Hotel K

10/10

Exceptional

27 Apr 2026

Aya

I really can’t explain how gorgeous is this hotel! It’s so perfect from A-Z! The staff, cleanliness, food, atmosphere, room and everything was perfect and we had a great time! 😍 this was our first time in Cancun and it left absolutely great memories. We are definitely going back 💃

Partner

10/10

Exceptional

27 Apr 2026

Jongkon Phukate

Very nice

Friends

10/10

Exceptional

27 Apr 2026

Christina

Entertainment was mid at best.
Not sure who is in charge of Entertainment but definitely need help. Also there was no music at any of the bars, who does that. The lounge bar should have at least a digital juke box with a variety of music. Maybe next time I'll take my own music 🎶 👎

Partner

8/10

Excellent

26 Apr 2026

Hussein

Clean room, if you book an ocean view make sure u are facing ocean view and not sided. Great and friendly staff. Great food especially the french and Italian ones. Nice shows every night at the theatre. Pool okay but ocean was great! Overall I loved it

Friends

10/10

Exceptional

26 Apr 2026

Tyler

Was my first time in Cancun and went solo! Had a great time! Just wish I would’ve stayed longer cause those excursions wore me out!

Self

10/10

Exceptional

26 Apr 2026

Kirsten

Cleanliness; those ladies were always mopping in the entryway!

Family

10/10

Exceptional

25 Apr 2026

Samantha

This resort is the one & only resort I’ve reviewed on here just because I feel like it deserves the hype! Staff was always so wonderful, kind, & helpful. The whole resort is STUNNING & so clean. We did the Elite club which was worth it to us for the private pool & cabana. The drinks were TOP NOTCH. By far the best inclusive resort I’ve been to!

Partner

8/10

Excellent

25 Apr 2026

Louis L Archuleta

The room was very nice, spacious and clean. Food was great. Entire resort was very well maintained. Staff were very professional and accommodating. Housekeeping was great.

Family

10/10

Exceptional

25 Apr 2026

Agostin

Every thin perfect. I'm so happy to be there.

Family

10/10

Exceptional

25 Apr 2026

Edward

Very beautiful hotel and all

Partner

10/10

Exceptional

25 Apr 2026

Anna

New remodeled property, clean pools, nice beach

Partner

10/10

Exceptional

24 Apr 2026

Carlos

Definitely 5 star all inclusive resort

Partner

10/10

Exceptional

24 Apr 2026

maxim

Great location great property

Friends

10/10

Exceptional

24 Apr 2026

Jennifer

It was amazing

10/10

Exceptional

24 Apr 2026

Dwayne

Staff: was friendly
Ambience: staff kept the property clean
Food: could be somewhat better

Self

10/10

Exceptional

24 Apr 2026

Elena jenny-lynn Sutherland

Staff were extremely nice. Amazing rooms and delicious food.

Self

2/10

Poor

24 Apr 2026

Lin

I just want to warn everyone: do not stay at Hotel Riu Palace Kukulkan. It was a terrible experience and one of the worst hotels I’ve ever been to. Don’t trust the reviews — it shows a 9.2 rating, but it’s not accurate at all. The staff was unprofessional, and the food quality was very poor.

Family

10/10

Exceptional

24 Apr 2026

Jamie

Beautiful and relaxing

Partner

10/10

Exceptional

24 Apr 2026

Elizabeth Simpson

We have been decades long Moon Palace loyal. This time we decided to try something different mostly led by my desire to find crystal blue waters which MP has never had. RIU KUKULKAN did not disappoint!! RIU K. won in most areas hands down. First, the ocean is amazing and there are many areas to enjoy it from. Even if you’d rather stay poolside you can still see the amazing ocean. The food at the restaurants is comparable to MP but RIU still wins here. A few areas that I wish/hope RIU K. can improve to fully squash MP in my mind…..and this is a big one…..ENTERTAINMENT. RIU has several nights during the week where there is ZERO entertainment because their entertainment team leaves to go to the bigger RIU hotels for PINK PARTIES, JUNGLE PARTIES, NEON PARTIES etc. Unfortunately, due to these parties it leaves a large amount of people at RIU K. with literally zero unless you call a musician in one of the restaurants entertainment. I feel like traveling to another hotel for a wild party mainly for likely under 35-40 year olds leaves out a big population still at the hotel with nothing to do. Glad I could mirror my phone on the tv to at least watch a movie. The 2-3 shows they did have at RIU K. were good but sadly we did miss seeing the Michael Jackson show and Popstar show like at MP. Regardless, I feel like it’s not a hard thing to do to have entertainment even for the people left behind. MP also wins on the beach towel situation. RIU is strict at 1. MP has no limit.

Partner

10/10

Exceptional

24 Apr 2026

Jessica

Everything was so close and convenient, we never had to wait to get in for dinner at any of the restaurants!

Partner

10/10

Exceptional

24 Apr 2026

Allyson

Amazing

8/10

Excellent

23 Apr 2026

Ayman

Food needs improvement big time.

Partner

10/10

Exceptional

23 Apr 2026

Kevin

Amazing service

Partner

10/10

Exceptional

23 Apr 2026

Miroslav

Very nice and clean, good food, organized!

Partner

10/10

Exceptional

23 Apr 2026

omar

The staff is awesome from every single department and activity
Miss CARMEN from the breakfast buffet is wonderful and Enrique a great bartender
The beach is beautiful and hotel is great

Partner

8/10

Excellent

23 Apr 2026

Jason

The buildings and rooms were very nice. The food selections were also wonderful.

Friends

10/10

Exceptional

23 Apr 2026

Dave Samuel Ramos

ROOM: I had an ocean view junior suite on the fifth floor. It was spacious. This area of the resort can be loud in the evening (it's right by the performance area), but events end around 23:00. My friends in the other side didn't hear the loud music, so request for that area if you're an early sleeper. Housekeeping is on-point. There's no bubble bath for the tub avail in the room.

FOOD/DRINKS: I was pleased with the buffet choices. Specialty restaurants were also very good. Service was fantastic. Lounge Bar was quiet, but nice bartenders. Coffee shop pastries were stale, coffee wasn't bad.

GYM & SPA: Gym felt small & can get busy in the morning, but it's ample for what you need in a vacation. No barbells. Spa was clean, & staff was nice & attentive. You can book a time to use the indoor heated pool & the steam room for no fee. The indoor heated pool wasn't warm enough, but no biggie. I do wish they had a jacuzzi. I booked a pedicure with scrub & foot massage. The staff are very sweet but I wouldn't recommend the service if you want a stellar massage. The pedicure hurt a bit.

POOLS & BEACH: I always used the pool in the far left, it's calmer. Nice that they always had activities in the pool next to it. The pool with a swim up bar was always busy, but it seemed like a nice social area. Elite Club area looked boring, but go for it if you want exclusivity. The beach had a lot of seaweed, but what can you do about that.

OVERALL: I was most impressed with the service! 😄

10/10

Exceptional

22 Apr 2026

Emmanuel

Everything from head to toe, friendly staff, good food, and great hospitality. This is highly recommended

Partner

10/10

Exceptional

22 Apr 2026

Keren Sally

Amazing stay! Staff was nice and helpful! Food options were divine!!! & the area is safe with a lot to do.

Partner

8/10

Excellent

22 Apr 2026

Mark

Overall staff was very friendly just not greatly informative. Outdoor pools and beach area was clean with plenty of seating. The buffet, Mexican and steak restaurants have fresh great food. Just be warned the steak restaurant usually has a few minute wait for a table. The pool area lacks entertainment on the Tuesday we were there. They are slacking on stocking the room refrigerator. Overall I had much higher expectations. I would not recommend for a couples trip, only with a group of friends.

Partner

10/10

Exceptional

22 Apr 2026

Jorge

Riu every day is better.

Family

2/10

Poor

22 Apr 2026

Mark

was escorted off the premises the first day because my girlfriend and I had an argument - security was pathetic as I told them I had no where to go and did not know Mexico and they did not care - Mexico will never see me again !
PATHETIC

Partner

10/10

Exceptional

21 Apr 2026

Maryam

Solo travelled to Mexico Cancun. Had the most lovely and relaxing vacation staying at hotel Riu Kukulkán. Everything was well organized from flight to airport transfer to the resort and vice versa when my stay ended. Food was great especially their buffet. There was always a table available for you to be seated no matter how late you came down. Felt safe and would absolutely stay at this resort again.

Self

8/10

Excellent

21 Apr 2026

Steven

The food is mostly average with some above average. Nothing was bad but putting leftovers out from the night before was a bit concerning. Especially sushi. The lady at the Asian restaurant that seated us told us we could order 4 things to share and then we have to ask for more. When we asked for one more thing, she said, “you want MORE?!?” It was really awkward so we just left. (Two of the items we ordered were 3-4 bites.) When we went to get dessert at the buffet and went to leave, they made us cram our dessert into a cup like you drink out of at the pool. The manager was called over to do this stopping my husband like he was stealing something. It was awkward.
The staff overall was excellent. We were in room 315 and our cleaning lady was excellent. I wish I knew her name. Alma and Johnny at the pool were awesome. They made our trip much better and were very nice. The waiter outside was awesome too. The lady cleaning floors in the lobby all day needs a big raise. She was amazing. They really need to try to remove seaweed off the beach. The lifeguards were awesome tho. They saved a bunch of people while we were there.
Overall we enjoyed our stay. The shows were good except ABBA. we didn’t do any big parties. We might go back to a Rui resort in the future. It was nice.

Partner

10/10

Exceptional

21 Apr 2026

MORGANA

We enjoy the beach and breakfast as well as all meals were absolutely wonderful!

Family

8/10

Excellent

21 Apr 2026

Glenna

Security team was top notch when there was a couple who were fighting. They intervened immediately since they were disturbing other who are sleeping. No basketball court nothing much to do in the area. Was boring and nothing to do much. Food was great. Staff are courteous and friendly. Blankets are too thin.

Friends

6/10

Pleasant

20 Apr 2026

Robert Christopher

Staff was great

Self

10/10

Exceptional

20 Apr 2026

jessica

Everything at this resort was amazing !! So clean , the staff were amazing. The food was so good! The pool and beach were beautiful!! They really worked hard daily to keep the pool’s all clean! The only thing I would want more would be more night life.

Partner

10/10

Exceptional

20 Apr 2026

Laurence Cordell

Very clean and updated resort. Food was delicious and fresh. Great restaurants. No bugs!!

Partner

8/10

Excellent

20 Apr 2026

indre

everything was good

Self

2/10

Poor

20 Apr 2026

asdghig

The room service was unsatisfactory, I had to request four times for me to have club soda in my room, my room did not get cleaned up till in the afternoon 3 o’clock, there was barely any alcohol in the room, and also transportation service that you had it was very bad. I had a hard time when I got to the airport and also when I was gonna leave again, they forgot to cancel my previous appointment that I had for a pick up and I got very frantic overall, the services you have it wasn’t my satisfactory

Partner

10/10

Exceptional

20 Apr 2026

PAULINO

Hotel was amazing. Staff was friendly and great!

10/10

Exceptional

19 Apr 2026

Gladys M

⸻

Our stay at Hotel Kukulkan was absolutely perfect from start to finish. Everything exceeded expectations, from the beautiful property to the overall atmosphere.

What I loved the most were the parties, they were so much fun and really made the experience unforgettable. The shuttle service to other RIU hotels for parties was a huge plus, making it easy to explore and enjoy different vibes without any hassle.

Another thing that stood out was how convenient everything was when it came to excursions. Transportation was always easily accessible, which made planning activities smooth and stress-free.

Lastly, the service truly made a difference. The servers were incredibly nice, polite, and attentive throughout our stay, always making us feel welcome.

I would definitely recommend Hotel Kukulkan to anyone looking for a fun, relaxing, and seamless vacation experience.

Partner

10/10

Exceptional

18 Apr 2026

Carlos

Awesome resort, great value for the food and amenities! Staff was amazing, beach was beyond beautiful! Looks just like the pictures!

Partner

10/10

Exceptional

18 Apr 2026

Alexander

Beautiful beach, excellent staff and a beautiful hotel. On the smaller size compared to some of the other Riu’s, but also more intimate. Our room was clean, modern and had a nice view of the ocean. I would say all the rooms likely offer a great view of the ocean. The food selection and quality were also impressive. For those that do come here, don’t forget to tip the help. They really are the ones that make this place top notch

Family

8/10

Excellent

18 Apr 2026

Mariana

Good

10/10

Exceptional

18 Apr 2026

Juana

Everything was great.

Partner

8/10

Excellent

18 Apr 2026

Georgette

Overall a great resort and staff was very friendly.

Partner

10/10

Exceptional

17 Apr 2026

Mery

Hotel staff was lovely! Everything was clean at all times!

Friends

10/10

Exceptional

17 Apr 2026

Issac

Everything was excellent. Staff was super friendly and helpful. Highly recommend!

Friends

10/10

Exceptional

17 Apr 2026

thomas g

My first time at this Riu property. As per usual, the place is very clean and well maintained. Great service by all the staff. I thought the food at this Riu was especially well prepared and beautifully presented. My only complaint is that the pools are on the small side, and one of the two pools is used for volleyball, so really only one pool available for swimming. I also don't like how loud and obnoxious the music is by the pools. Other than that, great value at every Riu resort I've stayed at

Self

10/10

Exceptional

17 Apr 2026

Tommy

yes

2/10

Poor

17 Apr 2026

Sylvia

Property endorses the ripping of off taxi to the airport. Bellman called a taxi at stated price of $25 then the taxi scammed me by charging 5x the amount on my credit card. A common scam apparently in Cancun. I called to log a complain and was dismissed.

Self

4/10

Poor

16 Apr 2026

riyadh

I had the rash in my hand and my legs and the manager refused to do anything for me. She was rude. I will never go back to this hotel because something wrong either the sheet or has bags in the bed.

10/10

Exceptional

16 Apr 2026

Julie

Beautiful resort and friendly staff!

Family

8/10

Excellent

15 Apr 2026

Maria

The hotel was very clean, staff was friendly. The rooms were nice, pool and beach amazing. The food however is very lacking. Made for basic Americans. I didnr like anything we had, didn't have much flavor. Wish they just made Mexican food. But the spa was amazing, had the best massage and body scrub

10/10

Exceptional

15 Apr 2026

Deadra

Room was clean, staff was amazing loved my time at hotel

8/10

Excellent

14 Apr 2026

Danielle

First time and had a great time! Thank you for a lovely time!

Self

10/10

Exceptional

14 Apr 2026

Jennifer

This resort is nothing but a 10 out of 10. Take this from somebody who has been to over 30 resorts in Cancun and the surrounding area. You do not want to miss this place. The food is outstanding. The pools are so beautiful. They are constantly cleaning the property. The food is outstanding. All the restaurants are incredible. The food is top shelf like big city dining. Rooms are so comfortable, spacious. Beds are comfy. Staff are so friendly and willing to do anything to make your stay more comfortable. The buffet Has everything you need or want. But just a tip enjoy all the restaurants. Something different every night.

Partner

10/10

Exceptional

14 Apr 2026

Amy

The resort is beautiful and very clean- the staff was constantly cleaning and making improvements to the property. The entire staff was also so friendly, helpful, and sweet! Loved the three pools- especially the one with the swim up bar, and the largest pool which was a bit more quiet. Wonderful offerings and great experience overall.

Friends

6/10

Pleasant

14 Apr 2026

Jacquelyn

If you enjoy socializing this is the place for you. I myself am more introverted and wanted one pool that was quiet . I found this to be a spring break reso

10/10

Exceptional

14 Apr 2026

Zina

Pool seating comfy, breakfast buffet food fresh, staff friendly,

Family

10/10

Exceptional

14 Apr 2026

Alejandra

I love everything about this hotel and we will be back.

Partner

10/10

Exceptional

14 Apr 2026

Jacob

Very clean. You can tell the staff works hard to keep the place looking good. Food was great. Not quite as much of a nightlife as the Las Americas. Definitely might cater to an older crowd but there’s nothing wrong with that.

10/10

Exceptional

13 Apr 2026

Branko

Great Place

10/10

Exceptional

13 Apr 2026

Victor

This was a beautiful resort! All the property and rooms were kept very clean. The landscape and pools are all beautiful with a great ocean view! Drinks and food were great as well! Didn’t try the restaurants just did the buffet but it was yummy. Staff were friendly and attentive as well. We got the elite pass and honestly didn’t see it was necessary or major perks of it aside from the private pool with nice lounge beds. Highly recommend!

Partner

10/10

Exceptional

13 Apr 2026

Hamed

The only things the hotel doesn’t provide are toothpaste and brush

Partner

8/10

Excellent

13 Apr 2026

Lynn Diane

Nice to stay at a resort where you don’t have to run down first thing in the morning to reserve your chairs, although some did. The food was just ok, not exceptional at any of their restaurants. Service, friendliness and staff were all exceptional.

10/10

Exceptional

12 Apr 2026

TRA

The beachfront was so beautiful. All the amenities are clean. Food is available all day long and delicious.

Family

10/10

Exceptional

12 Apr 2026

Ashley Marie

I stayed at this resort and had such a great experience! Everything was so clean, and the staff stayed on top of every detail. The pools were spotless and never overcrowded, so I never had to fight for a spot by the pool. The food was also really good. Even after checking out at 12:00 PM, I never felt rushed or like they were trying to kick me out. I still had access to the amenities and food until 5:00 PM, which made the whole experience even better. It’s the little things like that that really make you want to come back.

Partner

6/10

Pleasant

12 Apr 2026

Eneas

Clean was very clean.
Staff need to respect their job; they are not at home.
The outdoor pool is fine
Breakfast was terrible, something happened there, diarrhea every day after the breakfast, don't go to the buffet.
Steak house, seriously?
We are never back at any RIU Hotel

Partner

4/10

Poor

12 Apr 2026

Jason

Stay was great but phone & ray ban meta glasses were stolen by a staff member and the customer service did little to nothing to help! Was told they would review tape because there are cameras everywhere but they never got back to me, and now a week later my phones location has since moved from property to mall in Cancun as I believe someone is trying to sell it!! Major disappointment!! This was my second time at this location.. don’t think I’ll be returning

Self

10/10

Exceptional

11 Apr 2026

Taise Olivato

Quartos limpos, hotel maravilhoso, comida Maravilhosa, um buffet incrivel, os Funcionários todos gentis, as bebidas uma delícia, piscinas limpas e bem cuidadas, atividades todos os dias nas piscinas e fora.
Jair o Menino das festas, muito gentil, alegre,sorridente e dedicado ao trabalho.
Serviço e hotel nota 10.
Amei conhecer Cancún e voltarei.

Friends

10/10

Exceptional

11 Apr 2026

Jacqueline

Unbelievably clean property! The staff are excellent and the resort is top notch

Partner

10/10

Exceptional

11 Apr 2026

Jody Susan Van

Food was very good. Service was awesome. Pools were great, service staff friendly and promp. Remember it is nice to tip these people. If ypu want to walk to gift shops you may want to stay in one of the other Riu's in Cancun.

Partner

8/10

Excellent

11 Apr 2026

Ali

It is a very good resort

Partner

10/10

Exceptional

11 Apr 2026

DeRayon

Great place to stay! Will be back soon!

10/10

Exceptional

11 Apr 2026

Carol

Yes it was amazing , staff are great food and drink available all the time

Partner

10/10

Exceptional

11 Apr 2026

David

Nothing bad

Self

2/10

Poor

10 Apr 2026

Shakia

Honestly I cannot think of any reason to stay at this resort. They hide terrible service behind a language barrier . even when you translate and speak spanish to tell them exactly what you need, they just say no no no repeatedly. from the moment we checked in, they didn’t give us wifi codes or towel cards or bother to bring up our luggage we had to go back downstairs and collect it ourselves after waiting 45 mins. (no instruction here) every other resort we stayed at provided this service for us

they brung us a bottle of champagne with a broken cork and when we requested help to open it or a cork screw we were told no. it was only 9:30 pm.

terrible room service options if you aren’t an elite member. wifi disconnects all day long

there was hair in my soup at the Italian restaurant

it’s a small resort. the lobby/bar is the only hangout outside of the pools which close at like 6

there’s a view of a building being constructed across street where you literally have a direct view of the construction workers

our housekeeper left her dirty rags in our room along with the pillow cases that she changed

poor overall service and staff. these aren’t people who enjoy hospitality the forced smiles and holas from the staff and some of them just stare right at you. just unfriendly and unwelcomed feeling. maybe they hate this terrible resort also

the staff kept getting dinner order incorrect. brought out food we did not order

10/10

Exceptional

10 Apr 2026

Arturo

Really friendly and helpful staff
Variety of food every night
Would 100% recommend if you are looking for a more relaxed and chill hotel

10/10

Exceptional

09 Apr 2026

Elizabeth

I went for a solo getaway and am extremely happy I chose this resort. The property is a good size, very clean, has for pools and the buffet offered lots of food options. Staff walk around the pool and beach asking if you want a drink. They also bus you to the Rui Caribe for parties. I will definitely stay here again.

Self

10/10

Exceptional

09 Apr 2026

Jennifer

Amazing staff and property

Partner

10/10

Exceptional

09 Apr 2026

Eduardo

Overall great experience, good, and staff. Would definitely would return.

Family

10/10

Exceptional

09 Apr 2026

Nia

The getaway was needed, and they made it 10 times better than I expected.

Partner

10/10

Exceptional

08 Apr 2026

Annamaria

My guest experience was phenomenal. The staff is very kind, helpful, and efficient. They are constantly cleaning every space in the hotel, the beach was even cleaned multiple times daily. I felt safe, welcomed, and I’m looking forward to going back. One thing I must say, please people, be courteous, be considerate, and be kind to the staff. Tip the staff they deserve it. The price of everything in the world has gone up for us and them too. Everyone has families and expenses. Multiple times when I was out for breakfast lunch and or dinner, I was seated next to people who would eat multiple plates of food, order drinks and then leave without putting a tip on the table. I thought that was pretty rude. There needs to be an email sent after the confirmation about resort etiquette. In my opinion. But what do I know?

Self

10/10

Exceptional

08 Apr 2026

ronald

Great staff. Food is good. Everyone is helpful and happy. Great activities and lots to do. Shows are pretty typical but fine. Absolutely nothing to complain about. Loved it,

Partner

10/10

Exceptional

08 Apr 2026

Jacob Neftali

The best time we ever had. Looking to go back for a very special event I want to plan!

Family

10/10

Exceptional

08 Apr 2026

Lindy

The RIU makes it so easy to stay at their resorts. You know what you are getting each time and the standard is high. Our group had the best time!

Friends

10/10

Exceptional

08 Apr 2026

Maria Rubi

Amazing! I will be coming back to this resort & will be recommending it to all my friends & family 💗💗💗

Friends

6/10

Pleasant

07 Apr 2026

Jessica

Food was terrible. Check in staff as horrible. My flight was delayed due to weather by 1-day and no one in person or via phone would help me. Pool staff and entertainment were great. Cleaning was well done. Overall experience would have been much better if food was better and I didn't have to pay for an entire day that I wasn't there.

Friends

10/10

Exceptional

07 Apr 2026

Robert Alan

From check in till check everything was awesome

10/10

Exceptional

07 Apr 2026

Terry Lee

The main lobby bar staff was amazing, we loved Gabby!

Family

10/10

Exceptional

07 Apr 2026

Krysteena

The property was maintained perfectly. The rooms were clean. The staff was great. The environment was great perfect place to vacation will be back again.

Self

10/10

Exceptional

06 Apr 2026

Jennica

It was overall excellent

Friends

10/10

Exceptional

06 Apr 2026

Soomatee

Very good

10/10

Exceptional

06 Apr 2026

Michael

Spent 4 days there for my wife’s birthday. Second time at the resort and fully enjoyed our stay. Great staff, always clean and the food is very good. Already booked a 3rd stay in September and looking forward to going back.

Partner

10/10

Exceptional

06 Apr 2026

Alyssa

Had such a wonderful time! I personally really loved the food. Would go back in a heartbeat!

Partner

10/10

Exceptional

05 Apr 2026

Shastri

Just got back from an amazing stay in Cancun and had to share! 🌴

The room was spotless and very well maintained, which made it easy to relax from the moment we arrived. The staff were incredibly friendly and welcoming—always ready to help with a smile and made us feel right at home throughout our stay.
And the food… absolutely excellent! Every meal was fresh, flavorful, and had plenty of variety to choose from.

Overall, a fantastic experience and I’d definitely recommend this hotel to anyone planning a trip to Cancun.
Can’t wait to go back!

Partner

6/10

Pleasant

05 Apr 2026

Nancy

Would’ve liked them to clean showers on a daily like everything else. Also would like tastier food and more options. The pool needs to be available later. They close a bit early for a vacation trip.

Business Family