2023

Wanda

Walk in shower but old looking, curtain didn't keep the water in, needed a glass door. Breakfast was good. Mattress comfortable.

Leisure Partner

8/10

Excellent

16 Sep 2023

Diane

Clean, but needs a refresh

The hotel was clean and the staff were pleasant and very helpful. The hotel itself is in need of a refresh and our towels were ragged, so points lost in that category. The free breakfast was very good and the staff kept up with the food to ensure everything was hot and available. The hot cinnamon rolls were delicious! Overall, not a bad place for a small town.

Partner

2/10

Poor

10 Sep 2023

Agustin

It was very dirty dusty, we was 4 nights and they never clean the room , the carpet never was cleaned , sink on the bathroom never was cleaned ,complete bathroom it was never cleaned. Coffe maker it was very dirty, and never it was supplied more coffe .

Business Partner

6/10

Pleasant

31 Aug 2023

James

Bed was hard but not bad. Ice machine hadn't been fixed since my last stay 4 weeks ago. TV guide is very inaccurate. They usually have very few snacks available near reception desk.
Breakfast was very good.

Leisure Self

6/10

Pleasant

18 Aug 2023

Jeffrey

Inflexible on check out.

Only bad part was that I had to change my return to a day earlier and when I checked out at 5:00 PM, the counter person said she had to charge me for the whole night (despite the fact I was only 5 hours into the new 24 hour day and was NOT staying overnight). I asked if there wasn't a way to do a partial day or something and she said no. Then I asked for a receipt and she said she couldn't give me one as she couldn't check me out till the next day. Sounds like a lie to me. Sounds like they just wanted their pound of flesh and screw me.

Business

10/10

Exceptional

13 Aug 2023

ANTONIO

Great location

10/10

Exceptional

02 Aug 2023

Ivan

Great breakfast options and friendly staff

Leisure Family_with_children

6/10

Pleasant

31 Jul 2023

Thomas

OK for a quick overnight while on the road, but not if you plan to stay longer.

The floor of the shower was not very clean.

The staff members were very pleasant and welcoming.

Leisure

10/10

Exceptional

28 Jun 2023

ELVIS

Best Hotel! Friendly and Nice

Leisure Family

10/10

Exceptional

22 Jun 2023

Sandra K

It is a nice property

Partner

4/10

Poor

06 Jun 2023

Curtis

The staff tried very hard but clearly have no support from management. In our room the phone didn’t work, the light bulbs were burned out and the tv remote didn’t work properly. The soap dispenser fell off the shower wall, the ice machine was broken and the laundry facilities out of order. It feels as though there has been no maintenue for years.

Business_and_leisure Partner

8/10

Excellent

31 May 2023

Debra

Hotel was cute & clean. Staff was friendly. Breakfast had a good selection & plenty of coffee.

Stayed 3 nights, housekeeping came the 1st morning, on the 2nd morning we got a note under our door that they are understaffed & wouldn't be doing housekeeping in our room. Later we got fresh towels from the front desk. Nitpicking: the toiletpaper holder in our room was broken & the shower curtain was stained, but overall things were good. We'd definitely stay here again on a trip to Silver City.

Leisure Family

8/10

Excellent

10 May 2023

Jonathan

Liked that it was close to Gila National Forest.

Disliked the hotel breakfast - Head to Dennys.

Leisure Family