Name: Ramada By Wyndham Watertown
Address: 21000 Nys Rt 3, Watertown, 13601, US

10/10

Exceptional

21 Jul 2026

Jennifer

Staff great but building needs a good cleaning and up grade. Parking was fine.

Friends

10/10

Exceptional

21 Jul 2026

John

Wonderful hot breakfast, helpful friendly staff.

Friends_and_family Family

2/10

Poor

21 Jul 2026

Evelyn

When we got to

10/10

Exceptional

21 Jul 2026

RICHARD

great//////////////////////////

10/10

Exceptional

20 Jul 2026

Raeshwan

Property was clean. Staff was nice. Pool and breakfast were decent.

Family_with_children

6/10

Pleasant

19 Jul 2026

PAUL

Hotel is run down. Great Staff, clean rooms though. Elevator down, ice machine broke on 4th floor, coffee machine broke. Not worth the $200

10/10

Exceptional

19 Jul 2026

Tiffany

It was ok

Partner

8/10

Excellent

18 Jul 2026

Dale

Comfortable

Family

8/10

Excellent

17 Jul 2026

Lea-Ann

The pool was amazing! The breakfast was good. However the building itself was old and run down. The room furniture was old and run down.

Friends_and_family Family

6/10

Pleasant

17 Jul 2026

Allen

Room was clean,staff ok breakfast so parking ok elevator not working television not working took 2 days to call someone to fix the problem

Partner

2/10

Poor

17 Jul 2026

Antoinette

Rundown, outdated and not clean

Family_with_children

8/10

Excellent

16 Jul 2026

Jennifer

The staff is fabulous!!! Especially the manager Michelle. The one elevator is having problems, which is difficult because I like to stay on the top floor due to working nights when I need to stay there. The pool is lovely. The breakfast is great except they always have sausage &?it would be nice if they sometimes had bacon. Rooms are very clean and overall I give them a strong 8/10.

Self

4/10

Poor

15 Jul 2026

Shauna

We have stayed at this hotel many times and had no issues but this time the bed was terrible. It was hard and squeaked so loud every time you moved. Got zero sleep and my hips were literally throbbing. I advised the front desk that until they replaced thst bed room 235 should not be rented to anyone. Other than that everything else was great.

Friends_and_family Friends

8/10

Excellent

15 Jul 2026

SALU

Free self parking in front of the property.
Breakfast was okay. Good seating.
Nice swimming pool though I have not used it.

Friends_and_family Family

4/10

Poor

13 Jul 2026

Kristen

The shower/tub didn't drain correctly so while you were showering you were standing in water. It took 20 minutes to drain after the shower was turned off. Next the TV would only work on 2 channels. Every other channel I tried wouldn't come in. We only stayed 1 night and for the toom being $116 you would of thought the basic necessities would have worked properly. Other than that the staff was good and check in was easy.

Friends_and_family Family

4/10

Poor

13 Jul 2026

Karen

Breakfast was very good. Hot and cold food. Juices and fresh coffee. One broken elevator. One barely working. Room and bathtub dirty. Had a small outdoor pool with long hours but couldn’t get near it due to a lacrosse team tournament. Lobby presentable with a few sitting areas.

Friends_and_family Family

4/10

Poor

13 Jul 2026

Rocio

No , pull out bed for my child even though it was the sole reason I booked here. When I spoke to customer service they informed me the website lies all the times, also elevator was faulty but a notice was posted that it was functional but finicky. My family and I got stuck for half an hour and had to be rescued by the local fire department. Not the best experience

Family_with_children

4/10

Poor

13 Jul 2026

Erickson

Rooms were clean, AC worked good, bed was terrible, pillows were awful, bathroom was tiny, TV was tiny, pool was awful barely had a shallow end for even a small pool as it was. Do not recommend staying here.

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

Stephany

Again great for a few nights- the pool and the breakfast are wonderful. I would stay again

Self

4/10

Poor

10 Jul 2026

Hercilia

The room was clean, the bed was comfortable and the staff was nice. However, the elevator is DANGEROUS! They have a sign on the doors with tiny font to inform people the elevator might not work properly. This is something people won’t read. We got in the elevator and when it stopped the door opened and we were still 3 feet below. Had to go down and have the room changed to a lower level. Then everybody had to use the stairs for our entire stay. This happened for 5 days. The elevator wasn’t fixed and the sign wasn’t changed for something people could read easily. It was so dangerous that the elevator should have been be taped with yellow caution tape instead.

Partner

8/10

Excellent

10 Jul 2026

Patricia

For an older hotel this was nice. The floors in our room could have been cleaner. Found someone’s sock under my bed with some dirt. Outdoor pool was nice but a little cool for July. Breakfast bar had a nice selection with a cool pancake maker.

Friends_and_family Family

2/10

Poor

10 Jul 2026

Lavon

The elevator was broken but staff said it wasn’t so I got stuck in it.
The hallways were nasty with horribly stained carpets.
We reserved an ADA room but were given a regular room so we had to go back to desk and switch. Then room was by an outside door was frequently used and it was very noisy at night!

Partner

2/10

Poor

10 Jul 2026

Susan

Elevator not working, spent a night at this hotel the week before and the elevator was broken then. The second elevator on site has never worked in the past 3 years I have been going there. We are almost 70 years old and the stairs were not an option. Left and went to the Hilton in Watertown and was very impressed.

Partner

10/10

Exceptional

06 Jul 2026

Steven

Room was clean, plenty of parking, definitely stay here again..

Partner

6/10

Pleasant

06 Jul 2026

Stanley

Elevator opened 2 feet short of floor.

8/10

Excellent

05 Jul 2026

Klaudia

This hotel is a little beat up and could use a refresher but the location is great and the price was fair. Bed was comfortable, nice sheets and towels.

Partner

4/10

Poor

04 Jul 2026

sylvio

Room was large but old and tired. 1 plug by the bed and carpet was stained. Halls carpets need cleaning. Elevator was not working nor was the ice maker.

Hotel was quiet and breakfast was adequate.

Partner

10/10

Exceptional

04 Jul 2026

Jenny

Great hotel with plenty of restaurants close by

Self

4/10

Poor

03 Jul 2026

SUNNY YAN LAU

Air Conditioning is not working. Towels are old. Blowing fan only. Temperature and humidity level in room is high throughout the night. Good that we only stay for 10 hours overnight. Expect basic Motel / Inn quality.

Friends_and_family Family

10/10

Exceptional

02 Jul 2026

Jacqueline

Great stay but please look at the mattress in 207 needs to be replaced

Partner

10/10

Exceptional

30 Jun 2026

Stephany

Overall really great for a quick one night stay. Outdoor pool is awesome

Family

4/10

Poor

28 Jun 2026

Allysyn

Chad at the front was AMAZING. Had to change rooms; first room had rust in the sink, windows were dirty and smudged, hair on the shower walls, filthy and smelled horrible. 2nd room was slightly better; cleaner bathroom and room in general. For over 400 rooms, one laundry unit and dryer was broken. Had to go 3 miles to wash clothes at the laundromat. No bathroom ventilation. Only one bath towel and one pool towel for a booked room set with 5 guests. No body wash in the shower. Stucco peeling off ceiling in both rooms. Bathroom doorknob in both rooms didn't turn properly and 2nd room didn't have a working lock; had to turn a certain way to get out of the bathroom. Dirty tissue found behind tv stand in 2nd room. Outlets outdated and had to purchase power strips to charge our devices. Only one \"working\" wobbly elevator for the entire hotel. Lobby women's bathroom no toilet paper except in a clogged stall. 3rd stall pipes leak when flushed and no seat covers. No paper towels in men's lobby restroom. No screen on windows. Vending machine snack expired. No extra trash bags available in room. Outdated fridges. Moth holes in the curtains. All carpeting and rugs throughout the hotel were stained all over.

Family_with_children

10/10

Exceptional

28 Jun 2026

Carrie

Second stay here and I will be again.

Family_with_children

6/10

Pleasant

27 Jun 2026

Marcy

Outdated and not appealing to look at the stained rugs the outdated facilities. Could definitely use a makeover

Family

10/10

Exceptional

27 Jun 2026

Joseph

Good stay no issues breakfast was great will stay again

Partner

8/10

Excellent

27 Jun 2026

Christopher

All was fine. The tv only had three stations that came in clear. Otherwise all was good.

Partner

10/10

Exceptional

27 Jun 2026

Colin

Wish the second elevator worked.

Partner

10/10

Exceptional

27 Jun 2026

Gladys C

Everything was good.

Family_with_children

6/10

Pleasant

26 Jun 2026

Stephanie

Bathroom was dirty, stuff in sink and tub. Definitely an older facility that could use an upgrade. There seem to be mold growing around the bathroom mirror where the caulk was .

Partner

10/10

Exceptional

25 Jun 2026

Robert

We stayed here for one night, first time and it was excellent. The room was clean, lots of parking and the staff were friendly. Breakfast was fine, I enjoyed the pancakes.

Partner

8/10

Excellent

25 Jun 2026

Ivory

The location is close to Interstate 81 with easy access on and off. The room was also easy to access.

Family_with_children

4/10

Poor

25 Jun 2026

Rena

Room was clean, however the hotel itself is extremely run down. Carpets in the hallway have stain spots all over them. One elevator was broken, the back door entrance wasn’t working. We’ve been coming to this hotel for several years and the carpet stains are years old, but the rest of the hotel needs some investment into making it a decent Ramada franchise. Staff at the desk were very pleasant.

Friends

10/10

Exceptional

24 Jun 2026

Arshad

Breakfast should have more better

Family_with_children

4/10

Poor

21 Jun 2026

Steven

We have stayed here several times before but we will not stay here again. We will choose another hotel on our next trip to Watertown. The hotel has declined in appearance and service. They have added breakfast to the amenities. The food was not on par with most hotels. Went out for breakfast on the second day. The hallways were very noisy and had a foul odor.

2/10

Poor

20 Jun 2026

DALE

Dilapidated

Family_with_children

10/10

Exceptional

20 Jun 2026

Christopher

Perfect location and great room.

Family

2/10

Poor

19 Jun 2026

Elijah

.

Business

8/10

Excellent

19 Jun 2026

Kathy

Room was clean,quiet, breakfast was good, staff was friendly, easy parking. Will stay again

Partner

8/10

Excellent

18 Jun 2026

lynn

Staff were very nice and helpful. Breakfast was good . Room had dust bunnies hanging from the ceiling.

Friends_and_family Friends

6/10

Pleasant

17 Jun 2026

Lena

It’s okay, needs work. Room was nice but bathroom needs a renovation.

Partner

6/10

Pleasant

16 Jun 2026

Jared

I arrived late in the evening. The gentleman at the desk was great. The first room I was given had a mess in the bathroom from HVAC work that had been done that day. I was given another room that was better, although there was a little of the HVAC debris. I made the front desk aware but I chose to stay in that room.

The hotel is older. The lobby area is pleasant. There is only one elevator functioning. The carpet in the hallway on the 3rd floor desperately needs to be replaced.

My room showed its age but it was clean.

TV with the universal remote was basically useless since you couldn’t access the guide.

Self

10/10

Exceptional

16 Jun 2026

Peter

My elderly parents stayed and had a great time. They enjoyed the proximity to shopping and the breakfast!

Family

8/10

Excellent

16 Jun 2026

Patricia

Staff were friendly and courteous. Breakfasts were very good with variety and service. Their restaurant, bar were not open. The vending machines were out of service as well as the elevator closest to our room. Thankfully we were on 1st floor. Only had to go to 2nd floor for ice. Our bedding and room was clean and comfortable. The hallway carpets showed a lot of stains and wear. Overall we accomplished what we had our trip planned for and sleeping was good.

Family

6/10

Pleasant

14 Jun 2026

MARC

Breakfast is included(continental) wich is nice, the pool is outside wich is fine in the summer time. Staff really kind and helpful but our room the beds were terrible not comfy at all (old springs mattresses) and our bathroom sink took forever to get hot water.

Family_with_children

2/10

Poor

14 Jun 2026

Michael

It started when the iron fell apart when using, called the front deck, were told I will see what I can do. Got back 6 hours later, same broken iron. Went to service desk and the man working it said I will get you another one, and he did. The other problem qas the floors in the room were filthy. White socks got dirty just walking on the floor. Stay away from this pacle.

Partner

8/10

Excellent

14 Jun 2026

David

Staff were helpful.

Family

10/10

Exceptional

13 Jun 2026

Antonio

The rooms seemed clean but the floors are not mopped. My feet were black. Beds and bathrooms were clean. Breakfast was generated and staff is very helpful and friendly

Partner

10/10

Exceptional

12 Jun 2026

Jeff

Quiet, comfortable place to stay with good breakfast

Self

6/10

Pleasant

12 Jun 2026

Jeffrey

Dated dark and dingy. For a low price it’s fine.

Family_with_children

8/10

Excellent

12 Jun 2026

SEOKMI

After dinner, I returned to the hotel and—forgetting to turn off the engine—went to my room and fell asleep. I was so grateful when the front desk clerk called me in the middle of the night, allowing me to go down and switch off the car. It happened because I wasn't familiar with the rental car's layout, but the staff member's thoughtful action ensured the situation was resolved without any major issues. I am truly grateful for the experience.

Friends_and_family Friends

8/10

Excellent

10 Jun 2026

Lisa

Nice and easy to get in and get a clean room for the night

10/10

Exceptional

09 Jun 2026

Brenda

I ve stayed there several times over the years, I mean it’s a pretty hotel but needs a refresh, wish the pool was open….im hoping I remember the associates name for sure was Chad he was amazing and accommodating and so so helpful. He welcomed us and was just nice which was refreshing….thank you

Friends_and_family Family

4/10

Poor

09 Jun 2026

Rachel

We checked in late and the overnight employee was amazing. Helpful and kind. In the morning we woke up to several bugs (large flying ants) in our bathroom. Not a huge deal. I took a couple pictures and showed them to the young man checking us out. He completely dismissed my concerns and said, \"OH, I was in room 214 last night and I had a bunch of bugs too.\" Gross. I am not a guest who complains, but I do work in costumer service and I not happy with being told that this wasn't the only unclean space in the establishment, or the lack of service recovery. There was no breakfast and if there was we were not told about it. The only redeeming thing about this location was the overnight employee. Oh and bring ear plugs. You can hear EVERYTHING.

Family

2/10

Poor

07 Jun 2026

Deepak

We had an issue with the bathroom. Overnight we had lots of bugs that came into the bathroom and were crawling all over. When we called the front desk about it, they said unfortunately we cannot do anything since the booking was done through Expedia!!! It is very unfortunate that we had to go through this kind of experience and response from the hotel. I hope Expedia compensates me for this as I am going to post my reviews online on social media to make sure others do not have to go through a similar experience and also hesitate to book through Expedia if this is how they will be treated.
I have taken pictures of the bathroom with the bugs crawling all over.
Hope to hear from Expedia soon.

Family_with_children

8/10

Excellent

07 Jun 2026

Monique

The rooms were good and clean but only had two towels per room for two rooms and I had 7 people in my party. The halls and carpeting in the halls were updated and need to be replaced. The breakfast was great and the breakfast room was spacious and clean. Front desk was friendly.

Family_with_children

8/10

Excellent

07 Jun 2026

Lisa

Very nice.

Family_with_children

6/10

Pleasant

06 Jun 2026

Katherine

The hotel itself needs some renovations, it’s very outdated. The breakfast was very small with no options.

Family_with_children

10/10

Exceptional

06 Jun 2026

Melanie

Easy check in. Desk clerks were so nice. Even made me a fresh cup of coffee at 3am. We had an early flight out of Watertown NY. Took us 7 minutes to get to the airport. So convenient. Lots if restaurants and shopping around. Will stay again when we fly. Cheap rates a plus.

Friends_and_family Family

8/10

Excellent

05 Jun 2026

Stephanie

Great breakfast, clean rooms and friendly staff. Just bring your own conditioner. They only have shampoo :)

Partner

8/10

Excellent

05 Jun 2026

Mae Ann

Clean room and had a good stay, recommendable

Pet

10/10

Exceptional

02 Jun 2026

Richard

very quiet place

Partner

10/10

Exceptional

02 Jun 2026

Charles

You would never guess that this is a 50+ year old facility. It looked nearly new to me. The room was on the top floor as I had requested and was fine in all respects. This hotel had \"free breakfast\"....and it was EXCELLENT. Maybe not an omelet bar but it featured scrambled eggs and sausage, all the usual cereals and such....and an automatic PANCAKE Maker! Way better than I expected.

Turns out that the motel had a complete sit-down restaurant and cocktail lounge \"back in the pre-Covid days....\".......and that space was currently being used for the breakfast area and just general public space.

The desk clerk I spoke with at the counter was very pleasant and professional. I real gem. They should give her a raise!

I wish all Ramada properties were as well run as this one.

Friends

10/10

Exceptional

02 Jun 2026

Marek

Nice staff

Self

6/10

Pleasant

31 May 2026

Ken

Hotel was pretty clean but very outdated. Cold water in bathroom sink would not even turn on. Breakfast choices were lacking. Hotel staff was great. Overall we would not stay here again.

Partner

8/10

Excellent

31 May 2026

Jennifer

Staff is super helpful and very kind. The room was very clean. The only thing wrong with the day was that the pool was not quite ready to be opened yet. Very convenient location near lots of restaurants and shopping.

Self

6/10

Pleasant

28 May 2026

Elizabeth

Very noisy

Self

8/10

Excellent

26 May 2026

William

Everything good, breakfast so so.

Partner

8/10

Excellent

25 May 2026

Eric

Kind staff and comfortable rooms

Friends_and_family Family

8/10

Excellent

24 May 2026

Lisa

Great price and super helpful and friendly staff. Very convenient to interstate for those traveling.
There is a pool that is not for use. Looks abandoned, so this hotel is just great for a stop on your way to somewhere.

Family

10/10

Exceptional

22 May 2026

Brian

all was great

Friends

6/10

Pleasant

22 May 2026

Blaine

Room was great and close to the interstate. Problem was the 'Free' breakfast that closed before the scheduled time. You could not even get coffee and a pastry 'to go'. No exceptions even though the breakfast crew closed early.

Self

8/10

Excellent

21 May 2026

Gary

No surprises

Partner

2/10

Poor

19 May 2026

Pardis

Bad experience ever. The staff were rude. Definitely not recommended.

Partner

10/10

Exceptional

18 May 2026

Cheryl

Was a good stay. Thank you.

Business

8/10

Excellent

17 May 2026

Justin

Clean enough. Quick check in. Pool was not open and wasn't disclosed at check in, but otherwise Great stay and fantastic price.

Friends_and_family Family

8/10

Excellent

14 May 2026

Cindy

Good breakfast. No usb outlets in room; take a plug with you. Room really needs redoing/update. Very worn furniture, curtains(blackout backing cracked with spots missing), flush seat peeling apart.

Partner

10/10

Exceptional

13 May 2026

Trina

Excellent location. , very clean, super friendly and helpful staff.

Self

10/10

Exceptional

12 May 2026

gay

Great place for a reasonable priced stop over

8/10

Excellent

12 May 2026

Eric

Great place to stay, clean, friendly service.

6/10

Pleasant

05 May 2026

Susan

This hotel was in convient location . We needed a place to stay while family member was in hospital. Room was clean, beds very confortable . Only complaints, #1 doors were very loud when closed. So you heard them off/on three the night.
#2 included breakfast was probably the most unappealing selection compared to most hotels

2/10

Poor

03 May 2026

Sherry

Elevator sounds like it’s on its last lift. It would be nice if they offered gluten free food for their breakfast. Bed was horrible.

Partner

10/10

Exceptional

03 May 2026

Cynthia

Very friendly staff and the room was clean. The only negative is the restroom was too small.

8/10

Excellent

02 May 2026

Sharon

Room was clean. Breakfast was good. Paring was easy. Staff were friendly.

Family

8/10

Excellent

27 Apr 2026

Michelle

La chambre était propre

Partner

6/10

Pleasant

27 Apr 2026

Michael

We had an interesting start to our stay. We booked one room with a king bed. We were given a room that adjoined with another. Even with the door shut, we could hear every word of the neighbor's phone conversation, despite the fact that they were speaking at a normal volume. We requested to be moved to a non-adjoining room. To do so, we had to accept a room with 2 queens instead of what we'd booked. That room was on the 4th floor and the ceiling had leaked onto one of the beds. Finally, our third room was quiet and leak proof, but again was 2 queens when that's not what we booked. It was clean and fairly comfortable, if a little outdated. Throughout all of this, the employee at the front desk was fantastic and quick to help us. However, it really frustrates me to pay for one kind of room and not get it. We chose to not eat breakfast at the property, so I can't comment on that. Based on this experience, I wouldn't stay at this Ramada again.

Partner

10/10

Exceptional

26 Apr 2026

Frank

first time been back to this hotel since the covid, and was very nicely surprised by the improvements to the room, very clean and quiet.

Partner

8/10

Excellent

26 Apr 2026

Colin

We like staying here. Breakfast was a bit disappointing. The replenishment of food was lacking.

8/10

Excellent

26 Apr 2026

Alessandro

Nice place little old but good for $$$

Family_with_children

10/10

Exceptional

25 Apr 2026

Steven

Good place to stay for the price. Room was clean, breakfast was good, convenient location. Its my go to place when traveling to that area.

Partner

6/10

Pleasant

21 Apr 2026

Brenda

Property needs work from the rooms to the hallways and gathering areas. We stayed two nights. The bed was comfortable and clean but the detailed cleaning in room not perfect. The hallways and stairwells were dark not adequate for light. Parking was great. There were chargers for electric cars, but those remained empty. The coffee was OK - breakfast: we didn’t eat there, but it looked adequate. overall I’d give a two because the place needed so much work and there were seem to be a shortage of staff. I chose the Ramada because it was less expensive than where we normally stay so we saved money, but I’m not sure we would stay there again.

Partner