Name: Elephant Springs Hotel & Cabanas
Address: Sutter Road, 31, Bela-bela, 480, ZA

10/10

Exceptional

02 Jul 2025

Thabo

Great

Basic but neat

Business

10/10

Exceptional

18 Jun 2025

Eunice

I had a great stay at this establishment. Would definately come back 😊

Friends_and_family Family

8/10

Excellent

13 May 2025

Carolina

We wanted a safe room, with a hot shower and a confortable bed to rest for the night before continueing oir journey the following morning and Elephant Springs Hotel provided that. It is also conveniently situated in the middle of town.

Business_and_leisure Partner

2/10

Poor

03 Dec 2024

Gugu

Horrible horror hotel. Don't stay there!

My stay was horrible. I complained about the bed not comfortable keep moving while sleeping. And the photo to be covered as it was not making my sleep. Nothing was done or attended. Towels were not in the room. Breakfast made milk was sour or made me to have stomach problems. Shower gel not replaced. It was not a good experience to be in that hotel, i fell i need a refund for such experience. No phones in the room need to go all the way down to complain or say your need. Air-conditioned not working accordingly bad service from the staff. Taking too long to solve the problem or not even solve it. Staff don't show remorse about the service the provide. I will never recommend that hotel. It must be close period. Problem to be resolved the increase. The worse one their are aware of the water problem they don't even tell us. Yesterday i did not have water to bath or toilet. It was bad. I asked to be assistance of second option which was done around 10pm when i was even asleep. My birthday turned to be horrible. I went to relaxing bad it was like a war. I need to be refunded for waist of my time and vacation in that horrible horror hotel.

Friends_and_family Friends

10/10

Exceptional

29 Apr 2024

Tintswalo

The place was very good and clean

Friends_and_family Family

2/10

Poor

02 Jan 2024

Lucy

Very bad experience received from Elephant spring

I won't recommend it to anyone no water for 2 days no communication

Friends_and_family Family

6/10

Pleasant

02 Jul 2022

Belinda

The room was clean butrun down

Friends_and_family Family

4/10

Poor

03 May 2022

Tlou

Our room was full of cockroaches

After check-in, we were taken to a room that was full of cockroaches. We complained and refused to sleep in the room. Then we were taken to another room, but it was in such poor condition, and we also refused to sleep in because it wasn't worth the money we paid. We were then taken back to the original room, but they used doom to dispatch the cockroaches. The room smelled so much of doom that my husband slept with a blocked nose as a result of the doom odour.

There was so much noise with loud music and the TV in the chilling room was also very loud. I didn't enjoy my stay and wished I could get a refund.

Partner

10/10

Exceptional

22 Dec 2021

Meldah

Happy

Thank it was amazing

Partner

10/10

Exceptional

21 Jun 2021

Tebogo Legodi

Accommodation was fine but the noise on the corridor was so annoying couldn't sleep people knocking on my door time and again

4/10

Poor

08 Sep 2020

sifiso

No bath soap? really?

It seemed everyone at front-desk didnt know anything about basic etiquette from attending to customers to not being available at the front for minutes on end or not answering the phone. Our towels were not replaced and when i asked i only got one towel. Then i asked about bath soap only to be told that no soap is provided. this is the first hotel where there is no bath soap provided that i have visited in the whole world.

Partner

8/10

Excellent

22 Mar 2020

Patricia Pheladi

Some what disappointing

The place is not exactly as advertised. Its delapitated and needs maintenance. The shower does not mix water, the water is either too hot or too cold. The drainage system is super slow. The pool is not 100% clean. Also the noise levels from the other side guests, self catering side partying until the morning, was very frustrating

Partner

8/10

Excellent

26 Jan 2019

Joyce

Genuine African experience,

It is a genuine African experience - management is very good. Staff excellent, central & close to hot baths. Security at hotel very good - safe parking.

Partner

8/10

Excellent

24 Dec 2018

Nicole

The staff at Elephant springs are absolutely awesome! So friendly and helpful. The renovated rooms are very nice,the old rooms are not worth the money at all. But the staff did not hesitate to put us in a better room when we were not happy with the first two rooms. The hotel rooms could also do with mini bar fridges.

Partner

4/10

Poor

10 Dec 2018

Hetty

the staff were very friendly and helpful. the room that booked the two mattress that were combined were not comfortable at all. when I arrive there's was no water and load shading of which I understand unforeseen circumstances. there were huge cockroaches in my room.

Partner

6/10

Pleasant

11 Sep 2018

percy

We booked simply because we wanted to take the kids to warmbaths for the weekend and this was the closest. The other guests were loud at night the noise was unbearable even after calling reception to control the noise. This place is suitable for the younger generation who just want to have a rowdy group weekend away.

Family

4/10

Poor

10 Aug 2018

Ruth

My stay was perfect the first time but this time the hotel cancelled my bookings without letting me know.I was surprised

6/10

Pleasant

03 Jul 2018

Verified traveler

noise level and cockroaches

Partner

10/10

Exceptional

15 Jun 2018

Kusa

Lovely Get-away

Lovely Weekend get-away spot with family, and the went the extra mile of giving extra beds at no additional cost.
A big Thank you from the family and I.

Family

2/10

Poor

02 Jun 2018

Simphiwe

DISGUSTED!!!

I am disgusted to the core, was chased out before departure date, jailed and harassed because I stood my ground. My Take on it, RACIST and run down. The guest house down the road is a trillion times better...NEVER AND NEVER again....

6/10

Pleasant

13 May 2018

Verified traveler

Wifi was not available in the rooms.

Friends

2/10

Poor

07 May 2018

Charlotte

Hotel not up to standard.

This was a complete rip off for the price we paid. SO many things didn't work, it was very noisy and dirty. If the town was not full over the holiday weekend, I would have left and stayed somewhere else. Photographs are very misleading.

6/10

Pleasant

21 Mar 2018

Kaveer

Affordable but room not great

Very modest place. Positives: Affordable. Ok for 1 night layover stay. The people give great service. Nice cheap cocktails. Negatives. room we were in was definitely not great. The bathroom was the worst, tap didnt work properly, bath tub was dirty and shower curtain looked like it wasn't changed for years. No Wi-Fi in the rooms. Furniture looked very old and run down.

Family

6/10

Pleasant

22 Dec 2017

Annika

Value for money

It’s not luxury and the views aren’t great, but it’s good value for money. Staff was friendly, kids enjoyed the swimming pool and the complimentary breakfast was okay.

Family

8/10

Excellent

27 Nov 2017

Selaelo

The hotel rooms can do better with improved lighting and the cleaning of carpets can be improved or just put in tiles

Family

8/10

Excellent

03 Jul 2017

Bongi

Our stay was ok. Thanks

Family

2/10

Poor

18 May 2017

Verified traveler

Horrible place

It was booked by mistake based on pictures but huge mistake. would not recommend this to my enemy

2/10

Poor

16 May 2017

Meriam M

Low standard

We had a bad stay from the rooms basin blocked , tabs leakin,no hot water we booked 3 rooms all this rooms we had to report a problem jobs TV remote and we requested the remote we were not offered until we check out . Breakfast fast was not bad but the problem is we had to ask lots of things someone needs to make sure that they refill and we had to to wait too long for that after reporting please train your staff and maintenance people to do their job it is embarrassing to find different things than what you saw on the Internet please

Family

4/10

Poor

16 Jan 2017

Verified traveler

Maintenance needed

We had a reasonable priced room, however, the condition of the room was below average. We could see it used to be a great hotel when was maintained.
The aircon was great and breakfast was not bad , beside that I cannot come up anything that was great in our staying.
The good things were mainly the location, very close to the main attraction and
The response from room service was quite quick.

Hotel needs to be maintained.

Partner

10/10

Exceptional

16 Jan 2017

Zandile

Convenient and clean

It was amazing the hotel staff are friendly

Partner

2/10

Poor

05 Jan 2017

kweku

The room was dirty. There were cockroaches. The bathroom extractor fan was not working. There was shortage of food served for breakfast. There was no manager to listen to our complaint. It was horrible!

Family

2/10

Poor

03 Jan 2017

no more Elephant Springs

Elephant Springs needs shaking up

disappointed with Elephant standard rooms

Family

2/10

Poor

22 Aug 2016

Christo

NOT A PLACE TO EVER GO TO!!

The room was noisy to such an extent that 3 of my guests left the Saturday morning.
We paid for a room sleeping 5 and ended up having 2 people stay.
It was really unbearable with a huge fan running the whole time.
It was like staying in an industrial factory.
Their was drunk people all over the place that was running around without any clothes.
We laid several complaints but none did anything about it at all, it actually became worse the later it got.
Not a place to take your kids or family to enjoy a comfortable stay.
When this was reported to management, they lifted there shoulders and said this is what i paid for and the way things are.

Family

4/10

Poor

10 Aug 2016

Shiraz

Was not that great in terms of the hotel, many faults and service was poor.
general condition of the room was poor, need of upgrade/revamp.

Family

6/10

Pleasant

21 Jun 2016

Elias

The Elephant Springs Hotel need a revamp

The antique furnisher on the corridors of the hotel is not only an eyesore but poses a serious danger when people have to walk or run to safety during an emergency, especially at night when there is a power outage. The aircon in Room 49 was not working properly and the current TV set, which is too small and fuzzy, need to be replaced with a mounted flatscreen with access to basic DStv channels. However, the atmosphere at the hotel was nice and the breakfast enjoyable.

Partner

6/10

Pleasant

20 Apr 2016

Frank

Hotel is old but well kept and clean.In close proximity to Forever Resort

2/10

Poor

23 Dec 2015

Nicole

weekend nightmare

Rooms are so small can hardly move. No room service as advertised. Aircons faulty... definitely wont stay there again.

Partner

10/10

Exceptional

15 Dec 2015

Nichodemus

good

Partner

4/10

Poor

25 Nov 2015

Not Provided

DECENT TO SLEEP

Hotel is only ok if you want to sleep and get up and go. Basically you get what you pay for. Breakfast was decent. Had the main items you normally get like bacon, eggs etc. I will probably stay here but only after a long day at the forever resorts.

Family

4/10

Poor

17 Nov 2015

Corne

Work needed...

The service was fine, there was a small misunderstanding regarding the payment, twice, but it was resolved without a fuss. The staff were extremely friendly and helpful. The biggest problem was with the air-conditioning not working in the middle biggest heatwave in 20 years. The other issue were other guests being noisy at the pool and being asked to keep other guests in mind.

Partner

8/10

Excellent

19 Aug 2015

Rory

Relaxing

I really relaxed and the rates were very reasonable

Partner

8/10

Excellent

16 Jul 2015

Verified traveler

Value for money

Comfortable and pleasant value for money

10/10

Exceptional

07 Oct 2014

Futhi

Good

Partner

4/10

Poor

07 Jul 2014

Verified traveler

Great location

They must improve on their cleanliness of rooms

2/10

Poor

29 Jul 2013

Andre

no value for money

The bathroom was horrible. The shower head sprayed water on EVERYTHING - Including the toilet paper. Only terrestrial TV channels can be viewed, the satellite channels are of such poor quality that you cannot see anything. No fridge in the room.

4/10

Poor

25 May 2013

Ratfink

Sleep 'n Go with Really Friendly/Helpful Staff

The hotel is located in the centre of Bela-Bela. It is not the best part of this small country town in the midst of safari-land. It is close to the hot springs, restaurants and shops. The hotel is being refurbished and is not in great shape, but could be once the work is completed. It is safe and friendly. The rooms are tired and in need of work. The basin in my room had no plug, one bedside light did not work and the tea & coffee included only rooibos tea. No doubt if I had stayed longer, that would all have been sorted out the next day. I left before breakfast and was provided with a pack to eat on the road by the very helpful kitchen staff. I also did not eat at the buffet restaurant, electing instead to buy an excellent piece of fried fish at the SPAR conveniently close by. Overall I think I might stay there again if I am just passing through for the night, but I think there are B&B's in the area that currently offer better value.

6/10

Pleasant

22 May 2013

EdT

Good value for money

We were 4 friends staying in the hotel for a cycle race happening in area over a weekend. The hotel were perfect for our needs and it proved to be very good value for money.

Family

4/10

Poor

25 Apr 2013

Verified traveler

The place not clean,matrasses are worn out.The buffet breakfast promised was not served.

8/10

Excellent

12 Dec 2011

Verified traveler

Elephant Springs and Cabanas

Stay was okay and price affordable.

Plumbing in the building needs a long term solution

Wall at the back needs to be raised to provide privacy and security for the rooms on the ground floor. You cant open the curtains there

2/10

Poor

28 Aug 2017

eiji

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