Name: Rosanna's Pension
Address: Hama Street, Masagana, Palawan, 5313, PH

8/10

Excellent

12 Oct 2019

Verified traveler

Location and view! Rooms are quite small but view is amazing! Overall the property is good for what you pay for.

Leisure Partner

6/10

Pleasant

08 Jun 2019

Verified traveler

electricity problems

the electricity was down 4pm on our third day
they used generator
generator can support air conditioner

3am on our last night of stay I woke up in sweat, the airconditioner unit was not working again

the staff gave me an electric fan

Partner

8/10

Excellent

07 May 2019

Brian

Good location.

Great location. We got a million dollars view from our room. Most of the staff are friendly.

Friends

6/10

Pleasant

07 May 2019

Stephen

The hotel is in dire need of a make over. Th owner should reinvest some of that high room rate ( for the condition of the room) into new shower head, or toilet paper holder and maybe some small shampoo and conditioning. If you book, insist on room 11, otherwise you get view of coconut tree.

Leisure Partner

10/10

Exceptional

26 Jan 2019

Verified traveler

The hotel is good the room is let a bit small, and also the have to put small refrigerator instead of the small shelf. But the location is perfect!

10/10

Exceptional

26 Jan 2019

Verified traveler

The Hotel is perfect the location as well , the staff is good also !

10/10

Exceptional

18 Jan 2019

Verified traveler

Great place! We really loved our room and the staff!!!

6/10

Pleasant

29 Dec 2018

Benjamin

Over priced

Small rooms. Bathroom needs a good clean. Grouts all black. Shower heads mouldy. No WiFi in the room. Bit over priced for what it is !!!

Partner

6/10

Pleasant

02 Dec 2018

CONOR

El nido

Friendly staff, just never understood why toilet paper was never replenished :-( without requesting it. Nice views of the local bay/harbour area.

Partner

8/10

Excellent

06 Jul 2018

Pi

Close to the beach

10/10

Exceptional

21 Apr 2018

Jonathan

Completely satisfied

Awesome!

Partner

10/10

Exceptional

01 Apr 2018

Paul

Relaxed stay in El Nido

Hotel was clean and very reasonable for the price. Short walk to the restaurants and beach front. Staff helpful and friendly.

Partner

10/10

Exceptional

26 Mar 2018

Anat

The team were super nice. The lication is great.

Partner

10/10

Exceptional

27 Jan 2018

jane

bay-side hotel - basic, clean and helpful.

Great hotel, our room faced the beach. Rooms are basic, with a wet bathroom (which is common across Asia), breakfast is also good. Good location away from the main noise of El Nido. This was my second stay at Rosanna's.
They do have rooms that do not face the beach, so just check what you're booking. Reading other reviews, its clear that some people come to El Nido expecting city-level service and facilities. El Nido might be 1 hour flight from Manila, but its still remote, with limited and under developed infrastructure--power, sewerage, electricity, internet, roads, health services.

Family

4/10

Poor

08 Jan 2018

Candy

The only good thing is the view from the balcony

We booked this hotel in March 2017 via Expedia for stay from 1-3 Jan 2018. When we arrived at the hotel, the staff could not find our reservation. She tried to search our booking reference number, name and even in cancellation lists but without success. She told us to call Expedia to sort out the problem. With no other options, we had to make an international roaming call to Expedia. The staff at Expedia were going back and forth with us and the hotel, giving other reference numbers for the hotel to search but still nothing. All this time we had to talk to different people from Expedia and hold the call while they contacted the hotel. The call lasted more than 30min which we were billed about US$60. Although staff from the hotel and Expedia were trying to help but we were not satisfied with their method. When we told the staff at Expedia to call us back once they had sorted out everything, they just kept on telling us to hold. The hotel staff also looked very confused and didn’t know how to deal with the situation. They did offer us to check into another hotel and give us a cost difference refund if that other hotel costed less but could not give us an answer to what if it costed more..? It was just a very frustrating situation. In the end, with our luck, one of their guest checked out earlier than expected, so we eventually got the room we wanted. The room had a nice balcony with the view of El nido town and the sea. I will never book through Expedia again. Bad experience!

6/10

Pleasant

18 Dec 2017

Anna

Good place near the beach.

It was good. But the smell from the toilet if you let the door open is horrible. The room she give us is room 9 so the view is coconut lol but i see half of the beach even I pay for beach front.

8/10

Excellent

19 Nov 2017

Steven

Ideal hotel to bookend El Nido Paradise tours

This is a comfortable hotel within steps of the El Nido Paradise tour boats (and their office, and restaurants)...That means ultimate convenience -nothing between you and the beach but your patio and immediate access to rest (and quality air conditioning) when you complete island hopping.

As of our visit (yesterday), wifi was based out of the lobby -not the rooms- but we had a room near the lobby and that gave us fairly reliable signal.

8/10

Excellent

18 Oct 2017

Kevin

Great location & very clean room

This hotel is in a great location of El Nido and it is a very clean and well kept hotel. The staff was ok and the breakfast was good. This hotel is directly on the beach and has beautiful veiws of the sunset. The rooms are very clean but a bit small but it was ok.

6/10

Pleasant

09 Sep 2017

Verified traveler

Traveling

No refrigerator in room. Air conditioner didn't work well. The view was great and direct access to beach is nice. Great view from balcony. Breakfast was good. I'm

2/10

Poor

21 Apr 2017

Verified traveler

Overpriced dump facing party beach

This was one of the most expensive hotels in town, presumably because of its position on the beach. Otherwise it was squalid; the bathroom smelled like gingivitis at all times. It's a cheap hostel at hotel prices. When the power goes out, as it often does in el nido, the hotel generator isn't strong enough to run the air conditioner. Being on the beach is a bad idea in el nido. Your room is open to people walking by and the deck is shared. Not secure, and at night the nearby disco thumps in your ear. There is no reason to pay a premium for this place; much the opposite.

6/10

Pleasant

04 Mar 2017

esther

great location

the location was great but the restroom needs shower curtain everything gets wet when u take a shower

Family

8/10

Excellent

03 Mar 2017

Xenia

A nice beach front hotel

A pleasant stay at this hotel. Friendly and accommodating staff. Nice and reasonably priced breakfast.

8/10

Excellent

16 Feb 2017

Lee

Clean room with a beautiful view. Was disappointed to find out the shower didn't have any hot water. Wifi only worked in the lobby. Good experience overall

Partner

6/10

Pleasant

12 Feb 2017

Verified traveler

Room double booked, resolved eventually

We booked a beach front room (at extra cost) 6 months before our stay, when we arrived we were told that the room was unavailable due to a plumbing issue. Alarm bells rang, I had read a similar review about them before. We questioned this as all of the beach front rooms were obviously occupied and eventually the staff admitted it was a lie and they had sold our room to someone else! With the support of Hotel.com and after lots of complaining at the hotel we were given the room we had booked, compensated for their mistake and we had a lovely time. I just want to warn others, if they try to say that there is a fault with your room you should question this as it's possible not the truth!

Partner

10/10

Exceptional

11 Feb 2017

Mac

Gorgeous hotel

Our stay at Rosanna was excellent, easy access to the beach. From the balcony you can watch the sunrise and sunset and hear the breeze and waves from the ocean. Highly recommend you hotel.

Partner

6/10

Pleasant

10 Feb 2017

Verified traveler

Friendly staff, Clean basic rooms, beautiful beach

We visited as a couple. Located near the end of the busy El Nido strip, a short walk to the nearest restaurants, cafe's, bars and shops- plus a super pancake shop at the end of the road. Beachfront- the sea crashing literally meters away from the balcony. Clean hotel, friendly staff. The upper level rooms were much nicer and quieter than the first lower level room we were in. The drainage in the bathroom of the lower level room 7 not great and smelt, luke warm showers which drenched the whole bathroom- could do with a shower curtain in both rooms. For the price, free wifi (although a little slow) and location, you get what you pay for. Id stay again in the top level floors.

8/10

Excellent

07 Dec 2016

Maribel

Great for El Nido

We had a great stay here. It's less than a 5 min walk to where all the boats for the island tours are. They have wifi, which works on and off. Hot and cold water in the showers. They don't have a secure safety box. There is AC, but not TV in the rooms. (We didn't need it anyway!) Staff was very helpful and nice. They helped me arrange my transportation to and from the airport. It's definitely worth it for the price, including location. Beach side! The bathroom pipes smell a bit, not to harsh, only noticed while brushing my teeth, but besides that great place. Didn't have any encounter with mosquitoso.

8/10

Excellent

14 Nov 2016

Jake

Great location, friendly service, average room.

The location was amazing! We could see the ocean from our bed, listen to the waves as we fell asleep, and walk to all the restaurants along the beach.
The room itself was basic and there was no wifi in the room, but there was wifi in the lobby, and the location certainly made up for it.
Overall it was very pleasant and we would stay there again.

Partner

6/10

Pleasant

01 Nov 2016

Justin Abraham

I felt for the price that we paid the room could be better. But the location is great. Everything is walking distance.

Partner

2/10

Poor

30 Oct 2016

Thomas

Falsely advertised

I pre booked this room for four nights. That was a big mistake. My fiance and I checked in and amedeitly regretted it the room was small and no television they advertise Wi-Fi like it is in the room's but only in the lobby. Also they advertise hot water in the shower but they didn't say it is solar heated . We checked out the next morning and found much better lodgings . Overall I would not recommend Roseanna's pension .

Partner

6/10

Pleasant

14 Oct 2016

Lainey

Overpriced but great location

For the price we paid, it could have been better. One woman at reception just barely did anything any time we asked for something; it was always just enough to get by. The air conditioner turned off in the middle of the night the first two nights. I was explained this was because of the \"Brown Outs\" (the electricity on the island shutting off), but I still had power in my room at that time. After going to reception and complaining twice in the middle of the night, they explained that the lights were on the generator but the air cons were not. I said for the price we pay, the air cons should also be on the generator. I was afraid it was an easy way for the hotel to save some money by shutting off the air cons and blaming it on the brown out (though the lights throughout the town were still on). After I complained, our air con didn't shut off the next two nights.
We stayed in the older building, and the inside of the room was run down. The sheet on the bed instead of the cover was surprising. We asked for at least an extra sheet, and they gave that.
The location of the hotel was perfect, though! There are other options that looked great right next to this place. We will return to El Nido, but not to this place.

Family

8/10

Excellent

28 Sep 2016

editha

This is my second stay here in Rosanna's and I just love the place, quiet &a romantic. All you hear when you sleep are the waves which are pleasant to the ears...

Family

4/10

Poor

01 Jul 2016

Chris

You Pay for the View.

The pension sits on the main beach with a great view from the upper rooms. However during our 3 night stay the power failed to work 2 separate days. The wifi only works downstairs in the main area and it barely works. The rooms are nasty and air conditioning is always out of service. Be careful. You are paying for the view.

4/10

Poor

22 Jun 2016

Anon

On the beach, but a pretty typical El Nido hotel

Easy to find and on the east side of the beach. 5-10 min walk to the other side of El Nido beach to get to Artcafe etc. Staff happy to provide extra towels and umbrellas for the rain.

However room wasn't clean when we checked in, bed was uncomfortable, and bathroom drains smelled. First morning there was a group of about 15 women having breakfast at 6.30am, and they were VERY loud. We had been travelling for 2 weeks and hadn't slept properly the previous 2 nights, so this killed us. Also every day around 3.30, a large group of school kids hang out on the beach in front of the hotel. It seemed one of them is the daughter of the owner. Not a massive issue, as the kids are generally well behaved and friendly, but they're quite loud if you want to chill on your terrace or on the beach.

Overall, I think Rosanna is pretty typical of El Nido. You are not going to find luxury, and for the price it's probably unfair to complain. But I did hope for more than we got!

6/10

Pleasant

08 May 2016

Airida

Average place

Every evening they had problems with generator and AC wasn't working. Small room and bed wasn't comfortable. Not really clean hotel. No Wifi in rooms, only in the lobby, but barely working.
But Staff were nice and polite. Quite good for a price.

Partner

10/10

Exceptional

07 May 2016

Verified traveler

Amazing views and good location

I was afraid about some reviews, but definitevely if i come back to El Nido i will stay in Rossanna pension. It was more than we expected

Partner

10/10

Exceptional

01 May 2016

Mohamed Arshad

Lovely beach rooms!!

The view from the seaside rooms is excellent!!

8/10

Excellent

26 Apr 2016

Verified traveler

Simple and close to everything.

We stayed 6 nights. The room was small and simple, had AC and a balcony which over looked the water where all the boats dock (this and AC were the best parts about the hotel.) The wifi did not work the whole time we were there, but you don't go to El Nido to be connected so we didn't care. The hotel was far enough from the bars where you couldn't hear the music, but close enough to walk to. The town is small so it was easy to get to everything. We chose this hotel because it was one of the few which had AC and electricity available all day whereas most hotels turn off power from 2-8pm. The staff was nice and always said hello. Also, they only clean your room if you leave them your room key. The only thing we didn't like was the bathroom, which smelled like a public restroom. We would stay here again.

Partner

8/10

Excellent

19 Feb 2016

Azy C

Lovely Views

We stayed in the new block upstairs .. Amazing views .. Breakfast is a big disappointment .. Not included the high room for what it is .... No wi fi in the rooms .. If it wasn't for the breathtaking view from our sea facing bed ! Wouldn't have stayed here.. Get used to the smell on the beach and the bathroom .. Were advised not use the tap water for rinsing your mouth ... Couldn't fault the staff they were exceptional and helpful at all times of the day or night ...

10/10

Exceptional

07 Dec 2015

Juliana

Nice front desk staff. Room was clean and view was incredible. Some bugs in bathroom but didn't bother us.

Partner

8/10

Excellent

10 Aug 2015

Elsa

great location. nice view

Me and my daughter enjoyed our stay at rossanna's pension. It's a basic accomdation but the view is great from our upper level room. For travellers who's main activity is island hopping this is a great place

Family

8/10

Excellent

18 Jul 2019

Melody

喜歡房間陽台的無敵海景，還有離沙灘超近，設備小巧。

Leisure Partner

8/10

Excellent

03 Jun 2019

Verified traveler

tolle Aussicht!!! direkt am Strand!!!
! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! !

Leisure Partner

8/10

Excellent

11 May 2019

SEBASTIEN

Cool pour le centre

Super placé pour rayonner dans le centre. Clean et pratique avec vue directe sur plage

Partner

8/10

Excellent

16 Aug 2018

Yui

the location is great, the staff is friendly and helpful. u may have your breakfast in the balcony looking at the beautiful beach right in front of u. the hotel is a bit old, but its a good deal with such a low price.

Friends

8/10

Excellent

27 Mar 2018

Verified traveler

Hôtel propre et bien situé

Nous avons séjourné 2 nuits dans cet hôtel dans une chambre située au rez-de-chaussée avec vue sur mer. Les chambres sont propres et l’établissement est très bien situé à proximité des commerces et restaurants.
Il y a un petit balcon privatif très agréable avec une superbe vue et le personnel est sympathique.
Par contre, un wifi de qualité moyenne accessible uniquement dans le hall. Des nuits un peu bruyantes car des jeunes écoutent de la musique sur la plage contre l'hôtel.
Cependant nous sommes satisfaits de notre séjour.

Partner

2/10

Poor

18 Mar 2018

rafael

Ratos nos quartos, fujam dessa pousada nojenta

Hotel bem localizado, na frente da praia onde partem os passeios. O atendimento na recepção é bem frio, pouca atenção. Ficamos em um quarto de madeira, o quarto é ridículo, muito sujo e da para ouvir qualquer um passando pelo corredor ao lado ou no quarto de cima. Podia ouvir o ronco do vizinho de quarto. Mas o pior foi que encontramos um rato no quarto e ao avaliar a minha mochila vi que ele havia mordido algumas barras de cereais. Experiência terrível, pessoal da recepção não quis nos trocar de quarto e não achamos outro hotel livre.

Partner

10/10

Exceptional

08 Feb 2018

Verified traveler

Good Location！

Good!

10/10

Exceptional

01 Feb 2018

Cédric

Superbe pension !

On ne peut pas etre plus près de la plage, car l'hotel est SUR la plage ! Un bonheur ! un hotel sympa, qui a ce petit coté aventure avec des terrasses en bois, une chambre en bois et bamboo. La vue sur la mer est un très grand plus ! Le petit déjeuner servi sur la terrasse en admirant la plage et l'eau, que demandez de plus ?! Le personnel très agréable. Attention wifi catastrophique. En bref, Une très belle expérience !

Family

4/10

Poor

13 Dec 2017

HSING-HUNG

wifi is slow. and place is not as clean as it should be.

Partner