The Park Hotel Sure Hotel Collection By BW

4/10

Poor

09 Mar 2026

Elaine

Had to change rooms because booked room was in very poor decorative taste like being in a brothel. Staff very helpful and changed our room. Dog biscuits and hair all over the floor, but warm and comfortable. Furniture could do with updating as well. Will not be staying again.

Partner

4/10

Poor

09 Mar 2026

ruth

The hotel is in a good location although it is in a residential area, it is close to bars and restaurants. It does not have a bar, but local bars restaurants are located 5 mins walk away.
Room 44 was nice and spacious room, however, the bed mattress was worn and needs replacing, dips on one side when sat on the bed and uncomfortable. The room overlooks the park which was nice.
The hotel looks tired and in need of an update. The staff were helpful and polite on checking in. The reason for the low score is because of the comfort , had a poor night sleep, it would have been more pleasant a stay, if there had not been a very strong pungent smell of cannabis/skunk which kept us awake in the night and was nauseating! Not what i expected when considering the price for 1 night stay, which was £150! Woke up next day to a very heavy headache and nausea. No staff around when we checked out at 8.30 next morning to address this issue. We wont be staying here again. The hotel staff need to address the horrible smell and give the rooms a bit of an uplift.

Partner

4/10

Poor

07 Mar 2026

David

I stayed for one night and unfortunately ran into problems from the moment I arrived. I couldn’t access the car park because no one answered the intercom so I parked in the street. Upon entering reception I noticed a mildly unpleasant aroma but at least the receptionist was friendly enough. He proved helpful too when called upon to solve the problem of the malfunctioning door entry system to my room and so I headed into town.

On my return later in the evening the external door entry system to the hotel didn’t work either. When I finally got inside, the door entry to my room also failed again and I had to call the manager just to get in. Things didn’t improve much once inside: the cold‑water tap didn’t work although at least the hot did. The following morning I discovered too late that the toilet wouldn’t flush. One saving grace was the bed was comfortable and the room clean. Overall, far too many basic issues for a stress‑free stay

Self

8/10

Excellent

02 Mar 2026

Banu

Tiny but clean room

Self

4/10

Poor

01 Mar 2026

Marc

On arrival no one at reception. Then greeting by a child. I was told when I booked the room that they would make sure there was additional bed. I wanted to leave my bags I. The room. The kid said that would be an additional £25. So we left the bags for free in another room. The hotel had a bad smell. Upon entering the room it looked nothing like the advertised room. It was dirty. Uncomfortable bed. Rust and overall unpleasant.
Instead of a key card or a key for the room they give you a 9 digit code to enter the room. Painful. Only good thing about the hotel was in a good location. I should have stayed in a youth hostel. For that price. Would have been been better value. I do not recommend.

Family

10/10

Exceptional

11 Feb 2026

Shabaz

Excellent services

Friends_and_family Family

4/10

Poor

09 Feb 2026

Geoff

Room old and smelled musty, had to change rooms because no hot water in first room. There are better places around for the same kind of money

Self

2/10

Poor

08 Feb 2026

Kevin

The look of the place was totally neglected front door wide open had to ring a number totally no trust in the place was asked to wait for him to check the room before it's president to me that's when I left the place totally disappointed with my experience at this so called hotel

Leisure Partner

8/10

Excellent

25 Nov 2025

Honey

Good

Partner

6/10

Pleasant

25 Nov 2025

Anthony

Room was clean, no restaurant. Very good value for money but definitely a budget option.

2/10

Poor

24 Nov 2025

Dean

Me and my partner checked in on friday at 8pm to find out weve got no electric in our room or any of the corridors too so had to use a torch to find our way around .
We payed for a luxurious room which was £200 a night ,ive seen better hostels in all fairness.
We had to fill the kettle up in the bath as it wouldn't fit in the sink ,no one came around to make the beds ,replace coffee or sugar milk ect ect .
There was a horrible smell of damp everywhere, the blinds to the windows didnt work so we was open for everyone to see us
The curtains was non existence and the rails was hanging of the walls too .
When we left the was a puddle on the floor in the bar area about 2 metres across, no one was cleaning it up and no signs saying wet floor so it was very hazardous indeed .
We herd other people leaving saying wip your feet on the way out so im guessing everyone staying there had the same experiences.
Very very very unhappy indeed .would avoid this place like a plague.
1 star is being to nice to give

Leisure Partner

10/10

Exceptional

16 Nov 2025

Lee

Perfect location for us with my children / clean and comfy beds with all amenities , and the host couldn't be anymore helpful and welcoming... will defiantly be using them again soon ! Highly recommend ⭐️⭐️⭐️⭐️⭐️

Friends_and_family Family

8/10

Excellent

16 Nov 2025

Samuel

Overall very good. Shared a room with 5 adults making it £55 for two nights each. Very friendly manager. Room was clean and had a small selection of teas, coffees and soaps. Codes on the doors with 24/7 access for night outs.

10/10

Exceptional

11 Nov 2025

Laureen

Clean room, friendly manager, beautiful setting

Leisure

2/10

Poor

10 Nov 2025

Erin

Staff, room was horrible, the door didn’t lock from the inside, we had to bang the door for it to shut and we didn’t feel safe with it being a key pad

6/10

Pleasant

10 Nov 2025

Liz

The reception staff were friendly. Reception very small and were given a contact number if there were any problems, as I dont think they have some one in reception all the time. Hotel in need of updating and very tired. However, rooms were clean, ,beds comfy, room warm. Was quiet, so slept well. Basic, but fine for what we needed. Shower was hot,and they provided everything you need for an over night stay. Didnt have breakfast as meeting friends at local cafe so cant comment on that.

Leisure Family

2/10

Poor

08 Nov 2025

Laura

Hotel and room filled with the smell of cigarette smoke, filthy bathroom and bedsheets. Didn’t not stay.
Refusing to refund, despite being advertised as a smoke free hotel. Gross.

Business

4/10

Poor

07 Nov 2025

Stephen

The hotel was probably once good but is in a state of disrepair. The lift doesn’t work and the stairs identification is written with a sharpie with a significant smell of damp. Our bathroom smelt of cigarette s, the shower didn’t work and the tv had no remote. The pipes made a massive noise when the heating kicked in

Partner

4/10

Poor

06 Nov 2025

Clive

I arrived in the dark after driving in heavy traffic for 6 hours.
I did not notice the parking signs, so failed to pay in advance and the website wouldn't let me pay in the morning. This ruined the trip as I now expect a big bill.

Window in the room wouldn't open, so very worrying if there was a fire.

Friends_and_family Family

4/10

Poor

06 Nov 2025

Philippa Jane South

The staff were very friendly on check in.
However the warren of doors and corridors to my room, no dead lock on my door and comings and goings left me feeling unsafe in my room. I wouldn’t recommend this for single female travellers.

6/10

Pleasant

04 Nov 2025

Rebecca

It is sad to see what was clearly once a good-quality hotel so run down. There was no staffing at the reception desk (though the phone was picked up promptly), an inoperative lift leading to guests being taken up the (very unclean and dilapidated) back stairs to their rooms, and poor or non-existent communication both in terms of signage within the building and information about services available (as far as I could tell, there were none). All for the princely sum of £240 per night. The staff I did see were very helpful and friendly, but the operation as a whole does need some serious attention.

6/10

Pleasant

03 Nov 2025

John

Room nice and clean, staff helpful, amenities excluding room poor.

Leisure Friends

2/10

Poor

03 Nov 2025

Mr Adrian R

No restaurant therefore no breakfast available contrary to website statement. Hotel very recently partially restored after hosting asylum seekers. Lift out of service, only access to upper floors by narrow, back staircase. No room cleaning and very limited English from Arabic speaking staff. An unwholesome experience and disgrace to Expedia whose review had clearly not been updated for years.

Leisure Family

2/10

Poor

02 Nov 2025

Craig

Very run down, everything in the room in poor condition (cracked hand basin for example), cold and draughty rooms, badly worn furniture, poor decorative standard … the only positive was good pillows.

Business_and_leisure Self

8/10

Excellent

02 Nov 2025

Julie

Friendly, helpful staff, spacious room

Friends_and_family Family

4/10

Poor

02 Nov 2025

Tony

The hotel was a mess old mattresses in a back room no one ok reception had to punch a 6 digit number on the room door to get in the management told me the hotel was being refurbished this wasn't said to me when I booked I won't stay again at this hotel

Self

8/10

Excellent

02 Nov 2025

Gerald

The hotel is set across from the park with lovely views
Are room was a big room with 4 poster bed and looked like it was been renovated and looked lovely
Unfortunately the hotel lift was not working and we had to use the steps which was not good for my other half as she has a bad ankle & we had to change rooms from the top floor to one with 2 flight of steps

Partner

4/10

Poor

31 Oct 2025

Steven

No reception / no dining area / no pub. The reception gentleman was sitting the old dining area with \"stuff\" just lying around - could pronounce a name Steven - had to look for my booking myself. Told can only book-in at 3pm but can pay now 11am. When we did book in 4pm - 2 rooms, room numbers given and when my son to his room, room was not made-up from previous guest. OH sorry, give u another room. My room when trying to close curtains, not been closed in years & not big enough to cover windows - to say the least, very disappointing

Leisure Family

4/10

Poor

30 Oct 2025

Dave

Decoration was tired and some cases in poor condition.

The staff were helpful overcoming any issues I had.

Self

2/10

Poor

29 Oct 2025

Katy

No running water - not sure how the place is still open. Double check before you go, place seems a bit of a shambles.

Business

8/10

Excellent

28 Oct 2025

John

Room was 2 x double and a single room with en-suite.
Clean and tidy. Very dated, but a large old building. Parking on site was complimentary and a 7 min journey into the City centre & docks.

Friends_and_family Family

4/10

Poor

27 Oct 2025

Sonia

Just ok

Room was very small and basic, mattress on bed was sunken in places, toilet would not flush properly, felt it was expensive for what we got

Partner

6/10

Pleasant

25 Oct 2025

JOHN

It’s run down and a bit dirty, but it does the job. Hassan was very hospitable with an upgrade, late checkout and free parking.

Business

2/10

Poor

20 Oct 2025

Helen

There was no bar or restaurant as described in online description

Friends_and_family Family

10/10

Exceptional

20 Oct 2025

Kerrie-anne

Lovely clean room, however to didn’t work

Partner

4/10

Poor

18 Oct 2025

Lee

There was NO bar or restaurant as listed in the description- we were unhappy on arrival and contacted Expedia who did not allow us to move from the hotel if we wanted a refund without waiting for their investigation- manager was sympathetic and upgraded us to a new room which was good but it wasn’t the hotel we booked. A week later we still haven’t heard from Expedia regarding our refund despite the manager saying he would agree our refund !!!! We wouldn’t stay again - tried to stay with free parking but due to the distance spent what we would have paid to park in town centre in taxis - and had to go out as no bar or restaurant!!!

10/10

Exceptional

13 Oct 2025

ian

.

Leisure

8/10

Excellent

13 Oct 2025

Darren

I stayed here twice in a week, with a great location across from Sefton park, close to the city centre for great access anywhere in the city. Great hotel, big rooms, Hassan was a great host very helpful from start to finish

Business

2/10

Poor

11 Oct 2025

Jack

The hotel was old and dirty, my bedroom had chips in the doors and woodwork. My TV had 1 or 2 televisions and the rest were foreign language. The window didn’t close properly and was extremely dirty with cobwebs and dirt. The room seemed to have a bug problem with bugs found in and around the room. The room had a strong smell of cigarette smoke enough to make me feel sick

Business

10/10

Exceptional

08 Oct 2025

John

Great hotel, sitting on the edge of Sefton Park.
Easy check in even though I was late getting down from Glasgow.
Hassan the hotel manager, WhatsApp me my room access key allowing me to go directly to my room without having to worry about the late check in.
Plenty of parking spaces and costs £5 for 24 hours, on par with parking in the city.
Hassan also upgraded my room to a lovely suit which was very much appreciated, roll top bath, large double shower, and a bed that could sleep a family.
Room and bathroom spotless.
If im back in the area I would have no hesitation in stopping in this hotel again.
A short walk from the hotel there are fabulous restaurants and bars to enjoy an evening out.
And then there is the park on your doorstep, well worth a stroll to walk off your dinner.

Business

10/10

Exceptional

04 Oct 2025

Senzeni

Liverpool Aigburth Hotel

My stay was amazing. My room was cosy, warm and clean. Very comfortable. Very good location by Sefton Park,

The staff was very helpful.

I highly recommend it

Business

10/10

Exceptional

24 Sep 2025

Darren

Great stay

Hassan was a great host, provided great service upon arrival and helped out when required too. I stayed here twice in 1 week. Great location, across from Sefton park and easy routes into the city.

Business

8/10

Excellent

03 Jul 2023

Kevin

Decent for the price, easy parking

For the price this is a good find, bar was closing when we got there so limited in that respect, room was decent albeit a little dated, small bathroom. But very decent for the price

Partner

6/10

Pleasant

02 May 2023

Simon

Wedding noise meant we had to be moved room even though when i checked in i was assured we would not be disturbed by the noise. In reality our room was right over the wedding disco and the noise was awful.

Leisure Family_with_children

10/10

Exceptional

02 May 2023

alan

Liverpool overnighter

Lovely hotel in the park but only 5 minute walk to Lark lane for bars and restaurants. Nice room, great bar, hope to stay again

Friends_and_family Friends

8/10

Excellent

26 Apr 2023

Sheila

Peaceful spot

Friendly welcome - offered to carry bags. Faded elegance. Very quiet ( except for squeaky doors) . Great breakfast with great views. Just missing a garden and lounge.
Would definitely stay again.

Friends_and_family Family

6/10

Pleasant

04 Apr 2023

Kerry

Rooms were small but clean and well laid out with everything you need. The telephone didn’t work which wasn’t a problem. The staff were very helpful and friendly. Breakfast was good but a bit greasy and felt that the lake of self service let it down but overall was good.
My only issue was the other guests were so very noisy that kept us up all night the first night with no respect for other guest. I feel that there should be a quiet notice. This really spoilt out stay. And if the telephone was working we would have rang reception to complain.!

Partner

8/10

Excellent

17 Feb 2023

Amanda

All staff we met were lovely and accommodating - they really went above and beyond for us which we really appreciate.

Business

2/10

Poor

22 Jan 2023

Vijaya

The noise from the central heating pipes were so loud that I had to be moved to another room at 1 am. The cleanliness of the rooms was not acceptable. The receptionist checking me in was more interested in talking to her colleague than attending to me. I did speak to Tim, the duty manager and he agreed to provide partial monetary compensation which was honourable but I would rather have had a good night’s sleep!

Leisure Self

10/10

Exceptional

22 Jan 2023

Emily

Weekend away with the Girls

Great weekend away with the girls, loved the room and the beds were lovley and comfy. Staff so friendly and helpful on the reception and at the bar. Cannot fault anything !

Friends_and_family Friends

8/10

Excellent

07 Jan 2023

Greg

Decent hotel in a good location in Liverpool near a lively park. We paid 10 pounds total to park in the lot for 2 days, very convenient. The glass restaurant was very nice and open for drinks after dinner. Breakfast was included and was a nice start to our days. Staff very helpful and friendly.

Leisure Family

4/10

Poor

05 Dec 2022

Dewi

Don't bother

At £168 odd for a nite I'd say a complete rip off.
Parking extra and breakfast.
Aimed at tourist market who don't have a clue. I travel up and down the country week in week out. This hotel was worth £80 per nite max!

Self

10/10

Exceptional

28 Nov 2022

Keith

Cosy Stay in Liverpool

This Hotel is located overlooking Sefton Park and close to Lark Lane and GreenBank Student accommodation which is why we chose it. Very friendly service. Impressive building, needs some brushing up, but generally clean very comfortable room. Great breakfast room at the front overlooking the park. We will sty here again.

Partner

6/10

Pleasant

10 Oct 2022

ROBERT

This hotel is advertised as 'Liverpool City Centre' - but by no stretch of the imagination can it be realistically described as such. It is more than TWO MILES from the City Centre and should be identified accordingly.

Business Self

8/10

Excellent

24 Sep 2022

Louis

It was nice to stay in a quirky old hotel. I didn't know they had weddings there but that area looked beautiful.
It was a bit noisy over night, and our room was a little cramped. The beds were a bit creaky byt comfy enough to stay in for one night.
All of the staff were really friendly

Leisure Family

10/10

Exceptional

03 Sep 2022

judith

Excellent value for one nights stay

Leisure Partner

10/10

Exceptional

23 Aug 2022

gareth

Nice hotel

Business Self

10/10

Exceptional

17 Aug 2022

Verified traveler

Hotel on the Park

Friendly and helpful staff. Beautiful location.

Friends_and_family Family

10/10

Exceptional

22 Jul 2022

Verified traveler

Enjoyable stay

Very good value, the room was big and the bathroom very clean with a powerful shower. Breakfast was excellent, buffet style with plenty of choice. Friendly staff. Only criticism was the heat, for safety reasons the window could not be opened wide. There were 2 fans in the room but in the recent heat they were not sufficient. A fridge in the room would be useful. The location was ideal, we were staying to attend a Graduation at the Philharmonic Hall which was a short taxi ride away. Lark Lane is a short walk away with a choice of restaurants.

Friends_and_family Family

10/10

Exceptional

08 Jul 2022

Darren

Excellent

Warm welcome on arrival, girl on reception very nice and helpful.
Quiet location, big park across the road.
Property really clean and fantastic breakfast.

Friends_and_family Family

8/10

Excellent

21 Jun 2022

Paul

Great hotel for Sefton Park events.

Nice hotel near Sefton Park. Rooms small but comfortable and the staff are very helpful.

Partner

8/10

Excellent

15 Jun 2022

David

Clean and comfortable

This was a one night stay to collect daughter from Uni. Excellent value, clean and great location. It is dated but clean and comfortable

Friends_and_family Family

6/10

Pleasant

04 Jun 2022

Verified traveler

Nice but dated

We arrived at the hotel around 1pm which we acknowledge was early. Having travelled from Birmingham we used the facilities and went into the town centre. We arrived back at the hotel at around 3.30pm and our room was not ready. Check in is 3pm. It was explained to us the hotel had some problems with housekeeping. We were advised we could wait in the bar and were offered complimentary drinks. Having waited almost an hour we were eventually told our room was ready. On entering the room it was bright and spacious. We had a kinged size and 2 single beds. The king sized bed was comfortable however just from looking at the made up single beds we could see that they dipped in the middle which made for 2 uncomfortable nights for our children. The bathroom was spacious with good sized shower. We noted the windows and doors of the hotel were dirty and appeared to have not been cleaned for weeks. The outer housing of the shower was also dirty. There were not many staff onsite and the receptionist appeared to double as the bar tender. However, they were kind and courteous. We appreciate it was Jubilee week and staff may have been thin on the ground. Would we stay hear again, maybe but only as a last resort. It is clear to see this must have been a lovely hotel in its day, however, as with most Best Western hotels the decor is dated. We appreciate this is a 3 star hotel and you get what you pay for however one would still expect a better degree of cleanliness.

Friends_and_family Family

10/10

Exceptional

03 Jun 2022

Michael

Staff was excellent and assisted when room was fully booked.

Leisure Self

10/10

Exceptional

21 Apr 2022

Nicholas

Excellent value, great location and helpful staff

Very happy with our stay at the hotel. Friendly and helpful staff. The room looked as if it had been renovated fairly recently and was in very good order throughout. Beds comfortable with a nice outlook over a courtyard. Nice to hear morning birdsong in a city hotel! Dog-friendly too which is an absolute must for us and a reasonable dog surcharge. It annoys me when a hotel adds £30 a night for a dog!! This hotel was just £15 - so reasonable. Excellent location too on edge of big and beautifl Sefton Park and near Lark Lane where there are multiple eating options. Very impressed overall and wouls certainly/happily stay again

Friends_and_family Family

6/10

Pleasant

20 Apr 2022

conroy

The location was excellent and it has good parking. The room was basic and not that clean. The fittings eg the toilet roll holder and curtain holders were hanging out of the wall, where the rawl plugs had come loose. Minimal maintenance would have fixed these. There was no hot water from the shower

Leisure Partner

4/10

Poor

06 Apr 2022

Verified traveler

Rooms are not clean enough

We had 2 rooms between 4 of us.
In our room, the view of the park was nice and the towels were good. Those are the only good things really. The rubbish from the previous guests was still in the bin, including pot noodles etc. The bed was not comfortable and there were several inches of bare mattress on my husband's side when he went to get in, the sheet wasn't wide enough for a double bed, and there was enough dust on top of the tissue box holder in the bathroom to write in. All 3 mirrors in our room had dirty marks on and weren't cleaned / or not enough anyway.
In the room my children were in, it had not been vacuumed at all - on the floor we found several metal screws, a hair slide, and lots of TOE NAIL CLIPPINGS, all in plain sight, eeewww! And a used tissue in one of the bedside drawers. Just basic stuff that the cleaners should be doing!
The breakfast was fine, but the mini fridge that the milk jug etc was in needs a good clean - the door of it was dirty, it wasn't clean under the jug itself - crystallised milk etc there - just not good enough, and I NEVER normally write reviews, but it looks like all the previous ones I'd seen about cleanliness being an issue were right.
We only needed somewhere to lay our heads for one night and were only there 14 hours all in all, but if we'd been staying longer we would have done something about it at the time.
The check in staff we met were nice and friendly.

Friends_and_family Family

8/10

Excellent

02 Apr 2022

Mark de

the hotel was a little tired but the staff and general ambience and particularly the excellent breakfast was very good.

Leisure Partner

2/10

Poor

31 Mar 2022

Verified traveler

Avoid at all costs

Pros:

None.

Cons:

Not been updated since around the 60s.
Lovely sound of the plumbing 24/7.

What can only be described as a loud generator noise going on and off 24/7.

No bar or restaurant despite being advertised here.

Rooms falling apart.

Bottom line:

No idea where positive reviews are coming from but I've stayed in around 90 different hotels in 4 years and this is by far the worst I've booked.

Business

6/10

Pleasant

20 Feb 2022

William

Reasonably OK, but a little tired.

Stay was comfortable and generally OK.
We have stayed at the hotel before and the room we got this time was definitely smaller and less comfortable than last time. The whole hotel is a little 'tired' and in need of a refresh (broken tiles, leaky taps, broken hooks etc etc.). Our stay was spoiled slightly by the (very loud) fire alarm that went off at a little after 6am and then again at 7.30am unnecessarily. No explanation or apology was given for this.

Partner

10/10

Exceptional

20 Feb 2022

mary

Lovely

Had a nice stay here, staff are so lovely and helpful and make you feel very welcome
Room.lovely and clean .

Partner

8/10

Excellent

13 Feb 2022

Verified traveler

Night in Liverpool

Great location with good local amenities. Nice park. Room was tiny. Shower was disappointing. Breakfast was very nice.

Partner

6/10

Pleasant

04 Jan 2022

Tom

Staff were great, room was okay but restaurant was closed and noisy guests kept us up till 2am

Leisure Partner

6/10

Pleasant

21 Dec 2021

Verified traveler

Could be better

Needs a refurbishment. Breakfast overcooked

Friends_and_family Family

10/10

Exceptional

06 Dec 2021

Jerry

Great

Magnificent breakfast. Would have been helpful if info had been given on check in eg breakfast timings, location etc

Self

8/10

Excellent

22 Nov 2021

Lee

Staff was pleasant nice clean rooms

Business

6/10

Pleasant

21 Nov 2021

Verified traveler

Liverpool Aigburth Hotel 1 night stay

Everything was quite basic but small, clean and comfortable. Not worth £169.00 a night.

Partner

6/10

Pleasant

19 Nov 2021

Antonina

Beautiful place just needs a bit of a face lift . Security not great. We walked in and out without anyone checking. Issue with door keys not working. Pleasant stay though

Leisure Partner

4/10

Poor

15 Nov 2021

Verified traveler

Disappointing

We had 2 rooms. Both very dusty, one had someone else’s rubbish in the bin. The furniture wasn’t just old it was tatty, the curtains were hanging off in both rooms. On the second night the hotel had a function downstairs which sounded like we were on top of a nightclub. Extremely loud music until after midnight. The only good point was that the breakfast was very nice.

Friends_and_family Friends

4/10

Poor

14 Nov 2021

Wendy

It is a lovely building in a safe and nice part of Liverpool; opposite the beautiful Sefton Park. The staff were friendly
I stayed with my daughter in a twin room. The decor is rather tired. Didn't sleep well as there was knocking sound from the radiators all night long.
Breakfast is fairly basic.
The s

Business_and_leisure Family

10/10

Exceptional

31 Oct 2021

Francis

Lovely location and a hotel with some character.

This hotel is just around the corner from the lovely restaurants in Lark Lane and across the road from the beautiful Sefton Park. Reception was very straightforward and parking was to the rear of the hotel and very secure. It was a quick overnight stay and away early in the morning buti really enjoyed my stay here.

Self

6/10

Pleasant

27 Oct 2021

Chris

Location is lovely, rooms are okay (though some maintenance required), breakfast was fairly substantial buffet, reception was helpful as possible given the booking nightmare that is Expedia.

The barman needs to chat less and clean up more (tables were still dirty in the morning) and room service neglected to freshen our room after our first night (bed not made, towels not replaced).

I didn't see the presence of an actual manager, everyone seemed like staff so noone really taking personal responsibility.

Leisure Family

10/10

Exceptional

27 Oct 2021

Ian

Lovely location and building. Friendly staff and room facilities perfect

Leisure Family

4/10

Poor

19 Sep 2021

ALAN

What a let down

Shabby dated and none too clean, very poor double bed didn't sleep well as the bed was two singles zipped together so large seem right down the middle.
Building work taking place and hotel is covered in scaffolding ( not told about this if I was I would not have stayed).
Would not stay again!

Friends_and_family Family

2/10

Poor

12 Sep 2021

Sandra

Shambles

Room not clean.Clumps of hairs on carpet. Tiny room. Breakfast very poor. Staff pleasant but incompetent.
Paid just under £500 for 2 rooms for 1 night for family occasion. Total rip off. Never again with Best Western!

Friends_and_family Family

6/10

Pleasant

11 Sep 2021

Joanne

On check in no times where given for breakfast or where any of the facilities where or what time bar open or anything like that at all just told where room was checked into our room for somebody else’s clothes to be in wardrobe and other items in there room was filthy even after cleaned again thick dust on dressing table I even wrote clean me in the dust that’s how thick the dust was spare pillows on top of wardrobe where dirty kne with blood in and the other smelt dirty got them changed just overall not a nice room to stay in

Leisure Family

8/10

Excellent

04 Sep 2021

Verified traveler

Basic budget stay in good location

We went for a budget room and it served its purpose. It was clean but dated and no view but it was cheap. The hotel is being refurbished so it may not be as cheap in a finished room. They weren't serving evening meals during our stay but the Milo Lounge in Lark Lane is a 5 min walk away and was fab. We met our daughter for breakfast in the morning so I can't comment on that. Great location next to Sefton Park for a walk.

Partner

2/10

Poor

01 Sep 2021

Raymond

Disappointing stay

We had a room at the rear. The room was dirty and tired. The bathroom was dirty and the bath didn’t drain quickly enough. When the bath did drain water came up through the sink plug hole and two dirty used ear buds came up. The light on one side of the bed had no glass but it was behind the side cabinet.
I know this was only a £60 room but the room just wasn’t nice at all.

Partner

2/10

Poor

29 Aug 2021

Hesham

Bad Hotel

Leisure Friends

10/10

Exceptional

23 Aug 2021

Mandy

Staff was so friendly and chatty we was so tired and found the hotel comfortable and fresh xx

Friends_and_family Friends

10/10

Exceptional

18 Aug 2021

Amanda

Great stay

Great friendly professional staff in all departments, fabulous full breakfast buffet that was hot. Plenty of hot water, hotel having a bit of a refit but not affecting stay- Hotel across the road from Sefton Park & beautiful garden at the rear

Business

10/10

Exceptional

23 Mar 2020

Paula

I have stayed here before and always found the staff and hotel to be brilliant.
I was going to be busy painting my daughters flat whilst there and the staff were friendly and helpful. My room 14 was clean and the bathroom updated and modern.

Business_and_leisure Family

8/10

Excellent

19 Mar 2020

tracy

nice

nice room,breakfast,staff

Partner

2/10

Poor

15 Mar 2020

Stephanie

Dated hotel rooms with old overused mattress

staff were friendly and helpful. But rooms very dated and first room we were allocated had such an overused mattress the springs were constantly decompressed. We were moved rooms immediately when requested and the second room had been updated more recently and mattress was better (still not great though). The fire escape for the floor was through our bedroom and unfortunately the smoke alarm did go off in the middle of the night, luckily we didn’t have to evacuate. Tea and coffee making facilities, hairdryer in room, toiletries free. However not all that was used was replaced with the daily cleaning service. The spare toilet roll was put onto the holder but no spare left. I go to Liverpool frequently and won’t stay here again. I wouldnt recommend. It’s a shame because it’s a gorgeous building on the outside, and staff were all friendly.

Partner

6/10

Pleasant

10 Mar 2020

Tracey

Stayed here for a weekend as we were visiting Anfield (my husband's birthday present). As a member of Hotels.com I had been rewarded with free nights and so used my free nights to stay here. I just had to pay some admin fees and taxes. I chose a superior room as a treat and am certainly glad that I didn't pay full price of approx. £200. I would have been very disappointed if I had paid this.
We received a lovely warm welcome, the staff are excellent. We went directly to our superior room and although it was large and very clean it was disappointing. There was no bath which I had been advised on my booking confirmation there would be. The furniture in the room was old and all in dark wood which gave a dark and dreary appearance. There was an old tv cabinet which served no purpose as there was a tv on the wall, the curtains were old and not very clean and had to be closed shut with a peg etc. The bed was comfortable and the shower was lovely. Toilet roll was not replaced. Breakfast was a bit hit and miss. The first morning we were served sour milk for our cereal and for our tea. This meant that we had to wait for a new pot of tea and the waiter forgot to bring it until we asked him again. There really should be more staff at breakfast. The one waiter was doing everything - welcoming guests, taking orders and bringing drinks, clearing tables and replacing fresh food. Next day there was a shortage of food brought out of the kitchen - bacon, eggs, sausages,bread. Disappointed.com

Partner

2/10

Poor

06 Mar 2020

Verified traveler

It was very dated, dirty, the breakfast was cold, there was no orange juice left or glasses. We should of had a 3 course meal but to be told sorry the restaurant was closed we had to go elsewhere.

Leisure Partner

8/10

Excellent

02 Mar 2020

Gill

Good quality for the price

Great comfortable bed, lovely quality breakfast. Sometimes difficult to find staff as there seemed to be a staff shortage. The staff were very helpful though

Partner

8/10

Excellent

18 Feb 2020

Sarah

Clean and comfortable. Great price for room and friendly, helpful staff

Partner

2/10

Poor

15 Feb 2020

Verified traveler

Was informed after booking by email, there were no food facilities. Room was freezing cold next to emergency exit. Big gap under the door with draught coming through. Colder than the receptions area. Parts of the building including our room smelt of damp and must. Not the same since its been taken over by Hallmark.

Leisure Partner

6/10

Pleasant

13 Feb 2020

Verified traveler

Rooms very dusty
Curtains torn.
Room cold

Friends_and_family Family