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Ceylon Tea Trails

Nuwara Eliya · Sri Lanka

P.O.Box 5; HattonView location

9.8/10Excellent33 Reviews
Cleanliness9.8/109.8
Service9.8/109.8
Comfort10.0/1010.0
Condition9.6/109.6
Neighborhood10.0/1010.0
Amenities9.8/109.8
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Ceylon Tea Trails

The 26 welcoming units offer a perfect place to relax at the end of the day.

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With a stay at Ceylon Tea Trails - Relais and Chateaux - All Inclusive in Norwood, you'll be in the mountains and within the region of Sri Pada and Horton Plains National Park. This all-inclusive hotel is within the region of Ramboda Falls and Royal Botanical Garden.

Treat yourself to a stay in one of the 27 guestrooms, featuring fireplaces. Complimentary wireless internet access is available to keep you connected. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and rainfall showerheads. Conveniences include safes and desks, and housekeeping is provided daily.

Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and luggage storage. Free self parking is available onsite.

Popular amenities

Parking available
Dining services
Concierge
Laundry
Spa
Entertainment
Smoking areas

Check-in and check-out

Check-in from 2:00 PM
Check-in until anytime
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

No elevators No front desk Professional property host/manager Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in Pets not allowed

Cleaning and safety

Sanitization
Cashless transactions are available
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
    • One child 2 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • Cashless payment methods are available for all transactions.
  • Special Instructions
    There is no front desk at this property. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The host will greet guests on arrival. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Cashless transactions are available
    • Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    18
  • Spoken Language

    English

Nearby attractions

Castlereagh Reservoir 2.7 km / 1.7 mi
Christ Church Warleigh 7.1 km / 4.4 mi
Central Highlands of Sri Lanka 13.3 km / 8.3 mi
Devon Falls 20.4 km / 12.7 mi
Mohini Waterall 21.3 km / 13.3 mi
Laxapana Falls 26.3 km / 16.4 mi
Aberdeen Waterfall 28.6 km / 17.8 mi
St Clair Falls 32.5 km / 20.2 mi
Thini Oya Waterfall 34.6 km / 21.5 mi
Kadiyanlena/Kataboola Falls 39.5 km / 24.5 mi
Bolthumbe Waterfall 40.5 km / 25.1 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • hotel
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

No room details available for this hotel.

Guest reviews

What other guests saying about Ceylon Tea Trails

9.8
Excellent
33 Reviews
Cleanliness
9.8 /10
Service
9.8 /10
Comfort
10.0 /10
Condition
9.6 /10
Neighborhood
10.0 /10
Amenities
9.8 /10
19 reviews shown
10/10
Exceptional
23 Apr 2026
Maria
The location of this resort is stunning, just beautiful. The service is superb. The food is amazing. And the cottage itself was tastefully recreated. We enjoyed walking the tea trails - just expect to make an effort on the plantation hills. We also relaxed and enjoyed the hotel every afternoon. They will do anything to make your stay as perfect as possible. It was an ideal stay for us.
10/10
Exceptional
28 Mar 2026
Jocelyn
We had a very enjoyable stay, thanks to the beautiful location; excellent, friendly, personalised attention from all the staff; and delicious food at every meal - both the western food and Sri Lankan curry were superb. Our room was spacious, with all the modern conveniences and superior amenities one could need. We had a lovely walk one day and a very interesting tour of the Dilmah tea factory.
Partner
10/10
Exceptional
10 Mar 2026
John
Stunning location, rooms, facilities, food and the most friendly and helpful staff.
Partner
6/10
Pleasant
31 Dec 2025
Choon Li
The journey from the airport to the resort was long and extremely bumpy, which made it quite unpleasant. While the resort is located near the tea plantation, there wasn’t a meaningful walk-through to experience tea picking or interaction with the tea pickers. The resort itself was acceptable, though I experienced some unusual issues in my room on two occasions. On the first night of my check in, my luggage could not be unlocked until the next morning. There’s also another particular evening whereby each time I yawned, all the lights would unexpectedly switched off. It was strange and inconvenient. On a positive note, the dining options were relatively good and enjoyable. The serving staff were very hospitable and pleasant as well. Overall, the stay was average and did not fully live up to expectations.
Leisure Friends
10/10
Exceptional
01 Sep 2025
AL Nashir
Nice to relax here. Staff are all very nice
Leisure Friends
10/10
Exceptional
07 Feb 2025
Verified traveler

Amazing place!

We had an amazing stay in the Norwood Bungalow. The staff, food, setting, service, everything was some of the best we have experienced.
Partner
10/10
Exceptional
20 Dec 2024
Joshua

The best place ive ever stayed

Heaven. Perfect. Just amazing. Dont have many further words other than to dream of coming back asap.
Partner
10/10
Exceptional
24 Nov 2024
Verified traveler
Wonderful stay for two nights, driven by 1. fantastic views and locations surrounded by the nature, 2. all the great hospitality by the staff and 3. all the great activities!
Partner
10/10
Exceptional
26 Jul 2024
Sophie
Amazing views & service
Leisure Partner
10/10
Exceptional
19 Jun 2024
Branislav
Exceptional property, food and service.
It is worth traveling long distance just to be at the property.
Leisure Partner
10/10
Exceptional
09 Mar 2024
Robby
We had a wonderful stay at the Norwood Bungalow. Our room was spacious and comfortable. The bathroom was quite large and full of amenities. The meals were delicious. There were a variety of choices. The staff here were lovely and helpful. They made our stay welcoming. The tea trails around the bungalow offered amazing view of the tea estate. They were easy walks and worthwhile. If you are looking for a relaxing place to stay in Sri Lanka, we recommend staying here.
Leisure Friends
10/10
Exceptional
08 Jan 2024
Morvarid
Beautiful place slightly but overall amazing , stunning views and
Super star staff , special thanks to Janaka ,he made it so homely and special for us .
Would love to come back
Leisure
10/10
Exceptional
11 Feb 2020
Verified traveler
Everything was absolutely perfect from the grounds, the room, the staff. We absolutely loved the attention we received and would highly recommend it.
Leisure Partner
10/10
Exceptional
03 Dec 2019
alan

A very unique and special stay...

A fantastic place to stay - I could not have asked for more... love it!
Self
10/10
Exceptional
23 Jan 2026
WENDEL
Equipe extremamente prestativa e eficiente, acomodações confortáveis. Excelente.
10/10
Exceptional
04 Jan 2026
Inagaki
During our stay, we were blessed with wonderfully skilled staff and excellent facilities, allowing us to fully enjoy the rich natural beauty of the tea fields in the hill country, relax over exquisite cuisine, and experience the finest hospitality. We also found the tea tour extremely meaningful, as it gave us the opportunity to learn about the history of Ceylon tea. We are deeply grateful for the valuable experiences you provided us with. Lastly, they kindly arranged a seaplane transfer between the sister hotels at our request, and everything went very smoothly, making the journey extremely comfortable and convenient. This mode of transport can be highly recommended for guests who are short on time. Our stay was truly beyond words and became one of the best experiences of our lives.
Leisure Family
10/10
Exceptional
10 Jan 2022
Angelika

Heaven on Earth

Ein wunderbares Stück Himmel auf Erden - inmitten herrlicher Teeplantagen und alter Bäume, den See vor Augen und verwöhnt, Wünsche werden erfüllt noch bevor man sie ausgesprochen hat. Für jeden der eine besondere und unvergesslich schöne Zeit erleben möchte, der Platz um zu verweilen.
Partner
10/10
Exceptional
05 Oct 2017
shenxiao

an enjoyable and memorable experience

The bungalow which we stayed for our holiday is only six rooms. The butler and the staff provide excellent services which many luxury hotels can not do. Staying in this property, your butler has already arranged everything and you do not think about anything about your stay. What you need to do is to tell your butler what you want and he will serve you or give advice to you. Highly recommend to anyone who will visit the same place. The experience is worth your payment.
Family
8/10
Excellent
06 Apr 2016
Dorothy Wong

very exclusive. nice settings in the mountain

There are 5 bungalows operated by Tea Trails. I stayed in Castlereagh and Summerville. Both bungalows are very nice with very attentive staff.
Food is superb.
The road to Castlereagh is very bad and bumpy which made the whole experience not a pleasant one. However, the team at Castlereagh are warmer and ready to go extra miles to meet the customers' request.
We ended up leaving by helicopter to avoid 6 hours of bumpy drive....

Location & surroundings

Ceylon Tea Trails
P.O.Box 5; Hatton, Nuwara Eliya, Sri Lanka

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