Gudauri Marco Polo Hotel

8/10

Excellent

01 Mar 2026

serguei

Room very good and clean

Friends

10/10

Exceptional

25 Dec 2025

Dimitri

Everything was great

4/10

Poor

09 Aug 2025

Rishabh

Very small rooms, almost felt claustrophobic. Beds seemed to be very old. Basic service issues (had to make multiple calls even for small stuff like tea sachets). Staff seemed to lack basic etiquettes (didn’t offer help with bags when we were leaving). Almost, they levy charges for using most of the hotel amenities (like tennis courts, billiards tables etc)

Leisure Family

6/10

Pleasant

21 Jul 2025

TALAL ABDALLA MOHAMMAD

Horrible experience when I booked a suite! The upper room have ZERO air circulation!! Not even a 1 star hotel…

Leisure Partner

10/10

Exceptional

15 Apr 2025

Juan

Teona the woman at the reception was great and super helpful

6/10

Pleasant

12 Apr 2025

Jason

Very good location to lifts , must of been out of season seemed understaffed , was clean. Bar???
The staff I did see were very friendly.

Leisure Partner

10/10

Exceptional

01 Mar 2025

HATEM

Excellent property with Excellent service.

Leisure Family

8/10

Excellent

03 Feb 2024

Kamran

A very cozy place to stay especially if you’re interested in skiing because the hotel is very close to ski area.
The only thing we didn’t like was room temperature. It was quite cold.
Otherwise the hotel and staff were very nice. Food was delicious.

Leisure Family

10/10

Exceptional

14 Dec 2023

Abderraouf

Very good hotel

Very nice hotel, excellent location and good amenities.

Friends_and_family Family

8/10

Excellent

28 Dec 2021

Onsy

Staff are helpful and cheerful.
Skiing and cable cars are just at the back of the hotel - 2 minutes walk.
The view from the balcony.

Leisure Partner

10/10

Exceptional

26 Dec 2021

Onsy

Staff are very helpful and always smiling. They are very polite.

Leisure Partner

4/10

Poor

30 Sep 2021

stefan

makes no sense for there to be no heating when outside night temp is below zero. reception said 'heating comes on tomorrow' I have never seen staff and guests wearing coats serving in the restaurant 3 days in a row and a real challenge getting a heater delivered to the room, only good thing was the supervisor in the restaurant who was outstanding. breakfast was awful; juice is sugared water and when i asked for scrambled eggs it led to a row in the kitchen we could all hear

Leisure Family

10/10

Exceptional

16 Sep 2021

Frank

Best stay in Georgia!

The staff, the food, the room, and the value were all excellent. Probably the best of all our Georgia stays.

Partner

2/10

Poor

17 Jul 2021

Aldrine

Highly not recommended!

The best decision I ever made in my entire life was book this place for just one night, dont think we could have gone through an hour more! For all the reviews and ratings online, must say the service was at best horrendous! For a resort in such a tourism focused area, most of the staff just could not speak english and responses if not clear were just down right rude! I would say most of the staff were not trained and if any may have been going through their training as we speak. That aside really dont think many of them want to be in the hospitality industry as thats exactly how it came across! You would be doing yourself a favor by trying an alternate resort. By the way a saving gravce was the stweard who helped us with our luggage, just wish i had tsken down his name to mention here as his customer service was exemplary. Other than that good luck.

Partner

8/10

Excellent

26 Apr 2021

Verified traveler

Ski-in ski-out, great value

The hotel is in a great position at the bottom of the first lift. The rooms are clean and comfortable, if a little small and lacking in extras. The restaurant is very good and the service

Partner

6/10

Pleasant

15 Apr 2021

Ajay

Service was not great

The service was not up too the mark for the charges they charge for the hotel. We tried to get our room cleaned but no one was available. We tried calling the main reception couple of times during the day but no one attended and eventually we couldn't get the room clean and had to spend the night without any new sheets and towels

Friends_and_family Family

10/10

Exceptional

05 Apr 2021

Verified traveler

Nice terrace , nice lobby, nice pool , just at the ski slope

Leisure Friends

8/10

Excellent

15 Mar 2020

Verified traveler

Good location, needs renovation

Perfect location , next to slopes and local market which contains all essentials
Rooms old fashioned, needs renovation ,

Partner

2/10

Poor

14 Mar 2020

Moshe

Worse hotel ever!!!!

On our check-in day we got a room stink out of cigarettes , asked to replace it , they took 45 minutes to find other room (by saying hotel is fully booked) , got into the new room , open the water to wash my hands and in a second the room was flooded (plumbing error they say it's first time but you can see that the carpet color was such that flooded few time + the cabinet down part was rotten due to water)
Only after that they gave us a \"better\" room with Balcony. Breakfast didn't included Espresso or omlet so every morning I had to pay for both (staying was BB).
EXPIRIENCE WAS SO BED WE CHECKED OUT 2 DAYS EARLIER AND THE RECEPTION MANAGER DIDNT BOTHER TO AS US WHY

Partner

8/10

Excellent

09 Mar 2020

Verified traveler

Great location for the slopes

A great hotel for a ski break in Gudauri. The chair lift in a two minute walk from the chair lift and a ticket office nearby. The hotel includes a ski depot with rental facilities. The pool area is nice although hot tub small for the numbers who wish to use it after skiing. A very good breakfast selection was on offer including fresh crepes and waffles.

Room was comfortable and well appointed.

Friends_and_family Family

4/10

Poor

20 Feb 2020

Verified traveler

Low service awareness

1st room was stink of cigarettes
2nd room had a plumbing issues.
We left 2days before check out time and they didn't bother to ask why - NOT RECOMMEND

Friends_and_family Friends

8/10

Excellent

13 Jan 2020

Mohammad

Ski holiday

Pleasant

Friends_and_family Friends

8/10

Excellent

07 Jan 2020

Verified traveler

I stayed for 7 nights over New Year's and overall, I enjoyed my stay. The hotel is conveniently located next to one of the ski area's lifts, so it was easy to go skiing everyday. It is also located very near to the supermarket, and some fantastic restaurants. The staff was extremely helpful and friendly, especially the restaurant staff and the guy guarding the room with the ski lockers.

There were some things that were less than ideal. A lot of families with young children were at the hotel, which normally wouldn't be so bad, except that I could hear everything in the hallway from my room - including the running, screaming, and loud talking. The rooms definitely don't seem to be insulated against sound from the hallway. While the breakfast buffet was good, there seemed to be weird items some of the days, including pasta and french fries, which I suspect was catered more to the children. The pool and spa area was nice, except for an awkwardly small hot tub which had a very cramped maximum capacity of 4 people. Also, the check-in time was supposed to be at 2 pm, but I was unable to access my room until 2:45 pm on the day of check-in.

Overall, I would recommend this hotel, but it seems to be more suitable for families with children, and not solo travelers.

Leisure Self

2/10

Poor

31 Dec 2019

TAREK

Bad

The room was small and bad view..no tissues in the room and lazy employees

Friends_and_family Family

8/10

Excellent

30 Dec 2019

Vimal

Good stay. Lots of activities to do in the property as a ski resort. Good location. Improvements could be housekeeping and general in-room comforts.

Leisure Family_with_children

8/10

Excellent

29 Dec 2019

Verified traveler

The hotel is situated in the best place of Gudauri

Overall a nice hotel. Service staff a bit slow and not really ready to give any advice about trip in the mountains.
Poor menu in the restaurant.
Nice facilities and games rooms, however many guests could not behave as expected in a 4 stars hotel. Drunk, noisy and loud till late.
It took 30 minutes to check out because only two people at the reception and some clients had to complain about the final bill. For me the final bill was clear and the amount was what I was expecting.

Friends_and_family Family

8/10

Excellent

15 Dec 2019

Cath

I love the balcony and its morning view and the food is awesome too.

Leisure Friends

4/10

Poor

23 Mar 2019

Verified traveler

It is a ski resort, completely skiier-unfriendly. Ski lifts work until 16:00, but check out time is 12:00, and there is no room for skiiers to change the clothing after finishing skiing. So that the skiiers have to check out at noon, ski until 16:00, and then strugle where to change the cloth, and the hotel offers no help in this regard.

Leisure

4/10

Poor

13 Feb 2019

Verified traveler

we were a group of 12, planned to stay for 5 nights there from 2 months before(paid total price)

Our experience was complected! we get there 1 p.m, they told us check in time is 2pm & they didn't even ask for pass ports & paper work, at 2 p.m 2 of 5 rooms were not ready, unless they told us all queen rooms have balcony but they gave 1 double bed room instead & no cooperation or sympathy at all. we had to stay 1 hour more at lobby & wait for reception to do all paper work(copying all pass ports & room cards).

we had very normal meals(in compare with other Tbilisi/Batui/Borjomi restaurants) at Marco polo hotel but in very higher price. the Shisha wa awfull & 4 times more expensive than other bars & lounges!
just one of the staff was friendly & cooperating at bowling bar& the rest of them had poor English communication & were kind of rude to all foreign guests. we planned to leave the hotel 1 day earlier & we could not get a penny as a refund of approximate $1000 remained of our balance & one more very funny & important note: this hotel charge each 1 more little bottle of water you ask for 4 Gel insted of 0.4 Gel .

Leisure Family_with_children

8/10

Excellent

29 Dec 2018

Verified traveler

No hot water for first 18 hours . Technical issue which was repaired

Leisure Partner

8/10

Excellent

28 Dec 2018

Verified traveler

The staff was excellent. They were friendly, helpful, and competent. The restaurant had amazing food. The hotel’s ski in-ski out was fantastic. I will stay here again.

Leisure Family_with_children

8/10

Excellent

06 Nov 2018

Verified traveler

fantastic breakfast, room is quite big

10/10

Exceptional

09 Apr 2018

Abdul

Nice hotel close by chair lift

Very good hotel with good facilities. Skiing and chair lift facilities are just beside the hotel. Location is very good.

6/10

Pleasant

25 Mar 2018

Verified traveler

Nice hotel with a nice pool and jacuzi

The hotel was very nice and it has a direct access to the ski slopes which was amazing! It was strange that the entertainment in the hotel (Bowling, Billiard, Swimming pool and Jacuzi) only opens at 2h or 3h pm!! That was really a shame!
The Junior suite was very nice but the bed was not comfortable. We booked the room with a sofa bed, however we arrived and the sofa was not opened and prepared. The staff was ok but not very friendly and smiling. Overall a good experience.

6/10

Pleasant

01 Mar 2018

Verified traveler

Hotel is ok it is not a four star

The good points are it has lots of good facilities bowling, pool, spa, (I had a very nice massage.but expensive.). kids club restaurant and bars. All at an extra cost and expensive.
Unfortunately ithe rooms are tired although the rooms were ok it is not 4 star and is not clean. It's a good 3 star. At best.
The staff and the service are terrible. They are rude and miserable . I ordered room service one evening and waited over an hour for some fries. No apology.
When I checked out they gave me a bill for over 600 lari and it should have been 214 .
I would not stay there again , when you go on holiday it is suppose to be a nice experience but. it was a very expensive miserable experience.

6/10

Pleasant

19 Feb 2018

N

Lovely hotel

Great hotel, staff - when busy - struggled to deliver an efficient service.
Rooms could have been cleaner
Great breakfast

10/10

Exceptional

05 Dec 2017

BRIJESHBHAI

Great location & comfortable

Great Hotel location with lot of snow around and very comfortable inside.

Family

8/10

Excellent

29 Oct 2017

Verified traveler

Facilities such as indoor pool and spa were not functioning and we were driven to stay at this hotel to make use of these facilities in cold weather. Also, the scorer at bowling alley was not functioning; lane wood did not appear to be level. They tried to compensate for these shortcomings by good service and complimentary dinner.

Family

8/10

Excellent

27 Feb 2017

Olivier

very nice trip in Marco Polo

Great hotel, with very helpful staff and just at the fist lift for skying. but limited activities out of the hotel for little children
breakfasts are great, lunch and dinners very tasty but sometimes a bit long to be served
not all rooms have a nice view

Family

8/10

Excellent

17 Feb 2017

HC

great location by the piste and excellent for kids

The location is perfect for skiing (the ski area is not for advanced skiers), the room we had - duplex junior suite - was pleasantly laid out and reasonably sized. Staff were most helpful everywhere and the kids facilities & friendliness was amazing. For families travelling without kids, this might be off putting since kids are seen and heard everywhere. We tried the massage - good, the 'entertainment area' (pool tables, bowling, air hockey and xbox) was made well, but found it odd everything was payable. The only thing we didn't particularly like: there is 1 restaurant at the hotel and nothing else in walking distance.

8/10

Excellent

29 Dec 2016

Baran

We liked it

Spent 4 nights 5 days with my family. The staff was helpful and with positive attitude. Kitchen can be better and with more options.

Family

8/10

Excellent

09 Dec 2015

laura

Great escape in the snow

We went during the off peak season before skiing had started but it was still a great snowy escape. Great location, lovely pool and hot tub. Food was average but the wine was good

Family

10/10

Exceptional

01 Jan 2015

Khusrav

Excellent!

Despite it's location up in the mountains, Marco Polo is one of the best hotels we have stayed with our family. Considering it's location right on the skiing resort (you can actually put your skies on just outside of the door and slide down to the lifts from the hotel), it is perfectly located, the service is great, and the option of half board is the best for the skiing season!

Family

10/10

Exceptional

03 Jan 2023

Jerome

11 von 10 Punkten

Hotel hätte 5 sterne verdient.

Friends_and_family Family

8/10

Excellent

10 Jan 2022

Anastasiia

Лучший в Гудаури

На мой взгляд это лучший отель в Гудаури.Не новый конечно,но конкурентов у него пока ,точно нет.Подъёмник прям у отеля,SPA в отеле,хорошие завтраки.

Friends_and_family Family

8/10

Excellent

10 Jan 2022

Anastasiia

Самый лучший отель в Гудаури

Прекрасные каникулы в Гудаури!Остались очень довольны отелем,мы отдыхали с семьей в нем не первый раз и считаем,что это самый оптимальный вариант для отдыха и катания в Гудаури.Подъёмник сразу у отеля,в отеле есть SPA,хорошие завтраки.Отель не очень новый,но все ухоженно.Номера полулюкс уже прошли реновацию.

Friends_and_family Family

8/10

Excellent

10 Jan 2022

Anastasiia

Самый лучший отель в Гудаури

Отличный отель!Подьемник прямо у гостиницы.Хорошие завтраки,есть SPA .В целом мне кажется,для катания самый идеальный выбор в Гудаури.Отель не новый,но все очень продумано и удобно.Обязательно ещё вернёмся !

Friends_and_family Family

8/10

Excellent

12 Jan 2020

Anastasiia

Лучший в Гудаури

Хороший отель,рядом подъёмник,отличные завтраки.Удобный подъезд к гостинице.Внимательный и гостеприимный персонал,мы остались очень довольны

Friends_and_family Family

8/10

Excellent

03 Jan 2020

murat

Nice Hotel

It was nice to stay this comfortable and clean hotel.Breakfast was amazing and variety of choices.We had dinner in hotel restaurant as well and price was ok and food was delicious.I recommend this hotel.

Friends_and_family Family

4/10

Poor

03 Jan 2020

IRINA

העיירה נחמדה ומסבירה פנים, לא רצוי ללכת למלון הזה.

המקום מוגדר כחמש כוכבים, אבל בפועל לא יותר משלוש בכל מקום אחר. חווית האירוח התחילה ברגל שמאל, עם אוכל לא טעים, מלוח ולא מתובל טוב. חוץ מזה שהעלילו עלינו בנושא התשלום על הארוחה בטענה שלא נתנו תשלום נכון.
סך הכל החוויה שלנו הייתה בינונית ומטה.

Friends_and_family Family