Novotel Makassar Grand Shayla

Indonesia , Makassar
MAKASSAR, Jalan Charil Anwar N 28 South Sulawesi
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20 reviews shown

4/10

Poor

31 Oct 2024

Mohamed

Sheets were dirty. Elevator smelled bad.

Leisure Self

2/10

Poor

03 Aug 2023

Patrick

Service and customer care in need. Food not tasty

Terrible service at the front desk, seems like they don't really care about what you say or do not want to engage much. Question about the lounge on the 12th floor was ask and the front desk staff did not want to answer and ask us to go upstair to find out on our own .

Partner

2/10

Poor

08 May 2023

md amin siti noor'ain

The room cleaner was not honest! My husband bought 2 cartoon of cigarettes at Duty free shop, KLIA. When we were arrive at our home then he realized he missing 6 packs of cigarettes which are we put each cartoon of cigarettes in 2 different bags. He/she took 3 packs from each cartoon and it shows that the hotel's cleaner open our bags with intention. Luckily we didn't leave any valuable things inside the room. For those who want to stay here Pls make sure u use a pad lock to lock your bag before u leave the room.

Leisure Partner

6/10

Pleasant

02 Jan 2022

Verified traveler

wont choose this hotel again

honestly, i dont expect this service from novotel, i dont really enjoy this place... some people got welcome drink but my family didnt get it... receptionist didnt smile at all, i dont know if she is tired or whatever. she ask me to stay until 2 pm to enter the room, and i was waiting until 2.10 pm but she didnt call me at all to enter the room until i decide to ask her about my room...

i dont get a great service at all

Friends_and_family Family

6/10

Pleasant

18 Oct 2020

Frido Ananta

Good stay

Stay was good only protocol of covid should be made better

Business

10/10

Exceptional

23 Dec 2018

Samantha

Very Comfortable Stay

We just had one night here after a stay in Toraja before a flight out. Walking distance to the fort and lots of food options around.
The room was lovely and comfortable. Staff were always friendly and helpful. Breakfast had a huge variety and we were super impressed! Less than half an hour to the airport too.

Partner

10/10

Exceptional

05 Nov 2017

Verified traveler

All Good

All Good

10/10

Exceptional

05 Oct 2017

David

Nice omnfortable hotel

Check in staff were very friendly and helpful. Rooms comfortable.

10/10

Exceptional

02 Sep 2017

Frederic

Very pleasant stay at Novotel Makassar

Very pleasant stay at Novotel Makassar.
Friendly staff
Good room with comfortable bed
Good central location
No complaint

10/10

Exceptional

13 May 2017

Sumihiro

Comfortable Stay at Makassaru

Shower was not hot enough. But overall worth stay. Happy to come back again.

10/10

Exceptional

11 May 2017

Sumihiro

Comfortable stay at Makassar.

Spend very comfortable stay. Surely will stay again.

6/10

Pleasant

23 Apr 2017

Verified traveler

DISAPPOINTED

Very poor room condition. Hotel hardly 2 years old (), aircond didn't work in room, had to change room. Twice, the room before and the room changed to, don't provide hand towels... both needed to ask.. Novotel new standard? Had dinner at its casual outlet.. very poor standard and not value for money. (Competitor Aryaduta has better offerings... if they can.. why can't Novotel Makassar..)

10/10

Exceptional

22 Feb 2017

Maria Victoria

Pleasant stay in Makassar

I stayed at Novotel Makassar Grand Shayla for 10 days. The staff were very accommodating and willing to help with my concerns. The hotel is also located close to restaurants and convenience stores. Breakfast was also very good but they could probably do with a little more variety as the same food was served everyday.

8/10

Excellent

10 Dec 2016

Verified traveler

At par with Novotel chain.

Check-in was painless, room was clean and comparable to another Novotel hotels. Dinner buffet is preffereable to limited menu

Some minor maintenance required; 2/3 of a closet door hinges were unattached, the temperature control kept blinking\"Err\" , so no clue what it was trying to set.

8/10

Excellent

24 Sep 2016

Kishore

Overall good, the staff friendly, the response also good

Partner

4/10

Poor

16 Aug 2016

Fenny Yunita

So many downsides but in an okay location.

The hotel is new but has some problems when it comes to the quality of the construction. Loose sockets, torn pillowcase and also a loose door handle(bathroom door).

The service was also bad, when I checked in, only one person in the front desk and I had to call her to get her to notice me. Everything that is supposed to be a standard in a hotel, I had to personally call the housekeeping for toothbrush set and extra slippers.

The food also needs a lot of improvement in taste.

The location is okay.

6/10

Pleasant

04 Apr 2016

Corey

Newish hotel with wifi problem

Best thing about this hotel is that it's fairly new. Service is well-intended, but can come up short. Worst is wifi connection. Logging in to devices seem so easy, but in reality, a hassle. Front Desk often mix up last name and first name on the registration, making wifi login confusing. After a few stays here, I still could not figure out their wifi login system. Even after finally connected, speed is slow.

6/10

Pleasant

30 Mar 2016

Fred

Lapses

Overall the room is comfortable. Had a good night sleep. Wonderful bed but the pillow sheets had some stains. No shampoo. Found an unclip safety pin on the floor and and a hair clip. Did they vacuum the floor ?

10/10

Exceptional

29 Feb 2016

Marc

Nice hotel and facilities

Nice hotel and facilities. Only thing is that rooms are average sizes.

4/10

Poor

28 Sep 2015

Mark

Shower not hot enough. House keeping knock on doors between 8:30 and 9 wanting to clean rooms.