Galway Heights Hotel

Sri Lanka , Nuwara Eliya
NUWARA ELIYA, 89 Upper Lake road
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45 reviews shown

10/10

Exceptional

10 May 2026

Sujith

Amazing experience

8/10

Excellent

20 Jan 2026

Kaminie

Small no frills boutique hotel. Very clean. Staff is very courteous and helpful. Enjiyed my stay.

Leisure Family

10/10

Exceptional

09 Apr 2025

Christina

charming hotel in midst of tea plantations

we had a lovely time in Galway Heights. We really liked the location in a small rural road close to a hindu temple and small village and in the tea plantations. Breakfast was very nice, and the staff very attentive. The only grievance was the lack of elevator. We would definitely recommend this.

10/10

Exceptional

19 Mar 2025

Sundeep

Hotel is very clean, food and breakfast excellent but what pleased us most is the staff who were always available with a smile on their face and always ready to help

10/10

Exceptional

31 Jul 2024

Sugithan

Beautiful cottage feel in Nuverliya. Our family was so happy we decided to stay there. Staffs were excellent. There have library room with activity room for the teen to kids.

Leisure Family

8/10

Excellent

21 Jul 2024

Krishnamoorthy

Mind the step

Old colonial hotel, very decent. Staff were very nice. Restaurant not so good in taste. Carpets in the room needs change. No Airconditioned , because it’s cold you need heater.
I found management didn’t do anything about the steps that just one step bit higher and front of my eyes 3 people tripped, including my wife. Not may people don’t understand why they tripped, but closer inspection just one step 2 cm higher than other.
Not sure what health and safety in SriLanka doing about this.

Friends_and_family Family

10/10

Exceptional

08 Jul 2024

Kanishke

Excellent hospitality by the staff and the hotel itself is clean and nice. Food from the in-house restaurant was pretty tasty and had a nice variety. Would definitely recommend this!

Leisure Family

10/10

Exceptional

19 May 2024

Balarajan

Its a pretty relaxed environment and the staff were awesome!

Leisure Self

8/10

Excellent

25 Apr 2024

Ellen

Nice hotel even if lacking character

We had a pleasant stay here. The rooms are comfortable, but there’s nothing special about the hotel itself. The location is very handy for a walk through Galway Park and it’s out of the bustle of town. Restaurant is fine. The surrounding area is a bit hilly if you want to walk around.

Partner

6/10

Pleasant

22 Mar 2024

Kamani

Had more than enough night staff and they were helpful, but next day morning in the reception there was a young staff member who was managing the reception on his own could not even understand what I said, how to reply or speak English and how to print the closing bill to say there is nothing outstanding because I paid the dinner money when we had the meal and rest of the bill was already paid up front. This staff member running round in circle not knowing what to do and wasted almost more than 45 minutes of our time and made our day VERY, VERY MISERABLE... This should not be acceptable for a four star Hotel and I hope you consider paying for the inconvenience caused by your staff!!!

Leisure Partner

8/10

Excellent

19 Mar 2024

Malcolm

Colonial style and very friendly

Lovely charming stay in a colonial style ambiance

Partner

2/10

Poor

29 Feb 2024

Susan

mountain view laughable, don’t bother with upgrade, sleeping in a room with a thousand pigeons on the roof is not fun , the shower smells like a sewer

Leisure Partner

10/10

Exceptional

26 Feb 2024

Anendra

Our stay at the Galway Heights Hotel may not have happened as I had booked the wrong night for accommodation!
Dilshan and the team went beyond expectations and found 2 rooms for our travelling group (the last 2!)...was kind enough to show us the room and see if it met our expectations and had them both freshened up so that we could be comfortable for the night.
The team at this hotel bent over backwards to help us, the room was big, comfortable and clean and the team in the restaurant were just as nice (the dining room is a work of art).
The only thing to be wary of is that the rooms let in a fair bit of noise, so don't forget to pack your ear plugs!

Leisure Family

10/10

Exceptional

11 Feb 2024

HARIHAR

This property was great. We stayed for one night. Staff were very attentive and friendly. Highly recommended this place.

Leisure Friends

6/10

Pleasant

08 Jan 2024

Raj

Average stay, rooms basic facilities, basic.
Staff were helpful though.

Partner

10/10

Exceptional

14 Dec 2023

Ravitha

Great staff, clean n confy rooms

Leisure Family

8/10

Excellent

22 Nov 2023

Shashi

Value for money

Its more like a small boutique hotel. The facilities are limited and location is a bit inside. Its like more of a 3 star and the view is average but the staff is very helpful and friendly. The food is good but not great and the choice is limited. Its pocket friendly. Its fine for tourists with a medium bedget

Friends_and_family Family

10/10

Exceptional

04 Mar 2023

Shanee

Great location and excellent service from staff, very welcoming and professional. Great breakfast with good spread and comfortable room.

Leisure Family

10/10

Exceptional

12 Mar 2020

Sarah

The staff were very friendly , helpful especially in the dining room and with the bags on arrival /departure

Leisure Family

8/10

Excellent

31 Jan 2020

Verified traveler

Clean, friendly staff and the hotel is located away from busy area. Well maintained and pleasant to stay. House keeping was very good and the service was prompt. Very good breakfast including both continental and traditional Sri Lankan food.
Only suggestion is the hotel should have a fan on hot days and minor facilities like hair dryer,

Leisure Partner

8/10

Excellent

31 Jan 2020

Verified traveler

Charming small hotel with personal touch. Well looked after by Arull in the bar!
Steps into the hotel despite a disabled access filter on the search but they made a temporary ramp within a couple of hours.

Leisure Partner

10/10

Exceptional

03 Jan 2020

Verified traveler

Heartfelt Service

We were greeted warmly throughout the check in process. Our party of three booked two separate standard rooms but were \"upgraded\" to one big suite. Although we enjoyed the really spacious and luxurious suite, I found this a bit odd.

Friends_and_family Friends

10/10

Exceptional

20 Dec 2019

Gerry

A Modern Hotel with warm and caring Staff

We had a very pleasant stay at the Galway Heights hotel in Nuwara Eliya. We were doing a tour of the Island so it was a very welcome stopover after leaving Gaille earlier that day. The roads are not very good in trying to get there, so you need to give yourself plenty of time.
The hotel itself is a very modern building, and recently new, so it is a very nice place to stay. We were looked after so well by all the staff, and got a warm welcome, a comfy seat, and a refreshing drink, while a member of staff checked us in, which all happened so quickly that we were shown to our room in no time at all. Such fantastic service really means so much to tired guests who just want to get sorted, and get to their rooms, therefore we thank sincerely all the wonderful staff of the Galway Heights Hotel. For anyone interested in dining at this hotel, I have to say that the food is delicious, and well worth a try. We had such a wonderful young man look after us in the restaurant for all our meals. His name was Arul, and a more pleasant and friendly young man you could not find, we are so indebted to him for making our stay at the Galway Heights such a memorable one, and therefore because of his warm welcome and great attention to detail while we were there, would highly recommend this lovely Hotel and its caring staff in all departments to family and friends or anyone wishing to travel to that lovely area of Sri Lanka. Many Thanks to all from two very satisfied Irish Guests.

Partner

8/10

Excellent

14 Dec 2019

Holly

Lovely stay in local hotel

Nice local hotel to stay in. Staff were very welcoming and the hotel has everything you need. We enjoyed the fresh omelette cooking station in the morning! nly downside was the room was cold, but we were giving a little heater to put on.

Partner

10/10

Exceptional

13 Dec 2019

Verified traveler

The rooms are Clean, friendly staff, good location

Leisure Family

8/10

Excellent

06 Dec 2019

Verified traveler

Its comfortable for one night only

It was great. The hotel was clean and great service. But management should brighten the hotel with flowers and decor. It was very dull and dark. No entertainment. Only one resturant which is not opened all day. Its not in the city, its deep into the forest. Its great for one night only.

Friends_and_family Family

10/10

Exceptional

24 Sep 2019

EMAD

Great hotel in a lovely place.

Hotel was great and in a good lication. I like the services provided. Staff and manager were very friendly. Thanks all

Family

8/10

Excellent

17 Sep 2019

Sena

Preserved nature close to the property.
Free bike renting is an added advantage.

Business_and_leisure Friends

10/10

Exceptional

17 Sep 2019

Yohey

The facilities are clean and well maintained. And staff are very friendly and polite, smiling all the time which made me feel comfortable.

Leisure Self

10/10

Exceptional

05 Aug 2019

Verified traveler

A lovely hotel. Nice decor and friendly staff. Rooms are clean and a good size.
The restaurant has good food and the bar area is a good place to have some pre-dinner drinks.

Overall a good place to stay and explore Nuwara Eliya. Would recommend.

Leisure Partner

10/10

Exceptional

30 Apr 2019

Verified traveler

Amazing hotel, property was well kept and better than expected.

Partner

10/10

Exceptional

09 Apr 2019

Verified traveler

Enjoyed the breakfast staff very friendly and the room great

Leisure Partner

10/10

Exceptional

03 Apr 2019

Laura

Wonderful hotel with great staff

We really enjoyed our stay here. The room was spacious and extremely comfortable. The staff were all great. The hotel seemed quite quiet when we stayed there. The evening buffet was absolutely brilliant, with lots of freshly cooked food from around the world. The bar was also great, although it was quite quiet when we were there. The staff at the hotel helped us to organise a trip to Hortons Plains, at a very reasonable rate with a good driver. We had absolutely no complaints about this hotel it was brilliant value for money.

Partner

10/10

Exceptional

09 Mar 2019

Verified traveler

Great location and amazing welcoming and friendly staff. The room is large and totally new. Clean and comfortable. Highly recommended. Don't look further!

Leisure Self

8/10

Excellent

24 Feb 2019

Madhushani

Great!

Rooms are very clean and tidy. Had almost all the amenities. Staff was very friendly and courteous. Food was good; but had the same ala carte menus everyday. Therefore because we stayed there for more than 2 nights, we got bored of the same food. Suggest to change the menus at least every other day. Overall we were happy about the service.

Partner

8/10

Excellent

21 Feb 2026

takayuki

スタッフは親切で紅茶の見学を素早く手配してくれた。

Self

10/10

Exceptional

22 Feb 2024

Vera

I mist a haidryer

Leisure Partner

8/10

Excellent

26 Feb 2023

José

Bon rapport qualité prix

Personnel avenant (et réactif à un problème dans la chambre) bonne restauration avec un très bon rapport qualité prix une meilleure wifi serait souhaitable literie confortable

Friends_and_family Family

8/10

Excellent

12 Feb 2023

Jørn

Very good and quiet hotel

Dejligt hotel i et roligt område i Nuwara Eliya. Fantastisk personale. Meget venlige og behjælpsomme. Det eneste der trækker lidt ned var kvaliteten af aftensmaden. Men absolut et anbefalelsesværdigt hotel

Friends_and_family Friends

6/10

Pleasant

03 Jan 2020

Verified traveler

Great staff...

Our room smelled bad, and no A/C, poor or no Wifi signal. Bad signal on the phone, you needed to hang out of the window to get 3G/4G coverage. Bleech stains on our laundry. Breakfast buffe a bit too pricy due to what it offers, food from the restaurant was tasty. Vegetarian Byriani was great.

Staff was excellent and very helpful, 5 out of 5.

Friends_and_family Family

8/10

Excellent

13 Oct 2019

Verified traveler

清靜的地方，都企理乾淨，房間很大，空間感大

Friends

2/10

Poor

09 Oct 2019

Nir

Horrible stay, worth 40usd max

Never again and don't get close. No elevator, hot water in the shower is enough for almost 1 person, the area is cold so they don't have air conditioning, but the room is very cold and they give you this tiny heater didn't hit even heat my socks.
I don't know how they are rated as a 4 star hotel, even a glass for tooth brush and a face towel are missing. Worth maybe 40 usd per night no more.

Partner

10/10

Exceptional

03 Jul 2019

Pascal

Accueil et Service de grande qualité. Gentillesse du personnel. Propreté et chambres très confortables

Leisure Partner

8/10

Excellent

26 Mar 2019

Verified traveler

Helt okej hotell

Jätteskön säng och rena rum. Badrummet luktar dock mögel och känns därmed inte så fräscht. Ett stort plus för maten, såväl frukost som middag. Hotellet ligger lite avsides och hiss saknas inne i hotellet.

Partner

8/10

Excellent

21 Mar 2019

Verified traveler

Wir würden herzlichst empfangen. Das Zimmer was schön groß und sauber. Anscheinend wurde das Hotel Mitte/Ende 2018 renoviert. Leider sind bereits ein paar nicht ordentlich verarbeitet, liegt wohl an deren nicht so hohen Ansprüchen.
Leider sind die Zimmer etwas hellhörig aber es war zum Glück nicht allzu laut.

Frühstück war super gewesen, jedoch für 16 $ p. P für diese Auswahl zu viel!

Schön fanden wir es, dass uns die Rezeption bescheid gegeben hat, dass unten kurz Handwerker etwas montieren müssten und es laut werden kann.

Ansonsten mit einer der schöneren Unterkünfte in Sri Lanka.

Leisure Partner