Best Western Brome Grange Hotel

6/10

Pleasant

13 Mar 2026

Eleanor

Lovely little hotel complex. Staff gave us a call to check with us about dinner and arrival time which was very kind.
We were given the disability access/family room when we had booked a standard double. There was an extra bed which took up a lot of space and the bathroom was a wetroom with a high toilet so very inconvenient for us and unfortunately not the comfortable night we were hoping for.

Partner

10/10

Exceptional

02 Mar 2026

Trudi

Just had our second stay here and looking forward to our next one.
Room was very clean and comfortable and lovely and warm.
Big super king bed and very comfortable.
It's handy having the Bar and Restaurant on the same property if you don't feel like going far....we had a nice meal there and the young Bar Man there was just brilliant, could not have been more helpful and caring.
Tea/Coffee/Biscuits replenished each day.
Breakfast was very nice with plenty of choice.
All the staff were extremely pleasant and friendly. Plenty of parking available.
A very well equipped gym available free of charge.
All in all a very pleasant stay.
Thankyou 🌟

10/10

Exceptional

25 Jan 2026

Linda

The manager was very welcoming as ever. Staff nice. Room spotless, as was the rest of the hotel 😀

Leisure Partner

6/10

Pleasant

08 Jan 2026

Annie

Staff were pleasant and friendly.
Room was basic but clean.
Shower was warm only, we had to boil a kettle to have a hot bath.
Breakfast was OK. Fried eggs had been out over an hour and were a bit congealed. it would be better to ask people what time they will eat breakfast and cook to order.
Hotel advertised as a spa hotel but spa not in use.

Business

8/10

Excellent

02 Jan 2026

David

The room was clean, the staff courteous and very helpful.

Friends_and_family Family

8/10

Excellent

30 Dec 2025

Stephen

The reception staff are so courteous and helpful. Nothing is too much trouble.

Partner

10/10

Exceptional

27 Dec 2025

LESLEY

Staff were amazing

Leisure Family

10/10

Exceptional

29 Nov 2025

Simon

Great stay for the price. Super service and immaculate rooms.

Self

8/10

Excellent

23 Nov 2025

Jack

Friendly and helpful staff, great buffet breakfast, nice warm room.

10/10

Exceptional

18 Nov 2025

Graham

All round excellent, although tv signal weak

Leisure Partner

10/10

Exceptional

04 Nov 2025

Matthew

Great hotel for visiting customer in Diss. Leisure facilities were very run down/unavailable. However, I had a very friendly check-in, a wonderful room, and the absolute difference was Lee in the bar. He was super attentive, busy, personable (we could have talked for hours about cars) and went the extra mile to look after me. He's a credit to your hotel!

Business Self

8/10

Excellent

20 Oct 2025

Daniel

The only \"issue\" I had was the wood my burger was served on. It wasn't flat, it rocked around. Really annoying

10/10

Exceptional

19 Oct 2025

Andrew

Good hotel and great staff

Leisure Friends

10/10

Exceptional

19 Oct 2025

Ann

Lovely staff - very friendly and very professional. Really appreciated the manager who called me when she was off shift to resolve a small issue.

This hotel is great value for money.

Friends_and_family Friends

8/10

Excellent

02 Oct 2025

Richard

I picked the property for location, value and EV charger. It didn’t disappoint on any of these. Room was a bit tired but for the price this was acceptable but great EV charger at a good price and good restaurant on site.

Business Self

10/10

Exceptional

29 Sep 2025

Julia

The checking in was brilliant, we arrived in the morning and they gave us our key early as we were not going to be needing our room until later as we were attending a wedding in a nearby village.

Everything was as you would expect however the bed was not!!

They had put a king size mattress on a double bed.
Unbeknown to me I turned over while I was asleep and fell out hurting myself!!
The mattress was not supported by anything under it and it was overlapping my side of the bed by about 9 inches.

I'm sure this review must sound comical but I can assure you it certainly was anything but funny. I've just had a knee replacement and am not ready for anything else quite yet

Partner

8/10

Excellent

01 Sep 2025

Maxine

Hotel was perfect for our needs. Needs a mirror above dressing table.

8/10

Excellent

11 Aug 2025

Neil

Room was a lot larger and more comfortable than expected from the reasonable price. Also pleasantly cool during a sweltering heatwave. Staff were lovely and helpful.

Leisure Partner

6/10

Pleasant

04 Aug 2025

Piers

shower needs updating !
staff very friendly food good , coffee needs to be better , working for an italian company this is essential

Business

4/10

Poor

30 Jul 2025

Katie

Stayed for one night… TV didn’t work and bathroom was a bit dirty. Very tired room but staff were nice.

Leisure Self

8/10

Excellent

28 Jul 2025

Roger

The food was very good as was the room.
The shower overflowed in the drain which was not good.

10/10

Exceptional

24 Jul 2025

Jacqueline Ann

Staff were very friendly and chatty and had gave us a list of local taxis prior to check in to be able to book
Very busy road to get out from hotel

10/10

Exceptional

13 Jul 2025

Wayne

A very small bathroom.
You could easily lose 2-3 ft in the bedroom
Otherwse it was very good.

Leisure

2/10

Poor

09 Jul 2025

Jason

Poor and not worth the money

Poor and absolutely not worth the £104room only fee - to many horror’s to talk about disaster and that’s day one

Business

10/10

Exceptional

17 Jun 2025

Luke

Great hotel and the food served was really good

10/10

Exceptional

09 Jun 2025

Trudi

We loved our stay of 4 nights.
We stayed in a chalet and had the breakfast which was very nice.
We found all the staff in every area very friendly and chatty and a helpful.
Wouldnt hesitate to recommend or stay agsin.

Leisure Partner

10/10

Exceptional

06 Jun 2025

Steve

Great customer service

Business Self

6/10

Pleasant

26 May 2025

Jennifer

Adequate for a 3 star hotel.
Staff friendly and helpful
Breakfast was poor as cold.

Partner

10/10

Exceptional

22 May 2025

Gemma

Lovely rooms, very impressed with stay

Leisure Friends

10/10

Exceptional

22 May 2025

Gemma

Fantastic staff, fantastic stay

Leisure

10/10

Exceptional

28 Apr 2025

Gemma

Great stay, great hotel.

10/10

Exceptional

28 Apr 2025

Gemma

Lovely staff, lovely staff. Highly recommend

Leisure Friends

10/10

Exceptional

14 Apr 2025

richard

Excellent

Leisure Partner

8/10

Excellent

11 Apr 2025

T L

Overall its great hotel with brilliant staff but we had a slight problem with the bed being very hard and the breakfast serving nerds to improve a little The foid was very good quality but the plates wrre stone cold and food was only juat warm but would deff stay again Kind regards Kelvin,Tina and Ava the pup.

Business

6/10

Pleasant

27 Mar 2025

Lynn

Poor breakfast

A good welcome and service in the evening, comfortable rooms.
All went wrong with breakfast- waited ages and no food on buffet 1 slice of bacon, dried up beans and stale bread, staff were not interested, very poor service. left with no breakfast.

Business

10/10

Exceptional

23 Mar 2025

James

Relaxing and comfortable

8/10

Excellent

22 Mar 2025

Mark

Hotel good had one of cheaper rooms and was fine .
Food good .

Business

4/10

Poor

01 Mar 2025

Adam

A bit tired in areas. Fire alarm went off at 2 in the morning for no reason with no apology. Cancelled second room in time but still got charged.

Business

10/10

Exceptional

18 Feb 2025

Verified traveler

Good stay

Self

8/10

Excellent

15 Jan 2025

Matthew

Nice little place, food is decent and served quickly. Would have preferred the gym to be open before 6.30 so i could use prior to work but if that's your biggest gripe the place is doing well!

Business Self

4/10

Poor

22 Nov 2024

Paul

Paid for breakfast to find no breakfast available

Business

8/10

Excellent

16 Nov 2024

miroslaw

very close to the point ineed to go.

Business Self

10/10

Exceptional

06 Nov 2024

Jazmine Ashanti

This beautiful best western was such a relief to stay in. They were hospitable and courteous. The staff had just catered to an entire wedding through their weekend and notably regular business and were more than on it for the two of us. They had a very kind bartender who served us and us alone on the Sunday evening. And he was wonderful. Our food was well prepared and the room stay was both quiet and cozy. Thank you for your hospitality. We will surely visit again.

Leisure Partner

10/10

Exceptional

03 Nov 2024

Stephen

Great room

To be honest I only used the Brome Grange as a place to sleep as I was dining out with friends and having breakfast with them too. The room though was very comfortable and had all the usual essentials. Faultless really!
I can't comment on other parts of the hotel and I didn't go anywhere else apart from reception.
PS: Diss seems to be short of places to stay. If you're in need, the Brome Grange hits the spot.

Self

10/10

Exceptional

09 Oct 2024

Sarah

Great location

Business

8/10

Excellent

05 Oct 2024

Paul

Very much enjoyed my stay, only issue was tv/wifi had interruptions and slightly inconvenient to go outside the covered area going into main hotel when raining. Didn't have to on return as one could go through exit door. But certainly, would recommend the property.

Leisure Self

10/10

Exceptional

03 Oct 2024

william

great place

great place, a fascinating combo of 80s modern and 1600 old. love this. stayed here several times now.

Business Self

8/10

Excellent

24 Sep 2024

Denise

A very spacious room. Staff friendly.

Leisure Partner

8/10

Excellent

23 Sep 2024

Mary

Everything you could possibly need is provided!
Did not like very hot and heavy duvets. Two hot nights !
No butter - only spread and bacon very tough.

Leisure Partner

2/10

Poor

16 Sep 2024

Jason

Bed was hard, breakfast was cold and either over cooked or undercooked. Staff were rude

6/10

Pleasant

09 Sep 2024

Randy

Night in eye

Nice hotel for a short stay

Partner

6/10

Pleasant

20 Aug 2024

Verified traveler

Disappointing

Check in person who wasn’t welcoming couldn’t operate computer because he didn’t have a login access and had to phone another member to use their password
Never gave us any verbal info about breakfast times/location etc. when we asked about dinner in restaurant he was very vague. Breakfast was a shambles only one person working in room doing everything the buffet wasn’t replenished
e.g no juice,milk, pastries, jam.Some guests were also clearing tables to sit down as the waitress couldn’t do everything. Wasn’t her fault she should’ve had help. The dinner in restaurant was good and the room had a very comfortable bed

Partner

8/10

Excellent

16 Aug 2024

Mandy

Perfect for a base hotel when travelling

Tired hotel but with renovations being started. Reception staff could not have been more helpful. Restaurant and kitchen staff very understaffed and not very professional

Friends_and_family Family

10/10

Exceptional

10 Aug 2024

Simon

The staff were very helpful.

Partner

10/10

Exceptional

02 Aug 2024

Simon

Nice and comfortable

Nice comfortable room in a good location.

Business

2/10

Poor

01 Aug 2024

paul

Booked through this website and was the biggest mistake ever !!!! Ended up paying twice for the property and Expedia cancelled my stay the afternoon of my stay and didn’t tell anyone .. this was because I changed dates and then changed back as I had the right dates … I even called the hotel three times that week and even in the same day and they told me that my booking was all good ! I get there on that day and get told that I have to pay again . I drove 120 miles and couldn’t say no as it was my sister birthday .. so I ended up paying 350 for two nights in a cheap hotel … not happy and will never use this company again o will make sure all social media sees this as it’s a disgrace …

Leisure Family_with_children

10/10

Exceptional

22 Jul 2024

Verified traveler

Interesting Hotel, Great Value

Small hotel with a quirky layout (all the better for that).
Next to a main road but is remarkably quiet despite this. Location is very good for the race track at Snetterton.

Friendly staff who were always helpful. Judging by a couple of comments there was a new chef when we were there and they seemed to be adjusting to the menu. Food was well prepared but some descriptions on the menu were open to interpretation (gnocchi with summer vegetables sounded great but the vegetables were lacking).

Another slight niggle was that there was not vegetarian sausages option on the breakfast menu which is unusual.

Partner

4/10

Poor

30 Jun 2024

Verified traveler

I had booked a nights stay as I was attending a friends wedding nearby. I was able to check-in without any issues, but I was dissapointed with the room I was given.The bedding in the room was all itchy, which meant a turbulent nights sleep.
The service at breakfast was frustrating. There was one member of staff on duty, and I had to ask 3 times for my eggs (which eventually turned up and were flawless). The pastries, and juices were often requiring refills which meant we had to wait around a lot.

Self

8/10

Excellent

30 Jun 2024

Jonathan

Decent place to stay - quiet and clean rooms.

8/10

Excellent

14 Jun 2024

Christine

Good for a dog.
Bedside lights need switches at both sides

Leisure Pet

10/10

Exceptional

14 Jun 2024

Verified traveler

Excellent room in peaceful and quiet environment !

Amazing quiet place next to a calming wood ! Large and Comfy room with great breakfast and gym !

Friends_and_family Family

2/10

Poor

08 Jun 2024

ian

One to avoid

Heating wasn't working, shower drain was blocked so shower overflowed onto floor.
Went to dinner at seven o'clock and they had already run out of two options on the menu even though there was hardly anyone there and the food served was bland.
Only too happy to ramp up prices during school holidays but service was dire.

Partner

8/10

Excellent

14 May 2024

Kathy

Staff gave us different bedding when quilts too heavy which was good

Leisure Family

10/10

Exceptional

02 May 2024

Cosmea Dameana

I liked my stay the receptionist was a lady and was very kind and polite with me helping me with everything.
The chalet was beautiful and very big.

Business Partner

10/10

Exceptional

09 Apr 2024

Andrew

Lovely hotel, great staff, lovely food and nice comfy bed and spotless room. Amazing

Leisure Family

2/10

Poor

01 Apr 2024

Shelley

Absolutely appalled with this hotel, we booked the room with the hot tub to arrive and check in. Then to be shown to our room and there was a sign saying jacuzzi out of order. We was not informed of this before our stay. We booked this weekend away because we needed a weekend away and it was completely ruined by lack of communication from this hotel. We were offered a room change which we accepted but it put a complete downer on on break. I will be contacting the hotel chain directly

Leisure Partner

10/10

Exceptional

10 Mar 2024

ALISON

Beautiful hotel and all the staff were welcoming, kind and attentive. Wonderful

Friends_and_family Friends

4/10

Poor

01 Dec 2023

Mrs Linda

The rooms were very tired and had mould issues in the bathroom tv not working, rooms not very warm, my sisters room (not booked through Expedia) had a major water leak under the floor tiles in the bathroom we did complain the next morning as it was to late when we arrived, the staff where absolutely brilliant they couldn’t do enough for us they managed to put us in some much better rooms even though still very tired, the rooms need major refurbishment to warrant the cost…. It was only the staff that stoped us asking for a refund or some sort of compensation.

Leisure Family

2/10

Poor

27 Nov 2023

Christine

My room was not clean, curtains hanging from pole, holes in walls, kettle needed descaling. Bathroom ... base of toilet dirty, looked like urine or faecal stains. Floor tiles when walked on had water comeing up through them. Gap under main door you could see daylight and the draft was quite bad. Complaint made to staff who were very helpful and did move me as I'd asked but not until the next day.

Leisure Family

10/10

Exceptional

05 Nov 2023

R W

Very Happy 12th Birthday

Very positive experience from start to finish. The staff were all very welcoming and friendly, couldn't do more to help.
We ate in the restaurant in the evening, they accommodated the children, breakfast was lovely the next morning. The same member of staff looked after us for both meals and he was a real credit to the hotel, so friendly and polite and couldn't do enough to help.

Friends_and_family Friends

8/10

Excellent

25 Oct 2023

william

Property was easy to find. Julie, receptionist, was very welcoming and upgraded us without being asked. Room was nicely furnished and decorated but the bathroom was very small.

Leisure Partner

10/10

Exceptional

20 Oct 2023

Diane

It was a pleasure staying there and staff were very friendly. The room was spacious and comfortable. I would recommend people staying there.

Partner

10/10

Exceptional

09 Oct 2023

David

Will be back

Excellent service staff were amazing could not be more helpful, warm and friendly atmosphere very welcoming

Partner

10/10

Exceptional

24 Sep 2023

John

Great hotel

Great stay, clean comfortable and really friendly staff.

Business

10/10

Exceptional

05 Sep 2023

Sarah

Great location

Great location

8/10

Excellent

31 Aug 2023

angela

Very friendly staff.Clean and quiet
.

Leisure Friends

10/10

Exceptional

23 Jul 2023

Deborah

Great locu

Great location, nice quiet room. Fully stocked tea and coffee facilities.

Partner

6/10

Pleasant

17 Jul 2023

Verified traveler

Convenient, Good service, but TLC needed

Hotel is very conveniently located for my reason to stay but (outside) rooms are in need of a bit of TLC. Thumbs up to the housekeeping team, and for the cleaning and replacement of items, they get a big thumbs up compared to likes of Travelodge/Premier Inn.

Business Self

10/10

Exceptional

16 Mar 2023

Freddy

Great stay and great staff!

10/10

Exceptional

10 Mar 2023

Debbie

Everything was great. Only thing that would of been better is if they had served lunch as well as breakfast and dinner

Self

6/10

Pleasant

06 Dec 2022

Verified traveler

Very friendly and helpful staff. No hot water first night but subsequently moved to another room which was great. No further problems

Partner

10/10

Exceptional

12 Sep 2022

Kelly

Booked 2 nights for a visit to BSB snetterton, hotel was well located, clean, comfortable, good food and helpful, friendly staff

Leisure Family

8/10

Excellent

16 Aug 2022

Gavin

Nice place to stay.

Well appointed, large rooms, with comfortable beds.
Bathroom was a little dated, unlike the rest of the room, and shower over the bath left a little to be desired by modern standards.However, pricing was reasonable so can't complain too much!
Service was quite slow in the restaurant at both breakfast and dinner. Breakfast was fine. Dinner was not the best food I've ever had but by no means bad. Disappointed that a service charge was automatically added to the bill without my knowledge at dinner.
A little off the beaten track and need to be able to drive to get to the nearest town.

Business

6/10

Pleasant

01 Aug 2022

Keith

Great Expectations ?

Quite basic rooms, nothing special. Comfortable bed good.
Dining room a real shock for the evening meal, dull and depressing; It was light outside and it had large windows and curtains, but all curtains were closed and little lights were on. The dining room was dark and without atmosphere - not pleasant to enjoy a meal in. Food average.
Breakfast was in the same room, but this time with the curtains open - so marginally better. But a lack of essential items spoilt it; no fruit juice whatsoever and the chef was unable to produce the porridge requested; we heard that they ran out of milk ! No receptacle to place spent tea bags.

Partner

6/10

Pleasant

13 Jun 2022

Joanne

The hotel was very close to a main road and although the room was a distance away I was woken up with traffic noise at 4am with the radiator vibrating with each lorry.
Food was average.
Reception staff very friendly.

Business

6/10

Pleasant

06 Jun 2022

Rosemary

Hotel was a bit tired. Breakfast staff could not cope with so many guests. The air freshener was so strong in my room, it made the coffee mugs taste of it.

Self

8/10

Excellent

25 May 2022

Francis

Very friendly staff great warm check in

Business

4/10

Poor

25 May 2022

Hannah

Outdated hotel with expensive breakfast

Outdated hotel where they charge you a small fortune (£20 per person!) for a severely limited buffet breakfast... Save your money and go elsewhere or at least save some money and have breakfast out in Diss. The room and bathroom was very outdated.

Partner

2/10

Poor

09 May 2022

Trevor

I was moved to an outside chalet/room (14) as there was a wedding party and my original room was next door to the main function room....I was told. I thanked the staff member for his consideration but wish sincerely he hadn't bothered moving me. The noise would have eventually stopped next to the function room, but it didn't in room 14. An incessant drone, dying down for a brief time then returning with a vengeance. Awful. This room should not be used !!

Business Self

2/10

Poor

02 May 2022

mark

Stay away

We booked a double room \"over looking the courtyard\". On arrival we were told none of these rooms were available, being already allocated to others. We were given another room but this only had a 3/4 bed. When we tried the shower we found it to be broken with the temperature set on high, which as actually \"scalding\". It was only for the fact that my wife unhooked the shower head which stopped her getting burnt!
Representations to reception fell on deaf ears with blame being allocated to the booking agency - 'Hotels.com'
Terrible experience and would NEVER go back. Even considering boycotting Best Western - this hotel is affecting their reputation.

Partner

4/10

Poor

25 Apr 2022

Alison

poor condition of rooms, poor communication

Superior double room booked to stay on my husbands 40th birthday, entered the room and there were two single beds, staff said a mesaage was sent to request it be made into a twin ...... i did not sent any messages at all! Staff made it back to a double but it was the two singles pushed together and they were not mattresses designed for this use the ridges of mattresses seems made it uncomfortable in the middle. There was dust on the table, smears from cleaners attempting to clean head board, drip marks on splash board under sink, limescale and scum around shower door, hole in wall/skirting in bathroom, towel hook loose/hanging off wall.

Partner

8/10

Excellent

17 Apr 2022

Christopher

Economy accommodation in a convenient location. It is no-frills, and the bar and restaurant is over-priced, but the staff could not have been friendlier - helpful, engaging, and really welcoming. Wouldn’t hesitate to stay again if I was in need of a stopover.

Leisure Family

4/10

Poor

10 Apr 2022

SHARON

Not a good experience. Settee smelt and decoration in poor state. Right on the road so noisy. No sleep at all. Not good.

Business

8/10

Excellent

01 Apr 2022

Verified traveler

Pleasant stay in nice rooms with good breakfast

Rooms were spacious and all nice condition
Breakfast good quality ingredients
Only problem was trying to get a taxi on the Sunday morning as not many working

Friends_and_family Family

10/10

Exceptional

13 Mar 2022

Eve

Fantastic value

We had a wonderful welcome and was able to have the room earlier. So pleasantly surprise with our room . Large room and bed ,clean and well decorated. Such very good vale. The breakfast was a bit cold and the food was running out and not replaced very quickly .

Partner

6/10

Pleasant

10 Mar 2022

stephen

Buy take out

They need to employ a chef,not a microwave.
Terrible rack of ribs with a week old drowned piece of corn and to charge £2 for a table spoon of tasteless coleslaw.

Business

4/10

Poor

09 Mar 2022

Robert

Generally disapointing

Positive points: Staff generally helpful & pleasant, sorted room issue out.
Room heating was fabulous.

Negative points: WiFi in room connected but could not use email etc. as kept timing out.
Evening meal choices very limited, burger & chips was just that with leave in burger, also another table was told only one steak and one ribs left, also some customers waiting five minutes to be seated as no sight of staff. Breakfast was okay but no butter or alternatives.
Room good do with decorating and updating e.g Shower head moving all over the place.

Business

6/10

Pleasant

18 Feb 2022

L

Good shower and excellent breakfast

Partner

8/10

Excellent

15 Feb 2022

Paul

One night stay was spot on - however there was absolutely no where to hang any clothes , nor even a coat hook , so staying longer or if it had been wet it could have been a problem

Partner

2/10

Poor

18 Oct 2021

Paul

Will not be returning

Room had not been cleaned for our arrival.Showers and toilet flush hit and miss as to wether they worked or not.loud noise from kitchen all night long creaky bed.Restaurant evening meal very poor awful meal.Paid £17 each for lamb virtually all fat. Good points breakfast good and staff very polite and friendly this hotel needs a big update

Partner