Name: TownePlace Suites Garden City
Address: 3510 E Kansas Ave, Garden City, 67846, US

4/10

Poor

03 Aug 2026

Fernando

We requested our room to be serviced twice and both times our room was not serviced at all.

6/10

Pleasant

03 Aug 2026

GILBERT

Everything was very good except a couple items. The biggest complaint was the quality of the bed. It was very firm and uncomfortable in our opinion. The second was the cooking pots were very old and worn. There was a very dirty bowl in the cabinet which has me question what the cleaning process of the dishes are between tenants.

10/10

Exceptional

26 Jul 2026

Alison

I just want to mention the desk clerk, Dade. He was so helpful and kind and seemed sincerely interested in making sure I had a convenient room and a pleasant stay. I left at 4 am, and he helped me take my things to my car. In an era when public-facing staff seem increasingly complacent, bored, or downright rude, as is often my experience in hotels, Dade was a breath of fresh air.

10/10

Exceptional

23 Jul 2026

Alison

The young man at the front desk was most helpful and put me in a very convenient room.

8/10

Excellent

14 Jul 2026

Laura

Breakfast was the best part, although the coffee wasn't great. Lots of good food options on the buffet. Our room never did cool down to where we wanted it. Room was clean and bed was fine.

8/10

Excellent

05 Jul 2026

Deanna

The room was clean and comfortable; the staff friendly and helpful; the breakfast plentiful; however, the pool was disgusting. We chose the property for our two grandchildren to swim. It was disappointing. If the pool was cleaned and maintained, I would not only recommend the hotel but book again.

Family_with_children

10/10

Exceptional

22 Jun 2026

Jeff

Would stay there again!

Partner

10/10

Exceptional

19 Jun 2026

Michael

My stay was great!

10/10

Exceptional

16 Jun 2026

Janice

Both excellent

Self

6/10

Pleasant

13 Jun 2026

Thomas

Staff is very helpful and friendly, but we had a few issues with our room. Bathtub drain was plugged so water didn't drain, plus there was no instructions on TV remote. When I told front desk staff about the problems they did have maintenance come and reboot the TV system and fixed the bathtub drain problem within a couple hours so that was good. Swimming pool was very dirty, didn't look like it had been cleaned in a couple weeks. Also a lot of traffic noise on the front side of hotel. I don't know that I'd stay here again, however the staff was super nice and it's clean, other than the outdoor pool.

Friends_and_family Family

8/10

Excellent

15 Mar 2026

Jeff

The suite was nice and spacious.

Family

10/10

Exceptional

14 Jan 2026

Sheri

Loved that I was given a choice of floor to be on and had a great sunset and sunrise view over a field! Room was very nice with a full size fridge, 2 burner stove, microwave and dishwasher. And real glass cups and plates! Comfy bed and nice shower.

Leisure Self

10/10

Exceptional

17 Nov 2025

Micheal

Everything about this hotel was amazing. (Customer service, room service, breakfast,)

Friends_and_family Family

4/10

Poor

29 Oct 2025

Rodney

Internet not working when we first got there.
Room service only stop by twice in five days and out of those two times only once did we get to exchange towels. The lady didnt appear to understand english. She was kind but my wife asked for more towels and we never saw her again so not sure she understood what we were asking for.
The tv screen is horrible. You can literally see big LEDs behind the screen used to light the screen.
The outlet on the right side of the bed near the light wouldn't hold the simplest of plugs. Its very worn. Fire hazard.
I also carry a UV light in my travels and there are several questionable stains on the carpet, the ac unit, and on the wall near the bathroom sink.
The parking lot is riddled with holes and broken asphalt in several areas. Safety hazard.
Upon checking out I was told that I had a pending charge and the receptionist was unable to give me a final receipt nor check me out due to a mysterious charge. He told me he would bring it to the attention of the manager which he did and the charge was resolved. I had to call back 2 days later and have my receipt emailed to me.
Room 308 needs some attention.

Business Family

10/10

Exceptional

28 Sep 2025

Manuel

Staff were friendly

10/10

Exceptional

23 Sep 2025

Edward

Clean hotel with comfortable rooms

Business

8/10

Excellent

31 Aug 2025

Debra

The property was quiet but the refrigerator was huge and tv was small and n an awkward place to watch. Deadbolt did not work, thermostat did not work, bathroom door would not shut. Breakfast was really small and food ran out, for the size of the hotel the breakfast area should be bigger, not enough places to sit.

Leisure Partner

10/10

Exceptional

08 Aug 2025

Madilyn

Clean comfortable and the breakfast was great

Leisure Partner

8/10

Excellent

12 Jul 2025

Verified traveler

Milo

They only have one cart to bring our bags and personal items to our room. When it’s in use we have to wait.

Friends_and_family Family

10/10

Exceptional

06 Jul 2025

Katonya

The hotel staff was the best! Great hospitality

Business Family

2/10

Poor

29 Jun 2025

Karen

Smelled like urine, carpet was also stained with urine ,room had an unpleasant smell overall. Sheets and towels were stained. Was very unsanitary

Leisure Family

10/10

Exceptional

17 Jun 2025

Gail

The room was spotless and very comfortable with the couch. The kitchen included a full size fridge, dishwasher and 2 burner stove as well as dishes and utensils. We were just there one night, but would definitely choose town place suites again-we chose it because it was pet friendly and were glad about that choice.

Leisure Pet

8/10

Excellent

18 May 2025

Susan

Extended stay

Great stay. Never had the room refreshed
Great checking in service. Enjoyed the breakfast. Front desk helped with anything we needed

Friends_and_family Family

6/10

Pleasant

16 May 2025

marlyn

The fire exit door next to our room didn’t open.

We did a late checked-in and slept-in and cleaning staff knocked on our room door at 9am, when checkout was at noon. They should have known who has checked out.

Leisure Pet

10/10

Exceptional

02 Apr 2025

Michelle

Everything was wonderful!

4/10

Poor

17 Mar 2025

Sean

Loud and bright

People above us had a parade featuring elephants best I can tell. Thinnest floor/ceiling I’ve heard in a while. Brightest parking lot lights and no way of getting the curtains to contain them

Friends_and_family Family

8/10

Excellent

17 Mar 2025

Teresa

a good area, friendly staff

Leisure Partner

6/10

Pleasant

26 Jan 2025

Verified traveler

Many of the in room amenities were broken, like the TV, the in sink garbage disposal, and the bed was horribly uncomfortable. The adjoining room had guests with a cat, and we could smell the cat waste in our room. Front desk staff were very helpful.

Partner

10/10

Exceptional

03 Nov 2024

Lauren

So grateful for the ease of getting early check in! :)

Friends_and_family Friends

8/10

Excellent

23 Oct 2024

Yvette

Ac issues

Everything was great. The suite was very nice for the price we paid. Only problem was the ac units were leaking and creating soaking wet spots in the rooms which made it very uncomfortable stepping on with socks and without socks.

Friends_and_family Family

6/10

Pleasant

23 Oct 2024

Candy

Car with back hatch open and trash to the ceiling right where you come in driveway, tv wouldn’t work- staff member came and worked on it -when it came on, there were 18 lights in the picture, coffeemaker had been melted.

Leisure Family

10/10

Exceptional

22 Oct 2024

Gaby

Liked everything

10/10

Exceptional

15 Oct 2024

Dylan

Nice place - quiet and clean!

4/10

Poor

08 Sep 2024

Abel

Stayed in a suit and the shower was horrible, didn't drain, shower head was dirty and bottom nosil wouldn't shut fot the water to go the shower head, water left you feeling like you were showering in a slime pit. Didn't want to stay any longer there.

Business

10/10

Exceptional

30 Aug 2024

Andrew

Awesome

8/10

Excellent

28 Aug 2024

Gerry

Over all great place, pool could have been cleaner

Leisure Family

10/10

Exceptional

25 Aug 2024

Susanna

We loved our stay. We were in a studio which had access to a cooktop, dishwasher, microwave, and full-size refrigerator. We didn’t like the pool. That was our only complaint. Our daughter went to skim it herself and there was a dead bird floating in it (totally possible it just happened). But the discoloration need the bottom of the pool on the sides made my daughter not want to use it.

We felt very safe and left things in the bed of our pickup without concern of it being taken. We will definitely stay here again. Thank you!

Business Family_with_children

10/10

Exceptional

15 Aug 2024

Glenn

The breakfast was delicious, well-stocked with lots of options. The room was spacious, clean and comfortable.
Would have liked a fenced area for the dog. Also, there was vibration in the room during the morning. I think it may have been from the industrial washing machine.

Leisure Pet

8/10

Excellent

29 Jul 2024

Curtis

In the middle of renovation, so construction noise/equipment was inconvenient. Highway exit was under construction so difficult to get there. Otherwise was fine.

Leisure Family

6/10

Pleasant

26 Jul 2024

Robert

Run down.

8/10

Excellent

21 Jul 2024

Kristi

Staff

Leisure Family_with_children

10/10

Exceptional

19 Jul 2024

Richard

We really liked this hotel. Was a great stay.

Leisure Partner

10/10

Exceptional

30 Jun 2024

Rachel

The hotel was so convenient & very clean. The staff was super friendly.

Friends_and_family Family

10/10

Exceptional

23 Jun 2024

Marissa

The property was clean and up to date. The staff was very friendly. Breakfast was you common hotel breakfast.
We had a party of five so we got the suite with 2 queen rooms, living room n kitchenette. Very spacious.

Leisure Family

8/10

Excellent

09 Jun 2024

Peter

It wasn’t very clean

Leisure Family_with_children

10/10

Exceptional

31 May 2024

Thomas

Great service and comfortable room

Business Self

10/10

Exceptional

27 May 2024

Jan

Very nice toom

Leisure Family

4/10

Poor

20 May 2024

Lana

I ended up checking out and not staying there. The hotel is full of construction/railroad workers that live there long term. The door to room they tried to have me stay in had been pried open and deadbolt would not lock. I felt too unsafe to stay there overnight.

Business Self

2/10

Poor

19 May 2024

Schrene

Very disappointed!

Lots of deferred maintenance. Time for some much needed TLC. We had the two bedroom suite. Thermostat in back bedroom broken. No one available to repair it on the weekend. Was given a fan. Had to ask for wash cloths. 3 tv’s only one remote. TV in the primary bedroom not working. Front desk brought us a remote but it never worked. We gave up. Bed uncomfortable. Wall art missing but holes left where it had been. Only decaf coffee available in the room. All staff we encountered were very young and appeared to lack the authority or knowledge to make the changes to improve the quality of our stay. We were visiting to attend a graduation. It’s no vacation destination but lots can be done to make it better.

Friends_and_family Family

6/10

Pleasant

17 Apr 2024

Verified traveler

My stay

The plumbing was not good at all sink, toilet, tub. Bed needed flipping. I felt like i was staying in a worker hotel with so many workers in n out.

Friends_and_family Friends

10/10

Exceptional

10 Apr 2024

Jeane

Very clean rooms and comfortable beds. Water in the shower lukewarm at best.

Business

2/10

Poor

28 Jan 2024

Verified traveler

Overcharged for unwanted room with no working TVs

I was set up in a one bedroom suite for the first night and charged $239 before taxes. There were two tv's in the room and neither one worked. When the front desk was asked about the tv's they said their maintenance guy would be there in 2 days (not helpful). I was still charged the full price and when I went to change rooms the next day, I was stuck back in the same suite, with no working tv's. The front desk staff was very friendly but not able to help much or get someone who could help find a solution to the problems. The room was mostly clean which was good.

Self

8/10

Excellent

28 Dec 2023

Nicole

Kinda small room, but clean and comfy

6/10

Pleasant

31 Jul 2023

Charles

The general condition of the property was poor
Price to high for shape it’s in

Leisure Friends

6/10

Pleasant

22 Jul 2023

Christopher

$200 a night for a room that was spacious, had decent amenities, but was in bad need of a refurbishment. Paint, wall coverings and furniture were beat up. And carpet was torn and or wet in spots. Staff was friendly and would have asked for a different room but none were available that fit needs of our party.

10/10

Exceptional

08 Jul 2023

Richard

Comfortable, clean, and quiet. Everything I needed for the evening.

Leisure Family

10/10

Exceptional

30 Jun 2023

Miranda

Nice property

Leisure Family_with_children

6/10

Pleasant

26 Jun 2023

Johann

Insects in the room. Bathroom door not closing

Friends_and_family Family

6/10

Pleasant

04 Jun 2023

Matthew

Good enough

The accommodations were what I needed for my family of 5. The property itself is on the decline. There are many areas that are starting to look tired, dilapidated, and in need of maintenance.

Friends_and_family Family

6/10

Pleasant

28 May 2023

Robbie

Average room

Stayed for a hospital visit in town. Room was good enough. Staff was friendly.

Friends_and_family Family

10/10

Exceptional

09 Oct 2022

Debbie

Clean & comfortable rooms, plenty of parking & nice breakfast. Clerks very nice

Partner

10/10

Exceptional

19 Sep 2022

Shawna

Conveniently located off the interstate with food options close by. This place had the best free breakfast I've ever had at a hotel! We would definitely stay here again.

Leisure Family_with_children

10/10

Exceptional

18 May 2022

Jill

It was a quick and easy check-in, and the parking area was what we needed to accommodate the enclosed trailer we were pulling.

Business Partner

10/10

Exceptional

30 Apr 2022

KARODY

I wish they would put teabags in the room. However, the clerk offered me some to take up.

Business Self

6/10

Pleasant

24 Apr 2022

Cynthia

Could have been better!

Checked in just fine. Got to the room they assigned and it was under construction. Went back downstairs and the young man apologized and got us to a different room. The second room was fairly clean until we went to make out the extra bed. Sheets were filthy. The front desk apologized again and got us a clean set. The hallway had a very strong, weird aroma. Thankfully it did not continue to the room.

Went downstairs to eat breakfast at 8:45 with a 10:00 stop time. Absolutely everything was out. My husband had to ask them to restock.

It wasn’t the worst hotel we have ever stayed at. Just expecting a higher standard for a Marriott.

Friends_and_family Family

10/10

Exceptional

23 Mar 2022

Laurie

Great stay. The full fridge and cooking area, although I didn't use, was unexpected and a great bonus! The room was well equipped, clean, and the bed comfortable. I would definitely stay here again!

Leisure Self

10/10

Exceptional

12 Jan 2022

Douglas

Room was very clean and comfortable nice spacious are loved how much storage room it had

Business_and_leisure Pet

10/10

Exceptional

05 Jan 2022

Deborah

Almost Perfect

This was a very comfortable stay at the quiet edge of a retail center. Beds & pillows (firm & soft) comfy, shower comfy, room modern, spacious, and efficient. Loved the access to stream video on the TV (Netflix, Prime, Showtime, HBO, etc.) and the front desk was helpful, even loaning us board games when bad weather extended our stay. There was a small housekeeping issue--previous guest's trash was not emptied and I could not tell if dishes in dishwasher were clean or dirty. But the room and bath appeared perfectly clean. Breakfast was identical each day of my 5-day stay: cheese omelette, sausage, biscuits and gravy, yogurt, boiled eggs, cereal and carbs. A little variety would have been nice, but still nothing to complain about. They have a tiny outdoor pool, not open in December. But this made for a quiet stay as families with children no doubt booked the noisy hotels with indoor pools. (I've stayed in the one with the waterpark next door and there were kids all over. I think they had a slumber party in the hotel room across from mine. Ughhh!) I have a friend in town and I will likely stay here again.

Self

10/10

Exceptional

29 Nov 2021

Rudy

Very pleasant

Door was a bit hard to open, but the hotel was amazing clean smelt very fresh throughout the hotel. Breakfast was ok

Friends_and_family Family

10/10

Exceptional

14 Sep 2021

Bailey

Rooms were spacious and clean. It was, however, quite noisy in the morning, it may have been the cleaners. I was hoping to sleep in and was awoken by a loud knock around 9am. Otherwise this was a great hotel!

Leisure Partner

10/10

Exceptional

30 Jun 2021

David

A great place to stay in Garden City. The rooms are nice and more like home than a hotel. They have a couch and TV so you not stuck sitting in bed to watch TV. Overall

Business

8/10

Excellent

21 Jun 2021

Verified traveler

I loved how great the service was during the day and at night! The only thing that wasn’t pleasing was the fact that the refrigerator didn’t work at all while we were there. Other than that everything was outstanding!

Business Friends

8/10

Excellent

12 Jun 2021

Verified traveler

Convenient and serves hot breakfast much to our joy!

Business_and_leisure Partner

8/10

Excellent

28 Apr 2021

Mike

Ok