JW Marriott Hotel Shenzhen Bao'an

4/10

Poor

13 Feb 2026

Alexis

Staff were less than understanding.

6/10

Pleasant

21 Oct 2025

neil

Surprised to find myself booked into grand tower not JW Marriott baong
Luckily my colleague was moved there too
No pool no bar so not much good for meeting except restaurant
Food was ok but nothing special

10/10

Exceptional

16 May 2025

Pang-Che

很好，但隔音很差。隔壁房間開關門都會傳過來

Business Self

10/10

Exceptional

30 Apr 2025

Nugzar

An amazing experience, great proprerty, it is located close to a number of dining and shopping options.. five stars..

10/10

Exceptional

03 Mar 2025

Tobie

Excellent stay, good gym

They have a full gym, large rooms, very comfortable and very close to the bay area with restaurants, etc. Breakfast could have a bit more variety in cooked dishes for a JW but overall excellent stay, my go-to for Shenzhen business trips.

Business

8/10

Excellent

23 Dec 2024

Casey

The lobby area is great and looks luxurious, but the rocks at the fountain look rather fake. The TV reception is not good as channels other than CCTVs could not be received. Although the coffee machine in the hall in Nepresso, but the one in the room is not, and the coffee did not taste good, machine is flimsy.

Leisure Family

10/10

Exceptional

22 Dec 2024

Pooria

It was excellent as always. Thanks JW Marriot team.

Business Self

10/10

Exceptional

02 Dec 2024

Diego

Grest

10/10

Exceptional

17 Sep 2024

Eddie

The staffs are friendly and polite

8/10

Excellent

22 Aug 2024

Alex KY

This is our second time stay at this hotel within 30 days. The first time was booked at Gloria Wing, and we thought it is only next building, but actually it is a 10 min walk from the main hotel. This time we booked at the main building, but the hotel still put us at Gloria Wing. Fortunately Marriott rectified and messaged us before we arrived. Everything is good, especially the executive lounge.

Partner

10/10

Exceptional

19 Jul 2024

Damian

5 Star in every way

An amazing hotel with excellent facilities.. Huge gym with all of the right equipment, a lap pool and normal swimming pool. The rooms are very spacious, modern and very comfortable.. Great views if you get a room facing the water. New shopping mall a 2 Min walk and a great shopping mall with lots of restaurants a 5 min walk near Ferris wheel. Staff are extremely helpful and friendly.

Business

10/10

Exceptional

16 Apr 2024

Kin Wang

Very good

8/10

Excellent

18 Mar 2024

Matthew

Great swimming pool if you like swimming lengths

Business Self

10/10

Exceptional

22 Jun 2023

Peter Kar chun

Very nice hotel, staffs services very good

8/10

Excellent

11 Oct 2021

Verified traveler

Service and attention to detail needs improving

The overall stay was nice. The room was comfortable and clean. It would have been better if the reception staff paid more attention to detail though - they didn't tell us the breakfast times, opening times and services that come with the executive lounge. Food in the lobby cafe and room service is expensive and not really worth the money, but the breakfast buffet was good. Our room was not ready when we checked in so we were just told to wait - again customer service and detail was lacking for a 5 star hotel.

Partner

10/10

Exceptional

07 Jun 2021

Yifan

Very convenient

The staff are very friend with the hotel well located. It is very near to a local park which is quite beautiful at night. It was a fantastic experience if you’re walking at night with your loved ones. Close to shopping malls as well

Partner

10/10

Exceptional

30 Dec 2019

Tianshu

The environment was good. Not too many people in the lobby when I checking in around 10:30 AM. The service in there also very good.

Partner

4/10

Poor

06 Dec 2019

Verified traveler

It was very noisy from the nearby construction at night when I sleep. Terrible!

Business_and_leisure Partner

10/10

Exceptional

04 Dec 2019

Verified traveler

This building is new and modern style. Maintenance is good too. Excellent

Business Self

10/10

Exceptional

19 Oct 2019

Verified traveler

Beautiful and new property. Just don’t forget to ask for a non smoking room

Business

10/10

Exceptional

03 Aug 2019

Verified traveler

Top class hotel in Shenzhen. Clean property and helpful staff. Not yet walkable to anything though, this will change as much construction going on.

Business Self

10/10

Exceptional

12 Jul 2019

Steven

Business trip to Shenzhen

Stayed here for business trip. Top notch service and amenities. A bit far from downtown but pretty easy to get around. Only issue was WiFi was not great.

10/10

Exceptional

14 Apr 2019

Verified traveler

Overall it is good, indoor swimming pool
Is great and the guard is nice

Business_and_leisure Family_with_children

10/10

Exceptional

02 Feb 2019

Verified traveler

Great location and service

The location of the hotel was close to Metro and a large shopping mall with many restaurants.
There was a beautiful tree forest park that lit up with lights and music within walking distance between the hotel and the mall. The service was great and would stay there again.

Family

10/10

Exceptional

22 Jan 2019

Julia

Loved it..!

Family

10/10

Exceptional

14 Dec 2018

Verified traveler

Everything is perfect, executive floor and services are real a great advantage. Swimming pool in winter is hardly accessible due to air circulation with the outside doors, which are not hermetic, water also too cold which aded to air flow is really unpleasant.

Leisure Family

2/10

Poor

13 Dec 2018

Verified traveler

Book for a friend was charged an additional 200$ CAD for no explained reason waiting to hear back from the hotel. Was not security deposit.

Business

10/10

Exceptional

25 Oct 2018

Regina

Reception and Concierge staff were polite and extremely helpful.

10/10

Exceptional

19 Oct 2018

Mark

NICE HOTEL WITH GREAT LOCATION

Another nice stay at this hotel. Its in a new upcoming area but handy for most things. Shopping in walking distance with a new Shopping Area across the park. Hotel as always is spotless and rooms superb (probably bit over the top for me!). Will go back as long as I can afford to because this is great value now but when the area becomes busy it will surely charge more.

10/10

Exceptional

19 Jul 2018

James

Stay a night in this hotel during my stay in SZ! Location is average. However, super Nice service! Nice staff and facilities!!! Room is tidy and neat! The bath tub is huge and with view outside! Quite surprise!! Gym is good! Swimming pool is big. So I would Highly Recommended to all of you looking for a hotel in that area!

10/10

Exceptional

23 Jun 2018

Chris

spectacular hotel and staff

10/10

Exceptional

09 May 2018

Jo

Fantastic hotel

The hotel is at the heart of Bao'an district. A good location for people who comes for business at Bao'an district. Walking distance to shopping mall where you can shop and eat. The hotel staff are extremely warm and helpful. For example, a staff came to greet us the moment we waited in line for check-in, and she managed to have us checked in immediately. The breakfast buffet is delicious. We had very good stay there.

10/10

Exceptional

21 Mar 2018

chris

Fantastic hotel!

Great facilities, modern, clean, artsy, and excellent always helpful staff. The executive lounge is a nice treat that I used every day multiple times. Not a convenient location if you are in Shenzhen for business, but otherwise excellent!

6/10

Pleasant

08 Jan 2018

Syed

Visit to Shenzhen.

Nothing very special. Language was an issue. Generally clean comfortable room. House keeping need some help understanding your request. WiFi works well. Problem with hotel shuttle service, only once a day. Hotel staff will try to book a car (Very expensive) or taxi. You really need to ask for shuttle to save cost.

10/10

Exceptional

23 Oct 2017

Marc

Real 5 star

Always 1st class. Food great, room big, clean. Only downsides are expensive to eat (tuna sandwich in the bar around £14) and drink and also a bit isolated (not much in walking distance). Also spa and pool seems a long way from the hotel although it's really worth the walk!

6/10

Pleasant

03 Oct 2017

Grace

so late check-in

We arrived 2:30pm at reservation date, but we need to wait check in for 2 hours.

10/10

Exceptional

23 Aug 2017

Sharon G

Great stay!

Stayed in this hotel one night for business trip. Very nice hotel. Everything was satisfactory!
Will definitely recommend to anyone to this area

8/10

Excellent

11 Aug 2017

Jill

Great service, food excellent

This new hotel is very nice and is a ten min. walk from the nearest subway station. It's 1-2 stops into the heart of Bao'an proper. The staff were excellent, despite limited English, which I didn't mind at all, they accommodated all my requests as best they were able. The restaurant food was great. My room had a fantastic view of Bao'an and the water (19th floor). It's a bit of a wasteland right now and there are zero shops about. In about five years it will grow to be part of the city. It was an easy cab ride to Shenzhen airport and cost 50 yuan. A couple of small things - despite being a non-smoking room, both the corridor on the floor and the room smelled of cigarette smoke. In all of of the pool, the lobby bar and one corner of the large restaurant there is a constant very loud noise of machinery, presumably air conditioning noise. It was very distracting around the outdoor pool and such a shame in the lobby bar which is beautiful and a piano was auto-playing. It is summer so perhaps the air con was just at full blast. Not a problem in my room though. Spa treatments were nice altho was harder to communicate my needs, spa is beautifully laid out.

8/10

Excellent

02 Aug 2017

Verified traveler

Staff was professional and extended extra care and support. Accommodations were exceptional.

10/10

Exceptional

01 May 2017

Verified traveler

Lovely Stay

Just wonderful! The staff at the JW Marriott in Shenzhen Ba'oan District were just lovely.

8/10

Excellent

10 Jan 2017

Check Yu

very nice hotel over all

it was a nice stay overall. very friendly staff, and very clean room

Partner

4/10

Poor

01 Nov 2016

mohammad hadi

not so good, far away from anywhere, for those who come to Shenzhen for business ,this a very bad location.

More amazing when hotel call a city cab from the street front the all of the sudden cab fare doubles in the meter, just do not know if this is a hotel arrangement or crook employees.

8/10

Excellent

16 Aug 2016

Tim

stunning hotel and incredible exec lounge staff

This was one of the most beautiful JW's I have stayed at. The room was super comfortable with an amazing bay view. The staff including the concierge desk and front desk were amazing. Particularly excellent and helpful staff in the executive lounge. While the pool and associated facilities were incredible, my single frustration with the stay (as a North American) was the bizarre demand that I must wear a bathing cap to use the pools. Very very unusual for North Americans or Europeans. That demand ended my pool experience very quickly.

8/10

Excellent

03 Jul 2016

Verified traveler

Nice hotel! More international staff needed?

Very nice hotel. The hotel itself is beautiful!
The rooms are nice, the pool and other facilities are clean and nice as well.
The hotel grounds are well kept and I felt very comfortable everywhere I went in the hotel.
I really enjoyed the sauna, steam room and other facilities in the changing room area. Very clean and well kept!
The staff are very friendly and they do try very hard.
However, they are not strong in English or other foreign languages.
I have a Gluten allergy and this was very hard to explain to the restaurant staff and the concierge.
While I am just one person and I don't expect an entire hotel to change for me, I do find that it was a difficult task due to the language barrier. I find that other 5 star hotels with international staff tend to be a bit easier to deal with regarding my allergy.
Don't get me wrong; the food was amazing! However, I did end up getting very sick as I think the allergy was not fully understood.
All in all a great hotel. I am certain that for local clientele there would be no issues at all. For international guests needing a bit more help they may have a hard time due to the language barrier.

8/10

Excellent

03 Jul 2016

Verified traveler

Nice rooms, too far from everything

Rooms were in great shape. Good AC. Good fitness center. Friendly staff and their English is ok. There is a non-Chinese person at the front desk, but only sometimes.

Wifi was decent (by Chinese standards). However, the restaurants are way overpriced (and nothing to write home about). There is also construction going on everywhere, so there is some noise from outside, but it all stops by 9 or 10pm.

Also, while the nearest metro stop is about 700m away, it is absolutely brutal to walk in the summer, when temps are in the mid 90s with 80%+ humidity for a feels like temp of 110+ F. Thus, I ended up taking the taxi/uber everywhere because things are still being built up in the neighborhood, and the nearest restaurants are about 1km away. The distances really are not bad, it's just nasty to walk outside in the summers. Hopefully restaurants and shops will open up closer once the construction is done.

10/10

Exceptional

28 Jun 2016

Verified traveler

Just a quick 1 night stop. Breakfast was the best I have had from international hotels in SZ

10/10

Exceptional

23 Apr 2016

Bobjetlag

New Hotel

The service was second to none! The staff was helpful and spoke very good english.

10/10

Exceptional

12 Mar 2016

Verified traveler

Loved the bed! Great pool

very new hotel! Loved the bed! The swimming pool is the best hotel pool so far, 40m!

10/10

Exceptional

07 Mar 2016

JAIME

Sensational

Great

6/10

Pleasant

29 Feb 2016

marcus

Beautiful hotel, almost no heat in room

I had a room that was beautiful and great view. But the heat barely worked. Second night very cold and uncomfortable. Executive lounge was very nice and service was great.

10/10

Exceptional

26 Jan 2016

Verified traveler

Perfect

The best hotel ever you can have the best value of your money

10/10

Exceptional

24 Oct 2015

Michael

A+ Recommendation

After staying in several Hong Kong hotels prior to my arrival in Shenzhen, the JW Marriott Hotel Shenzhen Bao'an was a pleasant treat, beautifully decorated and very well kept. I highly recommend this hotel to anyone travelling to Shenzhen.

10/10

Exceptional

23 Oct 2015

Stella

Good for business trip near Boa'An district

you cannot expect a lot from a neighborhood that is basically industrial, more precisely electronics factories, but it is always good to stay in international brands like Marriott, rather than the locally managed 5-stars hotels.

8/10

Excellent

18 Oct 2015

Michelle

Fair and need improvement

Hotel is nice in general and breakfast has a lot of selection and tasty. But the room is not clean enough for a 5 star international hotel. Towels are kind of old and dark so it makes the stay not enjoyable. If they improve the cleaniness, it will be a nice hotel to stay.

10/10

Exceptional

16 Oct 2015

Nolan

Best Hotel overall

One of my favorite places to stay

10/10

Exceptional

16 Sep 2015

Verified traveler

Very nice brand new hotel

Superb hôtel
In a new part Of Town but ont far from the main attraction and different area of Shenzhen and the airport
So pretty convenient

10/10

Exceptional

15 Aug 2015

Book it book it

Amazing stay-

Best hotel ever- best staff ever- best pool ever- amazing restaurants and service! I've stayed at the Ritz Carlton in Guanzhou and would put this on par with the Ritz, if not better! The one minus is that it's a little isolated due to all the new development occurring-

10/10

Exceptional

29 Mar 2015

Han Boon

Excellent hotel in the middle of nowhere

Absolutely fabulous and brand spanking new. Great deco, service and comfort. However, being located in a new district, there is nothing around except for construction sites. Okay for a business stay especially if you want to be near to the airport.

10/10

Exceptional

07 Feb 2026

SANGJOON

깨끗하고 친절 하지만 주변공사로 좀 시끄러움

10/10

Exceptional

06 Feb 2026

SEUNGJOO

호텔이깔끔하고 인근 10분거리에 대형 쇼핑몰 및 볼거리들이 많아 좋습니다
조식도 훌륭합니다

Business

10/10

Exceptional

20 Dec 2025

SEUNGJOO

신선하고 맛있음. 디저트 훌륭함

Business

10/10

Exceptional

22 Nov 2025

Pei Jung

客房乾淨一塵不染
服務人員態度良好

Business

10/10

Exceptional

11 Nov 2025

Dongkwon

아침 부페가 다양하고 저렴한 편입니다

Business

6/10

Pleasant

10 Aug 2025

Verified traveler

房間算乾淨
隔音差
五星酒店沒有什麼服務

Self

10/10

Exceptional

03 Aug 2025

James

10/10

Exceptional

14 Jul 2025

Kin Fan Simon

Room is spacious and we love the breakfast

Friends_and_family Friends

6/10

Pleasant

04 Jul 2025

King Wo Francis

酒店又貴服務又差,一次過沒有下次!

(1)酒店距離地鐵站及大型商場如壹方城比較遠，出入不大方便，酒店職員也是叫我們坐的士去。(2)酒店職員不知真的是對附近環境不熟悉，還是無心理會住客的提問!我們6月23日第1天到達酒店辦理入住手續後，隨即詢問如何去歡樂港灣即酒店遠處望見摩天輪的地方。酒店職員說不知道，只是再三強調叫我們坐的士去。經過我們自行探索，竟然發現酒店內經行人天橋約15分鐘便可以步行至歡樂港灣摩天輪所在地。(3)辦理入住手續前後，完全沒有其他相同級數酒店會有的迎賓飲料!(4)另外，房間除了飲用水，其他全部都要收費，所收費用比超市貴許多許多。我們事後搜尋，相同區域收相若價錢的酒店，房間除了提供免費飲用水，還會有其他免費飲料供應!(5)綜合而言，這酒店又貴服務又差，一次過沒有下次!

Partner

8/10

Excellent

09 Jun 2025

chung man

房間整潔整體體驗不錯

Partner

4/10

Poor

21 Apr 2025

SIEW PING

Not expected value for money spent.

We thought JW Marriott was supposed to be high end, the hotel lobby looks luxurious but were disappointed by the room we stayed in. We upgraded the room to a suite for a significant increased fee but were highly disappointed by how old the suite looked. The shower tiles are broken and furnitures look heavily worn.

Business

10/10

Exceptional

05 Feb 2025

Hannah

大年初二

大年初二晚入住，第二天的早餐要排隊入住，早晨質素一般

Partner

10/10

Exceptional

24 Dec 2024

Pik Fong

會再次入住

對酒店各方面也感滿意, 尤其員工服務很好也很友善。距離歡樂港灣不遠，很方便。餐飲方面，早餐很滿意，晚上自助餐菜式很多，味道也好，只是甜品選擇較少。

Friends_and_family Friends

4/10

Poor

01 Sep 2024

Amy

訂房時房型寫是在高層，最後給了七樓的房間，只是在健身房及所有設施後的第一層客房，有點失望。
另外，因為跟隔壁房間是相連房設計，雖然相連門已上鎖，但隔壁房間凌晨時份嘈吵聲不斷，隔音很差，他們房間開門關門無數次，而且聲音就像是有人開我房間門一樣大聲，經常以為有人開我的房門，害我整晚也睡不好。
到早上不夠8時，又嘈醒了。又是開門關門聲.....無奈就早點退房走了

8/10

Excellent

31 Aug 2024

Chi Kit

Gd services. Extend check out

10/10

Exceptional

23 Aug 2024

Kuok Chi

酒店裝修比較傳統，但勝在較大，早餐質素十分之好

Leisure Family_with_children

10/10