Name: Quality Inn Suites Watertown Fort Drum
Address: 8000 Virginia Smith Drive, Calcium, 13616, US

6/10

Pleasant

02 Aug 2026

Joseph

There was no elevator, the breakfast was terrible. Very low quality. If the breakfast had a better wood food quality, that would make the stay much better..

4/10

Poor

01 Aug 2026

Jeremy

Very outdated, shower stall had rust stains, tiles were dingy, bathroom door handle wasn’t even on. Staff was decent. Breakfast was very lacking, eggs were cold and spongy. Loud establishment, could hear everything from surrounding rooms and outside.

10/10

Exceptional

30 Jul 2026

Paul

Large room, very comfortable, clean, newer construction, great location if your in town visiting Fort Drum, near highway,
Restaurant, gas, shopping minutes away.

8/10

Excellent

29 Jul 2026

Heidi

Very comfortable stay

6/10

Pleasant

22 Jul 2026

valerie

Room was clean, staff was friendly and will definitely stay here again next time we're coming to Ft. Drum. Few minor things, the door to bathroom didn't close all the way very easily, the door knob was broken, the shower faucet was loose, key stopped working after day 1. Minor things.

10/10

Exceptional

19 Jul 2026

John

Very well maintained

6/10

Pleasant

19 Jul 2026

Lauren

It’s meh. Not the nicest but not necessarily dirty or gross. It was fine for one night since there are limited options in the area.

Friends_and_family Family

10/10

Exceptional

16 Jul 2026

Kelly

Spacious rooms

Family_with_children

8/10

Excellent

15 Jul 2026

Wayne

Clean and nice

Family

8/10

Excellent

13 Jul 2026

Royanne

Reservation didn’t match room received at time of checking in

Partner

10/10

Exceptional

13 Jul 2026

Stan

Clean and economical

Family

4/10

Poor

11 Jul 2026

Dikesh

The room assigned to me was out dated, blankets had holes everwhere, the sofa provided was disgusting as if it was picked up from streets. Only the lobby is renovated, the rooms and furnitures are outdated.

Friends_and_family Family

8/10

Excellent

05 Jul 2026

Ajaz

The good : well located with easy highway access to Route 81, Watertown, Sackets Harbor, and the Thousand Islands region within 10 to 25 minutes. Reasonably comfortable rooms. Good desk staff (when they are there).

The bad: continental breakfast was poor. No breads of any kind. No fruits. Bitter Coffee. The desk staff often not there. Sought towels at 10pm. Rang the service phone at desk. No one came after over 5 minutes. I finally roamed till I found a guy. Internet wifi was almost non-functional - meaning too weak.

Partner

2/10

Poor

01 Jul 2026

DIPAK

Service was poor and there is too less items in breakfast. It’s better to not to provide breakfast. Horrible experience and not recommended.

Friends

2/10

Poor

28 Jun 2026

Sunil

The staff was extremely rude and unprofessional. I booked two rooms, each with two beds. On the morning of my arrival, I called the hotel and spoke with a representative who confirmed that both rooms were reserved next to each other.
However, when I arrived that night, the front desk representative did not honor the reservation as previously confirmed. Instead, I was assigned two rooms that were far apart, and one of the rooms had only one bed instead of two. That room was also not properly prepared—it only had a mattress, and there was a strong unpleasant odor.
I showed the front desk my reservation clearly stating that I had booked two rooms with two beds in each. Despite this, the staff was rude and initially refused to provide the rooms I had reserved.
After a lengthy and frustrating argument, they finally assigned the correct rooms. Unfortunately, the problems did not end there. The bed sheets had visible stains, and when I reported the issue, the front desk representative refused to replace them or resolve the problem.
Overall, this was a very disappointing experience due to poor customer service, failure to honor the reservation, and unacceptable room conditions. I would not recommend staying at this hotel.

I travels a lot but Never had such an experience in my life earlier.

Family_with_children

6/10

Pleasant

16 Jun 2026

Ney

breakfast shouldn't be advertised as that, very mediocre.

Family

4/10

Poor

15 Jun 2026

Jennifer

Thought that the room was very small and outdated. No flowers outside or brochures for things in the area. At breakfast their was no hot water to make hot chocolate for example or even any hot chocolate. No bread bagels or English muffins or a toaster!

Partner

6/10

Pleasant

14 Jun 2026

Brandi

The checkin was easy. Staff were very nice. It was odd no one was ever at the front desk, but then showed up. 2 floors but no elevator. No body wash dispenser in shower ( had shampoo, conditioner, and lotion dispensers). The fridge and microwave in the room were old but functional. The alarm clock with outlets was broken and needed replaced. The outlet at the desk dislodged easily. Floor lamp fell apart when moving. The shades for the windows were pull chains and were difficult to use. The room just needed updating and some TLC. The paint job was Sloppy. However the beds were nice, sheets and towels were clean. Floor was clean. Continental breakfadt was just ok. The same thing both days. My suggestion is to have a place for a free snack center ( not a vending machine) with a water dispenser filled at all times. Could not even have any water at breakfast. It was oj, apple juice or coffee only. The tables rocked while eating and needed fixed. The whole place just needed some extra love. We parked out the back door and ended up being next to the employee smoke table and laundry exhaust. That was not fun either. Based on this experience, Quality Inn would not be our first choice. Would rather pay a little more per night if possible to have a better experience overall.

Friends_and_family Family

8/10

Excellent

04 Jun 2026

Daniel

Room was very clean and bed was comfortable. Place is very outdated though but stay was fine. Breakfast is another story. Eggs totally gross and tasted like chemicals

Family_with_children

8/10

Excellent

25 May 2026

Srinivasan

Hotel provided variety of items in the breakfast but quality can be better.

8/10

Excellent

21 May 2026

Sheldon

Good location to visit Ft. Drum. Nice stay, only down is the very limited breakfast. Would stay there again.

10/10

Exceptional

18 May 2026

Linda

This hotel was clean and comfortable. We loved it.

Partner

10/10

Exceptional

16 May 2026

Shannon

The room was clean, the staff are super friendly. The first time I stayed I was impressed along with the second time. This will be my go to hotel anytime I’m in town. I didn’t try the breakfast as I’m not a huge breakfast person, but they had eggs, sausage and waffles, so all good options. My only negative is tv options, as I like to lay in bed and watch tv at night and there was no options to login to my streaming services and the channel options were limited. Other than that I would 100% recommend this hotel.

Self

8/10

Excellent

06 May 2026

Lauren

Breakfast was just okay. I wish they had a place to fill up water bottles. And there is no elevator, so make sure if you have a disability to get a room on the first floor. Otherwise, staff were friendly and it was a great stay

Family

6/10

Pleasant

05 May 2026

Roger

We stayed here a few years ago (maybe 3?) when the motel had just opened. The building needs a little work on minor things, as an example- our toilet set was loose. The motel is convenient to shopping and restaurants, but it is very noisy. We could easily hear road traffic. The walls are thin, and we could hear other people talking and walking, along with toilet flushes. Breakfast was disappointing, at 7:30 am, there was no hot items, and the waffle mix was empty. The desk staff did come and refill things after being summoned. The room was clean, and the toiletries were nice.

Partner

6/10

Pleasant

27 Apr 2026

Chris

Yes

Self

10/10

Exceptional

19 Apr 2026

Ashley

Great staff. Leaving fort drum and this hotel helped us tremendously. So grateful

Family_with_children

6/10

Pleasant

18 Apr 2026

Cherica

Parking was ample and the hotel was mostly clean. The property is unfortunately very noisy due to the parking lot being directly under the rooms and the hotel being off a main road. All in all still decent for the price.

Self

6/10

Pleasant

10 Apr 2026

Kathryn

Hotel was OK. Clean enough, just very minimal and basic. It also has no elevator but two floors, so be aware of that if you have a lot of luggage. We asked to change to the first floor but were told the type of room we had (King with sofa?) was different than the rooms on the first floor - I am not sure of that. It just looked so outdated and unfinished. The toilet was small, of center and low to the ground. Bed was uncomfortable and on a very small and loud frame - the top
Of the bed was also almost at an angle once you laid down. The TV was also outdated and not a smart tv. The floors were also weirdly uneven? Like there were parts that dipped in…

Partner

10/10

Exceptional

05 Apr 2026

Jason

Always a fantastic stay. The staff, the amenities, the convenience, the value - A+++++

Self

8/10

Excellent

05 Apr 2026

Thomas

Shower pressure was poor at best and temperature went from scalding to freezing within a 1/4 inch on dial

Partner

10/10

Exceptional

29 Mar 2026

Ian

Cozy

10/10

Exceptional

28 Mar 2026

Jason

Best value in the area. It's very evident that this hotel is ran properly. Convenient location, efficient check-in/check-out, clean, comfortable & well maintained.

Self

10/10

Exceptional

21 Mar 2026

William

Yes was good

Partner

10/10

Exceptional

18 Mar 2026

Kim

Staff is always amazing!
This hotel has become our go to.
Comfy beds and breakfast included are two stand outs.
Oh an clean? As a whistle!

Friends_and_family Friends

10/10

Exceptional

15 Mar 2026

Jason

Excellent all-around. Easy & efficient!

Self

2/10

Poor

14 Mar 2026

David

We arrived much later than expected, at 1:15 am. It was about 30 outside, so not very cold for early March in Watertown. The heater was off in the room and the furnishings were austere.
On high, the air coming out of the heater was lukewarm. The night clerk assured me that the heater was working and all the rooms had the same heater. He said, “It will warm up in about a half hour, and it doesn’t help that you booked a big room.” By 2 am, the room was still too cold to remove your coat. We tried another room, same thing. We left and checked into the Days Inn next door. The rooms were nicer there.

Partner

10/10

Exceptional

11 Mar 2026

Ian

Good night sleep

10/10

Exceptional

09 Mar 2026

Alan

Very bright and well lit parking area, always super clean throughout,.

Partner

8/10

Excellent

09 Mar 2026

Keana

Great rooms and not crazy expensive

Partner

10/10

Exceptional

25 Feb 2026

Connie

Excellent!

6/10

Pleasant

25 Feb 2026

Tiffany

The staff at check in didn't say a word other than my room numn

2/10

Poor

19 Feb 2026

Holly

The heat was broken as well as the fridge and when i requested a new room the same issues remained. I was on the phone for hours making sure i got a refund.

Partner

8/10

Excellent

16 Feb 2026

John

Room was clean, water was hot, lots of tv channels. Temperatures were easily controlled.

8/10

Excellent

13 Feb 2026

SAMANTHA

Only complaint we have is that a king size bed should have king sized pillows. The couch cushions the use are a joke for sleeping.

10/10

Exceptional

09 Feb 2026

Abdul Hannan Khan

The rooms were clean! Price was reasonable!

Leisure Family_with_children

6/10

Pleasant

07 Feb 2026

Mark

Breakfast was lacking with very few options.

10/10

Exceptional

31 Jan 2026

Linda

Staff was courteous, room was large and clean. Breakfast was tasty.

Leisure Family

10/10

Exceptional

24 Jan 2026

Bhavjit

Everything was perfect. The only thing is the person who checked-in needs to change his mood before starts work at the front desk. Mentioned nothing about timing of breakfast, location, nothing about where to park the car or is there anything we need to register, location of our room. Everything was blank after get the key card of our room. Anyway, The hotel it self is great and clean.

Leisure Friends

10/10

Exceptional

18 Jan 2026

Shannon

Good

Leisure Family_with_children

10/10

Exceptional

15 Jan 2026

Jamey

Nice hotle, good service

10/10

Exceptional

13 Jan 2026

wamidh

Good service great stuff

10/10

Exceptional

04 Jan 2026

Jamey

East to check in spacious rooms, comfortable beds. Shower/tub not quite awesome but worked.

Friends_and_family Friends

8/10

Excellent

04 Jan 2026

Alexis

House keeper walked in room didn’t knock at the door just walked in before 10 am. Then we said we weren’t checking out til 11 and she continued to knock on the door about 3

10/10

Exceptional

31 Dec 2025

Rhoda

Staff is super friendly and very accommodating

10/10

Exceptional

21 Dec 2025

Cynthia

When I first checked in and went to the room I was assigned, it was not the room I booked. I booked a room with a king bed and a pullout sofa bed. I wanted a spacious room plus a large enough bed to be able to toss and turn without pushing my boyfriend off the bed, so it had to be a king bed. The room I was given was a standard room with a queen bed. I went back to the hotel associate and explained this wasn't what I booked and definitely not what I paided for (I prepaid, the king bed w/sofa room was significantly more than a standard queen). I told him, don't care if it has the sofa bed or not but it has to be a king bed. Without issues he was able to switch my room to an even more spacious room. Bed was super comfortable, place was extremely clean and staff was friendly.

Leisure

4/10

Poor

13 Dec 2025

Kathy

Very disappointing!!! Our room was freezing we walked in and the cold hit us temp maybe 40 degrees in the room. No heat on!! Turned on the heater just luke warm air. We sat in our coats for over 2 hours and it never warmed up till the middle of the night was so uncomfortable. Went to the front desk to ask why it was so cold reply was to save money cause it cost so much to heat. Ok so….. when I said it was so cold like 40 in there his reply was that’s not cold when I repeated oh yes it is his response once again was no it’s not! He did offer another room but that was just as cold. Also the hot water was just Luke warm didn’t shower cause it wasn’t warm enough to take one.
When you know that room is reserved put the damn heat on and turn the water temp up!!!
We’ve stayed here a lot over the last 5 years and was always a great place clean, quiet, friendly staff. Not sure what happened but I’m not sure if we will ever stay again!!!

Partner

10/10

Exceptional

07 Dec 2025

Ronald

Absolutely

8/10

Excellent

02 Dec 2025

Scott

Check in was a breeze. Young woman at the front desk was friendly. Room was ready and very clean. The bed was comfortable and we found the hotel very quiet. The complimentary breakfast didn’t have a lot of choices. Overall we would stay again for the price.

Partner

6/10

Pleasant

28 Nov 2025

Juventz

Good room

10/10

Exceptional

28 Nov 2025

George

Near dining places and nice and clean and quiet

6/10

Pleasant

24 Nov 2025

Sharon

Room was clean . Breakfast was terrible

Leisure Family

8/10

Excellent

22 Nov 2025

Wade

Overall everything was good.

10/10

Exceptional

15 Nov 2025

Maureen A

Front desk clerk, Sterling, was awesome. Thank you!

10/10

Exceptional

14 Nov 2025

candy

Clean room

Leisure Self

10/10

Exceptional

03 Nov 2025

Alan

Rooms are always clean, fresh , hot water within seconds , good clear tv and excellent in room coffee !

Leisure Partner

8/10

Excellent

27 Oct 2025

George

The breakfast bar was very limited... and the waffle machine was turned off so the options I had was a yogurt which was ok... They had muffins (Bannana only option) were nasty. And they had what looked liked pancake styled egg and sausage, My wife had those and said they were very bland. the apple juice was very bland too almost tastes like flavored water. And that was it.

Friends_and_family Family

10/10

Exceptional

25 Oct 2025

Luis

Stayed for 3 weeks for work, very affordable and very clean. Best option if you’re planning to stay in the area of Watertown/ fort drum

Business Self

10/10

Exceptional

25 Oct 2025

Savell

Love this place and the associates

10/10

Exceptional

22 Oct 2025

Miriam

nice room, very clean,comfortable and a great value

Business_and_leisure Family

10/10

Exceptional

15 Oct 2025

Daisy

Love it there

Partner

8/10

Excellent

13 Oct 2025

Kelly

Room was clean, however the room I was given was missing the child safety latch on the door. I had my 4 year old with me so I requested another room. There is no elevator so if your on the second floor you have to take the stairs... Also, my key cards deactivated every day of my 3 day stay and I had to go to the front desk every night to get my keys turned back on, that was very annoying. But overall we had a decent stay. Beds were comfortable, room was clean and quiet and parking was easy. The breakfast in the morning was terrible but there's plenty of places close by for a cheap easy meal. Would stay here again.

Leisure Family_with_children

10/10

Exceptional

12 Oct 2025

Lan

Good

Breakfast is good, and room is spacious. The warm air condition had strong smell, and we do not have to use it.

Partner

2/10

Poor

12 Oct 2025

Nicole

The star rating on Expedia is why we thought we would try this hotel - it is not an accurate star rating. This hotel looked decent from the outside but once in the halls and in our room it was not worth the $. The halls smelled, the room was old with poor updates. The bathroom was gross. The room heater was broken so when trying to sleep it would make an awful noise that made it nearly impossible to sleep so we had to turn it off. There were dead bugs by the window which we noticed in the morning. The staff was rude and the continental breakfast was awful. Overall I would not recommend staying here if you have another option.

Leisure Partner

10/10

Exceptional

09 Oct 2025

Adeena

Good value for the money you're spending. They had good breakfast options as well.

Friends_and_family Family

8/10

Excellent

06 Oct 2025

emily

Everything was very good n the room was very big

Leisure Self

10/10

Exceptional

05 Oct 2025

Andreas

Clean room and nice with hardwood floors!

Leisure Family

10/10

Exceptional

01 Oct 2025

Savell

Very clean, nice size room and friendly staff.

Business Friends

8/10

Excellent

01 Oct 2025

Mahmood

Great place with the great price. Breakfast was good based on the price. Rooms are clean and internet was excellent. I would recommend this and stay there again.

Business Self

10/10

Exceptional

28 Sep 2025

Lance

Nice room and staff

8/10

Excellent

26 Sep 2025

Michael Lorne Joseph

We are very happy with the hotel. It has obviously been refreshed but the refresh is very tasteful. The location has a lot of restaurants and services nearby. It is a pretty close drive to Watertown. Absolutely excellent value for money.

Leisure Family

10/10

Exceptional

20 Sep 2025

Rodney

We love the room

Leisure Partner

10/10

Exceptional

20 Sep 2025

Rodney

It was a great experience we loved the room.

Leisure Partner

10/10

Exceptional

19 Sep 2025

Emma

Loved it

Everything was about perfect. The ease of check-in, the cleanliness, the spacious rooms. I’ll definitely use this hotel again.

Self

10/10

Exceptional

14 Sep 2025

ATHIRAJ

Convenient and clean facility. Breakfast options are very minimal.

Family

10/10

Exceptional

14 Sep 2025

Patrick

We stayed there was a excellent hotel. Close to a fort drum

10/10

Exceptional

13 Sep 2025

Senthil Kumar

Great staffs and excellent service!
Nice and clean room

Business_and_leisure Family_with_children

6/10

Pleasant

10 Sep 2025

Diwakar

The space needs new furniture. We had a torn sofa chair and some old scratched tables and infrastructure in the bathroom was bad

Friends_and_family Family

10/10

Exceptional

07 Sep 2025

Lisa

Great stay. Will stay again!

Business Self

8/10

Excellent

06 Sep 2025

Brenda

Convenient for our needs

Strong chemical scent in the room and kitchen floor could have been cleaner.

Partner

10/10

Exceptional

01 Sep 2025

Verified traveler

Clean hotel and quiet location

Very clean and quiet room. We loved to stay there.

Friends_and_family Family

10/10

Exceptional

01 Sep 2025

Morley

Friendly Staff, Clean rooms and plenty of parking.

Leisure Partner

10/10

Exceptional

31 Aug 2025

Denise

Great price and spacious clean rooms

10/10

Exceptional

31 Aug 2025

Peter

Great hotel.

Leisure Partner

2/10

Poor

31 Aug 2025

Verified traveler

Gave ua headlice don’t recommend!

Partner

10/10

Exceptional

31 Aug 2025

Joyce

It was close to everything that we wanted to see.

Friends_and_family Friends

8/10

Excellent

25 Aug 2025

Karin

The hotel is spotless. I would have given it a 5 star except the check in was not informative or friendly. After the check in I didn’t see another person at the front desk until I checked out 4 days later.

Leisure Family

10/10

Exceptional

23 Aug 2025

Lindsey

Stay here seeing my daughter at fort drum and everytime it’s lovely . Never a complaint .

Leisure Self

10/10

Exceptional

22 Aug 2025

Robert

1000 Island Weekend Getaway

We were here for a weekend getaway. Check in went smoothly, room was comfortable, bring clothes hangers just in case, as we had 1 hanging in the clothes closet. Room came with a microwave (we did not use) and a mini refrig (kept our items nice and cold).
We stayed Fri-Sat nite and at 1:30am someone proceeded to knock on our window. We ignored it and then we heard them knocking on the window at the room next door.
You do need a pass key to access the outside entrances. Not sure what their story was, but we were not about to let them in.
A decent breakfast was provided, eggs, sausage patties, cereal, mini muffins, yogurt and I believe you could make waffles or pancakes.
It was a nice location for our getaway and would consider staying here again in the future.

Partner

4/10

Poor

20 Aug 2025

Verified traveler

Hot water lacking. St 8:45

Friends_and_family Family