Name: SureStay Plus Hotel by Best Western Redding
Address: 2600 Larkspur Lane, Redding, 96002, US

8/10

Excellent

26 Jul 2026

Carole

Everything was good

8/10

Excellent

24 Jul 2026

Kiana

We for the most part liked the stay. The added free tea and coffee was great. Wish they had an accessable water dispenser instead of a water bottle per person. Less plastic is more

8/10

Excellent

23 Jul 2026

Jeannie

Overall, this is a solid upper mid-scale hotel. It was quiet, clean, had a nice pool, and the deluxe room with the in-room spa tub was a highlight of our stay.

There are, however, a few maintenance and safety issues that deserve attention. The shower curtain rod was partially detached from the wall, and the tile surrounding the spa tub was cracked in several places. On our final day, the spa tub developed a leak that seeped into the room below, requiring staff to wet-vac the carpet. We were not charged for the damage, but after the leak was discovered, the staff became noticeably less cordial and seemed to imply we were responsible. It was clearly leaking from underneath the tub, and we had no way of knowing there was a problem until the front desk contacted us.

There was also a security concern during our stay. A side to the hotel was left propped open - allowing a homeless man to enter the building and occupy the stairwell while charging his phone. Staff addressed the situation after another guest reported it, but this represented a significant lapse in security. Had the individual chosen to continue into the guest room corridors, the situation could have been much more concerning, particularly for families with children or guests traveling alone.

Overall, we enjoyed our stay, but better maintenance of the rooms, more professional handling of unexpected maintenance issues, and greater attention to building security would significantly improve the experience.

10/10

Exceptional

21 Jul 2026

Theodore

Very clean room

Partner

10/10

Exceptional

20 Jul 2026

Ronald

This property is dated however the staff and location make the stay amazing. The rooms are clean, breakfast is good, and there is tons of food options at a walkable distance. Very good location!

Business

10/10

Exceptional

19 Jul 2026

Jaime

The bed was very comfortable, and the bathroom was very clean! The staff helped us extend our stay even though we had booked through a 3rd party app. Heading back in a few weeks and I know where I’ll
Be staying.

Business

10/10

Exceptional

16 Jul 2026

Preamvadee

Will return !!! Recommend to family and friend .

Family

6/10

Pleasant

16 Jul 2026

Cheryl

Unfortunately, I would not stay at this hotel again. The bathroom curtain had a moldy smell, and I noticed a couple of insects in the bathroom. There was also no ventilation fan. Additionally, I saw dog waste in the hallway, and the carpeted stairway had an unpleasant odor.

Family

8/10

Excellent

14 Jul 2026

Ashley

Room was comfy, pool was cold. Good stay all together.

Family_with_children

8/10

Excellent

13 Jul 2026

Vivian

Wish there were lotion in the room

Partner

6/10

Pleasant

12 Jul 2026

mardi

I booked this stay based on the amenities stating that the hotel has a heated indoor pool and a hot tub/whirlpool. The pool heater had not been working for a while per the staff when I arrived and neither was the hot tub. The day before I arrived, my family and I did a ten mile hike and my legs were sore. I was really looking forward to soaking in the hotub and swimming. Also, even though our room was clean and looked updated, when you first walk in, you're hit with a bit of an old hotel room smell. The staff was very friendly and the breakfast was decent as well.

Friends_and_family Family

8/10

Excellent

11 Jul 2026

Sein

the place is old but well maintained.
the staff was very kind and made us feel welcome. they serve simple breakfast which is plus for traveling.

Friends_and_family Family

10/10

Exceptional

08 Jul 2026

Rommel

breakfast has good selections

Family_with_children

6/10

Pleasant

08 Jul 2026

Penelope

Our first morning. We we awakened by housekeeping at 8:30. Tried to walk right in, no knock or anything.
Beds have metal all around bottom. Kinda loud.
As we leave, again, housekeeping at 8:30. If I leave at 11, why are you trying to clean when not vacant. Everything else was fine

Partner

8/10

Excellent

08 Jul 2026

Mary E

The hotel and rooms were very clean. The bath products in the shower were excellent. The elevator was out for the duration of our stay which was not great, and evidently was not going to be fixed for some days after we left. Not a good situation.

Partner

6/10

Pleasant

05 Jul 2026

Shannon

It was alright not the best but the room was nice and comfy and clean.

Self

10/10

Exceptional

04 Jul 2026

Manuel

We got there super late at night (11:30pm), with no reservation. The staff were very kind and helpful. The hotel was clean and all amenities seemed to work. The continental breakfast was on point and they kept plenty stocked. There was a big party of us, so our party had 3 rooms and we all had a very pleasant experience. Very reasonable price. Checkout was a breeze. Would definitely recommend.

Family_with_children

10/10

Exceptional

04 Jul 2026

Sean

Very clean and friendly staff.

Self

8/10

Excellent

29 Jun 2026

Heather

Area was nice, room was good and breakfast too. Elevator was broken and the pool heater as well so that was not the best.

Family_with_children

10/10

Exceptional

29 Jun 2026

Christopher

The pet friendly environment made for a comfortable and convenient stay

Family_with_children

8/10

Excellent

26 Jun 2026

Ben

Small but clean room would stay here again

6/10

Pleasant

26 Jun 2026

Jianmeng

Elevator broken, sink drain clogged, cockrach in room.

Family

8/10

Excellent

24 Jun 2026

Brenda

Staff and lodging were great. Quiet and comfortable bed. Updated bathroom. Good breakfast and amenities. Hopefully the pool heater and elevator will be fixed the next visit.

Family

10/10

Exceptional

24 Jun 2026

Donna

Now this is what I expect from Best Western, unlike our earlier stay at Pony Station in Portland. We were greeted by a lovely front desk receptionist, who was friendly and gave us three great dinner suggestions. Pool was fun, room was spacious, clean, had a quiet a/c, and fridge worked. Only there one night but it was perfect.

Partner

8/10

Excellent

23 Jun 2026

Priscilla

It was a great place to stay w the indoor pool. The staff were nice and helpful. The only problem was the elevator was broken so I got my exercise because I was on the 3rd floor but the lady also let me check in early. That was really nice of her. I would stay there again.

Family_with_children

10/10

Exceptional

21 Jun 2026

Lea

The staff was so nice! Rooms were very comfortable and clean. We will be back!

Thank you

Family_with_children

2/10

Poor

21 Jun 2026

Patricia

Traveled 20 hours for a 4 day stay at this hotel which on line was a dream that turned out to be a nightmare. Day 1 checked in went to the room,left our stuff and went to go eat,when we came back elevator was out of order we were on the 3rd floor. People at front desk lied to us for 4 days telling us that it was going to be fixed never was. 2nd we went to swim with the granddaughter heater in pool not working it was ice cold 3rd day they said it was fixed it wasn't. There was never any house keeping on the 3rd floor we had to always go to front desk for necessities. Breakfast make sure you like waffles or toast everything was terrible I am not done but I will stop here I would of asked for a refund but I probably would have got lied to about that too. I do not recommend this hotel.

Family_with_children

10/10

Exceptional

19 Jun 2026

Cheryl

Staff is fantastic!!!!

2/10

Poor

19 Jun 2026

Haiming

No elevator, food waste on floor. Tub knob does not work. Rude stuff

6/10

Pleasant

19 Jun 2026

adrian

Clean, simple - did the job for a one night stay over.

Family

4/10

Poor

17 Jun 2026

George

We stayed here cause the kids wanted to swim, so we figured why not since they have an indoor pool. To my surprise the swimming pool was out of service! We booked a one king bed well the elevator was out of service as well and the rooms with king size bed are on the top floor, so we had to stay in a bedroom with a queen size instead. The AC unit was so loud I think it was on its last days of life! We checked out early to go have breakfast elsewhere cause their food didn’t look too appealing.

Family_with_children

8/10

Excellent

17 Jun 2026

anna

I specifically booked this hotel because of the indoor pool. Wasn't informed that the heater on the pool was broken until check in. Very disappointing because I wasn't able to use the pool like I had planned which was important to me and there was no hot tub to use as an alternative. Also the floor lamp in my room did not work which wasn't a problem but deserves a mention. Other than that everything is great. The staff is very friendly and the property is very clean and quiet.

Friends_and_family Friends

6/10

Pleasant

17 Jun 2026

Jimmy

Where to start,

The staff was very good, they had alot of things going wrong but they stayed with a great attitude.

The room, we were given a room on the 3rd floor and the elevator was not working. The hallway was super hot not a good experience.

The first room we were given had ants. This is the second time staying at a best western where ants were on the night stand and or bed. I Will have to rethink on staying at a best western in the future

The staff was very professional and moved us to another room. The second room was clean on the surface but behind the bed and drawers very dirty with what looked like crumbs of food like people were eating on the bed and it fell through the cracks, this is how you get ants in the room.

The rooms in question were:
302 with ants
314 with the food crumbs

Breakfast was good the staff was overwhelmed only one person trying to take care of what seemed like 20 people all at once.

If we wanted to use the pool the heater were not working. Which could have been an issue if I was looking for the pool to be heated.

Over all the out side of the property was nice. The inside had issues from a bad smell coming from the carpets like if they shampooed them and did not let them dry properly. So you get the moldy smell.

Sorry to say that based of this experience I will have to real thing about using best western in the future.

Partner

2/10

Poor

16 Jun 2026

Orville

Roaches in the room.

Self

10/10

Exceptional

16 Jun 2026

Clint

Everything is in really good shape in this place. I was able to get a quiet night's rest and a decent breakfast, all for a reasonable price. Just wish they had a hot tub.

Self

8/10

Excellent

15 Jun 2026

RAY

My stay was great. Breakfast OK some breakfast potatoes would have been nice. The only complaint was the carpet was dirty and could use shampooing

Self

8/10

Excellent

15 Jun 2026

Ronnie

The only reason I did not give a 5 star rating was not because of hotels neglect, it was because the toilet had broken and required a room change. The staff was great to work with and went above to correct the problem. I would definitely consider coming back.

Partner

8/10

Excellent

13 Jun 2026

Eric

The property was clean and kept up well. The staff were extremely nice and helpful. Will definitely look to stay here again.

Family

10/10

Exceptional

09 Jun 2026

Karla

The hotel was very centrally located. It was very clean, with plenty of parking and a nice indoor pool. The breakfast room was also very clean and offered a good variety of items to eat. However, it would be nice if the breakfast hours were extended until 10:30 A.M.

If I had to give a recommendation, it would be to put a sign above the brochure stand stating that reservations are required to visit Burney Falls.

Overall, the highlight of our stay was their friendly staff.

8/10

Excellent

07 Jun 2026

William

The rooms were well maintained and quiet. The staff were friendly and engaged.

Partner

8/10

Excellent

07 Jun 2026

Charisse

Clean room, comfortable bed, decent complimentary breakfast..

Family_with_children

6/10

Pleasant

07 Jun 2026

Robert

Pool heater not working.
Hallway carpet is worn out and a potential tripping hazard.
Room smelled like dust.
Complimentary breakfast was fine.
Property is very run down.

Partner

10/10

Exceptional

07 Jun 2026

William

Pool was fun for the kids exercise room is not really a thing it's like a closet with two pieces of equipment one of which are broken. There is no Jacuzzi or hot tub but there is a pool in the kids enjoyed their time in there. The hotel is dated and needs some remodel in my opinion but was worth the money beds were comfortable and it was clean enough for our liking breakfast was nothing special but free and edible staff was nice

Family_with_children

6/10

Pleasant

01 Jun 2026

Elijah

It was alright

Self

8/10

Excellent

01 Jun 2026

Gary

Great new facility, good central location, and the beds were comfortable! Staff were friendly, helpful, and courteous.

Partner

6/10

Pleasant

30 May 2026

Larsen

Shower faucet handle was loose, bath towels were small, room lighting too high a temperature, should be down in the 3500/2900k, seemed to be more daylight 4000/5000k. USB charging in outlets by beds didn't work,

Breakfast, despite reviews was disappointing, coffee not good, scrambled egg and sausage soso, selection was standard, breakfast was standard, nothing special.

Partner

8/10

Excellent

30 May 2026

Kaitlyn

Staff was very friendly and helpful. There’s no hot tub, which was a bummer but the pool area is still pretty nice! Rooms were good. There is a ton of cockroaches on the outside of the hotel in the parking lot. Positive is that we didn’t see any inside!

Friends

10/10

Exceptional

28 May 2026

Beverly

Nice room, clean, helpful staff. Good breakfast. Convenient location, close but not too close to the freeway.

Partner

10/10

Exceptional

26 May 2026

Christian

Really good hotel, the only thing was the pool heater wasn’t working. I recommend you this hotel.

Friends_and_family Family

4/10

Poor

25 May 2026

Chris

Staff was great property is old and worn down if there’s any renovations, it’s really cheap and expensive ones metal skirts around the beds that when you accidentally kick it wakes up everybody in the entire hotel so you hear that the entire time hot tub is not working and neither was the pool pool was open but water temperature was only 60 something degrees

Family_with_children

10/10

Exceptional

25 May 2026

shehla

Great

Family

10/10

Exceptional

23 May 2026

Ambika

I loved the fact the place was pretty centrally placed and access to places where I needed to go first couple of days - when I didn’t have a car was easy no y not expensive by Uber .
Good food places nearby .
Nice morning breakfast at the place , v friendly staff and pretty clean room with facilities just perfect and sufficient !

Will be staying here during my next trip to Redding ! 🤗

Pet

6/10

Pleasant

23 May 2026

Anzhela

The good thing about this hotel
Was that the unit was clean. The breakfast was not very good in my opinion. The eggs were not edible and Rubber like and the only meat option was pork sausage. I also was very disappointed that the pool heating system was not working. I understand that these things happen so we decided to still use the pool anyway but upon inspecting it was grossed out how dirty it was. So, it you are saying there because of their advertised breakfast and pool. You probably need to look elsewhere and not make the same mistake as I did.

Family_with_children

8/10

Excellent

21 May 2026

Matthew

Clean room and good breakfast.

Partner

6/10

Pleasant

19 May 2026

Jeffrey

Room was clean, property was a little faded. Could use an upgrade.

Staff was welcoming and friendly

10/10

Exceptional

18 May 2026

Corinne

Clean and convenient pkace to stay.

Self

2/10

Poor

17 May 2026

Marco

The TV wasn't working, the pool heater wasn't working, and the gym equipment wasn't working.

Family

10/10

Exceptional

17 May 2026

Stephen

Amazing pet friendly property!!! The room was clean and open. The breakfast was amazing, and love all the areas you can walk your pet. I will be staying there again for sure

Pet

2/10

Poor

17 May 2026

Patrick

Room had a huge 2\" approx. roachlike bug. I video 'd it. Pretty nasty sight for the expense I paid. I they removed it said God created bugs offered another room. Didn't think that solved the problem. I could have stayed at a dive for 1/2 price but thought it was more possible at a dive. Apparently bug free is very expensive. Was billed around $250 for two nights. No offer to reduce my disgust. Didn't ask. Most people would offer a remedy. Never again.

Self

8/10

Excellent

15 May 2026

Janice N.

Clean room, comfortable bed, quiet, okay breakfast. Pool heater broken, pillows could have been better. Overall nice place to stay.

Family

6/10

Pleasant

13 May 2026

Joanne

Breakfast was average. Good bed. Pool was out of order. Easy check in with friendly staff

Partner

10/10

Exceptional

11 May 2026

Helen

The reason I booked this hotel for the second year in a row use the pool and the heater was broken. They should’ve worn people ahead of time so I could’ve found a pool in a hotel that worked.

Self

10/10

Exceptional

10 May 2026

Julie

Helpful staff members. Clean, quiet, comfortable room with the fridge and microwave I needed for my special-diet food!

Self

8/10

Excellent

10 May 2026

CHINTAN

Overall, experience was great. Convenient location, great breakfast.

Only issue was the pool heater was down when we visited so we could only use pool for limited time.

Partner

10/10

Exceptional

08 May 2026

Luis

Staff was wonderful housekeepers were awesome. Property was clean. Breakfast was great. Had no issues will stay there again and the best thing of all right around the block was black bear diner.

Self

8/10

Excellent

04 May 2026

Purevjargal

Good breakfast, friendly staffs, and normal room.

Family_with_children

6/10

Pleasant

03 May 2026

Therin

just....ok. Staff was very helpful and friendly though. Hotel itself was just ok.

Friends_and_family Family

10/10

Exceptional

27 Apr 2026

lydia

No hot tub in rooms room Clean staff accommodating happy Staff house Keeping was happy and kind Breakfast was fresh only problem for was no decaf in the cafeteria with Breakfast will come back 💐

Partner

10/10

Exceptional

26 Apr 2026

stella

I would definitely go back again

Partner

10/10

Exceptional

26 Apr 2026

changkwon

I like this sure stay very clean.

Friends_and_family Family

10/10

Exceptional

23 Apr 2026

Downey

Had no issues whatsoever with this hotel and staff!

Partner

8/10

Excellent

23 Apr 2026

Nita

The place just needs to updated, the carpet needs to be changed.

10/10

Exceptional

22 Apr 2026

Evangela

The staff person was polite and friendly at check. The room was clean and in good repair. I'd stay here again.

Self

10/10

Exceptional

22 Apr 2026

Abigail

staff was very kind & attentive. room was clean including the hot tub. the area was safe.

Partner

6/10

Pleasant

21 Apr 2026

Steven

Staff was really nice

10/10

Exceptional

21 Apr 2026

John

Great staff, great room & a good hot breakfast. Will stay here again.

Friends_and_family Family

8/10

Excellent

19 Apr 2026

Melanie

Great deal for what we needed. A quick place to lay down for the night on our 18 hour road trip with 2 kids 2 and under and a German shepherd dog. The indoor pool was a big plus for the kiddos.
Clean bedding.
The room’s bathroom had a pee mark on the toilet seat. Nothing that a Clorox wipe couldn’t fix real quick :)
Over all very pleasant staff and a very clean continental breakfast area. Thank you

Family_with_children

8/10

Excellent

18 Apr 2026

Robert

Nice

10/10

Exceptional

17 Apr 2026

Tammy

I stayed there three nights very nice hotel. I enjoyed my stay.

Self

8/10

Excellent

16 Apr 2026

Lillian

The jacuzzi tub was nice but not like in the pictures. I know they were redoing the rooms next to us so maybe onlune it's a picture of the new tubs. The water was very hot so that is a plus!

Partner

10/10

Exceptional

14 Apr 2026

kris

Bed was comfortable which is key. The cable, Dish, is meh, my only complaint. Food was hotel food, don't expect restaurant quality. Pool was warm and large pool.

Self

10/10

Exceptional

13 Apr 2026

DREW

Good breakfast

8/10

Excellent

13 Apr 2026

Rhiannon

The only problem I had during our stay was the juice served at breakfast which was watered down really bad. Everything else was great. I will be returning when i travel to Redding.

10/10

Exceptional

13 Apr 2026

Steph

Amazing stay

6/10

Pleasant

12 Apr 2026

Holley

The pool was warm and it was nice it was indoors because it was raining, but no hot tub and a lot of children and teenagers without any supervision being unsafe and crazy, which made the pool not enjoyable. The trees need pruning, and the halls are dark. The staff were nice and funny. The breakfast room was small and univiting for the number of guests. Had a great night sleep, despite the bed and pillows being a little firm. I liked that there was a place to hang wet swimsuits, but there was not a working vent fan in the bathroom.

Friends_and_family Family

2/10

Poor

11 Apr 2026

Leslie

Did not want to even work on making accommodations. The employee said because i was a 3rd party customer. Guessing because i used Expedia he could not accommodate a late check out

Family_with_children

10/10

Exceptional

10 Apr 2026

Virginia

Breakfast was excellent. Waffles, eggs, English muffins, bagels, etc. All very fresh!

The pool was the perfect temperature.

Staff was very friendly!

Family_with_children

6/10

Pleasant

10 Apr 2026

Margaret

Halls and elevators smelled like old booze and mildew

Family_with_children

10/10

Exceptional

10 Apr 2026

Melissa

Staff were great. Room was spacious and well-appointed.

8/10

Excellent

09 Apr 2026

Janet

The room was clean and good size. I wish it had a table in the room. The breakfast was very nice! There’s a pool but we didn’t have a chance to try it out. The location was great!

Family_with_children

10/10

Exceptional

08 Apr 2026

Kevin

Friendly staff good amenities

Family_with_children

4/10

Poor

07 Apr 2026

Rosalind

There were many things in disrepair. Door going into Lobby broken, about to fall off. Ripped carpets in hall, broken hand held shower wand in our bathroom, no hooks in bathroom for used towels or robes. Microwave didn’t work, was unplugged for that reason, also words on front of microwave NOT in englis. Plumbing dripping from faucets on top of sink and somewhere on floor under sink. Room 214. No hot tub even though pictures show one. The bed was very comfortable though!

Partner

8/10

Excellent

04 Apr 2026

Jennie

Property was clean and accessible parking from the freeway. The rooms were clean and had toiletries such as hand soap, towels, shampoo and body wash. The indoor pool was clean and had a great temperature setting to be comfortable.

Family_with_children

10/10

Exceptional

03 Apr 2026

Joshua

Everything was perfect

Family_with_children

10/10

Exceptional

01 Apr 2026

Larry

Checked out before breakfast.

Partner

4/10

Poor

29 Mar 2026

lynn

The room was very musty. The staff was shorthanded, checked in was delayed by over 2 hours.

Partner

10/10

Exceptional

29 Mar 2026

Hannah

Was good enough. No complaints. Sold out when we stayed and the staff was doing their best. Breakfast was fine, not gonna win awards but there was waffles powdered eggs and sausage. Bedding seemed clean and beds were comfortable. Would stay again.

Friends_and_family Family

10/10

Exceptional

29 Mar 2026

Michaela

The breakfast was decent, staff were kind, no complaints.

10/10

Exceptional

28 Mar 2026

Lorrie

Pleasure

Friends_and_family Family