Holiday Inn Baku

Azerbaijan , Baku
Baku, Keykab Khanim Safaraliyeva 5, 5
Show on Google | Website | Map

100 reviews shown

8/10

Excellent

11 Feb 2026

Zeyad

Every thing is good

Friends_and_family Friends

10/10

Exceptional

10 Feb 2026

Vladlen

Yes.

Leisure Self

10/10

Exceptional

04 Feb 2026

Estelle

Really nice hotel clean and comfortable bed I would stay again.

Leisure Self

10/10

Exceptional

06 Nov 2025

Noel

Everything was perfect. Staff, Room etc
The reception manager was especially helpful.

Leisure Self

10/10

Exceptional

29 Oct 2025

Firuza

We enjoyed our stay, Cleanliness of room and SPA were wonderful, the staff were attentive and helpful.

Partner

10/10

Exceptional

27 Oct 2025

Liza

Location worked great for us! Very comfortable to get around!

Friends_and_family Family

8/10

Excellent

02 Aug 2025

Zeyad

The time I arrived, there where on good reaction for me from the front desk they didn’t try at least to check in the computer if there is availability or not for upgrade in the same time my friends had three rooms and they upgraded them. I don’t know why to keep in mind. This is my fifth time in the same hotel and I think it will be the last time. Thank you very much.

Friends_and_family Friends

8/10

Excellent

16 Jul 2025

Samir

Very nice place to stay with family

Business_and_leisure Family_with_children

10/10

Exceptional

26 Jun 2025

Imtiaz

Exceptional service!

Leisure Self

10/10

Exceptional

14 Jun 2025

Mironshokh

Clean rooms and helpful staff members! Would definitely stay there again!

Leisure Family

6/10

Pleasant

19 Apr 2025

Suiyash

Would have

10/10

Exceptional

13 Apr 2025

MOHAMMED

Excellent Hotel with nice staff. Very helpful and caring.

Leisure Family

10/10

Exceptional

08 Apr 2025

Salome Flores Sierra

High standards, great value for money.

Leisure Self

10/10

Exceptional

29 Dec 2024

Sevinj

Location!!!

10/10

Exceptional

24 Dec 2024

talal

excellent hotel

Leisure Friends

6/10

Pleasant

04 Nov 2024

Eyad

The pool was close

Partner

10/10

Exceptional

03 Nov 2024

Vladlen

It is ok

10/10

Exceptional

27 Aug 2024

DANIL

Very nice

Business

4/10

Poor

27 Aug 2024

Arijit

This hotel is one of the worse hotels in the IHG chain. While some staff mainly the non-managerial ones are great, but most of the staff are rude and impolite, their gestures and way they talk to patrons is not really something that reflects IHG hospitality.
Checked into the hotel with my family (family of 3) and literally was given a room that dont even have enough space to keep two baggages properly. Had to upgarde to a suite next morning for additonal $90 per night to get a decent size bed that can fit 3 since they are charging me 50 Manats extra per day for additional bed(even after charging extra for the additional guest). Even getting a suite and being a platinum elite member, have to ask every day for additional towels and plates, glassses etc.
Credits Cards dont work, bathrooms gets water logged, AC vents drips water, no supply of moisturizers, but above all the rudeness of the managerial staff adds the last straw, better be with Marriott or Hilton even though it will take $20/30 extra is a much wiser option. AVOID this hotel.

Leisure Family

10/10

Exceptional

21 Jan 2024

Ammar

Nice stay away from centre

Nice place in luxurious area, away from centre but not far.

Friends_and_family Friends

4/10

Poor

01 Jan 2024

Verified traveler

Numerous Issues Encountered During Hotel Stay

A lot of guests were smoking in a non-smoking area (elevators, corridors, rooms) without consequences from the hotel's side. Both the hotel security and I saw this but didn't act. Additionally, the smell spread throughout the entire floor. Guests were also cooking in their rooms, making my stay noisy and horrible.

Business

10/10

Exceptional

04 Nov 2023

Vladlen

Great hotel, staff and location.

Leisure

10/10

Exceptional

10 Apr 2023

Verified traveler

Excellent hotel with all facilities

The hotel was conveniently located in the centre of the city. We were upgraded to a suite and had a lovely time. The front desk staff were particularly helpful. Wifi was good. Would certainly recommend this hotel and stay here again. Thank you!

Friends_and_family Family

10/10

Exceptional

08 Aug 2022

Khaled

Very good for family

One of the best hotels in Baku , vey recommended , wish they improve the breakfast

Friends_and_family Family

10/10

Exceptional

07 Jul 2022

Elvira

Very friendly and nice staff! Great accommodation! Nice breakfast :) Enjoyed our entire stay!

10/10

Exceptional

24 May 2022

Syed A

Nice place to stay, staff is very helpful

Leisure Family

4/10

Poor

04 May 2022

lynnette

Requested toliet roll not done. Had to buy swim cap to use pool. Locked out at 11:45 checkout was noon. No robe. Sloppy service, care less attitude.

Leisure Self

10/10

Exceptional

19 Feb 2022

Terence

Best value for
Money international chain in Baku

Business_and_leisure

10/10

Exceptional

19 Feb 2022

Almohannadi

Good

Leisure Friends

8/10

Excellent

19 Feb 2022

Almohannadi

Good and safety

Leisure Friends

10/10

Exceptional

29 Dec 2021

ISMAEL

Great hotel

The Hotel was very clean and availability of hand sanitizer and masks were everywhere in lobby and on every floor near the elevators. Staff all hours were very friendly and helpful. Breakfast was Ok with a variety of choices including fresh made omelets! breakfast staff was very attentive and helpful. location is Ok not near many active venues or restaurants but a quick cheap can ride.

Business

10/10

Exceptional

31 Oct 2021

Vladlen

Great location, beautiful hotel, friendly and respectful management and staff.

Business_and_leisure Self

8/10

Excellent

23 Sep 2021

Chen

Nice hotel & good location

We was 2 nights . They have there nice service and breakfast . The front desk team very helpful and they know how to give professional services. We will be happy to come back holiday in Baku. .

Friends_and_family Family

10/10

Exceptional

07 Aug 2021

Nikolay

Perfect

I choose this hotel every time I’m in town for the excellency in everything: exceptional and friendly staff, breakfast, gym and perfect location.

Business

10/10

Exceptional

22 Nov 2020

Verified traveler

Nice and spacious room. Most comfortable bed ever!

Business

6/10

Pleasant

04 Sep 2020

Fazil

Great hotel but not great welcoming

Reception was asking weird questions if we have marriage certificate abd also had to wait since hotels.com reservation was not in their system. No smile from staff and weird questions, and face expression “no welcome”. Hospitality of staff needs to be improved. Being a gold member does not mean anything to them :)

Partner

10/10

Exceptional

20 Jan 2020

ilan

great hotel

one of the best hotels that i ever been in. i do not understund why this hotel have only 4 star and not 5 stars. every thing was perfect. form the staff and the size of the room and the cleanes. next time i will not think twice...

Friends_and_family Friends

2/10

Poor

09 Jan 2020

KHALDOUN

Zero star hotel

This hotel doesn't deserve any single star for their poor service and staff attitude

Friends_and_family Family

10/10

Exceptional

09 Jan 2020

Abdullah

g stay

amazing

Friends_and_family Friends

10/10

Exceptional

08 Jan 2020

Verified traveler

Great experience

We stayed at Holiday Inn Baku with the family and had two rooms. The rooms were spacious and clean. The breakfast buffet was excellent and the staff was very friendly and courteous. Excellent facilities as well: gym and pool. Will certainly visit again.

Friends_and_family Family

8/10

Excellent

06 Jan 2020

Ayoob

Clean is not good

Friends_and_family Friends

10/10

Exceptional

17 Nov 2019

Verified traveler

Convenient location. Staff were extremely helpful.

Leisure Partner

10/10

Exceptional

12 Nov 2019

Michael

Stellar!

This is a spectacular Holiday Inn! From conference facilities to food and view.

Business

10/10

Exceptional

06 Nov 2019

Abeer

Friendly staff and warm welcome, I got upgraded due a next room category available. Free wifi and close to city center. Highly recommended to stay in.

Leisure Friends

10/10

Exceptional

04 Oct 2019

Kiyamo

Great highly recommend tilo stay in shopping center close by.

Business_and_leisure

10/10

Exceptional

05 Sep 2019

Michael

The location is excellent. The gym is better than most hotel gyms. The staff are unusually helpful and attentive.

Business Self

4/10

Poor

30 Aug 2019

It takes at least 3 times requesting things to get them done.
Our booking was for a non-smoking double bed. We were given a smoking floor twin bed. They said they will combine the beds; but took ages until I requested one of the nearby housekeeping staff to do it for me.
They also promised to look for a room with a bath tub but did not receive any reply from them.
I called at least 3 times before they got me a baby bed.
I called and requested in personal the house keeping to empty the room bar for me but was not done.

Honestly terrible guest service for a holiday-inn.

Leisure Family_with_children

10/10

Exceptional

26 Aug 2019

Kiran

Great stay, good location

Great locality, nice hotel. No negative surprises.

8/10

Excellent

14 Aug 2019

Verified traveler

There was some problems with air conditioning system. And it was a door to a next room, which does’t isolate sounds from it.

6/10

Pleasant

14 Jun 2019

Verified traveler

The hotel is generally fine, but they are charging 40 Manats for the guests if you have a visitor.

Leisure Self

10/10

Exceptional

01 Jun 2019

Verified traveler

ExcellentExcellentExcellentExcellentExcellentExcellent

10/10

Exceptional

12 May 2019

Paul

Wonderful hotel, good location and great service. The breakfast buffet on the 18th floor is awesome. One of the best hotels in Baku. Highly recommended.

Leisure

10/10

Exceptional

08 May 2019

Verified traveler

Everything was good. Location is good, rooms are big and clean

Business Self

10/10

Exceptional

14 Apr 2019

Verified traveler

Big room, nice restaurant on the top floor, modern and stylish

Business Self

8/10

Excellent

12 Apr 2019

Maskati

Good location , housekeeping needs improvement

Good location. Housekeeping staff not efficient or friendly.. they should learn little better English

Partner

6/10

Pleasant

05 Apr 2019

Gigi

Room was big, lovely view, comfy bed, wide window hence it was nice and bright. Bathroom was a good size, Don’t expect fancy smelling shampoo etc basic mini bottles but no lotion. Breakfast was a big buffet, staff at the restaurant was very nice and professional. Food at the hotel was not good. I ordered room service for two nights and the third ate at the restaurant, only one other customer was there which should have given me a clue about the quality of the food. I had a great massage though, best massage I had in ages.

Business

2/10

Poor

25 Mar 2019

Salem

I booked as one person but it was mentioned during the process of booking that this will have breakfast for 2 , when my friend went to have the breakfast they asked him to pay and he paid for 4 times during his stay it’s not fair

Friends

8/10

Excellent

15 Feb 2019

Verified traveler

Mattress Too Soft

Bed mattresses could be little firmer as it gave me back aches in the morning. Due to this I had disturbed sleep as well.

10/10

Exceptional

17 Jan 2019

Muhammad Ahsan

Lovely

It was amazing like it should be with Holiday Inn. Food People Hospitality Humbleness everything was beyond amazing.

Partner

6/10

Pleasant

20 Dec 2018

dilip

The hotel could not provide simple request to add ginger to make honey and ginger tea.

On check out the staff was very unfriendly and inhospitable.

Makes me think do they really want me and my team back there in the future. Baku has plenty of hotels to choose from.

10/10

Exceptional

18 Nov 2018

Nice hotel, with excellent service. Good location. We enjoyed our stay. I fully recommend this hotel.

Leisure Family

10/10

Exceptional

26 Oct 2018

James

New Hotel - Very Amiable Staff

Staff were very accommodating with my early check in and offered a late check out without me having to ask. I generally found everyone - from cleaners to manager - very pleasant to interact with....

10/10

Exceptional

31 Aug 2018

WAQAS

Awesome experience

Awesome location right in the middle of the city.. staff were very welcoming. I recommend this hotel for business or leisure trips.

10/10

Exceptional

10 Jun 2018

Steve

BMX world champs accommodation

We chose holiday inn as our accommodation as we were attending the bmx world championship a great choice being in the heart of the city, staff were very helpful and freindly, had an great choice at breakfast and again waiting staff were helpful and friendly
Overall a great place to stay

Family

10/10

Exceptional

26 May 2018

Rishi

Holiday Inn Baku

I stay at this hotel every time I visit Baku and always have a pleasurable experience. Staff are courteous and professional and what impressed me the most was that my requests for late check out and room preference was instantly granted; something unusual at other top hotels in Baku where the staff always have an excuse for not fulfilling special requests.
Hotel is not your typical HolidayInn in other European cities- this is a modern, top end property with very good facilities and comfortable rooms. Location is simply perfect- at the heart of Baku city centre and very close to Port Baku where you can find plenty of great restaurants and bars, and a high end shopping mall. Overall a perfect stay and will return in September!

8/10

Excellent

09 Mar 2018

STEPHEN

A modern, comfortable, well-styled, spacious (rooms and public areas) and practical hotel (in which everything works as it should)! The friendly and helpful staff are a real asset to the hotel. Great breakfasts - excellent choice, and service by the staff - on the top (18th) floor with views. A pity that building works are partly interrupting the sea views, but I wouldn't let this put you off. Its definitely a good place to stay!

10/10

Exceptional

16 Jan 2018

Marius

Plesant stay

Nice ,clean , good breakfast and internet connection

8/10

Excellent

22 Nov 2017

Tolgay

Changed my deal and redeem my one more night

I stayed one more night but they charged more az which more than hotels.com deal

8/10

Excellent

12 Oct 2017

khierya

Nice hotel, friendly staff

Very clean and nice hotel. A bit far from the center. Taxi only cost 5/- to the center. Nice breakfast with variety of food. Excellent staff, very friendly and accommodating.

The only issue is their twin beds are very small

4/10

Poor

16 Sep 2017

Verified traveler

AC wasnt working properly, they didnt clean my room.

10/10

Exceptional

08 Aug 2017

Maha

A hotel like home!

It was an excellent choice! The location of the hotel was amazing! The staff were incredibly helpful and welcoming with a big smile. We felt at home! The staff at the Marina restsurant are awesome! We will definitely stay there if we go to Baku again.

Partner

8/10

Excellent

30 May 2017

Marina

Nice hotel close to Boulevard.

Nice hotel. Excellent breakfast buffet. Will recommend to my friends.

6/10

Pleasant

09 Apr 2017

amel

will not return back to it

the staff was unhelpful , we ask for extra blanket but they don't have !! , also when we check in the reception the reception girl refuse to give us 2 cards for each room , she tell us you have too much rooms and we have a limit cards !!!

Family

8/10

Excellent

12 Dec 2016

ABDULLA

its ok

Family

8/10

Excellent

21 Oct 2016

Martijn

Relaxing and clean hotel

The hotel is a very good choice price/quality wise. It makes you feel relax when you enter the hotel. The service at the reception was very friendly and helpfull. The restaurant was not what I expected, which was the only thing what lowered the rating. But the hotel is close to the old city, where you can find a lot of restaurants.

10/10

Exceptional

09 Oct 2016

Verified traveler

great hotel @ good price

clean, specious, good location, value for money

10/10

Exceptional

30 Jul 2016

Khalil

Love it

I really loved it

Family

8/10

Excellent

10 Jul 2016

Luay

Good hotel

We were a group of 35 people with children
The front desk people are very polite and attentive and answered all our questions and requests in a professional manner
The rooms were spacious and nothing negative about them except the fact that although the wifi was free it didn't work well in certain parts of the room

Family

8/10

Excellent

10 Jun 2016

Ioseb

Comfortable and pleasant stay

The hotel itself is in modern style with good quality rooms, perfect Internet and normal spa facilities (however it food be better if the indoor pool was on a higher floor with a view on the city).
The service of the hotel is very good, beginning from check in ending with check out (Staff meets you friendly, is supportive and fast, so the both check in and out were pretty fast without any annoyance). In room dining was also good, it was brought exactly on time and the food was tasty.
The location of the hotel is also good it takes, by walking, approximatively 10 minutes to get to the Boulevard and half an hour to old Baku (one of the main sightseeings).
The only minus which I can indicate it the air conditioner. It was either cold or hot, but it was not very annoying so we did not ask to rectify the problem (and maybe it would be possible to.... ).

Anyway to summarize I would suggest this hotel because it provides good value for money.

Partner

6/10

Pleasant

13 May 2016

Michael

Reasonable value business hotel

I stayed at holiday inn Baku for first time

Clean and tidy room as you would expect , I was upgraded to a sea view room , which was very comfortable.

A few minor issues such as
• the mini bar was like warm and not well stocked.

•Poor /limited selection of English TV Chanel's available.

On. The plus side the Staff were friendly and efficient

10/10

Exceptional

11 May 2016

Claude A.

Great Baku choice

This is an excellent hotel choice. Near the boardwalk, the amusement park, other lovely parks as well as a short colorful walk to the old city. Close to shopping centers, and to a number of good restaurants. Breakfast was great. The view from the breakfast room on the 18 th floor is super. A great stay for the money.

10/10

Exceptional

19 Apr 2016

Verified traveler

Good hotel in the nice area

Hotel rooms are spacious and comfortable, staff is professional and attentive. Located in the nice area, close to sea and shopping malls.

8/10

Excellent

14 Nov 2015

Ganesan

Good Business Hotel

Relatively brand new hotel. Nice furnishings. Nice neighborhood. Close to Fountain plaza area and Old City area - about 5 minutes by taxi. Wifi is free but slow and sometimes intermittent. The lobby bar is nice but is almost always empty. 18th floor restaurant for breakfast has very nice views.

8/10

Excellent

29 Sep 2015

Hosein

Trip to Baku

stayed in this hotel for 3 nights to visit old city.
Good comfortable hotel but I had booked first night for a seeview room but the view was blocked by construction work on another hotel.
So for the next 2 nights changed to city view at lower price.
Hotel is a bit out of way to visit old city but I did not mind a bit of walk, otherwise taxis charge 5 dollar.Breakfast was standard European style

6/10

Pleasant

24 Jun 2015

Robert

Basic

Pretty basic. Definitely not more than 3 stars.

10/10

Exceptional

22 Jan 2026

Ulas

Temiz oda, yardımcı personel, sessiz oda koşulları.

10/10

Exceptional

10 Jan 2026

Ayse

Otel konumu cok guzeldi. Ilk gecede isitma ile sorunumuz oldu ertesi gun bildirdigimizde cok hizli sekilde yardimci oldular. Temizlik super yataklarda cift alez var. Kahvaltiyi ucretli olarak otelde satin aldim. Kahvalti bolumunde Elvan beye misafirperverligi icin cok tesekkur ederiz. Odaya yemek soyledik ve lezzetliydi. Fiyat biraz pahaliydi. Aksam yemegide olmasini isterdim otelde. Genel olarak otelin temizligi duzeni konumu cok guzel oldukca tatmin edici.

Friends_and_family Family

10/10

Exceptional

10 Jan 2026

Mehmet Hakan

Herşey güzeldi

Friends_and_family Friends

8/10

Excellent

07 Jan 2026

Ermanno

camera pulita e sempre in ordine, moquet sporca in alcuni punti. Colazione sufficiente ma varietà frutta scarsa.

Business

8/10

Excellent

15 Dec 2025

HILAL

Oda temizliği ve çalışanların nezaketi gayet iyiydi. Sadece bu konaklamamda yataklar daha önceki konaklamalarıma göre rahatsız fazla yumuşak geldi.

Teşekkürler , iyi günler

Business

10/10

Exceptional

14 Dec 2025

Muhammet Fatih

The room was clean but the neighbour room was loud and disturbing

Partner

8/10

Excellent

09 Dec 2025

Hüseyin

Oda temizdi

Friends_and_family Friends

10/10

Exceptional

02 Dec 2025

Osamu

特段問題の無い全てが揃ったホテル。

Business Self

10/10

Exceptional

22 Nov 2025

Azuma

部屋が広くシンプルで、清掃も行き届いていて快適でした。また、立地も良いので動きやすいです。
ビジネスセンターを使って数名で会議もでき、ビジネスにおいても便利でした。

Business_and_leisure Self

2/10

Poor

11 Nov 2025

ismail

Çalışanlar çok ilgisiz ve en kötüsü
Rahat bir şekilde akşam yemeği yiyemedik çünkü bize bir limit vermişler onu geçersek ilave para ödedik

Business

8/10

Excellent

07 Nov 2025

patrick

Emplacement idéal.

Business

10/10

Exceptional

30 Oct 2025

Tonguç S.

Partner

6/10

Pleasant

09 Oct 2025

Mustafa Cihat

Beğenmedim

Friends_and_family Friends

10/10

Exceptional

29 Sep 2025

Abdullah

Çok zevkli ve iyi tatil kaliteli çalışanlar

Friends_and_family Family

8/10

Excellent

23 May 2025

Serdiç

Kahvaltı iyi değil

Otelin konumu çok iyi. Yürüme mesafesinde 2 AVM var. Yürüyerek Nizami sokağına gidebilirsiniz. Odalar geniş ve bakımlı. Bu otelin en kötü yanı kahvaltıda belli oluyor. Açık büfe alanı çok küçük insanlar birbirine çarpıyor. Bizim konakladığımız sırada 2 Grup hintli vardı. Ayakta elleriyle yiyorlar. Zaten son gün otelde kahvaltı yapmayı bıraktık....

Friends_and_family Friends