New Star hotel

6/10

Pleasant

27 Nov 2025

KWOK CHEUNG

It’s too hot inside the room and You can’t change the temperature. I have to open the window. Otherwise, it’s okay

6/10

Pleasant

25 Nov 2025

Fanny

Room too small
One of the staff is not polite
Difficult to locate the hotel

Leisure Family

2/10

Poor

22 Nov 2025

Sangeeta

No air conditioning! And the staff doesn't want to accommodate any request.

2/10

Poor

29 Jun 2025

Anuradha

The experience was very bad. I kept calling the front desk multiple times that a/c doesn’t work but no one fixed anything. The interior looked bad and the place was very smelly.

Leisure Family_with_children

6/10

Pleasant

08 May 2025

Christopher

Decent spot to sleep, wished the rooms were a little bit bigger as well as the bathroom but it was alright. Very doable walking distance from train station. Staff was friendly and helpful with questions. WiFi was a little slow but for the most part ok.

6/10

Pleasant

02 May 2025

Cyre

This hotel is really old. There are stains on the lamp shades and the curtains. The AC did not work. The pillows were terrible. The towels felt rhe sand paper. It is in a good location but do not expect to be comfortable.

Leisure Friends

6/10

Pleasant

03 Apr 2025

SENG YEE

there are plenty of convenince near hotel. Ikebukero west exit station is about 7- 8 minutes walk. Good place to stay but quote noisy at night due to no sound proof. Overall, good,

Leisure Family

10/10

Exceptional

28 Jan 2025

Verified traveler

A good stay

You have to turn your key in everyday if you want the room clean. Actually is nice as you won't have the room key in your pocket all day.

Self

10/10

Exceptional

07 Jan 2025

EIJI

Nice place compare to its pricing

4/10

Poor

28 Dec 2024

Kathleen

This hotel was outdated and had stains around the walls, shower curtains, and other small areas. As far as I could tell the bed was clean but the room and restroom in particular had a bad stench. I think I “what I paid for” but in the future I’d rather pay a few extra dollars for something a bit nicer. On a positive note it wasn’t to far from train stations

Leisure Self

10/10

Exceptional

07 Dec 2024

George Marshal

I like how it's located in a convenient area, and it's decent rates

Leisure Self

8/10

Excellent

07 Dec 2024

Kendall

The staff were always very friendly towards us. Most speak English or understand English. Just keep in mind, it is hotel policy to return your key every day you leave and you’ll get it back when you return. Plenty of shopping in the area, family mart and 7/11 are within 1 block of the hotel, domino’s is next door, and Ikebukuro station is a 5-8 minute walk from the door. Highly recommend this property for anyone seeking a comfortable place that’s easily accessible to the greater Tokyo area. (The rooms are small and the bathrooms are tiny, other than that, there’s absolutely no complaints)

Leisure Family

2/10

Poor

23 Nov 2024

Jeremy

One of the worst hotels I’ve stayed at. Everything was super tiny, molded, and outdated in my tiny room. The room was unbearably hot that I had trouble sleeping for the four nights I stayed there

Leisure Self

10/10

Exceptional

14 Oct 2024

Hannah

A great budget hotel. The staff were very kind and helpful. A great place to stay if you are looking for more privacy than what a capsule hotel can offer.

Leisure Self

10/10

Exceptional

14 Oct 2024

Christian

Staff is very friendly and location is great to access JR and subway lines

Business_and_leisure Self

8/10

Excellent

30 Sep 2024

Rene

The room was clean due to daily maid service however the building is incredibly old and needs an update. I did find a bed bug in the lobby. The nearest train station was a bit of a walk by Tokyo standards. The area was dirty and shady. The experince was fine but there are better choices in Tokyo.

Leisure

10/10

Exceptional

29 Sep 2024

Ivan

I loved the friendliness of the staff. The distance of all the shops and restaurants is perfect. Thank you!!!

Leisure Friends

4/10

Poor

23 Sep 2024

Brian A

Great location in an amazing nabourhood. Room was the size I expected but beds were very hard, I think the carpeted floor was softer. Wifi was slow and spotty, many times would loose connection for over an hour.

Leisure Partner

6/10

Pleasant

20 Aug 2024

Em

Air con wasnt good- on the 7th floor at least. No split system in room

Leisure Friends

10/10

Exceptional

24 Jul 2024

Jon

It was peaceful even though it was in a busy area

Leisure Self

10/10

Exceptional

07 Jul 2024

Yung sheng

Comfortable.

Business_and_leisure Self

4/10

Poor

17 Jun 2024

Chi Keung

Dirty and old facility

Leisure Family

10/10

Exceptional

10 May 2024

Aldino

Is the second time for me in this structure and I love it, near the station, safe and they clean very well everyday!

Business_and_leisure Friends

10/10

Exceptional

01 Apr 2024

Marvin

Good walking distance from train statjon. Rooms a bit small, but good for the price

Leisure Family

2/10

Poor

12 Jan 2024

zara

The room was very small and conjusted.. The area around the hotel was good , the station and convenience store was nearer to the hotel . One of the hotel staff behavior was not so good and friendly … overall it was ok

Leisure Family

10/10

Exceptional

25 Dec 2023

Rachael

All of the staff were so friendly, helpful and kind- the room was always clean and tidy and Ikebukuro is a wonderful place to stay. Thank you so much again!

Leisure Self

8/10

Excellent

24 Dec 2023

Shyla Marie

Perfect place to just sleep, shower, and store your bags.

Leisure Partner

6/10

Pleasant

07 Oct 2023

Yan

The Stay
Hotel New Star Ikebukuro is located conveniently near Ikebukuro station (5-10 minute walk, depending where you exit). I guess this is what you call the typical business hotel for business travelers. It has most if not all the essential you'll need for the stay. But is not a fancy like some of the big name hotel, but is not bad. The place is old, but they keep it fairly clean (to Japan standard), compare to some motel and hotel. Don't expect a nice view or nice lighting, but is a decent place to stay if you don't want to share rooms.

The Miscellaneous
The hotel is located in a good location with different various shop, restaurants, and other amenities nearby (I mean it is in Tokyo). They are conveniently walkable. Sunshine City is also a walkable distance as well. The staff seem sincere and try to explain the process to travelers. They mention you should leave the key with them before you leave to explore so they can clean the room when you are out. All in the all, it is not an upscale place, but is a decent place if you are looking for something not super expensive to stay the night.

Leisure Self

8/10

Excellent

13 Sep 2023

Jenna

The building and rooms are clearly old, but notably well taken care of. The staff were always very friendly and helpful. There’s at least 4 convenience stores within a couple minutes walking distance and the nearest entrance to the train station is also only a couple minute walk away. They advertise laundry services, but I learned that the laundry was offsite and had to be paid for, which was a bit unfortunate

Leisure Self

10/10

Exceptional

31 Jul 2023

Michael P

Fantastic accommodations

Leisure Self

8/10

Excellent

19 Jul 2023

Jonathan

The staff were very helpful.

Leisure Self

8/10

Excellent

06 Apr 2023

Hicham

Convenient and easy access to transportation and variety of food options

Leisure Self

6/10

Pleasant

02 Apr 2023

Lily

Can hear neighbours if they are loud talkers. Location is okay but near a lot of love hotels and solicitors their pimps on the side streets - generally they dont bother you but i was never alone and had my partner hold my hand every timr we pass by

Leisure Partner

8/10

Excellent

16 Feb 2023

Jonathan

Old building, old rooms. Clean toilet/bathroom. Comfortable bed. I wish I had 2 pillows though. Good location. Excellent staff.

Leisure Self

2/10

Poor

09 Feb 2023

IVY

I booked it, arrived and inspected before checking in. Not what I expected. Got bad attitude from front desk clerk as an introduction, because given the look of the lobby I requested to see the room before committing fully to stay. Even though he reluctantly gave permission to inspect the room. I opted not to stay. Property needs a total remodel upgrade. Looks dated and wasn’t clean, but most importantly staff needs to learn the meaning of hospitality. Location is great but too bad they sucked!

Business_and_leisure Partner

4/10

Poor

22 Jan 2023

Bastiaan

I like that is close to the station. I don't like the sudden swap of keys when they find out I was alone and that the room smells awful because of smoking and that the smoking made the room very brown. Tye picture is different then what the room actually look like.

Leisure Self

8/10

Excellent

26 Nov 2022

Verified traveler

Not too bad

The hotel was easily accessible from the JR Ikebukuro station. Surrounds was ok, convenience stores around! The room was a bit small but liveable. The condition of the room was not the best… moldy walls and a bit warm unless you open the window. Otherwise it was pretty ok. Good service and daily housekeeping.

Self

8/10

Excellent

03 May 2022

Chiaki

This is a nice hotel for short business stay with budget and probably for sightseeing in the Tokyo area. I was staying for a few weeks and not for comfort so if you are looking for a comfortable hotel stay, this may not be your immediate choice.

Business Self

6/10

Pleasant

08 Sep 2021

Kenji

Reasonable to stay

Business Self

8/10

Excellent

12 Dec 2019

Verified traveler

This hotel was roughly a 5 minute walk from the JR Ikebukuro station if you're not carrying any luggage. Unfortunately, none of the exits have elevators, so if you're bringing a lot of luggage with you, the walk between the station to this hotel will take longer. The room I stayed in was very basic and very small, which is typical of a business hotel room in Tokyo. Staff were very friendly and helpful. This hotel does have a washer and dryer located outside of the building and they cost 100 yen each to run. You do need to leave the key at the front desk whenever you leave the building, but there was always someone at the desk whenever I exited and entered the building.

There are also a lot of convenience stores and dining options within a block from the hotel!

Leisure Self

6/10

Pleasant

24 Sep 2019

Vaughan

New a Star Ikebukuro

Perfectly acceptable room. A bit dated but everything worked well. No great luxury but perfectly functional.Good location

Business

8/10

Excellent

05 Sep 2019

M.M.

I like the staff’s friendliness and even though the building is a bit outdated, it’s clean.
Just don’t like the voices of the visitor that I can hear from next door.

Still I love my stay here for 5 nights. Will definitely come back.

Friends_and_family Family

10/10

Exceptional

30 Jun 2019

Fabrice

Nice hotel

Very nice hotel. It was very easy to find once you got off the train at Ikebukuro and not too far to where the restaurants are. The staffs were very friendly.

Friends

8/10

Excellent

08 May 2019

Patrick

Generally Near to many eating places at Ikebukuro. Distance to Ikebukuro Station is pretty ok. Generally Nice stay for me.

Leisure Friends

6/10

Pleasant

22 Dec 2018

M

not as clean but the stuff in the hotel was polite

4/10

Poor

20 Oct 2018

Brent

Good location but run down

Firstly the hotel is in a good location in Ikebukuro. Unfortunately that’s the only positive.

Rooms are very run down with marks & dents & stains all over the walls. Really needs to be patched & painted.

My TV & wifi didn’t work. It took a number of calls & visits to the front desk to get it sorted.

Rooms are the standard small business style you find in Tokyo.

While I good price I think you can find a much better & better condition hotel to stay at for a few more dollars

8/10

Excellent

25 Sep 2018

Verified traveler

The staff is helpful and friendly. The hotel is located at the centre of Ikebukuro. We can walk to the train and metro station. There are many shops and restaurants nearby. I have a nice time staying at this hotel. It is comfortable and cozy enough.

4/10

Poor

26 Jul 2018

Verified traveler

Tiny room, great service, terrible location

Pros: The hotel was very clean and the staff had decent English language skills and were super polite, diligent, helpful, etc.

Cons: The room was tiny, even by Tokyo hotel standards. I'm just barely under 6 ft tall (1.83 m) and in shoes, my head almost scraped the door frames and I hurt myself getting from bed to bathroom more than once. Also, inside the bathroom would have felt an airplane restroom if not for the shower. The hotel is in a terrible location- A hike from the nearest train station and just outside of a fairly sketchy part of Ikebukero where it's easy to get turned around and lost if you don't know the area. There are some useful restaurants and stores nearby but the neighboorhood also has also quite a few love hotels and girl bars and everything that comes with that. Also, the hotel listed massage among the amenities but when I got there, there was just a small placard ad for an outcall massage service placed next to the bed. Given the nature of the neighborhood, I did not partake.

10/10

Exceptional

20 Jul 2018

Gene

Cozy little hotel about 10 min walk from Ikebukuro Station. It’s off a main road so easy to find. Small and not ostentatious, just right for a place to sleep after activities. 3 convenience stores (Lawson’s, Family Mart, and 7-Eleven) within walking distance.

8/10

Excellent

19 May 2018

Charlie

Nice hotel within walking distance of Ikebukuro train station. Lot's of good restaurants and shopping destinations nearby.

10/10

Exceptional

08 Apr 2018

Beverly

Great value

The staff that is hotel was so nice even if we couldn’t communicate in English. The location is .3 miles from Ikebukuro West Station. (About 4 & 1/2 bloocks) the only problem was the washer didn’t drain and I had to dry the clothes for a very long time. This hotel is very close to 7/11 and many eating places.

6/10

Pleasant

10 Jan 2018

Juan

Hotel space is very small space. However the staff was very friendly and kind.

8/10

Excellent

01 Jan 2018

Verified traveler

Great location and nice room size

Everything was wonderful, my only complaint is that it gets cold in the winter, which is natural for more traditional style Japanese hotels, and that the bed and pillow aren't quite up to the "European/American" standard, but again, it is a bed and not a futon, so I am happy! Would stay again.

8/10

Excellent

17 Dec 2017

Kuma

small room but convenient and clean

it takes us around 8-10 mins by walk to hotel from Ikebukuro JR Station but walkable distance and convenient to the restaurant and izakaya street. The room is clean, there's a TV, hair dryer, bathroom amenities, fridge and slipper provided so you can just walk there and spend the night without worrying whether u need to by any additional stuffs.

8/10

Excellent

18 Oct 2017

Verified traveler

value of money, good choice

acceptable distance to JR, small but tiny room.
many good restaurants nearby, convenient store and supermarket in 2 mins

8/10

Excellent

21 Jun 2017

Eric

Close to everything

The hotel is in a convenient, quiet location with easy access to shops, restaurants, department stores, supermarkets and train station. It only takes about 12 minutes to the main train station. There is laundry facilities with free detergent.

10/10

Exceptional

12 Mar 2017

Joey

Cosy hotel close to everything

The price for this hotel is well worth it. Have stayed here twice as a couple and even though the semi double bed might look small, it really is quite cosy and comfortable. The bathroom is always well-stocked and clean, although only one person can fit in it at any one time.

The hotel is located close to late night eating spots, shopping malls and Ikebukuro station which is along the Yamanote line. Super convenient! There are also lots of convenient stores located close to the hotel, the closest being Lawson which is just next to the hotel's lobby.

Hotel staffs are really efficient and friendly. Checking in and out are a breeze. They have a small cafeteria at the lobby which some guests have mentioned have a pretty good breakfast (not complimentary, though), but we haven't had the chance to try it since there are so many options close by.

All in all, a very nice little hotel for those who want to have the comforts of one at a reasonable, affordable rate. Have already booked my flight back in July at the same hotel so it is that good! Haha.

10/10

Exceptional

18 Jan 2017

Verified traveler

Clean hotel, nice staff.

Hotel was surprisingly clean and staff were very accommodating.

10/10

Exceptional

28 Nov 2016

N

nice hotel

Nice place for the money. I'd definitely stay here again. Just a good basic hotel to stay at. Biggest issue is the shortest route from the station is through a small red-light district which although not dangerous can get annoying at night - but I'm sure that's why the price is good. Also, I couldn't figure out how to cool the room so i just opened the window - however this seems to be a problem at almost all the Japanese hotels I've stayed at. And the bidet was broken - not a deal-breaker but I had to use TP like in the US.

8/10

Excellent

29 Jul 2016

Kiki

Reliable, Nice and Extremely Clean Hotel

It is a small hotel, but all staff are reliable, and the room was extremely clean. Cleaner ladies and staff are all friendly and polite. One thing I was wishing is TOWELS. Both Bath Towel and Face Towel are too too too thin and small. Nobody like those towels for sure.

8/10

Excellent

17 Jun 2016

Jared

Little hotel great for short stays. Near ikebukuro station.

6/10

Pleasant

17 May 2016

Verified traveler

With a limited budget, the hotel is good. Not over HKD 400 per night before tax. It is quite easy to find and convenient that just a few minutes from the station.
The restroom is clean. But the room is quite dark.
The way to the hotel has quite a number of nightclubs. The staff outside were male who dressed suits. They are nice and would not disturb others. It is quite safe in a way that there is quite a number of people on the street.

10/10

Exceptional

16 May 2016

Verified traveler

cheap and good location

room is cozy , i love the size that is capable for single guy. and the distance to ikebukuro station is not so far. also there are many food shops around, too many choices to me!!!

4/10

Poor

02 Apr 2016

Andrew

Old but just functional.

Old hotel, room info card was printed at least 20 years ago, had to go to front desk to ask for Wi-Fi password. Neighbourhood has a certain questionable reputation, just get to the station and you will be OK.

8/10

Excellent

18 Feb 2016

Verified traveler

Near station

Difficult to find for the 1st visit, after that, the hotel is near West Ikeburo Station (just 5 minutes walk), nice location.

8/10

Excellent

19 Jan 2016

sharon

Good business hotel in a convenient area.

Hotel was within walking distance out west exit of Ikebukuro station. Small rooms but clean and comfortable. Convenience store next door. Great price for Tokyo.

6/10

Pleasant

15 Jan 2016

E

Location is good, fair room cleaness.

Convenient to Lawson100, FamilyMart and 7eleven. Fair distance to Metro, around 5mins walk. Surrounded by many restaurants. In overall, the location is good, but the room cleaness can be better. By the way, the room is too small for couples, we even cannot place 2 laggages on floor at the same time.

8/10

Excellent

20 Nov 2015

Verified traveler

Acceptable room bearing in mind the price. But there is no ventilation in the bathroom. The barhroom is smelly.

Family

8/10

Excellent

26 Oct 2015

Fred

Convenient for our purpose

We needed a bed for three days prior to a cruise and found this excellent for our purpose. Smelled smokey as we are non smokers but window opened for fresh air. A young receptionist was exceptionally helpful as we know no Japanese and directions he wrote for us were spot on. Good job!!

10/10

Exceptional

25 Aug 2015

Sean

Nice hotel in a great location

Hotel New Star is close 8 minute walk from the rail lines which connect pretty much anywhere. There are hundreds of places to eat around the area. The rooms are small but comfortable, but that was expected. I'd definitely stay again.

6/10

Pleasant

19 Jun 2015

Verified traveler

Not a good value place to stay in...

it is situated from the railway station around 15min walk, there is several convenient shops nearby, which is nice.

But we were disappointed with the stay here. We booked a non-smoking room, but the room we stayed with some smell in it. The facility and decoration is kinda old, the lighting is dim in the room, the bedsheet turned gery..., which make us feel uncomfortable.

Well, for the same price, we expect a better room..

Partner

6/10

Pleasant

03 May 2015

LUI

Really far from the JR station

the staff are very nice and can speak English, the toilet is not clean enough but the bed and pillow is comfortable. The location is really far from the JR station, nearly have many restaurant which closed lately

Family

6/10

Pleasant

18 Dec 2014

Verified traveler

Decent price and comfort for the location

Stayed here for one night and was reasonably happy with this choice--good price for the location (5 minute walk from Ikebukuro exit C6), relatively clean, and quiet. Only issues were the room temperature was in general a bit too hot and a bit cramped by the door given I had a large suitcase. Also, I'm not sure if it's normal but I had a friend come up to visit the room to eat a bento dinner and was told I would be charged 2000 yen for them to spend more than about 1 hour in the room. I would stay here again for the location and reasonable price but might consider other options nearby next time. One other note is that the staff seems to speak very little English but probably enough to get by if you don't know any Japanese.

10/10

Exceptional

07 Sep 2014

Phil Whittington

Good for a first night in Tokyo

Like many places in Tokyo I found it difficult to locate anything after leaving the metro station but managed to find this hotel quite by chance. The service was good, the Japanese breakfast excellent (rated by a Westerner at least) and the hotel very comfortable and situated close to the Ikebukuro railway station, which is virtually a self-contained city in itself! By Tokyo standards it is also reasonably priced.

10/10

Exceptional

12 May 2014

b.

Better than expected.

Decent room with enough supplies. I love the green tea sachets they provide!

6/10

Pleasant

23 Feb 2014

Vivian

Okay to stay at the price

Location is good, room basically okay.
Unluckily I have problem with WiFi using my apple mobile phone in the first day. But the reception is helpful and let me use a labtop from them.

8/10

Excellent

19 Dec 2013

Emilia Ko

Good choice

Nice hotel. The C/P value is high.

Family

8/10

Excellent

16 Oct 2013

PS

Value for money

Albeit a bit of a walk from the train station, I have no complaints about the hotel in general. The room is clean, comfortable and not too small. If I had to make one complaint, it would be the pillows. They are kind of flat. :P

8/10

Excellent

23 Sep 2013

Sean Proctor

Cheap and cheerful, but great value

The standard of room cleaning was very high, although the method employed did take quite some time. The reception staff were helpful and friendly. The location was very good, with nearby access to the JR station at Ikebukuro. There were lots of local 24 hour shops, so there was no danger of going hungry or running out of beer! Yes, the hotel could do with a facelift but that's nit-picking....you get what you pay for and this was very affordable. Free wi-fi was very useful (but try not to be in a room too far away from the router - the signal in my room was quite weak). The air conditioning struggled a bit but just about coped when left on at full tilt. I would certainly stay again at the New Star again, mainly down to the excellent standard of service that the staff provided.

Family

8/10

Excellent

25 Aug 2013

ZeroDS

A nice stay once again

Can't beat this hotel if you're on a budget, 2nd time staying here. Once again completely great for the money.

2/10

Poor

25 Aug 2013

Lor

Not good

I did not enjoy my stay. I requested a non-smoking room but the room and the whole place, except the front desk area, reeked of cigarette smoke. Although there was an air conditioner, it seemed to bring in cigarette smoke air too. The front desk staff were nice though. The location was okay and allowed me to do some sightseeing at Sunshine City. If you are a non-smoker or sensitive to the cigarette smell, then I do not recommend this place. I will not go back there.

6/10

Pleasant

16 Jul 2013

Verified traveler

ROOM VERY HOT EVEN TURN ON AIR CONDITIONER TO HIGH; ROOM VERY SMALL

10/10

Exceptional

03 Jul 2013

ZeroDS

Great for the price

Great place to stay. The only thing that was a downside was the wallpaper. It needs to be changed and. Other than that great hotel for the price

6/10

Pleasant

13 Jun 2013

Ari

Reasonable for students on a budget

A short walk from Ikebukuro Station, the hotel is on a main road & is easy to find despite only having a small sign outdoors. The front desk is staffed 24h, which is useful since you leave your key with them when leaving. There are no laundry services but there is a 24h coin laundry a few minutes up the street. There are also countless convenience stores within a five minute walk for all your snacking needs - as a vegetarian with very poor Japanese language skills I found it difficult to eat in restaurants, but there was plenty of delicious, cheap and surprisingly hearty food at the 7-11s, Lawsons, and FamilyMarts in the area.

My room was a standard single - as expected, there was very little space in the room not occupied by the bed or desk. They provide fresh towels, bathmats, robes and toothbrush/toothpaste/sachets of green tea each day and collect the used towels/robes as well as your trash. Since I keep odd hours (sleeping through the morning, staying up late) I took to leaving the bag and towels outside my door and they were collected while I slept. They leave the fresh ones in a bag by the door if you are not in/awake. The room is not very well lit but it's not horribly dark either. There are four electrical outlets - three on the desk and one on the bed. The control panel on the bed also allows you to control the AC and some of the lights. The room has a fridge and a hotplate with a small kettle you can use to heat up water for tea, soup, and cup noodle.

6/10

Pleasant

02 Aug 2012

Verified traveler

Ok but dissappointing staff

The hotel is old but ok. The staff was not very kind so the stay was not very enjojable. Apart from that everrything was ok.

10/10

Exceptional

29 May 2012

Verified traveler

Awesome!

Great place for it's price! Love the morning breakfast too.

6/10

Pleasant

02 Apr 2012

Allen

OK hotel, good service, good location.

Small rooms, even for Tokyo. The hotel is in need of an over all face lift. Breakfast in the hotel restaurant is well worth the 520 yen. There is easy access to a variety of food joints, and convenience stores. Ikebukuro station and malls are about a 5 minute walk from the hotel.

8/10

Excellent

01 Apr 2026

ミチコ

暖房が強すぎて部屋の中がとても蒸し暑く寝苦しかったです。エアコンの調整もどうやったらいいのかよく分かりませんでした。でもリーズナブルで立地も良いのでまた利用させていただきます。

10/10

Exceptional

16 Mar 2026

Shigeru

良かった

Self

6/10