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Cliff Castle Casino Hotel
Prescott - AZ · United States
555 Middle Verde RdView location
9.2/10Excellent1,534 Reviews
Cleanliness9.4/10 9.4
Service9.2/10 9.2
Comfort9.4/10 9.4
Condition9.4/10 9.4
Amenities9.2/10 9.2
See all ratingsRoom prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Cliff Castle Casino Hotel
With a stay at Cliff Castle Casino Hotel in Camp Verde, just steps from Kids Quest and Cliff Castle Casino. This casino hotel is 2. 6 mi (4. 1 km) from Montezuma Castle National Monument and 3. 7 mi (6 km) from Fort Verde Park State Historic Park.
Try your luck at the casino and enjoy other recreational amenities including a nightclub and an indoor pool. Additional features at this hotel include complimentary wireless Internet access and concierge services. Getting to nearby attractions is a breeze with the complimentary area shuttle.
Featured amenities include a 24-hour business center, a 24-hour front desk, and luggage storage. Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/café. Quench your thirst with your favorite drink at the bar/lounge. Cooked-to-order breakfasts are available daily for a fee.
Make yourself at home in one of the 122 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless Internet access is available to keep you connected. Bathrooms have bathtubs or showers and complimentary toiletries. Conveniences include safes and coffee/tea makers, and housekeeping is provided daily.
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With a stay at Cliff Castle Casino Hotel in Camp Verde, just steps from Kids Quest and Cliff Castle Casino. This casino hotel is 1.4 mi (2.2 km) from Montezuma Castle National Monument and 3.5 mi (5.7 km) from Fort Verde Park State Historic Park.
Make yourself at home in one of the 122 air-conditioned rooms featuring flat-screen televisions. Bathrooms have bathtubs or showers and complimentary toiletries. Conveniences include safes and coffee/tea makers, and housekeeping is provided daily. Featured amenities include a 24-hour business center, a 24-hour front desk, and luggage storage.
Free valet parking is available onsite.
Popular amenities
Free WiFi
Parking available
Bar/Lounge
Dining services
Concierge
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Transportation services
Accessible facilities
Check-in and check-out
Check-in from
4:00 PM
Check-in until
anytime
Check-out until
11:00 AM
Minimum check-in age
18
Hotel policies
Professional property host/manager
Pets not allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
Cleaning and safety
Sanitization
Contactless check-in is available
Contactless check-out is available
Essential Travel
Essential workers only - NO
Important information
-
You need to know
- Contactless check-in and contactless check-out are available.
-
Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Safety features at this property include a fire extinguisher
-
Minimal age
18
-
Optional fees
- Fee for cooked-to-order breakfast: approximately USD 13 to 25 per person
- Rollaway bed fee: USD 20.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
English
Nearby attractions
Kids Quest
0.1 km / 0.1 mi
Cliff Castle Casino
0.1 km / 0.1 mi
Montezuma Castle National Monument
2 km / 1.3 mi
Montezuma Well National Monument
5.4 km / 3.4 mi
Fort Verde Park State Historic Park
5.7 km / 3.5 mi
Salt Mine Wine
7.6 km / 4.7 mi
Verde Valley Archaeology Center and Museum
8.2 km / 5.1 mi
Montezuma Well National Monument
13.4 km / 8.3 mi
Clear Creek Vineyard & Winery
14.4 km / 8.9 mi
RC Track
19.1 km / 11.9 mi
Alcantara Vineyards
19.9 km / 12.4 mi
V-Bar-V Ranch Petroglyph Site
20.3 km / 12.6 mi
Page Springs Fish Hatchery
22.3 km / 13.8 mi
Agave Highlands
24.8 km / 15.4 mi
Page Springs Cellars
25 km / 15.5 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 122
- hotel
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fi
- Lift access
- Concierge
- Luggage room
- Café
- Bar
- Restaurant
Show 7 more facilities & services
- Meeting room
- Indoor freshwater pool: 1
- Kids’ club
- Casino
- Nightclub
- Non-smoking establishment
- Minimum check-in age: 18
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
SUITE EXECUTIVESUITE • EXECUTIVESUI.EJ
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- EXECUTIVE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCliff Castle Casino Hotel
SUITE EXECUTIVE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- EXECUTIVE
Adult and child limits apply within the room's total guest limit.
Room code: SUI.EJ
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
JUNIOR SUITE STANDARDJUNIOR SUITE • STANDARDJSU.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCliff Castle Casino Hotel
JUNIOR SUITE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: JSU.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE PREMIUMDOUBLE • PREMIUMDBL.PI
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- PREMIUM
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCliff Castle Casino Hotel
DOUBLE PREMIUM
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- PREMIUM
Adult and child limits apply within the room's total guest limit.
Room code: DBL.PI
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCliff Castle Casino Hotel
DOUBLE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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QUADRUPLE Accesible PremiumQUADRUPLE • Accesible PremiumQUA.H6-PI
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- Accesible Premium
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCliff Castle Casino Hotel
QUADRUPLE Accesible Premium
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- Accesible Premium
Adult and child limits apply within the room's total guest limit.
Room code: QUA.H6-PI
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCliff Castle Casino Hotel
SUITE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BEDDBL.H6-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCliff Castle Casino Hotel
DOUBLE Accessible KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.H6-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room AccessibleRoom • AccessibleROO.H6
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCliff Castle Casino Hotel
Room Accessible
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room code: ROO.H6
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE Accessible-Queen Size BedDOUBLE • Accessible-Queen Size BedDBL.H6-QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible-Queen Size Bed
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCliff Castle Casino Hotel
DOUBLE Accessible-Queen Size Bed
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible-Queen Size Bed
Adult and child limits apply within the room's total guest limit.
Room code: DBL.H6-QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
JUNIOR SUITE KING SIZE BEDJUNIOR SUITE • KING SIZE BEDJSU.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCliff Castle Casino Hotel
JUNIOR SUITE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: JSU.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE SUPERIOR QUEEN BEDDOUBLE • SUPERIOR QUEEN BEDDBL.QN-SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR QUEEN BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCliff Castle Casino Hotel
DOUBLE SUPERIOR QUEEN BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR QUEEN BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.QN-SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE SUPERIOR KING BEDDOUBLE • SUPERIOR KING BEDDBL.KG-SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCliff Castle Casino Hotel
DOUBLE SUPERIOR KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR KING BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG-SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE PREMIUM KING BEDDOUBLE • PREMIUM KING BEDDBL.KG-PI
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- PREMIUM KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCliff Castle Casino Hotel
DOUBLE PREMIUM KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- PREMIUM KING BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG-PI
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Cliff Castle Casino Hotel
100
reviews shown
Sarah
Nice new hotel space. Very quiet and great layout especially the bathroom. Just did quick overnight but worked out great for us.
Sophina
1
Dawn
The room was clean and pleasant.
Staff was courteous and fast.
No issues of any kind.
We will be back.
Staff was courteous and fast.
No issues of any kind.
We will be back.
Christian
Everything was amazing from the staff to the pool and the view from the room was great.
Lisa
A closer automatic handicap door at the back entrance.
Frances Cobo
Everything was great clean room great service
Susan
At check in the representative was friendly and helpful. The room was very clean and neat. The restaurant that had been a buffet, is excellent. We at dinner and breakfast there and the staff was amazing and the food delicious.
Daniel
Yes
Kathleen
Everyone was so helpful and kind. I traveled w an autistic child and I will tell you, everything went smoothly. Especially w the help I received from staff. Thank u!
Jeannette
We stayed for one night to have dinner, gamble and go bowling. The rooms are spacious and we had a nice view of the mountains. Make reservations if you want to eat at Storytellers.
Huston
The Hotel was amazing and clean and super quite. The only downside was the air conditioner was very sporadic and wouldn't turn on.
Al
Staff was friendly, cheapest blackjack tables in Arizona dealers friendly
Ramon
.
Tina
Nice place
Jeff
Decent rooms. Did not smell of smoke. Next to casino that seemed pretty empty midweek. Local Mexican restaurant in camp verde was packed and the food proved why. Excellent. Nearby national forest and sedona only 20 minutes away made this a fun bike riding / hiking/exploring base camp.
Douglas
Took forever to check in only one person working. Shower door would not stay shut. Popped open and stay open about 8 inches. Bed was good.
Donna
The location was excellent, but the bed appears to be years old. My husband and I woke up with a backache every morning. The pillows were flat as a pancake.
oscar
I hope they give you the deposit for the room the next day
Kenneth
was harrased by security while trying to buy a bottle of water at the bar. No cause or reason. Went straight back to the room and left the next morning without playing.
Lori
Room was very clean, the shower and bed were great. Having the casino so close was nice too
judy
Nice place
Megawati
Im very happy i choose this hotel, the area is quiet and near freeway, staff is nice, the room is clean
Gary Francis
Rooms are very clean in the restaurants are good
Scott
Nice clean and modern rooms. Friendly staff. Very reasonable prices on food. We had excellent breakfast. Steak & Eggs for $12.75- amazing
All our favorite slots too!!
All our favorite slots too!!
Mayda
Perfect location
Jennifer
Clean room
minerva
Nice clean and fast check in .
Diane
The hotel was well maintained and clean. My only issue which was minor for most was the ice didn’t taste good and I love hotel ice.
Don
Hotel was very clean and the beds were very comfortable! Excellent location to Out of Africa and Sedona. Will definitely stay again.
Jay
Is a casino all the machines say it only cost 1 cent to play is very misleading if you plan to spend time on the machines check what is the minimum bet per spin
Patricia
We’ve stayed here several times and have always enjoyed our stay.
mark
Property was clean, staff was friendly, and the stay was fun.
Phylis
Breakfast was ok eggs tasted funny and potatoes were cool
TAMMIE
Excellent stay. Staff was friendly and check in was hassle free.
Gail
Our two-night stay at Cliff Castle was very enjoyable.
The Cafe gave us large portions for every meal, breakfast, lunch and dinner. All the food was delicious. Plenty variety of different slot machines to choose from. The entire staff was friendly, and the property was very clean. This is a great place to stay.
The Cafe gave us large portions for every meal, breakfast, lunch and dinner. All the food was delicious. Plenty variety of different slot machines to choose from. The entire staff was friendly, and the property was very clean. This is a great place to stay.
Regina
The hotel/casino is centrally located to a number of national monuments and other outdoor attractions. It's an easy on/off from the highway. Rooms are clean, quiet and well appointed. The casino is lively but the rooms are isolated from any of the noise. The restaurants are varied, each with their own ambiance and the food is good and relatively reasonable.
Sandra
There was no breakfast menu
Kayla
Clean room, staff was extremely friendly. Bed wasn’t the most comfortable thing and definitely don’t go there for the pool. Everything else was great!!!!
Alma
Very pleased with my stayed.
OLIVIA
The room is outdated and very expensive rate. Tiny tubes of shampoo, etc.
Travis
Clean room
Everything was organized.
I will book a stay again
Everything was organized.
I will book a stay again
Mario
Very Nice Casino.
John
From checking in to check out, everybody was fantastic. Really enjoyed our stay. We will be back.
Steve
Breakfast is very good
James
The rooms were very spacious. They were very clean and it was a very enjoyable stay. I was only there for one night, but I definitely will be going back there.
Georgina
Was good.
Susan
Overall, good value. The room we were in was large and spacious but the bathroom floor was so dirty…
Randy
Johnny Rockets was awesome
Jeffrey
The hotel staff was excellent. They were very friendly and made us feel completely welcome.
Jon
Room was clean but the safe didn't work and the bathroom sink drained slowly.
Hugh
The stay was good the room was comfortable and clean the staff was helpful but we didn’t need much. The biggest downside is the expense of the restaurant and coffee shop in the casino since there was no breakfast or coffee.
Gerald
Nice staff, but not fast to attend to us. Rooms were good, but carpet smelled and showers weren't well cleaned.
Jason
I really enjoyed my two night stay at Cliff Casino. I was visiting family in Camp Verde.
Jennifer
Was great place off the highway and close to so many sights to see
Tanisha
I enjoyed staying here with my family and would definitely return. Check in was easy. The room was spacious and comfortable with plenty of channels for when we were in the room. The bowling alley and arcade are lots of fun. The restaurants are delicious. I have been recommended this place to every since my stay.
Esteban
I was surprised at how nice the hotel was. I thought it was going to be heavily skewed toward the casino, but I was pleasantly surprised that it was very easy to get to the hotel part without having to walk through the casino.
We also got to enjoy the pool which was well maintained. There was also a bowling alley and an arcade that we didn't have time to explore, but there are definitely amenities geared toward families.
We also got to enjoy the pool which was well maintained. There was also a bowling alley and an arcade that we didn't have time to explore, but there are definitely amenities geared toward families.
YOLY
Room was spacious and clean
Johnny
Very nice, staff, rooms, restaurants.
Scott
Liked everything except not having a microwave in my room.
Louis
Great clean room. Our view was spectacular.
All of your staff were excellent - from check-in to housekeeping!
We will definitely return to your hotel!
You're a jewel in the Camp Verde area.
All of your staff were excellent - from check-in to housekeeping!
We will definitely return to your hotel!
You're a jewel in the Camp Verde area.
Wenxuan
Very good
Michael
Overall was good except checki in with a young lady up front can’t remember her name but was rude and not helpful and apparently 3 other customers had issues with her that day. Ended up checking in with a younger gentleman and he was helpful and polite
Laura
Wonderful room and staff. Comfortable beds, quiet and would stay again in a heartbeat. Great value for the price.
Gary Francis
Gambling was great
Antonio or Mary
Water main was out
KAUSHIK
Stayed here for one night. At first glance, the property looked great — the rooms were clean, and the pool and gym were well maintained. Unfortunately, the experience quickly went downhill due to a major issue.
There was a mechanical failure, and the hotel lost water supply starting around midnight. I was literally in the middle of a shower when the water suddenly stopped. Calling the front desk was frustrating — they kept apologizing but had no information on when the issue would be resolved. At that point, apologies weren’t helpful; access to basic water was.
The situation wasn’t isolated — the entire property was affected. Common restrooms were closed, toilets couldn’t be flushed, and cleanliness quickly became a serious concern. This went on through the night and into the morning.
We were forced to check out without even being able to shower, despite having a long day of travel ahead in 90-degree weather. This is simply unacceptable.
I also reached out to Expedia, but that was equally disappointing. They made no real effort to advocate for a refund and simply accepted the hotel’s refusal.
Water is not a luxury — it’s a basic necessity. Charging guests for a stay without such a fundamental amenity is unreasonable. The hotel’s lack of contingency planning and failure to properly handle the situation made an already bad experience worse.
There was a mechanical failure, and the hotel lost water supply starting around midnight. I was literally in the middle of a shower when the water suddenly stopped. Calling the front desk was frustrating — they kept apologizing but had no information on when the issue would be resolved. At that point, apologies weren’t helpful; access to basic water was.
The situation wasn’t isolated — the entire property was affected. Common restrooms were closed, toilets couldn’t be flushed, and cleanliness quickly became a serious concern. This went on through the night and into the morning.
We were forced to check out without even being able to shower, despite having a long day of travel ahead in 90-degree weather. This is simply unacceptable.
I also reached out to Expedia, but that was equally disappointing. They made no real effort to advocate for a refund and simply accepted the hotel’s refusal.
Water is not a luxury — it’s a basic necessity. Charging guests for a stay without such a fundamental amenity is unreasonable. The hotel’s lack of contingency planning and failure to properly handle the situation made an already bad experience worse.
Sonya
Staff was helpful and pleasant. Room and casino always clean and nice.
Jerry
Best stay on my trip to Tucson.
Gheorghe
To dark on bathroom, room… to cold on slots machine aria
Susan
Love this hotel..
Seng
Clean room, friendly staffs.
Michael
The kids play area was removed and a smoking casino was in its place. We were not informed prior to booking and the kids were let down.
Jesenia
2nd time staying here and would recommend.
Brandon
Slept like a baby on the bed!
Jorge
I would have given 5 stars, but the only reason I gave 4 is that their website said they have a kids program which they haven’t had for over 1 year. Everything else was good. Clean nice rooms. Steakhouse was good. Nice big bowling area with arcade next door. I liked the the pool and hot tub were indoor. Will be staying here again.
Ron
It was not a very hospitable or helpful environment but the facilities were adequate, clean, and good quality.
Karen
Really enjoyed your stay. We stopped for two nights and ended up staying for a week. There is so much to do in the area and the hotel is great place to stay.
Michelle
Rooms clean pool and hot tub excellent patio furniture could have been replaced most of it was in rough condition. Overall stay was great!
Rex
Very nice room with amenities. Third time I have stayed here. Will be back.
Gloria
Clean room, good food options and courteous staff, especially at Three Sisters. The breakfast croissants were delicious at the Cafe.
Cynthia
Spacious room. The bed was very comfortable. The restaurant serves great food. Only issue was lack of staff to check people in.
Ethan
Rooms were very clean,staff was poor
vickie
The room was great, we did have problems with the tv just going off but the problem got resolved. The Saturday buffet was ok, but a lot of it was cold. Desserts were great. We won/lost money, but casino was fun. We would stay there again definitely.
Erika
We enjoyed our stay here. The kids loved the pool. It was clean - they also enjoyed the hot tub. The casino was smoke free, which is nice as we walked through to breakfast that we didn’t smell smoke! We did not use the arcade or bowling alley, but it looks like fun. Beds were super comfortable.
Sanjeev
Very clean, good staff and it was really nice to see separate smoke rooms in Casino area. On Friday night, there was live music too. Even though I didn’t use the hot tub and swimming pool but walking by it was really clean
Jesse
Short drive to Sedona, Montezuma’s Castle 5 minutes away.
Marisol
Clean
Amy
Only stay one night but was good. Kids used the pool & there were plenty of towels. Didn't go to casino or use their other amenities but the room was nice.
Andrea
It was a great place. I would definitely stay there again. The room was spacious and clean. Staff was friendly and helpful. Decent amenities. I personally found the beds to be uncomfortably firm, and I recommend bringing a pillow, since the ones in my room were flat. All it all it was great.
Mark
Convenient location and very clean property.
Dealers were pleasant and professional at blackjack.
I’d go there again.
Dealers were pleasant and professional at blackjack.
I’d go there again.
Tachika
No room service, no housekeeping, they don’t answer the phones
Mary Jo
Great hotel, very hungry casino. Lol
Deborah
Yes the park was close and we enjoyed touring them. I did have to turn the air conditioner down at night the room felt warm
Steve
Very clean good price, tried to stay a second night but price more than doubled. Gym really small
Brenda
I was very impressed with the room. The beds were comfortable. The room was clean and we even had a view. I will be back and highly recommend.
Cory
Very clean room and the hotel staff members were pleasant and accommodating.
Holly
Clean room, comfortable bed, nice indoor pool
JOY
Clean room, and friendly staff.
Peggy
Room (amazing) and clean, and super nice front desk.
Celeste
Gorgeous place. Very well maintained and clean. 5 restaurants and a bowling alley on site.
Location & surroundings
Cliff Castle Casino Hotel
555 Middle Verde Rd, Camp Verde, United States
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Cliff Castle Casino Hotel
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