The St. Regis Sanya

China , Sanya - Hainan
SANYA, Yalong Bay National Resort District, Sanya, Hainan
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49 reviews shown

10/10

Exceptional

27 Feb 2026

Damien

Everything about this place was great , highly recommend staying here to anyone !

Partner

4/10

Poor

01 Jan 2026

Lev

First and foremost: don’t use Expedia to book this hotel! Expedia has no authority and control over hotel’s staff, Expedia descriptions are wrong ( if you back sea view you’ll most likely get pool or garden view), and Expedia agents are helpless if things went wrong. Hotel staff dod not care much about Expecia reservations because most guests book via chinese travel sites.
Otherwise, itis a nice, aging hotel with clean rooms. Oh, their New Year party was awful, we had to go to nearby Sheraton for a good entertainment. Overall- not recommended. We saw sevetsl unhappy guests arguing with reception staff.. .

10/10

Exceptional

22 Dec 2025

Wenju

Our 5 night stay at this hotel was nothing short of spectacular. From the moment we arrived, we were greeted with a beautiful, spacious, and spotless room, along with a thoughtful basket of fragrant, sweet tropical fruits. The passion fruit here is a revelation—so much more vibrant and fresh than what we find in the US.
The service was impeccable, particularly from our butler, Lulu, who was incredibly courteous and attentive. The breakfast buffet offered an impressive variety, from traditional Chinese dishes to the best French pastries I’ve ever tasted.
A true highlight was the outdoor live music bar by the private beach. The combination of the sunset, the ocean breeze, the aroma of the BBQ, and the nostalgic live music was absolutely intoxicating. Spending my mornings and evenings walking along the white sand beach was the perfect way to bookend my days. This was truly my best vacation week ever.

Leisure Family

10/10

Exceptional

12 Sep 2025

Russell

The villa was great. At 520 a night great value

8/10

Excellent

23 Jun 2025

Yong

Big hotel. No convince store

Leisure Family_with_children

10/10

Exceptional

23 May 2024

tony

They really pay attention to details

Leisure Partner

10/10

Exceptional

01 Jan 2022

iain jeremy

The service was excellent and the team were incredibly helpful and always followed up. Gardens and landscaping amazing and heated pool area a real bonus. Beach area needed to be cleaned as plastic bottles, garbage and construction waste dotted along the front of the hotel beach area.

Partner

8/10

Excellent

16 Jul 2021

Verified traveler

Was OK. Service, at a 5-start level, was lacking. Only one staff - Cedric - went out of his way to be of service. Not sure I’d spend the money again.

Leisure Family

10/10

Exceptional

02 Jul 2021

Kathryn

Very nice stay; great spa. Blah food

The hotel was lovely. The room was spacious with comfortable beds and was in great shape. The pools were nice and surprisingly uncrowded for the size of the resort and the number of guests we saw. The family/shaded pool does need a little TLC (missing tiles, some overgrown areas), but it did not take away from an overall pleasing poolside experience. The staff were courteous and prompt to help, but not all spoke English. With phone translation and basic Chinese it all worked well. The spa was incredible and we went twice during our four night stay. The least impressive aspect of the stay was the food. Overall it was quite overpriced for the quality received. I know that hotels have high food prices and I expected it, but then I also expect commensurate quality. This did not really happen and we ordered takeout once we knew we could do that instead. The beachside buffet and the breakfast were the exception to this; both were lovely. Overall we had a great time and would stay again.

Friends_and_family Friends

10/10

Exceptional

25 Nov 2020

Bruce Allen

Very enjoyable

Partner

10/10

Exceptional

13 Nov 2020

Nan

The whole room area is excellent and balcony view is very enjoy

Partner

10/10

Exceptional

17 Aug 2020

Verified traveler

a nice trip

Very nice hotel and fantastic experience.Thanks very much

Friends_and_family Family

10/10

Exceptional

01 Jun 2020

Peiyu

Good place to stay

Very nice hotel,and very good service.

Friends_and_family Friends

10/10

Exceptional

02 Dec 2019

Gianni

Down by the Bay

Spent three nights here to take in Yalong Bay. Resort is quite well appointed and it turns out we had some luck as the central pool was just reopened from a refurbishment as we arrived. The pool in question didn’t feel overcrowded even if the attached bar was treated as something of an afterthought. Breakfast was good if a little hectic at peak hours. Did western food at the Driftwood restaurant for a couple nights, and found it quite well executed comparatively. Went with the Oceanview balcony room which turned out to be a better option than the ground poolside one we had considered. Overall quite a nice little getaway!

Partner

8/10

Excellent

01 Oct 2019

Miu ling

But a bit noisy during at night . So can’t sleep well during my stay. A bit disappointed.

Partner

10/10

Exceptional

19 Apr 2019

Verified traveler

Amazing pool facing the sea! The room is very spacious and clean.

Leisure Family

4/10

Poor

23 Dec 2018

Verified traveler

Front desk staff was very badly. Pushing upgrade room and did not care customer time.

10/10

Exceptional

04 Dec 2018

Hannah

My husband and I had an amazing experience during our 3 day vacation. The service was outstanding and we enjoyed our time at both the beach and pool areas. The food was overpriced but tasted good.

Partner

10/10

Exceptional

21 Oct 2018

Jill

Lovely short stay

We had early check in and late check out. All the staff were helpful and our 4 day stay was thoroughly enjoyable and flew by

8/10

Excellent

20 Oct 2018

Kim

Pleasant stay in St Regis - Sanya

There were several hotels to choose from and we decided on The St Regis because of the butler service. Hotel in general can be updated but the overall service by the staff was excellent. Notable mention was our butler, Cecilia Ma, who was quite attentive and responsive. Her English was quite good as well as my Mandarin was sub par and we communicated in English which was super helpful. Another staff worth mentioning was Joel Zhou from Concierge who was quite helpful as well.

10/10

Exceptional

14 Oct 2018

Janet

A place for relax!

I have stayed in St.regis for four days three nights with my friends. Staying in this hotel you can definitely not going to anywhere but enjoying the nice beach and swimming pool in st.regis !! Rooms are nice ,facilities are good and people are friendly ! You can definitely just chill with friends in your own room balcony for the whole afternoon !

What’s more, warm welcome from front desk manager Fiona:) She has given us different suggestions where to eat and go ,a warm-hearted person! Lisa from house keeping is also a very helpful girl! We had some problems in bathing room for the second day, and she helped us to solved it immediately, thank you so much! Lastly, we appreciated for the Butler Service, Dana is a smart and helpful girl which helping us every small details within our stays. Even helping us out of her working hours, we thank you from the bottom of our heart! We wish to see you in Hong Kong next time ! We will be back for our next Sanya trip in future !!

8/10

Excellent

14 Aug 2018

Tess

Classy, spacious and clean rooms, proximity to the

Classy, spacious and clean rooms, proximity to the beach.

However, the “butler” service is non existent. Staff is very friendly especially those greeting us every time we get off the taxi. But otherwise, those helping us with checking in at the counter do not read English very well. They needed me to explain to them my reservation.

Also, the promised two queen beds turned out to be only two double beds which is very disappointing.

8/10

Excellent

04 Jul 2018

Stephen

Right on the beach

Nice hotel but food and drinks extremely expensive

8/10

Excellent

31 May 2017

Verified traveler

The staff was wonderful, enjoyed my stay. Stayed in a Villa, I highly recommend it

4/10

Poor

10 Apr 2017

Nice hotel but inconvenience

Check in service was bad as we were left unattended even though we were the only 2 rooms checking in around 9pm plus. Difficult to have food as all restaurant in the resort close by 10pm & last order at 9.30pm. The only choice is room service as there is no nearby restaurant. We book a car & driver from the hotel to go for a local seaside village for seafood. The journey to the place was supposed for half hour but the driver was lost & we travel for 2 hours into outskirts village & he can't seems to be able to find back the route to highway to go back hotel. At the end we spend 3 hours inside the car without having any meals or dinner from 6.30-9.30pm. A very disappointing experience. Overall the service staff service is average only as you can tell they are inexperience & not well trained. The buffet breakfast food is too local instead of the international buffet spread & the restaurant is so noisy & pack with the locals like a market. The buffet spread of food never change for the 4 days we were there. A real dissapointment as this is my first st regis experience which I m so looking forward.

10/10

Exceptional

15 Feb 2017

Emily

luxury and comfort

I really like it. The room is big and the restaurants is also good.

Family

10/10

Exceptional

06 Aug 2016

Diana

Exeptional - perfect vacation

Amazing stay, the hotel was above all expectations –the room, the bech, the pools, the great service. all made it relaxing and pampering vacation. Friendly staff, all glad to help, smiling and kind. Bikendi was the a great help in overcoming all language barriers and upgraded our stay even more. Food was excellent in all restaurants but breakfast and dinner in driftwood were exceptional. We were extremely happy with Choosing Sanya and especially St. Regis there.

Family

8/10

Excellent

23 Dec 2015

Verified traveler

The hotel condition is excellent but the service is very very inefficient. We arrived at 2pm to check in but the room was ready at 4pm. We ordered a tea set in lounge which is not worth the price while waiting for our room. Wifi is slow compare to their neighbour hotel Ritz Carlton.

Family

10/10

Exceptional

11 Aug 2015

VIDHI

We enjoyed our stay the hotel is very good and clean

Family

10/10

Exceptional

17 Jun 2015

Arash

A true Gem

Being a very difficult guest and a 100+ day a year Shangri la Hotel client and since the shangri a was sold out i had to book a different hotel for my short 2 days stay and i can tell you what a Gem. The location, the facility, Cleanliness, Service, food and over all the staff. I can't thank enough. I am better take this opportunity to thank a few people . Th e restaurant staff Stacy, Sunshine, Hillary and no iwas not only telling her it is easy to remember her name since i only know one Hillary( Clinton), Pascal and front office manager Klein. Unfortunately i can't remember the rest of them. Stay at this hotel and you won't be disappointed.

10/10

Exceptional

04 Nov 2025

Hsiaoyu

房間非常寬敞，風景很好，管家服務熱情周到，三亞必住這裡

Friends_and_family Family

10/10

Exceptional

23 Oct 2025

Ana Leticia

Muy buen servicio, todos intentaban entendernos a pesar de no hablar el idioma. La comida muy rica y nos dieron late check out porque nuestro vuelo salía a las 10 pm

Leisure Partner

10/10

Exceptional

23 Aug 2025

Maurizio

Camera Bella e spaziosa. Spiaggia pulita.
Forse troppi bambini….

Leisure Family

10/10

Exceptional

27 Mar 2021

HYUNSOO

이번 하이난 세인트레지스 산야는 모든 면에서 아주 만족스러운 여행이었습니다^^

Friends_and_family Family

10/10

Exceptional

17 Aug 2020

Verified traveler

very nice

酒店服务态度非常好，很喜欢！

Friends_and_family Family

10/10

Exceptional

28 Aug 2019

Verified traveler

Very nice facility and great hospitality.
But very far away from major viewpoints and downtown area. Might want to reconsider if convinience is valued.

Friends

10/10

Exceptional

05 Jul 2019

JEONG SEOB

최고의 호캉스

하이난 여행중 최고의 경험이었습니다 하지만 욕조 물 안빠지는건 문제였습니다

Family

8/10

Excellent

23 Apr 2019

Henry

環境寧靜，三亞旅客唔多嘅酒店首選！

Check in嘅時候俾職員水左去upgrade villa, 話住2晚有好多特別服務，臨場加左5千幾人仔，除返開差不多6千蚊一晚嘅Villa住宿有乜服務？包車送去機場一次，洗衫唔使錢，地方大左，有私人管家24小時服務，有免費2位戲院睇戲，有私人食飯地方，除此之外就無乜特別！服務係真係好貼心。

Family

6/10

Pleasant

27 Dec 2018

入住酒店办理时间太长 14:40办理入住 16:30 才拿到房卡

Family

10/10

Exceptional

29 Apr 2018

非常好

非常好

10/10

Exceptional

01 Jan 2018

Verified traveler

So good!

The staff were very kind and considerate, meal was so good. The rooms were so clean and have a fantastic view. Hope to visit again.

Family

10/10

Exceptional

12 Nov 2017

Charlotte

Very nice

Very nice and convenient Hotel. We stayed 6 nigits and had a great stay. Too expensive in the spa, and different activities (canoeing, renting boats and bikes etc).

Family

10/10

Exceptional

04 Sep 2017

Haley

Really nice experience. Amazing staff. Good butler service, our butler Connie Chen has always been very friendly, helpful and responsible, really appreciate her assistant and personalised service thoughout the whole trip. Cozy and relaxing environment with amazing seaview. Definitely want to stay here again in the near future!

8/10

Excellent

19 May 2017

サンチー

規模の大きな高級リゾートホテル

各部屋に担当者がついて何かあればすぐに対応してくれます。全てのスタッフが親切でした。　朝食ビュッフェの品揃えがたくさんあるのと毎日並んでいるものも少し代わり連泊しても飽きません。　

Partner

8/10

Excellent

30 Aug 2016

James

度假勝地

酒店在海邊，舒適寬敞，很有渡假感覺。建議不要去中餐廳，消費非一般的貴，份量有小。房間廁所的抽風不好，用完後氣味久久不散，有待改進。早餐很豐富，選擇很多，職員有禮，贊！

8/10

Excellent

27 Jun 2016

Sandy

當時訂的是一間園景和一間海景房,到酒店時職員說兩個房間不同樓層的.但是我帶了一個嬰兒需要照顧,酒店就把一間房間升級了並且在同一樓層.房間的兒童用品也很齊全,如果帶baby出行的絕對不用擔心,美中不足的是兒童游泳池沒有開房, 這是這次入住的一點小遺憾.總體來說酒店的服務態度和他的24小時管家服務是非常贊的.下次再到三亞還會再選擇瑞吉的.

Family

8/10

Excellent

12 May 2016

YANJUN

酒店硬件和服务态度都是尚可的，但也不乏让人大跌眼镜的插曲

酒店硬件和服务态度都是尚可的，但也不乏让人大跌眼镜的插曲
check in等待时长超过30分钟，总共不超过5位客户，站着等没人管，我就呵呵了
当晚天黑后游泳回来，进入房间发现床品、水槽、水果上都是蚂蚁！管家提出换房到隔壁，拒绝。原因：蚂蚁一房有房房有，天色已晚重新打包行李麻烦。解决方案：更换所有床品，延迟退房，赠送水吧下午茶。
看到下午茶点心彻底惊呆，全套水准不如3线城市路边甜品，马卡龙直径2厘米完全空心，其他的不忍直视，下午茶唯一的茶大吉岭没有。
我想说瑞吉你明白自己酒店的定位和服务水平吗？

Partner

10/10

Exceptional

26 Aug 2015

Verified traveler

酒店很舒適

暑假和家人到三亞玩四天. 在CHECK IN 的時候, 有香港的STAFF出來招呼, 幫了很大忙.
環境方面, 整體都很不錯, 房間也很乾淨, 非常舒適. 酒店提供的WIFI也很強.
酒店的私人沙灘的沙很幼, 不過浪有點大.
早餐選擇有很多.

10/10

Exceptional

09 Feb 2015

Cheng

环境很美