Name: Knights Inn Payson
Address: 101 W. Phoenix St., Payson, 85541, US

10/10

Exceptional

26 Jun 2026

Joseph

It was awesome staying there.

Family_with_children

2/10

Poor

31 May 2026

Adelixa

Estaba en muy malas condiciones

Family_with_children

10/10

Exceptional

25 May 2026

maria

I had a small conference to go to at the last minute by my company which will be breaking ground there in Payson so I had to look for a small off to work in. There was baseball game going on so most of the hotels were full. Found Knights Inn and it was perfect!! Easy access to and from the hotel /clean/quiet and just right for a quick stay. Also I left my debit card there by accident and they called me right away!! Thank you for being honest!!!! Thanks Knights Inn!.. I’ll be using you again!❤️❤️❤️❤️

Business Self

4/10

Poor

17 May 2026

Daniel and Karen

The lady at the front desk checking us in needs to find another job. Rude and disrespectful.

2/10

Poor

04 May 2026

Devon

Stinky crack horse hotel for hookers

10/10

Exceptional

30 Mar 2026

John

Bed was clean, but rooms smell smoking

Self

4/10

Poor

26 Mar 2026

Daniel

To start, the staff was wonderful, but the accommodations were terrible. The electrical under the desk had no cover on the outlet and the upper outlet clearly had a prior plug broken off in it. VERRY DANGEROUS! The office chair leaked oil on the floor at the desk in the room. The floor tiles were coming apart and presented a trip hazard. The toilet was not properly attached to the floor so when you sat on the toilet it rocked and made noise. lastly the bathtub would only work on shower mode. the lever that operated the shower was internally broken and taking a bath would be out of the question. Lastly the hallway reeked of smoke and the smoking tables were less than 10 feet from the exit door so as a non smoker that was not plesant at all.

Partner

10/10

Exceptional

25 Mar 2026

Randall

Just a relief to lodge in such a relaxed & pleasant atmosphere. From front desk to the, very friendly and nice

Self

6/10

Pleasant

15 Mar 2026

deana

The air conditioning was good & working. But there was no iron or ironing board or blow dryer.

Family_with_children

6/10

Pleasant

10 Mar 2026

April

You know the old saying you get what you pay for. This was the cheapest place in town and it was obvious.
The toilet was filthy, the whole place smelled like cigarette smoke. We only got one hand towel, two washcloths that were dirty, and two towels that were too small to be called body towels.There was gum, stuck on the carpet in two places. The refrigerator and microwave had been unplugged so the refrigerator didn’t get cold enough during our stay to even put our cold drinks in there. And the switch plates were filthy dirty.

Family

10/10

Exceptional

02 Jan 2026

Edwin

Awesome and comfortable

8/10

Excellent

05 Oct 2025

Barbara

The best part of our overnite stay was the shower-great water pressure. Room definitely needs painting since baseboards are very old, very worn, and very scraped up. Bathroom evidently was painted but not finished. Aside from cosmetics the room was roomy and bed was comfortable.

Partner

8/10

Excellent

22 Aug 2025

Danielle

This was a fine hotel. Clean but old. The staff were helpful and available.

Leisure Family

4/10

Poor

17 Jul 2025

Robert

Beds were shoddy, outdated room. Door was so hard to open my wife hurt her shoulder. Could’ve given us a better room but I guess because we used Expedia they weren’t as accomadating

Leisure Family

6/10

Pleasant

25 May 2025

James

Friendly staff. Accommodations were fine for a 1 night stay. The mini fridge was unplugged so it served no purpose for my later arrival time.

Leisure Self

6/10

Pleasant

10 Jan 2025

Monica

The room was clean. The hallway smelled like cigarettes. The walls are thin. I kept hearing the guy next to me clear his throat over and over again. There was also a family constantly yelling all night and kids screaming and jumping on the bed. I did not even get to sleep. I got so mad that I left the hotel at 5am.

Partner

8/10

Excellent

18 Oct 2024

Christina

Room needs updating but the bed was great

Leisure Partner

6/10

Pleasant

07 Oct 2024

Verified traveler

Room Smell Like CIGARETTE SMOKE\" Baseboards can be clean little More Shower Curtain Smell OLD/ MUSTY :(

2/10

Poor

05 Oct 2024

sherry

The bathroom had broken glass. The TV didn’t work and the air conditioner didn’t work.. for $175. I expected a lot more.!!!

Leisure Family

2/10

Poor

04 Oct 2024

Roger

Because we look and we are Mexicans the ladie ask for extra deposit, she claim that was more then 2 guess, we explained that the 3rd person he was a friend who was giving us a ride, over all she was so discriminated against us

Business

10/10

Exceptional

29 Sep 2024

Verified traveler

Comfortable room, lots of pillows. A bit out dated but for the price was fine.

Partner

8/10

Excellent

19 Aug 2024

Alejandro

Not bad but could be something great.

We went to the Rodeo this weekend and the location was very close, walking distance you'd say. The room for the price was okay especially since it' was \"kinda cleaned\". There was a insulin cap on the sink counter. The walls were a bit dirty that could be easily wiped down with ease since it's glossy paint. The AC unit was a bit old and cooled just enough that a shower at 2am was needed to not feel damped. The beds did there thing but one thing i notice hotels do when the ly have a mini fridge is that they turn them off and they stink. Perhaps just leave them on so when a guest stays it doesn't smell like mildew. Just a suggestion other then that the staff was very nice a sweet.

Friends_and_family Family

2/10

Poor

12 Aug 2024

Jennifer

For the prices for this facility is way too much. Also, the check-in staff was not pleasant 😒 we will stay somewhere else next time!

Partner

10/10

Exceptional

29 Jul 2024

John

The lady that was running the place was there all the time and she was absolutely friendly and helpful. Thank you so much!

Leisure Self

2/10

Poor

05 Jul 2024

amanda

Pix are 50 years old in website place is old and run down cannot believe what a terrible job in depicting the actual place. Not worth $180 shame

Leisure Partner

6/10

Pleasant

04 Jun 2024

DANA

Staff very attentive

6/10

Pleasant

27 May 2024

Scott

It was ok. We didn’t shower there because it didn’t look like their shower or toilet has been cleaned in months. There was a towel folded up on the rim of the tub that looked like it could have been possibly blood. The a/c unit did not work well at all, for Arizona, this was not good. All of the drawers for the end table and the dresser kept opening, so we had to tie them shut, so we would get up in the middle of the night and bump into them. The little fridge worked good though.

Leisure Family

2/10

Poor

06 May 2024

Paul

Fridge had rotten food and smelled shower didn’t work toilet was dirty and tub was not cleaned properly

Leisure Family_with_children

6/10

Pleasant

25 Apr 2024

William

The property was in so so shape and did have some odor.

Leisure Self

2/10

Poor

18 Apr 2024

Bobbie

The beds were nasty the fridge had mold inside it and the restroom had no towels they gave towels to dry you off that were so old and trashy it was just a nasty place the covers were disgusting and very out dated!!!

Leisure Family

2/10

Poor

26 Nov 2023

mike

The tv was not clean, shower head full of calcium build up, bathtub drain clogged, outdated door lock system and rude staff.

Business_and_leisure Friends

2/10

Poor

29 Oct 2023

Maryann

Old, dirty, rundown.

Leisure Partner

4/10

Poor

16 Oct 2023

Cheryl

Disappointing stay

Cleanliness in the room was poor. There's a ring in the toilet. I could not bring myself to use the shower. The fixtures are corroded. You could see soap splash marks in the tub. The bathroom tile was dirty. There was very little water coming from the sink faucet.You could see the mattress as the bottom sheet didn't come to the top of the mattress. The two chairs were unsafe to use. (They were replaced upon request.) The top dresser drawer wouldn't stay shut. No nose tissue, or coffee pot. Tissues were no longer being supplied. Hallway smelled of disinfectant. Outside carpeting not swept. Staff was accommodating. No breakfast amenities. Old noisy air conditioner. Room carpeting appeared new. The toilet is not eco friendly. Uses a lot of water upon flushing.

Self

6/10

Pleasant

12 Oct 2023

Dickie

The property is in need of renovation inside and out.

Business Self

4/10

Poor

18 Sep 2023

Honesty

Never coming back

Business

6/10

Pleasant

17 Sep 2023

David

Communication type people,versions of spying checking u out

Leisure

8/10

Excellent

17 Sep 2023

Manuel

It was good I will back again

10/10

Exceptional

09 Sep 2023

Cara

We would stay here again.

Our stay was a good experience with friendly staff. It was clean and accommodations were available upon request.

Friends_and_family Family

2/10

Poor

02 Sep 2023

virgil

The place almost looked abandon there were weeds everywhere the outside was not matained at all when intering our room the tub had dirt rings around the inside .you had to flush the toilet three times to empty it completely the fridge was stained yellow on the inside from being so old and rust could not find any thermostat to control the temp in the room opened our window and it looked like a dump in the back yard of it no signs for directions no vending or ice machines mold in the bathroom also

Leisure Self

4/10

Poor

29 Jul 2023

Lindsey

Our room is disgusting- for $167 a night this is ridiculous. So dirty,asked them to clean it while we are gone at my sons baseball game instead of switching rooms bc we did not have time.
We expected at least clean.

Business_and_leisure Family

2/10

Poor

24 Jul 2023

Callie L

It was 103 degrees and they did not have anything turned on in the room. It was so hot we could not stay in the room we had to turn the air on and leave for a few hours so it was tolerable. Fridge was not plugged in so we could not put our leftover food in the fridge till it cooled. Water in the toilet was not running either my husband had to get it to work. I think k they were trying to save money. I will never stay there again

Leisure Partner

4/10

Poor

23 May 2023

Jacqueline

They charged us more than the Orbitz price. We where put on second floor (after requested first due to COPD and asthma) Stairs only!!!

10/10

Exceptional

21 May 2023

Michael Ray

Good value

10/10

Exceptional

26 Apr 2023

Gary

Bath tub was a little dirty or stained. Beds were super soft. Building showing its age but price was right.

Business Family

6/10

Pleasant

18 Apr 2023

Patricia

They need to put a little more effort into cleaning the room. Shower was not as clean as i expect. i would never stay here again.

Self

6/10

Pleasant

19 Mar 2023

Abel

We were only there for one night. And that night we get a call to our room from the front desk. Telling us to keep the noise down that people are complaining about how noisy we are. First of all we were all ready in bed trung to go to sleep for the day, in bed but we had a hard time sleeping because all the noise was coming from the heater to the room. Is was so loud it sounded like a Mac Truck engine was running in our room. We told the desk that the just said, “well, we are getting complaints about you so keep it down.” We then just turned off the heater. And no more noise. I just felt they should have came to the room to check things out or something like that but they didn’t seem to care. I don’t think they handled the situation well at all. Won’t be staying there again not very hospitable.

Business_and_leisure Family

10/10

Exceptional

16 Oct 2022

Verified traveler

Average hotel stay

The gal working the front desk was super friendly and helpful. The room was average with some noticeable dust on the entertainment center and what appeared to be mold near the shower. Otherwise it was clean and the beds were comfortable enough.

Friends_and_family Friends

10/10

Exceptional

12 Oct 2022

Patricia

Sleep Here

We usually just spend time sleeping here when we go to Payson. Nothing special but it is just right for a good nights sleep.

Business

8/10

Excellent

09 Oct 2022

Lisa

Good price and clean

Leisure Family

6/10

Pleasant

07 Sep 2022

Ka Ming

Ok to stay

Due to unexpected road closure, spent a night to this hotel. Overall is ok, nothing special, but the price seem high and would expect the room to be more clean. Hair in the bathtub, mosquito and fries in the room, stains in the refrige, and night stand can't close. Hot shower, cable TV. Easy check in and check out. Close to highway.

Friends_and_family Family

8/10

Excellent

01 Aug 2022

James

Adequate

Buildding starting to show its age.. rooms are ok..

Partner

8/10

Excellent

07 Jul 2022

Dawn Marie

Clean all around the property but we'll dated for the price

6/10

Pleasant

03 Jul 2022

Daniel

The walking up to use the restroom and stepping on small Beatles was a shock, and when we brought it up to the staff she just said it was because of the latest rains. But you think they would at least warn you that it would happen. The doors had 1/2\" to 3/4\" gap under it so there was plenty of room for them to move in and out.

Leisure Partner

8/10

Excellent

29 Jun 2022

Thomas

Staff was very helpful. Rooms were clean. Strange door locking system.

Leisure Partner

8/10

Excellent

25 Jun 2022

Thomas

Old hotel but room clean, bed comfortable. Staff friendly. I would stay there again.

Business

10/10

Exceptional

23 May 2022

Waking

The staff was friendly and the bed was comfortable

Business Partner

2/10

Poor

23 May 2022

Cindy

I slept on top of the covers fully dressed

Pet

8/10

Excellent

22 May 2022

Mel

I didn't like the fact there were no smoking rooms. Price was more than what the room was worth. Not very handicap accessible especially if you have a room on the 2nd floor.

Leisure Friends

4/10

Poor

15 May 2022

Rebecca

Man in office was friendly, but the rooms are so old. They haven't even tried to update. The paintings on the wall, no usb ports, or even available outlets to plug in our phones. The window ac unit was loud, and not even on in the room when we got there. We walked into a sauna upon arrival. Definitely not worth $160 for the night.

Business_and_leisure Partner

8/10

Excellent

14 May 2022

David

It’s right on the road into town, but it was very quiet in the room. Nice room, a little older building but in good repair.

Business_and_leisure Self

10/10

Exceptional

02 May 2022

Ronald

It is near the casino where we had tickets for Neal McCoy's show. It could use some sprucing up.

Leisure Partner

6/10

Pleasant

26 Mar 2022

Don

Not my cup up tea but people were friendly

2/10

Poor

21 Mar 2022

Angel

I chose this hotel from the app because it was defined as pet friendly as I had a little dog… once I got I to the hotel they said they only have 2 rooms pet friendly and they were already in use. After I beg for help
As the room was paid in advance, they told me they will try to accommodate me … and they gave a very crappy room… shower was broken … Door handle was not working,.. overall room looked not well maintained. I don’t think I will pay an hotel in advance again.

Leisure Pet

6/10

Pleasant

14 Feb 2022

Michael

Ehh

Nothing exceptional about the room, remodeling would be a great place to start.

Friends_and_family Family

8/10

Excellent

25 Jan 2022

Shirley

Very short stay, it's a good place to be

I only stayed one night and my room was clean. The sheets/bedding was clean and comfortable. The down side i have is that the area is not too appealing but other than that it was quiet even though i truly believe i was the only one on the 2nd floor.

Business

8/10

Excellent

21 Jan 2022

Verified traveler

The bathtub and shower were not cleaned, makes me wonder if it was disinfected at all

Partner

6/10

Pleasant

01 Jan 2022

Juanita

Just an older motel. Not family friendly.

Friends_and_family Family

8/10

Excellent

21 Nov 2021

Gene

Friendly Staff and clean room.

Rooms were clean and didn't have a smell. Lady at front desk was very nice. It was a budget friendly option for us.

Friends_and_family Family

8/10

Excellent

21 Nov 2021

Verified traveler

You get what you pay for

A simple place to stay and get going in the morning.

In terms of cleaniness the hallway smelled like old motel but luckily didn't extend to the room. The Room itself was tidy with all clean towels and soap. A bit dated but clean. I've seen worse and this isn't too bad.

I use my own sheets no matter where I stay and luckily so because upon inspection some of the sheets had rips and tears.

The only major compliant would be how loud the ac/heater unit is when in use.
If your looking for a bed to sleep on while passing through this should work.
If your a clean freak I'd suggest shoveling out an additional $100+ for a different place town.

Friends_and_family Family

10/10

Exceptional

21 Nov 2021

Billie Sue

Enjoyable

It was a good stay. Clean, calm and relaxing.

8/10

Excellent

01 Nov 2021

Robert

Nice, clean and spacious room. Friendly front desk staff. Mini fridge and flat screen tv in room. No amenities so bring your shampoo, but otherwise the room was great. The air-condition was a little loud, but the beds were so comfortable that we lost no sleep over it. All-in-all... very nice.

Leisure Family

6/10

Pleasant

25 Oct 2021

Ken

Bad refrigerator

The only complaint I have is the refrigerator in the room didn’t work. I stored my medicine in there , which needs to be refrigerated, and didn’t notice it wasn’t working until the following morning. The medicine was ruined.

Partner

10/10

Exceptional

19 Oct 2021

Marvin

Everything was very nice

Leisure Family

4/10

Poor

18 Oct 2021

Colleen

The unit we stayed in was very dirty. They seriously need to do a deep clean. The window unit was the loudest I have ever herd and was full of dust. Not somewhere I would recommend unless it was your only option.

Leisure Partner

10/10

Exceptional

18 Oct 2021

Shannon

They were so nice, our room was clean and well appointed and the owner was absolutely lovely to me after a very long day of travel.

Leisure Family

8/10

Excellent

16 Oct 2021

Debbie

Road trip

Good customer service and clean.

Friends_and_family Family

6/10

Pleasant

21 Sep 2021

Tyrel

It was ok

Friends_and_family Family

2/10

Poor

19 Sep 2021

Verified traveler

Disgusting

Our stay was awful. The room was disgusting. At check-in, I was advised the entire hotel was non-smoking, yet there was cigarette burns on our bedding and tar on the walls. The door knob to the bathroom was broken and didn’t secure. The “security chain” on the room door was installed backwards and bent. The beds were hard, the pillows were flat, and the sheets came off the mattress at night because they used a flat sheet instead of a fitted sheet on the bottom. For the price I paid, I was appalled at the filth. I should have paid an extra $20 to stay at another hotel in town. I’ll never stay here again.

Friends_and_family Family

2/10

Poor

30 Aug 2021

Verified traveler

If you want cheap then this is the place for you

Room was super dirty , walls, bathroom bed loop sided and dog poop in the room and the refrigerator had poop in and both microwave nor fridge wasn't plug in both dirty

Partner

2/10

Poor

23 Aug 2021

Ray

Found bugs in the bed

Business Partner

8/10

Excellent

22 Aug 2021

Verified traveler

It’s an old Hotel, but the room was very clean and updated.

Leisure Family

2/10

Poor

09 Aug 2021

Verified traveler

Clerk asked for a dollar, shaking a clip board at us saying it say's right here. Not acceptable.
Over priced room, that needs the walls washed. No ammenities i.e. cups, soap, or shampoo. Everthing is unplugged to save buck, so after plugging in refrigerator, it was not cooled down for 4 hrs. later.

8/10

Excellent

08 Aug 2021

Verified traveler

Welcoming and very easy to locate. Comfortable beds and clean room.
I would have liked to have seen more towels, shampoo, and conditioner for two people, however, this was a last-minute purchase and quick stay, I would come again and recommend it!

Leisure Partner

10/10

Exceptional

31 Jul 2021

Verified traveler

The employee on duty was very accommodating and incredibly helpful. Made my family feel at home.

Leisure Family_with_children

4/10

Poor

13 Jul 2021

eugene

Eeeeew

The accommodations were less than par , cleanliness the door handles were caked with use, the sink was clogged, the mini fridge had standing water in it. Afraid to put food in it. We were not happy wirh hotel.com choice to sponser the knights inn.

Friends_and_family Family

8/10

Excellent

14 Jun 2021

Verified traveler

Nothing unique or special, just a place to stay because all other hotels in the area were full

Leisure Self

10/10

Exceptional

07 Jun 2021

Verified traveler

Its location is really nice and easy to get around Payson

Leisure Friends

10/10

Exceptional

02 Jun 2021

Karen

Much Better

Was at another hotel in town, needed a change. The rooms are quiet and the walls solid. Great a/c. They allow animals, free coffee in the a.m. The staff went out of their way on requests. Ownership gives great customer service. Friendly. WiFi was good. So much better...

Self

6/10

Pleasant

27 May 2021

Verified traveler

Ac in room so loud you could not hear tv. Floor not vacuumed. Door getting into room i had ti yank it hard to get in. The price is a joke. No movie channels. No coffee machine in room. Hotel prices for a motel room.

Leisure Self

4/10

Poor

24 May 2021

Verified traveler

Room had a definite smell and was not clean. Still not sure if the door actually locked. Staff was friendly.

Leisure Family

2/10

Poor

24 May 2021

Verified traveler

The exterior was messy, downscale, and completely uninviting. The room was dirty: dust everywhere, even in the drawers. The mirrors and windows were covered with film. Would not have stayed there at all if there was another option.

Leisure Self

2/10

Poor

03 May 2021

Pedro

Dirty place not worth the money

This place is not worth the money to stay, $95 a night, i will never stay here ever again the place is discusting, the bed had black crumbs all over the mattress, the carpet is filthy, the walls had many different kind of stains and the bathroom had more mold than 2 month old bread, the water in the shower backed up into tub while showering, I booked this room spur of the moment to go to the casino, i payed online but the lady checking me in said i owed $1 to be paid in cash that the app did not cover? I was uncomfortable all night did not sleep and felt dirtier coming out the shower than going in i do not recomend this place unless u have no other option,

Partner

4/10

Poor

18 Apr 2021

Verified traveler

This property was disgusting. Hair trimmings in the shower, dripping faucets, stained shower and ceiling, shower wouldn't drain properly, and stained carpet. The mini fridge was unplugged and hot. There was broken glass in one of the drawers. The room itself was extremely outdated (mid-70s) with thick, gross texture on the walls and popcorn ceilings. It was on the higher end of low-budget as far as price. I definitely would not recommend.

Leisure Family_with_children

8/10

Excellent

10 Apr 2021

Suzanne

Pleasant trip.

We were very impressed by the overall condition of the motel. Knights Inn is one of the older ones in the area and has been kept in good condition. Our room was clean and accommodated as well. If you are having a quick trip into Payson, I would suggest Knights Inn as one of your options....
PS you might even get a glimpse of elk on the premises.

Business

10/10

Exceptional

30 Mar 2021

MARK

Relaxing nite

Had no issues, Stay was comfortable, stay was part of traveling.

Partner

4/10

Poor

23 Mar 2021

Justin

Not a good place

Very poor heat and the door wouldn't latch unless you use the deadbolt didn't need a key to get in the room when you left the tub was dirty

Self

2/10

Poor

23 Mar 2021

Verified traveler

This property is very old and not worth the money we paid. Rooms smell like something died in there, rooms were not clean, food on floors, stains of some sort on the walls. It was very gross and disgusting.

Leisure Family

4/10

Poor

14 Mar 2021

Phoebe

Price Gouged

No Kleenex in the room at all, toilet paper roll almost empty, dirty towel left hanging on the back of the bathroom door, dead spider on bathroom floor and ant traps about. NOT worth $160 a night whatsoever & definitely not Covid-19 protocol clean.

Friends_and_family Family

8/10

Excellent

16 Feb 2021

Verified traveler

Is good place to stay if u are not looking for 5 star hotel my experience was good was just one night

Leisure Family

2/10

Poor

15 Feb 2021

Verified traveler

During my stay i found 3 roaches in my room, one climbing into my daughters diaper bag, and there was dust EVERYWHERE. Definitely will not be staying here ever again. Really wish i could get mg moneh back from this place it was awful.

Leisure Family_with_children