Level Hotel

6/10

Pleasant

25 Apr 2026

Sharita

The room itself was great; however, one of the main reasons I chose this hotel was for the pool and jacuzzi amenities. Unfortunately, the jacuzzi was closed for the duration of our stay, and this was never communicated to us at check-in.
Additionally, although check-in was listed as after 4:00 PM and we were told our room would be ready, we did not receive access until after 5:00 PM. We were also not provided with basic information, such as where the pool was located, and only found out by asking a staff member in passing.
The check-in agent was not very welcoming and appeared disengaged. We initially gave the benefit of the doubt, assuming it may have been an off day; however, during check-out, the same lack of customer service was evident. When we inquired about possible compensation due to the jacuzzi being unavailable and not disclosed, we were told there was nothing that could be done and no one else we could speak with.
Overall, the lack of communication and customer service was disappointing and impacted our experience.

Friends_and_family Family

8/10

Excellent

24 Apr 2026

Shad

Our room had the very bare necessities in cooking utensils. Overall, the kitchen was OK and did the job. We definitely did not cook any elaborate meals though.

Partner

10/10

Exceptional

22 Apr 2026

Christopher

Nice

10/10

Exceptional

22 Apr 2026

Jason

Wow. Great stay. Glad I chose this one.

Family_with_children

10/10

Exceptional

21 Apr 2026

Jasmond

Everything was good

Friends

10/10

Exceptional

21 Apr 2026

Johnny

Clean room and great views.

2/10

Poor

20 Apr 2026

Rodolfo

I stay here often and have always gave 5 star reviews but this time it sadly was the complete opposite, for 1 our check in was at 4pm and we had to end up switching rooms and checking in until 545pm , 2nd the room we go smelled strongly like urine , the speakers on the tv were blown out snd the shower head in th bathroom was broken , to make matters worse the lady in the lobby that helped me this time was completely un professional and talking to me like if it was my fault they did not have my room ready , overall i might have to consider a different hotel next time which sucks because i normally love this hotel

Partner

10/10

Exceptional

17 Apr 2026

Shayla

Rooms are very spacious, and the staff is very friendly and supportive. I do wish they had a later check out than 10am, but other than that I’ve enjoyed the experience very much.

2/10

Poor

15 Apr 2026

Naftali

First time booking at Levels Hotel in Downtown Los Angeles and i can confidently say i will never book here ever again. Driving into the parking structure i asked for directions from the valet guy and he was extremely rude ignoring me at first then just pointing not saying anything. After I figured out parking, i went to check in and staff was rude, right off the bat, they were eating and talking ignoring me when there was NO ONE else in line. Felt discriminated because i look extremely young. PRIOR to booking i asked for information about decorating the hotel room which i received a text saying it was okay as long as i clean up before i check out to avoid extra fees. When i arrived they said balloons and rose petals were NOT allowed for safety reasons. They could of let me know prior to booking when i asked them the first time. This caused a really big inconvenience for me because i prepaid a lady to help me set it up because i thought it would be okay like i was told originally. There is lack of communication. While checking in the manager at the time was rude implying I couldn’t afford to be there because i asked questions about the deposit. This made me feel uncomfortable. Later on during the day i headed down to the lobby where it smelled horribly like weed. Lobby was filled with ghetto people and a homeless who werent staying the night. Right outside the entrance there was a man harassing women who passed by whom no one said anything to. Overall my experience was -10/10

Partner

10/10

Exceptional

13 Apr 2026

Kristina

A home away from home. Great amenities, location and helpful staff.

8/10

Excellent

12 Apr 2026

Luiz

Ok

Family_with_children

10/10

Exceptional

11 Apr 2026

Asia

2 bedroom, 2 bathroom was spacious and the view was great. Dishes were stocked and the decor was nice. I loved the marble appearing floors. Security was heavy on all floors and desk/valet staff was amazing! My kids loved the basketball court, pool, and balcony views. My wedding stay went perfect.

Family_with_children

2/10

Poor

10 Apr 2026

Jograj

Stayed at this hotel for 2 nights while in LA. This was a good stay if it hadn’t been for the bed bugs bites I noticed when I was back home. I contacted Expedia and the hotel. The hotel claims since I did not complain in my 2 nights there they won’t do anything for me now… it can take a couple days for the bumps to show up after being bit. I have attached pictures of my bites. Please be cautious booking this hotel as it looks nice but the inside as clean as it seems! DO NOT BOOK!!

2/10

Poor

09 Apr 2026

Ali

Very old and very dirty and it was dirty room and just it has gone down before it used to be good but its just a disaster now

Family_with_children

6/10

Pleasant

08 Apr 2026

Sarah

The wifi was good although it took a long time to connect on my laptop. The room was clean however there were some issues. There were only 2 tiny pots provided and no frying pan so i couldn’t

2/10

Poor

08 Apr 2026

Pedro Alfaro,

Don’t stay paying a extra $400 once you check in on top of that $34 dollars a day no house keeping rude front desk just go to citizenM

Partner

10/10

Exceptional

07 Apr 2026

Melissa

Overall stay was great for me and my family. My husband and I have stayed here before and we love it. It’s convenient and close to everything.

Family

10/10

Exceptional

07 Apr 2026

Momica

Family enjoyed our stay. I loved the security of the place. We Had to use keys to move within the property. The key would only take you to your assigned floor and the amenities. The place its self was clean well maintain. Staff is great well informed.Bring your groceries and just stay in enjoy the place. Out in the streets well not all that great buts its L.A. After covid was hard to find trust worthy places for my family to be at plus a safe place for my autistic child. This place i would come back to. Thank you for a wonderful stay.

Family_with_children

8/10

Excellent

07 Apr 2026

Khavaris

Yes the internet was fast it just shut off for bout 15minutes and came back on

Friends

10/10

Exceptional

06 Apr 2026

Karen

Loved the room! Staff was very nice! We got a nice upgrade!! The lady in the front was very sweet!!

Partner

10/10

Exceptional

05 Apr 2026

Michelle

Over all was ok experience, guy bleeding in elev

10/10

Exceptional

03 Apr 2026

Luke

From had a very overpowering men's cologne smell upon arrival. Thank goodness we had a patio door and window to open to try to air it out.

Partner

10/10

Exceptional

31 Mar 2026

Cynthia

The room was clean, amenities great, parking and fees were ridiculous!!! $54 for self parking daily and almost $40 nightly fee for booking with a 3rd party!!!!! 😩

Friends

10/10

Exceptional

31 Mar 2026

Christie

The hotel was lovely. Very quiet especially at the top deck pool area.
The only surprise and complaint is that the hotel charged me an extra fee of $35 per night because I used Booking to make the reservation

Self

6/10

Pleasant

31 Mar 2026

Colleen

yes

10/10

Exceptional

28 Mar 2026

Chyann

I will never send nobody to them

10/10

Exceptional

27 Mar 2026

Juan

The place was great

Family_with_children

2/10

Poor

27 Mar 2026

Rebeca

Avoid this hotel:

Terrible service and hidden fees.
Our stay was incredibly disappointing. The front desk staff was rude and unwelcoming from the moment we arrived. We were hit with over $350 in unexpected fees, bringing the total for two nights over $1,000—yet the hospitality was non-existent.
The room lacked basic amenities: no bottled water, no iron, and no included wifi. To make matters worse, the room and fridge were not properly cleaned. Valet is extremely expensive with no self-parking option, and no one offered to help with our luggage. For this price, the lack of basic service is unacceptable. We will never return.

Family

10/10

Exceptional

27 Mar 2026

DeNeshia

Amazing place. This will be my #1 Hotel i stay at.

Self

8/10

Excellent

26 Mar 2026

Stephany

There were cigarette buts on the balcony. Besides that everything was clean

Family

8/10

Excellent

26 Mar 2026

Brianna

The room floors could’ve been cleaner. There was no complimentary wine bottle as advertised. Also, parking is additional and very limited. Overall, the facilities were decent and location downtown is convenient.

Family_with_children

2/10

Poor

24 Mar 2026

Cody

They closed the pool AND hot tub for the entire evening for 1 broken glass.
How can a property that size not have a maintenance crew capable of cleaning that up in a timely manner to re-open the facilities THAT WE PAY TO USE for the 1 night we get to stay there??
Unacceptable and DO NOT RECOMMEND you stay here

Friends_and_family Family

10/10

Exceptional

23 Mar 2026

Rolando

Our room smelled like cigarettes however not strong enough for us to change rooms. The room was huge, clean, bedding smelled like softener and the patio was such a cool way to spend the evening winding down

10/10

Exceptional

23 Mar 2026

Damian

Everything was good

4/10

Poor

22 Mar 2026

Darius

i was disappointed on many levels during my stay. the staff that i came across was very helpful and polite except the young african american at the front desk. after giving a deposit i was not able to view the room i would be getting in a few days. once i arrived the day of my stay i incurred additional charges that was not revealed upon purchase, also the room that i was issued was not what was advertised, it was not clean, the stove and the floors was dirty . i would be a contribution to humanity if moving forward your upfront with your guest.

Friends

10/10

Exceptional

21 Mar 2026

Stephany

Perfect place to stay when you need a home away from home.

Family

8/10

Excellent

17 Mar 2026

Andre

Great view

8/10

Excellent

17 Mar 2026

Andre

Great view

2/10

Poor

17 Mar 2026

meilin

We where talking low because we where on vacation and we have to go to the pool because the neighbors where complaining, if you need a place just for sleep it’s ok , but night time you can’t even talk

Friends

10/10

Exceptional

16 Mar 2026

Cynthia

Amazing

10/10

Exceptional

16 Mar 2026

Christopher

The staff here are really nice. There are added expenses and parking at check-in. This is DTLA, so I wasn't surprised. The kitchen is nice and having laundry is worth it on those long stays. There were some minor repairs noticed at the property, but nothing major. If you have a family I would recommend staying here.

Family_with_children

8/10

Excellent

15 Mar 2026

Jamie

We had a 2 bedroom unit. Unit was large and so nice! The property is in good condition but does show some wear and tear. A couple of things I wish I had known…

Parking is $61 a day which is insane. I had no idea. There is a lot directly across the street that is $15.

Music is played on full blast well into the morning hours (2am) and even with all windows closed you hear it loud and clear.

Lack of hot water.. to be fair we read they were having water issues and had to turn off all the water for a few hours but no hot water for 2 days with kids.. not good.

Free WiFi- couldn’t get it work, not even once

Lastly - you have to leave the hotel to get food or coffee. They give you a 12 cup coffee maker and a 1 cup pod of coffee. Wasn’t sure what to make of that.

Now all that being said, the rooms were large, the pool was super clean and the property felt safe. The unit also had a washer and dryer that works great. So depending on what your needs are this can be the most amazing hotel. If traveling with little ones, I might suggest a more family friendly property where there is quiet time and food options.

Staff was great, no complaints just a few callouts to help others.

Friends_and_family Family

8/10

Excellent

15 Mar 2026

Christina

Nice rooms and nice views

Friends

6/10

Pleasant

15 Mar 2026

Amber

Tv volume didn’t work

Friends

6/10

Pleasant

13 Mar 2026

Tonya

My family and I recently stayed here and unfortunately our experience was not the best. One of the restrooms in our room would not get hot water at all. The water stayed cold and my daughter even cried because of how cold it was.

The room itself also stayed very warm and we couldn’t get the temperature to cool down enough to be comfortable.

Because the hotel is located in downtown Los Angeles, it is also extremely loud at night, which made it hard to rest.

Most importantly, I was very disappointed with the handicap parking situation. This is my second time staying here and both times the handicap spaces were taken up by luxury vehicles. When I asked about it, I was told to just park in the garage instead, which defeats the purpose of having designated handicap parking.

Overall, I expected better accommodations and accessibility for the price and location.

Family_with_children

10/10

Exceptional

13 Mar 2026

Mayra

Great experience! I keep coming back because it’s priced well with great views

Partner

6/10

Pleasant

10 Mar 2026

Tenaya

Clean room and spacious. They will gouge you on parking. Check out is 10 am so pretty early. Asked for late check out and they charged $150 to stay until 1 pm but didn’t tell us the key cards stop working at 12. My kids got locked out of the room and I couldn’t get back into the hotel until someone let me in. That was frustrating. Right at 12 pm we had housekeeping walk in on us. Have to say that really made me angry after spending close to $600 for one night! There are a couple of places nearby to eat which you want to stay close to because it’s not the best area crime wise. If you’re a light sleeper traffic and people peeling out all night will keep you awake. I think people also live there so it’s not just a hotel. They seem annoyed with hotel guests and I can’t say I blame them.

Friends_and_family Family

10/10

Exceptional

08 Mar 2026

Robert

This is a modern aparthotel in uneven downtown LA that is well run. Staff is outstanding. My major complaint is that the kitchen has toxic black plastic cooking utensils and the living room needs a bright standing lamp. But these caveats are minor for an overall great experience.

Partner

6/10

Pleasant

08 Mar 2026

Daniel

Positives; Staff was friendly and accommodating, valet and parking very easy, suite was fantastic with a beautiful kitchen, nice living area and bathrooms were spacious and clean.

Negatives; common areas were pretty dirty, beds were extremely uncomfortable (felt like sleeping on a box spring), which was extremely disappointing. TV’s had intermittent connectivity and only Netflix available…no other streaming options. These issues are so impactful to the overall comfort of a room…and so easy to correct and then this would be one of our top places to stay in DTLA.

Family

10/10

Exceptional

08 Mar 2026

James

Staff is excellent they go above and beyond, the property and the room was stunning great amenities, and a nice quick walk to crypto.com Arena

Partner

8/10

Excellent

07 Mar 2026

Kyunghee

The Wi-Fi connection wasn’t very good, there weren’t enough towels, and it was difficult to get through by phone, which was inconvenient. However, overall I was satisfied.

Family

10/10

Exceptional

07 Mar 2026

Edwin

Amazing experience

Partner

10/10

Exceptional

04 Mar 2026

Deschan

Property was great I’m from the south second time coming to La choosing levels was great can’t wait to book again

2/10

Poor

03 Mar 2026

Shawna Chiquita Shenique

Upon my check-in, I entered the room to a dirty sink with backed up food in it, roaches in the bottom of the cabinets under the sink and bathroom outlet wasn’t working. I let staff know about the room and was told someone would come up to clean it and fix outlet and no one ever came. When I notified them that no one ever came to the room and more roaches were seen they moved me to another room. I paid for a bigger room with a better view to be moved to a smaller room with ok View .I was told that they will returned the resort fees due to the inconvenience. I checked out on 2/19/26 I haven’t received it yet.

4/10

Poor

02 Mar 2026

Sharmila

The elevator was broken during our entire weeklong stay and there was no effort to fix it. We could NEVER leave the hotel without a serious delay. The rest of the stay was perfectly fine, but the debilitating wait time to use the elevator made the experience miserable.

Family

6/10

Pleasant

02 Mar 2026

mansimar

Staff could definitely be nicer. One fella there is really nice but everyone else seems to have attitude. Room cleanliness needs a lot of attention. With being a gold member with Hotels, we are supposed to get wine and late check out if available but they act as if there is no such offering.

Business

10/10

Exceptional

25 Feb 2026

Kimberly Adriana Sanchez

Stayed at South Olive in LA and overall it was a nice stay peaceful and nobody was constantly bothering you, which I appreciated. But I did have to pay an extra fee, and the parking situation was honestly frustrating. They charge $65 for parking, while right next door it’s only $10 and you get in-and-out access… so that didn’t make sense to me. Also, the valet guy outside definitely had an attitude. He seemed to treat people differently depending on how they looked, like he wouldn’t even talk to some people but had plenty to say when he felt like it. That part was off putting. Nice stay overall, but those little things definitely stood out.

10/10

Exceptional

23 Feb 2026

Shana

Great staff

Leisure Family

10/10

Exceptional

19 Feb 2026

Ebony

Stayed at levels as a mini staycation/late birthday for my honey and the room was very clean. Staff was nice. I’ll be staying again

Partner

10/10

Exceptional

18 Feb 2026

Joshua

Great stay good staff . Only thing I didn’t like was the shower . They could be better as far as water pressure

Leisure Partner

4/10

Poor

17 Feb 2026

Lakita

room wasn't as clean as it should have been it was hair and lent everywhere as if they don't clean daily

Partner

10/10

Exceptional

16 Feb 2026

Morgan

Enjoyed our stay will be back

10/10

Exceptional

15 Feb 2026

Mengjie

Clean room, staffs are good. Mattress is not comfortable.

Business_and_leisure Family

10/10

Exceptional

13 Feb 2026

Jenny

The suit is so spacious you literally have everything you need! Would come back again

8/10

Excellent

09 Feb 2026

Sharon

We stayed at Level One Hotel for my birthday, and it was a good experience overall. The hotel was clean. The staff were friendly and accommodating, and check-in/check-out were smooth.

It was a nice, stress-free stay and a great way to celebrate my birthday. I would definitely consider staying here again and would recommend it for anyone looking for a solid stay in LA.

Leisure Friends

10/10

Exceptional

08 Feb 2026

Mayra

loved the suite and view was amazing as well as the amenities. I will definitely be returning soon

10/10

Exceptional

08 Feb 2026

Letha D

Great

10/10

Exceptional

06 Feb 2026

William

Level DTLA ALWAYS provides a 5 star hospitality experience staff is consistently professional, courteous and responsive to every guest's needs , Johnny at the front desk is simply the Best!

8/10

Excellent

04 Feb 2026

Aliyah

Amazing room with views ❤️

Leisure Partner

2/10

Poor

04 Feb 2026

Arreasha

I am very upset with my stay! For three nights my shower water was never hot and the bathroom shower flooded each time. After multiple request they finally sent staff to fix on Monday my last day there

I demand a full refund for inconvenience and because it was Grammy weekend i was forced to stay there or I would not have had a room

Business

6/10

Pleasant

01 Feb 2026

Catherine

The hotel overall was wonderful. The room was beautiful, the view was impeccable, the staff was very kind and I loved the amenities. The valet on the other hand, was the worst treatment I have ever received. I prepaid for 2 nights of valet. Although I do not have a fancy car, I should still have been treated with the same respect and courtesy as the owner of the Lamborghini. My family and I received dirty and judgmental looks from the moment we drove in in my 2018 Mazda cx5.

Friends_and_family Family

10/10

Exceptional

30 Jan 2026

Laura

Been on many staycations here over the years. Always a great time.

Friends_and_family Family

6/10

Pleasant

27 Jan 2026

Marisol

Room was not clean. I was very disappointed

10/10

Exceptional

26 Jan 2026

Ericka

Great stay! I loved everything about it. Def staying here again

Leisure Partner

10/10

Exceptional

24 Jan 2026

Danielle

My 2nd time staying at this location, we booked a jr 2br suite this time. Stayed in a regularly 2br suit last time. Both were nice, it just depends on ur needs. The amenities are good. And location is close for crypto arena (what I needed). Beware its dt and there are lots of homeless ppl like any city. Making it loud all hours of the night. Staff is welcoming, and help when you ask while still offering privacy. I will definitely be staying here again.

Leisure Family

8/10

Excellent

18 Jan 2026

Marta

It was cute but the balcony was a bit dusty.

10/10

Exceptional

18 Jan 2026

Rodrigo

Everything was perfect. Loved our stay.

Leisure Partner

10/10

Exceptional

17 Jan 2026

Darin

The stay was amazing and I was greeted and taken care of the entire time. The staff is very friendly and helpful. Thank you to the manager Hadi Daou for making my stay very comfortable and pleasant

8/10

Excellent

14 Jan 2026

Rodrigo

Everything was very good!

Leisure Family_with_children

4/10

Poor

11 Jan 2026

Sabrina

I'm so very sad. My previous stays were amazing. This time around, there was no hot water!!! Having to shower in cold water is so uncomfortable. Also the Netflix wouldn't work, I called around 9am, tech guy came, stated it would be reset. 3 hours later, nothing. I call guest service, they stated it's still being worked on. Two night stay, no hot water, no Netflix.

Leisure Family

10/10

Exceptional

10 Jan 2026

Miguel

I loved the room .I would stay there again

10/10

Exceptional

10 Jan 2026

Liam

The staff is amazing very accommodating

Leisure Family

10/10

Exceptional

09 Jan 2026

JASON

Great overall experience for a family of four

Friends_and_family Family

10/10

Exceptional

09 Jan 2026

Berniece

Such a good stay ! I stayed with my family and kids views are amazing

10/10

Exceptional

08 Jan 2026

Extasis

This is my favorite hotel to stay at in Los Angeles!

Business_and_leisure

10/10

Exceptional

08 Jan 2026

Natasha

Perfect location! Clean, modern suites.

Leisure Family

8/10

Excellent

07 Jan 2026

Jesus

No hot water in the shower
Room can use some repairs.
Other than that, still my favorite place to stay in the Los Angeles area.

Big Suites and comfortable

Leisure Family

2/10

Poor

07 Jan 2026

matthew

Do not recommend. We’ve stayed at plenty of hotels in the LA area and this was by far my worst experience. We were waiting for an elevator for 30+ minutes, parking fees were ridiculously high and was not the same amount as stated in the booking, definitely not a safe environment if you’re looking for a peaceful place to sleep, there’s a club on the first floor

10/10

Exceptional

07 Jan 2026

Chester

Our favorite place to stay in th city.

10/10

Exceptional

06 Jan 2026

dennis

Maria personality was so Beautiful!

2/10

Poor

06 Jan 2026

Sundeep

Na

10/10

Exceptional

05 Jan 2026

Jeremy

Great!!

8/10

Excellent

04 Jan 2026

Raemar

Yes

10/10

Exceptional

04 Jan 2026

CaNeshia

My boyfriend and I absolutely LOVEDDDD the hotel. We did not even have time to visit floor 4 with amenities because we were so busy, but we did go down and take a peek before we left. Everything was wonderful for us, although our room was not ready at 4 pm, we were accommodated appropriately due to our extra hour wait time. We will be back!!! Front desk staff was also nice and welcoming. We did park using the self park due to all of the negative reviews on street parking. We wanted to park at the hotel to feel more secure, and LEVEL did not disappoint. We knew we were going to be in & out throughout our trip, so paying the lot across the street $10 each time was not worth it, honestly. I can say that during our late-night outings (around 2 am), the parking attendants and front desk staff were wildly alert, and they had the garage closed. This gave me confidence that they were ensuring cars inside the garage remained safe and no one without access could enter. The room was very spacious and clean throughout.

Partner

10/10

Exceptional

04 Jan 2026

Trang

Everything was perfect
We love it

Family

10/10

Exceptional

03 Jan 2026

Monet

The room was incredible, very spacious and clean. The amenities were great and the staff were incredibly helpful and welcoming. I would keep this hotel in mind for future stays!

Leisure

4/10

Poor

03 Jan 2026

Rikisha

The hotel overall is high on parking $55 night is excessive in my opinion. Then we seen a roach in the living-room.

Leisure Friends

10/10

Exceptional

02 Jan 2026

Victor

Amenities