Hotel Casa Faroles

10/10

Exceptional

26 Jul 2026

Sergio

Front desk attendant took our luggage from our vehicle parked outside to the outside of our room door upstairs. Hotel room was clean and spacious. Had a balcony with great view of the fountain. Hotel was quiet. We had chilaquiles for breakfast. Cooked to order. Food was great. The waiter was very professional. First time staying here and will definitely stay here again.

Friends_and_family Family

10/10

Exceptional

23 Jul 2026

Anthony

Breakfast was delicious

10/10

Exceptional

24 Jun 2026

Jose

todo bien

Family_with_children

8/10

Excellent

24 Jun 2026

Jose

todo excelente

10/10

Exceptional

19 Jun 2026

Karem

Muy bonito y en muy buenas condiciones el hotel
Su personal muy amable nos recibieron antes de la hora del check in y eso se lo agradecemos porque llegamos muy temprano y cansados y asi pudimos descansar muy recomendable

Family_with_children

10/10

Exceptional

15 Jun 2026

Rosalba

My Family recommended this hotel and everything they said about it was true. I really enjoyed my stay. Staff was friendly and helpful. Felt like home. Love it.

Family

10/10

Exceptional

11 Jun 2026

Susana

Everything was great, great location and delicious breakfast

Family_with_children

6/10

Pleasant

17 May 2026

Vilma

I expected more from a 4-star hotel. I booked a couple nights but had to leave after one night for personal reasons. The only staff I interacted with was at check in/out. Service was okay but not as friendly or inviting as I would’ve liked. First issue I had was from the start. I had to scan my key card multiple times before I got the door to open (and this happened other times as well). Then, once in the room, as we were closing the window, we noticed a large bug on the side like it had been squished when the window was closed before. It looked dead and dried out like it had been there a long time. Couple of issues with the restroom. The doorknob was broken and detached from the door. The toilet didn’t flush properly although this was fixed once we made front desk aware. The beds were hard and not very comfortable. Overall, the room looked clean (aside from the dead bug) and the a/c worked very well. The hotel is also in a great location. All this being said, I would not recommend and don’t plan on staying here on my next visit.

Family

10/10

Exceptional

03 May 2026

Jose

La atención del personal de otro nivel, el hotel es muy lindo y agradable, incluye estacionamiento y en mi caso el desayuno también, excelente opción por el costo

Family_with_children

8/10

Excellent

19 Apr 2026

Jose

We love the hotel location and rooms have a lot space. The only thing I did not like was the bed it mattress was very hard.

Family_with_children

8/10

Excellent

16 Apr 2026

Nancy

Hotel Casa faroles los recibió muy bien a mi y a mi esposo. Durante nuestra estancia todo estuvo muy bien. El cuarto estuvo muy limpio para mi fue 10/10 Lo único incómodo fue la cama estaba muy DURA (firm)
desafortunadamente :(
Lo que provocó que no durmiéramos agusto las 3 noches. Pero el resto del cuarto y hotel estuvo muy bien ubicado y muy limpio todo. De echo el hotel también incluía desayuno por lo cual estaba 7/10

La localización estuvo excelente todo de inmediato justo en el centro de todo. Restaurantes, tiendas- circle k (7eleven de U.S.A)

Partner

10/10

Exceptional

21 Mar 2026

Maria

I really like their breakfast really fresh and made to order, I have stayed there twice already and on my second stay I booked a Balconie suite but since the fro t desk girl was new she had already given it to someone else who arrived earlier than me I was given a room with view to the inside and that is not what I had payed for.

10/10

Exceptional

31 Dec 2025

Steven

Great location, clean and parking included.

10/10

Exceptional

28 Dec 2025

Rosa

Muy excelente todo

10/10

Exceptional

28 Dec 2025

YURI HUMBERTO

Hace falta mas variedad

Friends_and_family Family

10/10

Exceptional

22 Dec 2025

Esperanza

It’s great

Leisure Family

10/10

Exceptional

08 Dec 2025

Maria

Room very clean and front desk very helpful and professional.

Leisure

8/10

Excellent

23 Nov 2025

Patricia

Staff was great

10/10

Exceptional

22 Nov 2025

Maria Teresa

Our favourite part of the hotel was our amazing breakfast and the kindness of Carlos!!!

Leisure Family

10/10

Exceptional

08 Nov 2025

Graciela

It is a beautiful historical building. The architecture is stunning. The rooms were very clean and staff was amazing. The only downside was they actually do not have connecting rooms and we really needed them but, we made it work. Hotel is Centrally located in the historic city of Zacatecas.

Leisure Family_with_children

8/10

Excellent

02 Nov 2025

Maricela

Beautiful property, breakfast limited to same thing every morning.

Leisure Partner

10/10

Exceptional

04 Oct 2025

Maribel

Friendly and helpful staff. Delicious breakfast every morning. Great location: within walking distance of cathedral, museums and mercado.
Beautiful and clean hotel. Would definitely stay here again.

Leisure Partner

10/10

Exceptional

22 Sep 2025

Mayra

Esta es la 3ra vez que nos hospedamos en este Hotel y no gusta mucho,muy limpio y buen servicio

Partner

10/10

Exceptional

27 Aug 2025

Maria

My in-laws stayed at this hotel and they said the place is cozy and convenient to access the city hotspots.

Leisure Family

10/10

Exceptional

28 Jun 2025

Kevin

I have stayed at
Casa Faroles a number of times. It’s a beautiful hotel with an excellent location. I love the French doors that open out to the street!

Friends_and_family Family

10/10

Exceptional

14 Jun 2025

Jose Manuel

I love it, I highly recommend it and I definitely stay here again

Leisure Self

8/10

Excellent

29 Apr 2025

cesar

nice clean hotel

Leisure Family

10/10

Exceptional

27 Apr 2025

Gabriela

Very good area for shopping. Customer service was great as well

10/10

Exceptional

27 Mar 2025

Rodrigo

Excellent stay, the staff was nice and friendly. The breakfast was great and also the rooms were very clean.

Leisure Friends

10/10

Exceptional

24 Mar 2025

Rogelio

Beautiful property, felt extremely welcome. We will definitely be back.

10/10

Exceptional

13 Mar 2025

Penelope

I had an excellent stay at Casa Faroles Hotel! This charming, quaint hotel is centrally located, making it convenient to explore the area. The rooms were spacious, comfortable, and cleaned daily, ensuring a relaxing and pleasant stay.

The staff was exceptionally welcoming, providing unmatched service that made me feel right at home. One of the highlights was the complimentary breakfast, which offered a variety of delicious options—eggs prepared to your liking, accompanied by beans, chilaquiles, and your choice of coffee, tea, or juice. Fresh fruit was also available, making it a perfect start to the day.

Overall, Casa Faroles Hotel exceeded my expectations, and I highly recommend it to anyone seeking a comfortable stay with excellent service and a prime location.

Leisure Family

10/10

Exceptional

09 Feb 2025

Victor

Muy limpio y muy bonito

Leisure Partner

10/10

Exceptional

26 Jan 2025

Christian

Me and my family loved it!

Leisure Family_with_children

10/10

Exceptional

17 Jan 2025

Pam

Colonial decor

Leisure Family

10/10

Exceptional

11 Jan 2025

Jaime

This location has an ideal location since it is walking distance to downtown. It was very clean, safe and had excellent service. The breakfast provided by te hotel was exceptional as they make it when you order it.

Leisure Family_with_children

10/10

Exceptional

01 Jan 2025

Alice

This was a beautiful historic hotel in the heart of Zacatecas. It was in walking distance of shops, restaurants and historic buildings. Sadly I was very sick and the always kind and helpful staff helped direct us to a doctor nearby who was helpful. My husband went out to find food and park the car (hotel includes) and I was mostly in bed. The room was large and lovely and very clean. The shower was excellent. We will go back and walk the district.

Leisure Partner

10/10

Exceptional

27 Dec 2024

Audri

Great staff

Leisure Self

10/10

Exceptional

12 Dec 2024

Chad

Simply a magical hotel in the heart of one of the most beautiful cities in Mexico, even in the world. I will stay there every time I go back.

8/10

Excellent

07 Nov 2024

Martin

Everything was great except for the mattress, we are in our 60’s and for us the mattress was to hard, other than that it was great

Leisure Partner

8/10

Excellent

07 Oct 2024

Leonel

Property is in the heart of Zacatecas! Everything is within walking distance. Staff was attentive to our needs. I have nothing bad to say. Bed was fantastic!

Leisure Partner

8/10

Excellent

02 Oct 2024

Michael

Excellent staff. Included breakfast in the morning was good. Great location!

Leisure Partner

8/10

Excellent

09 Sep 2024

Cerbando

Overall, it’s a great place to stay. We only had an issue in the night because there was no hot water to bath

Leisure Family_with_children

10/10

Exceptional

02 Sep 2024

Raquel

clean

Business_and_leisure Family

10/10

Exceptional

22 Aug 2024

Felipe

🙂

Leisure Partner

10/10

Exceptional

06 Aug 2024

Esmeralda

Nice and cozy, close to a lot of shopping places and restaurants

Leisure Family

10/10

Exceptional

31 Jul 2024

Evelyn

Very clean! Will definitely stay here again. In the heart of the city you can walk anywhere. Great selection for breakfast. Stayed two nights very comfortable.

Leisure Family_with_children

10/10

Exceptional

24 Jun 2024

Tracey

This hotel was absolutely beautiful! The location was great for walking around the city. The staff was extremely gracious and the rooms were large and very clean. I would recommend this hotel to anyone visiting the lovely city of Zacatecas!

Leisure Self

10/10

Exceptional

10 Jun 2024

Raymundo

Our stay was excellent and the hotel has great detail! Beautiful rooms and great breakfast. Victor at front seat was amazing!! I highly recommend this place!!

10/10

Exceptional

09 Jun 2024

YDRA

It was amazing

10/10

Exceptional

08 Jun 2024

Kevin

This hotel is top notch. The room are absolutely beautiful. Great customer service. And is centrally located. This hotel is a 10/10. I will revisit this hotel without a doubt.

Leisure Family_with_children

10/10

Exceptional

19 May 2024

Jesus de la

This hotel is a great value. An old, historic house renovated into a very nice hotel in the center of historic Zacatecas.

Leisure Self

8/10

Excellent

02 May 2024

Natalie

Fabulous hotel in the heart of downtown Zacatecas❤

We stayed here for a week to visit family- a lovely hotel in the heart of Zacatecas! We’re from America & speak only a little Spanish (but did have family there to help translate) ..we only had 1 hiccup but it actually worked out in our favor. We had booked 2 rooms (both were supposed to have king beds) but when we arrived, 1 room had 2 full beds & the other had a king bed. It was brought to their attention but it appeared there were no other king rooms available. But, they assured us that the room with 2 full beds was actually an upgrade, since it was a larger room, so it was no big deal! Only other issue was our room on the 1st day smelt very strongly of cigarette smoke. My parents’ room was across the hall & they had a loud noise that would sometimes keep them up at night.. still unsure what it was but they managed fine! Overall, we enjoyed our stay here & loved the location.. you can walk all over downtown Zacatecas from this hotel; from Circle K to pharmacies, restaurants, shopping, etc. Beautiful hotel, strong A/C, comfy beds (but could’ve used softer pillows in my opinion), clean rooms, smart TVs, friendly/helpful staff.. but the real star was the breakfast that’s included with the stay! Carlos was an amazing waiter & the breakfast was some of the best food we had while we were there.. delicious! Also loved the hours of breakfast as someone who’s not much of a morning person. Lastly, we really enjoyed the rooftop terrace.. it was SO nice! Would stay here again!

Friends_and_family Family

10/10

Exceptional

17 Apr 2024

Gabriel

Wonderful

Had a wonderful stay at the hotel. Staff were very friendly and accommodating. Room was clean and comfortable. Breakfast was very tasty. Hotel is in the center of the historic district of Zacatecas. Priceless!!

Partner

10/10

Exceptional

11 Apr 2024

Jose

Safe

Business_and_leisure Family

10/10

Exceptional

03 Mar 2024

Moises

Place is great all around. Very nice hacienda style hotel. Close to everything. Staff is very friendly.

Leisure Family

10/10

Exceptional

22 Feb 2024

Carlos

Excellent

Family

10/10

Exceptional

10 Feb 2024

Penelope

From the entrance one is pleasantly surprised of the hotel, inside the rooms are spacious and clean, simply decorated without loosing their rustic feel. As you walk through the entrance hall there are a variety of art unique to the viceregal era. The staff was always very helpful with our tour requests. I would recommend and visit this hotel again.

Leisure Family

10/10

Exceptional

07 Jan 2024

Tatiana

The staff is very helpful and professional. The property is maintained in an excellent condition.

10/10

Exceptional

31 Dec 2023

Eloy

You can do everything walking

Leisure Family

10/10

Exceptional

20 Dec 2023

Maria

Amazing property walking distance to cathedral and many other things to see

Leisure Family

10/10

Exceptional

19 Dec 2023

Lilia

Within walking distance to Zacatecas Cathedral and at the heart of the downtown area.

Leisure Family

10/10

Exceptional

05 Nov 2023

Wendy

Clean rooms and friendly staff. Conveniently located, close to all sorts of stores, restaurants and events.

10/10

Exceptional

22 Oct 2023

Allen

Everthing perfect.

Great value. Great Location. Great free breakfast. Glad we picked this hotel for our stay in ZACATECAS .
Room was huge!

Partner

10/10

Exceptional

20 Oct 2023

Paula

Nice , beautiful hotel

Leisure Family

10/10

Exceptional

24 Sep 2023

Lidia

Beautiful Hotel amazing property but the customer service is horrible that lady that answered my call was very rude and unprofessional really bad attitude same as the other front desk man ! Breakfast was delicious awesome stuff everything was clean and amazing! Room was super clean and presentable.

Business_and_leisure Self

10/10

Exceptional

04 Aug 2023

Sofia

If you are looking for an authentic feel with upgraded amenities and facilities, this is the place for you! It’s gorgeous, clean, ungraded, and safe. Staff was responsive and kind. Our reservation included breakfast which was simple yet quality. We truly enjoyed our stay and will be back!

10/10

Exceptional

13 Jul 2023

Marcela

The property was very central to walking, shopping and eating. The rooms were spacious, clean, and beds were comfortable. I would have liked to have softer pillows but was overall very happy with my stay. Staff was friendly, parking was easy and breakfast was included. I would stay here again.

4/10

Poor

07 Jul 2023

Eraclio

Beds too small and they did not fix the air conditioning, food menu not many options only one option.

Leisure Family

10/10

Exceptional

25 May 2023

Brenda

We been staying in this hotel for years now and is GREAT,personnel super nice and efficient

Leisure Family

6/10

Pleasant

20 Apr 2023

Julio

Very nice hotel and rooms are very spacious.
Difficult to locate and difficult to park. Parking ramp is within walking distance from the hotel but inconvenient.

Leisure Family_with_children

10/10

Exceptional

19 Apr 2023

Maria

We were in the perfect location
room was clean with a view of the city next to restaurants and shopping stores
the breakfast was good and the waitress was super attentive
the manager check on us and gave us ideas as what not to miss

Leisure Family

10/10

Exceptional

14 Mar 2023

Monica

The hotel is excellent, clean, well located and the staff is very friendly

Leisure Family

10/10

Exceptional

18 Jan 2023

Fernanda

Nothing

Leisure Partner

6/10

Pleasant

15 Jan 2023

Olga Vanessa

Beautiful building and surroundings, great & friendly staff. It could of been better. Breakfast was the same each day, coffee pot in room with no coffee :/. Room had no windows it was always dark. Beds were pretty stiff.

Leisure Family

10/10

Exceptional

11 Dec 2022

Yvette

The staff very cool and nice

10/10

Exceptional

19 Nov 2022

Herbert

A beautiful, quiet, very comfortable hotel with excellent breakfast each morning. Friendly, helpful staff. Thank you for a lovely stay.

Leisure Friends

10/10

Exceptional

15 Nov 2022

Francisco Jose

Friendly Staff!

Leisure Family_with_children

8/10

Excellent

30 Oct 2022

MARIA

Muy bonito, céntrico , seguro, el desayuno DELICIOSO! Huevos como los prefieras rancheros, revueltos con jamón o chorizo y acompañado con chilaquiles y frijolitos, puedes escoger entre fruta o jugo y el café muy rico! todo está cerca la habitación estaba bonita nos gustó mucho no había polvo en la superficie de los muebles pero creo que le le olvidó barrer al personal de limpieza, solo que ya era muy tarde cuando nos dimos cuenta y estábamos muy cansados y solo nos quedamos una noche por eso no pedimos que nos la cambiaran…a pesar de eso si regresamos este lugar nos encantó y es muy seguro!

Leisure Partner

10/10

Exceptional

18 Sep 2022

Miriam

The hotel was really clean, felt safe, great location, updated with TV entertainment, seemed newly remodeled.

Leisure Partner

10/10

Exceptional

15 Sep 2022

Hector

Liked the location, very easy to walk in downtown, fair price, big room for the price.

Leisure Family

10/10

Exceptional

20 Aug 2022

tanya

Great location, super friendly and professional staff, and we like our room very much.

Leisure Family

10/10

Exceptional

13 Aug 2022

Brenda

EVERYTHING

Leisure

10/10

Exceptional

08 Aug 2022

Brenda

Es nuestro hotel favorito, todo el servicio es único.

Leisure Family

10/10

Exceptional

14 Jul 2022

Moises

Berry good night and everything

Leisure Family_with_children

6/10

Pleasant

27 Jun 2022

Anthony

My back still hurts from this bad mattress

Leisure Self

8/10

Excellent

01 Jun 2022

Jacqueline

The water to shower will be either really cold or really hot there is no in between. I tried setting it for warm and nothing.

Friends_and_family Family

10/10

Exceptional

21 Mar 2022

Donna

I loved the hotel because it was impecable, very nicely decorated and quiet helpful employees.

Leisure Friends

6/10

Pleasant

22 Feb 2022

Cinthya

The hotel was beautiful. Our room was clean, big and had a beautiful view. However, we had to ask twice for extra towels and toilet paper.

Our room had two double beds. We were four people in the room, and they only put two towels. I called front desk to request two extra towels, but they never brought them.

4 people in the room = 4 towels, obviously.

In every hotel we have stayed, they put new toilet paper, shampoo and soap every day.

We had the two extra towels on the third day. We were there four nights. We will definitely not be coming back due to lack of customer service from the front desk I must say.

Everyone else from service to kitchen were extremely helpful and nice.

As we understand the lady at the front desk probably forgot my request, or had something more important to do, we loved the hotel.

Location is awesome!

Leisure Family

10/10

Exceptional

21 Nov 2021

Erika

The staff was incredibly helpful. They helped my siblings and I book a taxi for a super early morning flight back to Los Angeles. Perfect walkable location surrounded by coffee shops, bakeries, a small convenience store is across the street, taxis around the corner, money exchange spot is also around the corner. There was a tall gentleman that always wore a hat, I believe his name is Victor? HE was SO sweet, helped us with our luggage and answered so many questions and recommended various restaurants and areas to walk to. The hotel is about a 15 minute drive to the airport. I will definitely stay here again when I return to Zacatecas.

Leisure Family

10/10

Exceptional

18 Nov 2021

Verified traveler

Perfecto para disfrutar!

Excelente estancia, el hotel es perfecto, la atencion del personal de primera, habitaciones amplias y excelente servicio.

Friends_and_family Family

10/10

Exceptional

07 Sep 2021

Oscar Adrian

The only thing I can say, this is one of the best hotels I've ever stayed in Mexico, the hotel staff is amazing, so kind and they will be able to help you in any way they can to make your stay the best. The Hotel's beautiful, and the location it's perfect.

Leisure Partner

10/10

Exceptional

29 Aug 2021

Marijose

Excelente

Todo en el hotel está increíble. La atención es genial. El hotel es muy bonito y está muy cuidado y limpio.

Partner

10/10

Exceptional

27 Aug 2021

Oscar Adrian

The only think I can tell, is that Hotel Casa Faroles it’s in an amazing location, it is a very beautiful hotel and the staff is the best I’ve found in an hotel, the customer is first always, no matter what, and that is very, very appreciated. The general manager will always find a way for you to feel like you are home.

Leisure Partner

10/10

Exceptional

05 Jul 2021

Verified traveler

Like it!!!

Leisure Partner

10/10

Exceptional

25 Apr 2021

Verified traveler

I like how everything was so close to the hotel and it felt very safe. The electrical outlets wher a bit of a problem though

Friends_and_family Family

4/10

Poor

27 Dec 2020

Areli Barranco

Primeramente diré lo que me gusto que es la ubicación, es todo.
Lo que no me gusto es que primero el estacionamiento está como a dos cuadras del hotel, cuando fui casi me multan por yo llevarlo al estacionamiento y dejarlo en doble fila. Al entrar a la habitación el primer día el cesto del baño estaba lleno, cuando hicimos el check in nos mencionaron que el desayuno estaba incluido ya que según la persona ( turbo de noche ) la plataforma expedía no estaba actualizada aún y que si estaba incluido, al día siguiente terminando de desayunar la chica en recepción nos exigió pagar la cuenta del desayuno desgraciadamente mi papá pago el desayuno de dos personas debiendo no hacerlo, yo pedi, en otro momento, hablar con el gerente para comentarle la situación mencionándole que yo no iba a pagar por algo que me dijeron que estaba incluido, tuve que hablar por teléfono con el porque no se encontraba en las instalaciones, no debiendo ser así pues debe dar la cara y cumplir con lo que sus empleados ofrecen a los clientes ( en este caso el desayuno gratuito ). Cuando le comenté esto a la señorita de recepción terminando la llamada con el “gerente” nunca supo que empleado fue el que me me hizo el check in debiendo saber el nombre de los empleados que trabajan en el hotel el turno anterior!

Leisure Family

10/10

Exceptional

22 Dec 2020

Adrian

Great Hotel, Excellent location

Location location location
Great hotel, clean and comfort

Friends_and_family Family

10/10

Exceptional

10 Dec 2020

Sergio

This is a neat classy boutique hotel in the heart of Zacatecas

Leisure Family

10/10

Exceptional

06 Oct 2020

Charles

Zacatecas centro

Very clean room and friendly staff, all the services for low price, I really recommend this hotel. The only inconvenience is the parking, you have to use valet parking because the parking lot is not at the same location.

Self

10/10

Exceptional

18 Sep 2020

Verified traveler

Very good hotel

Very nice hotel

Friends_and_family Family