Name: Baymont By Wyndham Crossville
Address: 131 Huddle Road, Crossville, 38571, US

10/10

Exceptional

23 Jul 2026

Erik

It is a good stop for traveling. Staff was helpful and friendly.

6/10

Pleasant

16 Jul 2026

Todd

Breakfast was empty 1/2 hour before end

2/10

Poor

15 Jul 2026

Alicia

We were disappointed in the cleanliness of the place. The bathroom was pretty dirty, the smell was moldy when we walked into the room. Even the carpet was a little wet in our room.

Family_with_children

10/10

Exceptional

12 Jul 2026

Matthew

Nice room and staff. Only improvement was minor Maintenece - shower curtain rod coming off wall

Partner

2/10

Poor

10 Jul 2026

Michael

This is obviously a remodeled older hotel. The problem is their equipment has not been updated. No AC was left on in room when we arrived and it’s in the 90’s here. Unit could not keep up. They had portable type air cleaner/fan but it didn’t help. That told us they are aware how hot that room is..We left after a few hours…

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

Rodney

I’ve spent the last months in many different hotels, motels, inns. It was only I walked into this location that I truly felt at home. If plans change I will be back

Partner

10/10

Exceptional

28 Jun 2026

Stacy

Will stay again

Partner

8/10

Excellent

24 Jun 2026

Lila

This hotel looks a little rough from its location, but it is not that bad. It's an older hotel but has most of the amenities that you would expect from any other hotel.
I didn't stay for breakfast, but it looked like it would be palatable.
I thought the price online was different than what was charged, so make sure to print your price listed after making the reservation prior to leaving.

Self

10/10

Exceptional

21 Jun 2026

George

Very nice and clean hotel. The rooms were very nice and comfortable and well kept. The continental breakfast was very tasteful. Would stay there again.

Friends_and_family Family

6/10

Pleasant

18 Jun 2026

Daryl

The room was okay but I made reservations for six rooms and was told I would get a refund if I don't use them all. I only used five but they told me they can't give me a refund

Friends_and_family Family

6/10

Pleasant

15 Jun 2026

LuAnn

This property needs renovation. Not as clean as I would have expected. The hotel and grounds need some updating and then, they would be centrally located for attractions and families. The room was cool and dark and surprisingly quiet for being as close to the freeway as it is.

Friends_and_family Family

8/10

Excellent

09 Jun 2026

Loretta

I would stay again. Management nice

Partner

10/10

Exceptional

25 May 2026

Emily

Very clean and tidy

10/10

Exceptional

24 May 2026

Brian

Wonderful experience all the way around on ALL fronts!

Highly recommend!!

Brian Montgomery

8/10

Excellent

24 May 2026

Joyce

This hotel is dated and could use a freshening up. Our room was clean and comfortable.
Breakfast was included but needed some fruit.

6/10

Pleasant

17 May 2026

Bonnie

The breakfast was fine. the staff were nice. The only problem was that the pool was very, very cold and I could not swim which was the reason I stayed there.

Self

10/10

Exceptional

17 May 2026

TRACY

The hotel is very clean. The staff and management are very friendly and helpful…AMAZING!
It is very quiet. The amenities were great.
More people should stay here!!!

Pet

4/10

Poor

14 May 2026

Holly

When I did my reservation I asked for king size bed and when I got there they gave us two queens and the pool was not heated

Partner

2/10

Poor

12 May 2026

Marcia

Hotel lobby was very tacky with many, many fake flower arrangements everywhere. Breakfast was very basic and the same every day (3 nights). Hotel needs major upgrade and was not maintained. Bathroom floor was scary. Holes in shower where grab bar used to be. Stains all over sink counter. Sheets and pillowcases were wrinkled. Room was not cleaned in the 3 days we were there. Staff never at front desk - always had to call them. Pool stairs were broken and roped off - pool and hottub looked suspect so we were AFRAID to use them.

Friends_and_family Family

4/10

Poor

11 May 2026

Angela

The Bed was comfortable.
The breakfast bar was not as good as expected
. The waffle batter was runny so the waffles were not right. The gravy was extremely runny as well.

Partner

10/10

Exceptional

11 May 2026

Robert

Everything we hoped for was there. Coffee maker, refrigerator, and microwave. Property easy access from interstate.

Friends_and_family Family

8/10

Excellent

10 May 2026

LYNNE

Very nice for the price. Good breakfast, I didn't use the pool but others were taking advantage of it. The dog/pet are was very nice, large, able to walk the dog around the mowed field.

6/10

Pleasant

10 May 2026

Kelly M

Clean room, friendly staff

Family_with_children

10/10

Exceptional

09 May 2026

Melanie

The breakfast was excellent! Good quality hot and fresh!

Partner

2/10

Poor

08 May 2026

Brian

Arrived at the hotel around 7pm, no one at the counter. Waited 5 minutes with another guest before someone showed at the desk to check us in. Lobby was a mess, covid and social distancing stickers and papers everywhere....its like they are still trapped in 2021. Was really looking forward to the Jacuzzi....the only reason I booked this hotel. Walked over to the pool area while waiting for the lobby attendant....pool ladder had caution tape all over it, Jacuzzi was about the size of a bath tub. I didn't get any farther, didn't bother to check in even though the room was non refundable. My loss, but would have rather had a good nights sleep.

Self

2/10

Poor

06 May 2026

Ryan

Will not use again hotels.com has poor customer service

Self

2/10

Poor

05 May 2026

Joseph C

The check-in was terrible because I was taken to the hospital with a UTI the morning we were to travel and check in later that day. There was no check-in. My wife called the motel to let them know and asked for a refund. The clerk said we would have to contact Expedia for that. We could not get wi-fi service in the hospital with our cell phone to email. I would like to request a refund or a voucher for future travel. Hope this gets to someone who cares.

4/10

Poor

03 May 2026

Alexia

The sheets/blankets weren’t clean. We had to go to Walmart to get blankets. The bathroom surprisingly was the cleanest place in the whole room. There was a weird wet spot in the floor, I think it was from the fridge as it was unplugged and cut off when we arrived. The containers that the breakfast snacks were in were not clean, hot tub was literally a tub w/ hot water, no jets no nothing & needed cleaning. Ceilings looked like they were gonna fall out. Def could’ve been a better and cleaner experience especially for what we paid for the weekend. They had so many rules also- including telling us we couldn’t take anything from the breakfast area to our room which I thought was weird. The guy manager was good but besides that, that’s the only good thing out of the weekend. Wouldn’t stay again.

Family_with_children

8/10

Excellent

02 May 2026

Amy

Room was clean. Staff was nice. Breakfast was good. For the price, it had everything we needed.

Partner

4/10

Poor

26 Apr 2026

Richard

Bed was nice. Upon arrival Sheets were very wrinkly so felt like they’d been slept in. Bathroom floor felt unclean because of its age. Would NOT get in hot tub or pool for anything!! - only carpet and comforter felt updated. Everything else felt old and in need of some TLC. Breakfast ok.

Family

8/10

Excellent

26 Apr 2026

Alicia

Overall a little dated, but very friendly staff and kids enjoyed the pool

Family_with_children

8/10

Excellent

25 Apr 2026

Janice

Hot tub only had one working jet, breakfast was good, room was nice and bed comfortable.

10/10

Exceptional

23 Apr 2026

Michael

Nice staff. Large room.

Self

4/10

Poor

20 Apr 2026

Randall

Maybe they were renovating but place did not seem done. Really skimpy on breakfast selection and quantity

Partner

6/10

Pleasant

20 Apr 2026

Janah

Served its purpose, nothing special.

Partner

6/10

Pleasant

19 Apr 2026

Allison

Hair dryer didn't work, wifi did work for several hours

Self

2/10

Poor

11 Apr 2026

DON

My stay here was absolutely awful. I specifically requested a first-floor room when making my reservation, but upon arrival I was placed on the third floor. I was told there were no first-floor rooms available, despite the parking lot being nearly empty.

During my five-day stay (Monday through Friday), I received no housekeeping or room service at all. On top of that, the air conditioning in the room did not work properly the entire time, which made the stay extremely uncomfortable.

To make matters worse, on the final day, the TV stopped working completely due to what appeared to be a cable or internet outage—so no television either.

For the price paid, this was completely unacceptable. The breakfast was also very disappointing—exact same low-quality options every day: turkey patties, artificial eggs, and waffles.

Overall, this was not even close to a good hotel experience. There are far better places to stay. I would not return.

Business

4/10

Poor

10 Apr 2026

George

The entire place needs to be refurbished. It looked like it was once a nice place. Will not be returning

Partner

10/10

Exceptional

10 Apr 2026

Jason

The breakfast was one of the better breakfasts I've had from motels while on the road and i stay at MANY. Everything was really clean. I have to come back to the area off and on for the next few months and i will be staying here again. The entire experience here is what you want when you're tired from being on the road. 5 stars

8/10

Excellent

05 Apr 2026

faith

Good

Partner

4/10

Poor

30 Mar 2026

Kim

There was beard trimming on the bathroom sink when we checked in

8/10

Excellent

30 Mar 2026

Misty

Breakfast was ok. Rooms where clean and staff was great.

Partner

8/10

Excellent

27 Mar 2026

kim

room was clean and staff was friendly. Hot tub was being worked on

Partner

10/10

Exceptional

26 Mar 2026

DEVINDER

Good

10/10

Exceptional

26 Mar 2026

Tabatha

Front desk was great and the cleaning staff I met the first day was amazing I absolutely loved her. Hope she gets a raise

Family_with_children

2/10

Poor

25 Mar 2026

Emily

The owner/manager lied over charged me extra money for a cleaning fee even though I made sure everything was cleaned up. Even talked to the housekeeper about the 3 trash bags (theirs) that I had by the door. He made us pay for a service animal and I was in town visiting with my family and he would only let them come see us if we paid $20 per person. He said if it was a person I had to pay when I asked if newborn babies are included. When I was there I also overheard another man coming in because he was charged an extra $1000 because of damages he swears he didn’t do and I believe him after this. Never again will we stay there and neither will my family and friends. Just please be careful when staying at this hotel!

Friends_and_family Family

2/10

Poor

20 Mar 2026

Jerry

No it was awfully dirty. Staff was nowhere to be found . Reservation was for a king bed got a queen bed. Because we booked it in hotel .com no discount..

Partner

4/10

Poor

15 Mar 2026

Travis

Air and parking ok

Business

6/10

Pleasant

25 Feb 2026

Brian

staff was very friendly but we booked a King bed and we were given a Queen bed that was disappointing.

Partner

6/10

Pleasant

21 Feb 2026

juanita

The hotel is old and is in need of repairs but more cosmetic things than anything. Also if you want to go to the pool or the hot tub you have to ask so they can turn on the lights because they don't leave them on all the time. It was advertised as nothing like their breakfast buffet in the area. That's probably true because it really wasn't a breakfast buffet. They had two juices and they were out of orange. They had pre-made little egg things with sausage, patties and biscuits that looked not new or fresh.. they had little mini chocolate donuts that you had to fight to get in the display case because they were put in backwards and I guess that's enough for now. The man that took our reservations was very kind and personable.

Friends

2/10

Poor

16 Jan 2026

Amy

Internet was spotty! There was food in the refrigerator from the previous people! So not clean! Smelled of chlorine so bad and I was all the way down the hallway on the first floor. The person that checked me in I assume the owner or manager wanted my credit card that I used when I paid on Expedia and should not have been charged from them at all but wanted it so I gave it and then told me that it would be a $20 per person per day charge for my goddaughter to go swimming and that is the only reason that I got the room in the first place and if I would have known I would have added her to my registration because she's a child and it wouldn't have cost me anymore but he went and charged my card without advising me and that really ticked me off! So please read the Google reviews and all the reviews for this place it is not a great place to stay the beds were awful and made my husband's back hurts so bad the whole time we were there! The breakfast was not great and everything seemed to be watered down and not tasteful! I would not recommend this place to anyone!!!!

Leisure Partner

2/10

Poor

11 Jan 2026

Ollie

The staff man tried to charge my card twice before I had got to the hotel when I had specially put on my app that I'd pay for it when I got to the hotel so when I had arrived he said it declined twice & I had said ya because I was using a different card. That's so unprofessional. & To have each guest pay $20 a person to swim is so ridiculous. The pool rooms ceiling is leaking every where which creates mold & my room was on the 3rd floor with a humidifier so that means mold was in the room & my son woke up sick. Very horrible stay & workers. They seem to just want to scam people instead of making their hotel a great place for people to stay at & want to come back.

Family

10/10

Exceptional

19 Dec 2025

James

The staff was very helpful

2/10

Poor

15 Dec 2025

JEAN

The room was not a handicap as requested, it was not as pictured, it was not real clean and the pillowcases were wrinkled. If I were you I would no longer do business with them.

2/10

Poor

01 Dec 2025

Dalton

Room and amenities the entire place was in horrible shape. I could have spent less money and gotten a nicer room at motel 6 I chose this hotel based on pictures we stayed at motel 6 on previous stays which throughout the country they’re just not that great but I opted for baymont this time thinking it would be much better I’d never been to one. I will probably never go to one again the owners/managers should be ashamed.

10/10

Exceptional

26 Nov 2025

ronald

Very nice. We enjoyed our stay

Friends_and_family Family

10/10

Exceptional

18 Nov 2025

Jillian

Very clean rooms, pool/hot tub area. Smelled clean as well. Breakfast was very good. Had the biscuits and gravy, sausage and egg. Very full, even close to end time! VERY friendly staff. Woman who checked me in was the absolute sweetest and had such a beautiful smile and laugh. Very personable. I’m local and will definitely stay again!

Leisure Partner

4/10

Poor

16 Nov 2025

Michelle

The rooms were meh & kind of slapped together and didn’t have the best appearance or maintenance. The drain for the tub was in 2 pieces and didn’t work together well.

Leisure Family_with_children

2/10

Poor

06 Nov 2025

Scott

Rooms were grossly dirty. At check in, we waited for 10 minutes while we could hear and see the couple in the room and couldn’t be bothered to check us in.

Business Friends

10/10

Exceptional

30 Oct 2025

Elizabeth

It was really good overall. The shampoo was empty so they gave us travel size ones to use. The pool and hot tub were great. The room was comfortable and clean.

Friends_and_family Family

2/10

Poor

26 Oct 2025

Jared

This place was absolutely disgusting. Once we arrived, we were advised the elevators were broken and we had to drag our luggage up three flights upstairs only to find, blood on the comforters and the sheets. As soon as I lifted the pillow up, there was a bug that ran from underneath the pillow there were bugs on the walls. There was brown stuff on the walls that appeared to be feces, there’s what appeared to be black mold in on the walls. We went down to till the clerk, he said the rooms were just cleaned and we don’t have anything like that here and refused to refund our money. They charged my card twice. This place is a terrible hotel and I will be contacting the better business bureau. This place needs to be condemned.

8/10

Excellent

24 Oct 2025

Heather

It was fine for a quick overnight stay but not somewhere I would stay for any length of time.

Leisure Family

2/10

Poor

18 Oct 2025

Abbey

Hotel is decorated

Business

8/10

Excellent

13 Oct 2025

Julie

Nice seating areas in lobby

8/10

Excellent

12 Oct 2025

Ashley

It wasn’t the worst place I’ve ever stayed but it’s up there. I definitely paid too much for this place compared to other hotels that are much nicer.
Elevator was broke.
Breakfast was okay. Cereal was stale. The waffle maker saved the day. There was also, sausage, egg patties, bagels, toast and mini chocolate covered donuts.
Beds and linens looked dirty and not very comfortable. I had to ask for the shampoo bottle to be refilled because it was empty.
There is an ice maker that actually works and is free!
All in all— not terrible but not great.

Leisure Family

6/10

Pleasant

10 Oct 2025

Thomas

The property is in need of a complete refresh. Management has addressed the issue of humidity in the rooms with in-room dehumidifiers (which is great), but really needs to renovate the rooms, and replace the furnishings.

Leisure Pet

4/10

Poor

10 Oct 2025

eumi

Do not stay here! I don't normally leave reviews, but I feel like I have to for this one. The room we stayed in was not clean: used towels and soap left behind, carpet felt disgusting and smelled, bathtub was dirty. Breakfast was very basic and not replenished in a timely manner. The gym was unusable. The new owner was not very friendly and probably isn't familiar with the hospitality industry. This place needs to be renovated. Totally not worth what I paid for. There are other options nearby.

Leisure Pet

10/10

Exceptional

06 Oct 2025

Sergio

Plenty of parking plus a swimming pool

Friends_and_family Friends

8/10

Excellent

02 Oct 2025

Gregory

Fine

Business

4/10

Poor

28 Sep 2025

paul

Not impressed

Ok to stay one night but needed updating in the room. Plaster cracking, bad paint jobs, fixtures not secured.. there was decent ac and hot water.
The carpets were sketchy and halls warm & musty.
Breakfast was available & you could grab something to get you on your way.
The elevator was broken & since we reserved a king bed, we had to climb 3 floors to get to it. Nothing notified us prior to us booking the room & we had already paid online.
If it’s late & you’re tired, it’ll get you through the night.

Partner

2/10

Poor

22 Sep 2025

cheryl

This was a very filthy hotel. Not well kept up . Mold and mildew. Old furniture, it is a whole new makeover. Breakfast was awful. It’s just very bad.

Friends_and_family Family

8/10

Excellent

22 Sep 2025

cheryl

Don’t go to this hotel. Dirtiest hotel ever

Filthy stinky hotel. Breakfast was so bad . No yogurt. No fruit

Friends_and_family Family

8/10

Excellent

18 Sep 2025

Diane

It's starting to become run down

Business Family

2/10

Poor

18 Sep 2025

Stasia

We booked two nights but couldn’t even make it past the first. Unfortunately, no refund was given. The hotel is extremely old, broken down, and had a terrible smell throughout. When we checked in, we were told the elevator had already been out of service for two months. The latch lock on our door didn’t work, the bedding looked dirty, and the refillable shampoo in the shower was completely empty. Overall, this was a very disappointing experience. I wouldn’t recommend this hotel to a friend—or even to an enemy.

Leisure Family

6/10

Pleasant

17 Sep 2025

David

Low room rate should have alerted me

Elevator was inoperable, parts were reportedly ordered. Faint smell of dog urine in room.i will not return to this hotel

Friends_and_family Family

4/10

Poor

14 Sep 2025

Pam

Hope you like to climb stairs

A little scary at first. Doesn't look like a great part of town.
Elevator still not working. No lids for coffee. Spilled all of my coffee hiking to the third floor.

Wasn't terribly miserable but I would not stay there again

Friends_and_family Family

2/10

Poor

09 Sep 2025

ROSANNE

Dirty and musty smell Bathroom was yuck Carpet sticky in room

Leisure Pet

10/10

Exceptional

07 Sep 2025

John

Clean and quiet. Just the thing for a night off the road.

Business Self

6/10

Pleasant

06 Sep 2025

Verified traveler

Not as anticipated

All in all not too bad. Definitely does not reflect condition of the hotel in the pictures. Hotel is much older than what you see in photos. Elevator completely broken. Before we officially checked in they did offer us rooms on the first floor but they were handicapped and or a two-bedroom room. Hate to say it but the bed was not even completely made when we got here. Sheet was short sheeted. Extreme humidity in the room. Had a dehumidifier set up. You could see some humidity damage throughout the place. Water faucet in tub on a constant stream. Would not shut off completely. Coffee pot did short out when we tried to use it. Brought us a brand new one. Still in the box within 10 minutes. Staff is absolutely amazing. Extremely friendly

Partner

6/10

Pleasant

31 Aug 2025

Lisa

Outdated

Leisure Self

8/10

Excellent

27 Aug 2025

Ronald

Having to use the stairs because I have bad knees

Leisure Friends

10/10

Exceptional

24 Aug 2025

Tina

Very clean and hospitable. Highly recommend.

8/10

Excellent

20 Aug 2025

Deborah

2nd time. And nice. Grandsons love the indoor pool

4/10

Poor

15 Aug 2025

Ryland

Dirty, noisy and elevator did not work. So they gave me a 3rd floor room

Business Self

10/10

Exceptional

12 Aug 2025

Verified traveler

very satisfied

I really enjoyed my stay. the hotel manager made sure that he was able to accommodate my needs. My husband is in a wheel chair and his needs was met. Very comfortable beds. I will stay here again.

Business

4/10

Poor

08 Aug 2025

Jeremy

Couple vacation

Almost worst hotel ive ever stayed at. There was so many problems from bugs, stains, broken elevator, crappy breakfast, charging me 3 x or more what rate should've been. Just a joke as far as im concerned and they didnt care at all.

Partner

10/10

Exceptional

08 Aug 2025

Janice

The elevator wasn't working I checked in, I was told it's been down for 15 weeks and will take another 15 weeks to have a new one put in. I was on the third floor!

Leisure Partner

10/10

Exceptional

02 Aug 2025

Cathy

Very nice clean room shower was good and hot was nice having breakfast ready

Leisure Partner

10/10

Exceptional

28 Jul 2025

Jennifer

Great

10/10

Exceptional

26 Jul 2025

Travis

We have stayed here twice. Very nice employees and management

Leisure Family

2/10

Poor

26 Jul 2025

Thomas

Refund wanted

Walk in the room to a mold smell room was damp had dehumidifier in the room full of water...bathroom was well toilet over flowing and full of someone else...took 2 hrs to get this problem fixed at that point it was 9:30 pm kids and wife and myself was so gross 😝 out...but yet too tired to pack back up and drive another hour..so we stuck it out till 5am then left very unhealthy place to stay and never will i put my family in that situation again...-0 🌟

Friends_and_family Family

2/10

Poor

24 Jul 2025

Richard

Fungus in the apple juice

6/10

Pleasant

15 Jul 2025

Johnny

Good stay, breakfast not bad, elevator out

Partner

2/10

Poor

06 Jul 2025

Verified traveler

While checking in I was informed that the elevator was broke I have issues with my hip and when I asked for 1st floor he said there wasn't anything available and that we could drive around to the side go up the stairs to the third floor. This seemed unlikely since the place was not busy at all.

Friends_and_family Friends

2/10

Poor

05 Jul 2025

Jennifer

Beware

My sheets would not stay on the bed and they appeared to be slept in before. Which made us very nervous to sleep in the bed. Then when we went to go check out, we took the blanket off to make sure we didn’t leave nothing and someone’s dirty socks was in our sheets. I feel disgusted nasty beyond words. Breakfast was horrible. Gravy was water biscuits were hard and old. The pool was OK but not very clean and it was so hot in the pool room that you couldn’t breathe unless you open the door the hot tub was steady going let alone it’s 90° plus outside in the hot tub water was green/gray. Outside the pool room was a bucket full of beer cans. Elevator does not work at this hotel. We are disabled and we had to go use the stairs to use the second floor because we were told that they only had two rooms on the bottom floor and they are for elderly. In the stairway smell like marijuana hotel is rundown, but the owner did seem nice, but their employees were doing drugs outside the hotel.

Business

2/10

Poor

04 Jul 2025

LORI

Had a terrible smell the elector was broke. And the hot tub was filthy

Leisure Family

10/10

Exceptional

03 Jul 2025

Stanley

This is my third stay. I enjoy the pool and hot tub. The convenience for the area and good breakfast each morning.

Business_and_leisure

2/10

Poor

01 Jul 2025

William Roy

It all started at check in. I had reserved a room with a king size bed. The manager on duty told me that if I wanted that room I would have to carry my luggage up to the second floor because their elevator was out of service. I declined and reluctantly accepted a room with 2 queen size beds. The toilet looked like it had black mold in the bowl, and the seat shifted from side to side. There was a sign on the bathroom mirror saying that they would change the towels every 3 days. I was there 4; we NEVER received fresh towels! I believe that housekeeping visited my room once during my stay. They left coffee and a bar of soap. I had to request those items from the front desk all other days. The “free” breakfast was below average. This combined with my stay at the Wyndham in Downtown Springfield, IL experience in June of 2024 has left a sour taste in my mouth! I don’t think I’ll be staying at any more Wyndham properties! I would rate this hotel at fewer than one star if that was possible! I did not get what I paid for!

10/10

Exceptional

30 Jun 2025

LLOYD

Stayed 2 nights..no issues

4/10

Poor

26 Jun 2025

Verified traveler

The hotel itself wasn’t bad, but very outdated. The mattress cover and concerning brown stains all over it. When I asked to be switched to a different room because the air conditioner was not working, the manager on duty refused to switch me and only offered me a fan. The hotel wasn’t even busy, so it didn’t make sense why they couldn’t switch us. The elevator also broke the day we arrived and we had to use the stairs, which usually isn’t a problem except the stairwell smelled of mold as there was not ventilation. The bathroom in the room also had no ventilation. We stayed three nights and only got fresh towels on the third night. Will not be staying here again.

Business