Shangri-La Sanya

China , Sanya - Hainan
Sanya, 88 North Hai Tang Road
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20 reviews shown

10/10

Exceptional

09 Jun 2024

HAI

2/10

Poor

18 Mar 2024

Jiongfeng

never go back

Leisure Partner

4/10

Poor

14 Dec 2023

Wenyu

The staff at the hotel were nice and friendly, however, the hotel is old, all the supplies like towers, rooms, and in door supplies are supper old. The towers turn yellow but the hotel seems like they don’t have money to update. The room was terrible and smells bad.

Leisure Family

4/10

Poor

27 Jul 2021

Verified traveler

I booked a Horizon club room which should have provided me with some executive experience. The room and the facilities are lovely, good quality toiletries. However, the horizon lounge was an utter disappointment. It was very crowded and people struggled to find space to eat. During breakfast time it was also very busy, the food was not replenished in time. Coffee machines are not easy to use, you had to to wait for a maneuver of staff which took a while. This hotel is great for families with young kids because of the well equipped indoor playground and the pool. However, it was hardly executive…

Leisure Family

10/10

Exceptional

02 May 2021

Verified traveler

Wonderful

Very nice stay with family good for children

Friends_and_family Family

8/10

Excellent

12 Apr 2021

Ryan

Great room, clean, quiet , but sad the beach cannot swim.
Hotel complex awesome and good food

Self

8/10

Excellent

21 Jan 2020

Mike

Spacious and well maintained. Beach is good for nice walk but waves are too strong for swimming. Complimentary breakfast was average, we expected something more. Many families with children so its probably a great resort to recommend, but if you prefer a little more quiet place, this may not be the first place I would suggest. Its a great resort though, we enjoyed our stay!

Leisure Family

10/10

Exceptional

26 Nov 2019

Verified traveler

Super children friendly. They have activties catered for small and big kids.
Had a small farm with rabbits, hamsters, peacocks.
Had a small and big playroom !
Game zone with archades.
Pool area with slides and fun shooting games.

Restaurant food is quite expensive though. Quality is avearge.

Anywhere , love this hotels if u have kids!

10/10

Exceptional

26 Mar 2019

Gary

Excellent

Amazing hotel and facilities. The staff were courteous and efficient. Beautiful beach and pool areas. The local area only has other resorts within 15 mins and no communal area to go to, otherwise a 9/10 hotel and thoroughly recommend

8/10

Excellent

14 Mar 2019

Emil

Overall a good experience

Great location, nice hotel, great staff, great entertainment, restaurants so so.

Partner

2/10

Poor

26 Aug 2018

Michael

Incompetent staff, very poorly trained, from the person pouring coke and spilling it over my phone to restaurants not getting the order right several times - extremely disappointing compared to other Shangri-La properties.

8/10

Excellent

21 Aug 2018

Weimin

A very nice family hotel

This hotel is really good for family with kids. They have so many details that specifically design for little ones: kids’ Sandle, robe, toothbrush, water park, train in the garden, arts and crafts, indoor playground, children’s dining area...the room is so spacious and clean. Bed and beddings are very comfy. Our Complaints are check-in and room services were quite slow. It took at lease 20 mins for them to send stuff to our room.

Family

8/10

Excellent

08 Apr 2018

Dave

a nice spacious resort.

My wife and I stayed here for 2 nights. room was very nice. views limited to kids pool, but the resort was full when we booked, so we couldn't change. A bit pricey compared to the Marriott, but it depends what you want in a resort / hotel. This venue surely offered a nice beach and sunshine area, open spacious grounds. Breakfast was standard with some good selections for westerners on the buffet. we liked this resort because of location to beach and the rooms. Very nice.

8/10

Excellent

31 Dec 2017

Charlie

Children's pool needs updating ASAP

Very enjoyable stay, only problem was children's pool in poor condition in stark contrast to the rest of this lovely hotel.

8/10

Excellent

11 Dec 2017

Francelina

Beautiful Hotel. Kids pool needs some TLC

This was our first experience staying at a Shangri-La property. We enjoyed ourselves emensly. The only complaint is the kids pool. It really needs some work. The paint on the ground is peeling off throughout the pool. Luckily my little one isn’t running yet. I feel there can be a serious injury from this, and that the property should try to fix this area before an injury occurs to a child. For the reputation that this hotel has I was displeased with the lack of attention that this kids area needs.

6/10

Pleasant

11 Aug 2017

Verified traveler

not very good for me. no one help me take the luggage.

Family

8/10

Excellent

04 Apr 2024

Xiaochen

The Breakfast is good.

Leisure Family_with_children

8/10

Excellent

02 Jul 2021

JUNTING

旅拍一般，儿童泳池很棒！

【旅拍服务】香格里拉的旅拍服务，拍摄的师傅比较一般，可能看我们没有买的意愿，拍摄不太有耐心。不如自己订旅拍。五星级酒店，建议选择合作商也选择服务意识强的，比较也代表着酒店。
【儿童活动】烘培活动名额有限，不抢没位置。儿童夏令营580一位，感觉活动比较单一，还需要改进。儿童乐园不错，空间大。
【儿童泳池】非常好，大滑梯很好玩。
【餐饮】早餐很丰富！
总体来说，值得入住体验。

Friends_and_family Family

8/10

Excellent

25 Apr 2021

Verified traveler

酒店位置处于海棠湾核心区，隔壁是亚特兰蒂斯，离免税店比较近。

Business Family

10/10

Exceptional

01 Jan 2020

Mei sum

We visit in Christmas holidays and have a great time. The bed is huge and also an extendable sofa. It is very nice for family with 2kids. All of us can sleep spaciously.

Friends_and_family Family