Name: Autograph Collection Pik Palace Shahdag
Address: Gusar-Laza Road Km 29, Shahdag, Gusar, 0, AZ

2/10

Poor

03 Aug 2026

Maximo

It is a disgrace to call this hotel a 5 stars and even worse, an autograph collection hotel. Staff was horribly trained, food was awful and overpriced, no concierge. Phone in room did nor work, fridge did not work. I paiud for two nights and left after one.

10/10

Exceptional

16 Jul 2026

Rovshan

Everything at the hotel was excellent: the cleanliness, facilities, staff, breakfast, spa, and fitness center. We really enjoyed our stay.

The only issue was that the area around the swimming pool was extremely slippery. During my stay, I saw a child slip and fall twice. Fortunately, no serious injuries occurred. I hope the hotel takes the necessary safety measures to prevent future accidents.

Friends_and_family Family

10/10

Exceptional

30 Apr 2026

Ehtesham

This is the best hotel I've ever stayed in. It had everything I needed and more. Open your balcony and you have amazing mountainous views. The indoor pool is great, but the outdoor pool was even better. It was heated, and you have a view of the surrounding mountains. I highly recommend this place.

Friends

8/10

Excellent

28 Mar 2026

Vagif

Overall excellent.

Expensive restaurants with small portions, it is worth to consider driving 15-30 minutes down the road for a lunch.
Some furniture and property require renovation.
Personnel are brilliant.
Gym is ok
Outside warm pool is perfect.

Friends_and_family Family

10/10

Exceptional

25 Jan 2026

Abdulrahman

Yes

Leisure Friends

2/10

Poor

04 Dec 2025

Simon

I found bedbugs in my bed on the first night of my stay. I requested to move rooms and it took over an hour and a half at 0100 to change rooms. At no point did I receive an apology from the management, either at the time or when I raised this again at checkout. It was completely unacceptable. And the nonchalant way in which it was dealt with showed me that this must be a regular occurrence.

Friends_and_family Friends

10/10

Exceptional

12 Sep 2025

NAZIF

View from hotel is really worth staying for at 3 days staff is really helpful the place where hotel is located is really awesome must stay in this hotel

Leisure Family

10/10

Exceptional

27 Aug 2025

Nargiz

The hotel is great with a variety of entertainment options. The staff was very friendly and helpful especially Gunel from Alpina restaurant and Gulnar from Spa and massages. Thank you

2/10

Poor

28 Jul 2025

Nimra

We chose Pik Palace Shahdag, a Marriott Bonvoy hotel, for our honeymoon expecting a premium 5-star experience — but it turned out to be a major disappointment.

Right from the start, the AC in our room didn’t work. At this level, you expect basic comforts to be guaranteed, especially when you’re paying premium prices. We reported it immediately and someone from engineering came at midnight, assuring us it was fixed. But the AC never worked, and we spent the entire first night feeling hot and suffocated.

The next morning, we again requested help and asked for a room change. Shockingly, they offered us a room without a balcony or mountain view — even though we had paid 100 manat extra (double what we should have) for a balcony and view. This was unacceptable.

We stayed in the room the entire next day until 9 PM, still dealing with the broken AC and no proper solution. After multiple complaints and reminders, they finally moved us — late at night, right before our final morning checkout.

While the final room was fine, it came too late. Both our nights were ruined, especially the first — a night we’ll never get back. The mismanagement, overcharging, and lack of urgency from a so-called 5-star hotel was shocking.

I would not recommend Pik Palace Shahdag to anyone, especially not for a special occasion. You’re paying for luxury but receiving careless service and discomfort instead.

Leisure

4/10

Poor

25 Jul 2025

Noor

Not clean

Leisure Family

10/10

Exceptional

06 Jul 2025

Verified traveler

Great place

Great hotel. Staff was helpful. Room was clean and spacious. SPA service was great.

Friends_and_family Family

10/10

Exceptional

10 May 2025

Rakshit

Nice place to stay

10/10

Exceptional

28 Apr 2025

Seymur

Fantastic Hotel

This is a fantastic hotel.
Very comfortable and warm room. We had an amazing time at your hotel! The pool area was fantastic, and the staff were always smiling and ready to help. The spa services were outstanding, and the view from our room was breathtaking. We also appreciated the eco-friendly initiatives implemented by the hotel.I will certainly be back

Friends_and_family Family

10/10

Exceptional

28 Apr 2025

Seymur

Fantastic Pik Palace Hotel

This is a fantastic hotel.
Very comfortable and warm room. We had an amazing time at your hotel! The pool area was fantastic, and the staff were always smiling and ready to help. The spa services were outstanding, and the view from our room was breathtaking. We also appreciated the eco-friendly initiatives implemented by the hotel.I will certainly be back

Friends_and_family Family

4/10

Poor

17 Jan 2025

Jaykishan

Terrible service

House keeping was poor
Bell boy did not deliver our luggage for more than an hour
Poor service at the swimming pool
Over all not a pleasing experience

Friends_and_family Family

10/10

Exceptional

23 Dec 2024

mounir

Great place and service

Leisure Family

10/10

Exceptional

01 Mar 2024

Vagif

The only negative point

The only what I did not like there is not enough waiters to serve full loaded breakfast time, as juices, water, tea or coffee you can get only upon requests from waiter, means sit and wait if he is busy by serving others.

Friends_and_family Family

10/10

Exceptional

17 Feb 2023

Hala

Clean, warm and well kept. This beautiful hotel is the perfect stay for families and individuals, with multiple restaurants surrounding. The rooms are well heated, clean and modern. The hotel has many amenities such as a gym, indoor and outdoor pool, as well as a ski shop below. I would definitely stay again.

Leisure Self

10/10

Exceptional

10 Feb 2023

Olga

Great!

Leisure Family

10/10

Exceptional

01 Mar 2022

Darius

The property was furnished beautifully with quality amenities and lovely decor. Easy access to the ski lifts and slopes.

Leisure Friends

10/10

Exceptional

28 Feb 2022

Shehlan

Amazing experience

Amazing experience. Breathtaking views. Saddam from front desk was very helpful and made our stay even more comfortable. He was always available to help us with our queries.

Housekeeping team also kept checking frequently to make sure our rooms were clean.

Friends_and_family Family

8/10

Excellent

19 Feb 2022

Almohannadi

Good

Leisure Friends

8/10

Excellent

19 Feb 2022

Almohannadi

Good

Leisure Friends

10/10

Exceptional

11 Dec 2021

mohammed

more than great

great staff ... great view ... great room ... great service ... great location ... everything on the hotel more than great

Partner

10/10

Exceptional

25 Feb 2021

Verified traveler

The hotel is really neat, breakfast is quite generous and has a wide diversity of options. The ski resort was impressive and prices are cheap when coparing to ski resorts in Colorado US. Snow will not be the same but it's fun

Friends_and_family Family

8/10

Excellent

22 Feb 2021

Verified traveler

very nice vacation spot, not so suitable for a business traveler

Business

10/10

Exceptional

11 Feb 2021

Yuval

Great hotel for spanding short vacations and ski

Beautiful, comfortable room with nice mountain view.
Very close to Ski trails (Ski in Ski out almost).

Overall experience was great.

Friends_and_family Friends

10/10

Exceptional

10 Feb 2021

Erin S.

Perfect winter ski vacation

We had a beautiful, luxurious stay with a breathtaking view of the mountains out of our bedroom window.

Partner

6/10

Pleasant

08 Feb 2021

James

Dissatisfied

The hotel is covered in social distancing signs and also signs telling people to wear masks but people were just walking around without them. Also I was waiting at reception at the 2m sign and a woman with no mask on just walked in front of me and started talking to the man on reception. Instead of telling her to wait in line, the member of staff just started serving her and I still had to wait. What’s the point in putting signs up and then not making people use them!! Also I tried calling the hotel 5 times before we travelled and also tried to contact them on Instagram but got no answer or reply. Not good!! Also, this is a ski resort and people who are skiing should be allowed to have late check out.

Partner

10/10

Exceptional

01 Mar 2020

Verified traveler

Clean beautiful hotel with nice personal. Nice view.

Friends_and_family Family

6/10

Pleasant

17 Feb 2020

David

5 star hotel 0 service

5 star hotel and lovely faclities outside of the room however service is awful. Getting a table for dinner or breakfast seems like you're asking an impossible task. Holes in the pillow cases. Not fantastic by any means. Better off in another Shahdag hotel.

Friends_and_family Family

10/10

Exceptional

03 Feb 2020

Diane

Great stay in a great resort

I would highly recommend Pik Palace and Shahdag for a short ski break. The hotel was very comfortable and despite a little confusion regarding our request for twin beds and late check-out we were very happy with the hotel.

The room was modern with a great bathroom and very comfortable beds. We had a fantastic view of the mountain.

There was a large selection in the breakfast buffet with hot and cold options - much needed preparation for the day on the slopes.

We booked transport online using a link that the hotel emailed to us. Although the website implies the transport is organised through the hotel it is a separate company. This worked out well for transfers to/from Baku - although the overtaking was a little daunting at times.

We arranged lessons through the ski school which is based at another hotel but this is within walking distance. For convenience, we also hired our equipment from the same hotel.

We enjoyed the one meal we had in the Italian restaurant in Pik Palace. It was busier than we expected but the staff did their best to accommodate us. The 2nd night we chose to try one of the restaurants at a different hotel (again a short walk away).

Overall, Pik Palace seemed to be the best of the hotels available in Shahdag and comes highly recommended.

Friends_and_family Friends

10/10

Exceptional

03 Feb 2020

Colin

Great stay

An excellent hotel, staff and service were brilliant and would definitely stay here again

Friends_and_family Family

6/10

Pleasant

04 Jan 2020

Hamad

The place is very nice , rooms are big , but the service was very poor & they don’t respond to our requests

Partner

10/10

Exceptional

27 Dec 2019

usman

Warm and cozy snowy experience

Its one of 3 resorts on top in shadag other 2 being park chalet ans shahdag resort and spa.. its relitively new 5 star hotel in middle of nice snowy slopes.. they hav good skiing facilities.. nice italian and local cuisine and other options in other hotels.. kids club to b shared with park chalet guests which has nice facilities for younger guests... overall nice experience with ckean and comfortable stay

Friends_and_family Family

10/10

Exceptional

25 Feb 2019

Seimi

Fantastic amenities, great breakfast and good choice of restaurants at reasonable price.

Friends_and_family Family

2/10

Poor

08 Feb 2019

Verified traveler

Hotel is very nice with spacious rooms. Highly decorated and high quality of furnatures

Leisure Family

8/10

Excellent

29 Jan 2019

David

Lovely weekend

Beautiful suite with access to exclusive club room where you can have breakfast in private setting, coffee and snacks mid-afternoon, Happy Hour cocktails, then evening deserts. Really friendly staff and great service.

Partner

10/10

Exceptional

22 Jan 2019

Iain

Skiing Delight

Great hotel and certainly value for money.

Partner

10/10

Exceptional

23 Mar 2018

Verified traveler

Great for a break in the hotel

Great hotel but limited activities around the hotel when its Spring / Autumn and in-between the Summer and Winter season. Nevertheless a nice break away from the city in the hotel itself.

Family

10/10

Exceptional

25 Feb 2018

marcus

Nice hotel not ski in ski out with young kids.

This is a fantastic hotel. However we were with our 2 and 5 year old and to ski, you have to carry a lot of gear along way before you can ski. If you and your kids can already ski and carry a pair of skis, great. Otherwise staty in the hotel and spa.

4/10

Poor

21 Jan 2018

rajab

I did not like the restaurants in the hotel. The breakfast was very bad. The staff are rude. They did not solve any problem

10/10

Exceptional

17 Feb 2017

David

Great weekend on the slopes

The snow was great, staff very helpful, ski show quick with equipment, room was beautiful.

Family

8/10

Excellent

02 Feb 2017

Verified traveler

Avarage price, good facilities

Had good time, close to skiing facilities, good restaurants, might as well be pleasant during spring season, even have hot outdoor pool

Family

8/10

Excellent

23 Jan 2017

Verified traveler

Good location for skiing

Was a busy long weekend. Hotel staff were friendly and helpful. Main restaurant good value, specialist italian was expensive for what it is.

8/10

Excellent

15 Jan 2017

Tariq

Elegant Hotel and Excellent Manager

First impression of hotel is very good, reception of front desk was good too. When I asked about the Lounge access, the front desk has not explained it well that there is actually no Lounge for the guests. We had issue for the first night of the lobby music, or the terrace music, being overheard from my room. I had to meet the manager to sort it out. But the good thing it was eventually sorted it out. Their relation manager is fantastic as she managed to sort out several other minor issues brilliantly. I believe the hotel requires to build up on the services and may be shops available. Overall; it is highly recommended hotel, I will surely stay at it the next time I am back.

Family

10/10

Exceptional

01 Apr 2026

Yusara

Todo excelente. Trato increíble. Instalaciones y personal muy amable y profesional

Friends_and_family Friends

8/10

Excellent

01 Mar 2022

Fatima

جيد