Bougainville Bay Hotel

Albania , Sarande District
Sarandë, Butrinti Road, 7
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75 reviews shown

10/10

Exceptional

09 Dec 2025

Paulina

Todo perfecto! El lugar está precioso! El desayuno es muy rico!

Aunque tuvimos un inconveniente de que entregaron nuestra misma habitación a otros huéspedes y entraron a mitad de la noche con nosotros adentro.

Leisure Partner

8/10

Excellent

11 Nov 2025

Andres

Buen hotel, bien ubicado. No había lo que reservamos que eran una pieza con 2 habitaciones y nos dieron 2 habitaciones no conectadas. Desayuno limitado

Friends_and_family Family

4/10

Poor

25 Oct 2025

William

Not everyone in the hotel had elevator keys

Partner

6/10

Pleasant

18 Oct 2025

Arnissa

Breakfast was great, continental and english bfast was provided with pork and chicken served separately.

We really wanted to use the pool only to be told that it had been drained. The service was great and he offered spa facilities, the problem is we were checking out at 10am and the spa opens at 1pm so couldn’t make use of it.

Clean modern room. The bathroom had stains around the sink which wasn’t pleasant to look at. Visited mid October and they said air con has been switched to only provide hot air for the entire building.

There was suppose to be a mini bar in the fridge but it was completely empty so make sure you check this/ tell them in advance if this is the case to avoid getting charged.

Overall, modern and clean room. However, not good value for money because so many facilities that were suppose to be included weren’t available.

Business Partner

10/10

Exceptional

09 Oct 2025

Bree

It was absolutely gorgeous and the staff were amazing <3

Leisure Friends

8/10

Excellent

26 Sep 2025

Jonny

Good location - nice spot to swim and enjoy the sea. Short 6-8 min walk to the action with all the bars & restaurants. Great view from the hotel rooms!

Self

10/10

Exceptional

25 Aug 2025

Sahil

Very well maintained

Very well maintained property with great food options. The staff was polite and gave clear instructions at the check-in making it pretty transparent and pleasant experience.

Friends_and_family Friends

8/10

Excellent

06 Aug 2025

Daniel

Bed was excellent. Food very good too

10/10

Exceptional

27 Jul 2025

Arline

It was beautiful hotel and walking distance to all the restaurant and beach.

Leisure Family

8/10

Excellent

01 Jun 2025

Ardjan

Nice location

Business Family_with_children

10/10

Exceptional

26 Mar 2025

Keona

beautiful property would recommend

Leisure Friends

6/10

Pleasant

15 Sep 2024

Abdulhadi

Prepare for a long wait for the elevator every time you want to use it!

Leisure Friends

10/10

Exceptional

13 Sep 2024

Karli

Very good

Leisure

2/10

Poor

09 Sep 2024

Kristina

When checking in and seeing what our room options were, we wanted to cancel our booking immediately. The rooms are not the cleanest, and had a problem with hot water at one point. There were stains on the coffee table that the house keeper wouldn’t wipe, the floors looked and felt dirty, the couches looked like there never been cleaned.

The room upgrade was a waste of money as the room was very small, view was OK, the beach in the property is very small and not at all what I expected.

When we tried to cancel our booking we were told we wouldn’t get a full refund and would lose the 1 night stay as penalty. When asking for cancellation confirmation the staff member was rude, wouldn’t provide a receipt, kept rolling his eyes and he spoke in a very low tone, I could barely hear him. Because he wouldn’t provide cancellation confirmation, we decided to stay as we thought Expedia won’t provide the rest of the refund without proof!!

The hallways are very musty, the carpets are so dirty and stained. Breakfast was OK, coffee was extra and not included, it was €4/coffee may I add.

I would never stay here again!

Leisure Partner

8/10

Excellent

05 Sep 2024

Jilda

We had the biggest room in the hotel, and only one bathroom, family of three, not happy about!!

Leisure

4/10

Poor

12 Jul 2024

Nikola

Our hotel room had issues. Didn’t lock from inside. Property looked tired and played out. There is an outdated collateral system for towels for the beach and pool. The buffet was average at best. The Waterfront area was dirty with cigarettes and containers floating in the water. We really wanted to love this place, but left unhappy and would never Recommend anyone to stay. The only positive thing is that the staff was very nice, but I felt they were constricted and restricted within their roles. There are many other places to stay in the surrounding area and I would hope they step up their game.

Leisure Family

4/10

Poor

07 Jul 2024

Philippe

The staff is rude : doesn't Say hello and respond when we Say it.

They give us only one room card for 3 adults in the room and refused to give another which created issues and inconfort.

During the breakfast, they are harcelling us to take the vessels and dont let us finish to get ouf breakfast in calm.

The swimming pool in picture used for promotion is billeable 25euros.

Overall i dont recommend the stay, for this Price we Can expect a better experience and services from the staff

Friends_and_family Friends

10/10

Exceptional

30 Jun 2024

MATTHEW

Unique Place to Stay

Great place and super nice hotel. Great views and the infinity pool was awesome. Just a small hike from the boardwalk with all the shops but plenty of food everywhere

Partner

6/10

Pleasant

20 Oct 2023

david

The hotel was good , the rooms clean and the staff were very pleasant, my only issue was that it wasn’t made clear that most of the facilities were closed because of the season, the main bars were closed, the main restaurant was closed and they wouldn’t even make cocktails at the only bar that was open. The surrounding area was closed but decent bars and restaurants were open in the main town.

Leisure Partner

10/10

Exceptional

13 Oct 2023

Irnes

Very nice hotel, quite and has a beautiful view

Leisure

8/10

Excellent

06 Sep 2023

Morkel

Great dinner

Business Self

2/10

Poor

31 Jul 2023

Fredrika

Do not get sucked into the Instagram promotions for this hotel. It’s as though the hotel staff deliberately try to be as rude and unhelpful as possible!
The floor plan of the hotel is the worst I’ve ever seen not to mention the 1 elevator that can barely fit 4 people in it. Once you find the right one you’ll be waiting for a while!
The food is average at best although I didn’t get food poisoning so that’s a plus.
The music is so loud it’s impossible to have a conversation and the genre is either 2am club dance music or hip hop.
The roof top pool is accessible for €36 each.
Fair to say I wouldn’t go back to this hotel even if they paid me.
I usually don’t bother to leave reviews but this place just left me wanting to go home as soon as possible..

Business_and_leisure Family_with_children

8/10

Excellent

26 Jun 2023

Joanne

Great hotel with lots of facilities. Quite a walk from the centre of Serranda. Lots of elements have extra charges, which can be expensive if you want to use them.

10/10

Exceptional

18 Jun 2023

Nathan

My stay at Bougainville Bay was enhanced by the very attentive staff and hospitality team. They were always available and eager to help.

Leisure Self

10/10

Exceptional

17 Jun 2023

Arben

Everything was grate

10/10

Exceptional

09 Jun 2023

Saima

Staff were super nice

Self

6/10

Pleasant

17 May 2023

Kayleigh

This hotel really does have the potential to be 4* however it's not quite up to scratch.
Before I arrived I read a lot of reviews saying the staff were rude but this simply wasn't the case everyone was always polite.
The room it's self was very spacious and super clean. Couldn't fault it.
However the shower was cold. We complained about this 3 times to be told someone would come and fix it but they never did.
We went in may, when you book it says pools open in may. However they were not when we arrived. We asked and then they started to open them. But the area around the open outside pool was like a building site, broken tiles around which seemed very unsafe. The indoor pool was nice once they had heated it up lol.
Not all the bars they advertise were open. I understand mag is low season but they really should tell you not all the pools and bars will be open when you're booking.
I would recommend this hotel for a cheap clean room but don't have high hopes about the facilities they sell you.

Leisure Friends

10/10

Exceptional

15 Apr 2023

Mark

Hotel decor was amazing. Staff friendly and helpful. Amazing views from rooms.

Friends_and_family Family

4/10

Poor

05 Nov 2022

Rolando

The very professional and kind service of the lady server from the breakfast.

Leisure Self

2/10

Poor

22 Aug 2022

Juliana

It was the worst experience that we had in the whole trip.
We only stayed for two nights, I complained twice about the smell in the room, and nobody cares.
We left before, I contacted Expedia , i want a refund for all the other days i didn't stay there. I don't recommend this hotel to anyone. Very disappointed.

Family

6/10

Pleasant

14 Aug 2022

Esad

Service needs to improve big time. Location, view, rooms, hotel were awesome.

Leisure Friends

10/10

Exceptional

05 Jul 2022

Belina

Upcharge for infinity pool

The only reason I’m giving 4 stars is because they wanted to charge us 25 euros per person for the infinity pool. They said it’s not included in the price even though it’s not mentioned anywhere on hotels.com. We were willing to pay and when we came back to the desk after we put our swim suits on I was told my son, who is 13, wasn’t allowed. Everything else about this hotel is amazing.

Friends_and_family Family

10/10

Exceptional

28 Oct 2021

Lenny

Lenny

It was not during the season, however the hotel did amazing accommodationist for our visit. They even brought breakfast to the room when the kitchen was not open.

Friends_and_family Family

6/10

Pleasant

06 Oct 2021

Owen

Liked beach access, children's pool, quiet, some of the staff great (but others need some training on customer service), room with small patio/garden.

Some facilities very poor, e.g. gym not only very badly equipped for a supposed 5* but some so old it was dangerous. Pools could do with modernisation.

Leisure Family

8/10

Excellent

24 Sep 2021

Ahmed

Good room but there was bad smell room 512

The hotel is amazing But there was bad smell in the room if the smell not there I will give :10,

Friends_and_family Family

10/10

Exceptional

07 Sep 2020

Erald

It was great. The hotel is beautiful and front desk was great. They upgraded my room to a sea view. Private beach is great and 7th floor pool has amazing views of the sunset.

Self

10/10

Exceptional

18 Sep 2019

Verified traveler

The property doesn't look much from the road but it is enormous inside and designed by some crazy designer - it looks awesome. Even the car park looks incredibly designed (go and look at it!!). Great sky bar with wonderful views, nice beach area, a few swimming pools on different levels - including the roof.

Leisure Self

8/10

Excellent

15 Sep 2019

RICHARD

Interesting

Fine for the money. Strange architecture .

Partner

10/10

Exceptional

14 Sep 2019

Kristo

Amenities were amazing! Location was good. Hotel was awesome!!

Leisure Family

6/10

Pleasant

03 Aug 2019

Verified traveler

The staff is horrible, a 5 star hotel should be on a 5 star hotel stamdard. Staff doesnt speak english very poorly, no help from the staff. They have an infinity pool but you have to pay 25 euros extra pr day. Only 23 people are allowed up there a day. That was the only thing that was worth about this hotel if you take that away its just a regular hotel, with poor service.

Leisure Friends

4/10

Poor

16 Jun 2019

Brisejda

They charge 20 euro per person to step a foot

The room and the staff were nice . When asked about accessing the top pool just to take one pic only they wanted 20 euro charge per person . I told them the only reason I booked this hotel was only for the pic in the top pool for my blog . I will never use this hotel again .in future is plenty of other hotel in saranda

Partner

8/10

Excellent

30 Apr 2019

Jet

Friendly staff, clean rooms and available parking.

Leisure Family_with_children

10/10

Exceptional

26 Apr 2019

Verified traveler

Location, great rooms, clean, spa, friendly staff etc.

Leisure Family_with_children

2/10

Poor

16 Apr 2019

MARK

Deafening building works ruined stay.

Some great aspects to the hotel , great views etc. Stylish / quirky. Out of season so all pools etc shut. Some building works going on within the hotel as well as DEAFENING building works next door from 8am til 7pm every day with diggers and pneumatic drills. Absolutely ruined any potential quality of stay. I will seek a refund. Customer service poor in general - one or two staff pleasant / helpful , others rude. Breakfast often ran out of items. Tried to fob us off with two separate rooms due to a 'technical problem' with family room. We had to insist on interconnecting rooms which we got in the end.

Family

10/10

Exceptional

12 Jun 2018

Valeria

Good!!

Very good location, parking, staff, it is necessary that hotel provides a bottle of water in rooms

8/10

Excellent

03 Apr 2018

We stayed there for 2 nights, out of season, so unfortunately all of the pictured outdoor pools were closed. I would say that the design of the facilities were a mix of a good idea gone terribly wrong in the 80's/90's. However, the rooms were recently remodeled, and were of 4 star quality to any comparable hotel in western Europe. The hammam and saunas were also surprisingly great. Unfortunately, we were placed in a room near the stairwell, which also happened to serve as the only elevator, so we could hear the door shutting all night. Nonetheless, I would stay there again for its great views and friendly service (would just recommend staying far away from the stairwell).

8/10

Excellent

24 Sep 2017

Chris

Fantastic hotel

We had a great stay in Albania and we were very please with our choice of hotel! We opted for one of the premium rooms and it was faultless! The bed was comfy, the bathroom was clean, it looked as though it had only been decorated yesterday! The only reason for not having five stars all round is that due to us going in a quiet period, they were carrying out some maintenance on one of the many pools and some of the other facilities were not available. Over all, great hotel and very friendly/helpful staff!

6/10

Pleasant

22 Sep 2017

John

Tries to be something it is not!

Positives
Nice pools
Clean rooms
Good location
Quiet
Interesting design in an unsettling way

Negatives
Staff need training to put customers first especially on reception - unprofessional.
Director did not understand the importance of customer satisfaction - put profit first
Spa closed??? But still advertised???
Loads of steps everywhere sometimes slipppy
Food so-so
Layout of hotel tries to be modern but strange
No guide in room on hotel facilities
Etc etc,

8/10

Excellent

23 Jul 2017

Constantin

Modern hotel offering a splendid vista

Stayed just one night at the hotel, which is decorated and painted in vivid white colors, transmitting a message of cleanliness. Younger guest must probably love the commom areas, resembling the Flinstones House.

10/10

Exceptional

17 Jul 2017

Verified traveler

Wonderful Hotel

The hotel itself was beautiful and extremely clean. I have no negative remarks about the hotel. It was phenomenal. The staff was also very helpful and friendly, especially the bell boys Taulant and Thoma. They were extremely considerate and helpful with any questions and concerns I had. My overall experience was amazing and would recommend it to everyone.

10/10

Exceptional

06 Jul 2017

Anila G

Nice hotel clode to the beach. Very polite staff.

The room was very clean every day. The breakfast had different things every day. The staff was very professional and polite. The design smazing. And the pool nice. I wish they could make some cocktails next time

6/10

Pleasant

18 Sep 2016

Martin

OK, affordable hotel

They asked to keep my passport: they took it from an unlocked drawer when I asked for it back next day.
They charged extra for parking.
No balcony, but maybe I could have had one had I paid extra.

Family

4/10

Poor

22 Oct 2025

Pauline

Très mauvaise expérience, l’hôtel était vide mais on a eu la chambre avec vue sur le mur.
À notre arriver des cloportes dans la salle de bain, la porte de la salle de bain commençait à moisir en bas.
Nous avons réservé cet hôtel car les piscine étaient accessible jusqu’au 30 octobre + une piscine intérieur: arrivé là bas l’intituler avait changé les piscine fermé dès le 30 septembre même la piscine intérieur.
Nous devions avoir une place de parking mais arriver là bas c’est 12€ par jour pour une place de parking.
La carte de la chambre n’a jamais fonctionné.
En 4 jours la femme de ménage est passé qu’une seule fois dans la chambre.
Très décevant

Friends_and_family Friends

10/10

Exceptional

27 Sep 2025

Nazdar

Bra läge om man gillar promenader. Fantastisk pool och solnedgången på infinitypoolen får man absolut inte missa.

6/10

Pleasant

03 Sep 2025

Verified traveler

Ottima location, bello anche spiaggia e giardini

Il frigo del minibar era molto rumoroso, addirittura da svegliare la notte quando partiva. Per il resto e molto bello, le piscine e la spiaggia sono ottime. Lo staff cordiale e puliti gli ambienti.

Self

10/10

Exceptional

21 Aug 2025

Haydar

Överskattat

Vi var under den helgen resa och vi märkte att personalen vid poolen var jättestressad och det saknas handduk och saknar plats vid poolen
Det var hiss och är många gäster så det var svårt att ta sig till våningen

Friends_and_family Family

10/10

Exceptional

10 Aug 2025

Shkodran

Sehr leckeres essen viel auswahl

6/10

Pleasant

19 Jul 2025

cynthia

Decepção..

O quarto onde ficamos, não tinha isolamento acústico, nem nas paredes, nem nos vidros.
O hotel, infelizmente, é hospedado por pessoas de várias “espécies “, jovens que não respeitam o próximo, com som e comportamentos inapropriados, e famílias com crianças com comportamentos inadequados também..
O ruído externo também prejudica o descanso.
A porta estava quebrada, entrando ruído externo e não funcionando a chave eletrônica..
As toalhas de piscinas, você só pode trocar 1X, ou seja, se molhar na piscina, terá que ficar o dia inteiro com ela..

Friends_and_family Family

8/10

Excellent

13 Jul 2025

Therese

Vi hadde et veldig fint opphold. Francheska ved inngangen er super hyggelig og flink til å organisere båtturer

Friends_and_family Family

6/10

Pleasant

20 Jun 2025

Alf Helge

👍

Self

10/10

Exceptional

02 Jun 2025

Shiralie

Hele mooie kamers.

6/10

Pleasant

20 Feb 2025

Sarah

Très déçue nous avions réservé cet hôtel pour profiter du spa et finalement il n'est ouvert que le weekend

Friends_and_family Friends

8/10

Excellent

11 Sep 2024

Arnaud

Kamers proper en modern ingericht maar accomodatie zelf mag opgefrist worden.
Personeel leek niet vrolijk om daar te werken

Leisure Partner

4/10

Poor

18 Jul 2024

Jan Arne

Unnecessarily inconvenient

Summary of our stay: Unnecessarily inconvenient.

This hotel has some great things about it. but also some things that are just unnecessarily inconvenient.
overall the stay at this hotel is good
the Rooms are Ok. our room had a lot of things that were broken or half broken; the chairs had broken legs, the toilet roll holder was loose and the shower door was also loose.

The going up buttons to call the elevator in our floor. (3rd) did not work, so we had to press the down button to call the elevator. which meant we often had to travel with the elevator down first before going up to the roof for the restaurant) it's not a big deal but just annoying.

To get the towels for the beach and pool area you have to go down to the basement in the parking lot. why can't the girl sitting by the pool, admitting guest to the pool area have the towels so guest doesn't have to try to navigate this hotel? I don't know.

We asked in the reception If it's possible to look at the rooftop pool area which cost 25 euro to use per person per day (quite pricy) but there was no way that was possible (If I'm paying 50 euros for me and my wife to access an area I want to see what I get).

at the pool area I asked for an espresso from their espresso machine at around 1PM. but that was not possible. they stopped using the espresso machine after 11AM and only served cheap instant coffee.

This hotel could be really great, it could be an amazing stay, instead it ended up being a mediocre stay at best

Partner

10/10

Exceptional

13 Jul 2024

Kenneth Juel

Great hotel, great location, nice room, walking distance to city sentrum, nice hotel employes, great parking and the hotel looked fantastic. Loved my stay at the hotel

Leisure Friends

6/10

Pleasant

25 Jun 2024

Robert

Vi kom tid en bra tid innan rummet skulle vara klart och incheckningen på sidan sa mellan 11-15. När vi kom dit så var det endast vid 15 man kunde checka in. Dom löste ingenting kring detta. Vi fick sedan ett rum som luktade väldigt illa… innan vi checkade in på boendet så sa dom att vi har tillgång till alla faciliteter men vart vi än rörde oss behövde vi ha rumsnummer, vilket vi inte fått än. Så allting blev bara omständigt. Boendet i sig har flera våningar men det finns bara en hiss som alla använder, även personal så hissen är oduglig. Det ska vara familjevänligt men tycker att faciliteten inte tillåter det med tanke på hissen, alla trappor, omständigheterna kring solstolar och höga musiken i poolområdet. Mitt betyg 2,5/5.

Friends_and_family Friends

10/10

Exceptional

21 Oct 2023

Sebastian

Sehr schönes Zimmer mit seitlichen Blick nach Korfu. Umfangreiches Angebot des Hotels und freundliches Personal. Wir kommen wieder.

Leisure Partner

8/10

Excellent

04 Sep 2023

Marte

Vi likte oss godt!

Hotellet er jevnt over bra, med god standard. Rommet var moderne og fint, og renholdet her var helt strålende. Det var derimot teppegulv i gangene (ikke viktig, men allikevel) som var veldig ekle.
Utrolig hyggelige ansatte både ved restaurantene, ved frokosten og bassenget. Eksepsjonelt god badevakt som hadde full kontroll på alle!
Servicepersonellet i resepsjonen var ikke like hyggelige, men vi fikk hjelp til det vi hadde behov for.
Fine bassenger, deilig ved stranden og vi har bare kost oss. Et lite minus for ALT FOR HØY musikk ved bassenget utover ettermiddagen (høyttalerne var ikke gode nok for lydnivået)
Vi kan fint komme tilbake.

Friends_and_family Friends

4/10

Poor

20 Jul 2023

Christian

Styr unna Saranda (veldig turistisk og kaotisk) og dette hotellet. Frokosten var bra, men ellers ikke verdt å besøke restaurantene der. For å komme inn på bassenget på øverste etasje (som de reklamerer for på bildet) må man betale 30 euro pr.person. Kun 1 heis tilgjengelig så de fleste brukte trappene.

Friends_and_family Family

10/10

Exceptional

16 Jul 2023

Ansumana

Nice

Leisure Partner

8/10

Excellent

17 Jun 2023

Janina

Komfortables Hotel mit tollem Blick

Schönes Hotel in guter Lage. Toller Blick und komfortable Zimmer, gutes Frühstück. Vor dem Hotel stapelt sich leider der Müll auf Gehweg. Hotel bekam Lieferung, Kartons lagen durchnässt herum, Glasscherben während des ganzen Aufenthalts. Klar ist es nicht mehr Hotelgrundstück, aber von ihnen verursacht und die Gäste müssen da lang... im Hotel selbst sehr sauber, nettes Personal. Strand ist recht klein und Kies, dafür viele Liegen auf einer Art Terrasse direkt am Meer.

Partner

10/10

Exceptional

15 Jun 2023

Zemen

Every good all around

Very good service and very helpful staff, the location is also very good, Fresh and good breakfast. I have nothing bad to say about the hotel,

Friends_and_family Friends

4/10

Poor

19 Apr 2023

Martí

Estancia decepcionante

Sólo llegar intentaron estafar nos diciendo que como política del hotel no aceptaban pagos des de Booking. Yo sorprendido al haber pagado lo verifiqué y al ensenarle al recpecionista hizo como que volvía a comprobarlo y finalmente aceptó que si estaba pagado, empezamos bien... Nuestra sorpresa al llegar es cuando nos dicen que el spa solo abre dos días a la semana ( no coincidíamos) el gimnasio solo abre de 8am a 10 am ( las mismas horas que está abierto el desayuno por lo que tienes que escoger si comer o entrenar...) Y todas las piscinas estaban cerradas. Básicamente ninguno de los servicios que se proponían del hotel estaban abiertos... Por último estando el hotel casi vacío por no ser temporada alta, nos dieron una habitación con vistas a una pared en obras (estando el hotel delante del mar) y al pedir un cambio nos intentaron cobrar 118 euros para poder hacer el cambio, siendo este cambio hacia una categoría más baja (ya que habíamos cogido la habitación Deluxe) finalmente tras tener que enfadarme e insistir nos dieron esta habitación de menos categoría con vistas al mar gratis. No volveremos

Friends_and_family Friends

10/10

Exceptional

10 Sep 2022

EMILE

Bel hôtel, un peu kitsch. Personnel rapidement débordé au petit-déjeuner et à la réception.

Leisure Friends

8/10

Excellent

29 Aug 2022

Liridona

Die Hotelumgebung ist wunderschön! Das Reinigungspersonal hat stets dafür gesorgt, dass wir ein saubers Zimmer hatten.