Name: Cosmopolitan Motel & Serviced Apartments
Address: 11 Albert Street, Rockhampton, 4700, AU

4/10

Poor

21 Jul 2026

Mark

Property old not well maintained

Partner

4/10

Poor

13 Jul 2026

Cienna

Staff member was friendly however did mention when I arrived that he was about to close, even though it was approximately 5.30pm and online says check in closes at 6.30pm. The 3 bedroom apartment was nothing like the photos online. The layout of the room was extremely strange and there were 2 sets of stairs within the actual apartment room which wasn't ideal for us to be staying with a toddler. We ended up leaving 10 minutes after checking in as it didn't feel safe to stay with 2 children. Photos of the rooms need to reflect what the rooms are as it's otherwise false advertising. I understand most hotel photos are somewhat enhanced however the difference from the room online to what we walked into was unacceptable especially for $350 for 1 night. Disappointed but will know to never book here again.

Family_with_children

2/10

Poor

08 Jul 2026

CLINT

Because I arrived late due to travelling there was no one on reception. All good but when I called the number it took a fair while before someone answered. Because it was dark I then found it really hard to access the correct code on the lock box to get my key.
When I finally got it our I had room #25. When I looked around, I could see room #1 through to #23 but not more signage or anything indicating rooms on the other side.

The worst part of the night is when I had some young men knocking on my door at 10:30pm trying to get in!! I had to yell at them to piss off and it took a good half hour before they either left or went quiet. Not a safe feeling because there was no security on site.. If they wanted to kick the door in (like they had threatened) I was completely on my own against however many it was.. Not so bad as I am a man, but if that were a female in the room by herself, she would have been petrified I am sure..

Just a bad experience all round unfortunately. I won't be back.

Self

10/10

Exceptional

02 Jul 2026

Andrew

Good laundry

6/10

Pleasant

24 Jun 2026

Stephen

Being on a major intersection in an area of loud vehicles and trucks means it is very noisy.

Partner

4/10

Poor

15 Jun 2026

Maree

Very run down and rooms were noisy from traffic passing

Family

4/10

Poor

16 May 2026

Rodney

It was clean. But that’s about it. Everything is old or broken.

4/10

Poor

15 May 2026

Tina

No staff to be seen any where, people sitting out side your door smoking despite the no smoking signs. Noisy

Partner

2/10

Poor

15 May 2026

olivia

Ehh, shower sucked ass, 2 king singles instead of king be that is advertised

Partner

10/10

Exceptional

06 May 2026

Joanne

My second stay here and I will be back!

Self

8/10

Excellent

03 May 2026

Laura

Staff were friendly, good location, happy

Family_with_children

2/10

Poor

03 May 2026

Abby

:(

Family

6/10

Pleasant

30 Mar 2026

Tendai

The door was very hard to shut. It had to be slammed shut. The aircon in the common are and 1 of the bedrooms didn't work.
The place was otherwise ok.

8/10

Excellent

24 Mar 2026

cathy

Free laundry

Friends_and_family Family

4/10

Poor

25 Feb 2026

Andrew

the Gym next door started playing overloud music at 4:00am

I was going to call the police.

Self

10/10

Exceptional

15 Feb 2026

Kerri

Comfortable room.
They had ABC on the TV.
Great Malaysian restaurant right next door that opened at 4.30 pm. Best Nasi Lemak.
Relaxed staff

10/10

Exceptional

11 Feb 2026

Lahiru

The room was very clean and tidy. We had a nice stay at the hotel. The staff was very friendly and highly recommend this place.we really enjoyed lovely place.❤️

Leisure Friends

4/10

Poor

01 Feb 2026

Shane

Room Felt negelcted and dirty

Leisure Partner

8/10

Excellent

20 Jan 2026

David

Nice place

Business

8/10

Excellent

20 Jan 2026

David

Was good

Business

10/10

Exceptional

16 Jan 2026

Denise

Only a microwave in the motel room. No crockery, cutlery. No tea towels to dry coffee mugs.

Leisure Partner

8/10

Excellent

11 Jan 2026

Allan

Room was clean and the owner OJ was helpful and courteous

4/10

Poor

07 Jan 2026

Kursten

Clean but very poorly maintained. The top sheet of the bed had a big dark stain on it.

Leisure Self

8/10

Excellent

07 Jan 2026

Valonna

The room was clean. The staff member I dealt with was friendly

Leisure Self

6/10

Pleasant

24 Dec 2025

Dorothy

The kitchen needs an overhaul. It needs tidying up around the grounds. Would be nice to have access to vacumn cleaner to keep the room tidy I am aware we were staying in serviced appartments. The staff were very accommodating. A few more utensils. The stay was good.

6/10

Pleasant

23 Dec 2025

John

It was ok for the price, rooms weren’t the cleanest and some of the lights didn’t work but for an overnight stay while on the road it was ok

8/10

Excellent

22 Dec 2025

Kevin

Room was clean and tidy. Road noise early morning.

Leisure Partner

8/10

Excellent

15 Dec 2025

Jason

Clean and quiet and spacious room. Courteous staff.

Leisure Self

6/10

Pleasant

14 Dec 2025

Lloyd

Patches on wall and ceiling, not fully repaired. Smoke detector was missing. Dirty dishes were left in room each day. Pool looked very murky and I was not comfortable swimming in it. Otherwise the room was okay.

Business Self

10/10

Exceptional

12 Dec 2025

Deb

Very clean room affordable rates and a comfortable bed and pillows and a great location .

Leisure Partner

8/10

Excellent

05 Dec 2025

Dennis

Very happy for price.

6/10

Pleasant

20 Nov 2025

Mark

The room was clean enough. Poorly maintained. It was fairly quiet. The beds were not too bad. There was a concrete block sticking out from the wall on one side of the bed which was quite dangerous. The whole place needs a lot of work.

Friends_and_family Family

10/10

Exceptional

12 Nov 2025

jeeni

very helpful

Leisure Family

2/10

Poor

02 Nov 2025

Jessie

It was horrible had no sleep same with my kids

Leisure Family

8/10

Excellent

21 Oct 2025

Duncan

Interstate traveler, arrived really early (drove), really tierd but the one staff member on front desk got me into my room well before check in. He was very polite and it was so good not to have to wait until 2pm. Would recommend for a single or couple looking for something clean and basic.

4/10

Poor

11 Oct 2025

Serena

Expensive for what we got. Pictures outdated.

10/10

Exceptional

03 Oct 2025

Aaron

The room and bed are very good, but yu do get alot of noise from the trucks on the highway.

Business_and_leisure Self

10/10

Exceptional

02 Oct 2025

Richard

Very nice place with a very comfy bed

Leisure Partner

8/10

Excellent

23 Sep 2025

Wendy

Good location and price. Undercover car parking.

Leisure Family

6/10

Pleasant

14 Sep 2025

Janet

No parking for some of the rooms

10/10

Exceptional

12 Sep 2025

jeffrey

Clean rooms

Leisure Self

10/10

Exceptional

28 Aug 2025

Randy

Great service and very comfortable

2/10

Poor

26 Aug 2025

Malcolm

Was very dirty and very run down in need of a refurb. Bed was terrible. Would not stay again

Business Self

10/10

Exceptional

21 Aug 2025

Jerzy

Exceptionally nice staff

Business Self

6/10

Pleasant

12 Aug 2025

Jeff

Very noisy as it is right on the Bruce Hwy. Some mould in cupboards, some leaky taps badly needed maintenance and the balcony chairs needed to be replaced. Staff were friendly.

Leisure Family

6/10

Pleasant

01 Aug 2025

Verified traveler

Room was satisfactory for the price charged. Bit tired and run down with an average bed.

Business

2/10

Poor

28 Jul 2025

Scott

Dirty. Would not recommend to anyone

Business Self

8/10

Excellent

29 Jun 2025

Adrian

Noisy Roads...but facilities ok

2/10

Poor

21 Jun 2025

Brett

Do not stay here! Photos are nothing like the real thing. Rooms are dirty and unkempt. Absolute scam of a place.

Business

8/10

Excellent

18 Jun 2025

Lai Sheung

Spacious apartment with all you need for a night stay.

Leisure Family_with_children

6/10

Pleasant

09 Jun 2025

Terri

Quite rude was ask to hurry up an vacate the room cause her cleaners were waiting for the room, 20 mins to 10. Was told cleaners was waiting...very rude...

Partner

8/10

Excellent

09 Jun 2025

John

Bed xelllent, staff same.position good

Leisure

4/10

Poor

21 May 2025

Tony

Had to ve upgraded to an apartment as there was no hot water in the motel room along with no cutlery or plates, all they supply is 2 cups and one spoon! The apartment compared to the motel room was a lot better, but the rooms and furniture are really old. Place is in desperate need of some TLC, its just being run into the ground.

Leisure Partner

6/10

Pleasant

10 May 2025

Christine

Was very convenient to Pilbeam Theatre, but with rear only access, we didn't feel safe walking in the streets at night.

Leisure

4/10

Poor

08 May 2025

Kylie

Booked to stay there after my surgery at the nearby hospital: I could not stay there . Elderly
Mother felt unsafe-room was down a dark alley next to the Thai restaurant with an unlocked gate anyone could enter. She said it was poorly lit, and felt so unsafe she didn’t even want food delivery to risk their safety, and she wouldn’t get a taxi to or from there in the dark. Loads of bikies staying there. She said upon entering the room it smelled, was grotty and had a number of geckos running round. The electricity kept crackling so she couldn’t charge her phone for long, and the only service she could get was standing by the window. We opted for her to leave the morning I was discharged, lose $125 and accept the pain of a 45min car ride home rather then stay somewhere so unsuitable.

Family

6/10

Pleasant

29 Apr 2025

Adrienne

Unit was fine but the 2 rooms we had were extremely noisy. Malaysian restaurant located on the same street very nice to dine in.

Leisure Family

8/10

Excellent

17 Apr 2025

Adele

Good

Business Family_with_children

2/10

Poor

31 Mar 2025

Kristy

Checkin was 2pm. We drove 9 hours and arrived at 2:40pm. Our room was just being cleaned, told us to put our bags down and come back. Husband went to reception to see about compensation, told we won’t get any. Exhausted from travelling, I asked the girl cleaning our room how long she’ll be, girl called her mother (cleaning manager) who came storming up and yelling at me about her personal problems, as to why our room was cleaned, and told us to just F**k Off, go somewhere else. When I told her we had booked 2 rooms and paid in full over 6 months previously and her attitude was not good enough, again was yelled at to F**k off multiple times.
There were multiple holes in the wall in the bathroom, that were bogged up. Broken toilet seat. The lounge had a sticky feel to it. The air conditioner in the main bedroom had to out of service tag on it. 1 dinner size plate to share with my husband. Big holes in the fly screens.
Overall.. not good enough. Not happy at all!

Leisure Family

2/10

Poor

30 Mar 2025

Tahia

Poor in all areas

2/10

Poor

27 Mar 2025

Hari

The Water Taps were leaking , reopened no action. No cutlery or plate, no room cleaning, TV as small as the laptop. Air conditioner sounds like a helicopter hard to sleep.
Unfortunately booked for few days and it was not a good experience

Business Self

2/10

Poor

21 Mar 2025

Jen

Horrible didn’t even stay, room reeked of cigarette smoke, windows and air con full blast when I arrived as they obviously were trying to air it out but my Asthma flared up and I left! Smoke detector was ripped from the ceiling so smoke wasn’t detected, I work in fire protection and knew straight away, criminals were staying at the accomodation as well very unsafe, no cellphone service in the rooms, Ute full of rubbish that smelt of vomit, dog poo and foul trash outside my room disgusting!

Business Self

10/10

Exceptional

20 Mar 2025

Karen

Hidden gem. Walked to the leagues club for dinner.
Very clean and service was excellent

Leisure Partner

2/10

Poor

10 Mar 2025

Bryan

Beware

Dirty, dirty, dirty still scratching now place needs to be fumigated. Other guest seem to live there and don’t get on as it kicked off at 1.30am. Shouting fighting and throwing things. Well worn and not in good condition. Don’t be fooled by the other reviews. Will not stop there again.

Business

6/10

Pleasant

08 Mar 2025

Daniel

Got into the room late as we were travelling after a funeral, after hours let pickup was brilliant and instructions easy to follow. Room was a bit stuffy when we got in, couldn’t turn the aircons on, two remotes had no batteries in them and 1 that had batteries didn’t work. No blankets on the kids beds and none spare in cupboards.

Leisure Family_with_children

4/10

Poor

23 Feb 2025

Andrew

I went to the room at 9Pm and the front door was open
I had picked up the key around 11.30am

4/10

Poor

15 Feb 2025

Karina

Guests smoking weed outside their rooms. Woken you to fights outside rooms. Receptionist was rude. Great location and facilities are great, however that’s all. Maybe I was just unlucky, but wont be nack.

Business_and_leisure Self

8/10

Excellent

27 Jan 2025

jodie

The motel is a great place to stay close to everything and manager is really nice there she will go out of her way and help you

Leisure Family

2/10

Poor

26 Jan 2025

William

Noisy, poor air conditioning .
Very run down and untidy.
Poor internet reception.

Business Self

8/10

Excellent

23 Jan 2025

Rodney

Nothing

Leisure Family

10/10

Exceptional

20 Jan 2025

Natalia

Spacious , clean and comfortable room! Thank you

Friends_and_family Family

10/10

Exceptional

09 Jan 2025

Wayne

Friendly staff well maintained clean happy to return again

Business_and_leisure Self

2/10

Poor

22 Dec 2024

kathryn

This place is an absolute disaster we did not stay the night, the walls were dirty, bed base ripped, head board not secured so would bang on the wall. The pool was green and u clean. Cigarette butts all over the place, Toilet broken, Would never recommend anyone to stay here ever. The images are not a true representation of this place.

Leisure Family

6/10

Pleasant

19 Dec 2024

Debbie

The check in staff were lovely, but there were no blankets on our beds and the cleaner left their dirty rag in the room. There was no cuttlery for eating with and the remote control for the TV had no back meaning you had to hold the batteries in place to change the channels etc. It was noisy.
One thing I was grateful for is our room was close enough to our car which is a HEV so we could charge it overnight.

Leisure Family

10/10

Exceptional

14 Dec 2024

Laura

Great easy place to stay off the side of the main road through town. As we were checking in later, received a text with the room details, very convenient and reasonably priced. Has a restaurant next door with tasty food. Only thing missing was a teaspoon in the room to make coffee with!

Leisure Family_with_children

8/10

Excellent

07 Dec 2024

Kellie

Adequate for its purpose

Business

2/10

Poor

04 Dec 2024

Paul

It was clean but the smoke alarm kept beeping and we kept having to get up on a chair and push reset throughout the night, a/c was a wall one and very noisy and the shower head was broken and when we turned it on, water went onto the ceiling and vanity and all over the bathroom floor. Spoke to manager, she said sorry about that and walked off, no offer of compensation. Will never stay again orrecommend to anyone.

Leisure Partner

6/10

Pleasant

03 Dec 2024

Kevin

Fridge not very cold and TV remote was faulty could not get a different remote because no reception.

Leisure Partner

8/10

Excellent

25 Nov 2024

Rosemary

Front desk lady was helpful. Thought the shower could have been a bit straighter water went towards the wall. But overall was good

Leisure Self

8/10

Excellent

09 Nov 2024

Ricardo

Ice cold AC, quiet, central location

Leisure Self

10/10

Exceptional

04 Nov 2024

Lee

Great place to stay in Rocky. Easy to get to the airport. Great Malaysian restaurant out front and walkable to town

Business

2/10

Poor

23 Oct 2024

Sean

MOULD

Room was all mouldy and smelly.

Business

4/10

Poor

19 Oct 2024

Lucas

The property images do not match the current state of this property.

Leisure Family

10/10

Exceptional

10 Oct 2024

Heidi

Property was clean and styled nicely. Would recommend to stay here

6/10

Pleasant

10 Oct 2024

Matt

Ok but felt a bit exposed

8/10

Excellent

30 Sep 2024

Helen

There wasn’t a face washer other than that it was okay.

Leisure Partner

4/10

Poor

25 Sep 2024

guava

The front security did not lock and even if it did it had no screen. We felt unsafe and reception not available at 8pm when we realised.fridge broken. Air-conditioning dials missing. Bathroom still had hair in it. Cupboard door missing indicative of the general state of disrepair.
We arrived late and quickly went out for dinner. Got back around 8pm and wanted to leave and felt unsafe.
Only stay here if nothing else at all is available anywhere else within Rockhampton

2/10

Poor

24 Sep 2024

Steve

There was nothing to like
Should be condemned

8/10

Excellent

16 Sep 2024

Ross

Close to shopping centre - 5 min walk.
Lots of restaurants nearby.

Family

10/10

Exceptional

03 Sep 2024

Marie

Location was ideal. Could easily wàlk to some of the attractions. Staff were really nice and room was clean.

Leisure Partner

2/10

Poor

02 Sep 2024

Janelle

The room was poor quality, would not recommend

Business

6/10

Pleasant

02 Sep 2024

Robyn

Room was fine. Didn’t sleep that much due to other guests. There was fighting and screaming ongoing in the night. Go quiet for a bit then someone would kick the door really loudly and they would continue yelling. They set off a car alarm at one point as well.

Leisure Family

2/10

Poor

01 Sep 2024

Carlene

The property was false in they have on the internet is not what we got broken furniture mismatched chairs the cutlery was only enough for 2 people when we booked for 5 people

Leisure Family

4/10

Poor

28 Aug 2024

Melissa

The only thing you really need in a room is a comfy bed, well this was not the case. Had a terrible sleep and have a big days drive ahead of us :(

Business_and_leisure Family

10/10

Exceptional

26 Aug 2024

Harold

Excellent lay over stay! Close to shopping centre!

Friends_and_family Family

4/10

Poor

25 Aug 2024

Adam

This place looks nothing like the pictures, I would highly recommend you don't stay here with your family, there are crackheads all throughout the place all off their heads, took my son to have a swim in the arvo and there were syringes in the garden around the pool, the whole place is a dive, I was so glad to get out of there, The other people we travelled with had a room across from ours and were kept up all night with the junkies trashing there rooms and arguing with each other all night! I don't know how this motel gets its high stars and is allowed to advertise like its beautiful place!!

Leisure Family_with_children

2/10

Poor

25 Aug 2024

Rob

This motel should be demolished. The state of the room was disgusting, from old food left under furniture, mould on doors and walls, the vomit soaked tea towel under the sink, non functioning air con, fitting falling off hole filled walls. This is by far the worst accommodation I've ever stayed in. Tried to see management but the front office was locked whenever I tried. Sleep in your car before staying here.

Business Family_with_children

10/10

Exceptional

18 Aug 2024

Anthony

Spacious room & bathroom. Staff friendly & helpful.

6/10

Pleasant

18 Aug 2024

Janet

Whilst The rooms were in the middle of being done up they were tidy, large, well equipped and comfortable. The staff were friendly and helpful. There were terrible rains and flooding occurred and they did their best to clear it. We however had some difficulties with other guests talking loudly and smoking ourside our window under the \"NO SMOKING SIGN\" early in morning and late at night. We were unable to open doors or windows for fresh air

Leisure

6/10

Pleasant

15 Aug 2024

Mary

Comfortable bed but too many smokers smoking under the no smoking sign. Very uncomfortable

Leisure Family

4/10

Poor

30 Jul 2024

Dakota

Unfortunately this motel was not at all as the pictures show. It is tired, very basic and did not offer the bed configuration as promised online and via the booking request. Would not recommend and will not stay here again.

Leisure Family