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Hotel Arroyo De La Plata

Zacatecas · Mexico

Blvd Lopez Mateos Y Callejon Del Barro, 10View location

7.6/10Very good393 Reviews
Cleanliness7.6/107.6
Service7.8/107.8
Comfort7.0/107.0
Condition7.0/107.0
Location7.0/107.0
Neighborhood8.0/108.0
Amenities8.0/108.0
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Hotel Arroyo De La Plata

Make use of convenient amenities such as complimentary wireless internet access, concierge services, and a banquet hall. Satisfy your appetite for lunch or dinner at the hotel's restaurant, Joyas, or stay in and take advantage of the room service (during limited hours).

Buffet breakfasts are available daily from 7:00 AM to noon for a fee. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of conference space and meeting rooms. Free self parking is available onsite.

Make yourself at home in one of the 123 air-conditioned rooms featuring microwaves. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have shower/tub combinations and hair dryers. Conveniences include desks, as well as phones with free local calls.

Distances are displayed to the nearest 0. 1 mile and kilometer. Historic Center - 0. 1 km / 0. 1 mi- Bicentennial Plaza - 0. 2 km / 0. 1 mi- Arroyo de la Plata Market - 0. 6 km / 0. 3 mi- El Laberinto Municipal Market - 0.

Read more about this hotelShow less

6 km / 0. 4 mi- Hidalgo Avenue - 0. 7 km / 0. 4 mi- Palacio de la Mala Noche - 0. 7 km / 0. 4 mi- Sierra de Alicia Park - 0. 8 km / 0. 5 mi- Juarez Garden - 0. 8 km / 0.

5 mi- El Cubo Aqueduct - 0. 9 km / 0. 5 mi- Fernando Calderon Theater - 0. 9 km / 0. 6 mi- Zacatecas Cathedral - 0. 9 km / 0. 6 mi- Francisco Goitia Museum - 0. 9 km / 0.

6 mi- Gonzalez Ortega Market - 1 km / 0. 6 mi- San Agustin Temple - 1 km / 0. 6 mi- Mala Noche Palace - 1 km / 0. 6 mi. The nearest major airport is Zacatecas, Zacatecas (ZCL-General Leobardo C. Ruiz Intl. ) - 25.

7 km / 16 mi You'll be centrally located in Zacatecas with a stay at Hotel Arroyo de la Plata, within a 15-minute walk of Zacatecas Cathedral and Plaza de Armas. This hotel is 1 mi (1. 6 km) from Pedro Coronel Museum and 1 mi (1.

7 km) from Santo Domingo Cathedral.

You'll be centrally located in Zacatecas with a stay at Hotel Arroyo de la Plata, within a 15-minute walk of Zacatecas Cathedral and Pedro Coronel Museum. This hotel is 1.3 mi (2 km) from El Eden Mine and 1.3 mi (2.1 km) from Zacatecas Cable Car.

Make yourself at home in one of the 123 guestrooms. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include desks, and housekeeping is provided daily.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of conference space and meeting rooms. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Non-smoking
Business facilities
Banquet facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 1:00 PM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available Professional property host/manager Pets not allowed

Cleaning and safety

Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Up to 2 children 10 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
    • Additional fees apply to children from 0 to 10 years old for breakfast.
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately MXN 275 for adults and MXN 140 for children

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Historic Center 0.1 km / 0.1 mi
Bicentennial Plaza 0.2 km / 0.1 mi
Arroyo de la Plata Market 0.6 km / 0.3 mi
El Laberinto Municipal Market 0.6 km / 0.4 mi
Hidalgo Avenue 0.7 km / 0.4 mi
Palacio de la Mala Noche 0.7 km / 0.4 mi
Sierra de Alicia Park 0.8 km / 0.5 mi
Juarez Garden 0.8 km / 0.5 mi
El Cubo Aqueduct 0.9 km / 0.5 mi
Fernando Calderon Theater 0.9 km / 0.6 mi
Zacatecas Cathedral 0.9 km / 0.6 mi
Francisco Goitia Museum 0.9 km / 0.6 mi
Gonzalez Ortega Market 1 km / 0.6 mi
San Agustin Temple 1 km / 0.6 mi
Museo Zacatecano 1 km / 0.6 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of construction: 1974
  • Year of most recent renovation: 2005
  • Total number of rooms: 123
  • hotel
  • American Express
  • MasterCard
  • Visa
  • Small pets allowed (under 5 kg)
  • Large pets allowed (over 5 kg)
  • Car park
  • 24-hour reception
  • Check-in hour
Show 27 more facilities & services
  • Check-out hour
  • Wired Internet
  • Wi-fi
  • Transfer serviceExtra charge
  • Room serviceExtra charge
  • Laundry service
  • Air conditioning in public areas
  • Hotel safe
  • Lift access
  • Concierge
  • Luggage room
  • Dining area: 1
  • Clothes dryer
  • Towels and bed linen
  • Café
  • Bar
  • Restaurant: 1
  • Non-smoking area
  • Banquet hall
  • Breakfast room
  • Conference room
  • Meeting room
  • PrinterExtra charge
  • Business centre
  • Breakfast
  • À la carte dinnerExtra charge
  • Non-smoking establishmentExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

DB

Buffet Breakfast

This meal plan may be available depending on the selected room/rate.

RO

Room Only

Accommodation only. Meals are usually not included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 50 m²DBL.ST
    DOUBLE STANDARDPhoto unavailable6 photos

    Hotel Arroyo De La Plata

    DOUBLE STANDARD

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    50 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Room amenities

    • Shower: 1
    • Desk
    • Individually adjustable heating
    • Individually adjustable air conditioning
    • Tea and coffee making facilities
    • Hairdryer
    • Bathtub: 1
    • Cable TV
    • Bathroom: 1

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    Hotel Arroyo De La Plata

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Hotel Arroyo De La Plata

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE WITH DOUBLE BEDQUADRUPLE • WITH DOUBLE BEDQUA.DB

    Photos are not available for this room type.

    Hotel Arroyo De La Plata

    QUADRUPLE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Hotel Arroyo De La Plata

7.6
Very good
393 Reviews
Cleanliness
7.6 /10
Service
7.8 /10
Comfort
7.0 /10
Condition
7.0 /10
Location
7.0 /10
Neighborhood
8.0 /10
Amenities
8.0 /10
100 reviews shown
8/10
Excellent
04 Jul 2026
Alexis
I liked the view to the street and the hills. The bathroom smelled like sewage. I asked about odor and someone from cleaning staff said it eas because there were several guests.
Family
6/10
Pleasant
03 Jul 2025
Anna L
The so called family room doesn’t exist and they wanted to charge me extra. Thank goodness staff was understandable and didn’t charge me. Overall the hotel was not bad, bit older that I expected. Walkable distance to downtown and parking available were a plus.
Leisure Family
10/10
Exceptional
23 Apr 2022
Anthony
A little dated, tired plumbing, and old carpet, but comfortable bed, good shower, and quiet.
Leisure Self
10/10
Exceptional
24 Mar 2022
Federico
Staff great customer service, very nice a pleasant hotel lots to do in the area.
Leisure Self
4/10
Poor
26 Dec 2021
Luis Fernando
Not what I expected, the advertisement on internet is so different from the real conditions of the hotel
Self
8/10
Excellent
24 Oct 2021
Jesse
Nice location
Didn’t have money for exchange
Leisure Self
4/10
Poor
03 Jul 2021
Verified traveler
Dated building, smelly bathroom
Self
10/10
Exceptional
17 Jun 2021
Verified traveler
Buena razon costo beneficio, Zacatecas es una ciudad pequeña, el centro historico está cerca del hotel.
Leisure Partner
8/10
Excellent
02 Jun 2021
Verified traveler
I liked the breakfasts buffet
Leisure Self
8/10
Excellent
26 Oct 2020
David
Great breakfast buffet. Perhaps the nicest staff of any hotel I have stayed in. Underground parking a big plus for us. Zacatecas is beautiful. Would stay here again.
Leisure Partner
10/10
Exceptional
14 Jan 2020
Rod
Great friendly staff, fantastic location for walking the historic center of town, a comfortable bed, and a good breakfast buffet included.
Partner
10/10
Exceptional
24 Dec 2019
Verified traveler
the staff is great and the morning breakfast buffet is excellent
Leisure Family_with_children
8/10
Excellent
03 Aug 2019
Verified traveler

What a breakfast !!!

This is like the old Vegas hotels, buses in , buses out , the service was great and they were always nice ,what really impressed me was the next morning breakfast (inclusive) , a first class buffet that took away any doubts about staying here, bed was good but the a/c was too noisy for me . A short walk to the main plaza from here.
10/10
Exceptional
01 Aug 2019
Fernando

Great place to stay

Overall a great exoerience. Breakfast makes it all Worth it. Service was Amazing . Gustavo (front desk)went far and beyond ,very nice and patient.
I will definitely come back soon. It is located walking distance to downtown. Bus station to sombrerete and other historical places is located next door behind OXXO. Can't wait to come back.
Partner
2/10
Poor
19 Jul 2019
Verified traveler
I almost lost my flight because of them. Jimena, a receptionist, denied me water
Leisure Self
6/10
Pleasant
14 Jul 2019
Verified traveler
The hotel room the air conditioning doesn’t work well was terrible
Leisure Partner
10/10
Exceptional
08 Jul 2019
Sabah

Excellent stay!

Service was excellent. Buffet was very good with a good selection of entrees. Will definitely stay again!
Partner
8/10
Excellent
02 Jul 2019
Verified traveler
The bed was really nice and comfortable. The TV was very old and grainy.
Leisure Family
4/10
Poor
10 Dec 2018
Abel

Not good hotel

Staff upon arrival was great but the room did not have a heater nor was there hot water in the morning to shower, when I checked out, I told the staff and I did not even get a SORRY.
Friends
8/10
Excellent
17 Sep 2018
Carla

Affordable family hotel near historic downtown

Very friendly and accommodating hotel. Comfortable, clean rooms. A little worn. Our second room was nicer than the first room.
Close to the historic center, so walking:sightseeing was very easy. Safe. Kid friendly, do I would highly recommend this hotel for families. Good buffet meals that can be included in the cost of the room.
Partner
10/10
Exceptional
10 Jun 2018
Verified traveler

Excellent place

Near to the city centre, very good breakfast and clean hotel.
6/10
Pleasant
24 Oct 2017
Juan

The hotel bathroom had a bad sewer odor.

When we arrived to check in the hotel attendant had a bad attitude. Couldn’t get a good night sleep because too much noise in the hallways.
2/10
Poor
12 Feb 2017
Verified traveler

Very old and dirty hotel in Zacatecas

The hotel is very old, and needs many improvements we stayed there for 3 days and 2 of them the elevator didn't work and one of the days there was water running trough the stairs. One of the days at 4 in the morning someone from the hotel wants to enter to my room because they think that we were smoking, so they wake me up at 3 in the a.m. And told that we needed to leave the hotel next day. When they clean up the room they took the towels and didn't replace them I called 2 times to ask for them and they never replace them for 2 days... It was a horrible service.
4/10
Poor
01 Feb 2017
Verified traveler
The staff was very rude we had no privacy they don't knock before entering your room even if they know your there
8/10
Excellent
02 Feb 2016
Jackie

nice hotel walking distance from historic center

i loved this hotel the room was big and spacious and very close to everything. We walked everywhere it was inly a 3 min walk from historic center. Very polite staff as well
2/10
Poor
25 Jan 2016
maria b

Worse day ever!!!!

It was the most worst day, the water was cold not warm , heater was all the way up and it was cold still , they didn't say the Restaraunt closes at 3 pm, until I ordered food at 7 and that's when I found out, I was very dessapointed, I will never stay there again!!! I rather sleep in a car!!!!!
Family
2/10
Poor
03 Aug 2015
Fidel

All the comments are true

At the first they take 2 hours to give us the room.
The room was dirty, bathroom non cleaned, there was the trash from the last visitors, the pillows have hair from someone else (I think they didn't change the sheets.
Also the remote doesn't works, as they didn't register my room with breakfast included, it takes over an hour to get the breakfast ticket.
Partner
10/10
Exceptional
06 Apr 2013
John

My stay at the Hj in Zacatecas

Well they have enough security here lol , nice place , good staff .good meals . Ain't no problem here

John C
4/10
Poor
10 Jan 2013
Adrian

If you like so stay with the police...

This hotel is used by the Federal Police and all the hotel from the first to the fourth floor are with Federal Police.

In the entrance of the hotel are 2 armed policemans and one unit, if you like to sleep with the Police...
2/10
Poor
27 Oct 2012
SGV

Dont go

Very ugly and bad hotel

The worst hotel

Te walls was red very cripy
6/10
Pleasant
28 Jul 2026
jesus
Un hotel viejo con gente malhumorada o o con un trato muy malo
4/10
Poor
12 Jul 2026
Santiago
Nunca funcionó la TV, pasillos oscuros, baños sucios
Self
8/10
Excellent
20 Jun 2026
Hipolito
Acceso muy complicado. Muy difícil para los que no conocemos Zacatecas.
Partner
10/10
Exceptional
10 Jun 2026
ALFREDO
El personal siempre es muy amable
Self
4/10
Poor
04 Apr 2026
JOEL
Descuidado tienen chinches
2/10
Poor
18 Mar 2026
Ricardo
Pésima atención a personal. Nos hicieron esperar una hora (4 pm) para acceder a nuestra habitación por falta de limpieza.

Así mismo no hubo limpieza en los cuartos, no funcionaban todos los enchufes del cuarto, baja presión del agua.

No lo recomiendo.
Family
2/10
Poor
22 Feb 2026
Beatriz
No me gustó nada
8/10
Excellent
07 Jan 2026
Carlos
Muy tranquilo el cuarto, me gustaba la vista a la bufa. Amable el personal, estuvo pacífico. Lo malo era que el baño olía mal pues el ventilador no funcionaba. Otro problema fue que la primera noche me dieron un cuarto de menor precio que le que pague y al otro día me tuve que cambiar y con vecinos ruidosos. El restaurante es muy buena opción para desayunar con personal amable.
Business Self
10/10
Exceptional
14 Oct 2025
Carolina
El hotel en si es bueno, falta actualizar la información de las habitaciones pero es cómodo y limpio
Leisure Partner
8/10
Excellent
21 Jul 2025
Edgar
Buena relación calidad-precio
8/10
Excellent
29 Jun 2025
Luna Paloma
Buena, pero estaría bien que cuando llegues te ayuden a subir tus cosas
10/10
Exceptional
12 Jun 2025
Martha
En general está bien. Solo se ve en algunas áreas la antigüedad y la no renovación.
Leisure Friends
10/10
Exceptional
03 Jun 2025
ALFREDO TORRES
El personal es muy atento
10/10
Exceptional
21 Apr 2025
Mario
El servicio muy amables todo el personal
Business_and_leisure Friends
4/10
Poor
21 Apr 2025
Sergio Eduardo
El hotel está demaciado viejo, el baño parece de central camionera .
Al quererme recostar en una de las camas me percaté que había una mancha de sangre por lo que decidí abandonar el hotel inmediatamente por lo antigienico que estaba

Cero recomendado este hotel
Leisure
10/10
Exceptional
20 Apr 2025
cuauhtémoc
Recomiendo ampliamente el lugar, es limpio, cómodo, agradable y buenas instalaciones
Leisure Partner
6/10
Pleasant
20 Mar 2025
Ricardo
Difícil acceso a el estacionamiento
Business
10/10
Exceptional
14 Feb 2025
Reyna
todo muy bien, facil y rapido
Business Self
10/10
Exceptional
15 Jan 2025
Oscar
Están muy bien las instalaciones
Leisure
6/10
Pleasant
06 Jan 2025
Sergio
Todo bien, solo muy lento el check inn, habiamos varios clientes en recepción y solo estaba una persona atendiendo.
8/10
Excellent
30 Dec 2024
Juan Pablo
buen servicio y atención
2/10
Poor
25 Nov 2024
Claudia
Mala opcion para quedarse, solicite que me cambiaran de cuarto porque no se soportaba el olor a humedad y a drenaje olia terrible.
Leisure Family
8/10
Excellent
31 Oct 2024
Marco Iván
Todo bien
8/10
Excellent
20 Oct 2024
tesoreria
Le doy mala calificación a las instalaciones porque se oferta con alberca y no está en funcionamiento
Family
10/10
Exceptional
29 Sep 2024
Sandra Isabel
Renté dos recamaras una exelente todo bien
La segunda necesita alguna trampa para de los baños olía a humedad.
Leisure Family
10/10
Exceptional
27 Sep 2024
Ramón
EXCELENTE PROPIEDAD SE DISFRUTA Y EL PERSONAL FUE MUY AMABLE
Leisure Family
10/10
Exceptional
25 Sep 2024
daniel alejandro
Me quede 6 días : es un hotel que está en un lugar perfecto ya que el centro está a 5 min o menos: se puede recorrer toda la ciudad a pie : las habitaciones si son viejas pero no significa que sea mala : por el costo digamos que si vale : yo que viajo mucho y necesito algo barato y seguro me parece buena opción: la atención es muy buena : te guardan tu maleta sin costo hasta que sale tu bueno: ofrecen desayuno creo por 300 pesos el cual no tomamos pero se veía rico : si volvería porque está céntrico: espero algún día mejoren las algunas habitaciones pero no fue impedimento para pasármela bien : no es para exigente pero conociendo otros hoteles cerca digamos que todos están casi igual : a lado hay un Oxxo y cerca unos tacos
Partner
10/10
Exceptional
23 Sep 2024
Luis Alberto
Mal servicio en el estacionamiento
Leisure Family
6/10
Pleasant
13 Sep 2024
ADRIAN
El servicio que recibi en ocasiones anteriores fue mejor
Leisure Family
8/10
Excellent
07 Sep 2024
Marcos
El de la cochera. Muy amable
Leisure Friends
10/10
Exceptional
13 Aug 2024
Kendra Ruby
Todo muy bien
Business Friends
4/10
Poor
11 Aug 2024
Maria de la Luz
El chico de recepción muy distraido, no me.dieton la habitación que yo pedi con cama king y aparte el chico rstaba mas interrsado en irse ha platicar que en atenderme
Partner
4/10
Poor
07 Aug 2024
Jose
En primer lugar, no puedo opinar sobre la habitación que reservé porque no me la dieron ya que estaba ocupada y no tenían más. Entonces, ¿de qué sirve reservar y pagar con semanas de antelación si no es segura la habitación? Me la cambiaron por otra de menor categoría que sinceramente no fue de mi agrado. Lo demás, como el personal, la limpieza, etc., está bien, pero amargó un tanto mi estadía no tener la habitación reservada.
Leisure Family
10/10
Exceptional
06 Aug 2024
Marco Aurelio

Buena opción para viaje familiar

Un hotel viejito pero en buen estado. Habitaciones cómodas y muy bien ubicado.
Friends_and_family Family
8/10
Excellent
21 Jul 2024
Jesús
Muy buen hotel y excelente instalaciones, el trato del personal es bueno, solo deberian de checar el olor del baño, a ratos es insoportables los olores
Leisure Friends
10/10
Exceptional
01 Jul 2024
Zayra Guadalupe
.
8/10
Excellent
29 Jun 2024
ALFREDO TORRES
Excelente servicio del personal
Leisure Partner
10/10
Exceptional
28 Jun 2024
Ana Paola
La reservación fue para mis padres que se hospedaron ahí, el check in fue fácil para ellos y los atendieron de muy buena manera, pasaron muy bien la estancia, les gusto mucho el precio y calidad del restaurante del hotel, y disfrutaron de los alrededores a pie ida y regreso.
Leisure Partner
10/10
Exceptional
12 Jun 2024
Hernan Alejandro
Todo good
Business Friends
8/10
Excellent
29 May 2024
Gregorio
Muy bien si está limpia y solo la uso por unas cuantas horas no tiempo de desayunar
Leisure Partner
10/10
Exceptional
25 Mar 2024
Marco
Muy buen lugar donde quedarse, nos trataron muy bien. El staff del Hotel fueron muy amables.

Recomiendo este lugar
Leisure Family
6/10
Pleasant
05 Feb 2024
Ricardo
Las instalaciones un poco deterioradas, el drenaje del baño en mal estado y las llaves electrónicas de la puerta se desprogamaban
Business_and_leisure
6/10
Pleasant
04 Feb 2024
LUIS ENRIQUE

Personal de estacionamiento grosero y maleducado.

Todo muy bien, solo el personal del estacionamiento fue muy grosero el Sr. Justo acababa de pasar al Lobby para preguntar sobre cómo pedir mi vehículo y me dijeron que solo bajara y lo pidiera. Y me dijo que él cerraba a las 11, le dije que acababa de preguntar y me dijeron que si cerraban pero que podían abrir a la hora que lo necesitara. Pues al final me lo entregó pero me cerró la puerta del carro súper fuerte y se portó muy grosero. Cosa contraria, el personal del lobby y el del otro turno del estacionamiento súper amables y educados.
Friends_and_family Friends
8/10
Excellent
04 Feb 2024
Ricardo
Lugar tranquilo
Business_and_leisure
10/10
Exceptional
29 Jan 2024
Jose Antonio
La atencion del personal del restaurant es impecable, asi como las opciones y el sabor definitivamente volvere por eso
Leisure Family_with_children
4/10
Poor
24 Jan 2024
Roció
Me voy triste batallé con el agua caliente no pude utilizar la tina x lo mismo, en anteriores viajes estuvo súper y esta vez q pagué una tarifa más alta muy malo
Leisure Self
10/10
Exceptional
28 Oct 2023
Cynthia
Gran atención
10/10
Exceptional
23 Oct 2023
JOSE JUAN DIAZ
😉
8/10
Excellent
11 Oct 2023
Rocio
Recomendable muy céntrica
10/10
Exceptional
17 Sep 2023
Rocio
Excelente 👌
Leisure Family
8/10
Excellent
21 Aug 2023
Jose Antonio Nuñez
Algo viejo las instalaciones pero excelente desayuno incluido
8/10
Excellent
07 Feb 2023
Ismael
Me gusto la ubicación
Algunos detalles de limpieza en el baño no me gustaron
Leisure Partner
8/10
Excellent
31 Jan 2023
Antonio
Los baños de las habitaciones podrían estar en mejores condiciones.
Business Self
8/10
Excellent
27 Dec 2022
Eduardo

Un buen lugar para relajarte.

La gente muy cordial y amable, te dan ayuda cuando la pides.
Me hubiese gustado que el servicio de internet este más estable.
Pero en general es un buen hotel, puedes cocinar tu propia comida.
Partner
6/10
Pleasant
06 Dec 2022
Claudia
El cuarto tenía un olor a caño que se tenía que mantener la puerta del baño cerrada
Leisure Family
10/10
Exceptional
02 Dec 2022
José de Jesús

Excelente Lugar

Un lugar muy cálido, con excelente atención
Friends_and_family Friends
6/10
Pleasant
20 Sep 2022
ESTHER
Propiedad muy antigua y deteriorada especialmente los baños
Leisure Family
10/10
Exceptional
13 Sep 2022
Patricia
La habitación muy cómoda, excelente restaurante y accesible hubicacion
Business_and_leisure Partner
6/10
Pleasant
15 Aug 2022
MIGUEL ANGEL

CHECAR MANTENIMIENTO

EL DRENAJE DEL BAÑO NO ESTABA APROPIADO YA QUE DESPEDIA UN OLOR FETIDO, AUNQUE TODO FUNCIONABA BIEN..
Friends_and_family Family
2/10
Poor
15 Aug 2022
julio cesar

hotel baja calidad no acorde al precio.

lamentablemente fue una desagradable experiencia, la verdad no lo recomendaria, tomamos dos habitaciones una de ellas estuvo podemos decir aceptable, se nota que son instalaciones viejas sin mantenimineto pero aceptables, baldosas despegadas, baño sin agua caliente,pero la otra habitacion, tenia mal olor, no funciono la regadera, la television es de las antiguas por lo que no funciono, el airetampoco funciono, se le solicito al recepcionista que cambiara de habitacion a lo cual solo comento que los de mantenimiento no estaba y no podia dar solucion hasta el dia siguiente, lo cual no nos sirve esa nrespuesta ya que al dia siguiente saliamos, la verdad invitado a no regresar nunca, lo unico muy respetable es el desayuno, bien , buena variedad y buena atencion por parte de losmeseros y buen sazon de la cocina, el estacionamiento es pesimo, no hay mucho lugar, pero esta techado.
Partner
8/10
Excellent
09 Aug 2022
Salma Amarantha
El agua caliente se tardaba mucho en salir pero fuera de ahí todo bien
Leisure Family
10/10
Exceptional
08 Aug 2022
Edgar Osvaldo
todo bien exelente servicio
Leisure Family
8/10
Excellent
30 Jul 2022
Cruz
Los desayunos son excelentes, el personal muy atento, solo las habitaciones malas les falta una renovación total, lo que vale la pena es la ubicación y sus desayunos
Leisure Family
8/10
Excellent
05 Jul 2022
Verified traveler
Buen servicio, pero en la app me decía que incluía el desyuno. Cuando llegué al hotel, me dijeron que no podía ser, puesto que estaba más cara la habitación cuando se incluye el desayuno
Partner
10/10
Exceptional
27 Jun 2022
Diana Gabriela
Su ubicación y desayuno
Leisure Family
10/10
Exceptional
24 Apr 2022
Jose efren

Comodidad

Fue muy buena mi estancia
Partner
8/10
Excellent
14 Mar 2022
HUGO ERNESTO

Lo recomiendo ampliamente.

Excelente el trato que nos dio el personal, muy buenas medidas sanitarias para el covid. en general lo recomiendo ampliamente.
Friends_and_family Family
2/10
Poor
28 Feb 2022
FRANCISCO

Hotel muy malo

No esta en servicio la piscina y no avisan, muy sucio, no servia el aire acondicionado, no te dan factura pesimo servicio y malas instlacaiones
Business
6/10
Pleasant
12 Feb 2022
Mariana
En el desayuno pocas opciones para los que no comemos carne.
En la recepción la señorita fue atenta pero no pudo apoyarme con mi factura o que sacar un foto de mi estancia.
Necesito factura la estancia y nadie me apoyó
Leisure Self
8/10
Excellent
04 Jan 2022
macho
La atención del personal es excelente y hacen tu estancia agradable, buen servicio de desayuno bufete, si quieres mayor comodidad, hay otras habitaciones agradables.
Pueden mejorar en los baños de las instalaciones, hacer cumplir el reglamento ya que algunos huéspedes son muy necios al estar sin cubre bocas y violan los protocolos de sanidad, no vale la pena cerrar un buen hotel por culpa de dos o tres huéspedes que no aportan a la causa.
Leisure Partner

Location & surroundings

Hotel Arroyo De La Plata
Blvd Lopez Mateos Y Callejon Del Barro, 10, Zacatecas, Mexico

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Hotel Arroyo De La Plata

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