Nirwana Hotel

10/10

Exceptional

07 Apr 2026

Sean Wan Yip

No shortage of activities or things to do! Room is massive and comfortable, exactly as advertised. Property-wide shuttle and buggy rentals make moving around convenient and free ferry shuttle to and fro the ferry terminal is a massive bonus. Only drawback is that some facilities in their recreational centre seem to be showing their age but everything else is great! Thank you for the enjoyable stay eitherways, no doubt great service :)

Partner

8/10

Excellent

04 Dec 2025

KIRAN

Clean spacious rooms and neat toilet. Staff were very friendly. Lots of activities inside the resort. However, everything was very expensive. It was costing like we were in Singapore. Stay was comfortable from ferry terminal pick up till drop off.

Friends_and_family Family

10/10

Exceptional

08 Nov 2025

Ingvild

Calm, luxurious an beautiful place

Partner

10/10

Exceptional

08 Oct 2025

Andrew

Good four star hotel. Nice room. Great pool and beach. Property could do with some TLC in some places.

Leisure Friends

10/10

Exceptional

01 Oct 2025

Michael

Great value, lovely people and a beautiful beach and pool.

6/10

Pleasant

29 Sep 2025

Pratyush

This is a huge property with several hotels. I think to maintain budget they have done several things to cut corner

Facilities:
- Excellent pool / great for adults and kids
- kids playroom is huge and reasonably priced as staff takes care of kids
- beach is well kept

Rooms:
- very dated , and terrible amenities. Industrial soap in showers, terrible packet coffee and cheap toilet paper
- walls quite thin so can hear neighbours

Food (only ate at NIRWANA resorts)
- terrible and very expensive even for singapore standards
- even bfast Buffett was very average and had subpar coffee

Staff is friendly but does not take initiative.

Overall highly unlikely to be back. For the price/food probably not worth it.

Friends_and_family Family

10/10

Exceptional

30 Jun 2025

Timothy Adrian Tremayne

Great swimming pool and beach

Leisure Family

6/10

Pleasant

23 Jun 2025

Ramesh

Ok property. Can do better to communicate with guests better

10/10

Exceptional

09 Jun 2025

Lay Peng

Like the peace and beautiful beach. Like the staff service.

Leisure Family

10/10

Exceptional

15 Dec 2024

Rajendra

Nice to spend good time with the family

Leisure Family_with_children

10/10

Exceptional

02 Dec 2024

Lalit

It was a quiet place. Nice beach. Clean property. Blue lake and fishing house village are good places to visit while in BinTan

Leisure Family

6/10

Pleasant

12 Aug 2024

Bradley

The property is a little run down and tired and could do with some refurbishments, especially around the pool and grounds.
The resort is very family friendly, something to be mindful of if you are not looking for this. The rooms are fine, however the noise from luggage movements in the corridors is noticeable and starts early when guests are checking out.
Highly recommended booking Anindya Spa as the treatments were great. Also every staff member in the resort that I interacted with was very friendly and helpful.

Leisure Self

10/10

Exceptional

02 Jul 2024

Aarti

Great location, private beach

8/10

Excellent

16 Jun 2024

David

Spacious hotel with great views and activities

Hotel is spacious, clean and well maintained. Love the views of the sea from the pool and dining areas. The toilets in the west wing where I stayed in were newly renovated which enhanced the stay. Due to its size, theres a great variety of both land and sea activities catering to kids and adults as well!

Friends_and_family Family

6/10

Pleasant

19 Feb 2024

TAKAYUKI

When I asked activities location, reception told me wrong location.

4/10

Poor

21 Dec 2023

Naveen

Not so comfortable premier room

Room was not comfortable. I had premier room. Still it was not upto mark. In bathing area, water was not draining properly. Washing jet was not working properly.

Friends_and_family Family

10/10

Exceptional

13 Nov 2023

SH

Friendly staff. Food options limited.

Leisure Family

10/10

Exceptional

12 Nov 2023

NAKAI

Good service

Leisure Family

6/10

Pleasant

07 Aug 2023

Jakob

Average hotel in a fantastic location

Outdated rooms and chaotic service. But really good location and pool area that brings this to an average rating

Friends_and_family Family

8/10

Excellent

15 May 2023

Sampath

The property is vast and good. The breakfast was good. However the food ordered in the restaurant “The coffee shop” wasn’t great. The fish was so dry and chewy. It was not even close to soft. The other restaurants like Kelong and Dino was better.

Leisure Family_with_children

8/10

Excellent

28 Apr 2023

Verified traveler

Comfortable place with good service. Renovations happening at some places that created some noise and smoke. Some f&b segments were closed too and on Mondays but generally the stay was enjoyable.
Would have preferred to be given a pool/beach facing room since it was quiet on a Monday but was given the back facing unit.

Friends_and_family Friends

4/10

Poor

18 Mar 2023

Franck

The beach is very dirty and no good breakfast

Leisure Family

8/10

Excellent

05 Feb 2023

Ginna

It was a great stay, even i got an upgrade during weekday, they will cover you also for free shuttle and return to ferry terminal, breakfast also had many choice, the pool also beautiful

Business Self

8/10

Excellent

24 Jan 2023

Verified traveler

Nice for a short getaway. Local transport operators can bring you to places of interest at competitive price; have their numbers handy.

Friends_and_family Family

8/10

Excellent

02 Jan 2023

Nitin

Decent property, efficient & friendly staff but very limited options for dining. I would never eat at the Spice restaurant again. No lockers in the sauna.

Leisure Friends

8/10

Excellent

12 Dec 2022

Sujatha K

The room was good. The staff were friendly and our needs were attended immediately upon request. The WIFi was bit slow and was available only in the room.

Friends_and_family Friends

10/10

Exceptional

04 Dec 2022

NITIN

Great hospitality and great people. One comment is the the restaurants on site are limited and can be expensive, a shuttle to town would ad a. local touch to this

Leisure Family

6/10

Pleasant

17 Sep 2022

Jules

The hotel had a monopoly over taxi prices which was disgusting... o could go on but cant be bothered

Leisure Family

4/10

Poor

14 Mar 2020

Verified traveler

Do not Recommend

The beach was covered in sticky tar, we couldn't go in the water or even walk on the beach. The resort also seemed dead, there was 3 or so families in the entire resort. Everything was incredibly expensive and the staff were not service oriented at all. Bad customer service, expensive resort, not a happening place.

Friends_and_family Friends

8/10

Excellent

15 Jan 2020

Kelly

Nice change before heading home

Resort is located an hours ferry ride from Singapore (terminal is close to Changi Airport). The ferry ride was pretty good but we had a few patches of rough seas. On arrival the pre arranged bus was waiting for us to take us straight to the resort and on arrival we were greeted with a short local welcome dance and drink. Check in was easy and everyone was very friendly. There were not alot of visitors at that time of year (mid Jan appears to be their slow season till Chinese New Year starts in Feb). Resort was still lovely but without the touristy vibe with half of the activities closed I guess due to lack of patronage and many places took advantage of this time to do maintenance. The rooms were basic but had what we needed. A free shuttle bus was offered to go to nearby places within Nirwana Gardens if required. We were only there 1 night. If we stayed longer we would have tried one of the golf courses there as they looked amazing and town apparantly was an hour and half away where the Temples and Elephant park was. Still a pleasant interlude before heading back home although reasonably expensive to stay too long.

Friends_and_family Family

8/10

Excellent

05 Jan 2020

John

Great escape to a breezy beach

We had a very pleasant stay at Nirwana Gardens. The room was very comfortable and spacious. The problem was the very thin walls to the adjoining room and the Chinese family that liked to get up a lot earlier than we wanted to! Other than that the room was great. The facilities at the beach could be better (chairs etc.) but the beach was very pleasant. There is a bit of tar in places but not very noticeable unless it gets onto your clothes or skin. Staff and service was very good and friendly. Overall a very happy stay.

Friends_and_family Family

6/10

Pleasant

30 Dec 2019

Verified traveler

The rooms are good size and comfortable, however the acoustic of the main door of the room is poor. We could hear people talking and kids running along corridor. We hope you can address the issue of the mentioned and the stay would be even more pleasant.

Friends_and_family Family

8/10

Excellent

22 Dec 2019

Dmytro

Great location and fantastic pool. Hard to get full info on the activities/services around. Walked for 2km to a floating bar, just to find out it's closed for renovation. The breakfast buffet was pretty good. Almost all activities are expensive and not that interesting. The dinner options are many but not particilarly impressive. The Spice restaurant was quite good, but the Italian one on site was not. Paid 20$ for a microwaved pizza. The service is subpar throughout.

Friends_and_family Family

8/10

Excellent

20 Dec 2019

Suet May

Great pool and beaches

Nice resort. Spice restaurant had good food but maybe a little pricey. Rooms were dated but clean and well maintained. Staff was friendly. Kids club is lacking a bit for kids over 5 years old and the A/C was broken so we didn’t utilise it. Pool and beaches are lovely.

Friends_and_family Family

8/10

Excellent

12 Oct 2019

Verified traveler

Trip with kids

The kids club was quite a distance away and is chargable for free play. The pool was really good however quite difficult to find a free lounger or one that had some shade.

Family

10/10

Exceptional

24 Sep 2019

Enrique

Amazing Service.

There was just too many lizards in the hallway. But overall, the experience was excellent.

Partner

10/10

Exceptional

19 Sep 2019

John

Very nuce place to stay with lots of facilities. Excellent services from all staffs. Especially pool Attendants and House Keeping staffs. Pleasant and Enjoyable stay.

Leisure

6/10

Pleasant

29 Aug 2019

Teo

Bad meal at Neydles

Average as given in survey.
Very disappointed with the Vietnam pho with wagyu beef at Neydles restaurant. The soup is tasteless. The beef is also tasteless. Priciest Vietnamese pho I ever ordered. Will never go again.

Friends

8/10

Excellent

26 Aug 2019

Verified traveler

All is typicaly nice of a typically nice resort in a verry nice setting. But, they do take to the extreme the business model of cheap (ish) rooms but gouge on the F and B. USD9 for a can of beer (at least bring me a bottle), USD10 to put my bicycle on their free shuttle bus, USD22 for taxi ride from the resort that cost me USD13 to the resot, and of course the old favorite 10% service charge.

Leisure Self

8/10

Excellent

19 Aug 2019

Verified traveler

The property is very well maintained, the food is excellent and there are a lot of possible activities that can be made. Personnel is lovely.
However prices of whatever is sold within are (just my standpoint of course) too high (e.g. food, items at the mini-market and activities). The traveller should gather relevant information on associated costs so not to have surprises once there. Such costs are not avoidable as it is not easy/convenient to get out of the resort.

Leisure Partner

4/10

Poor

13 Aug 2019

Geok hwa

Unhappy bintan short trip

weather too hot
prices too high (especially food)
food not good (at Spice restaurant -burnt satay, naan, overcook fish, no otah)
not enough day and short tour trip and taxi
bowling area aircon not cold, toilet tap not working
hotel's swimming pool, beach, spa is good. Eco safari is good
hotel check in 3pm is very late and check out at 12pm ? should be 3pm also
this checking in/out must be improved
Ferry service not enough for day trip return
no one guide us to emerald lounge at departure jetty (as late ferry and we carry
sleeping kid and luggages,Very tired and unhappy)
please promote more ferry and hotel booking package for family for our conveniences

Family

8/10

Excellent

04 Aug 2019

Verified traveler

The staff is friendly and they speak good English. The bed is firm and nice. We had a very good rest in the night. The Wi-Fi reception is also good and we were able to watch Netflix in the room. The pool overlooks the sea and the beach is clean. There are ample deck chairs for guests to laze around the pool. We had a most relaxing stay at the resort. It will be nice if there is shuttle service to Tanjong Pinang, the city area.

Leisure Partner

10/10

Exceptional

23 Jul 2019

Verified traveler

Really good place for vacation.. Nirwana hotel best.

Leisure Partner

4/10

Poor

18 Jul 2019

Verified traveler

They just want to make money, as much as possible. All is chargeable.
Food is double the price compared to Singapore (incredible).
My daughter lost her mask in the water middle of the ocean during snorkeling. They have charged 25S$ for replacement, the mask was just old and had been probably used since years by hundred other tourists.
Many plates and bowls at breakfast buffet are not washed properly and i could find rest of food stuck.
The rooms are old and wifi very poor in rooms.

Leisure Family_with_children

10/10

Exceptional

17 Jul 2019

Lee

Watersports & sports activities is good & has variety.

Leisure Family

8/10

Excellent

05 Jul 2019

Yu cheng

Dated resort but friendly staff

Resort looks a bit dated. Staff were friendly. There are no food options, other than overpriced ones at the resort. Good getaway for 1 or 2 nights.

Partner

10/10

Exceptional

28 Jun 2019

Verified traveler

Staff were extremely friendly and professional. One negative thing was they decide to. Cut the grass at 2 pm while everybody was taking an afternoon nap.

Leisure Family

8/10

Excellent

22 Jun 2019

JK

very big resort with many f&b options. various activities to keep you entertained.

Leisure Family

8/10

Excellent

20 May 2019

Verified traveler

Good property for short holidays with friends n family

Leisure Friends

10/10

Exceptional

02 May 2019

Verified traveler

We stayed a night for a family trip. The pool and the view from the balcony was wonderful, the staffs were friendly and helpful. There are dancing performance as well. There used to be elephants but they were moved to a nearby safari, we saw some small animals such as fish and chameleons. We enjoyed the pool, Kayaking, horse riding and archery during our stay, but there are also bunches of other activities and the place is huge, my 8-year-old son said he wants to call it a dream hotel.

Leisure Family

8/10

Excellent

02 May 2019

Jill

Although the selection of activities was great, the Facilities could do with an update. The price of food in the restaurants was very high and may prevent us from visiting again.
Staff was very friendly and helpful. Especially Robby in the activities center.

Leisure Family_with_children

10/10

Exceptional

22 Apr 2019

IvanWong

Room is comfort and clean but the wifi in the room is very weak.
Facility are well maintained.

Leisure Family_with_children

6/10

Pleasant

21 Apr 2019

Verified traveler

Disappointed

Sea water is not clean and polluted with tar. Facilities are quite run down and many not operating. A lot of mosquitoes. Buggies are always fully booked. A bit disappointed as price is not low.

Family

10/10

Exceptional

08 Apr 2019

Mahesh

Nirwana Garden is just 15 minutes from the ferry terminal. It’s large and well laid out and the staff are very friendly and helpful. It has its own stretch of beach, which is kept clean, despite the junk brought in by the tide. They have a nice range of adventure sports, but we just chilled out. Our room was large and comfortable with a lovely sea view.

Leisure Partner

8/10

Excellent

01 Apr 2019

Verified traveler

Staff were very helpful friendly & welcoming .
Beautiful location close to the beach lovely pool area

Leisure Family

6/10

Pleasant

24 Mar 2019

LIM

VERY EXPENSIVE PLACE TO VISIT

Room, amenities, service good but everything \"very expensive.\" 5 person per simple meal cost $100.
A bowl of noodle cost $15. A 1.5L bottle drink cost $6...they still want charge 21% tax. Not worth visiting this place..Will never go again

Family

8/10

Excellent

24 Mar 2019

Verified traveler

Hmm

The hotel’s service was excellent. However, some aspects the facilities need improvement. For instance, the room’s wifi/internet connection was really, really slow. Like 0.0x Mbps. Also, there’s oil pollution on the beach and our feet were stained in tar after a short beach walk.

Family

10/10

Exceptional

22 Mar 2019

Kelsey

Lots of activities to keep you busy throughout the day.

Leisure Partner

10/10

Exceptional

18 Mar 2019

Verified traveler

Wifi slightly slow but usable. Good service and have lots of activities like bowling, night movies, pool etc, but food pricing is a lil overpriced.

Partner

10/10

Exceptional

07 Feb 2019

Mohd

Nice cooling place, friendly staff n good service.

Family

10/10

Exceptional

07 Feb 2019

WARREN

awesome break from SG

Great little getaway with missus from SG over CNY. its not cheap. but its worth it. Myan Sari area is near maldives quality. resort life is the best.

Partner

6/10

Pleasant

06 Feb 2019

RAIN

Nice view, but facilities slightly bad. Food is super expensive.

4/10

Poor

31 Dec 2018

Verified traveler

We visit Nirwana resort every few months it’s our goto place. Since it was a special place we decided to spend our new year there. However, this time the experience was horrible.
1) they gave us a room with adjoining door and we could hear the person fart, scream and eat! We could also smell his food
2) then we ordered food at the Dino bar and the staff was rude saying that everyone is busy preparing for the New Years party that would be at night
3) we went in for 90 mins massage each and I came out with bruises on my thigh and arm! It’s the most terrible so experience ever! I emailed the spa tried to reach them but no response. They really don’t care
4) we requested for late check out, we were willing to pay for it but 4 different people keep calling and asking the same thing.
We were really disappointed with this experience

6/10

Pleasant

31 Dec 2018

Verified traveler

Hotel needs refreshing and more maintenance. Quite old. Good Facilities but which need to be looked after. Breakfast and Restaurant Food just average.
Upside of the hotel, offers good access to the beach and beach-front is pleasant.

10/10

Exceptional

29 Dec 2018

Verified traveler

It was worth the money and there are multiple activities available within the resort.

10/10

Exceptional

29 Dec 2018

Shaf

Great beach, very helpful and friendly staff! Old hotel but well maintained and clean.

10/10

Exceptional

19 Dec 2018

Verified traveler

Nice hotel, nice swimming pool and close to the beach. Very good food in all restaurants. Kelong Seafood very, very good.

8/10

Excellent

18 Dec 2018

Verified traveler

Hotel was close to beach and provided good scenic views. Room was comfortable and service was excellent. Only suggestion is that room service food menu could have included some Indian food for those not comfortable with other cuisines.

10/10

Exceptional

18 Dec 2018

Tan

Though it was a short 2D 1N stay , our family of 3 have a wonderful and relaxing time. Kudos to the great service from all your staff. And the food in Dino is great.

Family

8/10

Excellent

14 Dec 2018

Verified traveler

Food expensive not no dinning ala carte on weekend.

8/10

Excellent

13 Dec 2018

T.How

Friendly and helpful resort staff. Nice beach. Enjoyed our stay. But food choices limited and prices can be more affordable.

6/10

Pleasant

11 Dec 2018

Verified traveler

Aircond not cold, maybe spoiled. Never repaired . Thanks

8/10

Excellent

11 Dec 2018

Verified traveler

Hotel is close to the beach while have ample facilities in the resort.
Food can be overpriced while portion is small.

8/10

Excellent

22 Nov 2018

Xinhui

Hotel staff are friendly, always wearing a smile while we approach for enquiries, room is clean & the bed was really comfortable too. Everything was good except for the price of food which i personally think is overpriced for everything

8/10

Excellent

22 Nov 2018

Verified traveler

Staff is nice. Rooms and facilities can be improved - slightly worn out and dated. Wifi is pretty bad in the rooms.

8/10

Excellent

11 Nov 2018

Allison

It is an older hotel the room was nice however the public washroom near reception and the pool are in need of serious renovation and cleaning as they were quite unclean compared to the parts of the resort. It was disappointing that at lunchtime by the pool you could only get buffet. If you have buffet breakfast and want to partake in the Saturday night BBQ buffet 3 buffets in one day. Which means if you want to have a snack you need to leave the pool and go to the upstairs dining option which is unfortunate. I hope the hotel will rethink the only serving buffet lunch at the poolside restaurant. I couldn’t even get French fries with a beer which was all that we wanted.

10/10

Exceptional

10 Nov 2018

Verified traveler

Good weekend getaway

It's a nice resort and they are honest about the tar on the shoreline sand. They do provide cooking oil to remove it (or bring baby oil with you for a nicer scent). Be mindful of the jellyfish. The pool is nice if you want to stay away from the sea. Very big grounds - lots of restaurant choices you can charge to your room. Transfers from/to ferry are streamlined. Good weekend getaway.

Family

4/10

Poor

02 Nov 2018

Stu

The resort is miles from anywhere and you are stuck with their inflated prices for everything. Has a nice pool and the beach looks great but my feet got covered in tar. Also jellyfish warings re swimming in the sea. Most facilities were closed and although i paid for 2 nights, i only stayed one. Much prefered Batam where everything is cheap

8/10

Excellent

31 Oct 2018

Vic

The staff were really nice. Helping us when we missed the shuttle. And every single question we have. But the room might need renovation. Looks quite old and not fresh

4/10

Poor

22 Oct 2018

Verified traveler

No value for the money.

Frontdesk was not upfront in telling that the room is not yet available upon our arrival. I have to come back at least 3x to check and each time they give different alibi. They allowed for a late check out though. Asked front desk how to go to the mall and was instructed that there is a 3rd party shuttle that can bring us there. Ended up brought to no man's land and not to the city. A newly build commercial place with no customers. Again, frontdesk was not upfront.

They don't change your towels. Have to ask housekeeping.

Place is good to relax but food is expensive. Buffet breakfast is good. One time at lunch, I ordered seafood vermicelli. The seafood is exactly 4 pcs, worst than Singapore hawker centers. No quality control.

Family

8/10

Excellent

15 Oct 2018

Verified traveler

A great stay. Definitely recommend.

A great stay. The rooms were clean and big and nice. Had all the usual facilities - kettle, toiletries, safe box, tv etc. The swimming pool is huge and was really nice as well. There is kids pool as well. Lots of activities around - horse riding, elephant ride, air rifle, bowling, etc. There is a kids club for kids to spent time, which has foosball, face painting, TV, colouring etc. There are water activities available as well. Of course, everything is additional charges. Whether you want to just relax or have a fun filled day with lots of activities, you can do both here. The beach was surprising good with clear water and white sand. Had a great stay and will probably go back again soon.

Family

8/10

Excellent

12 Oct 2018

Kumi

Great family stay.
It was nice experience with our 2 and 1 year-old daughters to stay in this hotel. Big size children’s pool, elephant shows and rides, kind atmosphere of the staffs...

8/10

Excellent

11 Oct 2018

Verified traveler

I loved the setting. The beach was beautiful and pool and grounds were pleasing and well kept. But, many things could have been improved out of sight with just a bit of care and attention. You had to pay extra for all amenities ie, perhaps table tennis and pool tables could be free, along with canoes?? The staff were generally unhelpful and unimpressive, lots of the amenities etc were under maintenance, and the whipper snipper was cutting grass all day long from 8am and the rooms were not very quiet with the music from the Dino bar at night (not peaceful). The rooms took a long time to check in...I waited til after 3 for one of my rooms. But, overall, a lovely place, and with some TLC, could be a very very beautiful place to come from Singapore, regularly.

8/10

Excellent

10 Oct 2018

Sok Yuen

Helpful and but cleaning have to improve.

Resort's facility was good, everything I give 4star rate. Only the sofa had bedbugs. My husband has bitten so badly on his leg and butt after he sat there for last night we stay. That's a nightmare to two of us. Hope report cleaning staff will take note.

Partner

6/10

Pleasant

09 Oct 2018

John

Many facilities in a big resort

Going to the Nirwana out of peak season means that some of the restaurants are closed. We arrived on a Sunday and stayed for 2 nights and ended up eating in a different resort for the second night as the food was so disappointing. The floating bar is also shut.

4/10

Poor

08 Oct 2018

Verified traveler

very old hotel

The indoor dining serivce is very terrible. The attidute of staff is not poliet.

6/10

Pleasant

08 Oct 2018

Deepak

Not value for money. Happy to pay that extra bit to go stay at angsana for a better couple experience. Kids would love it. Couples would not. Food at spices and neydles is amazing. Only spices has decent menu for vegetarians

Partner

6/10

Pleasant

02 Oct 2018

TJ

Disappointment Holidays

The breakfast is below average, The food is horrible.

There are many broken glasses on the beach.

4/10

Poor

29 Sep 2018

Rosalin

Check-in was really slow. Over all hotel feeling dated and worn out. Room lighting is insufficient. We stayed inin a one bedroom suite but there's only one TV eventhough there's room for 2tv. Tea coffee facility is basic. Where's nespresso machine? Room rate is the same as Grand Hyatt Singapore but what we get only 2 stars facilities, real rip off. Very disappointing.

8/10

Excellent

28 Sep 2018

Hwee

Beach and Infinity pool surpasses my expectation!

First time to Bintan and Nirwana left me a very good impression. Greeted by professional and friendly staffs throughout and the room was comfortable and pleasing. The resort had a very nice Infinity pool. The beach was excellent too. Much better than the beach at Plaza Lagoi. Do check out Mayang Sari's beach also. The buffet breakfast meets expectation too. Price at restaurants and mini mart on site are on the high side as compared to other parts of Indonesia but their food quality and quantity is satisfactory. Overall i enjoyed my stay at Nirwana more than i could have expected.

8/10

Excellent

25 Sep 2018

MrG

This is a place worth a stay and getting there is reasonably easy from Singapore, having said that the transport information overall was a bit vague.

Decided to book a premier room which looks towards the pool. The room was a bit outdated and brown, but appeared to be recently renovated. The bathroom was brand new and very modern.

The restaurants were great and the service excellent, great atmosphere – pool area dining was a bit rustic, but that’s how I like it.

Breakfast was ok, typical buffet for Asia.

The pool area was exceptional and as is as good as the photos in the brochure. Had a pool bar, lots of swimming areas, lots of loungers spare. Had a great lawn area and lots of hammocks.

Beach was good but had some tar. Had lots of other sports activities available if that’s what you want.

Place also has a modern 10 pin bowling alley.

I had been to Bintan Island before so I knew about the ferry from Singapore. Trying to find information how to book the Ferry and then get from Ferry terminal in Bintan to the resort seemed difficult, however upon arrival at the Ferry terminal a bus drive had my name on the list of people to pick up - so was all good.

I will go back again.

8/10

Excellent

21 Sep 2018

SUSAN

nice resort with really good and relaxing environment.

10/10

Exceptional

17 Sep 2018

Verified traveler

Bintan

Great place for short family trip, my twins loved the pool and activities within the resort.

6/10

Pleasant

02 Sep 2018

Verified traveler

Old property, close to the beach, good food options

Family

8/10

Excellent

25 Aug 2018

Verified traveler

We liked this hotel. We had a nice relaxing time here (exactly what we wanted!). We were also pleasantly surprised with all the activities on offer on the resort grounds. The staff were also very friendly, helpful and courteous at all times. We'd definitely stay again.

8/10

Excellent

21 Aug 2018

Verified traveler

Confortable stay!

Confortable stay. Can reccomend to friends.

Family

8/10

Excellent

18 Aug 2018

Verified traveler

Rooms and service was good but the resort center and shared facilities need an upgrade.

10/10

Exceptional

12 Aug 2018

paul

Had a great stay as usual, this is a good resort and is also very 'safe', has moderate prices and good food and entertainment. Would stay again in a heartbeat.

4/10

Poor

10 Aug 2018

Verified traveler

Not a 5 star

Could not swim in ocean due to jellyfish and tar.
Hotel and in particular rooms were dated and in need of renovation.

4/10

Poor

08 Aug 2018

Steve

This place is a bit lame.

The Hotel did not impress us at all. The room itself was fine. We had a suite and it was very large. The shower was tiny for the size of the bathroom. The food was only \"ok\" and certainly nothing to remember. This hotel 'tries' to represent itself as a premium resort but fall far short. The activities were lame. At first glance there is a lot to do but when you really look at what they are offering it is all kind of crap.
The thing that bothered us the most. They have a very nice group of local musicians and dancers that welcome guest when the bus (with ferry passengers) arrives. They play for exactly 47 seconds! yes we timed them. After that they sit around the lobby for an hour and wait for the next bus and play for 47 seconds. The rest of the time they are sitting around the lobby looking at their phone. It would be nice if they were there as entertainment or ambiance for the hotel guests instead of a fake greeting.
There was also a very loud group of people in the room below us having a party. They were playing music, singing, screaming and obviously very drunk. We had to call the office to get someone to tell them to turn off the music at 12:30 am. The hotel staff should have done something provocative instead of waiting for a complaint.

Family