Sun Members Kyoto Saga (6 or 7 Nights)

Japan , Kyoto
Kyoto-Fu, 27-1 Saga-Hirosawa Minamino-Cho Ukyo-Ku, Kyoto-Sh
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50 reviews shown

8/10

Excellent

28 Dec 2025

Emmanuel B

Pretty solid stay! I just needed about 3 days when visiting Kyoto and Osaka. I was surprised that they wanted me to turn in my key every time I went out though. You need to make a reservation if you want to eat breakfast, I didn't go because it seemed like hassle

Leisure Self

10/10

Exceptional

12 Oct 2025

Jacques

Welcoming staff

Friends_and_family Family

6/10

Pleasant

19 Jun 2025

Sequoia

When I booked on Expedia it said there was laundry available, so we planned our trip/laundry days around that; however, when we arrived at the hotel they informed it was a laundry service provided by the hotel that was only available on the weekends and that there was a coin laundry down the street if needed. Checkout was also a pain that took 10 minutes longer than necessary: you’re required to pay the Kyoto nightly accommodation fee of 200Y per person, totally fine by us, but it charged me on the computer, failed to load, and then we had to pay again at the front desk. I completely understand that the language barrier plays a role in this, but even when using google translate staff was unable to answer our questions about what was going on with laundry and then checkout when we haven’t ran into these problems anywhere else (I’m trying to say it was a staff training issue rather than a language barrier one). It also bothered me that the staff would only look at my male cousin when clarifying things, even though as a female I was the one who booked and paid for the accommodation. Last thing, even though we had a “non-smoking room” the entire building reeks of cigarette smell. Actually one final thing, the closest train stations to the hotel are 1km away, so be prepared to walk in the extreme heat/humidity with all of your luggage for that length if booking here.

Leisure Family

10/10

Exceptional

06 Apr 2025

Blanche

Hotel and staff are lovely. Ideal if you have a car. Thankful for free shuttle bus to station if you haven’t. Not much to do / see immediately around the hotel. But great location for seeing the bamboo forest.

Leisure Family

10/10

Exceptional

16 Oct 2023

Hideo

Great place!

Leisure

4/10

Poor

01 Oct 2023

Phillip

Everything is too old and smells as you enter the room

Leisure Family

6/10

Pleasant

11 Apr 2023

Anna Liza M.

The property was nice and very convenient. It was hot in our room and they need to bring an electric fan as the room temp was centralized. The whole ambience was really nice and the staff were very friendly.

Leisure Family

10/10

Exceptional

16 Apr 2018

Verified traveler

Get dinner at the hotel

The hotel was nice and the room was great. Make sure to have dinner at the hotel. It is a bit pricey, but it is a great experience.

Partner

8/10

Excellent

15 Apr 2018

david

Very nice place to stay if you are happy to travel

We had a deluxe double room which was quite large and included a table and two chairs as well as two single beds. Originally we were only going to stay 2 nights but ended up staying 6 as the hotel is very nice. Just one caution is that it’s 15 minutes from the station and the opposite side of town from the tourist areas but there are two bus services into central Kyoto (91 & 93) bother of which are every 20 minutes. They do have a minibus service available in the morning but you have to book it. Did not have breakfast or use the onsite restaurant which seemed expensive. There are limited food options available locally but there is an organic Chinese restaurant opposite and a Sato Japanese restaurant just up the road.

Partner

10/10

Exceptional

03 Apr 2017

Verified traveler

Convenient and clean hotel

Friendly staff. Good restaurant.

Family

10/10

Exceptional

24 Oct 2016

hunsang

Nice Japanese breakfast with friendly service.

People were nice and very friendly for first time visitors. The hotel is surrounded by quiet, peaceful, and traditional environment, but I had a little bit of difficulties in communication at the reception due to their English shortage. Overall, my wife and I were very satisfied with service the hotel have provided.

Family

4/10

Poor

16 Oct 2016

Sze Yick

Remote.

This hotel is quite faraway from the Saga JR Station. The shuttle bus service is rather limited with two trips to from the hotel to the station in the morning and two reverse way in the afternoon.

Family

6/10

Pleasant

08 Aug 2016

Verified traveler

Convenient bus station but room has no wifi

A bit disappointed because there were no wifi inside the room. Just a 15min ride to arishayama and an hour or more to kyoto station. The bus station is convenient.

6/10

Pleasant

27 May 2016

Maria

MAJOR language barriers!

This hotel charged me $80 dollars for my friend who arrived from Chicago and stayed up one night out of the three I was there. This was after I talk to a translator who said they would not charge me. There were major communication issues they charge you for coffee in your room just very bad the rooms are not comfortable. I was willing to look over past the discomfort of the room in the language barrier until the last day when they overcharged me. It took two hours to work this out even after I told them which worker it was that I talk too and also to a translator. I paid too much for this room as it was. I cannot recommend it to anyone after what they did.

8/10

Excellent

10 Apr 2016

Patrick

Great hotel for a more \"local\" experience

Overall the Sun-Members Kyoto-Saga was a very good hotel and a great fit for travelers with more experience traveling in and navigating Japan, including speaking and understanding basic phrases. The rooms were clean and well-appointed in the manner familiar to Japanese travelers, the staff were courteous (with very limited English), and the meals in the hotel restaurant were well above average. There are a lot of resources in the neighborhood for do-it-yourselfers and more budget-conscious travelers, including a laundromat, market (Mandai), and quite a few decent local eateries - including an excellent teppanyaki and bakery and a very good coffee shop (Time Cafe). The 'neighborhood map' provided by the hotel was useful for getting oriented, and the shuttle Arashiyama-Saga Sta saved time and walking, which you will do plenty of regardless. Taxis to and from the station were about Y560 and readily available during the day; at night you can have the hotel near the station call one for you. The hotel is relatively close to Arashiyama-Saga and the temples and sites on the western side of the valley, but conversely it is quite far (and usually 1-3 trains) from the attractions in central Kyoto and the eastern side of the valley, so factor in extra transit and walking time for your days.

6/10

Pleasant

09 Apr 2016

Verified traveler

Not bad hotel

Stuff was friendly.
Hotel located away from city center.
Rooms are very small to the extent end we needed to rearrange the furniture to enable open the suitcases.
No wifi in the room. Wifi in public area was unstable.
Price was low and matched our budget.
Shuttle service provided in the mornings to the train station.

Family

10/10

Exceptional

14 Sep 2015

Wei-Pei

Great intro to west Kyoto suburbs/residential life

Only one night stay, but had a lot of fun. Only con about the neighborhood was distance from subway (15 min walk), otherwise great, small town feel area. The hotel service was fantastic.

Partner

10/10

Exceptional

19 Aug 2015

Nancy

Wonderful meals.

Wonderful meals included ,

Partner

6/10

Pleasant

19 Aug 2015

Verified traveler

Joke

Smoking every where, very poor Wi-Fi in hallway entrance where this is the only Wi-Fi, while people smoke. Not happy with hotel.

8/10

Excellent

17 Aug 2015

andrea

Great hotel!

The hotel was great! The staff is very accommodating despite of the language barrier. You can choose western or Japanese style breakfast. We tried both and both were great. 10 minute walk from train station and easy bus stop right across the street to take you to Arashiyama for bamboo forest, etc. We even rented bikes one day. Would recommend this hotel!

Partner

10/10

Exceptional

03 Aug 2015

Tropical Cat

Really really good option.

Ended up here as booked late but was very happy. Room ( just one traveller) was fine. Cleaning done meant you could see your face in the room as anything shiny was polished up. Full linen change every day. Very helpful staff and fantastic food (Japanese) I took/ended up with a meal option so got a 9 course meal of the highest quality every night. Superb. Close to a station ( is a few stops out of town as the only downside) and a major Shrine and the famous monkeys all in walking distance from the station ( Hotel runs a shuttle to the station)

6/10

Pleasant

21 Apr 2015

Peter

Sun Hotel Kyoto

... ok hotel. Restaurant too high art and expensive. Japanese breakfast overpriced to what you get. Western breakfast light and not possible to have every morning...

10/10

Exceptional

03 Apr 2015

Verified traveler

Nice hotel

Beautiful and comfortable
staffs are very polite and helpful.

8/10

Excellent

19 Jan 2026

takeshi

部屋の掃除も行き届いており、スタッフ方の対応もよくお世話になりました。

Business_and_leisure Family

8/10

Excellent

09 Nov 2025

ENDO

食事は朝7時からでした。間に合わない方はご注意を。

Business

8/10

Excellent

09 Nov 2025

Kumiko

客室はとても綺麗でした。３泊したのですが、毎日お部屋をとても綺麗に整えていただきました。
シャワーも水圧強く満足です。
ただ、エアコンが部屋で調節できず窓も開けることができなかったので、外国人の夫にとっては暑かったようです。

シャトルバスはとても便利で助かりました。

10/10

Exceptional

12 Sep 2025

???

駅までの送迎があり助かる
もう少し遅い時間

6/10

Pleasant

06 Jun 2025

Yoshiko

目的地から近いので良かった

Business_and_leisure Family

8/10

Excellent

02 Jun 2025

Verified traveler

Everything is great and value for money. The only thing you may need to consider is the 10-15 minutes walk from railway station and major visitor's area , though they provide shuttle to the railway station.

Friends_and_family Family

10/10

Exceptional

20 May 2025

Manabu

清潔で過ごしやすかったです

Business Self

8/10

Excellent

05 Apr 2025

Fung Yin Fanny

Nice and comfortable, but not convenience for taking train, taking bus is fine.
A little bit disappointed that there is no smoking room even I have booked smoking room.😅

Friends_and_family Friends

8/10

Excellent

26 Mar 2025

takumi

朝食はサービス満点でした。
食後の薬をテーブルに出しておいたら、薬を飲むためのお冷を持って来てくださいました。　細やかなサービスに感激しました。　
朝食もとても美味しく、普段は一膳しかご飯を食べませんが、おかわりをしてしまいました。
朝から満腹でお腹が曲げられなくなってしまいました。　また、機会があれば是非利用させて頂きます。

Leisure Partner

10/10

Exceptional

13 Dec 2024

DoYeon

친절하고 아늑한 숙소였어요!

직원분들이 너무 친절하시고 좋았습니다. 저녁으로 먹었던 정식이 너무 맛있었어요! 교토의 가정식을 먹어보고싶었는데, 고급스러운 가정식을 맛볼 수 있어서 만족스러웠습니다. 숙소도 깨끗하고 쾌적했어요.

Friends_and_family Friends

8/10

Excellent

12 Dec 2024

seiji

スタッフさんの対応が凄く丁寧で分かりやすか、嵐山周辺を観光するのに交通の便がとても良かったです。

Leisure Family

8/10

Excellent

05 Nov 2024

普通のビジネスホテルって
感じでした。

10/10

Exceptional

03 Nov 2024

POJEN

Good

Business Self

4/10

Poor

03 Nov 2024

YUKA

お部屋の鏡が汚かった。
空調は調整不可能。
リンスが無くシャンプーが2本置いてた。
このレベルのホテルで素泊まり価格は高いと思う。

Business_and_leisure

10/10

Exceptional

20 Oct 2024

Verified traveler

大満足でした

部屋もお風呂も広くキレイで、大変満足しました。また利用したいと思います。
ありがとうございました。

Friends_and_family Family

10/10

Exceptional

10 Oct 2024

tomoharu

とても気持ちのいいホテルでした。

Leisure Self

6/10

Pleasant

06 Jun 2024

masayuki

ここのスタッフの方は、お願いすれば問題無いが、小さなロビーで打ち合せをしていたり、車が進めないような位置に送迎車を停めたり、駐車場に入る車を無視したり。統一感の有るサービスの研修はされていないように感じました。

Leisure Self

8/10

Excellent

26 May 2024

TAKAYUKI

自動販売機がない

Business Family_with_children

4/10

Poor

17 May 2024

MASAKI

遅くのチェックインでしたが、無いものづくしと最初から言われ切なくなりました。せめて朝食がいっぱいで準備出来ない事は残念でした。
後、チェックイン対応の男性の面倒臭い感満載のアテンドは少し失礼かなと。一方女性の方はコンビニ弁当温めでフロント待機していた私に部屋まで持って来てくれたりくれたものを対応いただけたのは移動で疲れた私にはありがたいサービスでした。また機会があったら訪れたいと思ってます。

Business

6/10

Pleasant

03 Apr 2024

saori

部屋の空調温度調節できず、暑かった。
乾燥していたので加湿器など、あれば助かりました。
良かった点はスタッフは皆さん優しく、JR嵯峨嵐山駅まで朝や夕方は送迎バスを無料で利用できることです。

Leisure Family

8/10

Excellent

11 Feb 2024

アメニティは常備してある数は控えめ(歯ブラシ、シャワーキャップ、カミソリ、シャンプー、トリートメント、ボディソープ)、でもフロントにダメ元で聞いたら案外お借りできたり増やしてくださったりしてくださいます。
携帯の充電器も借りてる方もいらっしゃいました。
あとはフロントの方、清掃員の方皆さんがとても親切です。
お部屋は少し年季は入ってる感はいなめないですが、清潔感があってとても好印象でした。

予約制にはなりますが、チェックアウトした後はシャトルバスでJR嵐山嵯峨駅まで無料で送ってくださいました。

ホテル近辺には中華料理店が多かったですが、バスも通ってたりするので利便性は良かったように思います。
ベッドもフカフカだし空気清浄機もあって過ごしやすかったです。

お水のペットボトルは無料でもらえますが、ホテル館内に自販機はないので事前に買っておくといいと思います。

朝ごはんはぶぶ漬けコースでとても美味しくいただけました！

豪華絢爛なリゾートホテルというより、アットホームなホッとできる気持ちも温かくなれるホテルな印象でした。

また是非利用したいです！

Leisure Family_with_children

10/10

Exceptional

21 Oct 2023

Takahiro

スタッフの対応がとても良い。

Leisure Self

10/10

Exceptional

20 Oct 2023

TAKAHIRO

対応が良い。