Anatol

4/10

Poor

16 May 2026

Annalisa

The room was great! Just be ready for a bunch of hidden fees. You have to pay 35$ per night for parking that is charged to your room on top of the 32$ per night for hotel fees. They want 150$ a night for incidentals that’s due at check in. so on top of paying for the room upon check in they wanted another 900$. They did inform us anything we charged to our room and the parking would come out of the incidentals. They will also charge your card randomly. We woke up to a 200$ charge and they said we were 500$ into the 900$ and they just wanted to “make sure we had enough money” they didn’t ask or anything. Room service is an extra 35$ on top of the expensive food with the 10$ delivery fee, 10$ automatic gratuity and all the taxes they add on. The resort is beautiful i just think they should disclose a lot of things that they did not

Friends_and_family Family

10/10

Exceptional

15 May 2026

Christina

We paid an extra $80 to get a room closer to the lazy river and pool area. The hotel is big enough where we thought it was worth it. The food was expensive, but some of it was really good. Do NOT get the cucumber sandwich at the pool.

Family_with_children

2/10

Poor

13 May 2026

Genesis

Parking lot in from of the SER tower, there were people smoking marijuana. Jade Waters waterpark is disgusting. There was a child that threw up and the parent told staff and staff did not remove people from the water and did not clean it up. I will never stay here again and will not recommend it now anyone.

Family_with_children

10/10

Exceptional

13 May 2026

Diane

The hotel is beautiful and well laid out! The staff was helpful and friendly. I would definitely stay here again.

Business

10/10

Exceptional

11 May 2026

Brittany

There were no microwaves . I’d suggest getting microwaves or Atleast one at the property.

Partner

8/10

Excellent

10 May 2026

wendelyn

Amazing heated water park included. Beds could be better but they still ok

Friends_and_family Friends

10/10

Exceptional

09 May 2026

keith

Yes

Self

10/10

Exceptional

08 May 2026

Fortasha

Great experience! Staff were very helpful!

Friends_and_family Friends

10/10

Exceptional

02 May 2026

John

Great staff great site, would go again

8/10

Excellent

30 Apr 2026

Jessica

Clean and convenient!

10/10

Exceptional

30 Apr 2026

DAVID

Am
Satisfied with the environment most especially the staffs really know their tasks individually

Business Friends

10/10

Exceptional

27 Apr 2026

Angela

N/A

Self

8/10

Excellent

26 Apr 2026

COREY

Was a nice hotel overall. Quality rooms and spacious. Nice pool but overpriced drinks.

10/10

Exceptional

26 Apr 2026

Teri

Very pleasant stay. Will definitely book again.

Friends_and_family Family

2/10

Poor

25 Apr 2026

Nicole

Me and my friend decided not to even stay at the Hilton Anatole in Dallas, TX ...for many reasons. 1. Other than the valet drivers ALL THE STAFF WAS EXTREMELY RUDE. 2. THE ROOM 1768 WAS BEYOND OUTDATED AND THE BATHTUB WAS RUSTED AND FALLING APART. 3. PARKING WAS AT LEAST HALF A MILE AWAY FOR THE ENTRANCE. I WOULD OF EXCEPTED THIS FROM MOTEL 6 ...BUT THE HILTON ANATOLE DALLAS, TX ....A $400 ROOM AND TWO $46 BREAKFAST ($92) THAT I DIDN'T EVEN EAT.

Friends_and_family Friends

10/10

Exceptional

23 Apr 2026

Ivan

We have a wonderful time during our stay, the premise and clean and up to date, the staff was superb. Will definitely stay again.

Pet

10/10

Exceptional

22 Apr 2026

Jarae

Very nice detailed and clean

Partner

10/10

Exceptional

20 Apr 2026

Katyria

Its was perfect from the jump the wonderful lady at front desk Andrea was so helpful. We had a great conversation because both of us being fellow Alaskans. Gave me "Guest of the day" and late check out. The room was amazing and clean. All the amenities that this hotel has especially the spa so relaxing and exhilarating. I am definitely making this every 2 to 3 weeks staycation. Love it!

Partner

2/10

Poor

19 Apr 2026

Kendall

Wrong dates I got over booked from the dates I really wanted

Partner

10/10

Exceptional

18 Apr 2026

Liz

Not at all

Self

8/10

Excellent

17 Apr 2026

Lori

Loved the water park! Staff was friendly and helpful!

Friends_and_family Friends

10/10

Exceptional

16 Apr 2026

Scott

Resort like. Top golf suite was a highlight.

10/10

Exceptional

13 Apr 2026

Rachel

This was a huge hotel. I went in april and i guess the pool is only open on the weekends. I did get to go one day and it was a lot of fun. The swim up bar is great. They had lockers to secure items in. The lazy river was also fun.
The spa was nice. Had a steam room, hot tub, and dry sauna. It was a beautiful stay.

Self

2/10

Poor

12 Apr 2026

Jennifer

Bed bugs in room 443. Just checked out this morning. Overpriced for what it was. Will Never go back. Showed front desk bed bug and did nothing to accommodate the expensive room price.

10/10

Exceptional

10 Apr 2026

Jill

Clean

Business

6/10

Pleasant

06 Apr 2026

Bryan

To start, the hotel was insanely busy, but that doesn’t change the experience we had.

I booked this hotel to have access to their water park area for my kids, which closes at 7 in the spring. We arrived just after the check in time and even using the valet, it took 45 minutes to get through check in. It then took almost an hour just to get in to an elevator because of how many people from the convention were trying to use it at the exact same time. We quick changed and ran back to the elevator, and that process took another 30 minutes, with how many people were waiting and the fact the elevator stopped at all 22 floors on the way down. By the time we weaved through the cluster of people and got to the water park, we had an entire 23 minutes to enjoy it. I understand a lot of this is outside the hotels control, but for the cost, I would have expected the organization of everything to be much better.

Family_with_children

10/10

Exceptional

03 Apr 2026

Jennifer

Beautiful hotel! Was not expecting the fee to check in…but it was worth the stay!

Friends_and_family Family

8/10

Excellent

03 Apr 2026

MARIA

Hotel was nice, enjoyed the stay.

Business

6/10

Pleasant

31 Mar 2026

Christopher

The check in staff cannot be bothered. They were hanging out chatting while one employee helped a line full of people. When checking in they forgot to put our card in for incidentals as well as parking. This made parking a nightmare our first evening and next morning. They fixed it later after playing phone tag. They had had an attitude about it. The facilities are nice. The rooms are just okay, but any interactions with staff we had were condescending. The place is nice but their people make you regret speaking with them or bothering to ask a question. I won’t go back. This place also added a lot of fees that I thought Expedia did were included. I travel frequently and I’d skip this place.

Family_with_children

10/10

Exceptional

28 Mar 2026

Derek

This hotel is amazing! Plenty of space, restaurants and meeting spaces.

Self

10/10

Exceptional

27 Mar 2026

Kimberly

Nice room and overall cleanliness.

Business

10/10

Exceptional

26 Mar 2026

Jasmine

The interior rooms were a little underwhelming for the price but they were clean and the amenities made up for it.

10/10

Exceptional

24 Mar 2026

Catherine

love the pool area

8/10

Excellent

24 Mar 2026

Sandra

Beautiful hotel and loved the outdoor scenery. We enjoyed the water park! Our room's safe did not work and there was no microwave. I would recommend this hotel.

Friends_and_family Family

8/10

Excellent

24 Mar 2026

Cody

Everything was great it is a bit pricey. The restaurants on site are convenient but they are a bit overpriced

10/10

Exceptional

23 Mar 2026

Teofilo

I have visited twice, my family and I love it here! We stayed during Spring Break and the staff was great. Had breakfast at the Media, enjoyed the pool all weekend. There was some confusion on the pool hours, at check in we were told the pool closes at 7pm, bar staff said 8pm. It was learned that the lazy river and kiddie section close at 7pm, the heated pool lounge area stay open till 10pm. Will definitely be returning. 10/10 recommend, family oriented, clean and great staff.

Family_with_children

10/10

Exceptional

22 Mar 2026

Robbie

Great

10/10

Exceptional

22 Mar 2026

Andrew

Staff was great

8/10

Excellent

21 Mar 2026

Rosa

Relaxing environment for all ages!

2/10

Poor

20 Mar 2026

Valerie

Parking is not monitored very well. Taillights from three trucks were stolen in the same nighg! Staff mentioned their cameras dont show a good coverage. Valet is right across from the "gated" self parking lot but they didnt notice any suspicious activity going on.

10/10

Exceptional

20 Mar 2026

Vaishnavi

Clean and good time for kids with amenities available

8/10

Excellent

20 Mar 2026

Hannah

Beautiful grounds, green space for the kids to run around, fire pit area, train rides for the kids. Pool and amenities were great. They do charge extra it seems on top of everything, self parking was 35 a night with no luggage carts so that was a little tricky. Beautiful safe place though if you go in knowing about extra cost.

Friends_and_family Family

4/10

Poor

19 Mar 2026

Robert A.

The hotel has nice accommodations but the service does not match the property.
The rooms are okay but this is an overrated hotel. Expensive for what they have to offer.
Definitively won't come back

Business

6/10

Pleasant

19 Mar 2026

anan

The hotel is nice but if you book through third party like Expedia, they charge you $32/day to use the gym and other amenities. Even if you are not using their amenities and the gym, they will charge you $32/day. Absurd.

Business

10/10

Exceptional

19 Mar 2026

Angela

Easy check-in beautiful hotel

Self

10/10

Exceptional

18 Mar 2026

Elizabeth

Perfect getaway for two nights with the grandkids. Conjoining rooms kept everyone comfortable and close by. The heated pool was a big win! Another plus was kids 9 and under eat free for breakfast. We took advantage of Medievel Times being just a few blocks away and enjoyed the feast and festivities. We can't wait to come back to the Anatole again.

Family_with_children

8/10

Excellent

18 Mar 2026

Maria

First day water on shower was cold but let them know and it was fixed

Family_with_children

6/10

Pleasant

18 Mar 2026

reinae

My room was a topical room same as any 2 queen room, overpriced. Problem is that I could hear everything going on down in the atrium and the room next door. Every time someone used the bathroom next door, I could hear it. Their flushing their showers their music their laughing. It was the worst. The only reason I give it a 3 star is because it was clean. There is always things going on down in the atrium and you can hear the crowd talking until late at night sometimes.

Self

6/10

Pleasant

17 Mar 2026

Kristin

Juan at front desk had me wait although there was no one in line before me. I told him I had checked in online and only needed the digital key pass. He then gave me water park passes (when it was around 30 degrees outdoors), actual keys to room and a map which took an additional 10 minutes to check in. The room was average (tower room) no window. Hair in the tub and sink. The shower had hot water issues and a slow drain. Overall unimpressive stay. I did appreciate the texts from the hotel that I was able to communicate these issues with and aimed to resolve - may have been AI, but whatever the case at the least they were responsive.

Family_with_children

4/10

Poor

17 Mar 2026

Ashley

I recently stayed here for my anniversary and the experience did not meet my expectations.

When I booked the room through Hotels.com, it was clearly listed as a king bed room. However, upon arrival, we were given an interior room with a window that faced the hallway instead of outside.This felt misleading and not at all what we had anticipated for a special occasion. When I requested a different room, I was told it would be around a $100 upcharge. Paying an extra $100 just to have a proper window felt unreasonable and very disappointing.

Additionally, I was not thrilled about the $38 per day parking fee on top of the $50 resort fee. When I questioned it, I was told it’s because not every guest brings a car but that logic doesn’t really make it feel any better. It’s like ordering a meal and being charged extra for utensils simply because not everyone uses them; it just doesn’t sit right. Lastly, another letdowns was the pool experience.
My husband and I were hoping for a relaxing, romantic getaway, but the swim-up bar area allowed children. There were kids splashing, screaming, and even throwing a football, which repeatedly splashed which drinks we paid $15 each.While I understand the hotel is family friendly and offers plenty of great spaces for kids including a full water park and with designated play areas and kid activities. I strongly feel that the swim up bar pool should be reserved for adults, especially for guests looking for a more peaceful atmosphere.

Partner

10/10

Exceptional

15 Mar 2026

Lauren

Wonderful hotel

4/10

Poor

13 Mar 2026

Luis

Expensive but bad

10/10

Exceptional

12 Mar 2026

Ronda

A drawer in the dresser wouldn’t stay closed and one of the bathroom faucets was leaking all over the countertop. Not something I really expected at the Anatole.
Otherwise, it was very nice😊

Partner

10/10

Exceptional

09 Mar 2026

Jerry

Absolutely stunning hotel and abominations, my only complaint was the pool was closed for cleaning :(

10/10

Exceptional

08 Mar 2026

Tyler

The hotel and area is amazing

Friends_and_family Family

10/10

Exceptional

01 Mar 2026

Robert

Full amenities, great fitness center

Self

10/10

Exceptional

25 Feb 2026

Gricelda

yes clean rooms

Partner

10/10

Exceptional

23 Feb 2026

Chase

The entire building is very clean and there is a restroom around every corner (very important when you have small children). The whole resort is just one big adventure. The vibe alone is a reason to stay. You’ll never forget your stay at the Hilton Anatole.

Family_with_children

8/10

Excellent

16 Feb 2026

DeAnthony

The room was clean,and the highlight staff named Rian,was excellent and very courteous. He checked on me regularly and his professionalism was second to none. Rian is the reason for a memorable stay. Can't wait to come back.

Partner

10/10

Exceptional

16 Feb 2026

Victoria

Wonderful hotel!!

10/10

Exceptional

16 Feb 2026

David

Beautiful hotel.

Friends_and_family Family

10/10

Exceptional

15 Feb 2026

Patricia

My husband and I loved the hotel overall very beautiful hotel to spend a weekend.

Partner

10/10

Exceptional

15 Feb 2026

Chris

Awesome visit

10/10

Exceptional

15 Feb 2026

Patrick

It was wonderful and Alicia helped us to our room she was a delight. She showed us the hotel on the way to our room. Such a help.

Partner

10/10

Exceptional

11 Feb 2026

Sara

Courteous staff and spotless rooms

Business

10/10

Exceptional

06 Feb 2026

Kary

The wait staff at the Media were amazing!!

6/10

Pleasant

06 Feb 2026

Michael

Room was excellent. It was redone recently. Check in was a bust. Policy after policy on whether other sites were used for bookings. Should not matter. Should be seamless or do not put your rooms on their sites so your service is compromised. Stay at the Anatole on all visits in the past. Looking for a new place due to check in policies.

Business

10/10

Exceptional

02 Feb 2026

Michael

High class staff and facilities!

Leisure

10/10

Exceptional

28 Jan 2026

Krista

Facility is gorgeous, whomever the curator was did an extraordinary job! Rooms were spotless, comfortable, beautifully decorated. We will be back.

Leisure Family

4/10

Poor

27 Jan 2026

Kristin

On the first night of my five night stay, the security team pounded on my door due to a “blaring TV” complaint. I was in the room alone and was frightened by the alarming knocks on my door. I jumped out of bed to answer the door. The security guard was extremely rude until he realized he either had the wrong room or the complaint was nonsense. My TV was playing at a very low level. I received no apology. Instead, I heard his partner say that my room had been cleared and to move on. I called and complained to management the following morning. The manager (Vanessa) was extremely kind and understanding. She did apologize and said this was NOT normal protocol. She told me she would address it and follow up. When we spoke later that day, she said the team was addressing the issue and using it as a learning moment. However, I received nothing but an apology. I’m not one to say… hey give me something, but I didn’t sleep well that first night. I was confused and scared as to why they were sent to my room and how violently they banged on my door. I will not be staying here again, and I do not recommend the hotel. This is the only negative review I’ve ever given a hotel.

10/10

Exceptional

19 Jan 2026

Sarah

Great amenities

Leisure

6/10

Pleasant

18 Jan 2026

James

Water on shower got stuck very hard to turn and even though I have a handicap placard I was not able to park in the handicap spots because they were blocked off which made it hard on me

Leisure Partner

10/10

Exceptional

18 Jan 2026

Laurie

As always…Great Stay!

10/10

Exceptional

17 Jan 2026

Annaise

Convenient location and great hotel

Business

8/10

Excellent

13 Jan 2026

Janet

Rio
Was very clean. I did have a hot water issue but they addressed it right away.

Business Self

2/10

Poor

12 Jan 2026

Keith Joseph

The staff at the hotel were lovely. My room was very old and dated. I tried everyday several times a day unsuccessfully to connect to the internet. My tv kept turning off and changing channels on its own.
Maintenance said I had one of the oldest tvs in the hotel. Almost no hot water and the food in the restaurant wasn’t good. Sending back my food several times. I remember living in Dallas when those hotel was built and at the time it was very nice. Sad to see it in such disrepair. The good news is the hotel is under renovation. I hope they return to a great place

Business Self

2/10

Poor

12 Jan 2026

Jean

The lobby/atrium of the hotel was freezing. The beds were too hard and pillows were awful. After running water in bath. The pipes would make noise like a jack hammer.we were asked if we wanted maid service and we said yes. She never came.

Business

2/10

Poor

11 Jan 2026

Katie

I was in town for the Dallas convention. We did not have hot water for the first two days. We asked them to fix it and they didn’t come! We had to ask again the next day. The water was really cold and it was a poor start to our long day.

Business Partner

10/10

Exceptional

11 Jan 2026

Sarah

The lobbys are lovely and the restaurants are all great. Love the concept of Counteroffer.
Staff all helpful and friendly
Only neg is the sound proofing of the door between lock off rooms. I could hear every word the other room was saying. Luckily they went to bed early. Atrium 10th floor.

Business

10/10

Exceptional

09 Jan 2026

Tracey

Very nice hotel and people

Business

4/10

Poor

05 Jan 2026

Brittany

I booked this hotel for the indoor pools. I tried to get in and could not find a way into the pool area. All the doors were locked and then a man told me they closed them. My shower was horrible in the room and made a loud noise the whole time. The bathtub filled up with water and did not drain fast. The service at the restaurant was horrible.

Business Self

10/10

Exceptional

04 Jan 2026

Mary

The property was very enjoyable. Staff was very friendly and welcoming. Cutest holiday decorations and popups for fotos. Children entertainment with mobile train rides, bounce houses and hot chocolate and smores. Making plans to return for the summer.

Leisure Friends

8/10

Excellent

03 Jan 2026

Gabriela

The staff was great. Our room did not have a window, which we didn’t know. Also the shower drain was painfully slow and water pooled to our ankles when we showered.

10/10

Exceptional

03 Jan 2026

Kendrick

This was the best hotel experience I have ever had. Jayden was very helpful and nice. He went above and beyond. He made our stay great.

Partner

4/10

Poor

02 Jan 2026

Christina

Room wasn't same as booked, room we did get was't ready until 30-55 min after we're arrived and it was hours after expected check in time. Bell boy was consistently not at desk, called about bar pool being opened before booking, claimed it was but it wasn't. Room was dusty. Toilet made an extremely loud noise when flushed. Had to flush twice to stop it. Overall people were nice but didn't offer much accommodation for the shortfalls.

Partner

10/10

Exceptional

02 Jan 2026

David

always the best , the spa alone is worth staying but the people the food the service . i do hate paying to park but you cant win them all i guess

Friends_and_family Friends

10/10

Exceptional

01 Jan 2026

Lauren

Always a pleasure staying here!

Leisure Partner

2/10

Poor

01 Jan 2026

Christopher

I've never been to the Hilton Anatole. Hope I wasn't charged

10/10

Exceptional

01 Jan 2026

Francisco

Just perfect
Bar service excellent

Partner

10/10

Exceptional

01 Jan 2026

Kathleen

Wonderful stay

Partner

10/10

Exceptional

31 Dec 2025

Andrea

The kids enjoyed top golf and Media ba

10/10

Exceptional

31 Dec 2025

Cynthia

Our room was absolutely beautiful; the hotel was beautifully decorated for Christmas. Service was wonderful. Highly recommended this hotel

Leisure Friends

8/10

Excellent

29 Dec 2025

Will

The room was nice. The only thing that kept me from giving an excellent rating was when the air conditioner ran, it sounded like an idling Harley motorcycle.

Partner

10/10

Exceptional

26 Dec 2025

Reginald K

Massive complex with great exercise facility.

Leisure Partner

10/10

Exceptional

23 Dec 2025

Nevita

Clean room, beautiful view, staff were courteous, plus, there was so much to do and eat.

Leisure Self

8/10

Excellent

21 Dec 2025

reginald

Overall great experience. Only issue was some items weren’t

8/10

Excellent

21 Dec 2025

Michael

Our stay was great. The food was fantastic. Staff was friendly. There was beautiful and historic art that was very cool to walk around and look at. I would stay again

Partner

10/10

Exceptional

17 Dec 2025

Michael

Fantastic room and the hotel was a total winter wonderland. Samantha at Concierge was particularly helpful and super nice.

Partner

10/10

Exceptional

15 Dec 2025

Anthony

The property was beautiful, and the staff was very friendly and helpful.