Name: Best Western Plus Longbranch Hotel & Convention Ce
Address: 90 Twixt Town Road Ne, Cedar Rapids, 52402, US

6/10

Pleasant

01 Aug 2026

Soren

Not worth the price. Accomodations were okay.

10/10

Exceptional

29 Jul 2026

Delivert

Muy bueno lo recomiendo

6/10

Pleasant

29 Jul 2026

Jamie

We had stayed two weeks prior to this stay with no issues except the outside had a lot of garbage in the parking lot. Same scene. We did end up getting the same room. Don’t look under the night stand even if you drop something. You’ll find crumbs, cobwebs and even a bottle of conditioner that housekeeping missed cleaning.
The bathroom smelled mildewy. You can see the mold starting to creep through the tile. The shower pressure was very weak. Overall could use a deep clean with bleach instead of spraying Odoban and calling it good.
Breakfast ends at 9am. We went down at 9:30 and it was completely.cleaned up. What hotel ends breakfast at 9am especially when you have a lot of traveling teams stay?
The gym was again dirty with towels, water bottles and weights laying everywhere.
They have a nice lounge area with arcade games and a pool table but bring your own quarters for change bc the staff will give you a hard time if you ask them to exchange dollars for quarters.

6/10

Pleasant

29 Jul 2026

Jacob

The overall stay was good however the staff member overseeing the breakfast didn’t wash his hands once… we noticed this before going back for seconds and completely lost our appetite. He was sitting at the bar playing on his phone then got up to restock what we and a few other guests had gotten using just his bare hands and returned to his phone.

10/10

Exceptional

27 Jul 2026

Gregory

Great stay.

10/10

Exceptional

27 Jul 2026

Scott

We enjoyed our stay very much! Great workout area,pool, sauna,whirlpool, game area! Quiet and clean. Close to a lot of shopping and restaurants. Definitely recommend this for the family. The breakfast could use some bacon!

10/10

Exceptional

27 Jul 2026

Andrew

😊

10/10

Exceptional

17 Jul 2026

Daniel

Clean room. Helpful staff

Partner

8/10

Excellent

16 Jul 2026

Brittany

We stayed for a wrestling tournament! The room was good. The elevator was on the opposite end of the hotel for us but we don't mind stairs. The sky walk had a funky smell but the pool and breakfast for great!

Friends_and_family Family

4/10

Poor

14 Jul 2026

Abi

Breakfast was not very good, and the property is pretty run down - especially for the price.

8/10

Excellent

13 Jul 2026

Jamie

Check in was good. Fast, simple. Property was clean for the most part. Our room was good with the exception of thin ceilings that sounded like something was in it and the people above us seemed to be rolling a ball back and forth. This was on the third floor. We also had kids continually running up and down our hallway playing tag and then golfing.
The bathroom was good except the shower had no pressure and the sink was very small. The TV didn’t get channels like USA, TNT, etc…The gym was quite large however there was way too much equipment and it was messy with rusted metal weights all over, unorganized. The mirrors were dirty with hand prints and what looked like water or sweat.
The exterior was unkept with leaves, dead grass, garbage, wrappers and cans laying around.

Partner

10/10

Exceptional

10 Jul 2026

Reagan

It was very nice

Family_with_children

10/10

Exceptional

10 Jul 2026

Duane

Breakfast was good. Convenient restaurant with good service and food.

Self

6/10

Pleasant

09 Jul 2026

Amy

The water smelled like sewage when it ran. Other than that you’d have to stay a few nights to enjoy what it offers

10/10

Exceptional

07 Jul 2026

Brian

Clean and comfortable. Good bed and pillows. Nice pool area and game room. Very friendly staff.

Family_with_children

10/10

Exceptional

06 Jul 2026

Nadene

The only draw back was finding the hotel in the dark. It is situated in behind other buildings.

Everything else was great! Clean room, made up everyday. Breakfast was great, large assortment to pick from. Had a pool and hot tub, game room, exersize, laundry, oh a sauna. Well worth the money. No problems with staff.

8/10

Excellent

05 Jul 2026

Dylan

Great gym, nice staff, only complaint is the breakfast time being listed at 6 but opening at 7

Self

10/10

Exceptional

01 Jul 2026

Martin

A truly hot sauna, a swimming pool at a perfect temperature (I could get into the pool from the sauna without temperature shock), and a spiral staircase: Wow!

Friends_and_family Family

8/10

Excellent

29 Jun 2026

Huu

The room always clean when i return to my room.

Self

6/10

Pleasant

29 Jun 2026

Stephanie

Older hotel that is a little dark with amenities spread out (lobby on first floor, breakfast area and pool across skywalk). Nice pool and rec area

Family

8/10

Excellent

28 Jun 2026

Robert

Huge, well-appointed gym was awesome. Appreciated the microwave and refrigerators in the room. Good value.

10/10

Exceptional

27 Jun 2026

Savanna

Great staff, clean room.

2/10

Poor

22 Jun 2026

Ray lisa

The place was filthy from the parking lot to the elevators all the way up to the rooms the pool hot tub no one has ever cleaned the glass the sauna there was a Band-Aid in there for seven days that we were there the breakfast bar it’s not what it is pictured it’s not what I saw in the Expedia picture of the hotel I have pictures of a yogurt machine that should’ve been cleaned but didn’t look like it was cleaned in years the filth was so disgusting a rag on the floor all week in the food area…. no gloves swiped things with her bare hands

Partner

10/10

Exceptional

21 Jun 2026

TRACEE

The property was well maintained and the room was cleaned daily. The breakfast was great except don’t come in close to closing or they won’t get you anything. The reception staff were very nice!!!

Partner

2/10

Poor

20 Jun 2026

Kimi

There was bugs in the room, toilet didn’t want to B refill, sink was clogged and slow to drain

Friends_and_family Family

6/10

Pleasant

13 Jun 2026

Elaine

Checking took 20 minutes, not one person ahead of us, a customer that was already staying there, was “directing” the staff member. Staff member did not make eye contact or speak to me until he finally finished with the man who checked In without an ID, I thought ID was required, I had to provide mine.

He gave a map of the hotel, and said go this way for elevator, sign did not reflect that there was an elevator that way.

Breakfast was ok, staff in charge was sitting at the bar and playing on his phone the whole time we were there. Dirty towels were visible near the food.

Partner

2/10

Poor

12 Jun 2026

Joseph

Not a good experience. Somewhat noisy and bad odor in the room.

Self

6/10

Pleasant

07 Jun 2026

Edward

Great hotel if you have kids and are near the rec and pool area.

Family_with_children

6/10

Pleasant

05 Jun 2026

Jeanette

The Best Western Plus Longbranch hotel in Cedar Rapids is a nice hotel for the price. However, my family and I stayed on the 4th floor and had to take a skywalk to the complimentary breakfast every morning. (A very long walk) The pool, hot tub, and game room is definitely a plus at this property. The water pressure for the showers definitely needs to be increased or the showerheads need to be replaced to improve the water pressure.

Friends_and_family Family

10/10

Exceptional

03 Jun 2026

Angelicque

☆Nice rooms
☆Extremely comfortable beds
☆Tasty Breakfast
☆Friendly Staff
☆Will return soon!

Partner

4/10

Poor

30 May 2026

John

bad condition

Self

10/10

Exceptional

27 May 2026

Demetrius

Staff is always friendly and handle all questions and requests I always ask for a first floor room and they assure that I will be in one.

Self

10/10

Exceptional

22 May 2026

Jamie

The gentleman at the front desk was extremely courteous.

Partner

4/10

Poor

20 May 2026

Theo

Don’t know why breakfast had such high marks on reviews, looking it over I only had coffee.

Self

8/10

Excellent

17 May 2026

Kathleen

Overall, we had a decent stay. The hotel is old—and it shows—but they appear to maintaining the entire hotel. Upgrades would make this more enticing, especially in the pool/sauna area. Our room was quiet even outside of the pool area. Breakfast was good, hot and fresh.

Friends_and_family Family

10/10

Exceptional

11 May 2026

Gail

Great place to stay

10/10

Exceptional

11 May 2026

Demetrius

Very satisfied

Partner

10/10

Exceptional

10 May 2026

Tara

Clean, good breakfast options

Family_with_children

6/10

Pleasant

10 May 2026

Toth

I have stayed at this BW a few times, though now I think it is under new ownership and not as good as in the past.

2/10

Poor

04 May 2026

Shelby

I would never stay at this property again. Our experience was frustrated by poor maintenance, bad timing, and blatant false advertising.

The \"Amenities\"

The game room was a disaster. Almost nothing functioned properly:

Darts: The dartboard was useless as all the darts were broken and missing tips.

Pool Table: Completely non-functional; the table wouldn't even let the balls drop.

Shooting Game: The reload function was broken, making the game unplayable.

False Advertising

The hotel continues to advertise a bar on-site. When we arrived, we found it non-existent. After asking the staff, we were told it hadn't been operational for years. Keeping this in your marketing is incredibly misleading to guests.

Logistics & Environment

The Odor: Upon entering, we were met with a terrible, lingering smell throughout the property.

Breakfast: We were in town for a wrestling tournament, but the breakfast times were so late that we couldn't eat before heading out. For a hotel that hosts athletes/events, the lack of flexibility or early options was a major oversight.

Between the smell, the broken equipment, and the \"ghost\" bar, this stay was a total letdown. (I paid $500 for TWO NIGHTS) - I suggest you look elsewhere if you want what you actually pay for.

Family_with_children

6/10

Pleasant

14 Apr 2026

Gary Shayne

Stayed here recently and had a decent overall experience. The hotel was clean, which is always a top priority for me, and the staff were friendly and accommodating throughout my stay. Check-in was smooth, and the common areas were generally well-kept.

That said, the property is clearly showing its age. The rooms and facilities could really use some updates; things like worn furniture, dated decor, and minor maintenance issues (loose fixtures, weak water pressure, older appliances) stood out. Nothing was deal-breaking, but enough to notice and take away from the overall comfort.

Breakfast was also pretty lackluster—limited options and not much in terms of quality, which was a bit disappointing and didn’t add much value to the stay.

With some renovations and attention to repairs, this place could easily be a much stronger option. For now: decent location, clean and serviceable, but not quite up to modern expectations…while charging modern prices.

Family

8/10

Excellent

09 Apr 2026

Lucas

Couldnt find the breakfats area. There was no staff at the front desk to help me.

4/10

Poor

06 Apr 2026

Emily

Outdated, dirty, too high priced for condition and amenities. Bathroom ridiculously small and water smelled like eggs. Trash and buckets outside front door which almost made me turn around and cancel my reservation. If we weren’t so tired we would have moved hotels and just paid double. Location didn’t even feel safe to me.

Partner

10/10

Exceptional

06 Apr 2026

Tara

Really wished we had more time at this Best Western. It was a different and fun location w/ a nice and a pool table and arcade games. We had 4 teens w/ us and it was great.

10/10

Exceptional

01 Apr 2026

Brenda

Good

6/10

Pleasant

31 Mar 2026

David

Room was dated, but the Mexican restaurant was excellent!

Family

8/10

Excellent

29 Mar 2026

Davontai

It was great experience hope my refund don't take forever

Family_with_children

10/10

Exceptional

23 Mar 2026

Thomas

Clean room and responsive staff.

4/10

Poor

18 Mar 2026

Jerry

Didn't use the pool. The hallway in front of our room had dried leaves crushed on the carpet for 4 days. Room looked clean, but wasn't real sure. Hot water is a jike, barely warm enough for a shower.
When you sat on the furniture it felt like you were sinking to the floor.
I got a suite for half the price at another hotel that was clean and good quality furniture.

Partner

6/10

Pleasant

18 Mar 2026

jeffrey

Hotel room wasn’t very clean. WiFi did not work on tv. Half of the arcade games were broken. Very limited breakfast.

Family_with_children

4/10

Poor

18 Mar 2026

Sarah

There were items left in the room from previous gusts. Room was on main floor, had no window screen, window was unlocked and there was evidence of someone coming in through the windows from the outside. Too much chlorine in pool, which caused a reaction to my child. Random small piles of dirty towels in areas. “Games” were broken and the claw machine literally had 4 items in it. Won’t be coming back.

10/10

Exceptional

16 Mar 2026

Trevor

Clean and great staff

8/10

Excellent

08 Mar 2026

Scott

Best weight room ever. Hot tub and pool (had too much chloride) but were still enjoyable. A nice sized sauna. Great breakfast. Quiet. Smart TV. The check in was different.... we ended up driving to the far wing of the hotel where pur room was. Would 100% stay again.

Family_with_children

4/10

Poor

07 Mar 2026

Eric

Room and hallway were musty smelling. Room was not very clean. Tv kept buffering so it was hard to watch anything. Pool area looked like it had never been cleaned. Breakfast wasnt hardly edible.

10/10

Exceptional

06 Mar 2026

Amy

Room was clean and cozy. Liked having breakfast included with our stay. Desk staff friendly and helpful.

Family

8/10

Excellent

25 Feb 2026

Mary Ann

Very nice facilities. FULL gym, not a workout room. Nice pool, hot tub and sauna. Breakfast room very attractive and inviting with skylights.
Room was comfortable and attractively decoratedHowever, the reception staff accent was difficult to understand and didn't explain locations well. The amenities were in the next building with a skywalk connect lng them

Partner

8/10

Excellent

24 Feb 2026

Stacey

Good breakfast, large gym with extensive equipment, nice pool, hot tub and sauna. Bed was comfortable

8/10

Excellent

24 Feb 2026

Nicole

Price and Room were great, the expanded breakfast offered was terrific as well. However, not 5 stars because none of the common area garbages had been changed following the weekend and they were overflowing all throughout our section oh the hotel

Partner

10/10

Exceptional

21 Feb 2026

Michelle

Clean and big

Friends_and_family Family

6/10

Pleasant

16 Feb 2026

Traci

This hotel is ok but it’s not great. Room smelled like wet dog. It needs an update. The staff is nice, if you can find them they seem pretty understaffed. The dumpster was overflowing and there was garbage everywhere in back by the parking area.

Leisure Family_with_children

10/10

Exceptional

15 Feb 2026

Jacci

It was easy, convenient location and staff was friendly

10/10

Exceptional

07 Feb 2026

Ashley

The amenities were excellent. The pool was warm and the atrium and games were great for my family.

2/10

Poor

29 Jan 2026

ERIN

The water was brown and they said just let it run. My daughter’s room had a mini fridge and mine did not. The lock on the door was not secure. The tv remote didn’t work. The tap beer at the bar was warm. They didn’t offer any recompense. Would absolutely not recommend!

Friends_and_family Family

6/10

Pleasant

24 Jan 2026

Bradley

Everything was fine. The place needs a makeover. The room was clean.

2/10

Poor

19 Jan 2026

Steven

The entire hotel is dated and dirty and smelled. Didn’t feel safe at all!

Leisure Self

8/10

Excellent

08 Jan 2026

Steven

Everything was good. It was a nice mini vacation that I needed.

Leisure Friends

10/10

Exceptional

04 Jan 2026

David

Yes.

Friends_and_family Family

4/10

Poor

28 Dec 2025

Todd

The breakfast didnt seem very fresh one morning but was fine on others. Could have just been the one employee not feeling it that day. Overall great time. The two stars is ONLY about the breakfast

Leisure Family

10/10

Exceptional

19 Dec 2025

Cynthia

I did not use the swimming or eating services. The shower needs to be fixed. The hand held portion. Huge leak. I wish the toilet was raised for handicap people. The surrounding property did not feel safe. Last time i stayed there was a man roaming around in the evening.

Leisure Self

2/10

Poor

15 Dec 2025

Anthony

The person at the front desk couldn't help me make a local phone call. I paid for the whirlpool suite with the sauna. Its a $400 room. I should expect to be able to make a local phone call when my cell phone dies. I contacted corporate to let them know and about another issue. They called to ask me questions and said someones would be in touch. Its been a few weeks and I've yet to hear from them.

6/10

Pleasant

08 Dec 2025

Beth

Loud party next door. Hotel hard to find. Clerk had to heavy of an accent to understand.

Friends_and_family Family

6/10

Pleasant

02 Dec 2025

Howard

We stayed there before. There for 10 days this time. It's reasonable. Priced about right. The exterior and common areas need some maintenance, updating and general cleaning. Seems like the place is a little under-staffed? (Family-run?) The complimentary breakfast was routine. My suspicion is not all of it is freshly made each morning but it was adequate. Hot tub and sauna were nice.

Leisure Partner

10/10

Exceptional

27 Nov 2025

Matthew

Great place with alot of stuff to do. They have a heated pool, hot tub, a sauna, and also a little gaming area with a pool table and a handful of coin op games. The only bad part was that breakfast wasnt served early enough for myself to enjoy it but the rest of my family did and said it is really good. I will stay here again.

Business Family

10/10

Exceptional

25 Nov 2025

Angelo

Everything was up to par. It was a great experience.

6/10

Pleasant

22 Nov 2025

Corinne

Everything was fine, the water pressure was really bad in the shower.

Leisure Self

10/10

Exceptional

17 Nov 2025

Barbara

Room was clean and the staff was friendly, pool and hot tub were both nice. Will return again if in the area.

Leisure Partner

6/10

Pleasant

12 Nov 2025

Elizabeth

It was ok. Nothing special at all. Housekeeping wasn’t the greatest. Many night getting back from work there would be trash left over & had to ask to have bed sheets changed. It had a weird smell. Liked the location.

Business

8/10

Excellent

10 Nov 2025

Andrzej

Nice.

10/10

Exceptional

07 Nov 2025

Charles

The staff was very inviting and helpful. The room was clean and comfortable.

Leisure Self

6/10

Pleasant

31 Oct 2025

jessia

Bathroom by pool had zero toilet paper both days we stayed.
Ballard table charge to use but has no Que ball to play. Host tried to look for one but didn’t succeed.
Race car game had jammed slots. Couldn’t play.
Chips from vending machine were expired.
Showerhead in ceiling fell down while using And the handhelds holder was already broken so it was just propped up in the shower.

Friends_and_family Family

10/10

Exceptional

31 Oct 2025

Morgan

Great experience

6/10

Pleasant

29 Oct 2025

Erich

Staff was nice

Partner

8/10

Excellent

27 Oct 2025

Zach

Room was clean but smelled like a musty cologne

Business Partner

6/10

Pleasant

27 Oct 2025

Brett

Property has a weird layout. To get to breakfast you have to take an elevator to the 4th floor then cross over to another building and go down a floor. More aggregation than the price of a room is worth. Will be the last time I stay there

Business_and_leisure Self

10/10

Exceptional

27 Oct 2025

Adam Blake

Liked the property as a whole which is sizeable. Clean and neat with nice space for a double room. The breakfast was of good quality cooked onsite but it is repetitive. Property has a nice pool area, breakfast area and game area as well as access to FULL gym that can be used during stay. Staff was good and I do plan to stay again. Also there was a Mexican restaurant onsite as well.

Leisure Family

10/10

Exceptional

25 Oct 2025

Staci

Only thing was they double charged me for the stay and over drafted my bank account by almost $400 dollars never received my deposit back or the extra charges they took.

10/10

Exceptional

12 Oct 2025

Mary

Everything was great! The staff were very friendly and nice. I will highly recommend for people to stay there if they go to Cedar Rapids!

Friends_and_family Family

8/10

Excellent

11 Oct 2025

Christopher

Only reason I’m leaving 4 instead of 5 stars is bc 1) the ac was giving me issues and I would wake up hot sometimes and the water in the shower wouldn’t always. Aside from that, it was safe and the staff was amazing.

Business

8/10

Excellent

04 Oct 2025

Douglas

The property is located off of major arterial limiting or you can go by foot to restaurants and shops. It appears the property has been renovated from an older building there are just a few things that they need to upgrade to make it first class

Leisure Partner

4/10

Poor

04 Oct 2025

Jennifer

Yuck… not good

hotel was dirty - old carpet and has a bad smell. Air conditioning not working well in common areas…

Friends_and_family Family

10/10

Exceptional

02 Oct 2025

Mary

All the staff was very friendly and kind. The room was very clean.

Friends_and_family Family

6/10

Pleasant

28 Sep 2025

Ruth

Bathroom fan didn't work. One tiny bottle of shampoo for two people. Just not very welcoming.

Leisure Partner

6/10

Pleasant

25 Sep 2025

James

Not exceptional

Our stay was okay…not sure where the exceptional reviews come from because it’s far from that. The hotel has had updates but our shower was dingy. Two wet wash cloths were left hanging on the shower curtain frame . Nice pool / hot tub. AC was noisy in our room, but the rest of the hotel was quiet (only saw one other couple and the parking lot was empty on the Sunday night that we stayed. Breakfast was ok

Partner

8/10

Excellent

24 Sep 2025

Todd

Great staff!!

10/10

Exceptional

23 Sep 2025

Vicki

Price is good
Check in was good

Leisure Self

8/10

Excellent

16 Sep 2025

Katherine A

Very clean and quiet. The bed was surprisingly very comfortable with nice linens. The hotel was a little bit outdated, but I wasn’t there to sit in the room. Breakfast was offered included in the price. I was there to visit my son in college. The room served its purpose. I would definitely stay there again.

Leisure Self

8/10

Excellent

15 Sep 2025

Jose

The staff was very friendly. Rooms were clean. Would stay there again.

Leisure Family

4/10

Poor

14 Sep 2025

Stephanie

The

8/10

Excellent

08 Sep 2025

David A

A very nice property. The breakfast was good. The service was very good. The Pool and Hot tub were very good and the location was excellent.

Leisure Self

8/10

Excellent

07 Sep 2025

Shabotonay

BW near Lindale Mall

The Staff is friendly and professional. The hotel esthetics are dated but clean and comfortable. Breakfast lacks variety and doesn't appear appetizing. Near mall and restaurant options.

Friends_and_family Family