Violates the Hotels.com policy, and broken AC
The second issue was the air conditioning. Our first room was sea view and 27C (81F) degrees inside. We turned on the AC, but after 30 minutes, the temperature didn't change. Apparently the windows had to be fully closed and the metal blind fully down, or the AC didn't work. We did that, but it still didn't work. They admitted the AC was malfunctioning in that room, so they moved us to a pool-view room that was 25C (77F). The AC didn't work there either! They said they had no other rooms available, so we spent 3 days in a 25C (77F) room. No refund was ever offered for the non-functioning AC.
Nice beach, big rooms, good breakfast. The staff tried to be helpful, but every issue ended with \"I have to ask my boss\" and the boss only knew one word, \"No.\" The boss needs to adhere to the policy she agreed to with Hotels.com and relearn the meaning of the word \"hospitality\".