Donna
We booked a superior twin room with a spa bath, for a bit of luxury; I am 65, my friend 69. We arrived early & our room was ready but we gad a double bed, not twin as specified. The manager then produced a trundle bed & considered it resolved. Itvwas very uncomfortable & I barely slept for the 2 night stay.
Fittings & fixtures are if poor quality & appear to be badly maintained (eg the light switch fell off as I was leaving the room) there was no slip mat in the bath, no full length mirror, most things mismatched.
On the kadt night (yesterday) I used the soa bath & it was only when I stood up to get out I noticed the bathroom was completely flooded, going into the main room too; my flip flops were floating on 2 inches of water together with other items I had left on the bathroom floor. We got reception & after at least half an hour it was under control, mopped etc but the fact remains I could have had a serious accident.
Overall, witj the tiredness of the room, non functioning / dangerous facilities & uncomfortable camp bed, this can by no means be considered an average, let alone superior room.
The manager was very dismissive when I checked out, offered no apology & seemed convinced that these issues had been resolved; maybe they were in her opinion but not in mine as a paying guest.
If I had not paid in advance I would have gone elsewhere, as there were plenty of other rooms available for the same or lower price.
I will be looking for at least 50% refund, if not all.
Fittings & fixtures are if poor quality & appear to be badly maintained (eg the light switch fell off as I was leaving the room) there was no slip mat in the bath, no full length mirror, most things mismatched.
On the kadt night (yesterday) I used the soa bath & it was only when I stood up to get out I noticed the bathroom was completely flooded, going into the main room too; my flip flops were floating on 2 inches of water together with other items I had left on the bathroom floor. We got reception & after at least half an hour it was under control, mopped etc but the fact remains I could have had a serious accident.
Overall, witj the tiredness of the room, non functioning / dangerous facilities & uncomfortable camp bed, this can by no means be considered an average, let alone superior room.
The manager was very dismissive when I checked out, offered no apology & seemed convinced that these issues had been resolved; maybe they were in her opinion but not in mine as a paying guest.
If I had not paid in advance I would have gone elsewhere, as there were plenty of other rooms available for the same or lower price.
I will be looking for at least 50% refund, if not all.
