Plaza Hotel Bishkek

Kyrgyzstan , Bishkek
BISHKEK, Togolok-Moldo, 52
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50 reviews shown

10/10

Exceptional

07 Mar 2026

David

This place was excellent the only complaint I had was that the pool and spa were not open

Self

10/10

Exceptional

26 Jan 2026

Charles Roy

I want to thank Ermek from the front desk, who went over and beyond helping me located my lost luggage from airport. My luggage arrived the 2nd day, because of his efforts

Self

2/10

Poor

19 Dec 2025

Eun Hee

They bumped our reservation without even prior notice

Cannot believe they preferred to give priority to guests whose plan were delayed and stayed another day.

Business

4/10

Poor

31 Oct 2025

Sashane

Hotel staff were very unhelpful towards those who can only speak English. The room felt musty and dated. Bedsheets were dirty, had to ask housekeeping to change sheets for me. I only stayed here cause of the location, would not recommend otherwise

Self

10/10

Exceptional

23 Sep 2025

Zbigniew

Very helpful and professional staff

Leisure

2/10

Poor

15 Sep 2025

Maria Patricia

Apparently there was an issue with the reservation system! When we arrived at the hotel, we were told that none of the rooms we had booked are available. However, on Expedia rooms were still bookable. If you have a problem with your booking system, make at least sure people do not waste their time and money in taxis getting there.

8/10

Excellent

22 Apr 2025

Ruben

No show for airport pick up

Despite requesting airport pick up on arrival. No one was there to pick me up. Very frustrating after arrival from a series of long flights

Business

8/10

Excellent

08 Dec 2024

Thor

Good hotel at good price. Would be nice if staff at restaurant spoke better english.

Leisure Self

6/10

Pleasant

27 Jul 2024

Warren

Bad Air-conditoing

This is a good location hotel. But they have to upgrade the air-conditioning system in the room. The hallway is colder than the room.

It is a old hotel need upgrade.

Partner

10/10

Exceptional

27 Jun 2024

Micah

We stayed 1 night at this hotel in May 2024. The Plaza Hotel Bishkek was a good place to stay in Bishkek. It’s directly across from a soccer stadium and also across from a major park. There are many restaurants within walking distance. City center and government buildings are all nearby.

Leisure Partner

6/10

Pleasant

20 Apr 2024

Edward

Perfectly ok and well located.

6/10

Pleasant

08 Jan 2024

Rudolph

central area with nice restaurant and clubs across the street.

No light in the hallway and I thing they recycle the days before french toast so it was rubbery. Staff barged into my room at 830 pm while I was sleeping. they have keys to all the room so I feel one hast to be safe with valuable.

good for the price.

I am sure if I got sick at the hotel or before i went there but i was miserable

Leisure Self

10/10

Exceptional

09 Oct 2023

Verified traveler

The reception is very friendly and helpful. The hotel is very nice and so are the rooms.

Business Family

6/10

Pleasant

07 Oct 2023

Ileana

Good location, a bit stuffy.

Leisure

6/10

Pleasant

04 Oct 2023

Ileana

I got an inside room with no window but did have a balcony so there was enough natural light. Room was small but bathroom was comfortable.

Leisure

4/10

Poor

27 Aug 2023

peter

It’s a bit run down with dirty carpets and dusty surface areas. One day elevator didn’t work for a bit. The lobby is shabby. the front desk staff refused to give us second room key without explaining a reason. Breakfast was listed to be free on Expedia, but turned out to be not.

Leisure Friends

8/10

Excellent

28 Jul 2023

Pavel

Good location, clean,

Leisure Self

10/10

Exceptional

11 Jun 2023

Renee

Very good option for Bishkek

Everything was quite pleasant with my stay. Room comfortable and A/C was a nice reprieve from unusually hot June weather. Overall good value.

Business Self

8/10

Excellent

11 May 2023

Altynbek

Good

4/10

Poor

03 Jul 2022

Benjamin

Air conditioner not working for 24 hours.
Dirty bathroom

Business

6/10

Pleasant

24 Mar 2022

Colleen

Room had a musty odor so we had to keep the window open. Breakfast buffet was cold and essentially empty on the 1st day even with 45-60 minutes left. On the 2nd day, we arrived at opening (early flight ) and there was enough food, but it was already stale and cold. We booked a covid test onsite for the next am and they called us at 11:15pm (woke us up) to tell us that the onsite ones arent available on sunday-how did they not know this ahead and/or why tell us so late when we booked it around 11am for the next day. Great location to walk downtown.
Staff was very friendly.

Business_and_leisure Family

10/10

Exceptional

25 Oct 2020

GrahamC

A warm welcome and although working at a reduced capacity due to the pandemic, all my needs were catered for. I would and will stay here again.

Friends_and_family Family

2/10

Poor

23 Feb 2020

Verified traveler

Overbooked and kicked us out for the first night, even when we were also hosting a meeting there as well.

Business

10/10

Exceptional

01 Dec 2019

MR A

Great value, staff, hotel, location

The hotel is very comfortable and good value. The staff are amazingly helpful, hospitable, kind: from the reception staff, to the cleaning staff, everyone is great. Excellent breakfast. Very useful to have pool, gym, sauna in basement.
Highly recommended - I will always stay here when in Bishkek

Business

10/10

Exceptional

21 Nov 2019

Verified traveler

I’m staying here as I come to Bishkek
It is a good hotel with friendly staff and location in city centre.

Business

2/10

Poor

03 Oct 2019

xavier

Beware. Your booking is NEVER confirmed here !

Terrible . You may regret yuor reservation at this hotel .

We were a group of 9 people who made a booking at this hotel in the month of June 2019 . As per the terms , the booking should have been charged for in August , but they took full payment at the time of making the booking itself . Inspite of making a booking 3 months in advance , we checked in at the hotel and were told the next morning that we would be shifted to a chines hotel because ' there were urgent repair works ' taking place in the hotel . We explained to the staff that we were going to be out all day , and they were free to enter the rooms and make repairs as required.
When we arrived from our sightseeing, we were astonished to find that our bags were packed and kept in the lobby . They actuall entered our rooms in our absence , dumped everybodys stuff into their respective bags and kept the bags in the lobby for checkout. When one person who had the key , she found other people in her room, a clear indication that the hotel had booked other guests with overbookings . we made a big noise but it was of no use.

The manager is the biggest chicken of the lot. He sent a 1 month old trainee to handle the situation whilst he stood behind the curtain and watched the show. And not a word of apology.

Nightmare

Friends

10/10

Exceptional

15 Aug 2019

GORDON

location was perfect not busy and I read enjoyed the breakfasts

Friends_and_family Family

2/10

Poor

21 Jun 2019

William

Inhospitable Liars Who Do Not Honor Reservations

I had a reservation for this hotel (through Hotels.com and used free nights to secure the reservation); however, when I arrived at the hotel, I was told that, yes, that had received my reservation, but no I could not stay there. I was told at first that I could not stay there because there was \"an important conference\" there and they needed my room. When I angrily confronted them that they had sold my room, the concierge started stuttering that no, no of course not that, um, um, um, my room was being repaired and they had no space. This hotel has the best location in Bishkek for sightseeing, which is why I reserved the hotel. They, however, put me in another hotel hell and beyond from the center of town in a terrible suburb. Hollywood could easily use that part of town for its next post-apocalyptic zombie movie and not have to change much in the neighborhood. Crumbling homes, abandoned buildings, boarded up businesses was the norm ... along with drunks passed out on the sidewalk on either side of the hotel. They claimed it was in a \"great\" part of town (a lie), that it was a \"great\" hotel (another lie), and that it was easy to access downtown (yet another lie). I found a taxi in this hell hole and he wanted the equivalent of US$ 30 to go into the center of town -- considering it costs US$ 10 from the airport (45 minutes from town), that tells one how far I was. Kyrgyzstan is known for its hospitality, this hotel is the antithesis of that and ruined my time in Bishkek.

2/10

Poor

20 Jun 2019

Neil

Not a hotel we would recommend

Easily our worst stay ever in Bishkek. Staff are not overly friendly, managers are impossible to find and small-minded in their attitudes, breakfasts items are offered slightly above room temperature, VIP rooms have noisy plumbing. There are far better offerings nearby.

Family

8/10

Excellent

05 Jun 2019

Verified traveler

Decent hotel

A decently renovated hotel situated in a nice location. Problems with WiFi connection, high quality breakfast if compared with international brand hotels, mediocre quality breakfast if compared with other local (non-international branded) hotels. The security guy was trying to establish an eye-contact every time I enter the building - reminded me about post-soviet \"bandit-culture\" from 90-ies. Very good cleaning team. Helpful personnel at the reception. Nice sauna with pretty big pool.

8/10

Excellent

26 Apr 2019

Verified traveler

The original property was changed to Discovery hotel due to problems with room.
The quality is less than original but staff is ok

Self

8/10

Excellent

04 Apr 2019

Verified traveler

Very nice people who took great care of guests and their needs

Business

8/10

Excellent

14 Oct 2018

Geaham

The last week

Spent 8 days at the end of a tough couple of weeks. The standards are if the normal high quality and the only noticeable difference was an improvement in the food perhaps they have a new chef

10/10

Exceptional

05 Sep 2018

Chewie01G

Exquisite Relaxed Opulence at Plaza Hotel Bishkek

Excellent English speaking staff committed to clients’ every need. Lovely Kyrgyzst people! Relaxed atmosphere excellent & quick room services.
Why else would the Sheikh of Dubai’s Nomad Games (entire team) book all the suites (they know excellent service & facilities-hence I missed out getting my suite with bath tub)
Incomparably low prices for great dining delicious cooking even had my 2 choices of white wines (Torrontes & Torres) for a country not religious owned for wines...
Very clean spacious & luxurious rooms!
Every comfort is catered for
And my in-house Kyrgyzst (strong & detailed Physio therapist masseur) Thai massage is better quality and accurately delivered than anywhere globally even better than in Thailand!
The moment you arrive at the entrance it is grandeur but has refreshingly bright reception spaces lots of luxurious leather seating even have an auto shoe polish!
The experience is opulence without the fuss ! GBP pound & US dollars buys a lot in Kyrgyzstan so we should all be holidaying in Bishkek! An experience I will repeat and whole heartedly recommend. (only one complaint- don’t like the Kyrgyzst Spotted Sea Bass but that’s not their fault if their fisheries are by nature not the flat sea bass variety)
A great place to have an excellent hoteling experience! Top marks!

8/10

Excellent

17 Aug 2018

Charles

Great hotel in Bishkek

The hotel is very nice for Kyrgyzstan. The staff was excellent. Friendly, professional and very helpful for any questions. The only real problem is that the A/C is not up to fighting the 100 degree summer temperatures. August may not be the best time to stay there but I will definitely be considering this hotel for my next trip.

6/10

Pleasant

26 Apr 2018

Verified traveler

fAILURE TO DELIVER

WE HAD BOOKED A JUMIOR SUITE AND PAID FOR IT BUT WHEN WE ARRIVED WE WERE TOLD IT WAS NOT AVAIABLE
WE WERE PUT IN A DREADFUL ROOM WITH NO CHAIR /NO CUPS/NO TEA ETC AND WAS NOT PARTICULARLY CLEANWE WERE PROMISED THE ROOM WE HAD BOOKED WOULD BE AVAILABLE THE NEXT MORNING SO WE RE-PACKED, READY TO MOVE THAT MORNING AND CANCELLED APPOINTMENTS.
WE WAITED BUT NOTHING HAPPENED AND EVENTUALLY, AFTER COMPLAINING AGAIAN, WE WERE GIVEN A DECENT ROOM (NOT THE ROOM WE HAD BOOKED-BUT ONE WHICH WAS FINE)
THE ROOM WAS NOT PROPERLY CLEANED EVERY DAY
IF WE WERE IN THE ROOM WHEN THE MAIS ARRIVED, WHE JUST EMPTIED THE BUCKET AND OFFERED CLEAN TOWELS

10/10

Exceptional

06 Mar 2018

Mark

Well located clean hotel

Everything was lovely. Shower stall thing was a bit weird and broken but everything else was lovely. Oh if you get a massage it’s in the basement out in the open next to the pool. Which is bizarre. But overalll lovely and reasonably priced. WiFi worked well.

8/10

Excellent

10 Feb 2018

Graham

Out of season

A bit unfair to review the hotel at this time as they are having works being carried out and I could not get the full compliment is services and facilities. The staff do their utmost to please their guests. I had booked a junior suite which was unavailable when I arrived but after a little chat, I had a free upgrade to a superior suite. There were problems with the plumbing and air con. I am sure that was only a temporary situation and I have no hesitation in saying I will be returning in a couple of months and I am sure then I will have no room for complaint.

10/10

Exceptional

05 Sep 2017

Robert

Very good but tricky for working purposes

Bedroom could have done with a table/desk I could have worked from. I use my laptop to type up meeting notes and I need this for about 3-4 hours a day. That requires a desk; 30 mins I can manage on the bed but longer than that need a proper chair and desk. Other than that; very good - lovely staff.

10/10

Exceptional

29 Aug 2017

peter

Good value, great service

I was treated well by the staff. I got early check in, late check out, great tourism advice and enjoyable breakfasts.

10/10

Exceptional

01 Aug 2017

Simon

Probably one of the best hotels in Bishkek. Unlike most other places in the country, it has great WiFi access on all floors (even the patio). Pool and sauna, comfy bed.

Partner

10/10

Exceptional

13 Jul 2017

Jamal

Very good hotel

Very nice hotel with good member of stuff and excellent manager Aliya. She was very helpful through the stay. I would definitely use the hotel again!!!

10/10

Exceptional

21 May 2017

Verified traveler

A great balance between price and quality

Overall, I had a good experience during the 3 nights I stayed at Plaza Hotel. The biggest plus was a comfortable bed. The biggest minus was slow Internet (enough just to check emails and messages).

10/10

Exceptional

25 Mar 2017

kevin

Overnight in Bishkek

This hotel is absolutely beautiful. We stayed in a junior suite and the room was huge, clean, and beautifully appointed. The only drawback was the room temperature. Because it was winter, the air conditioning was not turned on and our room never got cool enough to be really comfortable. The staff at this hotel are exceptionally nice, friendly, helpful, and efficient.. you could not ask for a better staff. Hotel is really clean and quiet, located very convenient to downtown and about 20-25 minutes from the airport. I highly recommend!!

10/10

Exceptional

21 Feb 2017

Greta

Good and comfortable stay

Very friendly staff, hotel is comfortable and very clean.

8/10

Excellent

12 Nov 2016

Enrica

Internet needs improvements

Room was super clean and staff is nice but Internet was not sufficient to work in room

10/10

Exceptional

05 Oct 2016

Alfred

All great except Wi-Fi

The Hotel and the room were very good ,the only reservation I have is the Wi-Fi ,
I stayed on the 4th floor ( every floor has its own free wi-fi ) but the signal kept dropping and regardless of which floor's wi-fi I connected to ,it just would not connect due to weak signal. The only place I had a good reception was the Restaurant on the 2nd floor.
another thing was the fact that the cleaning crew simply forgot to clean my room on one day.
Otherwise, everything was perfect and very reasonably priced , I can recommend this hotel

8/10

Excellent

30 Sep 2016

Verified traveler

Nice hotel close to center

Staff were friendly and welcoming. Reception even \"fronted\" me the money to pay for my taxi when neither the driver nor they had change for the large bank notes I got from the ATM. My room was pleasant and comfortable. I had a very early checkout--in the middle of the night to catch an early morning flight--and they offered to prepare an early breakfast or give me a \"lunchbox\" to take. I like to walk, and the location was close enough to walk to the center of the city and not need taxis.

10/10

Exceptional

25 Sep 2016

Sheena

Great business hotel in Bishkek

This is a solid bet when staying in Bishkek. Staff speaks English.

10/10

Exceptional

17 May 2016

Verified traveler

Good accessible hotel for tourists.

Great hotel. Accessible shower.