Name: Majestic Mountain Inn
Address: 602 E State Hwy 260, Payson, 85541, US

10/10

Exceptional

25 Jul 2026

Janet

Fabulous grounds and large room. Loved the breakfast too.

10/10

Exceptional

25 Jul 2026

Jarrod

Great stay

8/10

Excellent

23 Jul 2026

Deborah

The hotel staff was awesome . The hotel is dated but clean. We like the grassy area and small patio outside to enjoy the weather.

8/10

Excellent

23 Jul 2026

Jon

Nice big room. The breakfast location was very hot and it was too wet to eat outside.

2/10

Poor

23 Jul 2026

Josephine

As much as I’d love to leave a good review, this stay was unfortunately a nightmare.

The location was nice and convenient for where we needed to be, and the property itself had potential. However, our experience was very frustrating from start to finish.

On our first morning, we went to grab the complimentary breakfast, but everything was cold. We planned to take our food back to the room to heat it up, only to find ourselves locked out. The door lock had a dead battery. Maintenance came and tried multiple master keys, but none of them worked. We had to wait while he went to get another set of keys, but those didn’t work either. Eventually, my boyfriend managed to slide a card through the gap in the door, which somehow released the lock. Maintenance replaced the battery, and we thought the issue was finally fixed.

Unfortunately, because of all of this, we were very late for an important appointment.

When we returned later that day, we were locked out again. The door stopped working again even after the battery was replaced. so we had to keep using the same trick of sliding a keycard through the door just to get into our room instead of standing outside waiting for maintenance again while being eaten alive by mosquitoes.

10/10

Exceptional

23 Jul 2026

Richard

Older property but everything needed is there and the staff is very helpful.

6/10

Pleasant

22 Jul 2026

Elizabeth

Property is run down and in need of repairs.

10/10

Exceptional

20 Jul 2026

Joseph

Enjoyed our stay. Very good location.

10/10

Exceptional

20 Jul 2026

Isabel

Super awesome but no indoor AC unit like other places.

Family_with_children

10/10

Exceptional

20 Jul 2026

jessica

This was a great place to stay

Partner

10/10

Exceptional

20 Jul 2026

Mickele

amazing

6/10

Pleasant

19 Jul 2026

Rand

We’ve stayed at this location many times over the years. The location is fantastic and has so much potential. Unfortunately the property has declined over the years… it just seems “tired “ and in need of some sprucing up. The staff is wonderful and bed comfortable, but very few amenities. The breakfast was a bust. It declined during the COVID era and never recovered.

Partner

10/10

Exceptional

17 Jul 2026

PHILIP

Stayed 5 days same breakfast every day. All the staff were amazing and helpful. Our dog loved going out every hour for walks around the property. Plan on returning next month. RELAXING!!!!

Friends_and_family Family

4/10

Poor

16 Jul 2026

Walt

Stayed Tuesday and Wednesday. A large group was partying both nights untill 2:30am. Had to call the front desk twice to get the party moved to the pool area. They never quieted down.
I'll never stay there again.

Family

8/10

Excellent

16 Jul 2026

deborah

I had an issue in my room. I told the staff & it was immediately addressed.

Self

10/10

Exceptional

13 Jul 2026

Christopher

Great staff rustic feel clean quaint room easy access to downtown.

10/10

Exceptional

13 Jul 2026

Alan

Make sure you get to ice machine early during the summer time.

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

Quinten

Great place to stay come again in future

Partner

10/10

Exceptional

12 Jul 2026

Michal

Great location, clean, quiet - we had a room in the back. Breakfast is very basic just to keep us going, but that was expected. I would stay here again.

10/10

Exceptional

12 Jul 2026

Tina

Everything was great!! Clean, spacious!

Partner

10/10

Exceptional

11 Jul 2026

Michael

Loved the stay and the pool. Price was good and staff friendly and helpful. Breakfast was good.

Family_with_children

10/10

Exceptional

11 Jul 2026

Linda

I love staying at the Majestic. My family has been coming here for 20 years. My dog loved the grassy area. Elk poop was in the air!!!

10/10

Exceptional

10 Jul 2026

Andrea

Lovely place. Spacious, comfortable, clean, well-appointed rooms. The only thing that could be improved a bit was the breakfast.

Friends_and_family Family

10/10

Exceptional

09 Jul 2026

Regina

We really enjoyed the deluxe king room. Bed was comfy and we enjoyed the hot tub in the room. Some basic maintenance is needed, grout replaced etc., but really not a big deal. The area is beautiful and outdoors very well maintained. Only complaint was there being no remote for the fireplace, so we couldn’t utilize it. Great stay overall. We’ll definitely be back.

Partner

8/10

Excellent

07 Jul 2026

Clifford

Ok the Good... Rooms were tidy. A/C was great in room. Solid continental breakfast. The pool was ok, due for some maintenance though. Ice machine was out of order... Our room was nearky 15 mins behind getting cleaned...

10/10

Exceptional

07 Jul 2026

Andrea

Definitely recommend this place.

Partner

6/10

Pleasant

06 Jul 2026

Don

There are positives about Majestic Mountain, however, our stay this time was really bad by comparison.
First issue: At least one of the bath towels was dirty, not a huge deal.
Second issue: When we went to shower, there was no hot water. When I called the front desk I was informed that they would \"prioritize our water heater\" and to give it about 30 minutes. Uh, what? I have to call to have my water heater turn on in my room? As confirmation, when we woke in the morning, no hot water again.
Third issue: The complimentary breakfast was pretty basic and the worst part was that besides making your own waffle, the only other warm options were egg or sausage rounds. Unfortunately, the warming tray was empty and after giving it a few minutes for staff to fill it, I went searching for the employee. I found them sitting in the back of the breakfast area browsing on their phone. I informed them the sausage and egg were empty, and they appeared to begin preparing more. After 5 additional minutes of standing around, we just left.
On the positive side, the staff at the check in was pleasant and checking in/out was simple.

Partner

10/10

Exceptional

06 Jul 2026

Maria

Everything about this place was good. The staff was very nice. The rooms were clean. The carpet could use some shampooing. The property was clean.

Partner

8/10

Excellent

06 Jul 2026

Maryanne

The rooms are really nice. the landscapers on the property next to the hotel were our at 6:00am making a lot of noice.

Partner

10/10

Exceptional

06 Jul 2026

Jacqueline

Stayed for only 1 night, quiet, clean, comfortable room, didn't stay for the breakfast. Easy to find and close to highway, good for us as we're just passing through.

Partner

10/10

Exceptional

05 Jul 2026

Kathryn Pawley

Beautiful property and found out Elk wander to the grassy area in front of the office.howeher missed them this time. Front office staff shared a video which was amazing.

Pet

8/10

Excellent

03 Jul 2026

Ken

The pool needed some work

Partner

10/10

Exceptional

03 Jul 2026

Julie

Elk came to our window to eat from the landscape! Nicely kept, mountain feel. Queen deluxe room had a beautiful fireplace, was set back in the property for nice seclusion, friendly staff (everyone in Payson was friendly!)

Family

10/10

Exceptional

02 Jul 2026

Patrice

Love the property and the big pine trees.
Don't care for the coffee.
Room was clean.
Bed was very comfortable.
Staff was pleasant.
Quiet night.
Lots of mosquitos outside and some managed to get into our room. Otherwise it was a very nice experience.

Partner

10/10

Exceptional

02 Jul 2026

Lisa

Rooms are nice and quiet. The property is nicely kept.

Partner

4/10

Poor

30 Jun 2026

stephanie

Stayed one night and our room clearly, has not been cleaned. Front desk staff helpful, but were so grossed out the stay was not pleasant. Checked out very early in the a.m. and skipped breakfast.

Partner

10/10

Exceptional

29 Jun 2026

Carol

Our room was very clean. Air conditioning worked great. I got the luxury king suite. Very nice. The bed was very comfortable. The second day around sunrise, stepping out onto the back patio we were greeted by two very large elk. Definitely a highlight of our stay. My only complaint was the breakfast. It would have been nice to have some fresh fruit and some other juices besides orange juice. The eggs and sausage were horrible 😫. They did have oatmeal packets which would be better if you would have had toppings like raisins brown sugar granola, etc. For a pricey Inn they need to improve the breakfast.

10/10

Exceptional

28 Jun 2026

Adam

We will definitely be staying again!

Family_with_children

10/10

Exceptional

28 Jun 2026

Robert

Property was very clean, enjoyed watching the elk lounge on the lawn:-)

Friends

10/10

Exceptional

26 Jun 2026

Cathy

This is an older property so there are some minor things showing age but the room was clean, nice clean pool, breakfast was OK, and the staff is friendly, personable, very helpful, the 2 we dealt with were wonderful and deserve 5 big stars!!!

Friends_and_family Family

2/10

Poor

25 Jun 2026

kari

The font desk complained we used hotels.com and not book directly with them. Ba carful with the deposit. Stayed at 100’s of hotels never had an issue until this stay

Friends_and_family Family

10/10

Exceptional

25 Jun 2026

ALMA R

.

Partner

10/10

Exceptional

25 Jun 2026

kristy

Better than expected room. Loved that there was back door to reach shaded grassy common area with individual porch setting. Best of all 2 elk came up to property to rest in grass. Nice and quiet location and rooms. Free breakfast. Definitely would stay there again.

Partner

10/10

Exceptional

24 Jun 2026

Trevor

We got the luxury king bed room. It said it had a jacuzzi tub so I was excited about it. The whole property had a real cabin like feel to it. The pool looked great but we forgot suits so didn’t get to use it. The breakfast was pretty good. Bagels, bread, some cereals and on the hot side had sausage patties, waffle maker, and some egg patties. The room was pretty spacious. There was a gas fireplace (didn’t need it), AC worked well, and it was clean. The bathroom was good size and a roomy shower. I’m 6’ tall and fit in the tub without issues. Jets worked well the water was nice and hot. I would stay here again in a heartbeat.

Partner

4/10

Poor

24 Jun 2026

Nancy

The property was not very well maintained. The rooms were very dated!
Needs to be remodeled badly.

Partner

10/10

Exceptional

24 Jun 2026

amanda

Clean room, nice grounds with bbq and chairs to relax. My kids enjoyed playing volleyball out the bad door in in the large open area ( lots of trees and shade)

Friends_and_family Family

10/10

Exceptional

23 Jun 2026

Larry

Great place to stay close to all

Partner

8/10

Excellent

23 Jun 2026

Teresa

I would definitely stay there again. I only have 2 complaints: The Breakfast can use a little more options and the Bacon needs to be cooked longer. The next thing is the rooms, it would be nice to have a little larger fridge and the beds definitely need new mattresses. The beds were semi ok but new mattresses would be perfect. Other than that it’s the perfect place to stay. Nearby, I’d say a block is a shopping center with Safeway Supermarket and a few places to eat. The grounds are well kept and if you’re lucky you will see Deer wondering the grounds.

Family_with_children

10/10

Exceptional

22 Jun 2026

Curt

We enjoyed our stay

10/10

Exceptional

21 Jun 2026

Zijah

Great stay

Friends

8/10

Excellent

21 Jun 2026

Gica

This is a wonderful place! We've been coming back to this hotel for the last 22 years every time we are in Payson. We love this hotel for the fireplace and the quiet area with grass and grown trees and the close proximity to our favorite restaurant.

Friends_and_family Family

10/10

Exceptional

21 Jun 2026

Taiya

It was a great stay and I loved how friendly everyone was.

Pet

10/10

Exceptional

19 Jun 2026

Ismael

In my opinion, this is the greatest value in Payson.

8/10

Excellent

19 Jun 2026

Angela

Rooms were nice, a little dated. Watergate went out so they did upgrade. Staff was always nice and helpful

Family

2/10

Poor

18 Jun 2026

Dwight

Very Misleading as rated high when was worst on the list.
Room was very dirty, carpeting had many stains;
breakfast down the way across ally, steps,, poor setup;
Shower clogged up, and towels were smaller and very frail..

a real scam in the way advertised.

Family

10/10

Exceptional

16 Jun 2026

Lisa

Nice staff. Good location. The rooms are not facing the highway, so nice and quiet. Nice grass area to walk pups.

Partner

10/10

Exceptional

14 Jun 2026

Julia

Great place to stay nice and quiet, breakfast was ok.

Partner

10/10

Exceptional

14 Jun 2026

Kathryn Pawley

Returning guests who's family has stayed at Majestic Mountain Inn over the past 25 years. Everything great just enjoy actual scrambled eggs instead of egg patties. More seating at pool. Reclining chairs at pool a little taller.

Pet

10/10

Exceptional

14 Jun 2026

Cynthia

Everything was amazing , definitely 5 stars

Friends_and_family Family

4/10

Poor

14 Jun 2026

Jennifer

Positives first. Clean, quiet room and the gal serving the breakfast was very sweet.
Unfortunately that's about it. The booking description is deceptive. I booked a standard king. In the description it states furnished patio. All the pictures in the gallery show lovely patios with two chairs under pine trees. Well, that is not what you get with a standard room. We had one chair with holes on an upstairs deck overlooking the parking lot.
The property is dated, there were holes in the bathroom wall where something must have been removed. The pool was nice, but lots of chipped tile at the waterline. Finally, this morning we woke ready for a nice shower before hitting the road. Nope! Cold water, ran the faucet for quite awhile, it never warmed up. Then I went to use the phone to call the front desk... The phone didn't work either.
I believe the gal at the desk said I was getting a 20% discount for the inconvenience, not enough as far as I'm concerned.
I'm attaching photos of my \"furnished patio.'

Partner

8/10

Excellent

14 Jun 2026

Veronica

Breakfast was amazing 😋, Marissa very friendly and informative with a big smile. Jacob night front desk was very friendly and was quick to give you what you needed.

Family

8/10

Excellent

13 Jun 2026

Lori

The rooms do need an upgrade. There was a cockroach in our room and when I told the front desk he didn’t seem too concerned or apologetic. I had no hot water early in the morning to take a shower. The pool was very nice and the little patio outside the room was pleasant along with the views. Breakfast was very good and a lot to choose from.

Partner

2/10

Poor

13 Jun 2026

Rebecca

This facility was nothing like represented in the pictures. First, there was no balcony - just the railing and walkway to access the various rooms. There were smokers around the property, making it impossible to enjoy the refreshing air up on the rim. The room felt very outdated. There was no ceiling fan as advertised. Finally, there was a hair on a pillow. I could overlook one, maybe two of these complaints, but I felt very mislead by the property description, and it was little more than a roadside motel. Rather than stay for the weekend, we left within two hours of leaving. The night receptionist said we-d be able to get at least our second night refunded and made a note for the manager to call me, but despite following up, I have yet to hear from her. Very disappointed in both the property and the service.

Partner

8/10

Excellent

12 Jun 2026

Ray

Helpful staff with great suggestions on areas to visit

Partner

8/10

Excellent

12 Jun 2026

Jim

Tv was inoperable. Not the end of the world, but I did pay to have it.

Self

10/10

Exceptional

12 Jun 2026

Sara

Great location, nice room with a comfortable bed.

Partner

10/10

Exceptional

11 Jun 2026

Cherie

Great stay, friendly staff,clean rooms, accommodations for my dog, lots of shady spaces to walk her.

Pet

8/10

Excellent

11 Jun 2026

Carolyn

The hotel sits on a lovely property with mature landscaping. The front desk staff was super helpful and friendly. Breakfast was included, and the staff working there was incredibly nice too.The rooms are comfortable and have everything you need. They haven't been updated in a while, but honestly, it didn't take away from the experience at all. It was soooo quiet. Everything was clean and cozy. Would definitely stay again!

Pet

6/10

Pleasant

10 Jun 2026

Marjorie

The shower never got hot. The hot items on the brekfast buffet were not appetizing at all. Otherwise, the property was good.

Pet

6/10

Pleasant

10 Jun 2026

Scott

Everything was good except the large stain in the middle of the carpet, and the trash in the trash can from the earlier guest.

Pet

10/10

Exceptional

07 Jun 2026

Margaret

Always love staying here. Only place I stay.

Self

10/10

Exceptional

07 Jun 2026

Mitchell

ddd

4/10

Poor

07 Jun 2026

Oscar

Floor was not cleaned, toilet handle was broken, leaking faucet in the tub.

Family_with_children

6/10

Pleasant

06 Jun 2026

Don

I had heard from a coworker how awesome this property was. We were somewhat disappointed. The fit and finish on our door was terrible. It did lock, but you could see sunlight shining through on the side and bottom. The room was better decorated than a Motel 6, but the stains on the floor (carpet), pictures hung haphazardly, and noisy A/C were detractors of a quaint stay.
The breakfast was lackluster! They have a kitchen but served frozen platter eggs that were warmed, ditto for the sausage. A McDonald's breakfast sandwich has more visual appeal and taste. When advertising a full hot breakfast, this was sub par. We really thought a private establishment would be heads and shoulders above a chain hotel.

I know things are tough, costs are high, and work ethic is a thing of the past. Either I totally misjudged my coworker's standard or the company has really lost that magical \"something\".

The bedding and linens were clean and crisp. The security of the door was iffy, but a small town vs big city population helped us feel safe. The food could be improved with little additional effort and cost. Nothing was outdated and maybe I expected something closer to restaurant quality based on the description. Campus was clean and tidy.
I felt like my value was not equal to the price paid. We mostly enjoyed our one night visit. Should I try staying there again in a few months, I would hope our concerns were addressed. 3 stars!
Thank you!

Friends_and_family Family

2/10

Poor

06 Jun 2026

Naghmeh

Very disappointing stay. The room was not clean, the bedding was old and had an unpleasant smell, and the breakfast was extremely basic. Many breakfast items were out of stock even when we arrived early, and we had to repeatedly ask staff to refill them. The front desk staff were also not very friendly or welcoming during check-in. Overall, I would not recommend this hotel.

Family_with_children

4/10

Poor

05 Jun 2026

Tom

Door wasn’t sealed properly had huge gaps and we could hear all the road traffic all night long. Same with the window all night long we heard the vehicles. Didn’t sleep much at all, and the bed was terrible. Lots of bugs in the room because of the improper fitting door. Nats, mosquitoes, etc.. Got bit up by mosquitoes. No pressure in the shower. Sorry but nothing majestic about this place. Stay away

Friends_and_family Family

8/10

Excellent

03 Jun 2026

Virginia

It was a little tired but comfortable.

Family

6/10

Pleasant

02 Jun 2026

Larry

Deferred Maintenance in the Rooms. No Working Desk. Older Property with older Shower Tubs. Nice Fireplace. Comfortable Bed, Microwave (Small), Refrigerator (Large), Good Size Rooms, Sleeper Sofa, Coffee Table. Room was quite. Air Conditioning Worked Great. Breakfast okay, but a bit short of a Hampton Inn or Holiday Inn Express. Nice Outdoor Swimming Pool. Relatively Good Location in Town. Electrical Outlets ok near bed on one side, good on the other. Plenty of Free Parking.

Partner

8/10

Excellent

01 Jun 2026

Brady

HAD AN AMAZING TRIP AND TIME HERE. OUR ROOM WAS RIGHT BY THE POOL AND CLUBHOUSE WHERE THEY SERVED COMPLEMENTARY BREAKFAST. THE STAFF WAS SUPER HELPFUL AND WAS QUICK TO GET US EXTRA BLANKETS AND PILLOWS. HAVING CHAIRS OUTSIDE ON THE PATIO WAS A NICE TOUCH. THE ROOMS ARE A BIT OUTDATED AND COULD USE SOME UPDATES, WE HEARD WATER RUNNING IN THE WALLS. WE'RE STILL NOT SURE WHERE IT WAS COMING FROM OR WHY. MINOR STUFF, BUT WE WILL BE RETURNING IN THE FUTURE!

Friends_and_family Family

2/10

Poor

31 May 2026

Charissa

Said sleeps 3 but meant that all 3 would sleep in one King bed

Family_with_children

6/10

Pleasant

31 May 2026

Carli

Outdated and not as clean as I’d hoped for.

Partner

6/10

Pleasant

30 May 2026

Robert

The staff very friendly! The room needed help due to large stains in carpet and rust stain in tub. It is an old property and needs updating. The breakfast was okay.

Partner

6/10

Pleasant

30 May 2026

Karl

The rooms are very outdated and dirty and the breakfast was terrible.

Partner

10/10

Exceptional

29 May 2026

David

Always a good stay and taco Tuesday at tinys next door is the best

Business

4/10

Poor

29 May 2026

Walter

No hot water
Dated rooms
No breakfast until 7:30

Self

8/10

Excellent

29 May 2026

Kathy

Our room was excellent. We asked for a ground floor unit we were told that there wasn't one available. We're older and have some mobility and respiratory issues. We did however utilized the gas grill that was on the property, unfortunately the water wasn't working to clean the utensils. The staff was pleasant and checking in was a breeze. One thing I noticed was the property had ashtrays and seating around. I have asthma and walking by people smoking while getting to our room was a bit challenging.

Family

10/10

Exceptional

29 May 2026

Arminda

Very friendly staff, excellent breakfast, excellent amenities, beautiful place

Partner

10/10

Exceptional

28 May 2026

Bikgwen

The Majestic Mountain Inn's design was very similar to motels, with parking directly outside of your room. The lady who checked us in was very warm and welcoming despite our party coming in a bit late in the evening. The room itself was better than what I had expected and also has a door opposite of the entry way to an outdoor sitting area. Breakfast was provided in a separate building and while the furnishing was a bit sparse compared to hotel chains, you got a decent breakfast from everything that was provided.

Family

4/10

Poor

27 May 2026

Charles

This place has an odd vibe. I felt like I was imposing on the help there. I did not feel welcome at all.
For example, it was mid afternoon and my wife and I were sitting by the pool enjoying the cool weather. We were told to leave the pool area because the guy had to sweep the pool. That’s only one example.
Next time I go to Payson I will not stay here unless it’s the only option.

Partner

2/10

Poor

26 May 2026

Kayla

We had to sleep on the floor with our kids because the hotel couldn't provide cots as advertised on their website. Natalie, who is apparently the manager, was no where to be found on a busy memorial day weekend. All the staff just kept saying they had to inform their manager about issues but Natalie never called or followed up during our stay. I had to personally walk down to the office on multiple occasions to see if she was there.

Family_with_children

10/10

Exceptional

25 May 2026

Cheryl

Room is clean and spacious.

Partner

10/10

Exceptional

25 May 2026

Marsha

Lovely stay as always. Bonus HUGE bull elk walked thru the courtyard and had breakfast in the grass by the pool!

Partner

10/10

Exceptional

25 May 2026

Marilyn

Everything was in excellent shape. All are very helpful. Notified earlier than expected about our room being ready. We did not ha e breakfast this time but have previously and it has always been more than expected. Plenty of everything. First time the ice machine didn't work in the last 4 times we have stayed over the past 3 years. Other ice machines were in service and not to far away. Price is always great. Love the jacuzzi in the room also. Thank You so much for the excellent service.

Partner

10/10

Exceptional

25 May 2026

Sandy

Such a beautiful place. The room was nice, the breakfast was yummy and everyone was great. We will definitely stay there again.

Partner

8/10

Excellent

24 May 2026

Rhoda

Unique was the in-room spa. I would be very happy to recommend Majestic Mountain Inn to all my friends and family. Thank you.

Pet

8/10

Excellent

23 May 2026

Nancy

Check in person gave minimal information. Kind of arrogant. Like pulling teeth to get information on room location WiFi. But day staff was a 5 - friendly warm etc. Breakfast fantastic.
Bad pillows and mattress needs uograding. Beautiful spot great location

Partner

2/10

Poor

23 May 2026

Doug

The hotel is in serious need of a renovation. Being this old it just feels dirty.

2/10

Poor

22 May 2026

Shirley

The room we where in killed a bug sheets on bed had stains and pillow smelled wouldn't recommended to no one bad experience.

Partner