Name: SureStay by Best Western Camp Verde
Address: 1550 W. State Route 260, Camp Verde, 86322, US

8/10

Excellent

26 Jul 2026

Mickey

Nothing unique, but nice sized room, clean, comfortable, easy to get into Camp Verde and onto the freeway.

10/10

Exceptional

25 Jul 2026

Mickey

The air conditioning was effective and much needed as the temp was 107 degrees. Breakfast was good and fresh. Room spacious and clean. Convenient location. Our second time to stay here.

2/10

Poor

14 Jul 2026

Josh

One of the things critical in a hotel now a days is Wi-Fi... Unless you stay at this Best Western then you better be prepared to hotspot your device. This is unacceptable to the business traveler, the front desk told me. Yeah the signal doesn't reach all the rooms... I had stayed here in the past and was told that they were getting it fixed. They have not... Also a hotel is kind of run down and slowly being rebuilt

Self

10/10

Exceptional

13 Jul 2026

WYNDY

Motel was clean. Most employees friendly. Tv remote not working properly. Indoor pool refreshing. Adequate breakfast. Wi-fi weak.

Self

8/10

Excellent

09 Jul 2026

Jackyln

Fine stay for the price

6/10

Pleasant

07 Jul 2026

Earl

Close to freeway and walking distance to nearby dining. I did arrive early before 3pm check in and was told to return or pay extra for early check in. Room was decent for a one night stay, don't expect much. I had to call hotel staff to come and clean floor of dog hair.

Self

4/10

Poor

28 Jun 2026

Donald

WiFi provided is sporadic. Ask for a room on the second floor!

Pet

10/10

Exceptional

25 Jun 2026

Krista

The pool was great but the hot tub was out of service. The ice machine was down. The location was within walking distance of several food options. Breakfast hours posted were conflicting with the info given at check-in but we made it there in time. There are several large shade trees on the east side of the property and it would be a nice addition if there was a seating area out there.

Family_with_children

10/10

Exceptional

24 Jun 2026

Irma

Great

6/10

Pleasant

22 Jun 2026

Monica

Beds were comfortable, room was clean but television wasn’t working

Family

10/10

Exceptional

22 Jun 2026

Jean

Very clean hotel. Staff were amazing, so helpful. Location is great walking distance to just about any restaurant or fast food. If you gamble there is a casino right down the road. Really nice little town. I plan on staying again when in the area.

Self

6/10

Pleasant

21 Jun 2026

Vanessa

I hated being woken up by kids running down the hallway at 6am but other than that it was good!

Friends

10/10

Exceptional

18 Jun 2026

Jose

Clean room
Air conditioning great
Breakfast

Partner

2/10

Poor

13 Jun 2026

Kedzi

First, there is no where to put Heat Sensitive items several hours before check in. I wasn’t in the position to pay and extra 40.00 for 1 hr early check in, that started me not feeling welcome.
Next when I did check in, the room looked like they hadn’t cleaned and dusted, I spilled some water on the floor, cleaned it up with one of the white wash cloths towels and it was black from the floor.
The bathtub rubber stopper had mold on it, the sink faucet/ filthy and gross, the beds were uncomfortable with thin mattresses, the refrigerator vibrated so loudly I had to deal with it until the time I needed to go to sleep, and lower the temp dial to 0.
The plumbing seems to make noise from wherever water is being used. It’s a very non-restful place. I had so much physical work to do in the heat for 3 days, and other work when I got back to room. I was extremely not happy and couldn’t afford to just pay and move to another property.
The guests were loud, was woken up from 1-3:30 repeatedly but people slamming their doors and talking loudly. The second night was a bit better, 2:45 was the first idiot slamming their door.
Finally, whomever “lives there” made the smelliest dinner,it was too hot to open the windows to ventilated so u had to just live with gross smelling food.

Self

8/10

Excellent

03 Jun 2026

Andrea

El desayuno me hubiera gustado que fuera mas variado

Family_with_children

10/10

Exceptional

02 Jun 2026

Carla

The rooms were very clean The staff was exceptional The breakfast was a basic complementary breakfast and the air conditioning was great I would definitely stay there again

Family

10/10

Exceptional

31 May 2026

Gabriel

Staff was very friendly and welcoming!

Friends

6/10

Pleasant

28 May 2026

Kristian

Overall its a okay place nothing special.

Pet

10/10

Exceptional

26 May 2026

Brad

Good clean room

Partner

4/10

Poor

24 May 2026

JOHAN

First of all, and most important, the internet/wifi was extremely poor, or even unexistant ! The last evening (of three !) I had no wifi for at least THREE hours. This is absolutely insufficient for the price you pay.
Also the airco is very old and enormously noisy. The motel itself is also rather noisy : you hear practically every step on the second floor !
The breakfast is insufficient : you have to ask all the time for what is missing (no great attention for the breakfast). Also no egg or sausage. One receptionist is more outside smoking a cigarette instead of being at her desk.
All together, stay away from this motel until everything is renovated !

Partner

8/10

Excellent

24 May 2026

Pamela

Reasonably priced option for a quick visit or overnight on the road.

10/10

Exceptional

23 May 2026

Rebecca

I am a travel nurse and have stayed in tonssss of hotels this is one of my favorites! Nothing like friendly staff after a toxic shift. :))

4/10

Poor

22 May 2026

Randi

We did not get a lot of sleep. The people above us were very loud. Then at 4 ish in the morning someone dragged there suitcase down the stairs bumping it on EVERY STEP. Our room was next to the exit.
In the past we enjoyed the quality of a Best Western. I felt like I was staying in a sub par motel 6.
Reported our experience to the desk at check out. No sympathy, no compensation for our bad night. Never again.

Friends_and_family Family

10/10

Exceptional

12 May 2026

Patrice

I will be ing bringing my family again this was a awesome experience

Family_with_children

10/10

Exceptional

06 May 2026

Jeff

Clean rooms and friendly helpful staff. No elevator for upper floor. Small continental breakfast but fresh. Priced right.
Convenient walk to fast food and coffee.

2/10

Poor

06 May 2026

Donna

The property was easy to find, and close to Ames. A bit plain from the outside , but the rooms had been recently updated . The room was modern , clean and comfortable.
The staff were friendly and helpful.
Breakfast was adequate and fresh food constantly brought out.
A good value for the $. It was a good start to our vacation.

6/10

Pleasant

05 May 2026

Christina

Good price for an average room. No frills.

Family

2/10

Poor

02 May 2026

Julianne

Hallways covered with litter. Unfinished tile.
I won’t stay there again.

Pet

10/10

Exceptional

01 May 2026

Isauro

Personal muy amable . El desayuno muy pobre

Partner

10/10

Exceptional

28 Apr 2026

Julie

Nice sleep

Self

6/10

Pleasant

24 Apr 2026

Donna

Half of the room is bed the other is open space. The chair provided was a metal folding chair. When I asked if any other room maybe had a chair that one of use could use to watch tv - we were told no and offered another metal chair. The bed has one side table and the other side is so close to the wall I had to be careful not to knock into it at night. We used towels on the door base to shield the lights from the hall lights. But nothing could help the noise that began at 545 AM.

Partner

10/10

Exceptional

10 Apr 2026

Pamela

Breakfast was waffles, toast, bagels and muffins and was good. Coffee was fresh. The staff was incredibly friendly and very helpful, I would give them all an A+. AC was good but not hot day.

Self

10/10

Exceptional

31 Mar 2026

Nadine

Comfortable bed and quality linens.
Breakfast was pretty sparse.

10/10

Exceptional

31 Mar 2026

Leah

Yes

Partner

10/10

Exceptional

30 Mar 2026

Shree

It was one of the best facility for the price. The owner has definitely paid attention on how to design the room and take care of indoors and out doors cleanliness. Staff were hands down the best. I might visit the place again just so that I could stay there again.

Self

8/10

Excellent

25 Mar 2026

Adah

Staff were helpful, and very polite, they ran out of breakfast food too fast even though they had a shipment the day before and breakfast room chairs were very hard with no backs, otherwise it was a good stay

Friends_and_family Friends

10/10

Exceptional

20 Mar 2026

Teresa

Staff was very friendly and helpful

Friends_and_family Friends

8/10

Excellent

14 Mar 2026

Patricia

Clean rooms. Friendly staff. Mattresses are soft, not a lot of support. Would stay here again because of the location and staff, and Denny's next door with good and reasonably priced food.

10/10

Exceptional

14 Mar 2026

Samuel

tout étais bien .

Self

4/10

Poor

14 Mar 2026

Patricia

Yes

Partner

6/10

Pleasant

12 Mar 2026

Sami

Sound proofing was not great, you can here everything, from people walking, talking or using the washroom and shower.

Friends_and_family Family

10/10

Exceptional

12 Mar 2026

Rachel

Had a really nice stay here!
Right off the highway so a great stop over.
The rooms were clean, beds were comfy and staff were very lovely.

Only thing to note was:
-the WiFi was weaker the further you were from the check in desk
-The shower water was unusual —I think it may have a softener?
-If you have a room with a suite the walls are pretty thin.
-They do have a breakfast but I missed it (ends at 9am)

Would absolutely stay here again!! I am grateful for finally finding something affordable and having a good experience! Thank you for keeping your prices low… cost conscious people deserve a good night’s rest too!

10/10

Exceptional

07 Mar 2026

Carrie

Didn’t use hot tub. Parking was safe

Partner

8/10

Excellent

06 Mar 2026

Elena

The room was clean and the young male staff at the reception was genuinely nice and helpful. Overall, I enjoyed my 5 night stay except for 2 things that were a bit concerning.
Firstly, something seemed to be going on every night outside my window. Most nights, there were people hanging out in the parking lot. There were always groups smoking by the hotel entrance, and some people also seemed to enjoy revving up their engine and blasting loud music from their cars. The police car was patrolling the parking lot every night and also in the morning. However, just in case I grabbed every tiny thing from my car and brought it into the room at night.
The second thing was that the bathtub tap in the first room that I was given was broken and the water was running (not just dripping but actually running as if turned on) non-stop. I was told by the housekeeping staff that there's nothing they can do about it because fixing it requires replacing the faucet (which I assume is costly? but isn't this part of running a hotel business?) In the region that is in drought most of the year I found this attitude towards water concerning.
Overall, I would probably stay here again if they address the running tap issue.

Self

10/10

Exceptional

06 Mar 2026

Craig

Excellent beds, staff, and cleanliness. The breakfast was bare minimum.

Self

4/10

Poor

04 Mar 2026

Shelby

The walls are so thin. If you are a light sleeper, dont stay here.

4/10

Poor

04 Mar 2026

Sandy

The pool area was shutdown completely with yellow tape around everything. We were led to believe that we had lower level rooms with reservations, but when we checked in we were told there was not enough staff to clean rooms so we had to have second floor rooms. NOT good for a blind person and an 82 year old. Felt it was too late in evening to look for other accommodations.

Friends

10/10

Exceptional

23 Feb 2026

Darrell

Reasonable rate, very helpful staff!! Convenient location!

Family

8/10

Excellent

22 Feb 2026

Lynn

Very nice staff

Friends_and_family Family

10/10

Exceptional

20 Feb 2026

Brooke

Great location - clean room

Self

10/10

Exceptional

20 Feb 2026

Daniele

Very pleasant and clean. I just don't like the idea that the breakfast doesn't have any juyce for kids..

Family_with_children

8/10

Excellent

15 Feb 2026

Bernard

I stayed in the upper rooms and they were noisy and the fridge was noisy as well.

10/10

Exceptional

11 Feb 2026

carlos

!

6/10

Pleasant

10 Feb 2026

Heather

Room was nice. Hallway carried noise but was not an issue overnight. Breakfast was extremely basic and staff did not keep up restocking as items were consumed.

Partner

10/10

Exceptional

10 Feb 2026

Alison

Room was very clean and staff was nice. It was more than I expected for the price point of this hotel. Will definitely stay here again!

10/10

Exceptional

27 Jan 2026

Kealakai

Overall great stay with gorgeous views of the Verde Valley! Our room was clean and tidy. The staff was very friendly. The property was very well maintained.

Leisure Partner

8/10

Excellent

18 Jan 2026

Robert

Nice staff

Friends_and_family Family

2/10

Poor

19 Dec 2025

Charlie or Trena

Couldnt provide key cards as computer had issuses. Staff was clearly drunk. Extremely noisy all night long with staff partying.

Business

8/10

Excellent

13 Dec 2025

rachel

Hotel and room were very clean. Decently insulated against noise. I loved that they had blackout curtains. Staff was really friendly. Continental breakfast had decent variety. Only reason I am giving it 4 instead of 5 stars is the hotel is a little dated. I would definitely stay there again.

Partner

10/10

Exceptional

01 Dec 2025

RAY

Room was clean, front desk professional and helpful.

Self

6/10

Pleasant

30 Nov 2025

Fei

Overall it is a good experience. We were just on the way back to Phoenix. This is good enough to get a good sleep. The room has a strange smell seems come from the cleaning product they use.

Business Friends

4/10

Poor

27 Nov 2025

Cheryl

Staff did not follow thru with assisting with loud patrons

Friends_and_family Friends

4/10

Poor

18 Nov 2025

Miguel

Room clean but hallways really rundown and dirty. Breakfast was very limiting

Leisure Family_with_children

8/10

Excellent

13 Nov 2025

Diana

Front desk and housekeeping were friendly. Parking lot was dirty. Not safe, back doors are left propped open. The smell of people smoking weed was overwhelming. Noisy, you can hear everything through those walls, even when the person next door flushes the toilet.

8/10

Excellent

12 Nov 2025

William

Good overnite stay, close to the Interstate highway, had some eating options nearby

Leisure Partner

2/10

Poor

11 Nov 2025

Agustin

The refrigerator made different noises. The right side wall lightning flickered. The worst was that I get a call in the afternoon telling me that I had taken a desk lamp (there was no desk lamp when I checked in) and the guy told me that I would be charged for this missing item. I asked to speak with manager or gen manager multiple times but not able to do so. I would never stay here or recommend to anyone. This seems like a scam to boost revenue.

Leisure Partner

8/10

Excellent

11 Nov 2025

Cassandra

Room was accommodating for my pup and I for a quick nights rest. The “breakfast” that’s included is not wha I was expecting at all. The select fruits were old, there was only bagels and toast.

8/10

Excellent

08 Nov 2025

Uday

Fresh breakfast, wider healthy choices would have made it excellent.

10/10

Exceptional

31 Oct 2025

John

Room was clean and pleasant. Staff is friendly and very helpful. Overall a good experience.

Partner

6/10

Pleasant

21 Oct 2025

Hyung-sup

The breakfast was not good and the seats were very limited.

Leisure Partner

8/10

Excellent

21 Oct 2025

JENNY

WiFi was not working

Friends_and_family Family

10/10

Exceptional

17 Oct 2025

Athena

Clean room, staff very friendly, good breakfast!

Leisure Friends

10/10

Exceptional

13 Oct 2025

Michael

Staff was really polite and the room was nice. No complaints!

10/10

Exceptional

12 Oct 2025

Adriana

The room was very clean and I felt safe my entire stay. There’s a few food options nearby too which was great and the AC worked fantastically!

Leisure Family

10/10

Exceptional

11 Oct 2025

Francis

It was nice and very pet-friendly to have our dogs in the rooms.

Leisure Pet

8/10

Excellent

07 Oct 2025

Chris

Good

10/10

Exceptional

05 Oct 2025

Hedie

Clean room , air conditioning worked perfectly !

Leisure Pet

10/10

Exceptional

29 Sep 2025

Patricia J

The staff was very friendly and helpful. The room was very clean.

8/10

Excellent

28 Sep 2025

Chris

Good

8/10

Excellent

28 Sep 2025

James

The hotel is standard. I expected more from a Best Western. Room was clean, we actually got to check in 15 minutes early, however the policy of check in after 2pm, and out by 11am, is getting more ridiculous by the year. The indoor swimming pool has been closed for 11 months. The Continental breakfast was adequate, nothing fantastic, donuts, bagels, ‘make your own waffles’, coffee juice milk. Adequate, not spectacular. I will say the rates were some of the best in the area, which explains why, considering what you get, is why it is so cheap. If your just looking for a bed to sleep in, a shower to take, and a simple breakfast, then this hotel will do you just fine

Leisure Family

10/10

Exceptional

26 Sep 2025

Tony

Great staff. Enjoyed the breakfast. Clean rooms what more do you need.

10/10

Exceptional

26 Sep 2025

carlos

The place is great

2/10

Poor

15 Sep 2025

Leopoldo

No WiFi and TV

Place is filthy, they have no WiFi, the TV runs on WiFi so that doesn’t work either. One tiny mirror outside of the bathroom. No elevator and really steep stairs. Will never stay there again.

Business Family

6/10

Pleasant

05 Sep 2025

Kaylyn

There was a bar of soap that was opened in the tub!!!

10/10

Exceptional

03 Sep 2025

Leydy

Love this hotel people are friendly

Business_and_leisure Partner

10/10

Exceptional

30 Aug 2025

Lonzo

Nice clean comfortable little hotel. Everything you need. Staff are very cordial and helpful.

Leisure Self

8/10

Excellent

15 Aug 2025

Mary

Good location, convenient to town.

Comfortable stay here, but rooms weren't very sound proofed, could hear doors slamming in the morning.
It would be nice to have a few more breakfast options. For example hard boiled eggs, and biscuits and gravy.
Overall clean, and beds were comfortable. Staff was friendly.

Partner

10/10

Exceptional

31 Jul 2025

Bradley

Perfect place to stay, free breakfast and coffee, great knowledgeable staff and helpful

Leisure Friends

2/10

Poor

20 Jul 2025

Randi

Dirty room. Uncomfortable bed. Water is slimy in shower. felt gross when leaving

Leisure Self

10/10

Exceptional

06 Jul 2025

richard

Very quite and pleasant place to stay ...and the indoor pool was amazing

Leisure Family_with_children

8/10

Excellent

22 Jun 2025

Francisco

Everything's was great clean rooms. The pool was closed while we were there. But Everything else was good coffee and donut and bagels in the morning was good.

Family

10/10

Exceptional

12 Jun 2025

Kim

Nice rooms

6/10

Pleasant

04 Jun 2025

Kay

The staff was very friendly and helpful. The property was old and looked it. The Wifi only worked near the lobby, so I couldn't work on my computer in my room. That was a big problem.

10/10

Exceptional

01 Jun 2025

Lucinda

Staff was amazing and caring and kind, the hotel was beautiful, clean, and very well kept !

Leisure Family_with_children

10/10

Exceptional

31 May 2025

Martha

The room was very clean. The sheets were very white. Everything was perfect. I do recommend.

Leisure Partner

10/10

Exceptional

24 May 2025

Taralyn

Room was clean and well kept.

Leisure Partner

6/10

Pleasant

24 May 2025

Wesley

The hotel policies are somewhat ridiculous and the price you pay for this hotel is well beyond the quality. I have stayed at Motel 6’s with the same quality for better prices.

2/10

Poor

29 Apr 2025

Verified traveler

Don’t stay here, unless you have no other options

Garbage management. Not willing to help and have strong lack of customer service. We had to cancel last minute due to an unforeseen issue. Hotels.com stated it’s all up to the hotel for any refunds, hotel stated you have to go through hotels.com. A lot of back and forth. Additionally, both the hotel and hotels.com cited strict cancellation policies, which to their credit is plainly listed. Please understand that all hotels have discretion to cancel a reservation or not. Even if it goes against the stated policies. I had two nights booked and originally they stated the full two nights for both rooms will be charged the full price. After multiple conversations between me and them, me and hotels.com, and them and hotels.com the management informed me that they could cancel/change the reservation for at least the second night. Charged only for the first night. For over an hour on the phone, they both stated that there is nothing that can be done. No mention of changing the reservation to avoid the full charge. They had plenty of opportunity to mention this up front. Just like most hotels, there are policies in place to avoid empty rooms when they could be fully booked. But based on the conversations, they were willing to hide any possible options to ensure the full amount is charged. The Copper Hotel is not a place to stay. They are willing to lie to you.

Friends_and_family Family

4/10

Poor

25 Apr 2025

Shelley

Working on upgrading property but not quite there.

Business Partner

6/10

Pleasant

22 Apr 2025

kevin

Pool wasn’t working