Suiran, a Luxury Collection Hotel, Kyoto

Japan , Kyoto
Kyoto, 12 Susukinobaba-Cho
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75 reviews shown

4/10

Poor

04 Mar 2026

John

Nice room, but not a good view and staff was not accommodating. Breakfast, laundry, and onsen usage were all for absorbently high additional costs, not reasonable at all.

4/10

Poor

26 Feb 2026

Asaka

部屋のしつらえ、食事、スタッフの教育などのクオリティのわりに料金が高すぎる。1室900ドル支払ったが、日本人からすると200-300ドルくらいが妥当なライン。関西出身なので、料理は本当にがっかりした。

Family

10/10

Exceptional

02 Feb 2026

Chris

The room was beautiful the staff we're very professional and accommodating we had a very nice room with an in-room onsen/furo.

Partner

10/10

Exceptional

04 Nov 2025

Helen

Room is clean n staffs are amazing great location

Leisure Partner

10/10

Exceptional

24 Sep 2025

Paige

This hotel is truly like stepping into another world. The service is impeccable, the room we had was gorgeous and superbly clean. We were lucky enough to have a private onsen with very clean water at the perfect temperature on a lovely little lanai.
All of the staff are very friendly and professional and the food is fantastic as well. Highly recommend if you’re looking for a touch of classic Japan in Kyoto!

Leisure Partner

10/10

Exceptional

12 May 2025

Jennifer

Lovely property and fantastic service

Leisure Family

10/10

Exceptional

15 Apr 2025

Kelly

This hotel was truly the highlight of our trip! My husband and I visited for our honeymoon and the staff went out of their way to upgrade us to the nicest suite in the hotel. This gesture was something we will never forget and made our trip beyond memorable. Special shout out to Nana, Aina, Mai and Yoshi for going the extra mile and making our experience that much more special and memorable. We will never forget this staff and the things they did to make us feel so special.

Leisure Partner

10/10

Exceptional

11 Feb 2025

Steven

This may be the best hotel I've ever stayed at. The staff were amazing, the grounds were incredible!
The private onsen was the highlight of my trip!

Leisure Self

10/10

Exceptional

09 Sep 2024

Chi Wei

Absolutely beautiful hotel.
What I love the most is the private onsen in the room. It's in a semi-open space (not in the room, but under a roof kind of in the back balcony).
The private onsen refills itself, and temperature regulated. It was amazing.
Beautiful scenery, excellent staff, exceptional breakfast.

Leisure Family

8/10

Excellent

04 Jun 2024

Sarah

Very beautiful hotel, staff was friendly, but wished they explained the amenities around the hotel. I had to figure it out myself by looking at other people’s reviews. Beverages at the mini bar fridge are not cold, wish it was colder, the drinks were lukewarm. I arrived earlier than check in time so decided to go to the cafe to grab a coffee, some staff said “no” and another said “yes, I can come in.” Super confusing and then it took forever for the waitress and the ordered coffee to arrive. The onsen in the room was amazing though.

Leisure Family

10/10

Exceptional

03 Jun 2024

Angel

Everything was amazing about this place. It is one of the most memorable places for my daughter and I with strongly recommended and it’s definitely a place you must see and vacation.

Leisure Family

8/10

Excellent

15 May 2024

Myong

Hot spring tub makes this a great hotel

The hot spring hot tub is the best part of the hotel! Overall hotel is fine- nothing special for the price but for the personal hot spring tub, which was amazing. Food was ok, service was as expected. It’s no where close to downtown Kyoto but so many amazing sights to see around the hotel. If you want quiet - this is the place.

Partner

6/10

Pleasant

08 Feb 2024

Jesse

Staff and service great! A little overpriced for the rooms and unless you can book the special rooms the pictures can be deceiving! We were definitely not wowed by our room! Onsens were okay but nothing to brag about! And you have to pay extra to use the onsens … dinner at restaurants was great quality but overpriced! The reviews all show it to be very luxurious but it’s just a normal hotel….staff was very helpful and accommodating but the area is quite boring!

Leisure Friends

2/10

Poor

02 Sep 2023

Jiri

Not a 5* Hotel. Outdated rooms, Terrible or nonexistent Facilities. Restaurant closes at 10pm. No bar opened. Personal unable to understand basic English. Everywhere else in Japan, hotel personnel speaks very good English , at least in 5* Hotels. They kept changing temperature in the suite from 25C to 19C so the room after returning from 34degrees summer heat outside felt like freezer. Stay somewhere else. It feels more like dead property with end near. Personal was trying, but without training and basic English is hard to help.

Leisure Family

8/10

Excellent

30 Mar 2023

Renate

Nice area, nice property. Food was terrible, service was ok but not the best.

Leisure Partner

10/10

Exceptional

27 Mar 2023

Aaron

Felt like valued guests in the property. Staff are available before the trip and during the trip for any requests, even if last minute.

Leisure Partner

10/10

Exceptional

20 Dec 2022

Zhengyuan

It is a beautiful hotel

Leisure Family

10/10

Exceptional

03 Dec 2022

Feng

Beautiful surroundings, quite location.

Leisure Self

10/10

Exceptional

24 May 2022

Tiffany

The view of the mountains and the Katsura River was worth the price of admission.

Business_and_leisure Self

10/10

Exceptional

16 Feb 2020

Verified traveler

Beautiful room and food, upgraded room to room with its own hot spring. Amazing gardens.

Business Partner

10/10

Exceptional

28 Oct 2019

Verified traveler

Perfect getaway

A lovely property and amazing service. They go above and beyond.

Friends_and_family Friends

6/10

Pleasant

22 Jul 2019

Lina

Gorgeous grounds but small and unimpressive rooms

Beautiful hotel and grounds but too expensive for what it is. The location is great and the grounds are beautiful, like a classic Japanese garden. But the rooms are WAY too expensive for what they are, which is quite small. The grounds of the hotel, breakfast area, tea room etc. could not be more stunning but once you are in the room itself it is very small and ordinary, not particularly luxurious and not enough value for what we paid. It is located in a beautiful area on the outskirts of Kyoto however, right on the river. You can have coffee in the morning or tea/champagne/sake in their team room and watch the boats on the river. UNESCO heritage sites and the famous bamboo grove are both a short walk away.

Family

10/10

Exceptional

11 Jun 2019

Verified traveler

The beautiful gardens and this temple was reconstructed into this luxury hotel.

Leisure Family_with_children

10/10

Exceptional

05 Feb 2019

Anna

Great Stay

Our stay (4rooms w private onsen in room)?was very enjoyable. Quality service byond our expectations. All staff were warm & friendly. Food was fantastic...worth the price paid for.
Location - BEST! Highly recommended. We will definitely include Suiran in our next annual trip to Japan!

Friends

8/10

Excellent

22 Dec 2018

mr p c

Very calm and comfortable but poor room service food and overpriced hotel compared with other 5* hotels

Partner

10/10

Exceptional

12 Dec 2018

Verified traveler

Located in the very best Arashiyama point. Best view of the river. Hotel room is big, clean, cosy and very good amenities. Onsen is good and private. Breakfast is superb. Staffs are very nice.

10/10

Exceptional

22 Aug 2018

Eric

Wonderful service, great food, nice location, authentic

10/10

Exceptional

07 Jul 2018

Francine

Exquisite hotel! Located in serene beauty, walking distance to Forrest, temples, shopping, restaurants, along the river. Absolute must stay here!

10/10

Exceptional

29 Jun 2018

Helen Noelani

Beautiful relaxing and luxurious!

This traditional style looking Japanese home has elaborate gardens and beautiful natural settings of trees and flowers and rock paths that made this place so unique. The rock onsen was a great experience and the cocktail hour was superb! I brought my children in the lounge and they had fun too! There’s fresh fruit juices and appetizers for my children. I could sit and enjoy a great glass of red wine and a glass of champagne with appetizers. This hotel is modern on the inside with the original structure dated back 100 years or so ago! Beautiful setting, peaceful and serene. Next time I visit Kyoto I will stay here again but for a longer time. I loved it!

Family

10/10

Exceptional

08 Jun 2018

Jennifer

Restful, serene hotel

I really enjoyed my stay at Suiran. The location is beautiful and it is a convenient walk to many destinations. The room is very comfortable and well appointed. Breakfast was quite good. We stayed for six nights and they allowed us to order off menu so we could change up our breakfast choices. The happy hour was lovely, allowing one to sit out on the porch and enjoy a beverage. We took advantage of the in room spa services and had a positive experience. My only suggestion is that the lighting in the bathroom isn’t very good and a lighted makeup mirror would be a helpful addition.

Family

10/10

Exceptional

28 Mar 2018

michael

Highly Recommend

Terrific stay at this hotel. Located on the outskirts of Kyoto (within a 20 min drive to downtown) was a positive for us. Some great natural sights (especially the bamboo grove, the river right outside, and the multiple cherry blossom trees throughout) made for a more serene setting.

Service was impeccable and our rooms were very comfortable and spacious.

Literally the only thing that was not top notch is the fact that you only have one restaurant to eat at on-site. Tons of places to eat nearby, but for some people that may be an issue.

We would definitely recommend Suiran and will stay here again.

Family

10/10

Exceptional

17 Mar 2018

Nina

Lovely property, wonderful staff. Service was impeccable. Absolutely flawless stay. Will definitely recommend to anyone visiting the area.

10/10

Exceptional

11 Mar 2018

Verified traveler

A Taste of Kyoto Not to be Missed!

Our stay at the Suiran was a very special and memorable experience, and our first introduction to Japanese people and culture. It represents the best of Japan from its friendly and helpful staff, to cleanliness, modern amenities and great food. We enjoyed the champaign over-looking the river and the Japanese tea ceremony, private onsen and rickshaw ride to the bamboo forest. Nothing was overlooked in our stay, the staff made us feel very special throughout our visit and I would recommend this hotel to anyone visiting Kyoto. They told us the 2 best times were May for the flowers and Nov for the fall colours but we loved it regardless.

10/10

Exceptional

27 Feb 2018

Verified traveler

Good location

One of the newer hotels in the area. Good location. Nice decors. Friendly service.

Family

4/10

Poor

14 Feb 2018

Verified traveler

Overpriced

This hotel is overpriced and they charge for every single thing. The staff was extremely pleasant but was not able to be helpful for recommending restaurants and bars.
One should not pay more than 250 USD per night.

10/10

Exceptional

04 Feb 2018

Verified traveler

The hotel is well maintained and in a very peaceful area.

10/10

Exceptional

02 Feb 2018

Verified traveler

Quiet, luxurious, top class service

I had an amazing time at Suiran, the rooms were clean, hotel staff was friendly, well trained and provided too notch service. The hotsprings were spot on and a must try. Food was ok but prices were extended. Overall a 5 star stay

10/10

Exceptional

09 Oct 2017

Beautiful, Amazing and everything in between

Arriving to Suiran you could tell it was a very high standard with staff taking in your luggage as you arrive. Everything was explained to you upon arrival and they also explained places to visit and the best times to go. I had booked a private onsen slot, they have 2 variations ( rock or wooden ) I had used the Rock one. Very relaxing and just a nice atmosphere. I also booked dinner Tepanyaki style, I went with the set menu and the food was AMAZING and very filling and I would highly recommend this. Location is close to the bamboo forest and the Monkey park. They have a free taxi so dont forget to use but my sim card only had data so was unable to call to make this booking but was able to use the free taxi back to the train station. Staff greeted you by your name which made you feel that much more important. Although pricing was a bit high you did get your moneys worth in service and amenities. I would definitely come back and stay again in future!

4/10

Poor

16 Sep 2017

Lisa

Terrible location and nothing special

I never write reviews but this was the most disappointing part of what otherwise was a wonderful trip . I can't believe this hotel has the nerve to put itself in the same category as the Ritz. the area where the hotel is located completely shuts down at six. You are a prisoner to their very, expensive and very mediocre food service. They do nothing to make you feel like a special guest. The rooms and public area were pleasant but very uninteresting. I wish somebody would have warned me

10/10

Exceptional

09 Sep 2017

Verified traveler

We had a fantastic experience. Hotel, room, location and staff were wonderful.

10/10

Exceptional

22 Jul 2017

jill

Service and people were amazing!

Family

10/10

Exceptional

30 May 2017

Ka Li Kelly

Lovely hotel in the area

Very nice hotel! Everything was new and clean. Will definitely come again!

Family

10/10

Exceptional

13 Jan 2017

Choi Chi Joyce

Superb! All perfect except breakfast

This hotel was amazing! We booked the king size bed with private hot spring inside the room. Hotel is beautiful, newly opened less than 2 years and room is clean. Although it's a bit of walking from the train station, the location is close to the busy street with all the shops and sightseeing spot. The hotel doesn't provide much amenities but we were totally fine as we were only looking for a quiet relaxing place to chill and enjoy the hot spring. One thing they need to improve is the breakfast, we ordered the room service and my oat meal was tasteless. Everything else was average. With the price we paid we definitely expect something better than this.

Partner

10/10

Exceptional

11 Jan 2017

Verified traveler

Fabulous on the western edge of Kyoto

Though right near a major tourist site (Bamboo Forest), it felt amazingly tranquil and serene . The on--site Onsen is tremendous. The room was fabulous and the service great.

Partner

10/10

Exceptional

27 Nov 2016

cecilia

Beautiful hotel in a beautiful surrounding

Comfortable and relaxing environment. Staff were exceptionally hospitable and warm.

6/10

Pleasant

22 Nov 2016

BrianS

4 star hotel at 5 star rate

Great location - but rooms are small 40 sq m for 5 star rooms and high priced - when complained upgraded to presidential room for 2 days. No draws in room to unpack bags into. Restruant not of same standard as local restruants. Lots of detail that could be improved on

10/10

Exceptional

19 Oct 2016

Glenford

Beautiful Hotel in Great Location

It was wonderful! We wished we could stay longer. The property is unique and luxurious.

Partner

10/10

Exceptional

31 Aug 2016

Wang

will recommend to friends

fabulous hotel. quite, clean, beautiful view. close to world heritage. will stay absolutely

Partner

8/10

Excellent

28 Aug 2016

Lori

A slice of heaven in Kyoto

Beautiful locale and exquisite room.

Family

10/10

Exceptional

21 Jun 2016

Verified traveler

Great time at Suiran Kyoto

Excellent stay. Beautiful property with well-designed Japanese rooms and onsen. Fantastic in-room dining and restaurants.

Partner

10/10

Exceptional

21 May 2016

suiran by the river

magical

dreamy

10/10

Exceptional

21 Apr 2016

Cori

Beautiful serene location on the river

Booked this hotel for 2 nights in the middle of our honeymoon as a relaxing escape from all our busy traveling/sight seeing and it was exactly that. Very serene, beautiful area and the hotel reflected that.

8/10

Excellent

08 Apr 2016

Verified traveler

Excellent Service, Avoid Restaurant

We booked two rooms, during the cherry blossom season. Rooms were comfortable, clean and spacious. Staff was excellent and very attentive. They were very helpful with out-of-hotel reservations They even called us on our overseas phone while we were in Kyoto to let us know that the last seats for a show were still available. They booked us tickets on the Shinkansen to Tokyo and offered us a complimentary taxi to the train station.

The hotel is in a very nice area, on a river but at least thirty minutes away by taxi ($30 one way) from downtown Kyoto.

The big disappointment was the hotel restaurant (the only one). Of the three main dishes we ordered, two had accompanying mashed potatoes. The mashed potatoes were forgotten and we had to remind them. These came 10 minutes after we ate our meat. To make things worse, the bill came with an extra salad that we never ordered (four salads for three people). For these two serious mistakes we only got a brief polite \"we are sorry\".

I am an SPG member and, as such, I am entitled to 15% reduction on food and beverage. While the SPG membership was recorded at check in, on check out I was told that the reduction was included, but on revising the bill it was not and it had to be deducted from the bill after I drew attention to that.

Overall we still enjoyed our stay, but do not recommend the restaurant.

8/10

Excellent

31 Mar 2016

louise

Western chairs could be part of the rooms, the ones we had were hard as rock. There could be a bar within the hotel with comfortable chairs and not clear bright lights. The English or French language is lacking, the personnel only understands the basics. Men are served first which should be the opposite, women's needs are not important.

10/10

Exceptional

07 Feb 2016

Verified traveler

Love this hotel Will definitely return

Everything is lovely about this hotel.
Great location....right next to the river and walking distance to sightseeing, shopping and restaurants. Beautifully appointed room decorated with lacquered Japanese furniture and equipped with modern amenities making the stay very enjoyable. The bed and pillows are very comfortable facilitating a good night sleep. The only drawback is noises from next guest room and road behind fenced private hot spring bath that make using the bath a little less peaceful

10/10

Exceptional

29 Jan 2016

Verified traveler

Amazing inside and out

Brilliant hotel in a fantastic space with mountains to the north and a great river near by with plenty of small business to keep busy with. The room it's self was beautifully spacious with chic decor, English speaking staff (and tv) restaurants looked lovely but have other plans. Didn't seem to be too busy but very large hotel with spa and work out options.
Will be looking for rooms again

8/10

Excellent

21 Jan 2016

LINDSAY

SUIRAN Hotel and Kyoto both GREAT Places

Thoroughly enjoyed our stay at Suiran Hotel. Staff were very friendly and helpful

Family

10/10

Exceptional

02 Jan 2016

Bryan

Trip to Arashiyama Monkey Park

Hotel was one of the nicest I have stayed at in Japan in my 15 months of living here! Beautiful gardens and helpful staff! Located right on the river.

10/10

Exceptional

25 Dec 2015

Verified traveler

Nice new luxury hotel

Everything new. Very nice hot spring and bathroom. Everything faciliate relaxation time.

Family

10/10

Exceptional

24 Feb 2026

Jimin

객실, 직원, 식사 모두 좋았습니다

Friends_and_family Family

10/10

Exceptional

09 Feb 2026

YU-CHAO

都很好

Friends_and_family Family

10/10

Exceptional

17 Nov 2025

Tadashi

みなさんのホスピタリティ、施設の綺麗さ

Leisure Partner

10/10

Exceptional

09 Feb 2025

hang

服务问题反馈回复及时，环境优美安静舒适

Friends_and_family Family

8/10

Excellent

11 Nov 2023

Sun Young

조용하고 일본정취를 느낄 수있어서 좋았으나 호텔 위상에 비해 직원 응대 및 서비스가 많이 부족하다고 느껴 최상급 호텔로서는 느껴지지 않았습니자.

Leisure Family

10/10

Exceptional

02 Nov 2023

Kaoru

ホテルは高いだけにサービスは良好でした。宿泊客のほとんどは外国人です。
徒歩圏内に観光スポットがあり楽しめます。

Leisure Family

10/10

Exceptional

05 Dec 2022

Sang Hyun

매우 만족스러운 ^^

전형적인 럭셔리 호텔임. 매우 만족스러웠고 다시 방문할 의사 있음. 특히 방에 딸린 온천은 작지만 매우 만족스러웠고 스텝들의 배려가 인상적이었음. 주변 관광지에서 매우 가깝지만 철저하게 분리되어 고요함을 즐길수 있었음. 아직 고급의 가이세키 요리에 적응을 못하는 것이겠지만 만족스런 저녁이었지만 매우 일본적이라 70% 정도 이해하는 맛이었음.

Friends_and_family Family

10/10

Exceptional

14 Feb 2022

ASUKA

最幸でした。

スタッフさんの対応がとても素晴らしかったです。
静かな環境でゆったりとした素敵な時間を過ごせました。
各部屋に空気清浄機が有れば、ほこりが舞うのが目立たなくなるかなと思いました。
とても幸せな時間でした。
ありがとうございました。

Partner

10/10

Exceptional

03 Feb 2020

Ying Chau

The environment of hotel is green and fresh
The food of hotel restaurant is tasteful

Partner

10/10

Exceptional

10 Apr 2019

Verified traveler

豊かで美しい

場所もよく、客室が少ないため外も内も全体にとても静かで落ち着いていました。嵐山の景観に十分浸ることができました。また、スタッフもとても親切でした。「八翠」ではゆっくりと桂川に浮かぶ舟や渡月橋、そしてを桜を楽しみながらアフタヌーンティを戴きました。お庭でもお茶を楽しんでいる方がいました。また是非この宿を取りたいと思いました。

Family

6/10

Pleasant

05 Apr 2019

Verified traveler

Overpriced. Would never in my lifetime pay again for this place for that price. Inflated due to the overwhelming number of tourists in the area. Hotel is fine if it was half the price

Leisure Family

10/10

Exceptional

14 Feb 2019

Kitty

very nice hotel , room is big , clean n tidy, hotel staff provide reliable good service

Friends

10/10

Exceptional

12 Feb 2019

Verified traveler

映画等の映像コンテンツ、オーディオ機器の充実が望ましい。