Inroma Holiday Resort

Sri Lanka , Nuwara Eliya
SRI LANKA, 38 Church Road
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20 reviews shown

2/10

Poor

26 Dec 2023

imad

Run away

The host was surprised to see us arriving........first time ever happening.
room was, of course not ready, no wifi, bathroom in a terrible condition, breakfast was a joke compare to other hotels we have been, I don't even know if it was a real hotel.

Partner

6/10

Pleasant

24 Mar 2019

KEN

Resort?

The old \" show and switch\" seems to be not uncommon in Sri Lanka , but this is a private hotel and not a resort. No restaurant , no BBQ , no golf course . The room had most of the facilities promised and was sunny , opening on to a small balcony. The community spaces within the building were quite comfortable. The hotel is about 10 minutes walk to several eating choices. It sits above a fairly busy road but is quiet at night . Breakfast was fairly basic .The management were always helpful. In the context that it cost $25USD per night I would describe it as adequate.

Partner

2/10

Poor

07 Jan 2019

Devalingum

Give it a miss

The family room that was offéred to us had this terrible smell of damp. The offering to us as a solution was a bottle of air freshener. The sheets and bedding was stained and unclean.
The ability of the staff to deal with this problem was pathetic.

Family

4/10

Poor

25 Aug 2018

Asia

Th hotel was below basic as it is outdated and it was not clean. the weather was very bad so the electricity was shutting off many times. no heater at rooms and the weather was very cold.

8/10

Excellent

15 Jul 2018

jay

good for stopover in nuwara eliya

about 10mins walk away from the town area in nuwara eliya. room was basic, bed was comfy and had warm blankets. water pressure was a little weak though

staff seemed friendly and eager to help though we did not interact much with them. check in took about a minute, the moment we walked in we were shown our room right away no admin processes involved. check out was similarly fast too

6/10

Pleasant

31 Mar 2018

Joseph G Ward

Meh

The staff are friendly and the hotel is well maintained. However, the breakfast was quite weak, the location has no restaurants nearby, the hotel did not have water for sale and the internet was not good.

Family

8/10

Excellent

01 Mar 2018

Verified traveler

Questionable upselling?

The property is nice. The receptionist was a bit pushy, interrupted a lot and tried to sell me a 3500 rupee trip to Horton plains, saying he needed to know my answer right away. I had a hunch and turned him down, and found the same trip available in town for 2000 rupees.

But the property is lovely, historical, clean, and convenient. But freezing! Bring a sweater and hot water bottle.

10/10

Exceptional

17 Feb 2018

Good hotel friendly staff good food ..................................................................................................................................................

Partner

6/10

Pleasant

03 Feb 2018

Verified traveler

Accommodation was pretty standard for the price - I definitely wouldn’t consider this a resort. Staff was very friendly and helpful. It is outside city center and tuk tuks are available for 200 rupees

Partner

10/10

Exceptional

30 Jan 2018

Roger

The service provided waswith hearts

The overall service was excellent. Food was very well prepared. The hotel itself was slightly out dated.

Family

8/10

Excellent

05 Oct 2017

Steven

Very friendly and attentive staff. Nice basic rooms. Breakfast was eggs, toast, yogurt, and coffee or tea. This is a great value.

10/10

Exceptional

14 Aug 2017

Shyam Kasun

Nice service

It is a nice small hotel with best customer service.
Our room had an hot water issue and manager gave us an another room which had a good size balcony.

Breakfast and dinner was prepared nicely. Prompt service and best customer service.

Partner

8/10

Excellent

11 May 2017

Howard

Accommodating Hosts.

Inroma is a pleasant enough place and the guys running are very hospitable. The room was spacious with a nice high ceiling and pleasant bathroom. The wifi was a bit hit and miss and breakfast a bit limited. The location overlooks the bus station which makes it a bit noisy at times. Nuwara Elyia is a spread out, so it is a fair walk or a tuk tuk ride to most places. However, we managed to circumnavigate Gregory Lake and walk to Lovers' Leap water fall (recommended) directly from Inroma. Victoria Park is a few minutes from the location. Choice of restaurants and bars in the area are limited but the restaurants at the Grand Hotel are very good, although a little more expensive. Our host drove us back to the station for a reasonable fee and assisted with our bags. Overall, I can recommend Inroma for a short stay.

Partner

10/10

Exceptional

24 Feb 2017

ruth & dave

Quite hotel , excellent staff

Quiet location, excellent staff, couldn't do enough for us. Good sized clean room with a balcony & comfortable bed. Hot water & wifi. A walk down into town & if your willing a 20 minute walk back up a hill.

8/10

Excellent

10 Feb 2017

Roger

Quiet, On The Outskirts Of Town

Just a little hard to find, this is an older building which requires the use of stairs to get from the car to the lobby, which could be a problem for some. There was only one young man on duty when I arrived fairly late, however he did everything to make me welcome, even rounding up some food! A good, no frills place to stay for a night or two.

8/10

Excellent

02 Feb 2017

David

Enjoyable despite the poor weather.

Friendly staff and nice food helped make our stay enjoyable despite the very poor wet weather. This property is away from the town centre so will entail a tuk tuk ride to reach any activity.

Partner

6/10

Pleasant

22 Jan 2017

Vivian

Not a Resort but Value for Money

First and foremost this is not resort, there is no pool, bar, it is not near the golf course, does not have wonderful mountain views as stated on some web pages, but we knew this before we left and we had no illusions of grandeur.
On the plus side what you do get is probably the friendliest bed and breakfast place in Sri Lanka, breakfast is fine a large sandwich of eggs and cheese, fresh fruit, yogurt, tea, coffee and lots of smiles.
The room is reasonably large and clean, the bathroom is ok but the whole floor does get wet after shower so it is best to keep a pair of flip flops by the door to keep your feet dry.
They have a taxi on site to arrange trips which are cheaper than other alternate operators.
On the negative side, opposite are warehouses for market traders, they start work early and you are just of a main road, if you want a quiet late morning in bed this is not the place for you.
This is not 5 star resort luxury, but If you are on a tight budget you can do far worse than the Inroma.

Partner

2/10

Poor

14 Jan 2017

Ravi

Unprofessional hotel, avoid

Major problems: no towel or toilet paper in the room for 4 hours after I checked in (sat there sweaty and dirty), hotel worker looking at inappropriate web content in the common area, and breakfast served very late. Asked for it at 8am (which they agreed to), didn't get it until 8:45am. Caused me to be very late in my drive to Sigiriya.

10/10

Exceptional

22 Dec 2016

Dicky Tipp

great guest house!

a lovely experience at this guest house, clean, near to the town center. the guesthouse staff are pleasant and engaging.
the rooms are clean and well maintained - couldn't ask for more!

the team at the house are always willing to support with local travel in the area including getting to \"worlds end\" with a supplied packed lunch! always going to be a winner!

compared to the fairly impersonal hotels in the local area you'll find that the team at Iroma are great.

8/10

Excellent

03 Nov 2016

Paul

Eager staff to accommodate a nice stay

Staff got up very early in the morning to make a take-away breakfast for our trip to worlds end. The town it self not that spectacular.

Partner