Name: Four Points by Sheraton Hainan Sanya
Address: No. 78 Sanya Bay Road, Sanya Bay, Sanya, CN

10/10

Exceptional

30 Mar 2026

Marlene Constance

Yes we had a very nice full ocean view breakfast was fresh and lots to choose from

6/10

Pleasant

27 Feb 2026

Damien

Room was a bit worn down ( mold on wall ) and car honking noise doesn't stop and is very loud even from upper floors, bed was very hard ! Lobby was very nice and staff was helpful though and there is a lot to do nearby .

Partner

10/10

Exceptional

23 Dec 2025

Srinivasa

Well maintained place and easy access to everything. The staff were stand out. Very courteous, friendly and always there to help out. Special thanks to the guy at the front desk (sorry didn't get the name as I was in a rush) who helped above and beyond booking a didi when I had issues with my app on 23rd Dec at about 2pm. Much appreciated.

Leisure Family

8/10

Excellent

26 Nov 2025

David

The room was very clean, the staff were very friendly, eager to assist with anything, many had phones with a translator app on hand. The restaurant had just been reopened, the buffet breakfast was excellent and again the staff were terrrific. I would definately stay there again and recommend it.

Leisure Self

8/10

Excellent

09 Nov 2025

Gary

The breakfast was good.

Leisure Self

8/10

Excellent

21 Oct 2025

Eddie

Beach view

Leisure Family

10/10

Exceptional

22 Sep 2025

azim

I would like to appreciate Frances for making our stay very enjoyable. She helped us from the time we checked in, to the point of departure.
Being our first time in China; she guided us extremely well. We will definitely stay at this hotel again

Leisure Partner

10/10

Exceptional

23 Mar 2025

Roland

Very friendly staff, very good service.
Good breakfast variety. Pool was good.
We would definitely recommend

6/10

Pleasant

18 Jan 2025

Gerald

Good location by the ocean. Great view. Breakfast buffet is lacking variety, but worth the extra cost. Rooms need to be updated. Hotel seems old

Leisure Family

4/10

Poor

17 Dec 2024

Eric Wai Luen

Can be improved!

The location is good as it is situated opposite the beach and quite accessible. The bathroom is designed more for couples as there is a clear window in front of the bathtub and the blind provided cannot fully obscure the view from the bedroom. For friends or siblings touring together, you may consider if this is acceptable. Also, the bathroom does not drain well as the floor is very wet after using the shower.

Friends_and_family Family

8/10

Excellent

13 Dec 2024

Saher

You should go there and stay to enjoy the atmosphere.

Leisure Family

10/10

Exceptional

16 Oct 2024

Nina

Amazing location on the beach, great amenities, good food options nearby.

Leisure Friends

8/10

Excellent

16 Oct 2024

ZAKHAR

Staff almost doesn't speak English.
Furniture could be repaired

Business Partner

8/10

Excellent

17 Jul 2024

CHONG heng

Decent location right opposite the beach. Convenient.

Partner

10/10

Exceptional

27 May 2024

Elton Hugo

I love the window view. Best landscapes in the zone

Leisure Self

8/10

Excellent

14 Apr 2024

Paul

Great staff, good location, need more chairs in pool area. Had a great ocean front view, but no chairs to sit on the balcony.

Leisure Partner

8/10

Excellent

08 Apr 2024

Paul

Good location and staff.
Definitely need more seating around the pool area.
Also, need a no smoking floor!!
Too many people smoking and making the air unacceptable

Leisure Partner

6/10

Pleasant

11 Feb 2024

Felix

Property was good value for the money. Area was quite walkable and convenient. Only drawback for us was the long waits for hotel food when at the top floor lounge.

8/10

Excellent

01 Sep 2023

Verified traveler

Good value, helpful staff

We appreciated the receptionist offering a late checkout due to our very late arrival. It was a great help! The room was comfortable. Breakfast was good but very busy.

Business

2/10

Poor

04 Jan 2022

Anis

never again this hotel in beautiful sanya

room very old style of hotel and room not sound like sheraton style smelling , mattress was hard like you go to old chinese hotel brand , also get bad experience the reception manager tell me all hospital get test covid in 5 hours i ask him double check he said hospital next hotel just 400m walk can do i went there and i made test my flight was at 11:25pm until 8 pm no result in the app i went to hospital to learn this one is military hospital has old system only paper version can give was ready only at 9:30 i had to run to airport to catch up my flight

Self

8/10

Excellent

29 Dec 2021

Verified traveler

Worth the price I guess.

Awesome view, great room space, breakfast was reasonably good though roasted tomato's and mushrooms would have helped. Coffee was ordinary, no barrister coffee. Some of the furniture is beginning to get old. Needs a little touch up of paint here and there but not too bad. Rare to find someone who could speak English which made using the services much harder. Staff were very kind and willing to try and help. Sanya bay is not for swimming and the noise from all the dance parties on the beach every night and some mornings was annoying.

Self

8/10

Excellent

25 Dec 2021

Daniel

Good value

This place is a pretty good value for the money. The hotel is on the older side but well maintained. The rooms are spacious, clean and comfortable. The breakfast features a good variety and decent quality. The pool is on the smaller side but nice and features a good amount of of seating options. The spa on floor b
1 is a fantastic value. The locating is also pretty good - right across the street from the beach and close to a lot of restaurants / shopping. Overall, it's definitely not the greatest hotel in Sanya but a solid choice for the price.

Partner

10/10

Exceptional

09 Aug 2021

Martin

Room was nice and clean, hotel is right across the beach

Partner

4/10

Poor

21 Dec 2020

Mi

Outdated hotel, badly needing renovation

The condition was totally unacceptable as an even 3 star hotel. No power charge beside the bed, closet door doesn't close.

Partner

6/10

Pleasant

06 Aug 2020

Verified traveler

Awful check in experience

From arriving at the hotel to being settled in our room was at least an hour and a half. I’ve lived in China for 3 years and check in can be a bit slow since they have to do lots of checks but this was a whole new level. When we arrived we were directed to a a receptionist who did the usual taking of passports scanning, we were then asked for when we had landed China, which city flight numbers (these went back 4 months) which has never happened before, after all this she started talking to a colleague for about 15 minutes as something wasn’t right but nothing was communicated, I was then asked to show the booking which I did and after all this they told me they couldn’t find it so we were asked to sit down and wait while they made some calls. After 20 minutes we were told by a different person,Carlton, he’d found it (the issue apparently being that they’d been looking for hotels.com who had in turn booked through expedia( never had this issue it should just come up with a name)) we were then asked to go through the whole passport checking procedure again, we told him we’d already done this even directing him to the colleague who had done this at which point he shouted “it’s government policy” he then continued to be very short and rude with us for the rest of the check in process which was another 20 minutes or so, when we did get to a room it was a small dirty end room and we asked to change luckily the person we asked was more helpful.

Partner

8/10

Excellent

05 Dec 2019

Verified traveler

The frint desk very friendly and helpful. Will come back again 😆 😆 😆

Leisure Family

10/10

Exceptional

03 Aug 2019

denis

Perfect Sanya Hotel

The Staff was perfect. I read the other reviews about language issues...We had none of that. We did not do the \"Breakfast Buffet\"...it was not a good value for us. But the room and bed were SUPER. The view from the room....awesome.

Partner

8/10

Excellent

02 Apr 2019

Verified traveler

Old hotel with Spacious room and huge bath room. Swimming pool is small tho. Good selection for breakfast but mostly Chinese cuisine. Good location, around 11RMB taxi to walking street. Need to strengthen staff training, had feedback this to the hotel manager.

Family

10/10

Exceptional

04 Mar 2019

truman

Good hotel nice location friendly staff

I already mentioned in previous review. I extended 2 times my stay
Happy , good location , sea view
Just need upgrade

Friends

10/10

Exceptional

02 Mar 2019

truman

Location right facing the beach , if looking for seaview , this is the one . Therefore we finally extended few days. Another reason the Manager Yao Yao very helpful n extended warmest welcome n assistance
地点是三亚中心，無敌海景房，还要一提是名姚姚的经理服务态度很好亲切，十分感谢

Family

8/10

Excellent

03 Dec 2018

Verified traveler

Friendly reception and local tour service. Walls in room need cleaning. I suggest some minor renovation to refresh the rooms. Excellent location as base for tourists who plan to visit local attractions.

2/10

Poor

01 Dec 2018

Atte

The worst one night stay

A one night stay was terrible. I asked for a non-smoking room and they gave me another room. In the second room there was also a clear stench of cigarettes. The best part was that the previous guest had left a cigarette butt in the shower and no one had cleaned it!!

In addition to the smoke smell, the room seemed like there was mold and two nights later after leaving the hotel I still have a cough and stuffed nose. The worst hotel experience in a very long time.

While checking out the staff said that we don't actually have non-smoking floors because of the domestic guests that smoke where they please. Unbelievable for an international hotel chain to have such a policy.

10/10

Exceptional

28 Nov 2018

Verified traveler

Excellent service at the reception. We were given a free upgrade to sea view room. Thanks. Room was very clean. Good spread of Western and Asian food at breakfast.

10/10

Exceptional

25 Nov 2018

April

Cancelled reservations

Our reservation was canceled despite advance notice that our flight going into Sanya was delayed due to weather the staff couldn’t find my reservation and said it was canceled and they had to rebook me for one night there was a lot of waiting at the lobby for at least 30 minutes and I was not very happy about it. Other than dad know what I was beautiful we have a beach view

Family

8/10

Excellent

22 Sep 2018

SOON LEONG

Great stay

Great hotel, good staff, comfortable stay. Location may be a little far from town center.

Family

6/10

Pleasant

03 Jul 2018

Verified traveler

Not what I expect from Sheraton

Service was poor. Couldn’t book a taxi from the hotel, menu’s were missing, pool was closed on a Monday, the fridge was broken, loads of lights were out in the corridors, the room wasn’t cleaned until late in the afternoon.

Partner

10/10

Exceptional

29 May 2018

Evin

Magnificent Sanya Bay coastline!

Great location at Sanya Bay, bus-stop is just located in front of the hotel very convenient. Magnificent view from the rooftop lounge! Highly recommended

Partner

6/10

Pleasant

19 Apr 2018

Kok Chow

First visit to Sanya

FourPoints by Sheraton. I am surprise to experience the poor condition of a 4-star reputed hotel is not keeping cleanliness and maintainance of hotel room. Dirty day curtain and sofa cover with lots of brownies stained. Room smell of cigarette smoke even stated as non smoking room. Looking down from 20th floor indeed exterior wall of this building require fresh new layer of paint.

Friends

6/10

Pleasant

04 Feb 2018

Jackie

Good location for transportation...

1. Wonderful staff: very friendly, helpful and always willing to help - especially John (a young guy on 2nd floor - helping you with luggage).
2. Location: very convenience with buses. You can take bus #8 to Dadong Hai (beach) for 2 RMB, bus #25 to Yalong Bay for 7 RMB or bus #15 to Guanyin of Nanshan for 10 RMB. If you cross the street from the hotel you will see the Sanya Beach. This beach is where the local people go - there are singing and dancing performances happen all day long. To me Yalong Bay is the prettiest.
3. The room and hotel overall is ok.

4/10

Poor

01 Jan 2018

Verified traveler

Delay in getting room and stupid toilet blinds

Well our check in was significantly delayed even when we already arrived later than the check in time. The toilet blinds are also utterly useless and stupid, whoever ordered those dumb blinds need their head checked. While you can barely see inside the toilet when there is daylight, you can see everything inside the toilet at night. Who wants to see someone else take a dump?

6/10

Pleasant

16 Feb 2017

Robert

Not a 5 star hotel

Hotel is a bit dated. Renovation has been haphazard. Upkeep has not been adequately maintained and there is a general feeling of neglect here. First room we had smelled bad...we had to change rooms. I would rate this hotel 3.5 at most.

Partner

8/10

Excellent

17 Jan 2017

Zhong Yi

We were not given the ocean view room, they asked us to pay more.

Family

8/10

Excellent

27 Oct 2016

JOHNNY

Good hotel smells bad

Overall the stay was good. The hotel is great, the employees speak no English. It was very difficult checkin and out. It was very difficult asking questions or getting any service.

Partner

8/10

Excellent

07 Oct 2016

miguel

great hotel but far away

as a hotel is great. However please note is just a hotel, not a resort. If you are looking to relax in Santa I would suggest to go stay in Yalong Bay, is the centre of everything. Not much to do around this hotel. Along bay is around 45 minutes to an hour from the hotel you need to take the bus across the road, bus 25.

Hotel as it is is good, good room, big, however our main complaint was that housekeeping did not come for 3 days. We had to ask for them to come. If we were out they will put a note saying \"sorry we missed you\" which is weird, isn't house keeping meant to clean the room when the guest is out. So we ended up having to call and them cleaning whilst we had to wait in the room. One day we had to call 3 times over the period of 8 hours for someone to actually show up. Other issue was someone was dragging furniture in the room above every morning from 7:50 am for at least an hour, so that woke us up everyday, that is unacceptable.

Other than that the hotel just as a hotel is good, however not much of holidaying place, good just for sleeping or if you are there for business.

6/10

Pleasant

15 Aug 2016

lindsey

Good value and location

Hotel staff was very nice, but limited English. There is no in-room dining but there is an all day restaurant within the hotel.

10/10

Exceptional

22 Jun 2016

Verified traveler

Great experience at the Sheraton

We stayed there one night. It's a great hotel. Close to everything. Will stay there again.

Family

8/10

Excellent

13 Jun 2016

Gabrielle

Much better than Shengyi Holiday Villa

My husband and I switched to this hotel after we stayed just down the road at the Shengyi Holiday Villa (terrible experience). The good thing about the 4 Points is that it is pretty close to the airport so it wasn't hard to make our return flight. The buffet was also pretty delicious and they left the beer out for us when we were the last one's there (ha). The pool is clean but it is kind of awkwardly out in the reception area/drive up, which is uncomfortable if you are walking out in your swimsuit. The room itself is quite nice and clean, and the bathroom is lovely with a separate tub and shower.
The cons: this hotel is on Sanya bay, which is VERY dirty, and unswimmable. We asked our Chinese waitress if she would swim out there and she told us Sanya bay is where they dump the sewage (yuck!) We had to take a 60rmb cab ride to Yulong bay in order to experience a nice beach atmosphere.
Overall, I would definitely recommend this hotel to a friend for it's cleanliness, price, and food options.

10/10

Exceptional

09 Jun 2016

Verified traveler

Great value

Excellent staff

Family

10/10

Exceptional

22 Dec 2015

Richard

Great location, good value, excellent staff

For the room, I booked the most basic room (comfort room) from the many room choices that they have. At first I thought the room would be not that great but I actually found it spacious and was designed with taste. The room was mid-level (8th floor of 29) and had a view of the city.

For the hotel and the facilities, I will give the 9 points out of 10. From the airport, it will take you about 20-30 minutes. It is comfortably located in Sanya City and had a good view of Sanya beach.

There was a pool which I didn't get a chance to use because of the weather. The fitness centre at the basement floor had sufficient machines and is open 24 hours. Cold bottled water is available for free.

I also got a chance to try all the dining options offered by the hotel. They have a restaurant that offers western and oriental cuisine, a Japanese restaurant, a seafood restaurant, a Chinese restaurant, a skylounge where they serve beer and a lobby lounge for coffee and dessert. Price though is high compared to eating out.

By the way, I booked through expedia and got a good deal plus since I'm an SPG member, I was given free breakfast for all three nights I booked.

10/10

Exceptional

08 Oct 2015

Verified traveler

Wonderful stay!

Wonderful stay and close to the beach!