Hotel Flamingo

6/10

Pleasant

07 Mar 2026

Hayley

We paid extra for an ocean view room and received one only having a view of palm trees, it was nice but now what I paid for. The wifi and service should be upgraded as we had no wifi in our room. The room service is advertised as 24 hours but doesn’t open till 6pm and closes at 10. The food variety was limited and the food that was available wasn’t available all the time. The resort was nice and the beach was kept clean and was fun, the employees are very respectful and I have no issues there.

Friends

10/10

Exceptional

05 Mar 2026

Diego Armando Rodas

Nice

Partner

6/10

Pleasant

05 Mar 2026

Andrea

Great hotel. The staff were accommodating, friendly and the food was great. The beach front was beautiful with the cabanas. However, the lounge chairs were in very little quantity. The hotel activities were fun. I suggest they improve their wifi range. It’s only available on common areas but still a little laggy at times. It would be great if the wifi was accessible to the hotel rooms. Also their TVs do not stream any channels. Aside from those minor inconveniences, we had a wonderful time at Flamingo Cancun.

Family_with_children

8/10

Excellent

01 Mar 2026

Margaret

Staff was friendly and courteous.
It was difficult to get bottled water during our stay. There was a coffee pot in the room, but never enough bottled water to spare on coffee!

Family

10/10

Exceptional

01 Mar 2026

Rafal

Absolutely fantastic stay for all inclusive weekend gateway. Great food, drinks and service. Flamingo, we will we back!

Family

10/10

Exceptional

28 Feb 2026

Elizabeth

We stayed here for 7 days, and I honestly have nothing to complain about. According to the staff, the building is already 20 years old, but in my opinion it’s still in very good condition—well maintained and always clean.

The resort gets busy during meal times. There are two restaurants: one buffet and one fine dining. There’s also a snack bar, a pizza area, and a burger area. Most of the guests are families and seniors.

There’s no nightlife here. By 11:00 PM, all the bars are closed, so the nights are really quiet and relaxing—no loud music, just peaceful surroundings.

We booked two rooms: one on the 3rd floor with an ocean view, and another one closer to the pool area. The resort is very close to the beach—only about a 3-minute walk from our room, and you’re already there.

We always left a tip in the room, and the staff consistently did a great job. Our room was cleaned well every day, and the fridge was always refilled with Coke and some beers.

Overall, it was a very relaxing and pleasant stay.

Family

6/10

Pleasant

28 Feb 2026

Marquies

Food was not good

6/10

Pleasant

23 Feb 2026

Marisa

The room was not as pictured on the website as a 'lagoon' view. The room faces the very loud and busy highway and you cannot see the lagoon for the derelict building that stretches the length of the hotel. Staff were able to move me to a room on the other side of the building the next day as the traffic was too loud to sleep.

The staff were lovely and helpful.

The hotel did not seem to be ready for the influx of guests as there was painting and renovating occurring throughout the hotel. There were also brand new staff everywhere that did not know the facility or procedures. Sounds like the hotel has changed management and is going through personnel flux.

There are not enough lounge chairs at any of the pools for the number of people in house. Guests go out early in the morning to claim their chair for the day. Some legitimately use the chair throughout the day and others do not. So unfair to other guests.

Self

4/10

Poor

19 Feb 2026

Preston A

The food horrible. The service was mid with exception of my room service. My cousins room was switch due to a bed bug issue . Oh and I was charged twice and still waiting for my refund …

Business Family

8/10

Excellent

16 Feb 2026

Lauren Marie

We had a great stay at Flamingo Cancún! The beach was absolutely gorgeous and the staff were great! Even decorating our room for our anniversary! The drinks were amazing as the all inclusive package included branded spirits which I haven’t come across before.

Only a few minor issues with the rooms being a little dated/ broken. Our tap in the bathroom fell off sometimes when showering. As well the wifi was incredibly slow. So if you are needing to do work while away I wouldn’t recommend. However was nice to disconnect!

The food was alright… not much selection and got a bit repetitive after a few days .Also the buffet didn’t label very well… so wouldn’t recommend if you have dietary restrictions.

However, overall it was an amazing holiday! And for the price it was an incredible experience! Would visit again.

Leisure Partner

4/10

Poor

16 Feb 2026

Chantell

I had high hopes for my stay at Flamingo Cancun Resort, especially since I called 3–4 weeks in advance to confirm that my room would be properly accommodated before arrival. Unfortunately, my experience did not match the expectations that were set.

Upon arrival, I was not welcomed with the advertised drink, which was a small detail but set the tone for the rest of the stay. More concerning, my confirmed room was not available. Instead, I was placed in a downgraded, outdated room that did not reflect what I had reserved or prepared for.

The pools and hot tubs were also very cold throughout the stay, which made it difficult to fully enjoy the amenities. On the second night, I was moved to a different room and was told I would have access to a butler. However, the butler did not answer calls, which made that upgrade feel meaningless.

Overall, the experience lacked the level of service, communication, and follow-through that was expected. I hope management takes these concerns seriously and works to improve consistency between what is advertised and what guests actually receive.

10/10

Exceptional

16 Feb 2026

alexzandra

Great

Leisure Partner

10/10

Exceptional

16 Feb 2026

Atanasko

Room was very clean, staff was great too.

Leisure Family_with_children

10/10

Exceptional

16 Feb 2026

Chris

Very Clean rooms, and Very Clean Property, Staff was very attentive and genuinely seemed to care about you and your visit. The food at the restaurant was great, the Buffett food was good but lacking a bit in verity - this was not a deal breaker, the food was still good. Great location, and I will stay there again.

Leisure Partner

10/10

Exceptional

15 Feb 2026

Kathy

Clean rooms, staff is super friendly and helpful, food was fantastic, drinks were amazing.
I’d definitely stay here again

Leisure Friends

4/10

Poor

13 Feb 2026

Adam

Death by a thousand cuts...
The hotel is genuinely nice: clean and well-maintained. The staff were always friendly, but the service was very slow.
Room service is a joke. When you can get through, expect it to take 45+ mins and arrive cold. \"You are not our only order\" I was told when I phoned to follow up.

The pizzeria is great, though.

When we arrived, our family room was not ready, and we were \"upgraded\" to a room with a sea view, but that meant my kids had to share a bed. The phone in that room did not work, and it took three days of repeated trips to reception to get a resolution: move to ANOTHER room.

The rooms were cleaned every day as you'd expect, but sometimes only in the early evening! The coffee/fridge was not always restocked. The coffee pot was not always cleaned. One morning I found the dried up coffee from the previous morning. Yuck!

On our first day, we had lunch at the Albatros restaurant, which was sub-par. drinks took ages and my wife's \"paella\" was just a pile of rice with one mussel and one sad shrimp.

WIFI is fine close to the lobby, but spotty everywhere else. In the room, I found it was fine ONLY if I sat on the edge of the bed nearest the door. Everywhere else: nada.

You'll be hounded daily by a guy offering free massages in exchange for a sales presentation.

On the last day, the barmen at the pool bar were more interested in chatting up some Spanish-speaking ladies than serving me.

So it's a nice hotel, but it could be so much better.

Leisure Family_with_children

10/10

Exceptional

12 Feb 2026

Abdulkarim

Tours were amazing and staff were very nice. WiFi did not work in the room but the good thing is, it made me go out all the time

Leisure Self

6/10

Pleasant

08 Feb 2026

Daryoush

Room was in good condition but plumbing leak was present and it took a while to get fixed.

10/10

Exceptional

07 Feb 2026

Karla

Check in was very easy. Friendly staff

Friends_and_family Friends

8/10

Excellent

07 Feb 2026

Linda

Clean rooms, amazing staff

8/10

Excellent

01 Feb 2026

Alison

Room spotless and spacious and minibar restocked daily with water, beer and fizzy. Tv mostly Spanish but did have one English movie channel, it is a smart tv so Netflix etc accessible but Wi-Fi not great but it does work although keeps dropping out. I was initially in a standard room but all standard are road side and noisy so I upgraded for a small fee to an ocean view room which was perfect. All inclusive buffet was ok, never hot though only ever warm. All staff were always super friendly and accommodating, nothing was ever too much trouble. The whole hotel and grounds were very clean and staff always busy cleaning including the beach areas. Overall I would recommend this hotel

Self

10/10

Exceptional

25 Jan 2026

Jorge

The hotel was great. The reviews were not good when we booked so we did not know what to except but once we arrived we were very surprised as to why the hotel had bad reviews. The place was very friendly to all guests. I will definitely be coming back.

10/10

Exceptional

25 Jan 2026

Ricardo

We loved everything about this place! They even have a Starbucks in the resort.

10/10

Exceptional

25 Jan 2026

Andrea

This place was great! There was about 20 family members staying here for our vacation & we all loved it! Very accommodating to all of us. The staff was so friendly. The place was constantly being cleaned. The buffet had various options & the other 2 restaurants were very good! WiFi works best in lobby & the restaurants. We will definitely be going back!

Leisure Family_with_children

10/10

Exceptional

22 Jan 2026

Melissa

Room and property was clean, staff were very friendly and accommodating. The WiFi is not good in the rooms but good in public areas on the property. They keep the restaurants on the cold side so bring a sweater. Besides that it was a relaxing stay. We will be back!

Business_and_leisure Partner

10/10

Exceptional

22 Jan 2026

Jeffrey mark

Our vacation was outstanding again this year ! The staff went above and beyond making our vacation memorable. The rooms were clean and comfortable, the food was great. I will be bringing my whole family for vacation next January

Leisure Partner

8/10

Excellent

21 Jan 2026

Robert

Would be a 5 star but the lack of seating and wait staff is a draw back. Fix this and youll earn 5 stars imo

8/10

Excellent

19 Jan 2026

Laurel

Super friendly staff, good food

Leisure Family

4/10

Poor

18 Jan 2026

James

My family and I recently stayed at the Flamingo all inclusive hotel in Cancun. We were a family of 8 adults and we rented four rooms. One of the rooms needed to be changed because the air conditioning was not working. We also had issues in my deluxe ocean front room (clogged sink, clogged shower drain, curtain to the balcony did not close all the way and after maintenance came to repair it, it did not open at all and some of the room doors did not close all the way and this is a security issue which really needs to be addressed.) The hotels wifi was not very good at all. In the hotels defense, they did change two of the rooms and upgraded them, but even with the upgraded rooms there was still a lot of deferred maintenance needed and that cannot be a coincidence. When you pay for ocean views and ocean front rooms, you expect the quality of the rooms to be at a certain standard which was not the case. I would've preferred to pay more money and get a better hotel with a quality stay. The location of the hotel and the beach was great. There were a few employees like Lizardo the concierge who helped us with our issues, Edgar at the front desk and Yocowchi the food server was great and very attentive. These few employees helped to make a big difference. Sorry to say, but I would not stay at this hotel again and would not recommend it to anyone. I would really like to see the hotel be operated better and be taken better care of. Best wishes, JC

8/10

Excellent

15 Jan 2026

Lina

The staff were good, found they may have neen short staffed. Location is great. Beach was beautiful. Not alot of adult entertainment, a quieter resort not alot of activities if that is what people are looking for. Quiteter

2/10

Poor

15 Jan 2026

Jeffrey

This is not a 3 stars resort and is not a good place for kids/family as there is no entertainment for kids beside the pools.

Leisure Family_with_children

10/10

Exceptional

14 Jan 2026

Damian

Room was good and staff were attentive.

Leisure Partner

6/10

Pleasant

14 Jan 2026

Timothy

Food was not very good at all. Limited selection and taste was not good

4/10

Poor

14 Jan 2026

Kim

Staff were great! Hotel was old and needs updating. Saw a cockroach the size of a small mouse in the bathroom below the pool

Leisure

8/10

Excellent

13 Jan 2026

William

There were few

2/10

Poor

12 Jan 2026

Peter

1) no room service
2) no house keeping, 3 day's before our room was cleaned
3) phone doesn't work, no clock in room
4) no wifi
5) restaurant foods were cold, everyday
6)mini bar not stocked
7) towels ragged

Leisure Partner

10/10

Exceptional

10 Jan 2026

Varun

This was our first time staying at an all-inclusive resort, and we were a bit unsure of what to expect, but Flamingo Cancun completely won us over! We traveled with our 3-year-old son for a 3-night stay, and we are already planning to come back.

The Room: We had an ocean-facing room, and the view was absolutely stunning—waking up to the blue waters and the beach every day was a highlight.

Amenities: The pool setup is fantastic for families. There are four different pools, including a dedicated kiddie pool which we used a lot. There is also a beautiful expansive pool that curves through the property and one right by the beach. speaking of the beach, having it right in front of the hotel made everything so easy.

Food & Staff: We mostly stuck to the buffet, and the food was excellent. There was plenty of variety, but we especially enjoyed the delicious local Mexican dishes. The staff were friendly, accommodating, and really went out of their way to make us feel comfortable.

If you are looking for a worry-free family vacation with great views and service, I highly recommend Flamingo Cancun!

Leisure Family_with_children

4/10

Poor

10 Jan 2026

Amy

Food was marginal at best. Staff not very friendly. Would not recommend. I typically do not do reviews…

10/10

Exceptional

09 Jan 2026

Andrii

Nice experience. Definitely coming back.

2/10

Poor

09 Jan 2026

Raim

Helth hazard hotel, not worthy to be listed on Expedia, poor communication by the management no accountability and forget refund, no phone service, no internet service, employees are nice .

Leisure Friends

10/10

Exceptional

09 Jan 2026

sergio maldonado y martha fabiola zepeda

Fue Maravillosa la vista

Leisure Family

4/10

Poor

08 Jan 2026

Natalia de Jesus

We had things that didn’t work in our room, and when it was mentioned to the staff they would state that they would send someone to fix it, but no one ever came.

4/10

Poor

05 Jan 2026

heidi

Asked for 2 beds for 1
Hassle you for time shares
Bad loud hotel music
Short staff 1 bartender to 1000 guests
No staff in restaurants ( lineups but empty dirty tables)

Leisure Family

6/10

Pleasant

04 Jan 2026

Alfredo

Hotel is dated and there is work being done on the property next door. So lots of noise mid-day. Service at the buffet, Italian restaurant, and lobby bar is great. Pool bar and pizza spot are not very welcoming. Lots of beach space and great water location.

Leisure Family

6/10

Pleasant

03 Jan 2026

Atefeh

Staffs were nice, the food was okay but the room could have been better almost no wifi or internet connection and the cleaning wasn’t regularly done

6/10

Pleasant

02 Jan 2026

Tamara

They changed our room when we first checked in, for a reason I couldn't understand. Apparently we got an upgraded room which was on main level with a pool. It was very nice but I couldn't see the ocean because of trees and beach chairs. The room's AC didn't work and we woke up damp because it was so humid with a strong smell of mold. They did put us in a new room which was similar and it was nice. However, they should use dehumidifiers as our room was so cold. We could only have it set at max 19 degrees which is too cold otherwise it got too humid if we brought the temp up. Staff were courteous but a little inconsistent with info we were given. The buffet was great and I enjoyed the food. The entertainment was not good at all. The resort was a little too small for our liking. The beach was amazing but we had to get up super early at 7am to reserve one of the beach beds for later. I liked how the rooms were named after famous writers. We hated the air freshener in the main lobby and lobby toilets, couldn't breathe properly it was so powerful. Overall, it was ok but I expected ocean view because that's what we paid for. There were a lot of locals and kids at the main pool area and it was a bit much, never enough beds to lay on. The entertainment was tailored to locals and not variety of people and it was almost non existent. We were very bored. Some bartenders didn't have great English so it was a little frustrating when ordering drinks.

Leisure Partner

8/10

Excellent

01 Jan 2026

Michael

The hotel was nice and clean and the staff was very friendly. The ocean view would have been awesome except it was blocked by all the palm trees. When you stepped out on the balcony you couldn’t see the beach or the ocean. We were on the 4th floor and we had reserved the premium ocean view deluxe room. The view of the palm trees and coconuts was very disappointing. We were expecting to see the beach and ocean. Everything else was fine. The food selection could have been better. They served pretty much the same food every day. If you liked to drink alcohol then you would be fine. They had plenty of bars that would cater to you with plenty of alcohol. If the palm trees weren’t blocking the view of the ocean and the food choices were a little better then I would rate this hotel a 4 or 5 star hotel.

Friends_and_family Family

8/10

Excellent

01 Jan 2026

Sankar

Nice place to stay with a clean and beautiful beach. The overall environment was very relaxing and well maintained. The food was tasty and well prepared; however, the menu felt a bit repetitive. Adding more restaurants and a wider variety of food options would further enhance the experience. There were some Wi-Fi and internet connectivity issues during our stay. Overall, we enjoyed our time here and would definitely recommend this resort to others.

Partner

8/10

Excellent

01 Jan 2026

Sarah

The rooms were great! We had a swim out room and it was beautiful. The hotel staff was courteous and professional. We felt very safe.
The food was great and we felt the options were good for a smaller resort.

A few suggestions- more loungers around both pools. The beds are a little much.

Loungers on the beach- again, the beds are a little much.

Repetitive music. It’s a lot and it’s too loud. I get the chic boutique vibe, but the music needs to be changed up. I heard the same song every day 100x.

More seating at pizza restaurant and snack bar- people were turned away when they wanted to eat because of no tables- allow eating around the pool area.

All in all, we had a great stay! The Christmas party was fantastic!

Family

10/10

Exceptional

30 Dec 2025

Landy

Excellent location right on the beach. Room faced the Ocean view and pool down below. Brekky server Yacowchi was absolutely the best. Made up a going away dessert plate for us. Buses out front for day trips to Chedraui for some extras. Everyone was very friendly and helpful. 3 weeks off in in the sun.

10/10

Exceptional

29 Dec 2025

Emma

The hotel was clean, beautiful and the service was excellent! The food was good and the pizza restaurant was fabulous! The beach area is breathtaking! Very nice hotel with a small intimate feel.

My only suggestions would be to add loungers to the beach area.

Otherwise, we enjoyed our stay!

Leisure Family

10/10

Exceptional

27 Dec 2025

Monica

The staff was very efficient & friendly. We had a leak from the ceiling in our bathroom, twice. Maintenance staff came out promptly.
Thanks for everything

10/10

Exceptional

25 Dec 2025

Kapil

Loved staying here, will definitely come back and visit them. Beach access is awesome, I think we spent a lot of time in ocean and beachside due to this. My only concern was the lack of wifi strength in rooms and around the property, but besides that no reason for anything to complain. They also have their own parking area behind a gate, so that was reassuring knowing the rental car will be safe. Staff is excellent, everyone saying Hola with a smile. Cant go wrong with this place, highly recommend

Leisure Family

2/10

Poor

25 Dec 2025

Amanda Veronica

Ceiling was leaking in the room. The water ran out during showers. Ran out of towels one of the days bar closed early. Dining options were limited.

8/10

Excellent

25 Dec 2025

Tetiana

Hotel is decent. The two missing points for me to rate it excellent are: there were towels missing almost every day after room cleaning, needed to ask and wait to have them; coffee is available either only in the resto, not the best quality, or to buy for extra cost at Starbucks, no coffee at the bars. I don’t like Starbucks and need my coffee through the day so I’m not coming back for this reason. The rest was good.

Leisure Partner

10/10

Exceptional

24 Dec 2025

Lauri

Rooms were spotless, the staff was great, super friendly and always helpful to our needs. The grounds were spectacular, well kept and always had staff improving and maintaining the beautiful image of the resort. the food was fantastic, a great variety to chose from, and the beach front was spectacular.

6/10

Pleasant

23 Dec 2025

Tracy

Good was basically the same every day. No entertainment and the kids club was always closed

Leisure

10/10

Exceptional

23 Dec 2025

Irshad Ali

Once we arrived, Entire crew were great hardworking & gave us a great service.

Leisure Family

10/10

Exceptional

23 Dec 2025

Dilia M

Mr. Carlos very polite and staff à la carta the bartender Peter very professional and always smiling, polite I give him 10+ y overall all employees are very nice. Love the hotel everyday is clean. I will definitely coming back, thanks.

Leisure

4/10

Poor

23 Dec 2025

John

Dining room staff is very unorganized and lazy, no coffee service, lady just standing there as if she’s guarding the coffee table instead of serving.
Plus the room was way too cold, saw way too many people wearing their winter coats while eating.
Coming to a warm climate country we want warmth and nor a freezing air conditioning blowing on us.
The other thing was the senty smell when coming into the lobby, way too strong, some people actually had their noses covered with there shirts while walking through it.
Only good thing was the cleaning lady’s that cleaned our room did a great job.
AND NO WE WILL NOT RECOMMEND THIS PLACE TO ANYONE

Business_and_leisure Partner

6/10

Pleasant

22 Dec 2025

Thiago

Os funcionários são muito educados, inclusive fui muito bem recebido no check in.
Quarto é excelente.
Agora uma crítica severa e que condicionou a minha avaliação é o wifi, ele so funciona na recepção, hoje em dia um resort não pode ficar sem wifi excelente, eu já fiquei em alguns hoteis em Cancun, tem hotel que pega o wifi até na praia, e para mim isso é fundamental, eu estava no quarto precisando resolver algumas coisas de trabalho e od meu voo que foi alterado e não conseguia.

10/10

Exceptional

22 Dec 2025

Grace

Clean room, very friendly service and good food. Lawn chairs on the beach would be beneficial.

Leisure Family

6/10

Pleasant

21 Dec 2025

Ming

the WIFI is terrible. Basically non existence. Btw you only get 3G in the rooms here.

Leisure Family

8/10

Excellent

21 Dec 2025

Alyssa

We were skeptical about staying at this hotel based off the reviews. But we were pleasant surprised. Amazing staff, very clean property, great food, wonderful ocean view. 4/5 stars simply for the fact that there was no wifi in our room which meant that we couldn’t even use the TV when we wanted to relax at night. Also, we had an AC leak in our bathroom that dripped all day and night. Also, our room phone didn’t work. Otherwise, we really enjoyed our stay!

Leisure Family

10/10

Exceptional

21 Dec 2025

Carlos E

Good ser

10/10

Exceptional

06 Dec 2025

Hope

Beautiful view for just an ocean view room!

Partner

10/10

Exceptional

05 Dec 2025

Nelson

Staff was great Eddie, Alejandro, Ana, super... Perla at the massage was awesome;all staff are good,,Food need to be more varied ; also the construction noise in the morning is disturbing it should start after 11 or 12noon when you are on vacation you want to rest after going to bed late. Thanks again for your service.

Leisure Family

8/10

Excellent

04 Dec 2025

Marcia

O hotel correspondeu a minha expectativa, muito limpo, organizado, uma boa variedade de alimentos e bebidas, pé na areia com praia privativa e bangalô a disposição. Toda noite eventos, show, jantares temáticos. O hotel é todo perfumado e climatizado.Super recomendo, custo benefício muito bom.

Partner

4/10

Poor

04 Dec 2025

Natalia Cecilia

El hotel tiene un precio económico y las habitaciones están bien por el costo.
Sin embargo, sentí que gran parte del personal trabajaba desmotivado y con poca energía, aunque sí hubo algunas excepciones con buena actitud como Rosario y Enrique.
La clientela en general dejaba mucho que desear: muchos huéspedes con malos modales.
La comida fue uno de los puntos más débiles; algunos platillos estaban aceptables, pero si buscas opciones saludables o frescas prácticamente no hay.
El gimnasio es muy básico: solo cuenta con mancuernas y una caminadora, lo cual limita bastante para quienes desean mantener una rutina más completa.
En resumen, es un hotel económico y cumple con lo mínimo, pero tiene varios aspectos que podrían mejorar para ofrecer una mejor experiencia

Self

10/10

Exceptional

04 Dec 2025

Efrain

Todo estubo muy bien el cuarto la vista los restaurantes el personal todos muy amables y respetuosos todo exelente

10/10

Exceptional

24 Nov 2025

Cynthia Paola

Super clean very nice staff

Leisure Partner

10/10

Exceptional

24 Nov 2025

Mark

unas sólidas cuatro estrellas

Family

10/10

Exceptional

19 Nov 2025

Nataliia

The hotel is small and very customer-oriented. Very clean and cozy. The staff is very polite and friendly. I would like more choice in food, but what they cook is very tasty.

Leisure Family_with_children

4/10

Poor

12 Nov 2025

Shannon Louise

This was my first all-inclusive resort experience, and aside from the food and drinks, I was disappointed.

Three front desk staff were very kind, but other interactions made us feel like a nuisance. Most other staff — housekeeping, maintenance, buffet attendants, lifeguards, and door attendants — were helpful, though a few were dismissive.

We booked a 2-bed room but were given a 1-bed room. The hotel fixed it, but left us feeling like our request was unreasonable and that they were doing us a favor.

Our first room had no hot water at the sink, fluctuating shower temperatures, no Wi-Fi or cell signal, and was freezing. After the AC started leaking, we were moved to another room, which also had issues: heavy balcony furniture stacked in the corner, a stiff sliding door, shower temperature problems with random shut-offs and low water pressure, a toilet that wouldn’t flush without a bucket of water, the sink knob fell off, and a bathroom door handle that fell off and wasn’t fixed for 3 days after several report until we got housekeeping involved.

While some staff were courteous and helpful, the overall experience was marred by maintenance problems and inconsistent service. The combination left us feeling undervalued, frustrated, and uncomfortable asking for help.

Leisure Family

6/10

Pleasant

07 Nov 2025

Kandice

First- money went missing which was in the safe. We left for the day and upon returning, money was missing from the safe. Turns out the safe was not functioning properly. I put in a random code and it opened. Great!!!
Food is good if you like and enjoy Mexican cuisine. The buffet is Mexican food so if you don’t like this, you won’t be happy with the buffet food options. The Italian restaurant is good. The pizza and snack bar also good.
Drinks were odd depending which bar they were made. I found the bar by the pizza place to be the best for drinks.
Great ocean view like any other resort. There are far more palm trees than I have seen at other resorts which was nice. Many cabanas on the beach. Never had a day without one.
Staff are very friendly. Some staff better than others in the buffet restaurant but that’s not unusual as compared to other places.
Room was clean. Had to ask for coffee as there wasn’t any left and it didn’t get restocked.
Location is great, walking distance to la isla shopping if that’s your scene- it’s not mine. I much prefer the old la isla before it became what it is now. Easy to take the city bus out to other areas and to downtown Cancun.

Leisure Family

8/10

Excellent

30 Oct 2025

Kathy

Great amenities. The room was only cleaned once. I asked maid to come back , it was just past 8am . She didnt return. Although I hung the sign for service.
Swim up bar seemed to wait locals ( spanish sneaking) quicker than my english speaking group. We tipped anyway. US$

Leisure Friends

10/10

Exceptional

19 Oct 2025

Enrique

Excelente experiencia en el hotel recibí un upgrade de habitación con salida directa a la alberca y vista a la playa. Las instalaciones son hermosas, pero lo que realmente hizo que mi estancia fuera especial fue el increíble trato del personal en especial el barman del bar palenque. Su amabilidad y atención hicieron que me sintiera completamente a gusto. Sin duda, un servicio excepcional que marcó la diferencia.

Self

8/10

Excellent

16 Oct 2025

Jeremey

We had a great time and really enjoyed the swim out suit. Didn’t like that the pool bars closed at 6

10/10

Exceptional

12 Oct 2025

Danny

Great beds , and hot water , cold air , wonderful beach , the buffets selection wasnt great , but i had 3 egg omlette and cereal for breakfast , went to the little sit down resturant for lunch and it was wonderful , for dinner chicken potatoes and salad were always good

Friends_and_family Family

10/10

Exceptional

11 Oct 2025

Ingrid

Everything was perfect! The service was amazing, the place was super clean, and the staff was really friendly. I definitely recommend it and would love to come back!

Family

8/10

Excellent

10 Oct 2025

Gay

We enjoyed staying here. The hotel is clean. They are always cleaning. Staffs are nice. We just had wifi connection problem in our room. Over all it was good.

10/10

Exceptional

09 Oct 2025

gabi

Clean all over the resort, missing more entertainment and more speaking English

Leisure Partner

2/10

Poor

08 Oct 2025

lakishia lynn

DO NOT STAY AT THIS HOTEL! It is NOT A RESORT! STAFF IS NOT FRIENDLY! FOOD DISGUSTING AND UNSANITARY!!! FLIES WERE ALL OVER THE FOOD! FLIES WERE SEALED INSIDE OF THE WRAPPING WHEN I RECEIVED MY “PIZZA”! I woke up to my room walls covered with ants! Broken doorknobs, Broken Shower heads. No shower pressure! I could not even shower! The entire place stinks of mold! I can go on and on…! If you do not speak Spanish, the staff does not like you!!!

Leisure Family

10/10

Exceptional

19 Sep 2025

Uthman

It was very fun

10/10

Exceptional

17 Sep 2025

ronald

staffs are very friendly and our room was upgraded free of charge since there was no available room i booked. food is good. area is very accessible for public transportation.

Leisure Partner

10/10

Exceptional

16 Sep 2025

Norma Nineth

Excelente servicio

Leisure Friends

6/10

Pleasant

16 Sep 2025

Raquel

Noisy with construction next door all day banging sound not relaxing to have a vacation with noise.Restaurant food was not good and packed waiting to be seated.The beach was dirty with seaweed couldn’t go in the water.

Leisure Partner

8/10

Excellent

14 Sep 2025

Douglas

Internet was terrible. Always had to trapse down to the lobby to get WIFI, was still very spotty. None in my room.

Business_and_leisure Self

8/10

Excellent

09 Sep 2025

Fernando

Most of the stuff very nice only but will be check in desk didn't give me the card for towels didn't give me a good review even tho is was not busy when I arrive.

Leisure Self

6/10

Pleasant

06 Sep 2025

Marika

I enjoyed my vacation, but keep in mind it is a really small resort, the pools are really dirty and the food is okay, I feel like there could have been more options. the a la carte restaurant is very good!

Self

6/10

Pleasant

06 Sep 2025

Luz Elena

Very clean, great place and pool for kids,

Leisure Family

10/10

Exceptional

05 Sep 2025

Sonya

What an absolute pleasure to stay here! Nice smaller sized hotel which was exactly what we were looking for . The beach is immaculate, with plenty of cabanas. Such a nice change from the usual loungers most hotels have . The beach is beautiful and clean and the water is amazing . I really was not expecting it to be so lovely, it exceeded our expectations for sure . The buffet was really good, as were the drinks and cocktails. The staff is friendly and service was good . The only issue we had was the wifi as it wasn’t working a lot of the time . I will definitely be returning, and I highly recommend this hotel to anyone looking for a relaxing beachfront holiday

Leisure Family

10/10

Exceptional

03 Sep 2025

Susan

Food was good. Beachfront. Always clean. Workers always cleaning. Staff friendly. Location near center one bus ride .
For improvement:
Bar should be open till midnight. Convenience store open till midnight.
Bathroom in lobby very small

Leisure Partner

2/10

Poor

03 Sep 2025

Rachael

There is NO WAY this a 4 star property! There is literally only 2 restaurants (a buffet and a pizza shop). There is absolutely no activities. The hotel rooms are run down, the sliding door doesn’t slide without a fight. The bathroom was flooding. Considering I have stayed at about 6 different hotels in Cancun in the last 7 years this was the absolute worst! Pay an extra $40-50 and stay somewhere else. And you’ll be lucky if you find someone that speaks English!

Leisure Partner

6/10

Pleasant

02 Sep 2025

Khin Myat

You get what you pay for. The food was ok, but the pool and beach cabana was what made it great. It would have been better if there wasn’t any construction right next to the pool.

Leisure Self

2/10

Poor

02 Sep 2025

Jesus

I had an accident in the hotel bathtub. The hotel staff acted quickly but never offered any help other than calling a taxi to take us to the Red Cross. At night when we returned they wanted me to sign a paper stating that I had rejected their offer at the time of the accident, which they never did, so I refused to sign it. In addition to the bathroom being in very poor condition, there were leaks in the ceiling, a leak around the toilet, scale in the leaking bathtub, and they also didn't provide a plastic bath mat to prevent accidents. By the next morning they had put it back in, but the damage had already been done.

Partner

4/10

Poor

01 Sep 2025

Ryan

Two of the workers were really nice but the majority just seemed rude or unhappy. The air conditioning didn’t work in our room the last two nights. The bars and restaurants have random hours. Also no internet in the hotel rooms but it works around the lobby and pools. There are other places with higher quality and better prices.

Leisure Friends

6/10

Pleasant

31 Aug 2025

Jose

Room and installations were A1 but the food is the my only issue, cold food, not to much options available, bartenders are slow and was hard for me to get drinks I have to buy outside and also eat most of the time outside

Leisure Partner

6/10

Pleasant

29 Aug 2025

Mahrukh

Cosset doors was not easy to open and close. Also balcony door was too hard to closed and handle was broken.

2/10

Poor

29 Aug 2025

Orelvis

Se robaron dinero en la caja fuerte de mi cuñada