Phoenix Hotel

10/10

Exceptional

03 Feb 2026

ALAN

First room was quite noisy, was able to change rooms to a much quiter location.
Breakfast was varied and filling.
Location is great, multiple restaurants and few minutes to Bayswater tube stop.

Leisure Self

4/10

Poor

30 Jan 2026

Gary

Hotel accomodation OK and as expected. However, we chose the hotel partly because it had a bar. Upon arrival we were informed the bar opens at 4pm each afternoon and stays open until late. Thus we headed in to London and returned for 8pm to chill and have a few drinks in the bar. Upon return, we were informed the management had decided not to open the bar for reasons unknown.We were then promised bar would be open the next night. Similar story the next day with bar shut again! Very very disappointing and not at the satisfaction level I have come go expect from Expedia. Please could you look in to this on our be
half?

Leisure Friends

10/10

Exceptional

21 Jan 2026

floyd

Nice place but noisy neighbours both nights…

Business

10/10

Exceptional

17 Dec 2025

Gerald

Great stay

Self

10/10

Exceptional

21 Nov 2025

Carla

We had a great stay! The room was always clean and the staff was super helpful and friendly. My only complaint is that the breakfast is a bit simple with no hot food. We had a fantastic stay otherwise! I also like how close you are to different tube stations and the neighborhood is so charming.

Leisure Family

10/10

Exceptional

21 Nov 2025

David

Small, cosy room on the lower ground floor. The double bed is a small double bed. Reception and bar staff were professional and friendly and everything was spotless. Great location too.

Business Self

10/10

Exceptional

19 Nov 2025

John-Paul

Lovely room, helpful staff

2/10

Poor

16 Nov 2025

Sam

I can’t believe how uncomfortable my stay was. It was 5 degrees outside in November, yet my room felt like it was in the middle of summer. And the worst part? There was no actual thermostat. Just an old, outdated control unit that didn’t do anything. Huge red flag.

I tried everything, opening the windows, fiddling with the old panel— but the room stayed insanely hot. Sleeping was nearly impossible.

This was a really disappointing experience, and until they update their HVAC system so guests can control their own room temperature, I definitely won’t be back.

Leisure Partner

10/10

Exceptional

02 Nov 2025

Ann-Mary

The place was lovely! The staff was friendly and helpful. My room had everything I needed from an electric tea kettle to a Nespresso and perfect little cookies to comfort my tummy. AND the bed was comfortable!

Leisure Friends

10/10

Exceptional

29 Oct 2025

erik

Excellent hotel

Business_and_leisure Self

10/10

Exceptional

26 Oct 2025

Harriette

Great hotel in a really convenient location close to lots of shops and restaurants as well as stations.

Leisure Self

8/10

Excellent

07 Oct 2025

Michael

location

10/10

Exceptional

03 Oct 2025

Aparna

Conv

10/10

Exceptional

28 Sep 2025

S

.

Business Self

10/10

Exceptional

28 Sep 2025

Gerald

Friendly staff

Self

10/10

Exceptional

19 Sep 2025

Marie

Excellent hotel

Leisure Family

10/10

Exceptional

01 Sep 2025

John

This Hotel was in a great location to the Tube and it was also very walkable through Kensington Park. The room was very clean and comfortable. The included breakfast was very good. We had a daily cleaning service for our room. I would highly recommend The Phoenix Hotel for a stay in London.

8/10

Excellent

29 Aug 2025

Peter

Nice clean hotel with breakfast included. Room is a little small, but It was the ideal location for my current trip, would definitely stay there again

Leisure Self

6/10

Pleasant

28 Aug 2025

Stefian

Reception entrance is very modern and stylish. My room was ok but very hot and humid in the evening. I had a fan but it wasn’t working properly so they replaced it with an old school van and it was a lot better. The lift was very slow and took too long to come. Breakfast options were ok, could be better. Was abit of a pain to get an uber to my locations, but I suppose that was because it was during the carnival period.

Leisure Self

8/10

Excellent

26 Aug 2025

Rosemary

A lot of noise. I was unable to sleep

10/10

Exceptional

04 Aug 2025

Christina

Fab

Excellent

Business

4/10

Poor

27 Jul 2025

Silvia

I don't often leave negative reviews but unfortunately this was one of the poorest hotel experiences I've had in some time. First, our room on the second floor was exceedingly and uncomfortably hot. Despite the fact that the temperature outside in the city was actually pleasantly cool for most of our stay, the room itself, with no AC, windows that only opened about 2 inches and only a very basic fan provided, was very hot. There was also no fridge in the room, so not even the possibility of storing some bottles of water at a cold temperature. In fairness, the hotel does not advertise that it has AC, and we should have probably checked before booking, but it also should not have been necessary in relation to the weather outside. Notably, the ground floor and reception areas appear to have AC, but not the rooms. The water also had a strange quality whereby soap would never completely rince out, which was really unpleasant. The wifi also kept disconnecting, such that you had to reconnect every day in order not to accidentally use all your data. When it did work it was decent though. Location was convenient and quiet. Breakfast was decent but nothing special. Staff were not particularly warm and approable, but did offer helpful assistance when asked. All in all, okay stay, but uncomfortable for the price paid. We were relieved to be going home when we left!

Leisure Partner

4/10

Poor

14 Jul 2025

Spencer

This hotel has no A/C so the room can be brutal in the summer. The room itself was 35c+ making it very hard to sleep. There was only one small fan to help. I would go outside to cool down.
This hotel is in good location so may be worthwhile outside of summer time, but would not advise booking in summer.
The breakfast is basic but fine and the staff was very kind.

6/10

Pleasant

14 Jul 2025

Darlene

The hotel is in a great area. The staff is excellent. The rooms are very small without air conditioning. We were there during a heatwave and had to check out after 2 nights. It was very uncomfortable in the room. The bed wasn't comfortable, very hard. The bathroom is small with only a small shelf above the sink. There's no fridge. The price of the room is too much for what you get. We paid less for a much bigger room with a/c, fridge and more amenities in a good location. They should invest in some portable a/c units and a fridge.

Leisure Partner

10/10

Exceptional

08 Jul 2025

Kelly

The staff were excellent and went above and beyond for my mom in a wheelchair.

Leisure Family

8/10

Excellent

05 Jul 2025

Wendy

Hotel staff friendly and helpful. Room size was good. They offer breakfast, which is nice. Convenient location, easy walk to food, shops, Underground station, and other nearby places.

The only thing I didn’t like, was the room didn’t have A/C. It was very hot and stuffy. They do have standing fans in the room, and with the windows open, it cools off enough at night.

Leisure Family

8/10

Excellent

05 Jul 2025

Roberta

Great location for easy access to tube etc. Really clean and comfortable. Breakfast is fine if you like continental, good choice and nice fresh pastries etc. Very peculiar that you cannot get any normal terrestrial channels on tv. And the room is incredibly hot in summer and no air con. Acknowledge that there was a heat wave when we were there but because you can’t open the window wide, the heat was insane. Otherwise, lovely place to stay with very efficient and polite staff.

Leisure Family

8/10

Excellent

01 Jul 2025

Verified traveler

Nice hotel.

Nice hotel, convenient, quiet location. I stayed in a single room, fairly small but clean and everything I required. Good value for London.

Business

10/10

Exceptional

01 Jun 2025

Rita

Comfortable room. Great location. Friendly staff.

Leisure Self

10/10

Exceptional

01 Jun 2025

Cassie

Relaxing and Wonderful.

The room, service, Breakfast and people were ALL lovely. I would for sure love to stay at the Phoenix on my next visit to London.:0 Thank you!

Self

10/10

Exceptional

26 Apr 2025

Leanne

Loved it!

The staff, location and updated rooms are wonderful! this is my second time here and i’ll be back! The breakfast is quite good too.

Partner

10/10

Exceptional

16 Apr 2025

Alexandria

Great safe area for a solo traveler.
The room was a great size. There was no AC but the weather was incredible so I just needed the fan.
I loved the breakfast. Lots of options.
You can easily stow your luggage until check in.
You are right down the street from bayswater and Queensway underground. Super great area. Lots of restaurant options around. I really enjoyed my stay here.

Leisure Self

10/10

Exceptional

13 Apr 2025

Aleta Scott

Everything was great

Business Partner

8/10

Excellent

12 Apr 2025

Bridget

Clean and very convenient.

8/10

Excellent

06 Apr 2025

Colleen

Nice place! Great location ! I wish there was potable water in the rooms!

6/10

Pleasant

26 Mar 2025

Navdeep

Great location

Leisure Self

10/10

Exceptional

25 Mar 2025

Juanita

Great breakfast, excellent customer service ☺️

8/10

Excellent

22 Mar 2025

Samantha

Very convenient location a short walk to trains. The room was very small with no air conditioning and a small heater that did not ever go on. A desk fan was provided along with bath gel and shampoo. There was also a window that could be opened for fresh air. Staff was friendly.

Leisure

10/10

Exceptional

22 Mar 2025

Maria

The property is located in one of the best areas in London to stay at, very convenient as it is close to an underground station, next to restaurants, shops, supermarkets, bakeries, pubs.
The staff was very friendly and helpful!

Leisure Family

8/10

Excellent

18 Mar 2025

Fabien

Small room but an excellent value given the convenient location. Nice breakfast.

Leisure Self

4/10

Poor

08 Mar 2025

Eldiflor

Stayed only 1 night in a basic room on the ground floor. The room reeked of smoke immediately. There was no central heating unit. The room included a tower fan but it was filled with dust and seemed to not been cleaned for a while. One of the bath towels was smeared with a brownish stain. The toilet paper holder was placed in the most awkward space; high above the shoulder when seated on the toilet. Couldn’t even have a proper shower since it was uncontrollably scalding hot. The best thing was that the wifi was fast. It’s possible that the rooms on the higher floors are better maintained but overall wouldn’t recommend even though it’s in a quiet neighbourhood and budget friendly.

Leisure

10/10

Exceptional

02 Mar 2025

Ramiro

A great boutique hotel, with all the convenience of a grand hotel, fantastic.

Self

10/10

Exceptional

21 Feb 2025

Wiktor

Really nice hotel close to the HydePark, so if you like morning runs, this location is perfect.
A lot of dining options around. Close to two subway stations and to Paddington train station (where you can jump on the Elisabeth line that will take you to the airport). Staff really friendly and helpful (free deposit boxes at the reception). Room nice, warm and cozy. Small but you have everything you need in it. Good breakfast. I recommend this hotel for a short to medium length stay.

Business Self

10/10

Exceptional

09 Feb 2025

Neil

Astrofest 2025

Enjoyed it very much. Tube station close by.

Self

10/10

Exceptional

14 Jan 2025

Pam

Great position, clean, good breakfast.

Leisure Partner

10/10

Exceptional

26 Dec 2024

Lisa

Convenient location near many restaurant options, stores and two metro lines. Hotel was clean and quiet.

Business_and_leisure Self

10/10

Exceptional

24 Dec 2024

Jennifer

Clean and safe hotel with a continental breakfast. The Bayswater underground station is 3 blocks away. The staff was excellent. We had a room with 4 single beds which worked well for us.

Leisure Family

8/10

Excellent

15 Dec 2024

Maren

Great continental breakfast and the location is perfect!

Leisure Partner

8/10

Excellent

15 Dec 2024

Harry

Nice staff. Clean rooms. Fair price. Brilliant location

10/10

Exceptional

05 Dec 2024

Jane

I will definitely stay here again - the staff and service were exceptional. The hotel is close to the underground and in a lovely area. The room was a little on the smaller side but it didn't bother us. Breakfast was nice.

Leisure Family

8/10

Excellent

24 Nov 2024

Ulf

Close to Underground and Kensington Gardens. Great value.

Self

10/10

Exceptional

04 Nov 2024

Stevana

Clean

Leisure Self

6/10

Pleasant

04 Nov 2024

Mohamed

Paying to be close to transit. Nothing else notable about the property or service - had the usual issues. Definitely not great accessibility inside the property.

10/10

Exceptional

02 Nov 2024

Joel

Lovely simple hotel in a great location.

Business_and_leisure Self

4/10

Poor

28 Oct 2024

Phil

It was a nice hotel but it was like a Furness! Couldn't cool the room down even though the radiator was off and it was cool outside as the windows didn't open very far and there was no air conditioning.

Leisure Partner

6/10

Pleasant

27 Oct 2024

Stamatina

It’s fine, a typical London hotel.

Business Self

2/10

Poor

18 Oct 2024

Paul

Got a bad room

I don’t usually give bad reviews but the room I stayed in B2 was downstairs and had a really musty smell. Turned out this transferred on to all my clothes, suit, coat, trainers and everything I had in suitcase had to be washed /dry cleaned to get rid of the smell.

Business

10/10

Exceptional

15 Oct 2024

Markku

Room was a little small even for a a double room. Otherwise everything else was great, close to lots of options for food, close walk to 3 different train stations, and staff was friendly and helpful.

Leisure Self

10/10

Exceptional

12 Oct 2024

Verified traveler

Good room!

Very pleasant stay! The room was simple but contained all one could need and was facing a lovely small park. It was also well situated and in a lovely area.

Only caveat was that there were no power outlet near the bed and that is something that could have been useful.

Self

6/10

Pleasant

04 Oct 2024

Eriola

Nice room but so hot I had to keep the window opened all night !!! A ridiculous waste of energy when it’s fairly cold outside.
The bathroom air ventilator is so excessively loud I was woken in the early hours of the morning by somebody upstairs … it was so loud the door was vibrating!

Business Self

10/10

Exceptional

01 Oct 2024

Vicki

It was a lovely stay! Just wished they had AC

Self

6/10

Pleasant

01 Oct 2024

Verified traveler

Single rooms very small but functional. Continental breakfast good. Slow single lift between floor.

Business

10/10

Exceptional

29 Sep 2024

Sarah

Good location near tube and buses. Good service

Self

10/10

Exceptional

25 Sep 2024

Kevin

The Phoenix Hotel is a very good hotel in the area near Notting Hill. Very close to transport and a nice walk to Kensington Gardens and Hyde Park. Excellent breakfast options.

Leisure Partner

10/10

Exceptional

24 Sep 2024

Emma

Great location! So easy to get around, staff were friendly, some reviews mention how small the small double room is and I was prepared, but for one person, it was totally all I needed! The bed was comfy, I slept well. Great value if you're not looking to spend excessive money, but want to stay central to activities in London. I will absolutely stay here again!

Leisure Self

10/10

Exceptional

19 Sep 2024

Dana Marie

My first visit to London, Phoenix Hotel made it incredibly comfortable and welcoming.

Leisure Self

10/10

Exceptional

19 Sep 2024

Brian

Great location nothing hills very quiet area. Staff very professional so clean. Very quit I can sleep like a baby. I will recommend this hotel to anyone.

Leisure Self

10/10

Exceptional

16 Sep 2024

Andres

Amazing location and safe area …
Easy access to train and street with lots of options to eat

Leisure Family

8/10

Excellent

15 Sep 2024

Joanne

The room I stayed in was comfortable but quite small. The bathroom was a tight squeeze for me (at 5 foot), so be aware of this if you are tall or somewhat heavy. On the plus side, the breakfast was part of the room price, so no need to head out early to find something to eat. The location is less than a 5 minute walk from a variety of restaurants and food shops. And there are 2 tube stations and a bus line less than 10 minutes away.

Leisure Self

6/10

Pleasant

14 Sep 2024

Elaine

Location was great for restaurants, shopping and Bayswater underground.
Hotel is pretty tired looking. There is a bar onsite but it wasn’t open the few times we wanted a drink.
Bed was very uncomfortable and the room was very cramped. Looked nothing like the photos on the website.

Leisure Partner

10/10

Exceptional

09 Sep 2024

Paul

I really like this hotel. It's well situated, on street parking is free after 6:30 pm.
Staff have always been friendly and helpful.
The rooms I've had recently are comically small and I'm a big chap but I can't complain I always sleep well

Business Self

10/10

Exceptional

08 Sep 2024

Simon

The staff was friendly and helpful, and the hotel was nice

Business

6/10

Pleasant

07 Sep 2024

Charles

I've never seen a bathroom that small. I could sit on the toilet with both shoulders touching the walls beside me. I was in room 114, and the bathroom was smaller than the shower in other hotels. My shower was so small i could barely wash my legs and feet. I'm 6'5'' and the bathroom door is about 6'2''. Watch your head! The bed was smaller than a twin in the US. But the breakfast was edible and the deli meats made it better. The Phoenix is near the Bayswater tube station in a good area near Notting Hill. I got a good deal, so i can't complain too much, but that room was way too small. My friend stayed in a different room with a slightly bigger bathroom. I would consider staying there again, but never in room 114.

Leisure Friends

10/10

Exceptional

03 Sep 2024

Rachel

Good value. Lovely area.

Leisure Self

10/10

Exceptional

11 Aug 2024

Nancy

Great stay

Great stay! Very nice staff. Clean hotel. I will definitely come back here 😊

Self

10/10

Exceptional

07 Aug 2024

Stephen

Comfortable stay

Great location to explore. Nice high street about 5 mins walk with shops, bars and Restaurants. Plus a Screwfix

Friends_and_family Family

8/10

Excellent

28 Jul 2024

Anthony

The property was very good other than the room was hot and there was no air conditioning. We had fans and 2 coolers that helped a little. It was very clean and well maintained. The area around the hotel was very safe and close to the underground. We would go back just maybe during cooler weather

8/10

Excellent

20 Jul 2024

Kevin

We had a room with 4 twin beds on fourth floor and still had ample room to move around. Room was clean and the only thing that could have made it better was a mattress pad for the twin mattress as they were squeaky and firm. Breakfast was continental and not anything to rant about.

Leisure Family

10/10

Exceptional

19 Jul 2024

Gustavo

Great service and breakfast!

Business_and_leisure Self

10/10

Exceptional

16 Jul 2024

Lisa

Our stay was great. Convenient location. My only issue was there is no air conditioning. Luckily the 3 nights we stayed the temperatures were only high's in the 70's.

Leisure Family

8/10

Excellent

08 Jul 2024

Paul

Good location. Breakfast was a little basic.

Leisure Family

10/10

Exceptional

24 Jun 2024

Rachel

In a quiet but great location, the Phoenix Hotel offers comfort at an affordable price. The single bedroom, although small was great for a couple of nights. The continental breakfast was very good. The staff were outstanding in their manner and care towards their guests different needs.

Leisure Self

10/10

Exceptional

21 Jun 2024

Elliot

Nice little hotel. Room was small but ideal for a solo traveler, and appeared to have been recently remodeled. Quiet neighborhood with shops and food within a couple blocks’ walk.

Business_and_leisure Self

8/10

Excellent

19 Jun 2024

Karin

Enjoyable stay

Really enjoyed my stay at the Phoenix Hotel. It was clean, quiet, in an excellent location and breakfast was great. The shower was strong and hot. Tea, coffee and biscuits in the room were also good. I was on my own and the room and bathroom were ample for me. Had I stayed with my partner, I would have found the room and bathroom a little cosy.

Self

10/10

Exceptional

18 Jun 2024

Fernando

Great service

Business Self

8/10

Excellent

11 Jun 2024

David

A neatly presented room with all my needs satisfied.

Leisure Self

10/10

Exceptional

05 Jun 2024

Kelly

The customer service was great. The property was well taken care of and my single room was very spacious.

Leisure Self

8/10

Excellent

30 May 2024

steven

Everything was fine but no air-conditioning -just a fan. Great location. Would stay again but not in hot summer weeks.

Leisure Self

10/10

Exceptional

26 May 2024

Anastasia

Very good stay, will definitely stay again

Decent size of the room, quite liked the hotel and the rooms are much bigger than rooms in many other hotels in London i stayed before. Luggage storage available. Overall stay was good. Wi-Fi was very good

Self

10/10

Exceptional

26 May 2024

Stephen W

I had an unfortunate medical emergency while staying at the Phoenix Hotel. The staff was very quick to come to my aid which relaxed me. I felt like I was with family. They got me to the hospital where I am now recovering. The hotel is saving me a room where I can recover for the next few days before my flight back to America. I highly recommend this hotel to anyone. This is my third stay there and every time has been outstanding.

Leisure Family

6/10

Pleasant

14 May 2024

Courtney

Pros: multiple forms of public transport nearby. Seemed clean.

Cons: no AC, no safe, not generous with towels or toiletries.

Leisure Self

10/10

Exceptional

13 May 2024

Verified traveler

Lovely for business or pleasure.

Lovely scenic, quiet area within 2 mins walk of plenty of restaurants and pubs etc.
Hotel staff friendly and efficient, breakfast was lovely (a lot of selection for a continental, including Douwe Egbert coffee machine).
Only recommendation is to improve eco side - remove single use plastics (toiletries) and individual coffee packets from rooms.

Business

8/10

Excellent

12 May 2024

Tristan

My room was ready early, which was great. Reception staff were nice and there was no charge to store luggage before checkin or after checkout. I was in a single, which was a tight fit but had everything I needed. It was an economical use of space. The room seemed to have been renovated recently and everything was clean and new. There were some oddities in the bathroom: the shower controls were so fancy, they weren’t labeled, so I spent 5 minutes trying to figure out which directions were hot and cold. Shower door already didn’t seal properly. The faucet wasn’t big enough for the sink so it was hard to wash my hands. The mattress felt a bit old and stiff but was otherwise comfortable. Window opened a decent amount for some fresh air. I got free breakfast with my booking. Convenient walking distance from a couple Tube stops. I had a nice stay.

Leisure Self

10/10

Exceptional

06 May 2024

Jessica

Lovely hotel, clean and a great location. Staff were friendly and helpful

Leisure Self

10/10

Exceptional

05 May 2024

Laura

Tall ceilings!

Leisure Partner

10/10

Exceptional

05 May 2024

Mandy

Excellent hotel. Fabulous location. Staff extremely helpful. Ideal for solo travellers. Clean, nice furnishings, everything you need for a comfortable stay.

Leisure Self

8/10

Excellent

28 Apr 2024

Karen

The location was excellent. Easy two block walk to the Bayswater tube station on the circle line. Easy to hail a cab. Many great restaurants and shops in easy walking distance.

The rooms were very clean though the beds were very hard. I asked about changing rooms to get a different bed and was given a mattress topper, which helped slightly.

Breakfast was great. It's optional but worh it.

8/10

Excellent

27 Apr 2024

Daniel

Very conveniently located in a beautiful neighborhood that's close to transportation and dining and nightlife.

Hotel is a tad outdated but nothing that makes you think twice. Bed was comfortable and the room was the perfect cozy size for one traveller. I'd absolutely stay here again.

Leisure Self

10/10

Exceptional

16 Apr 2024

Josh Hall

Staff were friendly and hospitable. Room was clean, comfortable. Location was perfect.

Leisure Partner

10/10

Exceptional

10 Apr 2024

Robert

Frequent stayer, super clean, well located

Stayed here many times, it's an excellent hotel. Special mention goes to the cleaning team, I've never once thought anything except \"spotless\". Even the small rooms have most of the amenities you need - and you have to love the UK for kettle + tea + coffee + biscuits :) Always nice when you come in from a very long day walking around London.

Business